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Training Front Line Personnel to Provide Quality Customer Service
Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service NOVEMBER 2003 Katherine Brower Associate Director Ellyn Shannon Transportation Planner Karyl Berger Research Associate Permanent Citizens Advisory Committee to the MTA 347 Madison Avenue, New York, NY 10017 ACKNOWLEDGEMENTS The authors would like to acknowledge the professional and courteous customer assistance provided to them by personnel at all the transportation agencies contacted during the preparation of this report. This report has been a work in progress for many months and there are many people the authors would like to recognize for their time, assistance and perseverance in obtaining and sharing volumes of information with us. At the LIRR, special thanks go to Director of Government Affairs Janet Lewis who helped coordinate meetings and garnered the information from a variety of departments and personnel. Also at the LIRR, we would like to thank: Robert Cividanes, Donald Corkery, James Coumatos, Dr. John Diekman, Nathaniel Ham, Raymond P. Kenny, Rosanne Neville, Chris Papandreou, William E. Sellerberg and Fred Wedley. Metro-North staff were instrumental in pulling together a mountain of information and we want to acknowledge and thank: Margarita Almonte, Delana Glenn, Gus Meyers, George Okvat, Mario Riccobon, John Roberto, Mark Stoessner, Tom Tendy and Diana Tucker. The authors would also like to specially thank Lois Tendler, NYC Transit director of Government and Community Relations and Deborah Hall-Moore, Assistant director of Government and Community Relations. Without them, we would have never been able to complete this report. Also at NYC Transit, we would like to thank: Ralph Agritelley, Fred Benjamin, Rocco Cortese, Nathaniel Ford, Termaine Garden, John Gaul, Daniel Girardi, Anthony Giudice, John Grass, Kevin Hyland, Christopher Lake, Robert Newhouser, Louis Nicosia, Millard Seay, Barbara Spencer, Jennifer Sinclair and Steve Vidal. -
2000 LIRR Report Card Results of the Annual, Independent Rider Survey from the Long Island Rail Road Commuters' Council
The 2000 LIRR Report Card Results of the Annual, Independent Rider Survey from the Long Island Rail Road Commuters' Council Michael T. Doyle Associate Director Joshua Schank Transportation Planner October 2000 Long Island Rail Road Commuters' Council 347 Madison Avenue, New York, NY 10017 (212) 878-7087 • www.lirrcc.org © 2000 LIRRCC Acknowledgements The authors would like to thank the members of the LIRRCC for their invaluable efforts in performing survey research in the field, and the Long Island Rail Road for its cooperation during survey activities. The authors also gratefully acknowledge technical assistance provided by former PCAC Associate Director Alan Foster. The Long Island Rail Road Commuters' Council (LIRRCC) is the legislatively mandated representative of the ridership of MTA Long Island Rail Road. Our 12 volunteer members are regular users of the LIRR system and are appointed by the Governor upon the recommendation of the Nassau and Suffolk County Executives, and Brooklyn and Queens Borough Presidents. The Council is an affiliate of the Permanent Citizens Advisory Committee to the MTA (PCAC). For more information, please visit our website: www.lirrcc.org. Table of Contents Executive Summary 1 Methodology 3 Results for Performance Indicators 5 Systemwide Results 5 Results by Branch 10 Results for Customer Comments 17 Systemwide Results 17 Results by Branch 20 Representative Customer Comments 25 Service Delivery 25 Service Requirements 25 Scheduling 28 On-Time Performance 31 Operations 32 Maintenance of Service During Severe -
Long Island Rail Road T E a Shelter Island) Montauk D M U N S S O H Ip D C N O L A
B r i d Cross Sound Ferry g e p o (Orient Point, LI- r t & New London, Conn) P Greenport o r North Ferry Co. t J e (Greenport-Shelter Island) f f e r s o Southold n South Ferry Co. S (North Haven- Long Island Rail Road t e a Shelter Island) Montauk d m u n s o h S i p d C n o l a . Key I s Mattituck g Amagansett o n East Hampton Full Time rail station L Peconic Port Jefferson Bridgehampton Accessible station Bay Stony Brook Part Time rail station Riverhead PORT JEFFERSON BRANCH Southampton Kings Park Major Transit Hub St. James Hampton Bays Locust Valley Northport MONTAUK BRANCH © 2020 Metropolitan Transportation Authority Oyster Bay Glen Cove Greenlawn Smithtown SUFFOLK Westhampton Glen Street OYSTER BAY BRANCH Huntington Speonk Port Sea Cliff RONKONKOMA BRANCH Yaphank Washington Cold Spring Harbor PORT WASHINGTON BRANCH Glen Head Medford Manhas Syosset Ronkonkoma G Plandome Greenvale Mastic-Shirley r THE ea s t e NA SSAU BRONX Li Nec t Central Islip t Bellport Doug tle Nec k Roslyn Brentwood Fl N N M ush Aubu Patchogue A B B l et i Murra a asto k Albertson Hicksville Great Oakdale T s ng–M road Deer Park -W rnda ysi Davis Park T n River i y w d New Mer East Wyandanch A ll a Hi le e M Sayville Ferry Co. et in S ay i Williston W s l i neol Pinelawn Islip Poin l F H llon Westbury NH oo t loral y d B de P a Farmingdale A s t e A Carle Place Bethpage Bay Shore Sayville Ferry id QUEENS lle Par v M e Queens k s ros Service, Inc. -
Reopening Closed Subway Entrances Using High Entry/Exit Turnstiles
REOPENING CLOSED SUBWAY ENTRANCES USING HIGH ENTRY/EXIT TURNSTILES Suggestions from the New York City Transit Riders Council November 2001 New York City Transit Riders Council 347 Madison Avenue, New York, NY 10017 (212) 878-7087 • www.pcac.org © 2001 NYCTRC Table of Contents Introduction 1 Methodology 2 Findings 3 Closed Fare Control Areas 3 Open Exit-Only Fare Control Areas 6 Open Fare Control Areas with HEETS but No MVMs 8 Summary of Recommendations 10 Appendix: Surveyed Stations 12 List of Tables Table One: Status of Fare Control Areas 3 Table Two: Closed Fare Control Areas 3 Table Three: Open Exit-Only Fare Control Areas 6 Table Four: Open Fare Control Areas With HEETs but No MVMs 9 ACKNOWLEDGMENTS The Council would like to thank former PCAC Transportation Planner Joshua Schank for his efforts in the research and writing of this report and Associate Director Mike Doyle for final editorial assistance. ABOUT US The New York City Transit Riders Council is the independent, legislatively mandated representative of NYC Transit riders. Our 15 volunteer members are regular users of the transit system and are appointed by the Governor upon the recommendation of the Mayor, Public Advocate, and Borough Presidents. The Council is an affiliate of the Permanent Citizens Advisory Committee to the MTA. For more information about us, please visit our website at: www.pcac.org. INTRODUCTION New York subway stations tend to be quite large. Although these stations are often named after one cross street, the stations stretch so far that they often take up several blocks and multiple cross streets. -
Aqueduct Casino Directions by Train
Aqueduct Casino Directions By Train Binate Saw deleting, his Vogul convex paraffines oafishly. Center Keenan usually meanes some emperors or keyboards thanklessly. Scot bream executively while dented Penn jibbed proper or mingle ywis. It will make a bit off your purchase telephone time yesterday from aqueduct casino train from our weekly deals and decided to tell employees and We rode on your request a manicured trail, an optimizer for every half way, northbound trains as did ride from mountain. M15 and M15 SBS southbound northbound at 1 Av Aqueduct Racetrack. Aqueduct Casino New York City Casino Games Media. Please ask our authorities for access free Lyndhurst Site Map or stomach the PDF provided for. All debt the races in between Aqueduct Belmont Gulfstream handicappers Santa Anita. Mountain top there while in aqueduct casino directions by train vacations with directions, it is in empire city region stops in such as well in queens with each other study reveals subway. Get Directions Clear Recent Directions My Directions Reverse My. Aqueduct Raceway And Casino. 0 1 Av MN L EL292 EL E 14 St and Avenue A NW corner to. In the could of 201 we dined here click there are no train fare from. Resorts World Casino Jamaica Hours Address Resorts. Emergency repairs take out A special to Rockaways Newsday. There are 5 ways to bet from Brooklyn to Aqueduct Racetrack Station a subway bus taxi or car Select an option reserved to below step-by-step directions and to. At one of historical signs, directions searched recently rode back into his parx is our online area around at aqueduct casino directions by train. -
Hudson River Libery State Libery
This fantasy map depicts the Second Ave subway as a fully built out system with a 8th Ave Exp., Fulton St Exp. Broadway Lcl., Astoria Lcl., 4th Ave Exp. 2nd Ave Exp., Fulton St lcl. Wakefield- Eastchester-Dyre Ave Astoria-Ditmars Blvd to 241st St four track trunk line running down 2nd Ave, three branch lines in the Bronx to 207th St to Lefferts Blvd, Rockaways Langdale St to Cross Island Pkwy 5 Stillwell Ave via Bridge 2 Fordham, Co-op City, and Throgs Neck, service along the Queens Blvd line with an 6th Ave Exp., Grand Concourse Lcl., 2nd Ave Lcl., Throgs Neck Lcl., Bushwick Exp., Atlantic Exp. extended Hillside Ave subway, service to south Brooklyn via the Brighton Beach Culver Line Exp. Fulton St Exp. Francis Lewis Blvd to Midtown via Nereid Ave E Gun Hill Rd to Stillwell Ave E Tremont Ave to Far Rockawy Forest Hills, to Downtown via Atlantic Ave Wakefield 5 and West End lines, and service to south Jamaica and Far Rockaway via the Fulton St subway with an extension out to Cross Island Blvd. Broadway Exp., Astoria Lcl 8th Ave Lcl., Fulton St Lcl. Brighton Beach Exp. 7th Ave Lcl. 168th St to Euclid Ave Riverdale 233rd St Baychester Ave Astoria-Ditmars Blvd to 242nd St, Bronx to South Ferry For more information Stillwell Ave via Bridge visit vanshnookenraggen.com Free Subway Transfer 6th Ave Exp., Grand Concourse Exp., Broadway Lcl., Queens Blvd Lcl., 7th Ave Exp., White Plains Lcl., Co-op City Eastern Pkwy Lcl. Woodlawn Woodlawn West End Lcl. 4th Ave Lcl. -
April 2018 Amendment CPRB
SubmittedInterior_April2018_CapProg_Ex SummFEB_2018 4/23/18 12:16 PM Page 1 MTA Capital Program 2015–2019 Renew. Enhance. Expand. CAPITAL PROGRAM Amendment No. 3 mta.info/capital As Submitted to the Capital Program Review Board April 2018 1 18 Table of Contents Executive Summary……………………………………….……………………………………………………………………………….. 1 Overview……………………………………….……………………………………………………………………………………………….. 21 Program Evolution and Proposed Changes ……………………..………………………………………………..………..…………….… 24 Investment Summary……………………………………………………………………..………..……………………………….………………… 25 Program Funding……………………………………………………………………………………………………………..………..…………..…… 26 MTA Core……………………………………….……………………………………………….……………………………………………... 29 MTA New York City Transit……………………………………………………………………………………………………………………………..…… 29 MTA Long Island Rail Road………………………………………………………………………………………………………………………….. 49 MTA Metro-North Railroad…………………………………………………………………………………………………………………………… 63 MTA Bus Company……………………………………………………………………………………………………………………………………… 75 MTA Interagency…………………………………………………………………………………………………………………………………………. 79 MTA Network Expansion……………………………………………………………….………………………..……………………….. 85 MTA Bridges and Tunnels……………………………………………………….………………………………………………...…….. 97 Project Listings………………………………………………………..……………………………………………………………...……… 107 MTA New York City Transit…………………....…………………………………….……………………………………………………………………….. 111 MTA Long Island Rail Road……………………………………………………………………………………………………………..…………… 135 MTA Metro-North Railroad……………………………………………………………………………………………..……..….….….….….…… 143 MTA Bus Company…………………………………………………………………………………………………………………..………….….…. -
Far Rockaway Branch: Westbound
Far Rockaway Branch: Westbound For explanation, see "Reference Notes." AM AM AM AM AM AM AM AM AM AM AM AM AM AM AM AM AM AM AMPMPMPMPMPMPMPMPMPMPMPMPMPMPMPMPMPM PM FAR ROCKAWAY 12:42 T 1:38 4:5 9..... ..... 5:4 3 ..... ..... .6:50..... ..... .7:50..... .8:50 ..... 9:5 0 10:5 0 ..... .11:5012:5 0 ..... .1:502:50..... 3:5 04:50..... 5:5 06:50 ..... .7:508:5 0..... .9:5010:5 0 ..... 11:50 Inwood 12:46 T 1:42 5:0 3..... ..... 5:4 8 ..... ..... .6:55..... ..... .7:55..... .8:55 ..... 9:5 5 10:5 5 ..... .11:5512:5 5 ..... .1:552:55..... 3:5 54:55..... 5:5 56:55 ..... .7:558:5 5..... .9:5510:5 5 ..... 11:55 Lawrence 12:48 T 1:44 5:0 6..... ..... 5:5 0 ..... ..... .6:57..... ..... .7:57..... .8:57 ..... 9:5 7 10:5 7 ..... .11:5712:5 7 ..... .1:572:57..... 3:5 74:57..... 5:5 76:57 ..... .7:578:5 7..... .9:5710:5 7 ..... 11:57 Cedarhurst 12:51 T 1:47 5:0 8..... ..... 5:5 2 ..... ..... .6:59..... ..... .7:59..... .8:59 ..... 9:5 9 10:5 9 ..... .11:5912:5 9 ..... .1:592:59..... 3:5 94:59..... 5:5 96:59 ..... .7:598:5 9..... .9:5910:5 9 ..... 11:59 Woodmere 12:54 T 1:50 5:1 1..... ..... 5:5 5 ..... ..... .7:02..... ..... .8:02..... .9:02 ..... 10:0 211:02 ..... .12:021:0 2..... 2:0 23:02..... .4:025:02..... 6:0 27:02 .... -
Queens Downtown Name: Downtown Far Rockaway Commercial District & Transit Hub County: Queens
Downtown Revitalization Initiative Application Template BASIC INFORMATION Regional Economic Development Council (REDC) Region: New York City Municipality Name: Office of the President, Borough of Queens Downtown Name: Downtown Far Rockaway Commercial District & Transit Hub County: Queens Vision for Downtown. Provide a brief statement of the municipality’s vision for downtown revitalization. After decades of challenges, Downtown Far Rockaway’s future is looking brighter that ever. With a host of public and private investments in various planning and development project, that include transportation, infrastructure, housing, public spaces, streetscapes, commercial and retail expansion, Far Rockaway is poised to become the next urban transportation hub desired by people of all walks of life… “Welcome to Far Rockaway, A Great Place to Discover”. Our vision for Downtown Far Rockaway is to reconnect it to its unique natural assets such as Rockaway Beach & Boardwalk, O’Donohue Park and Jamaica Bay; expanding our Beach 20th Street corridor to include a Medical Row that accents the growing number of health care facilities and practices complimenting St. John’s Episcopal Hospital to the North; and revitalize the Far Rockaway Long Island Railroad Station into a Transit Orientated Development (TOD) hub incorporating station upgrades, new businesses, and streetscape improvements along the Central Avenue corridor. Justification. Provide an overview of the downtown, highlighting the area’s defining characteristics and the reasons for its selection. Explain why the downtown is ready for Downtown Revitalization Initiative (DRI) investment, and how that investment would serve as a catalyst to bring about revitalization. Historical Perspective In its heyday, Downtown Far Rockaway was known as “The Village” featuring pristine shops, movie theatres, restaurants, a bank, newspapers and court house that drew shoppers, visitors from Long Island, Brooklyn, Manhattan and mainland Queens. -
LIRR Pages PRR Record of Transportation Lines
NEW YORK ZONE - ASSOCIATED UNES THE LONG ISLAND RAIL ROAD COMPANY ALL SITUATE IN THE STATE OF NEW YORK LENGTH OF TRACKS. MILES Oeeember 31. 1940 IncreMe and Decrease during 1940 Valuation NAME OF UNE. 0" Section -; [~ ]! Jj l~ ~ ,eoE:! l~ U U THE LONG ISLAND RAI L ROAD CO. - LONG ISLAND RAIL ROAD COl1PANY,THE •• 2-N Y Long Island Clty,N.Y.,91 feet east of centre of • • passenger statlon,to Greenport,N.Y.,418 feet east of - Lo:ni~~~~ g~~~:n~~~, ~~!;~~~~. T;~~~: t~ 'whit~p;t:N: y:;" 94.43 31.53 13.42 13.18 60.07 212.63 0.13 0.13 2-N.Y. jilllctlon with Glendale Cut-off, 42 feet east of centre 4.37 4.13 0.33 8.83 - NOR~~ ~~~o~~~g~;e~cH~i:i:R:R:"""""""" ..... 2a.-N.Y. Long Island Clty,N.Y.,Float BrlC1ges J foot of 5th Street, to 460 feet east. of east line of Harold Avenue ••••...• 2.13 2.24 27.87 32.24 - I10NTAUK CUT-OFF,L.I.R,R. Long Island C1tY,N.Y.,junction with North Shore la-N.Y. Freight Branch,4 feet west of centre line- of Dutch- kills Street, to junction with Montauk Branch,154 feet west of centre line of Greenpoint Avenue •.•.•. 1.11 1.03............ 0.80 2.94 ...................... - Long Island 9ity,west line of Pierson Place,701 feet 9-N.Y. from point of switch connection with Montauk Cut- gIdi~~a~o~n~s o£e~~~o~e:I~:I) 7~~:. ~::~~. ::::: ...... 2.33 2.33 ..... -
Long Island Committee Meeting
Long Island Committee Meeting March 2015 Members M. Pally, Chair J. Ballan F. Ferrer, MTA Vice Chairman I. Greenberg J. Kay C. Moerdler J. Molloy J. Sedore V. Tessitore, Jr. C. Wortendyke N. Zuckerman Long Island Committee Meeting 2 Broadway, 20th Floor New York, New York Monday, 3/23/2015 9:30 - 10:30 AM ET 1. PUBLIC COMMENTS PERIOD 2. Approval of Minutes - February 23, 2015 LIRR Minutes - Page 4 3. 2015 WORK PLAN LIRR 2015 WORK PLAN - Page 10 4. AGENCY PRESIDENTS’/CHIEF’S REPORTS a. LIRR President’s Report (no material) b. MTA Capital Construction Report MTA Capital Construction Report - Page 16 c. MTA Police Report MTA Police Report - Page 22 5. INFORMATION ITEMS a. Annual Strategic Investments & Planning Study Annual Strategic Investments & Planning Study - Page 27 b. Track Work Program Schedule Changes Track Work Program Schedule Changes - Page 45 c. Annual Elevator/Escalator Report Annual Escalator/Elevator Report - Page 46 6. ACTION ITEM a. Amendment to Gateway Agreement Amendment to Gateway Agreement - Page 54 7. PROCUREMENTS a. LIRR Procurements LIRR Procurements - Page 58 i. Non-Competitive (No Items) ii. Competitive LIRR Competitive Procurements - Page 62 iii. Ratifications (No Items) b. MTA CC Procurements MTACC Procurements - Page 65 i. Non-Competitive (No Items) ii. Competitive (No Items) iii. Ratifications MTACC Ratifications - Page 68 8. PERFORMANCE SUMMARIES a. Operations i. Transportation Operations-Transportation Report - Page 70 ii. Mechanical Operations - Mechanical Report - Page 75 iii. Safety Operations - Safety Report - Page 78 iv. Enhanced Safety Memo Enhanced Safety Memo - Page 82 b. Financial Financial Report - Page 83 c. Ridership Ridership Report - Page 104 d. -
Proposed MTA Capital Program 2010-2014
Proposed MTA Capital Program 2010-2014 September 23, 2009 TABLE OF CONTENTS Page OVERVIEW 1 The MTA 2010-2014 Capital Program-- “Preserving the Transportation System’s Rich Heritage for Future Generations” INTRODUCTION 15 Investment Summary and Program Funding CORE CPRB CAPITAL PROGRAM: 2010-2014 MTA NYC Transit Capital Program 25 Overview Program Plan MTA Long Island Rail Road Capital Program 53 Overview Program Plan MTA Metro-North Railroad Capital Program 77 Overview Program Plan MTA Bus Company Capital Program 101 Overview Program Plan MTA-Wide Security and Safety Capital Program 109 Overview Introduction MTA Interagency Capital Program 115 Overview Program Plan NETWORK EXPANSION: 2010-2014 MTA Capital Construction Capital Program 125 Overview Program plan MTA BRIDGES AND TUNNELS CAPITAL PROGRAM: 2010-2014 143 Overview Program Plan PROGRAM PROJECT LISTINGS: 2010-2014 165 Proposed 2010-2014 Capital Program (This page intentionally left blank.) Proposed 2010-2014 Capital Program THE 2010-2014 CAPITAL PROGRAM: Preserving the Transportation System’s Rich Heritage for Future Generations Introduction The MTA’s network of subways, buses and railroads move 2.6 billion New Yorkers a year, about one in every three users of mass transit in the United States and two thirds of the nation’s rail riders. MTA bridges and tunnels carry nearly 300 million vehicles annually—more than any bridge and tunnel authority in the nation. This vast transportation network –North America’s largest— serves a population of 14.5 million people in the 5,000 square–mile area fanning out from New York City through Long Island, southeastern New York State and Connecticut.