MSSP010D09 9290B979 © Copyright 2009 Mitsubishi Motors North America, Inc. 00_09_warranty_MMNA.fm Page 1 Monday, October 8, 2007 4:09 PM 00_09_warranty_MMNA.fm Page 2 Monday, October 8, 2007 4:09 PM IMPORTANT This manual contains warranties for two markets: (a) The United States (territory covered by MMNA) and (b) U.S. territories and possessions except Puerto Rico and the U.S. Virgin lslands. Please read the warranty that applies to your location. (a) For the United States (territory covered by MMNA): Limited warranty → Refer to pages 2 to 28. (b) For U.S. territories and possessions except Puerto Rico and the U.S. Virgin lslands: Limited warranty → Refer to pages 29 to 34. The maintenance schedule applies to both markets. Good maintenance is necessary to protect your investment and ensure proper performance. For information on correct maintenance, refer to pages 35 to 62. 01_09_warranty_MMNA.fm Page 1 Monday, October 8, 2007 4:09 PM TABLE OF CONTENTS For the United States (MMNA) For U.S. territories and posses- Limited Warranty sions Limited Warranty (Except Introduction .............................................. 2 Puerto Rico and U.S.Virgin Islands) Customer Satisfaction............................. 2 Mitsubishi New Vehicle Warranty .........29 Warranty at a Glance .............................. 4 Anti-Corrosion Perforation New Vehicle Limited Warranty ............... 7 Limited Warranty ...............................32 10/100 Powertrain Limited Warranty .... 10 Emission Control System ......................33 Roadside Assistance and Towing ....... 12 Defect Warranty Anti-Corrosion Perforation Performance Warranty Limited Warranty.................................... 12 Federal Emission Warranty................... 15 Maintenance Defect Warranty Service precautions ...............................35 Performance Warranty Selecting the proper “California” Emission Warranty* .......... 19 maintenance schedule ...........................35 Defect Warranty Emission control system Performance Warranty maintenance............................................36 Notice to Consumers and Service station checks...........................36 Customer Satisfaction........................... 26 Regular maintenance schedule.............37 Severe maintenance schedule ..............47 * Vehicles equipped with a California Certified Emission Control System and registered in the states of California, Massachusetts, Vermont, Maine, Connecticut, Rhode Island, Pennsylvania, New York*1, New Jersey*2, Oregon and Washington are also entitled to the California Emission Warranty. *1: 2009 Mitsubishi Galant 2.4 L PZEV model and Lancer 2.0 L PZEV model only. *2: · 2009 Mitsubishi Galant 2.4 L PZEV model, Lancer 2.0 L PZEV model and, · Other than the above model, 2009 all Mitsubishi vehicles registered in New Jersey on and after January 1st, 2009. 01_09_warranty_MMNA.fm Page 2 Monday, October 8, 2007 4:09 PM INTRODUCTION INTRODUCTION IMPORTANT: You must use the National Center for Dispute Settlement Mitsubishi Motors North America, Inc. (MMNA) wants to (NCDS) prior to seeking remedies through a court action pursu- thank you for purchasing one of our quality products. We ant to the Magnuson-Moss Warranty Act (“the Act”). However, if are committed to assuring your satisfaction with your new you choose to seek remedies that are not created by the Act, 2009 Mitsubishi passenger car or sport utility vehicle. you are not required to use NCDS, although that option is still MMNA also wants you to be completely satisfied and available to you. You must also use NCDS if you are seeking invites you to visit a Mitsubishi Dealership for all your ser- remedies under the “Lemon Laws” of your state if your state vice needs, both during and after the warranty period. statute requires you to do so. Please consult the Customer Sat- isfaction section of this manual and the Dispute Resolution Pro- CUSTOMER SATISFACTION cess brochure for more information about the NCDS program. IF YOU HAVE ANY QUESTIONS MMNA and its Authorized Mitsubishi Motors Dealers are vitally WARRANTY START DATE interested in your satisfaction with our products and service. This warranty starts on the date of original retail delivery or In the event a warranty or any other matter is not handled original use, whichever occurs first. All references to mile- to your satisfaction, please discuss the matter with your age limitations are for actual odometer miles. Mitsubishi Motors Dealership Management. OBTAINING WARRANTY SERVICE MMNA is also available to assist you with all your automotive To obtain warranty service, you must return your Vehicle to needs. If you have questions or concerns your dealership can- any Authorized Mitsubishi Motors Dealer or Authorized not answer, please call MMNA’s Customer Relations Depart- Service Center where such service will be performed with- ment toll-free number 1-888-648-7820. out charge for parts and/or labor. If a problem persists, we encourage you to use Mitsubishi’s infor- mal third party Dispute Resolution Process described in the brochure that can be found in your glove box of your new vehicle. An application describing your concern should be submitted to: National Center for Dispute Settlement Dispute Resolution Process P. O. Box 485 Mt. Clemens, MI 48046 1-866-WE-RESOLVE (1-866-937-3765) 2 01_09_warranty_MMNA.fm Page 3 Monday, October 8, 2007 4:09 PM INTRODUCTION OBTAINING WARRANTY SERVICE IN COUNTRIES terms of this warranty and may be brought to Mitsubishi OTHER THAN THE UNITED STATES dealers in Canada or Puerto Rico for warranty covered 1. In U.S. Territories and Possessions: repairs. • When a Vehicle purchased in the United States is regis- tered in U.S. territories and possessions, the Mitsubishi Should an Authorized Mitsubishi Motors Dealer charge for warranty in that territory and possessions will apply. warranty repairs, you should obtain a detailed receipt cov- • In the event you are temporarily traveling in U. S. terri- ering the work performed and, upon returning to the U.S., tories and possessions (e.g. vacation), the warranty contact an Authorized Mitsubishi Motors Dealer for reim- issued with this vehicle will apply and warranty service bursement consideration. will be provided by an Authorized Mitsubishi Motors Dealer in U.S. territories and possessions. IMPORTANT: Vehicles registered and operating outside of the United 2. In Canada or Puerto Rico: States are not covered under the term of this limited Vehicles registered in the United States, but temporarily warranty. traveling in Canada or Puerto Rico are covered by the 3 01_09_warranty_MMNA.fm Page 4 Monday, October 8, 2007 4:09 PM WARRANTY AT A GLANCE NEW VEHICLE LIMITED WARRANTY 12 months/ 3 years/ 5 years/ 7 years/ 10 years/ Coverage 12,000 miles 36,000 miles 60,000 miles 100,000 miles 100,000 miles New Vehicle Limited Coverage 10/100 Powertrain Coverage* * Adjustments Anti-corrosion Restraint System** Unlimited** mileage IIIII Powertrain components are covered for this time and mileage period under the New Vehicle Limited Warranty. NOTE: 1) 10/100 Powertrain Coverage* Applies only to the original owners of new, retailed vehicles. Subsequent owners receive 5-year/60,000-mile coverage under the New Vehicle Limited Warranty. 2) Restraint System** For vehicles sold and registered in the state of Kansas, the seat belt and related components are covered for 10 years, regardless of mileage. The warranty information in this booklet and the above coverage chart do not apply to the Mitsubishi Lancer Evolution or Mitsubishi Raider truck. Please consult the individual warranty booklet for those vehicles for applicable coverage terms. 4 01_09_warranty_MMNA.fm Page 5 Monday, October 8, 2007 4:09 PM WARRANTY AT A GLANCE EMISSION CONTROL SYSTEM WARRANTY Coverage 2 years/ 3 years/ 3 years/ 5 years/ 7 years/ 8 years/ 15 years/ 24,000 miles 36,000 miles 50,000 miles 60,000 miles 70,000 miles 80,000 miles 150,000 miles Defect warranty • Emission-related parts • Engine Control Module, Transmission Control Module, Catalytic Converter(s) Federal and Onboard Emission Diagnostic (For 50 states Device (OBD) and District of Colombia) Performance warranty • Emission-related parts • Engine Control Module, Transmission Con- trol Module, Catalytic Converter(s) and On- board Emission Diagnostic Device Defect warranty • Emission-related parts • Long-term (1) • Long-term (2) • Galant 2.4 L PZEV model and Lancer 2.0 L PZEV model California* Performance warranty • Emission-related parts • Long-term (1) • Long-term (2) • Galant 2.4 L PZEV model and Lancer 2.0 L PZEV model *: Applies to the vehicles, equipped with a California Certified Emission Control System and registered in the states of Cali- fornia, Massachusetts, Vermont, Maine, Connecticut, Rhode Island, Pennsylvania, New York, New Jersey, Oregon and Washington. The applicable California Emission Warranty Coverage varies according to some states. See the “CALIFORNIA EMIS- SION WARRANTY” section of this booklet for details. 5 01_09_warranty_MMNA.fm Page 6 Monday, October 8, 2007 4:09 PM WARRANTY AT A GLANCE NOTE: MMNA is offering some Partial Zero Emission Vehicles (PZEVs) that meet the California’s stringent anti-smog standards and receive a special warranty coverage in the states prescribed in this warranty and maintenance manual. These PZEVs can be identified by the following test group names indicated in the Vehicle Emission Control Information Label affixed on the under side of engine hood. (See your Owner’s Manual section 9) Model & Engine Test Group Name Model