Effective 1 September 2009 0508 888 800 www.telstraclear.co.nz Important Numbers to Remember Emergency Services 111 To gain access to the fire department, ambulance or police services, dial 111 and advise the operator which service you require. TelstraClear Customer Care Contents 0508 888 800 Important Numbers to Remember 3 If contacting TelstraClear from home or from anywhere in the country, you simply How to Make a Call 4 need to dial 0508 888 800 for all account enquiries, sales enquiries, changes to existing services, new phone connections, reconnections or extensions or alternatively visit Voice Messaging 7 our website www.telstraclear.co.nz Last Call Received 14 Auto Dialing 14 Faults Number Block 14 0508 888 800 Call Waiting 15 For testing engaged lines, reporting faults or urgent repairs. Phone Divert 16 Malicious Calls Phone Divert Remote 17 0508 888 800 Three Way Calling 18 Ring this number if you receive an obscene or abusive phone call. If you feel your Toll Call Control 19 safety is threatened, ring the police immediately. Customer Feedback 0508 888 800 Call us, or write to TelstraClear Customer Services, Private Bag 92143, Auckland. Directory Assistance National Numbers 018 International Numbers 0172 Mobile Phone Numbers 018 Directory assistance is also available via the Internet at www.whitepages.co.nz We acknowledge that some or all of the descriptions used in this collateral may have been reproduced from collateral originally developed by Telecom NZ Ltd (TCNZ) and, to the extent that such collateral has been reproduced, TCNZ retains any intellectual property vesting in such material. Page 2 Page 3 How to Make a Call This section gives you instructions on making any type of call – including Calls to mobile phones and pagers faxes, local, national, international and mobile. For all prices, please refer to With TelstraClear, you can call any pager on a New Zealand network, or mobile phones throughout the www.telstraclear.co.nz world. Calls are rounded up to the nearest minute. Local calls How to make a national call to a mobile phone Local calls are those made within your local calling area. Your local calling area can be found in The 1 Obtain the number of the person you wish to ring White Pages that covers your region – for example, the Wellington local calling area includes the Kapiti (some mobile phone numbers are listed with National Directory Assistance – dial 018). local calling area. You can ring any person who resides or works locally, regardless of what landline 2 Dial the number. network they are connected to. Residential customers are not charged for making a local call. How to make an international call to a New Zealand mobile phone National calls 1 Obtain the number of the person you wish to ring. National calls are those made to numbers, within New Zealand, that fall outside of your local calling 2 Dial the numbers in this order: Network Number + Mobile Number area. You can ring any person who resides, or works in New Zealand, regardless of what landline For example, to call 029 123 456: network they are connected to. Calls are rounded up to the nearest minute. Network Number = 029 How to make a National call Mobile Number = 123 456 1 Obtain the number of the person you wish to ring (for National Directory Assistance, dial 018). How to make an international call to a non-New Zealand mobile phone 2 Find the Area Code for the person by looking it up alphabetically under 1 Obtain the number of the person you wish to ring. “Area Codes” in The White Pages. 2 Find the Country Code for the person by looking them up alphabetically under 3 Dial the numbers in this order: Area Code + Local Number “International Country and Area Codes” in The White Pages. For example, to call Auckland 765 4321 3 Dial the numbers in this order: Country Code + Network Number* + Mobile Number Area Code = 09 * Remove the first “0 ” from the Network Number. Local Number = 765 4321 For example, to call 041 765 432 in Australia: If your call is answered by an answering machine, call minder, fax machine or modem, you will still be Country Code = 0061 charged for the call because a connection has been made. Network Number = 41 International calls Mobile Number = 765 432 International calls are those calls made to numbers outside of New Zealand. You can ring any other Calling NZ direct from overseas using a Calling Card phone, anywhere else in the world. Calls are rounded up to the nearest minute. TelstraClear offer some of the best international rates in the world, and, as a TelstraClear Calling How to make an International call Card holder, you can call New Zealand from overseas and still enjoy the benefits of our great pricing. 1 Obtain the number of the person you wish to ring (for International Directory Assistance, dial 0172). Whether you’re taking a holiday, or want to fund the occasional call from a family member living overseas. 2 Find the Country and Area Codes for the person by looking them up alphabetically under “International Country and Area Codes” in The White Pages. For more information call us on 0508 888 800 3 Dial the numbers in this order: Country Code + Area Code + Local Telephone Number Inmarsat Service For example, to call Manchester, England 2468 1012 The Inmarsat Service provides telephone communications with ships at sea or mobile terminals on Country Code = 0044, Area Code = 161, Local Number = 2468 1012 land. You will need to know the Inmarsat Mobile Number of the ship or land terminal, plus the name If your call is answered by an answering machine, call minder, fax machine or modem, you will still be of the ocean it’s in. charged for the call because a connection has been made. The Ocean Region codes are listed in the “International Country and Area Codes” section of In some countries, an unanswered international call still generates a call charge as soon as it arrives The White Pages. (terminates) on the foreign network. Page 4 Page 5 How to Make a Call Voice Messaging How to make an Inmarsat Call If you are on the phone, busy or out and about, all your messages can be 1 Obtain the Inmarsat mobile number of the ship or land terminal, plus the name of the accessed from a single mailbox. ocean it is in. You can listen to your messages at any time, from almost any touch-tone phone in New Zealand. 2 Find the Ocean Code by looking under Inmarsat Service in the “International Country and Area Please contact TelstraClear on TollFree 0508 888 800 if you require assistance. Codes” section of The White Pages. A service that works really well alongside Voice Messaging to manage your incoming calls is Call Dial the numbers in this order: 00 + Ocean Region Code + Inmarsat Mobile Number Waiting. When you’re on the phone, Call Waiting notifies you of an incoming call. You can either Sending a Fax answer the call or let Voice Messaging take a message for you. With TelstraClear, you can send a fax in the same method you make a voice call. Voice Messaging user guide Call rates are charged at the same rate as a voice call. Before you set up Voice Messaging Making a Credit Card call Voice Messaging will take messages for you as soon as it is connected. If you don’t answer the phone or 1 Ring the number below that corresponds to your call type: are busy on a call, your caller will hear your personalised message or the following greeting: “You have National Calls 010 reached the mailbox of (your phone number). Please leave a detailed message after the tone”. International Calls 0170 You can record a message for the phone number connected to Voice Messaging. An interrupted dial 2 Inform the operator that you are making a credit card call. tone (a series of fast beeps) when you pick up the phone means you have a new message. 3 Give your name, your card number, card expiry date and the number you want to call. The interrupted dial tone will always occur until you set up your Voice Messaging. This service is provided on TelstraClear’s behalf by Telecom. Charges relating to this service will Some general points about Voice Messaging: be charged to your credit card account directly by Telecom. • Your mailbox is where your messages are kept Making a Collect call • Your mailbox number is your telephone number including the area code e.g 09 123 4567 1 Dial the number below corresponding to your call type: • Your PIN is the personal identification number selected by you (see below for details) National Calls 010 • You can store up to 40 messages at once and each message can be up to three minutes long International Calls 0170 • Voice prompts and ‘help’ guide you when using your mailbox. Listen to the prompts and follow the 2 Inform the operator that you are making a collect call. instructions. You can press for help at any time 3 The operator will call the number, and the receiving person must agree to accept the charges before your call will be connected. To open your mailbox for the first time This service is provided on TelstraClear’s behalf by Telecom. TelstraClear will pass on the cost of From your home telephone this service. 1 Dial or Call Bars 2 Enter Starter pin (your mailbox number). The mailbox number is the phone number including the area code e.g. 09 9876543 To prevent chargeable calls being made from your phone, you can have a call bar installed.