Effective 1 September 2009

0508 888 800 www.telstraclear.co.nz Important Numbers to Remember

Emergency Services 111 To gain access to the fire department, ambulance or police services, dial 111 and advise the operator which service you require. TelstraClear Customer Care Contents 0508 888 800 Important Numbers to Remember 3 If contacting TelstraClear from home or from anywhere in the country, you simply How to Make a Call 4 need to dial 0508 888 800 for all account enquiries, sales enquiries, changes to existing services, new phone connections, reconnections or extensions or alternatively visit Voice Messaging 7 our website www.telstraclear.co.nz Last Call Received 14 Auto Dialing 14 Faults Number Block 14 0508 888 800 Call Waiting 15 For testing engaged lines, reporting faults or urgent repairs. Phone Divert 16 Malicious Calls Phone Divert Remote 17 0508 888 800 Three Way Calling 18 Ring this number if you receive an obscene or abusive phone call. If you feel your Toll Call Control 19 safety is threatened, ring the police immediately. Customer Feedback 0508 888 800 Call us, or write to TelstraClear Customer Services, Private Bag 92143, Auckland. Directory Assistance National Numbers 018 International Numbers 0172 Mobile Phone Numbers 018 Directory assistance is also available via the Internet at www.whitepages.co.nz

We acknowledge that some or all of the descriptions used in this collateral may have been reproduced from collateral originally developed by Telecom NZ Ltd (TCNZ) and, to the extent that such collateral has been reproduced, TCNZ retains any intellectual property vesting in such material.

Page 2 Page 3 How to Make a Call

This section gives you instructions on making any type of call – including Calls to mobile phones and pagers faxes, local, national, international and mobile. For all prices, please refer to With TelstraClear, you can call any pager on a New Zealand network, or mobile phones throughout the www.telstraclear.co.nz world. Calls are rounded up to the nearest minute. Local calls How to make a national call to a mobile phone Local calls are those made within your local calling area. Your local calling area can be found in The 1 Obtain the number of the person you wish to ring White Pages that covers your region – for example, the Wellington local calling area includes the Kapiti (some mobile phone numbers are listed with National Directory Assistance – dial 018). local calling area. You can ring any person who resides or works locally, regardless of what landline 2 Dial the number. network they are connected to. Residential customers are not charged for making a local call. How to make an international call to a New Zealand mobile phone National calls 1 Obtain the number of the person you wish to ring. National calls are those made to numbers, within New Zealand, that fall outside of your local calling 2 Dial the numbers in this order: Network Number + Mobile Number area. You can ring any person who resides, or works in New Zealand, regardless of what landline For example, to call 029 123 456: network they are connected to. Calls are rounded up to the nearest minute. Network Number = 029 How to make a National call Mobile Number = 123 456 1 Obtain the number of the person you wish to ring (for National Directory Assistance, dial 018). How to make an international call to a non-New Zealand mobile phone 2 Find the Area Code for the person by looking it up alphabetically under 1 Obtain the number of the person you wish to ring. “Area Codes” in The White Pages. 2 Find the Country Code for the person by looking them up alphabetically under 3 Dial the numbers in this order: Area Code + Local Number “International Country and Area Codes” in The White Pages. For example, to call Auckland 765 4321 3 Dial the numbers in this order: Country Code + Network Number* + Mobile Number Area Code = 09 * Remove the first “0 ” from the Network Number. Local Number = 765 4321 For example, to call 041 765 432 in Australia: If your call is answered by an answering machine, call minder, fax machine or modem, you will still be Country Code = 0061 charged for the call because a connection has been made. Network Number = 41 International calls Mobile Number = 765 432 International calls are those calls made to numbers outside of New Zealand. You can ring any other Calling NZ direct from overseas using a Calling Card phone, anywhere else in the world. Calls are rounded up to the nearest minute. TelstraClear offer some of the best international rates in the world, and, as a TelstraClear Calling How to make an International call Card holder, you can call New Zealand from overseas and still enjoy the benefits of our great pricing. 1 Obtain the number of the person you wish to ring (for International Directory Assistance, dial 0172). Whether you’re taking a holiday, or want to fund the occasional call from a family member living overseas. 2 Find the Country and Area Codes for the person by looking them up alphabetically under “International Country and Area Codes” in The White Pages. For more information call us on 0508 888 800 3 Dial the numbers in this order: Country Code + Area Code + Local Telephone Number Inmarsat Service For example, to call Manchester, England 2468 1012 The Inmarsat Service provides telephone communications with ships at sea or mobile terminals on Country Code = 0044, Area Code = 161, Local Number = 2468 1012 land. You will need to know the Inmarsat Mobile Number of the ship or land terminal, plus the name If your call is answered by an answering machine, call minder, fax machine or modem, you will still be of the ocean it’s in. charged for the call because a connection has been made. The Ocean Region codes are listed in the “International Country and Area Codes” section of In some countries, an unanswered international call still generates a call charge as soon as it arrives The White Pages. (terminates) on the foreign network. Page 4 Page 5 How to Make a Call Voice Messaging

How to make an Inmarsat Call If you are on the phone, busy or out and about, all your messages can be 1 Obtain the Inmarsat mobile number of the ship or land terminal, plus the name of the accessed from a single mailbox. ocean it is in. You can listen to your messages at any time, from almost any touch-tone phone in New Zealand. 2 Find the Ocean Code by looking under Inmarsat Service in the “International Country and Area Please contact TelstraClear on TollFree 0508 888 800 if you require assistance. Codes” section of The White Pages. A service that works really well alongside Voice Messaging to manage your incoming calls is Call Dial the numbers in this order: 00 + Ocean Region Code + Inmarsat Mobile Number Waiting. When you’re on the phone, Call Waiting notifies you of an incoming call. You can either Sending a Fax answer the call or let Voice Messaging take a message for you. With TelstraClear, you can send a fax in the same method you make a voice call. Voice Messaging user guide Call rates are charged at the same rate as a voice call. Before you set up Voice Messaging Making a Credit Card call Voice Messaging will take messages for you as soon as it is connected. If you don’t answer the phone or 1 Ring the number below that corresponds to your call type: are busy on a call, your caller will hear your personalised message or the following greeting: “You have National Calls 010 reached the mailbox of (your phone number). Please leave a detailed message after the tone”. International Calls 0170 You can record a message for the phone number connected to Voice Messaging. An interrupted dial 2 Inform the operator that you are making a credit card call. tone (a series of fast beeps) when you pick up the phone means you have a new message. 3 Give your name, your card number, card expiry date and the number you want to call. The interrupted dial tone will always occur until you set up your Voice Messaging. This service is provided on TelstraClear’s behalf by Telecom. Charges relating to this service will Some general points about Voice Messaging: be charged to your credit card account directly by Telecom. • Your mailbox is where your messages are kept Making a Collect call • Your mailbox number is your telephone number including the area code e.g 09 123 4567 1 Dial the number below corresponding to your call type: • Your PIN is the personal identification number selected by you (see below for details) National Calls 010 • You can store up to 40 messages at once and each message can be up to three minutes long International Calls 0170 • Voice prompts and ‘help’ guide you when using your mailbox. Listen to the prompts and follow the 2 Inform the operator that you are making a collect call. instructions. You can press for help at any time 3 The operator will call the number, and the receiving person must agree to accept the charges before your call will be connected. To open your mailbox for the first time This service is provided on TelstraClear’s behalf by Telecom. TelstraClear will pass on the cost of From your home telephone this service. 1 Dial or Call Bars 2 Enter Starter pin (your mailbox number). The mailbox number is the phone number including the area code e.g. 09 9876543 To prevent chargeable calls being made from your phone, you can have a call bar installed. 3 Enter a new PIN between 4 and 10 digits long. Your new PIN can’t start with 0 or be the last four There are five different types of call bars: digits of your phone number. 1 Toll Bar 0900 Prevents calls being made to all 0900 numbers 4 You will hear a voice prompt press to confirm or to change your password 2 Toll Bar International Prevents calls being made to International destinations 5 Record your name - you hear your name when you call your mailbox to check your messages 3 Toll Bar Full Prevents all toll calls being made 6 Press to confirm or to record your name again 4 Toll Bar Mobile Prevents calls being made to mobiles 7 Record a friendly, personal greeting to welcome callers and invite them to leave you 5 Toll Call Control Prevents calls being made to outside the local calling area. Includes 0900 a message, numbers and mobiles 8 Follow the voice prompts Contact TelstraClear Customer Services on 0508 888 800 for details.

Page 6 Page 7 Voice Messaging

From another telephone From the main menu 1 Dial 1 Press ‘personal options’ or 2 Press to change your password (PIN) 2 Press 3 Press 3 Dial your mailbox number. The mailbox number is the phone number, including the area code 4 Enter a new password (PIN) between 4 and 10 digits long followed by the key. e.g. 09 9876543 5 Press to save or 2 to change your password (PIN) 4 Enter Starter PIN (your mailbox number). The mailbox number is the phone number, including 6 Follow the voice prompts the area code e.g. 09 9876543 To change your mailbox name 5 Enter a new PIN between 4 and 10 digits long. Your new PIN can’t start with 0 or be the last four This is the name you hear when you access your mailbox. Remember to name your mailbox. digits of your phone number From the main menu 6 You will hear a voice prompt press to confirm or to change your password (PIN). 1 Press for ‘personal options’ 7 Record your name - you hear your name when you call your mailbox to check your messages 2 Press for ‘greetings’ 8 Press to confirm or to record your name again 3 Press to record your mailbox name 9 Record a friendly, personal greeting to welcome callers and invite them to leave you message 4 Press to record your name followed by the key 10 Follow the voice prompts. 5 Press to listen to your name or press to save your new name. You can change your personal greeting, mailbox name or PIN as often as you 6 Follow the voice prompts like. Simply call your mailbox, press 3 (personal options) from the main menu To listen to your messages and follow the voice prompts. If there is a new message in your mailbox, you’ll hear an interrupted dial tone (a series of fast beeps) To record your greeting When you pick up the phone. You can check your messages from any phone. This is the greeting callers will hear when you can’t answer the phone. You have up to 2 minutes for your From your telephone greeting and can choose our standard greeting or record your own. 1 Dial or From the main menu 2 Enter your PIN (if prompted) 1 Press ‘personal options’ 3 Press to listen to your messages 2 Press for ‘greeting options’ From another telephone (including any mobile*) 3 Press to record your own personal greeting 1 Dial 4 Press again to record your personal greeting, or 2 Press 5 Press to select a standard greeting 3 Dial your mailbox number. The mailbox number is the phone number, including the area code 6 Follow the voice prompts e.g. 09 9876543 To change your PIN 4 Enter your PIN number and You can change your PIN at any time. It must be between four and ten digits and can’t start with 0 or be 5 Press to listen to your messages the last four digits of your phone number. * Mobile call charges may apply.

Page 8 Page 9 Voice Messaging

While listening to your messages you can: To leave a message in your own mailbox • Press to get help 1 Dial your own phone number • Press to repeat the message 2 Leave a message, then hang up • Press to save the message To access your Message Mailbox from overseas • Press to delete the message You can check your messages anytime from almost any touchtone phone, anywhere in the world. International call rates apply. • Press to skip the message 1 Dial the International access code of the country you are calling from • Press to rewind the message back 10 seconds 2 Dial - wait for • Press to pause the message (press 8 again to restart) the greeting • Press to forward the message 10 seconds or skip the date and time before a message 3 Enter your mailbox number (Your phone number including the area code e.g. 09 912 3456) • Press to find out when the message was received. Your message will continue to play from where it was interrupted 4 Press 5 Enter your PIN followed by • Press to call back the caller 6 You are now at the main menu and can listen to your messages • Press to go back to the main menu • Press or END to exit your mailbox To set the number of rings The call back option cannot call back anonymous numbers. You are unable to turn off your Message Mailbox however, depending on the type of phone you have Deleting by mistake you may be able to choose the number of times your home phone will ring (between 0 and 9 rings) before Message Mailbox answers. If you choose 0, you won’t hear the phone ring, callers will be If you delete a message by mistake - don’t hang up. Press the key to go back to the main menu immediately diverted to your Message Mailbox. and press to listen to your messages again. The message you deleted will be played last. You can then choose to listen to it again, save or delete it. Once you’ve hung up, you won’t be able to If you have set up your own Phone Divert, and you have selected Phone Divert if not answered, retrieve any messages you’ve deleted. Message Mailbox will answer your call after 10 seconds. Set the number of rings (between 0 and 9) before Message Mailbox answers. The service will answer What do I do if I get stuck? after four rings if you don’t change the setting. If there’s something you don’t understand press 0 for help and Voice Messaging will explain what you From the main menu need to do. 1 Dial Saving messages 2 Choose the number of rings between 0 and 9 that will determine the duration the phone will Messages can be saved for 20 days. If you would like to save a message for longer, simply listen to the ring before Voice Messaging answers message and resave it. You will receive a notification that your message is about to expire which will prompt you to resave it. It will not automatically delete without notifying you. 3 A number of beeps will be heard to confirm You will need to make sure you clear your messages regularly, so callers don’t find your mailbox is full. 4 Hang up Your mailbox can hold up to a total of 40 three-minute messages (both new and saved messages).

Page 10 Page 11 Voice Messaging

What happens to my calls if I’m using the Internet? Things you should know If you are on a Broadband Internet connection Some people may not be able to access and set up this feature on Voice Messaging. If you are not able There will be no effect on your phone calls. to access the ‘Call Forward’ option in your mailbox menu, ring 0508 888 800 and ask about our latest If you are on a Dial Up Internet connection Voice Messaging with a full range of features. Calls cannot be forwarded to an international, tollfree or Voice Messaging will take messages when you are using the Internet, if you have set up Call Forward, 0900 number. the caller has the option to press and be forwarded to your mobile so you can continue to Calls forwarded to a mobile or number outside the local exchange will incur call costs for the forwarded receive calls while you use the Dial Up Internet. Remember to check for messages when you portion of the call. disconnect. Setting Message Mailbox to send a message to a pager What happens if I forget my mailbox number or PIN? You choose the times you want Message Mailbox to send you a Message Alert by setting up an alert Your mailbox is always your home phone number including area code. For example, if your home timetable for the week and weekend. For example, you might want Message Mailbox to alert you to phone number is 123 1234 your mailbox number is 04 123 1234. If you forget your PIN you can call us new messages from 8am to 6pm during the week and from 12pm to 5pm during the weekend. on 0508 888 800. How it works Added Voice Messaging features - Call Forward From the main menu You can set Call Forward so callers can press to forward their call to an alternative number of 1 Press for ‘personal options’ your choice. If you set up Call Forward, when a caller reaches your Voice Messaging voicemail, they 2 Press again for ‘notification options’ can press to forward their call to an alternative number of your choice. You can change the 3 Press to set up message waiting notification to a pager number, or turn this feature on and off to suit your needs. 4 Follow the voice prompts How it works When you receive a new message: From the main menu 1 A message displays how many new messages you have and notes any that are urgent 1 Press for ‘personal options’ 2 Tone pagers beep 2 Press for ‘Message wait notifications’ 3 Numeric pagers display your phone number 3 Press to set up ‘Call Forward’ to another number 4 Alphanumeric pagers display your phone number and how many new messages you 4 Follow the voice prompts have received The first time you enter this menu you will be prompted to enter the number you want to forward calls 5 Minicall pagers display ‘083210’ and your phone number. to. The number must begin with a zero, and include the area or mobile network code, for example 04 123 4567, or 029 123 4567. After confirming the number, Call Forwarding is turned on. You may return to the menu at any time to change the Call Forward number programmed in, or turn Call Forward on or off. When the menu is accessed, the last entered Call Forward number is announced to you. You can choose to accept the number (turns on Call Forward with that number), change the number, or turn the Call Forward option off.

Page 12 Page 13 Last Call Received, Auto Dialling and Number Block Call Waiting

Last Call Received allows you to listen to the call that you received whether it How to block your number when making a call was answered or missed. Anonymous numbers cannot be retrieved. 1 Dial or 1 To listen to the last call received dial 2 A number of beeps will be heard to confirm 2 You will hear the number that last called your home phone. 3 Then dial the number you wish to call 3 Press to connect to the number (only national numbers in New Zealand) Call Waiting 4 Wait 10 seconds to listen to the message again Call Waiting notifies you of incoming calls when you are on the phone, allowing you to switch back and forth between the two. It also means that incoming callers will never get a busy signal (unless you Auto Dialling get more than two incoming calls at once). Auto Dialling is a service that automatically dials a pre-determined number when the handset is removed from the phone for longer than eight seconds. How Call Waiting works If you’re on the phone and another caller phones in, you’ll hear a number of short beeps. Switch from How does it work? one call to the other simply by pressing the ‘recall’ or ‘hook flash’ button. Call Waiting is available in With Auto Dialling all you have to do is remove the handset from the phone and after eight seconds, most areas. All you need is a touchtone phone. It also works with the Voice Messaging feature. a pre-determined number will automatically be dialled. The number could be an emergency number, a relative, neighbour or a close friend. Auto Dialling is a great service for the sick, elderly, people with Call Waiting is easy to use: poor memory, those living alone or even those with very young children who can’t yet remember 1 A number of beeps tell you someone’s calling you when you’re on another call. The second phone numbers. caller hears a normal ringing tone (and will usually keep holding for six to eight rings). How to get the Auto Dialling service 2 Excuse yourself from the first caller, or if you are finished, hang up. Select a neighbour, relative or friend who agrees to receive your Auto Dialling directed calls. 3 To answer the second call, press the ‘flash’ or ‘recall’ button on your phone. Call TelstraClear on 0508 888 800 and we will programme the designated number to your line as 4 To return to the first caller, simply press the ‘flash’ or ‘recall’ button again and you will be your Auto Dialling service. able to continue your original conversation. How to activate your Auto Dialling If you use the ‘flash’ or ‘recall’ button on your phone to move between calls you won’t lose a caller Should you wish to activate your Auto Dialling, all you need to do is remove the telephone handset by mistake. and, within eight seconds, your friend’s or neighbour’s phone will be automatically dialled for you. If you hang up the phone and forgot that you still have another call on hold, your phone will ring Normal local, national, mobile or international call charges will apply. within two seconds and the second caller will be back on the line. Note: remember, when you’re making normal calls that you need to dial out within eight seconds of How to suspend Call Waiting before initiating a call removing the handset to ensure the Auto Dialling service is not accidentally activated. You can suspend Call Waiting if, say, you need to make an important call where you don’t want to be Number Block interrupted, or you’re about to use the Internet. Suspend Call Waiting remains in effect only for that call. Once you hang up, Call Waiting is automatically restored. Number Block allows you to hide your home number when making a call. This feature works on a per call basis or can be set up permanently. 1 Before you make your call, lift the handset and dial or If you have a permanent Number Block setup, you can override this feature by dialling a short code prior to the number you wish to call. 2 Enter the number you wish to call 3 When you complete your call, Call Waiting is automatically reactivated. How to unblock your number with permanent Number Block 1 Dial or 2 A number of beeps will be heard to confirm 3 Then dial the number you wish to call To have number blocked setup permanently please call us on 0508 888 800 Page 14 Page 15 Phone Divert Phone Divert Remote

How to suspend Call Waiting before using Dial Up internet Phone Divert Remote 1 Before you Dial Up to the internet, add the or With Phone Divert Remote there’s no need to worry about activating your Phone Divert service before prior to the Dial Up number that is located in the Dial Up internet connection properties you leave home. Wherever you are in the country you can activate Phone Divert simply by window on your computer. dialling 2 Now connect to the internet or 3 When you disconnect your Dial Up session, Call Waiting is automatically reactivated. If you are calling from overseas, dial the international access code of the country you are Calling from. How to suspend Call Waiting during a call Dial , then follow normal Phone Divert steps. You can suspend Call Waiting while you are on a call if say, you would like further incoming calls to be answered by Voice Messaging. To programme the number you want your calls diverted to: 1 While connected to a call press Hook flash or Recall button and wait for dial tone. 1 Lift the handset and wait for the dial tone 2 Dial or 2 Dial 181 or , answer tone should be heard 3 A number of beeps will be heard to confirm then call will resume as normal. 3 Dial the number to which calls are to be diverted including area code if the number is outside Call Waiting with other services your local calling area e.g. 099124455 Call Waiting works really well with Voice Messaging. You can decide whether to accept the second call 4 A number of beeps will be heard to confirm or let it go through to Voice Messaging to take a message. If you have a fax operating on the same 5 Hang up number, we suggest using our Second Phone Number or Phone and Fax Line services, so that you never miss important faxes. If you wish to test the number you’ve diverting your calls to: 1 Lift the handset and wait for the dial tone Phone Divert 2 Dial the number you are diverting calls from Ensure you receive your calls wherever you happen to be. With Phone Divert simply programme your home phone to send calls to your mobile or another number. 3 The call will automatically go through to the pre-programmed number. How Phone Divert works To cancel Phone Divert: Phone divert lets you transfer all your incoming calls to another number. Phone Divert can only be 1 Lift the handset and wait for the dial tone activated or deactivated from your home phone. 2 Dial or Phone Divert - Immediate 3 A number of beeps will be heard to confirm All calls are diverted straight through to the number you’ve chosen. 4 Hang up Phone Divert - No Answer To remotely programme the number you want your calls diverted to: The call rings at your home or home business phone. If you don’t answer it after 4 rings (9 sec), a 1 Lift the handset and wait for the dial tone recorded message advises your caller the call is being diverted to another number. To have this feature setup to a designated number please call us on 0508 888 800 2 Dial Phone Divert - Busy 3 Dial phone number including area code calls are diverted from and the PIN followed by Calls are only diverted if the line is engaged. 4 Dial - Activation code Note: if call waiting is active the call will not divert unless you are connected to two calls. 5 Dial phone number including area code calls are to be diverted to followed by #. e.g. 099124455 To have this feature setup to a designated number please call us on 0508 888 800 6 Press to confirm Standard calling charges apply if you divert your calls to a mobile phone or to another phone outside 7 One long beep will be heard to confirm your local calling area including international calling areas. These charges are payable by the call 8 Hang up diverter, not the caller.

Page 16 Page 17 Three Way Calling Toll Call Control

To cancel Phone Divert – Remotely Toll Call Control lets you control the chargeable calls made from your phone. 1 Lift the handset and wait for the dial tone Toll Call Control operates in conjunction with a call bar. Upon lifting the receiver 2 Dial a PIN number is entered and the call bar is lifted for the duration of the call. 3 Dial phone number including area code calls are diverted from and PIN followed by #. How Toll Call Control works 4 Dial - Deactivation code Chargeable calls cannot be made from your phone when Toll Call Control is activated. To make a 5 Wait for the confirmation tone (1 long beep) chargeable call, simply turn Toll Call Control off by entering a four-digit code and PIN. Toll Call Control will automatically be turned on when phone is hung up. 6 Hang up You can still make outgoing calls from your phone when Phone Divert is in use, but the dial tone is To turn Toll Call Control off so you can make a chargeable call: different (long-short-long). This reminds you that incoming calls are still being diverted. Call divert 1 Lift the handset and wait for the dial tone. is not compatible with Call Restriction or Toll Bars Three Way Calling allows people in three different 2 Dial or followed by your four digit PIN locations in NZ or across the world to join in on the same phone call. 3 Dial the chargeable number. Three Way Calling Things you should know Three Way Calling allows people in three different locations in NZ or across the world to join in on the Toll Call Control does not prevent incoming collect or transfer charge calls. You will still be able to make same phone call. calls to 111 emergency services, Service numbers and other ‘free to call’ services. How does it work? With the press of a button, people in three different locations can share the one phone call. You, as the primary party, dial in the other two parties. When you hang up, the call ends for all three parties. You will also be charged the cost of calling the two other parties (at local, national, home to mobile or international rates as per your TelstraClear calling charges). Three Way Calling requires a touch-tone phone and is available in most areas. To connect a Three Party Call 1 Dial the second location - wait for them to answer. 2 Press the ‘recall’ or ‘flash’ button on your phone - you’ll hear the engaged tone and then the normal dial tone. 3 Dial the third location - when they answer you may talk privately before you press the ‘recall’ or ‘flash’ button twice to go back to the original call. 4 If the third location doesn’t reply or is engaged, press the ‘recall’ or ‘flash’ button twice to go back to the original call. To disconnect a Three Party Call 1 Simply hang up or ask one of the locations to hang up if their part of the call is finished. To disconnect the third location while keeping the original call going 1 Press the ‘recall’ or ‘flash’ button briefly.

Page 18 Page 19 Terms and Conditions

TelstraClear requires 30 days notice of cancellation of TelstraClear Features. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period. TelstraClear Features do not incur installation charges (except Full Toll Bar), but availability of these services are subject to the capability of the customer’s local exchange. All features require the use of a touchtone phone. Some TelstraClear features cannot be used in conjunction with other TelstraClear features. The customer who has the service, not the caller, pays any calling charges resulting from call redirections. TelstraClear Features may be charged in slightly different periods to line rental and other services. TelstraClear Features are available to residential customers only. TelstraClear Features are not available in TelstraClear cabled areas. If you move house, stored information on your TelstraClear Features (e.g. speed dial numbers, messages on Voice Messaging) may be lost. TelstraClear Residential Terms and Conditions apply.

Residential Customer Care Phone TollFree 0508 888 800 Fax TollFree 0508 888 801 Freepost TelstraClear, Freepost 4768, Private Bag 92143, AMC, Auckland 0508 888 800 www.telstraclear.co.nz

1TCG057 08/09