Presentation Export and Service Centre
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Service and warranty maintenance of the product range of the Export & Service Concern Avrora Scientific and Production Center Association JSC Contents 1 General information about the ESC 2 Organization of service maintenance for the objects of the Russian Navy 3 Organization of service maintenance of the exported products 4 Instruments of steady maintenance of the customers in the logistic infrustructure of the Concern Export & Service Center 1. General information about the ESC Concept of development of the ESC Export & Service Center (earlier – Service & Warranty Maintenance Center) was created in August 2008. The objective of the ESC activities is step-by-step organization of service and warranty maintenance system for the enterprise’s range of products being manufactured for marine engineering and assuring the following: - high-quality warranty - high-quality service - optimization and maintenance of the maintenance of the enhancement of economic enterprise’s range of enterprise’s range of efficiency of the enterprise in products, installed aboard the products, their upkeep in the the field of after-sale marine engineering process of operation maintenance Warranty maintenance is performed as per the scope and terms specified in the contractual documents. Service maintenance is performed after completion of warranty, on the contract basis. Export & Service Center Main objectives of the ESC provision of warranty organization of repairs and modernization of the articles technical support of repairs creation of insurance stock of SPTA and components supply of spares, units, training and auxiliary equipment follow-on and engineering supervision development of repair and technical documents for repairs of the products organization of technical and methodological assistance in repair of malfunctions SWMC mission is to satisfy the customer’s requirements of high-quality service and warranty maintenance of products during the whole life cycle. Export & Service Center Structure of the ESC Avrora (India) Marine Systems Pvt. Ltd Deputy Director General Rosoboronservice – Director of Export and (India) Service Centre Export and Service Exploitation and Exported Objects Test-Stand Trials Centre Branch in Group on Planning and Commissioning Department Department Severodvinsk Contracts Support Division (separate division) Sector for Exploitation and Group of Work Management Group for Setting-Up and Adjustment and Group on Export Contracts Commissioning Support of on exported objects Exploitation of Test Stands commissioning facility at and Pricing control systems for JSCo PO Sevmash conventional submarines Sector for Exploitation and Group for Development of Adjustment and Group on Planning and Commissioning Support of Spares Delivery Group Special-Purpose Testing commissioning facility at Contracts control systems for surface Equipment Sets and JSCo PO Sevmash ships software packages for special-purpose testing Customs Clearance Group equipment Special-purpose facility in Kaliningrad for adjustment and commissioning of automatic systems Group for Interaction with Federal Government Sector for Exploitation and Agencies Repair Support of nuclear submarines Special-purpose facility for automatic equipment repairs Repair Documentation Development Sector Export & Service Center 2. Organization of service maintenance of the Russian Navy objects Service maintenance Shipyard Ship repair enterprise Manufacturer of systems Organization of the service maintenance Organization of the service maintenance Organization of the service maintenance system as per the principle “shipyard - system as per the principle “ship repair system as per the principle “manufacturer customer”, for instance: enterprise - customer”, for instance: of systems – customer”, for instance: • Sevmash Production Association JSC • Zvezdochka Shiprepairing Center JSC – • Concern Avrora Scientific & Production • Severnaya Verf Shipyard JSC the Northern Fleet, the Black Sea Fleet, Association JSC • Admiralteyskiye Verfi JSC the Caspian Flotilla. • Concern Electropribor Central • Far-Eastern Shipyard Zvezda, North- Research Institute JSC Eastern Repair Center – the Pacific Fleet • Yantar Baltic Shipyard JSC – the Baltic Fleet _________________________ _________________________ _________________________ - Creation of the service maintenance + Organization of service maintenance as + Provision of warranty per the geographic principle system is inefficient + Maintenance is provided at the place + Availability of facilities and qualified where the object is based personnel + Service maintenance is provided in - Organization of service maintenance in conditions of a ship repair enterprise conditions of a ship repair enterprise is + Support of an article by the efficient when the contract is concluded for manufacturer during the whole life cycle the whole ship It is expedient to organize the service maintenance system as per the principle “manufacturer of systems – customer” (at the place where the object is based/ repaired). Service & Warranty Maintenance Center Export & Service Center Organization of works for the Russian Navy United Shipbuilding Navy Corporation Baltic Fleet Northern Fleet Murmansk Snezhnogorsk Kaliningrad Severodvinsk Yantar Baltic Pacific Fleet Shipyard Zvezdochka Ship- repairing Center JSC Vilyuchinsk Black Sea Fleet and Caspian Flotilla Temryuk Sochi Astrakhan Zvezdochka Ship- repairing Center JSC Bolshoy Kamen Zvezda Far-Eastern Shipyard JSC North-Eastern Repair Center JSC 1. Overall amount of works within the scope of activities of the Concern Avrora Scientific & Production Association JSC constitutes at least 200 million rubles per year. 2. It is expedient to conclude preliminary contracts with the enterprises – chief performers of works. Export & Service Center Methods of service maintenance of the products supplied to the Russian Navy Creation of insurance Creation of detached stock of SPTA subdivisions of the Concern in Russia Conclusion of contracts for warranty maintenance Accreditation of third-party organizations The main task is to expand the servicing network of the Concern with the purpose of high-quality and efficient maintenance of the articles. Export & Service Center Detached subdivisions of the Concern Detached subdivisions of the Concern fulfill the following works: Warranty servicing Installation supervision works on the objects under repairs/ commissioning Adjustment and debugging works on the objects under repairs/ commissioning All kinds of repair (restoration of technical readiness) on the objects being repaired Murmansk Region Kaliningrad Severodvinsk Vilyuchinsk 1. At present there are 3 detached subdivisions of the Concern (in Murmansk Region, in Severodvinsk and Kaliningrad), which provide servicing of the Concern’s products aboard the ships and vessels of the Northern Fleet and the Baltic Fleet. 2. It is planned to create detached subdivisions of the Concern in Vilyuchinsk (the Pacific Fleet) Export & Service Center Accreditation of enterprises Accreditation – official acknowledgement by the Concern Avrora Scientific and Production Association JSC that the organizations being accredited have competence in maintenance of the Concern’s systems, on the basis of which the organizations acquire the status of potential partner. Accreditation phases: Completion of Arrangement of the Conduction of Issuance of application form for package of documents monitoring and issuing Accreditation accreditation the Certificate of Certificate (refusal to Readiness issue the Certificate) Terms of accreditation: 1. The works are to be performed under technical supervision of the Concern Avrora Scientific & Production Association JSC. 2. Accreditation certificate does not give to the organization being accredited the priority right during conclusion of contracts for fulfillment of works (rendering of services) for the range of the articles listed in the Enclosure to the Certificate. Export & Service Center Location of the accredited organizations (representative offices) Baltic Fleet Northern Fleet Gadzhiyevo Polyarniy Kaliningrad Snezhnogorsk Baltiysk Pacific Fleet Severodvinsk Saint-Petersburg Petropavlovsk-Kamchatskiy Vilyuchinsk Sevastopol Novorossiysk Stavropol Vladivostok Black Sea Fleet and Caspian Flotilla Arktika Northern Production Avrora-Service JSC Primormontazhavtomatika JSC Sudoservis – Avtomatika LLC Varyag-Tekhservis CJSC Association JSC • Saint-Petersburg • Petropavlovsk -Kamchatskiy • Stavropol • Severodvinsk • Vladivostok • Novorossiysk • Vilyuchinsk • Snezhnogorsk • Reid-Servis CJSC • Gadzhiyevo • Sevastopol • Vilyuchinsk • Baltiysk • Kaliningrad • Polyarniy Export & Service Center Conclusion of contracts for warranty maintenance In 2010 the contract for warranty maintenance was concluded with the Sudoservis- Avtomatika LLC, Stavropol Buyan project 21630 yard № 701 Mirazh project 14310 yards №№ 02500, 02501, 02502 Sobol project 12200 yards №№ 200, 201, 204, 205, 206 Fulfillment of warranty includes support of operation, repairs or replacement of defective component articles of the control systems developed and delivered by the Concern. Export & Service Center Main issues of technological independence provision during development, manufacturing, delivery and operation of weapons and military equipment 1. Life cycle support of the sample of weapons and military equipment - estimation and formation of insurance stock for the whole operation period - estimation and formation of insurance stock for 12 years (until the mid-life repair)