28 percent percent 28 was rate Response ). recipients all (of •
19 answers collected (some partial); (some collected answers 19 •
organisations (currently there are 110 organisation in CAR); in organisation 110 are there (currently organisations
sent to 69 people from 61 61 from people 69 to sent – list mailing CAR the through Shared •
Survey 2: Targeting logisticians currently present in the country: the in present currently logisticians Targeting 2: Survey 2)
Response rate was 27 percent (of all recipients). all (of percent 27 was rate Response •
13 answers collected (some partial); (some collected answers 13 •
December 2013); December
Sent to 49 people from 40 organisations (47 organisations in CAR in in CAR in organisations (47 organisations 40 from people 49 to Sent •
Logistics Cluster was activated: was Cluster Logistics
Survey 1: Targeting logisticians that were present in 2013 when the the when 2013 in present were that logisticians Targeting 1: Survey 1) Two user surveys were done for CAR: for done were surveys user Two
v
Annex 4: Overview Overview 4: Annex of surveys of CAR LL Report Report LL CAR
Ndele, Obo, Obo, Ndele, , Mboki , Mbaiki , Kouango , , Yaloke , Tiringoulou , Sibut , Rafai , Paoua Obo, , Ndélé , Paoua
Bossangoa , Kaga , Carno Bria, , Bouar , Bossangoa , , Mbaiki , Kaga , Kabo , Bouar , Bossombele ,
Bakouma , Bagoran Bamingi Boda, , Bocaranga , Berberati , Benzivi , , Boali , Birao , Berbérati ,
Location 24 locations locations 24 , Batangafo Bambari, Bangui, - locations 20 , , Bambari Bangui, , Bandoro , Alindao -
Nutrition.
Sector (top 3) (top Sector Food Security, followed by Health, and and Health, by followed Security, Food Food Security, Protection, Health/Logistics. Protection, Security, Food
(23%) and head of mission (8%). mission of head and (23%) and head of mission (11%). mission of head and
Position Logistics coordinator/officer (62%), logistics logistics (62%), coordinator/officer Logistics Logistics coordinator/officer (47%), logistics (11%) (11%) logistics (47%), coordinator/officer Logistics
type
INGO (54%), UN (31%), Local NGO (15%). NGO Local (31%), UN (54%), INGO Organisation INGO (68%), UN (21%), Local NGO (5%). NGO Local (21%), UN (68%), INGO
Initial Period Initial Current Period Current
sectors represented most The . Health and Security Food are •
are respondents the of Most ; coordinators/officers logistics •
INGOs from mainly are They ; organisations UN or • Characteristics of respondents: of Characteristics
v Survey results Respondents I Respondents results Survey
products. products. IM/GIS
44% frequently or regularly used IM/GIS IM/GIS used regularly or frequently 44% - used regularly or frequently 54% -
air services; services; air level services services; services;
56 % frequently or regularly used air air used regularly or frequently % 56 - used regularly or frequently 31% - of Utilisation
frequently in cluster meetings. cluster in frequently meetings cluster meetings. cluster
54% participated regularly or or regularly participated 54% in Participation regularly or frequently in in frequently or regularly participated 61%
Period Initial Current Period Current
More than 50% participate regularly or frequently frequently or regularly participate 50% than More meetings; in •
Characteristics of respondents ( respondents of Characteristics ): cont
v Survey results Respondents II Respondents results Survey
CURRENT PERIOD CURRENT PERIOD INITIAL
ridge rehabilitation ridge b
The Cluster has facilitated road and and road facilitated has Cluster The •
44% , Oui
to suggestions to
79% , Oui
on operational challenges and is open is and challenges operational on
The Cluster shares information shares Cluster The •
56% , Non
Main comments/current period comments/current Main :
21% , Non
It did not address corridor issues corridor address not did It •
appropriate? anything except for information for except anything
Was the Strategy outlined in the ConOps ConOps the in outlined Strategy the Was
The Cluster did not facilitate facilitate not did Cluster The •
Main comments/Initial period: comments/Initial Main
found appropriate by only 44%, is now considered appropriate by 79% by appropriate considered now is 44%, only by appropriate found of the respondents. respondents. the of
The Logistics Cluster strategy (as per Concept of Operation Operation of Concept per (as strategy Cluster Logistics The ConOPS), which was initially initially was which ConOPS), – Appropriateness of the Logistics Cluster Strategy: Cluster Logistics the of Appropriateness
v Survey Findings Strategy Findings Survey
Bossembélé to Bangui
Threat of theft of cargo on the route from from route the on cargo of theft of Threat N/A
Transport availability Transport The state of the roads, bridges and ferries and bridges roads, the of state The
transport)
Information on Information Mandatory military escorts military Mandatory arranging (for security
receive answers to our questions. our to answers receive
dropped because we were not able to to able not were we because dropped conditions, Insecurity, unpredictable flights) unpredictable Insecurity, conditions,
Tried sending cargo per flight but this was was this but flight per cargo sending Tried Access. Especially in the South East (Road (Road East South the in Especially Access.
situation. Difficult to have escorts organised. escorts have to Difficult situation.
transport with the difficult security security difficult the with transport
finding trucks and drivers willing to to willing drivers and trucks finding
. Difficulties in in Difficulties . (transport) access Secure Customs and customs clearance customs and Customs
Period Initial Current Period Current
logistical challenges faced when delivering cargo to final destination: destination: final to cargo delivering when faced challenges logistical The respondents mentioned the following challenges to be the main main the be to challenges following the mentioned respondents The
v
Strategy Survey Findings Survey
83%
60%
No
No
40%
Yes
Yes
17%
the help from the Logistics Cluster? Logistics the from help the the help from the Logistics Cluster? Logistics the from help the
Were you able to meet the challenges with with challenges the meet to able you Were Were you able to meet the challenges with with challenges the meet to able you Were
Initial Period Initial Current Period Current • •
challenges in the current period (60% versus 17%) versus (60% period current the in challenges The Logistics Cluster was perceived significantly better at addressing the the addressing at better significantly perceived was Cluster Logistics The
v
Strategy Survey Findings Survey
Initial period: effective coordination effective period: Initial
improved improved
road transport coordination, coordination for improving access, access, improving for coordination coordination, transport road periods: Both
The additional services requested were: were: requested services additional The
83%
No
71%
Yes
No
Yes
29% 17%
No Yes
Initial period Initial Current period Current
In the current period, this was down to 17%. to down was this period, current the In services.
Logistics Cluster did not address all gaps and should provide additional additional provide should and gaps all address not did Cluster Logistics
In the initial period 72% of respondents found that the the that found respondents of 72% period initial the In services: in Gaps
v
Strategy Survey Findings Survey
92%
60%
40%
Yes No
No Yes
8%
? commitments
commitments?
Do you think the Logistics Cluster has met its its met has Cluster Logistics the think you Do Do you think the Logistics Cluster has met its its met has Cluster Logistics the think you Do
Current Period Current • Initial Period Initial •
Cluster was seen to better live up to its commitments: its to up live better to seen was Cluster
Logistics Cluster from the Initial Period to the Current Period was that the the that was Period Current the to Period Initial the from Cluster Logistics One key reason for the change in perception of the performance of the the of performance the of perception in change the for reason key One
v
Strategy Survey Findings Survey
Mauvais Bon bon Très Excellent Très mauvais Très Mauvais Bon bon Très Excellent N/A mauvais Très N/A
CURRENT PERIOD CURRENT PERIOD INITIAL CURRENT PERIOD CURRENT PERIOD INITIAL
23% 22% 25% improved 29%
improved 0%
11%
23%
38% Has Has
43%
Can be be Can
44% 31%
25%
0%
8% 14%
11% 0% 0%
15% 0%
7%
0% 11% 7%
current authorities etc.) authorities
Quality of coordination of Quality
Liaison with key actors (customs, (customs, actors key with Liaison
period and and period
between intial intial between
N/A mauvais Très Mauvais Bon bon Très Excellent difference difference Très bon Très Excellent N/A mauvais Très Mauvais Bon
INITIAL PERIOD INITIAL CURRENT PERIOD CURRENT
INITIAL PERIOD INITIAL CURRENT PERIOD CURRENT
Significant Significant
25%
38% 25% 31%
improved
0%
38%
Good 23%
31% Has Has
50%
13%
23%
13%
0%
0% 0% 8% 23%
8%
13%
0% 0% 8%
0% 8%
Encourage Collaboration Encourage
Listen and responding to needs to responding and Listen Logistics Cluster rating: Cluster Logistics
v
Coordination Survey Findings Findings Survey
the agenda the
would be good to include security as a small point on on point small a as security include to good be would
N/A Therefore it it Therefore logistics. on impact strong a has Safety
projects
have the same topics same the have evaluate and monitor and evaluate better to locations the to visits
Allowing the Logistics Cluster Manager to go on field field on go to Manager Cluster Logistics the Allowing to tend They time. to time from differ should Agendas
the Cluster the and NGOs
on practical and operational elements elements operational and practical on focus More There is not enough focus on coordination between between coordination on focus enough not is There
Lack of added value from the meetings the from value added of Lack mail notifications mail - e in changes of observation Better
agencies use their common warehouse common their use agencies meetings
that have little value recur in all all in recur value little have that issues Certain NGOs should be better at accepting that the UN UN the that accepting at better be should NGOs
its autonomy. autonomy. its meetings
the Cluster was limited compared to to compared limited was Cluster the of capacity The communication communication the for palace meeting Better
repetition in meetings in repetition in resulted
time there was too much turnover of LC, of turnover much too was there time the At Improve leadership of the cluster cluster the of leadership Improve which
Initial period Initial Current period Current Suggestions for improvement were: improvement for Suggestions
v
meetings
Survey Findings Survey Coordination Coordination
of absence of Periods flow - information Good
contacts and suppliers and contacts lists
N/A cooperation Good
Updating of distribution distribution of Updating of network good Very
hardware)
The means (finances and and (finances means The N/A
NGOs and UN agencies UN and NGOs action coordinate Association.
Segregation between between Segregation to point focal Clear Customs, Trade Trade Customs,
Ministry of Transport, Transport, of Ministry
government actors: actors: government suppliers major Coordinator
Meetings organised with with organised Meetings The involvement of of involvement The Cluster Cluster Logistics partners from requests
No field visit by the the by visit field No to response Rapid strong implementation implementation strong
not allow for a rapid and and rapid a for allow not
coordination network burden and policy does does policy and burden data
Lack of effective effective of Lack communication The The administrative administrative The and information Sharing
Key Weaknesses Key Strengths Key Key Weaknesses Key Strengths Key
Current Period Current • Initial Period Initial • Key strengths and weaknesses: and strengths Key
v Performance
Survey Results Results Survey Overall Overall
from partners from
N/A N/A involvement More
field the facilitation
Convoy Convoy N/A in presence More
website ICC the
the website the
competitive costs competitive on databases at presentations
NGOs) projects on available are
Update logistics logistics Update Regular Having Having
humanitarian humanitarian which tools and (via response
humanitarian humanitarian on on reports various offices
coordination of partners and operational communication communication the sub sub the of level
ConOps Inform on focus More More More Extending the Extending Strengthening Strengthening
services: services:
IM Coordination Common Common IM Coordination Common
Current Period Current • Initial Period Initial •
Key Recommendations Key :
v
Survey Results Results Survey Recommendations