Odiham & Old Basing Health Centre
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Odiham & Old Basing Health Centre ODIHAM HEALTH CENTRE OLD BASING HEALTH CENTRE Deer Park View, Odiham Manor Lane, Old Basing Hampshire RG29 1JY Hampshire RG24 7AE Tel: 01256 702371 Tel: 01256 868370 The Odiham & Old Basing Health Centres E: [email protected] W: www.odihamhealthcentre.co.uk Mission Statement This practice aims to provide the highest quality health care available under the NHS to all its patients with a trained and motivated primary health care team in a well-organised, modern and friendly setting. The Practice Values . Patients’ medical conditions will be managed according to the highest standards as defined by the profession. You will be referred for specialist and other care whenever appropriate. Patients will be treated with compassion, courtesy and consideration by all our staff. Patients will receive appropriate information about their condition and treatment and will be involved at all times in decision making. The practice will endeavour to educate patients on health care matters whenever possible. Doctors, nurses and staff will all be encouraged to pursue appropriate further training and learning throughout their careers. The practice will strive for excellence and invest in the future of general practice by training doctors on the Wessex Deanery rotation Page 1 of 7 09 June 2020 Patient Confidentiality We maintain the highest level of patient confidentiality and we value personal privacy. Information is accessed by staff at the surgery only to the level that is required in order to meet the specific needs of the patient. We will only pass on personal information to a third party with the appropriate written consent of the individual. We take all reasonable care to protect both the physical security of information technology and the data contained within it. All information systems are firewall and password protected and all paper files are kept secure. In certain circumstances we may be required to pass some information to other parties; these circumstances include information required by statute or court order, or where there is a serious public health risk or harm to other individuals or for the prevention, detection or prosecution of serious crime. Zero Tolerance We will treat our Patients with respect, courtesy and will not discriminate against them in any way on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or religious or philosophical belief. Physical violence and verbal abuse is a growing concern. GPs, practice Nurses and other practice staff have the right to care for others without fear of being attacked or abused. We ask that you treat your GP and practice staff properly – without violence or abuse. We strongly support the NHS Policy on Zero Tolerance. Anyone either phoning or attending the Practice who abuses any staff member or patient, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list and be reallocated with the assistance of the North Hampshire Clinical Commissioning Group. In extreme cases we may summon the Police to remove offenders from the practice premises. Internet Services Please view our website (www.odihamhealthcentre.co.uk) to: . Order your repeat prescriptions – please see “Prescription Requests” . Make routine telephone appointments & face to face appointments, these include appointments for GPs, nurses and HCA’s for things like blood tests, travel vaccinations, cervical screening and much more . View and cancel appointments . Find links to other websites e.g. NHS Choices, HMRC . Access practice and useful information . Access registration and patient health forms The Patients’ Responsibilities . Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible. We expect that patients will understand that appointments are for 10 minutes and for one person only. Additional appointments should be made if more than one person wishes to be seen. If you require longer with your GP, please ask for a double appointment. Requests for help and advice for non-urgent matters should be made during surgery hours only. We ask that patients treat the staff and doctors with courtesy and respect. The practice follows the NHS Policy of Zero Tolerance towards violence or abuse against NHS staff; offending persons can be de-registered and prosecuted. Please inform us if you change your name, address or telephone number, so that we can keep your records up-to-date. Page 2 of 7 09 June 2020 Doctors We are a training practice which means that qualified doctors, who are training to be a General Practioner, will be working with us for periods of up to 1 year. We also train medical students and nurses. Dr Raffi Assadourian - MBBS (1993 London) BSc FRCGP DRCOG DFFP D Occ.Med Dr David Andrews - BM (1998 Southampton) MRCGP Dr Jessica Pizzotti - MBBS (2004 London) BSc (Hons) MRCGP DRCOG Dr Juliette Williams - MD MPH BSc Dr Nicci Pickup - MBChB, MRCGP Dr Katharine Edmonds - MBBS BSc Dr Georgina Harris - MBChB, DRCOG, DFSRH Dr Charlotte Hutchings - BMedSci BM BS DRCOG MRCGP Practice Nursing Team The practice nursing team offer a wide range of services including diabetes, asthma, COPD and heart checks, health education, health promotion, child immunisation, travel and other vaccinations, flu vaccinations (starting in October each year), cervical smears, blood tests, dressings, treatment of minor injuries, blood pressure measurements and removal of stitches. When booking an appointment with a practice nurse, our reception Staff may need to ask you the reason for an appointment in order to determine how much time to allocate. Sr Jenny Piper - RGN BSc in Adult Nursing Sr Debbie Stafford - RGN/RSCN (specialist nurse in Child Immunisation, Diabetes) Sr Anne-Christina Hitchin - RGN Sr Sharon Hodge - RGN Health Care Assistants / Phlebotomist The Health Care Assistants are not qualified as nurses but have undergone training to enable them to take bloods, blood pressure, assist with minor surgery, checks that do not involve medication and do ECGs. Sarah Brooks - Health Care Assistant Juliette Ingrams - Phlebotomist Midwife Midwives care for and support pregnant women, their partners and new babies before, during and after the birth. They monitor the health of the mother, counsel her on health issues and explain the options for delivery of the baby. Please make an antenatal booking appointment with the midwife at 8-11 weeks of pregnancy. Postnatal care is shared between the midwives, health visitors and doctors. Please make a 30 minute appointment with your doctor for the 6-week postnatal check for you and your baby. Mrs Lucy Edwards - RM [Midwife] Practice Manager Mrs Sue East is responsible for the management of the office and staff, publications, information leaflets and general policies and procedures in use within the practice. Please contact her if you have any suggestions, comments or complaints. Reception Staff and Administration Staff Our reception staff are here to help you and have undertaken special training and always respect patient confidentiality. The doctors have asked the reception staff to ask a few details when making appointments so they can help you in the most appropriate way and prioritise the doctors’ clinics. To Register with the Practice You can complete a registration form on-line or come into the surgery and complete one at reception. When you come to the health centre to register, you will be asked for some ID in the form of photo identification (passport or photo-driving licence) and proof of address. Please see the practice area above Please note, you will need to sign the registration form (whether on-line form or one in surgery) Page 3 of 7 09 June 2020 Opening Times Odiham Old Basing Mondays 08.00 – 18.30 08.30 – 18.00 Tuesdays 08.00 – 18.30 08.30 – 20.00 Wednesdays 08.00 – 20.00 08.30 – 18.00 Thursdays 08.00 – 18.30 08.30 – 18.00 Fridays 08.00 – 18.30 08.30 – 18.00 Saturdays 08.30 – 12.30 09.00 – 17.30 Surgery Times Odiham Old Basing AM PM AM PM Mondays 09.00 – 12.00 14.30 – 18.00 09.00 – 12.00 14.30 – 18.00 Tuesdays 14.30 – 18.00 09.00 – 12.00 14.30 – 18.00 09.00 – 12.00 18.00 – 20.00 for pre-booked appointments Wednesdays 09.00 – 12.00 14.30 – 20.00 09.00 – 12.00 14.30 – 18.00 Thursdays 14.30 – 18.00 09.00 – 12.00 14.30 – 18.00 09.00 – 12.00 18.00 – 20.00 for pre-booked appointments Fridays 09.00 – 12.00 14.30 – 18.00 09.00 – 12.00 14.30 – 18.00 Saturdays 08.30 – 12.00 for pre-booked appointments 09.00 – 17.30 for pre-booked appointments Extended Access Times Basingstoke Hospital AM PM Sundays 09.00 – 12.30 Closed Out-Of-Hours Service Please remember that this service is there to provide urgent medical attention. Telephone the out-of-hours service at weekends and bank holidays or after 6.30pm and before 8.00am weekdays NHS 111 service for advice - Freephone 111 If you need to see a doctor out-of-hours - Freephone 111 If you need an emergency ambulance - 999 Practice Area We have an open list and accept any legitimate patient resident in any of the following villages. Please see practice boundaries on-line. Odiham Hartley Wintney Lychpit Herriard Newnham North Warnborough Well Upton Grey Ellisfield Crondall (Mill Lane) South Warnborough Dogmersfield Greywell Weston Patrick Long Sutton Old Basing Up Nately Nately Scures Hook Mapledurwell Rotherwick Powntley Copse Appointments Face to face & telephone appointments for any healthcare professional can be made or cancelled via: The NHS App (please call into the surgery for more details or visit our web site) Our on-line services (please call into the surgery for more details or visit our web site) Telephone or in person Urgent Health Problems If you feel that your problem required urgent medical attention for the day, please call one of the receptionists and they will arrange a doctor to call you that day.