Salesforce Transit Center Transition

Frequently Asked Questions

What is the Salesforce Transit Center? The Salesforce Transit Center is San Francisco’s new downtown gateway which will greet tens of thousands of daily transit commuters as they arrive on local and regional buses and, ultimately, regional and high-speed trains. The Transit Center is also a new destination for the entire Bay Area with exciting art, retail and a five- acre rooftop park in the city’s growing South of Market neighborhood.

Where is the new Salesforce Transit Center? The Salesforce Transit Center occupies several blocks in the South of Market neighborhood located roughly between Mission and Howard from Beale to Second streets.

When will the Salesforce Transit Center Open? The Salesforce Transit Center has a phased opening to ensure an easier transition for customers and to make the facility open to the public as it becomes available. It will be fully open with Bus Service on August 12, 2018:

• The Bus Plaza at street level accessible via Fremont and Beale streets, between Mission and Howard opened for Muni service in June 2018. • The Transit Center will open to the general public on Saturday, August 11th for a Neighborhood Block Party. • Salesforce Park, a public rooftop park accessible via several elevators and escalators will open August 11, 2018. • A Pop Up Retail program with grab and go coffee and food and items for purchase will begin August 11, 2018. • The Bus Deck on Level 3 serving AC Transit and other regional buses and featuring a direct connection to the Bay Bridge will open August 12, 2018. • Permanent shopping and dining will open in 2019.

When will the Temporary Terminal close? At midnight, Saturday, August 11, 2018.

How will my bus service to/from the Temporary Terminal change? • Muni. Starting June 16, 2018 Muni buses moved to the street-level bus plaza at the new Transit Center. Treasure Island service will not move to the new Transit Center until August 12, 2018. • AC Transit, Greyhound, WestCAT Lynx, Amtrak and MUNI Treasure Island buses. Starting August 12, 2018, the remainder of the Transbay buses will move from the Temporary Terminal to the new Transit Center bus deck on level 3. The Temporary Terminal will then cease operations.

For more details on changes to your commute and your new bus stop locations, transit customers should visit 511.org, call 5-1-1, or contact their transit agency directly. Where do I enter the Salesforce Transit Center?

Customers can enter the new Salesforce Transit Center’s Bus Plaza from Fremont Street between Mission and Howard streets. To enter the Bus Deck level, customers can find escalators and elevators at the entrances on Beale Street, Fremont Street and 1st Street between Mission and Howard.

How do I find my bus line once I’m in the Transit Center? There are Ambassadors on site at the Transit Center and wayfinding digital signage directing you to your bus line. Muni bus lines 5, 5R, 7, 38 and 38R run out of the Bus Plaza at street level and AC Transit and other regional buses (Greyhound, Amtrak and Westcat Lynx) run out of the Bus Deck on the Third Level. Golden Gate Transit and Samtrans will operate from curbside locations around the Transit Center.

Where can I refill my Clipper Card? Go to www.clippercard.com for a complete list of locations. Clipper Cards can be refilled at most Walgreens stores in the area.

Will there be security at the new Salesforce Transit Center? Yes, there is 24-hour security at the new Salesforce Transit Center and on site Ambassadors who can help you.

Are there restrooms inside the Salesforce Transit Center? There are public restrooms throughout the Center on all levels, except street level.

What are the hours of operation for bus service at the new Salesforce Transit Center? The Salesforce Transit Center is open from 5 a.m. to 1 a.m. every day for bus service. Please check with your transit operator for their particular schedules.

What else is at the Transit Center? There is a pop up retail program at the Transit Center with grab and go coffee and food and items for purchase. There is also a five acre public park on the top level with events and activities year round.

Who manages the Salesforce Transit Center? The Salesforce Transit Center is owned and managed by the Transbay Joint Powers Authority (TJPA), a historic collaboration of Bay Area government and transportation agencies. The TJPA is responsible for delivering an efficient, customer-focused, and iconic transit facility for the San Francisco Bay Area community. The TJPA has no role in transit operations, but supports its tenant transit providers in the coordination of communication to their customers regarding the transition of service from the Temporary Terminal to the new Transit Center.

Why is it called Salesforce Transit Center? In 2017, the TJPA entered into a 25-year naming and signage rights agreement with salesforce.com, which includes the right to name of the transit center and rooftop park the Salesforce Transit Center and Salesforce Park, respectively. The Salesforce Transit Center is a public facility and is not affiliated with the neighboring Salesforce Tower.

What is the history of the original Transbay Terminal? San Francisco’s former Transbay Terminal was built in 1939 at First and Mission streets to serve the Key System, which operated commuter trains between the East Bay and San Francisco. The trains traveled on the lower deck of the Bay Bridge and on an elevated viaduct connecting directly to the terminal. In its heyday at the end of World War II, the Key System served 26 million passengers each year. After the war, ridership on the system steadily declined, and the terminal was converted into a bus-only facility in 1959.

Following the Loma Prieta Earthquake in 1989, an analysis of the terminal and its access ramps showed that the terminal and ramps required significant upgrades to meet seismic and accessibility standards. A decade later, in 1999, San Francisco voters passed Proposition H making it City law to extend the Caltrain line to a new or rebuilt regional transit station on the site of the Transbay Terminal. The Transbay Joint Powers Authority was formed in 2001 to plan, build, and operate a new facility.

In 2010, transit operations moved to the newly constructed temporary terminal, the Transbay Terminal was closed, and demolition of the building and its access ramps began. In 2018, the Salesforce Transit Center opened and all operations began on August 12, 2018.