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A Guide to Your Stay at Sydney and Sydney Eye Hospital 2021 Please Leave This for the Next Patient (Do Not Remove)

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A Guide to Your Stay at Sydney and Sydney Eye Hospital 2021 Please Leave This for the Next Patient (Do Not Remove) A guide to your stay at Sydney and Sydney Eye Hospital 2021 Please leave this for the next patient (do not remove) For your own copy of this guide, please scan the code with your smartphone camera and a digital download will begin. Scan Me Need an interpreter? Ask the staff ?আপনার কি এিজন দ াভাষীর প্রয় াজন اذا كنت بحاجة الى مترجم আমায় র িমচম ারীয় র কজজ্ঞাসা ি쇁ন اسال موظفي المستشفى Arabic Bengali 需要翻譯員嗎？ Treba li Vam tumač? Zamolite osoblje 要的話, 請向職員查詢 Croatian Chinese Χρειάζεστε διερμηνέα; Butuh seorang juru bahasa? Ρωτήστε το προσωπικό Tanyakanlah pada pegawai Greek Indonesian Hai bisogno di un interprete? 通訳が必要ですか？ Chiedilo al personale スタッフに申し出て下さい Italian Japanese 통역을 원하십니까? Potrzebujesz tłumacza? 직원에게 문의 하세요 Zwróć się do naszych pracowników Polish Korean Precisa de intérprete? Нужен вам переводчик? Pergunte aos funcionários Обратитесь к нашим сотрудникам Portuguese Russian Да ли вам треба тумач? ¿Necesita un intérprete? Питајте особље Pregúntele al personal Serbian Spanish . Tercümana ıntıyacınız mı var? Personele söyleyın Turkish Thai Quý vị cần thông ngôn viên? Xin hỏi nhân viên Vietnamese FREE 24 hours 7 days DHPOWH2013 2 Contents Welcome 4 Paperwork 16 A message from the General X-rays and scans 16 Manager 4 While you are in hospital 16 Acknowledgement of Country 6 Are you worried about your About Sydney and Sydney Eye loved one in hospital? 18 Hospital 6 Services available on the ward 20 Finding your way at Sydney and In the event of a fire or an Sydney Eye Hospital 7 emergency 20 Privacy and confidentiality 7 Facilities in the area 21 Collecting information 7 Accommodation options 22 Your medical records 7 Caring for someone who is in How to access your medical hospital 23 records 7 Private and public patients 24 Keeping everyone safe during Consent 24 COVID-19 times 8 Falls 25 Patients with special needs 9 Nil by mouth 25 Smoking 10 Pressure injury 25 Security 10 Overseas patients 25 Who will treat me in hospital? 10 Infection prevention and control, Our teams 10 and hand hygiene 25 Students 10 Advance care planning 28 Hospital services 11 Giving feedback 28 Departments in the hospital 11 Leaving hospital 29 Emergency Department 11 Getting home 29 Pharmacy 12 Follow-up visits with your doctor 29 Medical Imaging 12 Donating your organs and tissues 30 Social Work 15 Local community services Aboriginal Health Liaison Officer 15 for your information 38 What to bring to hospital 15 3 Welcome Our approach to patient care centres on our CORE values. We understand spending time in These values are those of hospital may be challenging. We collaboration, openness, respect hope this information will help and empowerment. We encourage make your stay as comfortable as you to ask questions of our staff possible. before, during and after your stay If you have any questions after in hospital. We hope you have a reading this information, please feel positive experience with us, and we free to ask one of our staff. wish you a speedy recovery. Sydney and Sydney Eye Hospital, A message from the which has gained accreditation General Manager against the National Safety and Quality Health Service Standards, On behalf of the management aims to provide you and your loved and staff from the South Eastern ones with answers to some of the Sydney Local Health District, questions that you may have about I welcome you to Sydney and your care and visit to hospital. Sydney Eye Hospital. Sydney Hospital is Australia’s first hospital A hospital visit can be a worrying and dates back to the arrival of the time, even more so when you are First Fleet in 1788, and has been far away from your family and located at the present site since friends. 1811. The Sydney Eye Hospital If you have any questions about the started at Millers Point in 1882 hospital or your care, please ask and moved to Woolloomooloo in one of our staff. They will be happy 1922. In 1996 Sydney Eye Hospital to help you. relocated to Macquarie Street to form the Sydney and Sydney Eye Hospital. This hospital has a long and prestigious history, delivering outstanding care and outcomes to patients for over 200 years. Jennie Barry, General Manager 4 Acknowledgement of II Porcellino, our silent volunteer Country At the front of the hospital on We acknowledge Sydney and Macquarie Street, is a bronze Sydney Eye Hospital is situated statue of a wild boar. His name is on land traditionally owned by the II Porcellino, which means ‘little Gadigal people of the Eora Nation. pig’ in Italian. The statue is a copy We pay our respects to their Elders of the original II Porcellino from of the past, of the present and Florence in Italy, which was made those of the future. over 500 years ago. Marchessa Torrigian gave the About Sydney and statue to the hospital in memory Sydney Eye Hospital of her father and brother, who Sydney and Sydney Eye Hospital were both renowned surgeons at offers quality healthcare to local the hospital. She saved for seven residents, workers, visitors and years to buy II Porcellino. Her wish tourists. The hospital specialises in was for him to raise money for hand surgery and ophthalmology. the hospital and to make children Patients come from all over New happy. People from all over the South Wales (NSW) to access world have stood in front of the these services. statue, rubbed his nose and made a wish. People also drop coins in Medical services include: his basket and take photographs • a 24-hour Emergency with him. Department; • outpatient departments; • eye and hand surgery; and • treatment and care in general medicine (including drug and alcohol). The hospital also has a Day Procedure Unit that looks after patients both before and after surgery. 6 The hospital has a legal obligation Finding your way at to keep all patient information for Sydney and Sydney Eye seven years. We have appropriate Hospital ways to protect your information To help you find your way to from getting lost. We also protect the main entrance doors of the your information from unauthorised hospital, scan this QR code with access. your phone. If you do not want us to collect Or click on this link information about you, you need if you are using a to tell us. We will then discuss with digital version of the you any consequences this may booklet. have on your healthcare. Privacy and Your medical records confidentiality We only use your medical information to help with your NSW Health has a commitment treatment. We may need to send to keeping patient information relevant information to your family private. Staff follow the Health doctor or your specialist doctor. Records and Information Privacy We may also need to send your Act 2002. They also abide by the medical records to the ambulance NSW Health Privacy Policy and service or another hospital. the Code of Conduct. Collecting information How to access your medical records We collect your personal information so that we can provide You can ask to see all your medical appropriate care and treatment for records. To see your records, you you. We only collect information need to apply in writing, show that is important and necessary identification and pay a fee. for your care. You can contact the Medical Records Department for more information on (02) 9382 7339. 7 Please tell the hospital if you think This can include: any entries are incorrect. • taking your temperature; We make sure that we keep your • asking you some questions about health information confidential. your health; and You can read about how we keep • asking you if you have recently your health information private visited a high-risk area. by using the link or the QR code We will ask you to use hand below. The code or link will take sanitiser on arrival. We follow you to the Information and Privacy the NSW Ministry of Health Commission website. guidelines around wearing a mask. Scan this QR code with your phone If you need to wear a mask in the for more information. hospital, we will give you one. Or click on this link if you are using a digital version of the booklet. Why do you get asked the same questions several times? Keeping everyone safe It is very important that we have during COVID-19 times the right information about you. Different staff are treating you and The safety of patients, visitors and we need to make sure you are staff is our highest priority. The receiving the correct treatment. hospital screens everyone who To be sure, we will ask you many comes in for COVID-19 symptoms. times to tell us your name, your date of birth and why you are in the hospital. 8 Whilst you are being treated in Patients with special hospital, you will need to wear an identification band. This band needs is important, as it will have your Please tell us if you have special personal details on it. needs. For example, if you are We will also ask other questions hearing or sight impaired, or have about your health. We will ask if special dietary or religious needs. you have any allergies, medical We will do all we can to ensure that conditions or disabilities. Please tell we are meeting your requirements. us which medicines you are using, and if you smoke, drink alcohol or Do you need an interpreter use recreational drugs. Please also or are you hearing be sure to tell us if you are using impaired? any complementary medicines.
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