VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 563

SECTION 9 - MISCELLANEOUS SERVICES (M)

9.1 Operator Services - Payphone

9.1.1 General

Operator Services - Payphone allows calls to be placed from payphones pre- subscribed to Carrier for the handling of long distance traffic. These calls are placed with the assistance of an automated or live operator. Calls are billed in increments of one minute. Partial minutes are rounded to the next higher increment for billing purposes. A one-time Operator Surcharge, if applicable, will be added to the first minute of each operator assisted call in addition to per minute rates as specified in 9.1.4.

The following types of calls are available for operator assistance:

• Collect Calls - Operator assistance for collect calls will ask the caller to provide his/her name or other identification, then contact the party at the domestic telephone number specified by the caller, repeat the caller's identification and then ask if the called party will accept charges for the call. If the called party agrees to accept the charges, the call will be established and the associated charges for a collect call will be billed to the called party's residential telephone number billing account. Collect calls can be either person-to-person or station-to-station.

• Billed-to-Third Number - Operator assistance will establish the call requested by the caller and arrange for billing of associated charges to a residential domestic telephone number specified by the caller that is other than the calling telephone number or the called telephone number. Requests for third number billing are subject to operator verification that the party at the telephone number to be billed will accept charges for the call. Other efforts may be undertaken subsequently by Carrier, as necessary, to determine responsibility for payment of such calls.

• Person-to-Person - At the caller's request, operator assistance will attempt to place a call to a particular party at a domestic telephone number specified by the caller. The party specified by the caller may be a person, station, department, extension, or office. If successful, the Operator will establish the person-to-person call between the calling and called parties. If the identified party is not available and the caller requests, or agrees, to speak to a party other than the party initially specified, the call will be established and billed at the person-to-person call rates. (M)

Material appearing on this page previously appeared on Page 554.

Effective: June 20, 2002

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 564

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (M)

9.1 Operator Services - Payphone (Continued)

9.1.1 General (Continued)

• Operator Dialed Direct - Operator assistance is available to callers who want an Operator to place their call for them. Operator dialed direct calls do not include: collect calls, billed-to-third number calls, person-to-person calls or calls billing to a calling card or commercial credit card.

• Calling Card or Credit Card Calls - Operator assistance is available to callers who request that charges for a long distance call be charged to a valid calling card or credit card. In order to control fraud, Carrier may refuse to accept a card that it determines or suspects to be invalid.

• Real Time Rated - Operator assistance is available to provide the time (duration) and charges associated with an operator assisted call. Carrier's operator must establish the call for which time and charges are requested. The caller must provide the calling and called telephone numbers to the Operator and request the Operator provide the time and charges associated with such call upon completion of the call.

9.1.2 Terms and Conditions

A. To participate in this service, Customer must access operator assistance to have a call established by dialing the appropriate operator code (e.g., 0, 00, a dial around number + 0) or by dialing a Carrier designated access number. Caller may need to specifically request a Carrier operator or respond to appropriate prompts, depending on the operator access code or Carrier designated access number initially dialed. Customer may dial 0- to speak to an automated operator or a live operator. This service is offered where technically feasible.

B. The following types of calls are included in this service:

• Live operator assisted calls from a payphone, and

• Automated Operator Attendant assisted calls from a payphone. (M)

Material appearing on this page previously appeared on Page 555.

Effective: June 20, 2002

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 1st Revised Page 565 Cancels Original Page 565

SECTION 9 - MISCELLANEOUS SERVICES (Continued)

9.1 Operator Services - Payphone (Continued)

9.1.2 Terms and Conditions (Continued)

C. A surcharge, as specified in 9.1.4, will be assessed to all non-coin calls made from a payphone to compensate the payphone service provider, pursuant to FCC Ruling CC Docket 96-128. Payphone Compensation does not apply to calls using Telecommunications Relay Service, and calls originated by callers with qualified hearing or speech impairment who are certified by a physician as hearing or speech impaired.

D. Customer will incur a surcharge based on the type of call placed. In addition, a per- minute rate will apply.

9.1.3 Availability of Service

This service is available 24 hours a day, seven days a week, where facilities and systems capabilities permit.

9.1.4 Rates and Charges

A. These rates are only applicable to Carrier’s affiliate for all automated or live operator- assisted calls. Rates are available for calls originating within the coterminous United States, Alaska, Hawaii, Guam, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands and terminating to a foreign country. All rate periods apply.

Initial Minute Additional Minute Min. Max. Min. Max. 1. Per Minute $3.00 $31.00 $3.00 $31.00

2. Operator Assisted Service Charges Per Call

All Countries $9.99 Canada, Mexico 7.00

Payphone Compensation Surcharge .55 (I)

B. Operator Services for Independent Payphone Providers

These rates are applicable to all automated or live operator-assisted calls. Rates are available for calls originating within the coterminous United States, Alaska, Hawaii, Guam, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands and terminating to a foreign country. All rate periods apply. These rates apply only for Independent Payphone Providers other than Carrier’s affiliate.

Initial Minute Additional Minute Min. Max. Min. Max. 1. Per Minute $3.00 $40.00 $3.00 $40.00

2. Operator Assisted Service Charges Per Call

All Countries $9.99 Canada, Mexico 7.00

Payphone Compensation Surcharge .55 (I) Premise Imposed Fee (PIF) Min. $.00 Max.: $10.00

Effective: September 27, 2004

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 5th Revised Page 566 Cancels 4th Revised Page 566

SECTION 9 - MISCELLANEOUS SERVICES (Continued)

9.2 1-800 Use the VZ Service

THIS SERVICE IS HEREBY CANCELLED AND WITHDRAWN. (C)

(D)

(D)

9.3 Prepaid Calling Services

9.3.1 General

Prepaid Calling Services is provided to correctional facilities as an alternative calling method for inmates that allows family and friends to prepay for their calls, or allows inmates to pay for their calls by using funds deposited into the correctional facilities’ commissary which creates a debit arrangement. Inmates will be assigned a PIN to place calls.

9.3.2 Rates and Charges

Plan A Per Minute $2.30 Service Charge 3.50

Effective: March 31, 2012

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 567

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.2 Rates and Charges (Continued)

Plan B

Rates apply for calls originating within the coterminous United States, Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands (Flat Rate Per Minute - All Rate Periods - Toll Free Access).

Minimum Maximum Service Charge, per call $ .00 $4.00

Country Rate Per Minute Country Rate Per Minute Albania $ .6309 Belize $ .9619 Algeria .7641 Benin 1.0181 Andorra .5372 Bermuda .4965 Angola .6675 Bhutan .8869 Anguilla .7856 Bolivia .9924 Antarctica - Casey .9504 Bosnia .7221 Antarctica - Christmas Island .9000 Botswana .6474 Antigua .8138 Brazil .5681 Argentina .7388 Brazil - Rio de Janeiro .5100 Argentina - Buenos Aires .8325 Brazil - Sao Paulo .3675 Argentina - Cellular 1.5000 Brazil - Cellular .7482 Armenia .9075 British Virgin Islands .7013 Aruba .6797 Brunei .7528 Ascension Island 1.1700 Bulgaria .7078 Australia .3638 Bulgaria - Cellular .7079 Australia - Cellular .6075 Burkina Faso 1.0434 Austria .4106 Burundi 1.0200 Austria - Cellular .4107 Cambodia 1.4925 Azerbaijan .8438 Cameroon 1.1794 Bahamas .4641 Canada .5600 Bahrain 1.0247 Cape Verde Island .9497 Bangladesh 1.2450 Cayman Islands .6216 Bangladesh - Cellular 1.2450 Central African Republic 1.3294 Barbados .8231 Chad 1.5638 Belarus .8016 Chile .4809 Belgium .3671 Chile Audiotext, Santiago .4856 Belgium - Brussels .6000 Chile - Cellular .4809 Belgium - Cellular .5513 China .6825 (N)

Effective: August 27, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 568

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.2 Rates and Charges (Continued)

Plan B

Country Rate Per Minute Country Rate Per Minute China - Beijing $ .6403 Faroe Island $ .7631 China - Guangdong .6450 Falkland Islands .6332 China - Shanghai .6403 Fiji Islands 1.2860 China - Shenzhen .6450 Finland .4069 China - Cellular .8372 Finland - Cellular .4070 Cocos Islands .9000 France .3638 Columbia .7200 France - Nice .9000 Columbia - Cellular .7669 France - Cellular .4482 Columbia - Cali .4669 France - Paris .3563 Columbia - Medellin .5396 French Antilles .6825 Columbia - Bogota .4200 French Antilles/Martinique .7671 Congo 1.1321 French Guiana .7388 Cook Islands 1.5263 French Polynesia .8959 Costa Rica .5231 Gabon .9825 Costa Rica - Cellular .7763 Gambia .9544 Croatia .6638 Georgia .8888 Cuba 2.0000 Germany .3585 Cyprus .6638 Ghana .8513 Czech Republic .5691 Gibraltar .5513 Denmark .3994 Greece .6150 Denmark - Cellular .3995 Greece - Athens .4669 Diego Garcia 1.5000 Greece - Cellular .7065 Djibouti 1.4044 Greenland .6638 Dominica .9544 Grenada .8888 Dominican Republic .5325 Guadeloupe .8063 Ecuador .7571 Guatemala .6356 Egypt 1.0200 Guatemala - Cellular .6357 El Salvador .7528 Guinea .8344 El Salvador - Cellular .8045 Guinea - Bissau 1.2638 Equatorial Guinea 1.2638 Guyana 1.1888 Eritrea 1.5075 Guyana - Cellular 1.1738 Estonia .5981 Haiti .9263 Estonia - Cellular .5982 Honduras .9638 Ethiopia 1.6013 Hong Kong .3450 (N)

Effective: August 27, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 569

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.2 Rates and Charges (Continued)

Plan B

Country Rate Per Minute Country Rate Per Minute Hong Kong - Cellular $ .4107 Liechtenstein - Cellular $ .4062 Hungary .5691 Lithuania .6825 Iceland .4622 Luxembourg .4764 Iceland - Cellular .4772 Macau .6731 India 1.1044 Macau - Cellular .6732 India - Cellular 1.1045 Macedonia .7763 Indonesia .7200 Madagascar 2.1275 Indonesia - Jakarta .4950 Malawi .9009 Iran 1.2263 Malaysia .4856 Iraq 1.4138 Malaysia - Kuala Lumpur .4556 Ireland .3919 Malaysia - Cellular .4857 Ireland - Cellular .6450 Maldives 1.2444 Israel .4313 Mali 1.2731 Israel - Cellular .5604 Malta .5044 Italy .4294 Marshall Islands .7688 Italy - Cellular .6450 Mauritania .9638 Ivory Coast 1.4351 Mauritius 1.2544 Jamaica .9994 Mayotte Island/Comoros .8098 Japan .3919 Mexico .5000 Japan - Nagoya, Osaka, Tokyo .3544 Micronesia 1.1966 Japan - Cellular .5472 Moldova .8522 Jordan 1.1325 Monaco .4294 Kazakhstan .9150 Monaco - Cellular .4295 Kenya 1.0763 Mongolia 1.4138 Kiribati 1.4044 Montserrat 1.0856 Kuwait 1.2075 Morocco .8606 Kyrgyzstan .9150 Morocco - Cellular .8607 Laos 1.2741 Mozambique .7200 Latvia .7125 Myanmar 1.4093 Lebanon .9638 Namibia .6784 Lesotho .8241 Nauru 1.3106 Liberia .8869 Nepal 1.3013 Libya .7206 Netherlands .3684 Liechtenstein .4061 Netherlands - Cellular .4388 (N)

Effective: August 27, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 570

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.2 Rates and Charges (Continued)

Plan B

Country Rate Per Minute Country Rate Per Minute Netherlands-Antilles $ .7313 Russia - Moscow $ .4232 New Caledonia 1.0950 Russia - Petersburg .4913 New Zealand .3844 Rwanda 1.4063 New Zealand - Cellular .4809 Saipan .9000 Nicaragua .8888 San Marino .5700 Niger 1.1419 Sao Tome & Principle 1.6622 Nigeria 1.2169 Saudi Arabia 1.2731 Niue Islands 2.5000 Saudi Arabia - Cellular 1.2732 Norfolk Island .9504 Senegal Republic 1.3013 Norfolk Island - Cellular .8847 Seychelles Island 1.3200 North Korea 3.0929 Sierra Leone 1.3294 Norway .3919 Singapore .4669 Norway - Cellular .4772 Singapore - Cellular .4670 Oman 1.0950 Slovakia .6638 Pakistan 1.2075 Slovenia .5700 Palau Republic .7431 Solomon Islands 1.1319 Panama .9638 Somalia 1.2199 Panama - Panama City 1.0463 South Africa .7669 Panama - Cellular .9075 South Africa - Johannesburg .6169 Papua New Guinea .7500 South Africa - Cellular .7670 Paraguay .9619 South Korea .5700 Paraguay - Cellular .9620 South Korea - Seoul .4433 Peru .8513 Spain .4481 Peru - Lima .6403 Spain - Madrid .4575 Philippines .6309 Spain - Cellular .6177 Poland .5981 Sri Lanka 1.1419 Poland - Warsaw .5513 St. Helena 1.1606 Poland - Cellular .5982 St. Pierre/Miguelon .4763 Portugal .5700 St. Kitts/Nevis .8415 Portugal - Lisbon .5513 St. Lucia .9403 Qatar .7385 St. Vincent 1.1113 Reunion Island .8582 Sudan .8231 Romania .8063 Suriname 1.0950 Russia .6906 Swaziland .6131 (N)

Effective: August 27, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 571

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.2 Rates and Charges (Continued)

Plan B

Country Rate Per Minute Country Rate Per Minute Sweden $ .3566 Venezuela $ .7125 Sweden - Cellular .3567 Venezuela - Caracas .4856 Switzerland .3891 Venezuela - Cellular .7482 Switzerland - Cellular .5445 Vietnam 1.4888 Syria 1.1231 Wallis & Futuna Island 1.2500 Taiwan .4284 Western Samoa 1.0013 Taiwan - Taipei .3872 Yemen 1.3575 Taiwan - Cellular .4950 Yemen - South 1.5099 Tajikistan .8625 Yugoslavia .7650 Tanzania .9056 Zaire 1.0181 Thailand .7481 Zaire - Cellular 1.0182 Thailand - Cellular .7482 Zambia 1.0356 Togo 1.3076 Zimbabwe .7669 Tonga Islands 1.3588 Trinidad .9075 Tunisia .8194 Turkey .6424 Turkey - Cellular .6425 Turkmenistan .9150 Turk & Caicos Island .7856 Tuvalu Island 1.4091 Uganda .7763 Ukraine .7247 Ukraine - Kiev .8091 United Arab EM. .7669 United Kingdom .3371 United Kingdom - Cellular .7814 Uruguay .9591 Uruguay - Montevideo 1.0181 Uzbekistan .9150 Vanuatu Republic 5.0000 Vatican City .4950 (N)

Effective: August 27, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 572

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.2 Rates and Charges (Continued)

Plan C

Rates apply for calls originating within the coterminous United States, Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands (Flat Rate Per Minute - All Rate Periods - Toll Free Access).

Country Rate Per Minute Country Rate Per Minute Albania $2.00 Brunei $1.25 Algeria 2.00 Bulgaria 1.25 Andorra 1.25 Burkina Faso 2.50 Angola 2.00 Burundi 2.00 Anguilla 2.00 Cambodia 2.50 Antarctica 2.50 Cameroon 2.50 Antigua 2.50 Canada 1.25 Argentina 1.25 Cape Verde Island 2.50 Armenia 2.00 Cayman Islands 2.00 Aruba 2.00 Central African Republic 2.00 Australia 1.25 Chad 2.50 Austria 1.25 Chile 1.25 Azerbaijan 2.00 China 1.25 Bahamas 1.25 Christmas & Cocos Islands 2.50 Bahrain 2.00 Columbia 1.25 Bangladesh 2.50 Comoros 2.50 Barbados 2.00 Congo, Republic of 2.00 Belarus 2.00 Costa Rica 1.25 Belgium 1.25 Croatia 1.25 Belize 2.00 Cyprus 1.25 Benin 2.00 Czech Republic 1.25 Bermuda 1.25 Denmark 1.25 Bhutan 2.00 Djibouti 2.50 Bolivia 2.00 Dominica 2.50 Bosnia & Herzegovina 2.00 Dominican Republic 1.25 Botswana 1.25 Ecuador 2.00 Brazil 1.25 Egypt 2.00 British Virgin Islands 2.00 (N)

Effective: October 20, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 573

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.3 Rates and Charges (Continued)

Plan C

Country Rate Per Minute Country Rate Per Minute El Salvador $1.25 Israel $1.25 Equatorial Guinea 2.50 Italy 1.25 Estonia 1.25 Ivory Coast 2.00 Ethiopia 2.50 Jamaica 2.50 Faroe Island 2.00 Japan 1.25 Fiji Islands 2.50 Jordan 2.00 Finland 1.25 Kazakhstan 2.00 France 1.25 Kenya 2.00 French Antilles/Martinique 2.00 Korea, South 1.25 French Guiana 2.00 Kuwait 1.25 French Polynesia 2.50 Kyrgyzstan 2.00 Gabon Republic 2.00 Laos 2.50 Gambia 2.00 Latvia 2.00 Georgia 1.25 Lebanon 2.50 Germany 1.25 Lesotho 1.25 Ghana 2.00 Liberia 2.00 Gibraltar 1.25 Libya 2.00 Greece 1.25 Liechtenstein 1.25 Greenland 2.50 Lithuania 2.00 Grenada 2.50 Luxembourg 1.25 Guadeloupe 2.00 Macau 2.00 Guatemala 2.00 Macedonia 2.00 Guinea 2.00 Madagascar 2.50 Guyana 2.50 Malawi 1.25 Haiti 2.50 Malaysia 1.25 Honduras 2.50 Maldives 2.50 Hong Kong 1.25 Mali Republic 2.50 Hungary 1.25 Malta 2.00 Iceland 1.25 Marshall Islands 2.50 India 2.50 Mauritania 2.50 Indonesia 1.25 Mauritius 2.50 Iran 2.00 Mayotte Island 2.50 Iraq 2.50 Mexico 1.25 Ireland 1.25 Moldova 2.00 (N)

Effective: October 20, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 574

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.3 Rates and Charges (Continued)

Plan C

Country Rate Per Minute Country Rate Per Minute Monaco $1.25 Senegal Republic $2.50 Mongolia 2.50 Seychelles Island 2.50 Montserrat 2.50 Sierra Leone 2.50 Morocco 2.50 Singapore 1.25 Mozambique 2.50 Slovak Republic 1.25 Myanmar (Formerly Burma) 2.50 Slovenia 1.25 Namibia 2.00 South Africa 1.25 Nepal 2.50 Spain 1.25 Netherlands 1.25 Sri Lanka 2.50 Netherlands Antilles 1.25 St. Helena 2.50 New Caledonia 2.50 St. Kitts/Nevis 2.50 New Zealand 1.25 St. Lucia 2.50 Nicaragua 2.00 St. Pierre/Miquelon 2.00 Niger Republic 2.50 St. Vincent/Grenadines 2.50 Nigeria 2.50 Sudan 2.50 Norfolk Island 2.50 Suriname 2.50 Norway 1.25 Swaziland 1.25 Oman 2.50 Sweden 1.25 Pakistan 2.50 Switzerland 2.00 Palau, Republic of 2.50 Syrian Arab Republic 2.50 Panama 2.50 Taiwan 1.25 Papua New Guinea 2.00 Tajikistan 2.50 Paraguay 2.00 Tanzania 2.50 Peru 1.25 Thailand 2.00 Philippines 2.00 Togo 2.50 Poland 1.25 Tokelau 2.50 Portugal 1.25 Tonga Islands 2.50 Qatar 2.50 Trinidad & Tobago 2.00 Reunion Island 2.00 Tunisia 2.50 Romania 2.00 Turkey 2.00 Russia 1.25 Turkmenistan 2.00 Rwanda 2.00 Turks & Caicos Island 2.00 San Marino 1.25 Uganda 2.00 Saudi Arabia 2.00 Ukraine 2.00 (N)

Effective: October 20, 2003

VERIZON SELECT SERVICES INC. Federal Rate Schedule 2 Original Page 575

SECTION 9 - MISCELLANEOUS SERVICES (Continued) (N)

9.3 Prepaid Calling Services (Continued)

9.3.3 Rates and Charges (Continued)

Plan C

Country Rate Per Minute United Arab Emirates $2.50 United Kingdom 1.25 Uruguay 2.00 Uzbekistan 2.00 Venezuela 2.00 Vietnam 2.50 Western Samoa 2.50 Yemen Arab Republic 2.50 Yugoslavia (incl. Serbia) 2.00 Zaire, Republic of 2.50 Zambia 1.25 Zimbabwe 1.25 (N)

Effective: October 20, 2003