capability statement

Marine & Tourism We are dedicated to connecting people, linking communities, sharing experiences, and creating brilliant memories. what we do 7 MILLION 17 ROPAX PASSENGERS P/A 14 ISLAND VESSELS DESTINATIONS 20 GOVERNMENT FERRY CONTRACTS

1500 2 ISLAND EMPLOYEES RESORTS

12 CRUISE, DINING AND 12 TOURISM OPERATING IN A FLEET OF OVER ACCOMMODATION BRANDS 6 STATES AND 100 COMMERCIAL VESSELS VESSELS THE NT

Our fantastic people connect travellers from across Australia and around the world to iconic places, unique destinations and amazing experiences. Every experience you enjoy with us will create memories you will want to share forever. We link people and place.

2 capability statement

our journey

3 our group

Our History

SeaLink began in 1996 when a group of South Australian investors and staff purchased the company from overseas owners, returning it to local ownership. Providing the major transport link between and Kangaroo Island, the SeaLink Travel Group grew rapidly with turnover rising from $11 million in 1996-97 to over $150 million in 2013, when the company debuted on the Australian Stock Exchange.

By 2018 SeaLink was Australia’s largest marine and tourism business with operations across six states and territories, connecting our customers aboard ferries and Ropax vessels to many of Australia’s most beautiful island destinations, and providing land and water-based accommodation and hospitality experiences.

In 2020, SeaLink acquired the Group, transforming SeaLink into an integrated, resilient, international multi-modal transport business. With operations in seven Australian states and territories as well as Singapore and London, the combined group moves more than 206 million customers per year, have over 9,000 employees and operate approximately 3,800 buses and 120 ferries and vessels.

We are a business with a focus on innovation to achieve sustainable transport and tourism solutions. Our we are dedicated to competitive advantage is built by our local expertise coupled with international experience and our relentless CONNECTING PEOPLE motivation for improvement. LINKING COMMUNITIES SHARING EXPERIENCES AND CREATING BRILLIANT MEMORIES

4 global operations

LONDON

LOS ANGELES

SINGAPORE

DARWIN

TOWNSVILLE

BRISBANE

PERTH SYDNEY

ADELAIDE MELBOURNE

HOBART

Part of the SeaLink Travel Group

Born from humble beginnings, SeaLink Travel Group has grown from a Marine and Tourism focused business into a large-scale multi-modal transport operator with significant market share in the cities of Australia, Singapore and the United Kingdom. We’re as invested in the places people go as the means by which they get there.

5 australian operations

BRISBANE NORTH STRADBROKE &

OPERATING THE ICONIC CITYCATS, SOUTHERN MORETON BAY KITTYKATS, CITYHOPPER AND 200,000 VEHICLES , 600,000 VISITORS we still call CROSS RIVER FERRY NETWORKS TO NORTH STRADBROKE ISLAND ON BEHALF OF THE BRISBANE CITY PER YEAR. 30,000 WEEKLY FERRY COUNCIL. 3,000,000 PASSENGERS PASSENGERS. 19 VESSELS australia home PER YEAR. 36 VESSELS

Our Marine and Tourism operations are diverse and widespread, and include resorts on Fraser Island, contracts to the oil and gas plants in Gladstone, FRASER ISLAND

vehicle ferries for Bruny, North Stradbroke, Southern Moreton Bay, Fraser KINGFISHER BAY & EURONG BEACH 900,000 PASSENGERS RESORTS, FERRY AND BARGE SERVICES, TO MAGNETIC ISLAND and Kangaroo Islands and luxury dining and charter vessels in Sydney ACCOMMODATION, FOOD AND AND PALM ISLAND. BEVERAGE, TOURS, RETAIL BUSINESS 4 HIGH SPEED FERRIES. AND MANAGEMENT OF FRASER ISLAND Groote Eylandt TOURISM ASSETS. 4 VESSELS.

Tiwi Islands DARWIN

Katherine SYDNEY HARBOUR GLADSTONE

1.5 MILLION PASSENGERS ON PREMIUM FERRY TRANSPORT FOR Palm Island DINING, CHARTER, SIGHTSEEING HOP ON WORKERS TO CURTIS ISLAND. HOP OFF FERRIES, AND CONTRACTED HAYMAN ISLAND FERRY FERRY SERVICES. 16 VESSELS. CONTRACT. 5 VESSELS TOWNSVILLE Magnetic Island Hayman Island

Gladstone MURRAY RIVER KANGAROO ISLAND Hervey Bay 65 METRE ACCOMMODATED VEHICLE FREIGHT AND Fraser Island PADDLEWHEEL VESSEL. PASSENGER FERRY TO 3,4 AND 7 NIGHT ACCOMMODATED KANGAROO ISLAND. CRUISING FOR UP TO 120 GUESTS 2 VESSELS BRISBANE North Stradbroke Island

South Moreton Bay Islands Swan River Rottnest Island PERTH SYDNEY ROTTNEST ISLAND FERRY TRANSPORT ROUTES FROM & SWAN RIVER Murray River DARWIN CBD TO TIWI ISLANDS HIGH SPEED FERRIES TO ROTTNEST MANDORAH, EAST ARNHEM LAND, ISLAND, SWAN RIVER WINERY CRUISES Kangaroo Island GROOTE EYLANDT, BICKERTON ISLAND AND SOUTH PERTH OPERATIONS AND NUMBULWAR. 4 VESSELS PROVIDING A DIRECT FERRY LINK INTO PERTH CBD. 6 VESSELS MELBOURNE

BRUNY ISLAND Our Marine and Tourism Operations HOBART Bruny Island VEHICLE, FREIGHT AND PASSENGER FERRY SERVICES BETWEEN KETTERING AND BRUNY ISLAND. 4 VESSELS

6 our brands

our brands

Brilliant Travels Kangaroo Island – Connecting Brisbane, Discover the Sydney & Western Voted as one of On the east coast Adelaide Sightseeing Fraser Explorer The Murray Princess The Flinders Ranges brings together our Gladstone – Magnetic RiverCity Ferries is authentic Kangaroo Australia Australia’s Top of Fraser Island, provides tours to Tours offer 1 to is the largest 3-day tour explores family of tourism Island – South East the proud operator of Island on a small 10 family resorts, Eurong Beach Resort the must see and 5-day experiences paddlewheeler in the the heart of South Captain Cook Cruises and travel brands in – Bruny the iconic CityCats, group tour or even Kingfisher Bay Resort is the ultimate base do attractions in to explore all southern hemisphere Australia’s outback. has proven for nearly one spot for you to Island – Northern CityHopper and a private tour if on Fraser Island, has to explore Fraser South Australia, the Fraser Island has to offering 3,4 and 7 Over 800 million five decades to be dream, plan and book Territory – Rottnest Cross River Ferry required, in luxury won six Australian Island. With a range Barossa, Kangaroo offer including an night cruises for up years old, it’s one the market leader your next brilliant Island networks on behalf air-conditioned Tourism and nine of accommodation Island, Hahndorf, abundance of wildlife to 120 guests. of outstanding and premier tourism holiday. of the Brisbane City 4-wheel drive (4x4) Queensland Tourism to suit every budget, Adelaide, Victor with birds of prey natural beauties Operating 100 ferries harbour and river The Murray Council. vehicles with a tour Awards as well as our secure, dingo- Harbor and McLaren and dingos. with inspiring, across Australia, cruise line. Our Princess brings the guide / driver for Trip Advisor’s 2020 fenced property, Vale. The modern ancient landscapes, SeaLink is Australia’s fleet of restaurant, unique charm of a each vehicle. Travellers’ Choice. is the hub for all of air-conditioned fleet, significant aboriginal leading Marine sightseeing, ferry and paddlewheel cruise Blending seamlessly your activities, day also provides private heritage, and Transport provider sailing vessels offer experience to the amongst the native trips and fishing charters. pioneering settlers’ an exciting range of remarkable setting surrounds, this adventures. history. public cruises and of the Australian hidden paradise is private charters for outback. perfect for a relaxing 2 to 2000 guests. island retreat.

7 capability statement

our expertise

8 our expertise

Global Experience, Local Expertise

From ferry design and procurement to operational management, marine hospitality services, resort operations, and cruise vessel management, SeaLink is a world class Marine and Tourism operator with a track record of Industry leading performance.

We are passionate about what we do and this passion has delivered a strong history of outperforming our competitors to become a market leading operator in each of the Marine and Tourism markets we serve.

Our integration of Transit Systems has brought global knowledge, skills, experience and scale which is propelling our operations to world leading standards. specialists in

Fast Ferry operations Resort management Ropax operations Boutique accommodated Hydrogen and cruising operations Electric vessels Tourism product distribution Marine Hospitality and management solutions Commercial marine Marine Infrastructure feasibility studies development and Safety and regulatory management compliance management Commercial marine Tourism product fleet replacement distribution, management project management and marketing

9 our outlook

The COVID-19 Pandemic has brought tremendous challenges to many Australians, however our Marine and Tourism division continues to re-build its revenue base from domestic travel and is well placed to capitalise on domestic tourism opportunities demand to unique and attractive holiday destinations regardless of whether international border restrictions remain in place. our Outlook The crisis fast tracked innovative solutions 2021 – 2025: across the business and together with structural cost base changes and scheduling Growth in the efficiencies pursued through the first COVID-19 impact period, a significant ongoing benefit to face of Challenge the business has been created.

highlights include: » Renewal of Palm Island » Renewal of Groote Eylandt » Commencement of new » Renewal of the Lane Cove » Hayman Island ferry » Delivery of superyacht » Delivery of 7 new vessels and Magnetic Island ferry ferry and bus contract in ferry Ferry contract in Sydney service (October 2020) Dining charter vessel for in 2021, with a further 8 contracts in Townsville Northern Territory (5 years) contract (10+5 years) in Sydney Harbour (August vessels to be delivered by (7 years) November 2020 2021) 2024.

10 customer guarantee

OUR CUSTOMER GUARANTEE

unwavering commitment listen to dedicated to responsible to service delivery our customers safe practices manager of assets

unwaveringunwavering commitment listenlisten to ourto dedicateddedicated to safeto responsibleresponsible manager navigatenavigate problemsproblems caringcaring for for our alwaysalways look look to the provideprovide value value for commitmentto service todelivery service ourcustomers customers safepractices practices managerof assets of assets withwith tenacitytenacity ouremployees employees to thefuture future formoney money delivery

We are people of our word Our customers are why Safety is ingrained into We treat our partner’s Finding solutions is what Our people are at the heart We are a progressive We will always provide our who won’t let you down. we are here. We listen and our day to day operations. resources as if they were our we do best. Whether we are of our business. We value business which always clients with the best value This is not always easy respond to their needs The safety of our staff, own, ensuring preventative developing fleet optimisation their commitment and maintains an ear to the for our services and suggest given the environment and always look for ways to our customers and our maintenance, repairs and or the responding to reward them by continually ground for opportunities cost effective solutions. innavigate which we operate,problems but enhancecaring their experience. for communityalways is something look we upgradesprovide take value place. shot notice mandatory striving to be an employer to make our operations with tenacity our employees to the future for money our customers and clients take very seriously. travel restrictions, we are of choice. even better. always appreciate it. dedicated to remedy any issue that arises. 11 our values

is for customer focused C We focus on delivering an excellent experience for every customer.

is for one team O We are one united team. We support, respect and value each other.

is for motivated M We embrace each day with energy, enthusiasm and a can-do attitude.

is for professional P We take responsibility to ‘do the right thing’ with honesty and integrity. navigating towards is for authentic A We are ‘real’ and genuinely success care about what we do.

Our Values help us navigate the way we do business. They sum up what our business is for successful stands for and what makes us special. S We are easy to do business with and we deliver results. we call our values our C.O.M.P.A.S.S. is for safety first S We make safety the priority in everything we do.

12 safety culture

SAFETY IS OuR HIGHEST PRIORITY

The safety of our team, our customers and the community is our highest priority. From representation on our Board through to each of our senior management positions, our safety-first culture is led from the top. We follow a standard approach across the business founded on our Safety Management System which is part of our integrated Business Management System. Locally, our ‘safety community’ members share experiences and knowledge to create a safer environment for all.

13 social responsibility

Diversity reconciliation community team sustainability

Moving Forward is our Corporate Social In 2018, SeaLink launched its first endorsed For us, this Reconciliation Action Plan will Moving Responsibility approach made up of five key pillars. Reconciliation Action Plan (RAP) in partnership promote opportunity and capacity building for forward These pillars are important to our people and the with Reconciliation Australia. This strategic Aboriginal and Torres Strait Islander peoples in communities in which we work and we believe by document outlines our commitment to our community – creating REAL opportunities focusing on these we will make a positive impact. reconciliation and provides a framework to with REAL outcomes. guide practical actions to create an organisation By providing a safe and satisfying workplace that embraces and incorporates recognition, SeaLink can contribute to a healthier acknowledgement and understanding of environment, celebrate diversity, acknowledge Aboriginal and Torres Strait Islander peoples our role in reconciliation, and improve regional and cultures. economic opportunities.

14 sustainability

focused on Sustainability

SeaLink is committed to exploring new technology, and through our public transport division Transit Systems, we are proud to deliver sustainable public transport solutions to cities around the world.

In NSW, we will have 40 electric buses operating by 2022. In May 2020, we joined with strategic partners to establish the H2OzBus Project, leveraging its global network to continue to explore delivery of innovative and sustainable transport solutions.

And in London our operator Tower Transit has delivered its first depot for fully-electric routes, with power infrastructure, maintenance and charging facilities. The 37 new fully-electric double decker buses mark an important milestone, as progress continues to be made with improving the air quality and lives of people in the capital. sustainable

Leveraging this leading edge global knowledge in innovative technologies SeaLink Marine and Tourism has developed transport prototype solutions for a range of electric and Hydrogen powered ferries. We expect a fleet of these to be operating by 2023. solutions

15 WORKFORCE HARMONY

Our greatest success is our people our business is built by our people. We have strong, experienced and committed people leading our operations. We lean on our international experience to deliver innovative Marine and Tourism solutions, locally.

16 capability statement

TRUSTED PARTNER OF proudly GOVERNMENTS ACROSS AUSTRALIA

AUSTRALIA’S LARGEST RESPECTED INDUSTRY FERRY OPERATOR OPERATOR

AUSTRALIAS LARGEST EXPERTS IN SUPPORTING GOVERNMENT CONTRACTED ISLAND COMMUNITIES FERRY OPERATOR

AUSTRALIA’S LARGEST MARINE HOSPITALITY & TOURISM OPERATOR

PART OF A GLOBAL NETWORK PROVIDING MULTI-MODAL TRANSPORT SOLUTIONS

3417 capability statement

CONNECTING PEOPLE LINKING COMMUNITIES SHARING EXPERIENCES AND CREATING BRILLIANT MEMORIES

website sealinktravelgroup.com.au email [email protected]