Group plc
Marketing for Growth Annual Report and Accounts 2018 4imprint Group plc Annual Report and Accounts 2018
Contents We are the leading direct
Overview 01 Highlights marketer o� promotional 02 4imprint at a Glance 04 Chairman’s Statement products in the USA, 05 Our Purpose Strategic Report Canada, the UK and Ireland. 06 Chie� Executive’s Review 08 Strategic Objectives 12 Market Opportunity 14 Business Model 16 Financial Review 20 Principal Risks & Uncertainties Most o� our revenue is generated in North America, 26 Responsibility serviced �rom the principal o��ce in Oshkosh, Wisconsin.
Governance Customers in the UK and Irish markets are serviced �rom 32 Board o� Directors an o��ce in Manchester, UK. 34 Directors’ Report 36 Statement on Corporate Governance Operations are �ocused around a highly developed direct 38 Nomination Committee Report marketing business model which provides millions o� 40 Audit Committee Report potential customers with access to tens o� thousands 44 Annual Statement by the Chairman o� the o� customised products. Remuneration Committee 46 Remuneration Report 52 Statement o� Directors’ Organic growth is delivered by using a wide range o� Responsibilities data-driven, o�fine and online direct marketing techniques Financial Statements to capture market share in the large and �ragmented 53 Independent Auditors’ Report promotional product markets that we serve. 58 Group Income Statement 59 Group Statement o� Comprehensive Income 60 Group Balance Sheet 61 Group Statement o� Changes in Shareholders’ Equity 62 Group Cash Flow Statement 63 Notes to the Group Financial Statements 88 Company Balance Sheet 89 Statement o� Changes in Company Shareholders’ Equity 90 Company Cash Flow Statement 91 Notes to the Company’s Financial Statements
Additional Information 98 Five Year Financial Record 99 Registered O��ce and Company Advisers
Find out more online: investors.4imprint.com 4imprint Group plc Annual Report and Accounts 2018 01 Overview Strategic Report Governance Financial Statements Highlights Additional Information
Operational
Organic revenue growth Financial discipline Revenue +$110.9m (+18%) Cash balance $27.5m at year-end 1,389,000 total orders processed (+17%) 20% increase in regular dividend 279,000 new customers acquired; stable retention rates Execution of Group strategy Brand awareness initiative successfully launched in 2018 Ahead of plan to hit revenue target of $1bn by 2022 $5m capital investment in Oshkosh distribution centre in 2019
Financial
Revenue Underlying* basic EPS (cents) $738.42m +18% 129.77c +22% 2017: $627.52m 2017 (restated)†: 106.74c Underlying* profit before tax Basic EPS (cents) $45.59m +9% 125.61c +22% 2017 (restated)†: $41.91m 2017: 103.15c Profit before tax Proposed total dividend per share (cents) $44.15m +9% 70.00c +20% 2017: $40.66m 2017: 58.10c
* Underlying is before defined benefit pension charges and exceptional items. Proposed total dividend per share (pence) † Underlying has been restated to include share option charges. 53.15p +25% 2017: 42.58p 02 4imprint Group plc Annual Report and Accounts 2018
4imprint at a Glance
We are the leading direct marketer o� promotional products in North America, the UK and Ireland. We have consistently delivered market-beating organic revenue growth.
What we do Where we do it We make it easy �or our customers to We operate in two primary geographical markets: promote their service, product or event. Our customers know that promotional North America products �rom 4imprint’s extensive range along with personal, expert service on Most o� our revenue is generated in North America, serviced �rom the principal o�fce in Oshkosh, Wisconsin. every order will ensure that their name – Employees nue and brand – looks great in �ront o� their target audience. 1,005
December 2018
E l s Revenue
D cemb r 201 $714.56m 97%
UK and Ireland Customers in the UK and Irish markets are serviced �rom an o�fce in Manchester, UK. Employees nue 41
December 2018
pl Revenue . m 3
ec er 18 $23.86m 3% 4imprint Group plc Annual Report and Accounts 2018 03 Overview Strategic Report Governance Financial Statements Additional Information
How we do it Five year growth
Our business operations are focused around a nu highly developed direct marketing business model. m 4 m Reaching our customers 18
Innovative marketing allows us to introduce millions of potential 4
customers to tens of thousands of customised products. 2 2 8 22 22 1
Looking after our customers
We have an exceptional culture revolving around the delivery of remarkable customer service, and an industry-leading 1 1 1 1 customer guarantee. Underlying† pro t before tax ($m) Our product range $45.59m Our merchandisers work closely with our suppliers to continuously update and curate our extensive product range. 45.59 1 1 2 2
Application of technology 2 1
Our appetite for technology delivers an efficient order processing platform and sophisticated data-driven analytics.