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A Guide for Swale Borough Council Employees 2016 2

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A Guide for Swale Borough Council Employees 2016 2 A Guide for Swale Borough Council Employees 2016 2 Using this handbook This handbook has been produced to help you in your work with the Council and provide you with answers to some of the questions you will have. It includes information on some of our Policies and Procedures which are available in full to all employees either on the Council’s intranet or from your line manager. Contents Section 1: Welcome to Swale 3 Management structure Communication Local Government structure Induction Trade Unions Section 2: Our business 7 Security Priorities & Our values No smoking policy Customer service & complaints Absence - annual leave, special leave, etc How decisions are made Maternity, paternity, adoptive and parental leave Measuring performance Leaving the Council - notice, etc Offi ce locations Health and safety Section 3: Things you need to know 12 Section 4: Rewards and benefi ts 37 Conditions of service Pay & Pensions Probationary period Long Service awards Hours of work Eye tests & glasses Expenses and allowances Employee assistance Code of conduct Car Loans & Cycle to Work Equal opportunities Discounts and offers for Council employees Whistle-blowing Childcare Vouchers & Flexible Working Freedom of information/data protection Professional fees Discipline and grievance procedurea Online staff benefi ts portel Politically restricted posts Learning and development The Constitution Information technology policies http://tiny.cc/Swale-FB www.swale.gov.uk 3 Section 1 Welcome to Swale A message from Abdool Kara, Chief Executive Dear Colleague If you have just started with us, welcome to Swale Borough Council. I hope your experience of working here will be positive and rewarding. If you are an existing employee, then I hope you fi nd the handbook useful with information on how the Council works and guide for job related queries. All employees have a contract detailing terms and conditions relating to their own particular role. This handbook has been designed to give additional important and useful information about employment with us; our expectations of you and your colleagues and the benefi ts we provide. This Handbook is an important document. It summarises the main council policies and procedures that affect you as an employee. The policies apply to all employees including staff on temporary contracts. So please take the time to read this Handbook and if you have any questions, your line manager or HR will be happy to help. www.swale.gov.uk http://twitter.com/SwaleCouncil 4 Management structure Corporate Services Director Mid Kent Services Director SBC Client Director Monitoring Officer Interim Mark Radford Steve McGinnes PA: Sue Revell Head of Legal Partnership Democratic and Electoral Resilience Partnership Interim Services Manager Manager Estelle Culligan Katherine Bescoby Della Fackrell Legal ICT Emergency Planning Support and Development Business Continuity Head of Mid Kent Audit GIS Rich Clarke Head of Property Services Head of Finance Audit Anne Adams Nick Vickers Risk Counter Fraud Building Management Finance Printing Accountancy Head of Mid Kent HR Cleaners Cashiers Dena Smart Community Halls Health and Safety Organisational Development Estate Asset Management Human Resources Training and Development Equal Opportunities Environmental Health Licensing Payroll Manager Hackney Carriages Tracey Beattie Head of Mid Kent ICT Andy Cole Environmental Health Environmental Protection ICT Food and Safety Support and Development GIS Mid Kent Planning Support Manager Ryan O’Connell Shared Services Planning Support Land Charges http://tiny.cc/Swale-FB www.swale.gov.uk 5 Chief Executive Abdool Kara PA: Lorraine Burke Director of Regeneration Interim Emma Wiggins PA: Sharon Dormedy Head of Commissioning and Customer Contact Head of Residence Services Head of Planning Services Dave Thomas Amber Christou James Freeman CSC and District Offices Contract Management Homelessness Planning Leisure Contract, and Housing Development Local and Strategic Planning Waste Contract, Private Housing Development Control GM Contract Enforcement Environmental Health (Residential) Design and Conservation Cleansing Team, Refuse Energy Conservation Grants Recycling, Cleaner Swale Staying Put Leisure, Green Spaces, Revenues and Benefits Cemeteries, Play Areas and Head of Economy and Coastal Parks Chief Executive Thames Community Services Interim Parking Gateway Kent Partnership Highway Management David Liston-Jones Charlotte Hudson Cultural Services Heritage, Tourism, Policy and Performance Sports Development, Manager Strategic Green Infrastructure David Clifford and the Natural Environment Economic Development and Regeneration Corporate Strategy and Policy Communications Business Planning and Performance Community Services and Development Voluntary Sector Support Local Engagement Third Sector Strategy Equalities and Community Cohesion Young Peoples Support Safeguarding Community Safety Unit Crime and Disorder Reduction Partnership Environmental Responce Environmental Wardens www.swale.gov.uk http://twitter.com/SwaleCouncil 6 Local Government structure If you are new to local government you may fi nd it useful to understand the role of local government and exactly what Swale does. Kent County Council Swale Borough Council Parish Councils • Social services including • Housing* including housing • Different parishes are adult and children’s services and council tax benefi ts responsible for different • Education including adult • Planning and development functions, but they have the education control* powers to spend money on • Footpaths and bridleways • Council tax collection* and the following: • Highways maintenance non-domestic rates • Allotments including road safety and • Waste collection* • Open spaces and playing street lighting • Electoral registration fi elds • Trading standards • Local land charges • Community halls • Libraries • Environmental health* • Roadside verges • Registration of births, • Parks and open spaces • Seats and shelters marriages and deaths • Street cleaning • Footway lighting • Transport planning • Abandoned vehicles • Crime prevention e.g. • Waste disposal • Community safety including installation of provision of CCTV • CCTV • Arts and sports • Litter - bins and anti-littering • Licensing* campaigns • Public conveniences • Harbour/Seafront at Sheerness • Parking and parking enforcement The services marked ‘*’ in the table are statutory functions that we are required to provide by law. The Council has a statutory obligation to support the community in times of emergency, e.g. fl oods. Employees are required to assist in the Emergency Plan and training will be provided for those staff selected for specifi c roles and you should be aware that you may be called upon at any time. http://tiny.cc/Swale-FB www.swale.gov.uk 7 Section 2 Our Business The borough and the council With an area of 140 square miles and population just over 140,000, Swale includes the towns of Sittingbourne and Faversham, the Isle of Sheppey, and an extensive rural hinterland. For a small area, Swale is a diverse place, with a wide range of urban and rural environments and signifi cant disparities between different parts of the borough. Sheerness Swale’s overall economic situation is not very Minster-on-Sea typical of the affl uent South-East, with fewer well-qualifi ed people, lower average wages, and more people fi nancially dependent on the state. These issues have a signifi cant impact on our A249 residents’ quality of life, including their health and their overall life chances. Sittingbourne The borough contains varying landscapes, including internationally protected wetlands on Faversham the Isle of Sheppey, part of the Kent Downs Area of Outstanding Natural Beauty, and an M2 extensive coastline with a variety of economic uses. What does the council do? Part of our role is to fi nd ways of tackling these sorts of issues - promoting the borough’s economic potential, looking after its natural environment, and helping people to improve their life chances. We sum up our overall purpose as ‘Making Swale a better Place’. www.swale.gov.uk http://twitter.com/SwaleCouncil 8 Corporate Compass Our Corporate Compass brings together all the factors that are important for us to be able to achieve the organisations purpose to ‘Make Swale a Better Place’. t do we stan Wha d fo r? Fairness egr Int ity ? e Respect ik l ervices s ts S W k e h rust o g T a r o t a l T d s a LU o s d A ES t A s V o C e n e w a c b o a n B s e c E e C m s o P o d C u r t w r R P o s s N r o m a PURPOSE I o t u a e A O r t l d o a n i u a R n M u c n u t I R h i g c n T M a Making Swale d t O d t i I h w i o E l d F S t n o S a better , I R n y a w E e f a , e c P c place o i c s h n v t n C i r c S e k O a E e e M I v j C e S PE N m TE e o r r w ? o P f o L r EA IP d D H e ERS P e w Per anc o form H A m b n itio Cu Care stomer W T ha eam Work ? t ll do we we obs need to do our j Our Values Our values, developed by staff and Members within the organisation, say something about ‘who we are’ and the way we do things. Fairness - being objective to balance the needs of all those in our community. Integrity - being open, honest and taking responsibility. Respect - embracing and valuing the diversity of others. Service - delivering high quality, cost effective public service. Trust - delivering on our promises to each other, customers and our partners. We expect that all members of staff will behave in a way that is consistent with these values and we will recognise those who consistently demonstrate exceptional examples of the values through our recognition scheme - Swale Stars (covered in Section 4).
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