capital markets AT A GLANCE Company: CTBC Headquarters: , Business Challenge: To modernize custodian services with Bank international standards for CTBC institutional clients. Bank modernizes for Solution: TCS BaNCS Global Securities institutional clients and Investments Platform on the TCS BaNCS Global Securities Platform Kamal Khurana, Global Product Head, TCS BaNCS Global Securities Platform

CTBC Bank identified several potential areas for improvement in: CTBC Bank combines strengths in institutional banking, international business, and capital l Customized reporting for The search for a solution lasted about two markets with a strong presence in Taiwan retail institutional clients years. The evaluation team considered fourteen banking for wealth management, loan and l vendors in terms of domain knowledge, payment services. Notifications and management of technology, and references, leading to the final The initial objective was to adopt global Corporate Actions To address the growing securities custody selection of the TCS BaNCS Global Securities standards and best practices with the needs of institutional customers, CTBC sought l Customer management and and Investments Platform. TCS was unmatched deployment of TCS BaNCS, which has to modernize its technology architecture. profiling in terms of analyst recognition across domains benefitted from continuous improvements Legacy systems had been built independently and presence among the top global custodians. driven by a global client base of top custodian l SWIFT integration and adoption for Taiwan and , leading to TCS also benefitted from strong word-of-mouth . The parameterized and modularized duplication and inefficiency, along with time- of international standards recommendations from peer institutions, and application enables the bank to apply the full consuming customizations for regulatory (e.g. ISO 20022) the presence of an experienced local team range of capabilities within TCS BaNCS to their changes. based in Taiwan. own organizational structure.

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FAST FACTS Established in 1966, CTBC Bank has been building customers’ wealth and Taiwan’s economy for decades. In that time, it has grown into an international force offering a comprehensive suite of financial services.

From issuing the first credit card in Taiwan to setting up the first customer service center of any bank in the country, we have led the way in the financial industry’s digital transformation, particularly by promoting the digitalization of business processes. As of the end of 2019, the Bank’s consolidated assets totaled NT$4.23 trillion (USD $150 billion), the largest “The parameterized, modular design of TCS among all privately owned banks in Taiwan. It is also the best-performing BaNCS supports our future growth plans in the bank in other indicators, such as profits, tier 1 capital, and client base. dynamic business environment, enabling CTBC Bank to compete with global peers,” says Frank Shih, EVP and Head of Global Operations, CTBC Bank. The multi-entity architecture of TCS BaNCS Following the TCS BaNCS go-live on 1 August “We have learned from TCS along with TCS’ is also essential for CTBC Bank’s plans for 2020, CTBC Bank immediately benefitted from customers on best practices for custodian banks, expansion, whether through existing branches in improved automation for key processes, faster , , and , or through growth service for customizations, and an improved with a global view of the marketplace embodied in Thailand and Greater China to cement the customer experience with better reporting within the design of the application,” says Shih. bank’s vision as “Taiwan Champion, Asia Leader.” and notifications. The result has been stronger “We are confident about our future growth given competitiveness with international standards, The 16-month implementation involved the the functionality and flexibility of TCS BaNCS, deployment of TCS BaNCS, spanning Corporate excellence in operational efficiency, reduced Actions, Reconciliation, Fund Accounting, End- operational risks, and a better ability to serve and we look forward to growing together User Reporting, and Digital solutions, and the institutional customers. with the TCS team.” success of the project was the result of effective The marketplace has taken notice, with decision-making and good communications CTBC Bank finding new leads and business between the TCS and CTBC Bank teams in India opportunities among global custodian banks and Taiwan. and insurance companies. Frank Shih, EVP and Head of Global Operations, CTBC Bank

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