Plan Manage Deliver Corporate Profile Contents

1 A message from our CEO 2 Project snapshot – Inland Rail 3 Project snapshot – Acland Street Terminus Upgrade 4 About us 5 Our Values 8 Project snapshot – Parramatta Light Rail Stage 1 9 Project snapshot – Port Campbell Pedestrian Bridge 10 FY 2018/19 12 Project snapshot – Route 96 13 Our clients 14 Our point of difference 16 Staff spotlight 19 Corporate social responsibility 20 Project snapshot – Super Depot Program 21 Project snapshot – Distribution Centre Rollout Program

Touch Projects’ acknowledges and deeply respects the traditional custodians of the land on which we live and work, and we pay our respects to their Elders past and present. A message from our CEO

Welcome to the Touch Projects Corporate Profile. The challenges of the We are marking our tenth birthday with the infrastructure industry launch of what will become an annual publication, There is no major city across Australia that is not designed to provide a review of what has kept seeing evidence of the “Big Build” and witnessing us busy over the last year, an update on the huge infrastructure spending on road and public infrastructure sector, insights into the projects transport, ports, new hospitals and tertiary we have delivered and a look at our plans for the institutions. current year. This tsunami of infrastructure investment Touch Projects is a project management generates not only an enormous demand for consultancy specialising in public sector materials, plant and equipment, but also the infrastructure - specifically in the road, public challenge of managing resources. As client-side transport, utilities, tourism and education sectors. project managers, we see many organisations We are experts in managing medium and large struggle to keep projects fully resourced for long construction projects that take place in live, public periods of time. We are also acutely aware that environments. as a sector we must avoid cannibalising our resources and overcooking our salaries to a point Our strengths are derived from our proven ability that is not sustainable. to leverage our most valuable assets - our people, our technology, our processes and systems - fused with our unrelenting focus on creating value for The outlook for 2019/20 our customers. Our vision and strategy is shaped We will continue to see an increase in construction by our executive board and delivered through our activity as more projects switch to delivery phase. leadership team and skilled and experienced staff. As new projects are added to those currently underway, the challenge of managing costs and Looking back at 2018/19 avoiding project fatigue becomes ever more important - and we all have a role to play in It’s been a year of growth - and we’ve added to delivering the infrastructure of the future. our resources and adapted our structure. We appointed an Operations Manager to manage our We see 2019-2020 as an exciting chapter in systems, processes, compliance, governance and our story, with a wealth of interesting projects quality. We implemented an Incentive Scheme and ahead, and a strategic goal of expanding into the Equity Participation Program that acknowledges opportunities of the growing health & aged care our staff’s role in our success and shares the sector. benefits with them. Finally, it’s not all work. We value the work- During this period of growth, Touch Projects also: life balance equation - I believe that home ÆÆAchieved ISO certification for Quality, relationships and family are the most valuable Environment and OHSE in May 2019 ‘project’ of all.

ÆÆWon the APAC award for Best Construction I hope you enjoy this review and I look forward Project Management Consultancy 2019 to providing future updates. ÆÆEstablished an Advisory Board with its key focus being, strategic guidance and industry Nick Savvas knowledge. CEO All this, of course, is in addition to continuing to develop and deliver successful projects for our satisfied clients.

TOUCH PROJECTS | CORPORATE PROFILE 1 Project snapshot

Inland Rail ARTC

Project summary The difference we made The Inland Rail project is Australia’s largest Touch Projects is engaged to provide project management services rail infrastructure project. for the works between Tottenham and Albury-Wodonga. This section of Inland Rail is planned along 305km of existing rail corridor from Commencing in 2015, and with an anticipated metropolitan Melbourne to the Victoria-NSW border at Albury-Wodonga. construction window spanning almost 10 years, the 1700 kilometre rail line will delivery This project will see enhancements of existing structures providing greatly improved freight haulage across rural increased clearances along the rail corridor. The enhancement works are Australia. required to accommodate double stack freight trains of 7.1 metres high and 1,800 metres in length to be run on the track. This is once-in-a-generation project con- There are 24 sites where enhancement work needs to be undertaken necting regional Australia to domestic and including: international markets via key interchanges at key transport hubs. ÆÆTrack lowering to give the height needed under bridges for double stack containers This rail line is the key transport “artery” of ÆÆSeveral potential road or pedestrian bridge replacement where the Australia’s national freight network between track can not be lowered Melbourne and Brisbane. This vital link will run ÆÆSignal structure modifications where parts of the current structures via regional Victoria, New South Wales and may infringe the area, and Queensland. ÆÆtrack diversion at Wangaratta. The Australian Government, through the The Touch Projects team is managing the development of design ARTC is delivering this multi-billion dollar documentation, including the engagement with various stakeholders infrastructure project in partnership with the such as VicRoads, Country Roads and Local Governments to obtain private sector via a PPP. approvals. We also work alongside the ARTC Communications and Stakeholder Key personnel teams during the periodic community engagement events. The objective of these engagement events is to respond to various technical questions, providing clarity and project updates, and inform various affected groups Mike Javadi of impending works. Senior Project Manager

Fast facts

Client Touch Projects team Project value 1 Senior Project Manager AUD $2 billion

Head contractor Construction duration Not disclosed 2015 to 2024

Client Reference Complete Dinesh Batra On-going Senior Project Manager Inland Rail

2 CORPORATE PROFILE | TOUCH PROJECTS Project snapshot

Acland Street Upgrade City of Port Phillip

Project summary The difference we made The Acland Street upgrade project is part of Touch Projects played a key part in the entire project lifecycle a wider urban renewal of the Acland Street encompassing project scoping, business case development, design precinct. The terminus works form part of development, approvals, procurement and construction delivery. the Victorian Governments Route 96 Project This project presented numerous challenges to the project team given that will see safety improvements, stop that Acland Street precinct has so many cafes and restaurants with street optimisation and enhanced accessibility DDA dining, other small businesses, council services, a dynamic streetscape compliance along the entire route. design combined with a complex array of below-ground services. The platform upgrade along Route 96 is This landmark project was delivered whilst delicately dealing with a very coupled with the Governments $807.6M low sensitive and vocal community landscape. Community and stakeholder floor tram procurement program that will see engagement proved to be both a delicate and challenging task given the 70 new E Class trams placed in operation. broad range of stakeholders that existed on this project. Traders, residents, landlords, service authorities, community groups and the council itself This project has seen Public Transport Victoria placed competing functional and amenity requirements that directly partnering with Yarra Trams, City of Port Phillip influenced the design, construction methodology, budget and project and VicRoads to deliver a terminus and urban schedule renewal upgrade that has greatly improved Despite the differing imperatives that this project presented, a final design amenity along Acland Street St Kilda. was agreed that addressed the community, local business, council and tram operational requirements. Key personnel The construction window for this project was between 6 and 9 months. Many residents, businesses and other groups where impacted by these Clark Ax works however given the intense planning leading up to these works Senior Project Manager coupled with strong community engagement meant that disruptions where kept to a minimum. The Acland Street Terminus upgrade project has seen Public Transport Mike Mehic Victoria partnering with Yarra Trams, City of Port Phillip and VicRoads Project Engineer to deliver a terminus and streetscape upgrade that has greatly improved amenity along this popular strip.

Clients Fast facts

Touch Projects team Project value 1 Senior Project Manager AUD $15 million 1 Project Engineer

Head contractor Construction duration Fulton Hogan 9 months

Client Reference Complete Malcolm Peace November 2017 Principal Project Manager Yarra Trams

TOUCH PROJECTS | CORPORATE PROFILE 3 Touch Projects is a specialist consultancy that provides independent construction Project Management services supporting all stages of the project life cycle. Our areas of expertise include Road, Light Rail, Public Transport, Infrastructure and Logistics sectors.

About us

Touch Projects is a project management managers as well as a dedicated leadership team consultancy specialising in public sector ensuring the continued delivery of professional infrastructure - specifically in the road, public services to our valued clients. transport, utilities, tourism and education sectors. We are experts in managing medium and large In recent years we’ve worked with ARTC, construction projects that take place in live, public Transport for NSW, Parks Victoria, Major Road environments. Projects Authority, Melbourne Water, Public Transport Victoria, MYKI, Regional Rail Link We provide project management services Authority, Transdev, VicRoads, Yarra Trams, City (including engineering & commercial management of Melbourne, and VicUrban – and many more! and OHS&E advisory) services to government and related private sector parties on medium and large Typically engaged in the early stages of a project, projects in the construction and civil engineering we help our clients to define their needs, develop spaces. the project brief, and support the entire project lifecycle from inception, feasibility & business Our delivery experience includes roads, public case development, to design, procurement, transport (light rail & heavy rail), level crossing construction & project delivery. removal, infrastructure, water, civil works, parks & recreation. Our commitment is to deliver your project on time, on budget with a high attention to quality. Established in Melbourne in 2009, we have offices We think that with a decade’s worth of successful in Melbourne and Sydney servicing clients across engagements and demonstrable value-for-money the east coast. Having grown from two Principals, public outcomes, we can confidently say we Touch Projects has over 20 professional project deliver on our commitment.

4 CORPORATE PROFILE | TOUCH PROJECTS Our Values

Treat the team like a family – whether owners, Teamwork employees, consultants, or associates

Believe in the idea that all people are created equal, Respect and treat them as such

Hire the best people and treat them well, encouraging The best people a long-term two-way relationship

Do everything possible to get the job done, done right, Performance and done on time

Act with the highest levels of integrity, honesty, Integrity openness, and transparency – always

Ensure the client gets what they want, what they Client value creation paid for, and what they need

Believe that as a company we have the ability Corporate citizenship to positively impact our environment

TOUCH PROJECTS | CORPORATE PROFILE 5 Our Services

We deliver our services in the way that best suits our clients - this may be from an advisory or independent perspective, but most times we embed our team within the client’s team as we find that this approach delivers better outcomes.

We share our learnings from previous projects to improve the outcomes of new projects we are involved with. We do this by running Lessons Learnt workshops leveraging off the many years of practical hands on experience in managing complex infrastructure projects. This gives our clients the opportunity to avoid mistakes of the past and benefit from our previous project successes. Knowledge transfer is something we are passionate about.

Government Contract Engagement Management

Community Procurement Risk Engagement Management

Project Commercial Engagement Management

PLAN Stakeholder MANAGE Project Strategy DELIVER Planning

Project Project Controls (PMO) Management

Governance PMO Construction & Reporting Establishment Management

PMO Operational Operations Readiness

6 CORPORATE PROFILE | TOUCH PROJECTS Project Management

Our core expertise is in construction project management, complemented by our commercial management and stakeholder & engagement services. We specialise in the road, public transport and infrastructure sectors delivering large and small projects in Melbourne and Sydney. Selected members of our team have solid experience in the delivery of logistics and education facilities as well. Our experienced and dynamic team will deliver exceptional results at every phase of your project. We work to no one’s agenda but yours and we strive to achieve excellence on every project we work on.

Commercial Management Project Controls (PMO)

Successful projects demand strong commercial Our highly professional team has a discerning management and astute leadership, robust appreciation of policy settings, government priorities commercial controls, strategic procurement advice, and technology opportunities. We have extensive and a sound contracting strategy. We apply this experience with public sector governance, reporting, approach to the early stages of all our projects to and procurement elements, including Gateway, ensure a value-for-money outcome is achieved high-value/high-risk, and investment logic maps. on all projects from inception to completion, and ensures the early identification and uptake of value opportunities when possible.

Project Engagement

Our expertise is in projects that do not have the luxury of a closed environment, but have to be delivered in the midst of where people live, work, travel and play. When a project is in a public space, community engagement is the number one priority. We are skilled in fostering communication, ensuring alignment of all parties and building a common focus. We help you support the stakeholder community whilst delivering your project, to maintain and enhance your reputation

TOUCH PROJECTS | CORPORATE PROFILE 7 Project snapshot

Parramatta Light Rail Stage 1 Transport for NSW

Project summary The difference we made Parramatta Light Rail (‘PLR’) Stage 1 will Touch Projects were engaged by Transport for NSW (TfNSW) and connect Westmead to Carlingford via the embedded within the Light Rail team for the Parramatta project. Parramatta CBD and Camellia with a two- Our primary role was the Construction & Delivery advisor to TfNSW. way track spanning 12km, planned to open Throughout our engagement we undertook several peer reviews on the in 2023. principal design, provided interpretations on construction estimates and This route will link Parramatta CBD and train took a lead role in assessing the various construction methodologies station to the Westmead Precinct, Parramatta proposed for numerous high-risk and technically challenging locations. North Growth Centre, the new Bankwest During the first six months of the engagement we reviewed the principal Stadium, the Camellia Town Centre, the new design for the 12km alignment. Several recommendations were made Powerhouse Museum and Riverside Theatres, which the Technical Committee considered. the private and social housing redevelopment at Telopea, Rosehill Gardens Racecourse, The review considered opportunities to refine the alignment, light rail and three Western Sydney University structure & composition, road separation, signalling installation and campuses. operations. A number of these recommendations were implemented into the design By 2026, around 28,000 people will use PLR that have resulted in significant savings to the project. every day and an estimated 130,000 people will be living within walking distance of light rail Interactive sessions where held during tender time and Touch Projects stops. were a key contributor on all construction related matters. During this time we led a team of specialised advisors on assessing the deliverables including the tender requirements, construction risks and operational Key personnel outcomes. A tender evaluation report was developed and submitted to the Tender John Christou Assessment Committee (TAC) assisting them in selection of a Head Principal Consultant Contractor from the shortlisted tenderers. Touch Projects’ were engaged from October 2017 to January 2019 to provide Construction and Delivery advice to TfNSW, and concluded Client when tender evaluations where completed and the Head Contractor was appointed.

Fast facts

Touch Projects team Project value 1 Principal Consultant AUD $2.4 billion

Head contractor Construction duration CPB & Downer 2019 to 2023 Contractors JV Client reference Complete Andrew Milne January 2019 Delivery Director Transport for NSW

8 CORPORATE PROFILE | TOUCH PROJECTS Project snapshot

Port Campbell Pedestrian Bridge Parks Victoria

Project summary The difference we made Touch Projects was engaged by Parks Victoria Touch Projects were engaged by Parks Victoria and embedded within to manage the development and delivery of the Capital Projects team to facilitate the design development and three key tourism infrastructure projects along procurement of the Port Campbell Pedestrian Bridge in Port Campbell. the Shipwreck Coast in Port Campbell. This project is part of the Stage 1 of development for Great Ocean Road These projects form Stage 1 of a broader region that is funded by State government. The project objectives are state government tourism initiative that aimed at improving the visitor experience and amenity and boosting spans from Geelong to Warrnambool. visitor numbers at many of the Great Ocean Road tourist locations. Our role was to develop the requirements for this project, obtain all The three projects include: approvals and finalise cost plans. ÆÆPort Campbell Pedestrian Bridge Community & Stakeholder Engagement ÆÆTwelve Apostles Lookout Engaging with local businesses, residents and tourism operators was ÆÆ Blowhole Lookout crucial in being able to position the bridge in the optimal location along Campbell Creek. The local surf club, caravan park operators, traders The Port Campbell Pedestrian bridge is association and residents alike, where extensively engaged to ensure one of these three projects and will provide that project designs and objectives where aligned with community and key connectivity from the west side of Port stakeholder expectations. Campbell National Park into the Port Campbell town centre. Project Approvals Numerous state, local and federal government approvals where required This new suspension bridge will provide to be sought for this project. The approvals included Cultural Heritage, orbital connection for visitors, hikers and local Environment Protection & Biodiversity Conservation Act, Local Planning, residents using walking tracks and trails. and Flora & Fauna Guarantee Act.

Key personnel Construction Methodology Construction activities within a National Park adjacent to delicate dunal topography and sensitive waterways will always be challenging. For this Nick Savvas reason a construction methodology was developed in close consultation Senior Project Manager with ecology experts, park rangers and the local Landcare group. This will minimise the environmental effects to the local flora landscape and reduce impacts to native fauna breeding cycles. Client Fast facts

Touch Projects team Project value 1 Senior Project Manager Not disclosed

Head contractor Construction duration Not disclosed 9 months

Client Reference Complete Chris Corbell Scheduled for completion Director, Captial Projects in 2020 Parks Victoria

TOUCH PROJECTS | CORPORATE PROFILE 9 Yarra Trams John Christou Occupation FY 2018/19 grew a Mo Glenhuntly Road, and raised a Yarra Trams Glenhuntly Occupation combined total Montague Street, of $4,703 Completed South Melbourne Greenvale Reservoir Appointed project for Parks to VicRoads Victoria Engineering Panel of Suppliers

2018 July August September October November December

Our Advisory Touch Projects Board was appointed to Appointed established Blacktown City ARTC Council Panel of Touch Projects’ Suppliers We appointed Christmas party at Sponsors Round our Operations Rochford Winery at the Mill Park Manager Soccer Club

July Nicholson Street DDA December update complete Get our Advisory Board Recognised for up-and-running Public Transport Victoria and Yarra our DDA leadership Trams complete DDA accessibility We establish our first Advisory Board We strive to achieve great DDA tram-stop upgrades along Nicholson - a forum for strategic thinking, sector outcomes on all our projects, and Street, between Johnson St and advice, diversity of thought, out- it has paid off... we’re proud to Victoria Parade (Clark Ax, Senior of-the-box thinking, and high-level be acknowledged as the ‘Best Project Manager) networking. The 2018/19 Advisory Construction Project Management Board worked so well we refreshed Consultancy 2019’ by the Australian and reinstated it for 2019/2020! September Enterprise Awards. Formalising our long-term August relationship with VicRoads Parramatta tram network milestone ‘Sponsors Round’ at the Having worked with VicRoads for Mill Park Soccer Club several years, we pleased to be Parramatta Light Rail awards two invited to join their Panel of Suppliers major contracts to build and operate Annual ‘Sponsors Round’ at the for Engineering Services - and we’re Stage 1 of the project that will Mill Park Soccer Club! MPSC is a still happy to be delivering services to connect Westmead to Carlingford community-based club run by locals VicRoads a year later… via Parramatta CBD and Camellia with almost 400 kids and young (John Christou, Technical and adults across 24 boys and girls Constructibility Advisor) teams. Sponsors Round is the event November of the year - we’re proud to volunteer Movember madness! our time, money, and BBQ skills for Led by our General Manager, John this great cause. Christou, a few of the Touch Projects lads hid their razors away for the month to help raise $4,703 for mens health. Our goal for 19/20 is $5,000!

10 CORPORATE PROFILE | TOUCH PROJECTS Yarra Trams Occupation Touch Projects get ISO Holmes Street, Appointed accreditation for Brunswick East as Project QA, OH&S and Managers to Environment Touch Projects VicTrack turns 10! Moved in to new Touch Projects offices in Melbourne Join Industry appointed to Yarra Capability Network Ranges Council (‘ICN’) Gateway Panel

January February March April May June 2019

Vinnies CEO Completed Sleepout New serviced Wilsons Prom offices in Sydney Appointed as Appointed as TAC PMO lead Light Station Project Managers on the Safe project for Parks for Parks Victoria Yarra Trams System Road Victoria Grampians Peak Occupation Infrastructure Trails project Queens Parade, Program Clifton Hill

JANUARY March May New Sydney and Join Industry Capability Appointed to Yarra Melbourne offices Network (‘ICN’) Gateway Ranges Council Touch Projects moves into bigger Touch Projects joins the Industry Some really great public infrastructure and better offices in Melbourne and Capability Network (‘ICN’) Gateway improvements going on in the Sydney - where we’ve got more - enhancing our local sector and Yarra Ranges! We are proud to space, better facilities, and can have content engagement as well as Vic. be appointed to the Yarra Ranges more fun! Govt. local industry participation and Council sports and recreation panel, local jobs first policy considerations helping Council to keep improving this February amazing 2.5km sq area! Touch Projects turns 10! Double Yarra Trams occupation completed June We may have had a big party in 2016 Yarra Trams completes large and to celebrate John Christou joining Vinnies CEO Sleepout complex double occupation in Touch Projects as a partner, but Our CEO, Nick Savvas, participated Holmes Street and Nicholson Street we’re even more excited about Touch in his first Vinnies CEO Sleepout - Coburg (LL Chang, Project Manager) Projects turning ten! The projects raising $13,788 this year alone to we’ve delivered since 2009 are support homelessness. A huge and unbelievable… April heartfelt thank you to all the donors ISO Certifications who supported this fantastic effort with donations and support. Received formal certification for ISO standards 19001:2015 (quality), TPL wins Build’s 14001:2015 (Environmental), 2019 Construction and 45001:2018 (OH&S), and PAS Engineering award 99:2012 (Integrated Management Voted ‘Best Boutique Project System) Management Firm (Eastern AU States)’ in Build’s 2019 Construction and Engineering Awards

TOUCH PROJECTS | CORPORATE PROFILE 11 Project snapshot

Route 96 Yarra Trams & PTV

Project summary The difference we made Route 96 is a 14km-long tram route operated Touch Projects were engaged by Yarra Trams to deliver all major stages by Yarra Trams that runs between Blyth Street, of the Route 96 project. Brunswick East and Acland Street, St Kilda Beach. This route is being upgraded in order At completion, this project will deliver DDA platforms at all stops along this to meet the growing demand, improve service route, provide improved passenger and road user safety, and will result in reliability, efficiency and accessibility. more efficient tram operations due to modernised signalling and improved tram-road vehicle interface. This project is being developed and delivered Route 96 will become Melbourne’s first fully DDA-compliant tram route by a partnership between Yarra Trams, Public and will set the benchmark for the remaining tram routes. Transport Victoria (PTV), VicRoads and all local councils along Route 96. Touch Projects have provided numerous project resources along this journey including project engineers, project managers, senior project The key objectives of the $82m project include managers and commercial managers. an upgrade of tram stops to provide improved passenger and road user safety, efficient We have led all aspects of the design, undertaken peer reviews, provided ram operations, smarter road delineation commentary on construction estimates, managed various procurement and better traffic signalisation. processes and developed numerous risk management strategies for the various occupations that have occurred over during this project.

Key personnel Positive stakeholder engagement and strong collaboration throughout this project have been pivotal in shaping the designs, obtaining the required approvals in a timely manner, and being able to devise a construction and Clark Ax procurement strategy that results in minimal disruption to affected parties. Project Director Touch Projects has managed all phases of this project and has been engaged on since it commenced. We have provided project leadership Abdulla Abdou and have assisted the project partners in delivering a fully DDA compliant Project Engineer tram along Melbourne’s ‘premium line’ tram route.

Once completed, this route will be the first tram route in Melbourne to be fully accessible with level access platforms. Jonathan Holland Commercial Manager Fast facts

Touch Projects team Project value Clients 1 Project Director AUD $82 million 1 Project Engineer 1 Commercial Manager Construction duration Head contractor 4 years delivered Fulton Hogan of 6 stages Client reference Complete Malcolm Peace Underway, expected Princple Project Manager completion April 2020 Yarra Trams

12 CORPORATE PROFILE | TOUCH PROJECTS Our clients

Our clients trust us with their budgets, their project outcomes and ultimately their reputations, and we never take this position for granted. We’ve had the privilege of working with some fun clients over the past decade and we have delivered some great projects. Some engagements have been one-off and for a specific project, but many have been repeat clients who keep coming back to us as they need.

We listed below some of our recent clients.

TOUCH PROJECTS | CORPORATE PROFILE 13 Our point of difference

People often ask me, “What do your guys as is safe access to local businesses and actually do? I know it involves trams, trains, services, availability of parking and the roads, buildings, parks…. but what is it exactly convenient access to public transport. that you do?” Once I start to unpack what we do, I realise the important role we play as project We work with local businesses to understand managers shaping the outcomes of our clients delivery times, peak operation periods, and projects. major events that are important to traders and take them into consideration when scheduling We specialise in delivering large and small construction activities. public sector projects around road and rail in a ‘live’ environment. By live environment, we mean We ensure safe site access, haulage routes, that normal activity around our project, pretty defined delivery windows for heavy vehicles much continues as we build, albeit things may in order to minimise the impact on traffic in look and feel different. During this time we aim affected communities. We know that things like for ‘business as usual’ - keeping things moving construction and machinery noise, dust pollution and operating throughout the life of the project. and other impediments need to be carefully This live environment is where people live, work, managed in order to truly achieve ‘zero harm’ travel and socialise, so it’s important that we get and to minimise negative impacts for effected it right every step of the way. communities.

Getting it right means considering the ways The delivery of public-facing projects has never in which the project impacts local residents, been more complex as governments, agencies, businesses, and the public and then working project alliances, and indeed project managers out the best way to remove, or at least, reduce – us – are increasingly placed under immense that impact. Public opinion and community pressure to deliver projects with minimal engagement can have a huge impact on the impacts to the environment and the community, success and acceptance of a project and on the businesses, and without impacting road users reputation of the organization that delivered it. and public transport services.

We understand these issues, well, and help So if I go back to that question of ‘What do our clients to prepare for them, building project you do’, I would sum it up by saying we work schedules and plans that take public interest closely with our client’s team to gain a clear and community needs into account. We engage understanding of the project environment and with local communities and are sensitive to the people who live, work and play in it, and their expectations and requirements. We work to use that understanding to plan and deliver with our client and the community to shape optimal project outcomes – for everybody project requirements, manage expectations and concerned. alleviate concerns.

A project will impact the way that people use John Christou their local streets and precincts so it is vital General Manager that interfaces are effectively managed. Safety concerns, traffic impacts, noise and dust levels are important to all communities,

14 CORPORATE PROFILE | TOUCH PROJECTS Delivering projects in established suburbs presents major challenges. Not only during the construction period but also during the planning phase.

Maintaining access to a residence or business, minimising the impact on traders, maintaining connections to all utility services, allowing for safe traffic and pedestrian movements are just some of the requirements we take very seriously and consider during the planning phase before any construction can commence.

Don’t lose my parking Community & stakeholders There is seldom a more sensitive issue within We engage early and work collaborative with our 1 any community than parking. Impacts to parking, 5 stakeholders and community to hold hands and whether temporary or permanent is a sure thing together map out a successful project outcome. to get debate, discussions and on-line forums A solid stakeholder and community engagement melting the internet. plan is the cornerstone to a successful project journey with any community. Maintaining access Maintaining access to properties and in Light rail 2 particular businesses during construction is vital Over the last 10 years, the majority of our team as this could result in loss of revenue, and in 6 have been involved in every light rail project some cases shut businesses down. that has been delivered across Melbourne. Some of our notable light projects include the Upset residents redevelopment of the Preston workshops, Route 96 Project, Acland Street St Kilda, numerous Hands up who wants jack hammering outside Depot upgrades and several upcoming exciting 3 their place throughout the night, when the baby projects. is sleeping…or when the night shift worker just gets home? Noisy works are unavoidable…but it is our ability to engage with the community early Square peg to better plan for, mitigate where possible, and We work really hard to find a square peg for a lessen the impact during these works that makes 7 square hole, and our experienced team is a fine all the difference. example of this feat. Our team are often in the trenches working with our clients in an integrated Zero harm team environment, identifying project objectives, defining the requirements and delivering the Zero harm is vital to the success of any project. outcomes needed. 4 The safety of everyone involved in our project is paramount, whether it is the people, our environment, cultural heritage, or an adjacent business, we do care. Undertaking heavy construction works within urban environments, transforming existing roads into construction sites is logistically challenging.

TOUCH PROJECTS | CORPORATE PROFILE 15 Staff spotlight

We have a diverse team of over 20 professional project managers - including commercial managers, engineering managers, and project safety advisors. We couldn’t fit them all on one page, so we’ve just called out four…

Angela Christou Tracey Mitchell Finance Manager Project Safety Advisor I’ve been with Touch Projects for almost 5 years I joined the Touch Projects team in mid-2019 and now, and I initially came on board as the accounts its encouraging to see Touch Projects expanding person. As the organization has grown so too has its service offering to include a reinforced focus my role and I’m excited to be working as part of the on Occupation Health and Safety – it’s both my Leadership Team to help grow the business. I’m speciality and my passion! really excited to see this Corporate Profile come to fruition – and a little bit chuffed that a bean counter I have worked with companies of various sizes has made it ahead of some of our engineers or and abilities, and worked across different project managers! industries, and I’m always pleased to work with a company which takes health and safety seriously. It’s really easy to be tokenistic about OHS, or just My role as Finance Manager sees me managing focus on box-ticking without making a meaningful the payroll, client billing, financial and management impact, but when you stop and remember that reporting, governance, staff entitlements, financial in our project environments, it really is ‘life and compliance, as well as managing things like death’, and the impetus to get it right – at every insurance and ensuring it is back-to-back with level of the business – is vital. client requirements Even in my first few weeks, and based on my initial engagements with some of our clients, it’s really clear to me that safety really is ‘first and Another important aspect of my role is to ensure foremost’. I am excited about helping to ensure the Leadership Team has a detailed and up-to-date that all our public-facing projects continue to be understanding of revenue and cost drivers and safe and incident free, and that we continue to levers – meaning we can offer the best possible operate with the highest possible commitment to service at the best possible rate. We are a small safety in the workplace everyday. firm, and running a ‘tight ship’ allows us to ensure that we’re always delivering value for money to our clients, and this value proposition is always maintained.

16 CORPORATE PROFILE | TOUCH PROJECTS David Arnold LL Chang Commercial Manager Project Manager I’ve worked on a lot of different projects and for a I joined Touch Projects back in early 2011, and lot of different companies over the last 20+ years am proud to say that I am the longest-serving – but Touch Projects really stands out. My time member of the Touch Projects team. here has seen me not only providing commercial management services focused around metropolitan I joined the team to manage the civil works Melbourne, but more broadly I have enjoyed associated with myki ticketing system that growing Touch Projects’ internal commercial was being rolled out at the time. During this project management capability. project, I visited every metro railway station across Melbourne, and probably most of the Alongside that, it’s been great working on a range regional railway stations too. This exposure of light rail projects for Yarra Trams, supporting its to public transport projects taught me a great commitment to a pipeline of critical projects that deal of what is important to transport operators, will improve tram reliability across Melbourne. It’s the challenges of keeping services running, encouraging to see the Touch Projects team so and ensuring that safety is maintained for embedded into a client and invested in the client’s everyone at all times. I’m now delivering some specific project objectives, dedication to safety, and important improvements across Melbourne’s’ commitment to serviceability improvements across tram network. I’m especially pleased with the the network. DDA outcomes I’ve helped achieve for public Whilst Touch Projects is a growing specialist transport users – it even won Touch Projects an service provider, one of its key strengths is that it award! has retained a strong family feel which welcomes, As the first employee to participate in Touch supports and embraces all team members – you Projects’ Equity Participation Program, I can are well aware you are part of a bigger team even now say I have a real stake in the business, when you are working at a client’s premises. It’s and a share in the success. I’m looking forward great to be part of this team and I really enjoy to continuing to work with our great team, and that we communicate so regularly, plus enjoy the great clients, for the next decade. breakfasts and dinners shared with a great group of work friends! Touch Projects is a great place to be!

TOUCH PROJECTS | CORPORATE PROFILE 17 Certifications

Touch Projects is proud of its certification and compliance journey to date, and operates using the following systems.

ISO 19001:2015 ISO 14001:2015 ISO 45001:2018 PAS 99:2012 Integrated Certified Quality Certified Environmental Certified OH&S Management System

Compliance and certifications planned for 2019/20 ÆÆInformation security: ISO 27001:2016 ÆÆSustainable procurement: ISO 20400:2017 ÆÆSocial responsibility: ISO 26000:2010

Awards

2018/19 saw us recognised - twice in fact - for the amazing project outcomes we’ve helped our clients deliver. These awards particularly recognise the public accessibility and DDA outcomes we led - and a huge thanks to our team for all the hard work that has resulted in this recognition.

Professional memberships

Touch Projects is represented at the following professional and industry forums through corporate and team memberships with:

ÆÆAustralian Institute of Project Management ÆÆAustralian Institute of Traffic Planning and Management ÆÆEngineers Australia ÆÆFacilities Management Association ÆÆ Australian Institute of Building Surveyors of Australia ÆÆ Australian Institute of Quantity Surveyors ÆÆSupply Chain & Logistics Association of Australia ÆÆAustralian Institute of Building ÆÆAustralian Railway Association ÆÆProject Management Institute (Australia)

18 CORPORATE PROFILE | TOUCH PROJECTS Corporate social responsibility

At Touch Projects, we care ÆÆWe have a Social Procurement Policy and are always looking for ways to include more social deeply about our community. enterprises into our supply chain Because we live in it, because ÆÆOur policies are aligned with the Victorian it’s ‘ours’, and because it’s the Government Local Jobs First policy, enacted through regular engagement with ICN with right thing to do… whom we are a premium Gateway partner ÆÆWe are a member of Supply Nation, and are We also hold a strong belief that doing it ‘right’ committed to engaging Aboriginal and Torres might be harder, but it’s worth it. That’s why we Strait Islander peoples into our workforce and go above and beyond – not for the sake of ticking supply chain boxes or complying with standards, but because we ÆÆWe have engaged with the Brotherhood take pride and get satisfaction from doing it right. of St Laurence to help support the disenfranchised find their way into Corporate Social Responsibility (‘CSR’) and the workforce social and sustainable procurement is a big ÆÆIntegrated and pro-active application of both part of who we are – as people and as an entity. ISv2 and ISO 20400:2017 into TPL’s corporate Our company’s existence is not lonely. It’s part and client-side ethos and effort of a bigger system of people, values, other ÆÆUsing the European Union (‘EU’) General organisations, and nature. The social responsibility Data Protection Regulation (‘GDPR’) 2016/679 of a business is to give back to the world, just as it as the baseline for TPL’s privacy and data gives to us, and to leave it a better place. protection compliance

Our charity and engagement program

Mill Park Movember Vinnies CEO International Soccer Club Foundation Sleepout Women’s Day Touch Projects’ Touch Projects’ Touch Projects’ Each International engages with Mill Park raised and matched raised and matched Women’s Day weekly and provides dollar-for-dollar dollar-for-dollar Touch Projects’ the club with an annual $4,703 of our $5,000 $13,788 and exceeded proudly recognises sponsorship package of target for the Movember our $10,000 target and celebrates our $5,000 for equipment Foundation for St Vincent female employees and maintenance de Paul Society contributions

TOUCH PROJECTS | CORPORATE PROFILE 19 Project snapshot

Super Depot Program Yarra Trams

Project summary The difference we made Yarra Tram is creating three “Super Depots” Touch Projects played a key part in the entire project execution to decouple tram servicing from tram depot encompassing development, construction delivery, testing, commissioning stabling and to ensure future cascades of and handover to operation and maintenance. rolling stock are separated to the broader This project presented numerous challenges to the project team given that maintenance plan. Malvern Depot is close to a century old and partial projects occupation The Super Depot model will deliver improved is required at the Malvern maintenance shed. A new 40m x 20m pit was fleet maintenance performance at a lower cost constructed while still maintaining the adjacent roads in live operations. The compared to MR3. The super depot strategy team had to coordinate closely with the maintenance and production team to will also enable operation of a resilient and ensure minimal disruption during construction. The lack of as-built drawing sustainable tram fleet number for the master of services and the existing columns structural foundation level requires the timetable. excavation to proceed carefully and modifications made to the design along the way. Upgrade work is required at all depots to The electrical isolation box design is also unique to Yarra Tram depot and enable the implementation of the Super Depot not easily available. We however, managed to obtain a decommissioned concept from MR4 contract Day 1. isolator box from old Preston depot and reconditioned it for use for this The existing facilities at older depots, such as purpose. While works at the maintenance shed was on going, parallel works Malvern, Glenhuntly and Essendon, are not to upgrade the amenities across the Depots were also carried out. Additional able to support the quantum of preventative lockers and change rooms, HVAC systems upgrade, refurbishment of and reactive maintenance required in the MR4. kitchen, mess and quiet rooms helped accommodate the increase in staff maintenance activities. numbers at these depots. Given space constraints at the new Preston depot, the new locker room was Minor upgrades to amenities at Southbank and constructed at mezzanine level above the existing stores area. Preston will also be completed to enable the movement of staff into these depots. Despite the tight schedule, the project was finally delivered in time for the MR4. The new maintenance pit with the associated new facilities such as gantry, air and oil reticulation systems and shore supply enabled the Key personnel upgraded facilities to meet the new broader tram servicing strategy being delivered by Yarra Trams. Helmi Som Following these works, depots are now providing improved efficiency for their Project Manager maintenance functions by having reduced dwell times, improved safety and overall provision of more streamlined servicing of trams.

Abdulla Abdou Fast facts Project Engineer Touch Projects team Project value 1 Project Manager AUD $3.06 million 1 Project Engineer

Client Head contractor Construction duration Downer EDI Pty Ltd 5 months

Client reference Complete Malcolm Peace May 2019 Principal Project Manager Yarra Trams

20 CORPORATE PROFILE | TOUCH PROJECTS Project snapshot

Distribution Centre Rollout Program Coles

Project summary The difference we made The Coles Distribution Centre Rollout Program Our team played a key role in the delivery of the Distribution Centre rollout saw a restructure of DC network that Coles program on behalf of Coles Supermarkets. operates across Australia. This once-in-generation expenditure by Coles saw the need to build eight This DC transformation effort saw the DC’s across 5 states of Australia. This initiative resulted in greatly reduced rationalisation of 33 DC’s across Australia down operating costs by rationalising transport operations nationally and to eight purpose built facilities at the following significantly reducing store labour costs via manual handling efficiencies. locations: and other improvements along this This achieved significant savings by merging a web of DC’s spread across route. a large geographic area, into a more streamlined, purpose-built and modernised network of DC’s. ÆÆChilled DC, Truganina, Vic ÆÆNational DC, Somerton, Vic This program saw Coles adopt World’s Best Practice of the Regional Distribution Centre model, with more deliveries to each store more often, ÆÆ National DC, Eastern Creek, NSW from reduced DC locations, ensuring more stock on the shelves for the ÆÆChilled DC, Eastern Creek, NSW full trading day. ÆÆRegional DC, Goulburn, NSW Our team was also instrumental in the development of a suitable Roll ÆÆComposite DC, Kewdale, WA Cage as ULD of choice for Australian conditions. ÆÆComposite DC, Elizabeth, SA Project Development ÆÆChilled DC, Parkinson, QLD With conceptual designs completed to 95%, our team was instrumental in working with the various joint venture partners, including Goodman, In all, over 600 thousand square metres of CIP, Lend Lease, DB Reef and Australand to gain the necessary State racked facilities where built across 8 locations and Local government approvals as well as utility and other authority in Victoria, NSW, Queensland, South Australia approvals. and Western Australia. We managed the EOI, RFP and RFT process and was the Lead This network of modernised mega-facilities Construction Advisor in the transaction to select developer teams. underpins the supply chain of product to all Construction Delivery Coles supermarkets across Australia. Our team managed the delivery of this program by placing a skilled team of project resources across all sites. Their role was to advocate Key personnel for the best interests of Coles and to ensure that time, cost and quality imperatives were not compromised.

Matt Fahey Project Director Fast facts

Touch Projects team Project value 1 Project Director AUD $1.1 billion Nick Savvas 1 Project Manager Program Manager Head contractor Construction duration Undisclosed 4 years, 7 months

Complete Client reference Client November 2008 Available upon request

TOUCH PROJECTS | CORPORATE PROFILE 21 Touch Projects Limited Phone +61 3 7018 3136 Email [email protected]

Melbourne Level 2, 287 Collins St Melbourne VIC 3000

Sydney Level 6, 201 Kent St Sydney NSW 2000 www.touchprojects.com.au