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Interview Pegase: “Ambitieuzer Dan Ooit” P Afgiftekantoor Aalst 1 V.U.: R. Willaert Hanswijkstraat 23 N° 439 B-2800 Mechelen Verschijnt 16x per jaar 24 januari 2020 Erkenningsnr. P902038 EXPLORER PRICES FOR ALL OVER THE WORLD Interview Pegase: “ambitieuzer dan ooit” p. 10-11 bair-BE-travelmagazine-eXperts-LHG-ad-en-85x45-DEC19.indd 20/12/2019 08:52 Hans Vanoorbeek Jeroen Decroos Partner BV Capital Partners Managing director Pegase © Gerrit oOp de Beeck DOSSIER > GOLF & WELLNESS p. 15-19 DOSSIER > DOSSIER ZOMER DEEL I p. 22-33 DOSSIER > MAROKKO p. 36-37 De mooiste bestemmingen naar de Winterzon! Vlieg Eens Vlug Mooie vertrektijden vanaf Maastricht Relaxed & overzichtelijk inclusief gratis parkeren Geen lange wachtrijen 1½ uur van tevoren aanwezig zijn Spanje Turkije Egypte Gambia corendon.be TravelMagazine_A4_Maastricht_19.indd 1 19-07-19 16:16 EDITO INHOUD Coverfoto: Straatbeeld Cienfuegos (Cuba) Nieuw én oud! © Jonas Vandenabeele Actualiteit 2-6 Miles Attack & Teldar Travel: reisagentenweekend Beekse Bergen 7 BCD Travel: “Topkwaliteit dankzij spitstechnologie” 8 Bestemming: De Schotse Hooglanden 9 Het is niet de eerste keer dat hij het begin Coverinterview: van een nieuw jaar – en nog erger een nieuw Hans Vanoorbeek & Jeroen Decroos (Pegase) 10-11 decennium – zelfverklaarde tafelspringers Digitale Economie: Duurzaam reizen in 2020 14 op allerlei fora – zowel op podia als op online posts – pseudo-waarheden, waarschuwingen en voorspellingen ongebreideld de ruimte injagen en dit in verband met alle (nieuwe) en oude travelhypes. Niemand in onze industrie zal ondertussen betwisten of ontkennen dat het omvervallen 15-19 van een megaspeler à la Thomas Cook Dossier Golf & Wellness 15-19 één en ander grondig verandert en dit op Vooral een nicheproduct 15-16 velerlei niveaus. Niemand ontkent dat de Rioja: verborgen juweel 17 klimaatverandering, vliegschaamte, de Duitsland: Zwarte Woud 18 duurzame reispolitiek, schadevergoeding © Gerrit Op de Beeck Turkije: Belek 19 voor de consument t.o.v. ‘alle’ transportmodi (ook bij het verdwijnen van airlines, vorig jaar zo’n 20-tal!) de komende jaren ingrijpend gaan doorsijpelen in zowel het boekingsgedrag als in de keuze van de bestemming zelf. 22-33 Het volstaat inderdaad vandaag niet meer dat airlines, hotels en rederijen roepen in klimaatvriendelijke technieken te willen investeren, of CO2 te compenseren en producenten op de bestemming duurzaam te laten ageren in samenspel met de lokale bevolking. De hele industrie heeft dringend behoefte aan onderbouwde en gestructureerde oplossingen als reactie op het nieuwe milieubewustzijn. Want absurde © TUI ‘low-cost tarieven’ in alle toeristische sectoren kunnen wel confronterend de grenzen van Dossier zomer 2020 (deel 1) 22-33 Overzicht: aanbod to’s 22-29 de ongebreidelde toeristische groei versnellen, maar de behoefte aan een verrijkende Focus: Club Marvy 30-31 reiservaring – bij de citytrip, sneeuwreis, pure strandvakantie of culturele rondtrip – blijft Interview: ook in dit decennium méér dan ooit overeind en zal blijven toenemen. Laurent Baetens & Robert Pascual (All Ways Cruises) 32 Wat ook niet te ontkennen valt, is dat geactiveerde technologische hulpmiddelen essentieel gaan worden én voor de producent én voor de consument zelf. Club Med: La Caravelle Resort (Guadeloupe) 33 Focus: Footprints 34 Stem geactiveerde technologie gaat het boekingsproces toegankelijk maken, nu 5G netwerken en toestellen de mobiele inhoud en apps verder ontwikkelen. In dat verband kan je je perfect de vraag stellen: hoe lang zal de klassieke e-mail van vandaag, morgen 36-37 overleven? ‘What’s apps’ zijn méér dan ooit de communicatieve locomotief in de mobiele wereld. En ondertussen groeien super apps – grote apps die verschillende mobiele apps verbinden – als kool. Azië kent een explosie van connecties tussen social media, shop- en eet order- devices, taxi’s, tickets, hotelkamers, boeken, etc. Ook de Westerse hightechbedrijven © Rainbow springen mee op deze nieuwe app-golf door de integratie van Facebook Messenger, Dossier Marokko 36-37 Google Maps, etc. Interview: De hedendaagse milieubewuste reiziger – technologisch mobiel gedreven – wil niet I. Van Hemelrijk & T. Maes (UZ Brussel Foundation) 38 alleen de plastieken voorwerpen zien verdwijnen in zijn hotel of op zijn cruiseschip, Cuba: cultuur in alle vormen 39 maar hij wil, méér dan ooit, een duurzaam gefocuste vakantiebeleving. Agenda 40 In bijlage: Wikkel All Ways Cruises EDITO/INHOUD | Travel Magazine 439 | 24 januari 2020 | 1 ACTUA REISINDUSTRIE Patrick Vancompernolle (TUI Overland Benelux): “Autovakanties vertonen een blijvende meerwaarde” Patrick Vancompernolle, ondertussen 60 jaar, supporter van het basketteam Avanti Brugge, maar ook van Club Brugge en KAA Gent, én enthousiaste muziekliefhebber, is al jaar en dag een topproducent van autovakanties in ons toeristisch landschap. Gedurende 9 jaar werkzaam bij de eerste autovakanties- en citytrip touroperator All Air uit Oostende, van 1989 tot 1998, en vanaf 1998 verantwoordelijk voor de autovakanties en citytrips bij Jetair, later TUI, vandaag purchasing director Benelux en Frankrijk, voor alle auto-, city-, cars- en busvakanties met inbegrip van het Nederlandse zustermerk KRAS dat vanaf medio 2020 geïncorporeerd wordt in TUI Overland Benelux. PV: “Heel merkwaardig heb ik eigenlijk mijn hele carrière voor duo’s gewerkt: eerst voor Jan De Puydt en Jean Pierre Wijnsberghe bij All Air, later bij C&N Touristik-Neckermann, bij Wim Desmet en Marc Peeters, dan bij Jetair met vader Gerard en dochter Annemie Brackx, later met Bart Brackx en nu bij TUI met Dirk Van Holsbeke en Elie Bruyninckx.” Patrick stuurt vandaag een team van zo’n twintig collega’s aan in de verschillende segmenten van de overland vakanties bij TUI Benelux. Het spreekt voor zich dat autovakanties bij een generalist touroperator en marktleider in vliegvakanties, het niet altijd onder de markt hebben om zich perfect te profi leren, maar de absolute meerwaarde, met alle toeters en bellen op een autovakantie, overtreft gelijk welke eenvoudige online booking of reservatie. “Al 10 jaar geleden is de curve van reservaties bij ons onveranderd: meer dan 80% van alle zomerboekingen zijn eind maart gereali- seerd, ondanks alle octopus-portalen van het internet!” Terwijl het algemeen bekend is dat bij vliegvakanties – en dat bij alle to’s – vanaf dag één ‘geyield’ wordt, is de Benelux-klant een ‘vroegboeker’ wat autovakanties betreft. Het gaat immers om ‘zijn’ accommodatie waar dan ook in Europa – Gardameer, Spanje, Italië, Duitsland, Kroatië, of de Franse Kusten – en die moet hij met de auto, bagage, en kinderen optimaal kunnen bereiken. Hetzelfde geldt voor de wintersport. Niet zonder reden waarom Patrick Vancompernolle de vinger aan de pols houdt door de nodige weken per jaar ‘on the fi eld’ te blijven opereren. “Vreemd genoeg – of net niet – veroorzaakt politieke onrust zoals tussen 2010 en 2014 met de Arabische Lente en Turkije een boost voor autovakanties. Anderzijds was de mond- en klauwzeerepidemie in de UK (2000-2001) een ramp voor de hoteliers en dus ook geen boekingen van Westeuropese klanten, en ook niet uit onze contreien.” TUI EUROPA 2020 EUROPA “Topregio’s van de Benelux-klant met de auto onderweg zijn onder andere de Frans Atlantische kusten, EUROPA Toscane, Provence (ver van de zee), maar ook nieuwe ‘binnenlanden’ zoals in Slovenië en Umbrië. Qua typologie als klant is er wel een groot verschil met de pakketreisklant van een TUI-vliegvakantie: terwijl de ‘experience’ (al dan niet met app-begeleiding) bij de vlieg-klant centraal staat, wil de autoklant ‘gerust’ gelaten worden, waarbij zeer bepaalde hotels met opzet hun wifi blokkeren. Anderzijds staan de marges hier minder onder druk zoals bij de vliegtuigseats! Wat niet wil zeggen dat we van nieuwe spelers zoals Travelbird, Secret Escapes of Voyage Privé geen concurrentie ondervinden. Maar ons rekruteringsveld is onbeperkt”, net zoals ceo Elie Bruyninckx het opmerkt: “Autovakanties zijn net vliegvakanties, maar met oneindig veel seats. Terwijl een vliegtuig normaal 170 seats heeft, kunnen wij theoretisch met de auto 1 miljoen klanten de weg opsturen, m.a.w. we zijn niet beperkt in onze verkoop.” DENEMARKEN | DUITSLAND | OOSTENRIJK | ZWITSERLAND SPANJE | ANDORRA | ITALIË PV: “Maar op het einde van de rit blijft onze verpakking wel absoluut bovendrijven met promo’s, kinder- KROATIË | SLOVENIË ZOMER 2020 kortingen, vroegboekacties, al dan niet in combinatie met half- of full board. Daarom dat we met ons Baden-im-Weissensee_Oesterreich-Werbung_Peter-Podpera © Benelux-team erg optimistisch naar 2020 kijken.” www.jobs4tourism.be [email protected] Tel 015 34 75 17 © TUI 02 465 15 89 Als je dit icoontje bij een artikel ziet staan, kan je meer foto’s over het event of studiereis vinden op onze website www.travel-magazine.be/fotos 2 | Travel Magazine 439 | 24 januari 2020 | ACTUA ACTUA EVENT MisterFly: The Sky is not the Limit Voor het tweede jaar op rij sloot MisterFly het jaar af met een groots event. Op 18 december organiseerde het MisterFly-team in samenwerking met de partners JOIN THE SUMMIT Travelport, MSC Cruises, Air Belgium, Emirates en de Toeristische Dienst van de Dominicaanse Republiek het event ‘The Sky is not the Limit’ in het hartje MEETING OF THE van Brussel. Zo’n 200 reisprofessionals waren present om er stijlvol het jaar af te sluiten. Het team van Denis Pappi WORLD’S TOP BUYERS (country manager) blikt terug op een zeer 4 – 8 March 2020 · itbbuyerscircle.com geslaagd jaar en kijkt vol verwachtingen uit naar 2020. Dit jaar viert MisterFly BeLux trouwens zijn tweede verjaardag
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