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Posteurop NEWS Votre Lien Semestriel Avec Le Secteur Postal ÉTÉ - AUTOMNE 2018

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Posteurop NEWS Votre Lien Semestriel Avec Le Secteur Postal ÉTÉ - AUTOMNE 2018 Votre lien semestriel avec le secteur postal PostEurop NEWS Votre lien semestriel avec le secteur postal ÉTÉ - AUTOMNE 2018 DANS CE NUMÉRO > La poste géorgienne – Toutes voiles dehors ! (p. 5) > La CE a adopté les nouvelles règles TVA dans le cadre du commerce électronique (p. 7) > Une nouvelle perspective pour le Forum philatélique (p. 16) WWW.POSTEUROP.ORG - 1 - PostEurop NEWS – ÉTÉSummer - AUTOMNE 2018 2018 CONTENU 03 ÉDITORIAL 22 MEILLEURES PRATIQUES – EUROPE ÉLARGIE • Séminaire de formation sur les questions de 04 ÉVÉNEMENTS transport et de sécurité postale dans le cadre 05 L’ASSOCIATION de la préparation opérationnelle pour le commerce • Exclusif : La poste géorgienne - Toutes voiles dehors ! électronique, à Moscou 07 AFFAIRES RÉGLEMENTAIRES • Séminaire consacré à l’amélioration de la qualité • La Commission européenne a adopté les nouvelles de service de l’EMS règles TVA dans le cadre du commerce électronique 24 SÉCURITÉ ET PROCÉDURES DOUANIÈRES 09 OPÉRATIONS • Groupe de Travail Procédures douanières de • Forum Rémunération à Dublin PostEurop - Réunion de juin • Makedonska Posta soutient le principe de • Modernisation de la TVA et modifications dans les la qualité de service procédures douanières - Êtes-vous réellement prêts ? • Séminaire et réunion du Forum Réseau 25 COMMUNICATIONS des bureaux de poste à Prague • PostEurop et Omniva enfourchent leur vélo pour • Évaluation de la préparation de BH Posta pour sensibiliser à la sécurité routière le commerce électronique : c’est parti ! 26 PROJETS EUROPÉENS • Perspectives de BH Pošta Sarajevo • Projet COG_LO (Opérations Logistiques • Comment une communauté d’amateurs de cartes COGnitives via des réseaux de collaboration postales peut offrir un aperçu du réseau postal sécurisés, dynamiques et ad hoc) 16 MARCHÉ • Programme Erasmus+ : Partenariat stratégique • Une nouvelle perspective pour le Forum pour la formation en gestion des âges pour philatélique -Évolutions dans le domaine l’innovation dans le secteur postal – des Timbres et de la Philatélie ! Projet INNOV’AGE • Concours de timbres EUROPA 2018 • Groupe RADAR (Réactivité - Agilité - Décision - • Protéger notre patrimoine culturel (et nos revenus) Adaptabilité - Résultat) grâce aux timbres EUROPA • Projet du CDS « Recherche sur les tendances dans 20 RESPONSABILITÉ SOCIALE DES ENTREPRISES le secteur postal en 2030 » • Succès de la promotion du dialogue social dans • Projets du Programme de Voisinage de une Europe élargie l’UPU-PostEurop Rédigé, édité et produit par PostEurop Rédaction et compilation des contributions : Cynthia Wee-Neumann Révision et traduction : Maïté Graisse Contributions : Waqas Ahsen, António Amaral, Bjoern Arni, Ghali Benjelloun, Samia Bouzenad, Francesco Costa Barbara, Levan Chikvaidze, André Feio, Karine Fessard, Marko Grden, Jurgen Joos, Zana Kadis, Katherina Kronenberg, Maria Sofia Libera, Maire Lodi, Paulo Magalhães, Margaux Meidinger, Andrej Oreško, Jutta Rawe Baeumer, Bruno Sattler, Carlo Sauvé, Antonino Scribellito, Michele Siconolfi, Agnieska Trząskowska, Adrian Zaimović et Olga Zhitnikova Crédits photo : Georgian Post – couverture © PostEurop 2018 Les droits d’auteur de toutes les illustrations appartiennent à PostEurop, sauf mention contraire Info et abonnement sur : www.posteurop.org/subscribe - 2 - Votre lien semestriel avec le secteur postal ÉDITORIAL Chers Membres, Chers Collègues, L’année 2018 revêt une importance particulière pour PostEurop : c’est notre 25e anniversaire. Si nous jetons un œil à l’histoire de l’Association, nous conviendrons tous qu’elle a parcouru un long chemin. Elle est aujourd’hui constituée d’un solide réseau d’experts postaux qui contribuent sans relâche, dans leurs domaines, à servir l’intérêt commun, tous tournés vers l’avenir du secteur postal. C’est pourquoi la 25e année de PostEurop devrait être centrée sur notre communauté. C’est précisément pour cette raison que PostEurop a lancé sa Campagne pour le 25e anniversaire plus tôt cette année. Depuis lors, nous avons reçu une quantité incroyable de vœux attentionnés (et amusants) de la part de nos membres - à tous les niveaux. Chacun d’entre eux continue à nous inspirer et montre l’esprit de notre secteur. Continuons ensemble ! L’équipe de communication de PostEurop a vraiment apprécié le voyage offert par cette campagne et nous espérons qu’elle servira à nous rappeler ce que nous pouvons accomplir ensemble. “Toute personne qui réussit sait que ses réalisations dépendent d’une communauté de personnes travaillant ensemble.” – Paul Ryan Nous avons également eu le plaisir d’éditer ce grand numéro de PostEuropNews. Nous espérons que vous l’apprécierez. Cynthia Wee-Neumann Responsable de la Communication [email protected] > Pour en savoir plus sur nous : www.posteurop.org - 3 - PostEurop NEWS – ÉTÉ - AUTOMNE 2018 ÉVÉNEMENTS Prochains événements 13-14 NOVEMBRE Forum Rémunération TALLINN, ESTONIE 13 NOVEMBER Groupe de Travail Procédures douanières TALLINN, ESTONIE 14 NOVEMBRE Journée de l'intégration des données TALLINN, ESTONIE 15 NOVEMBRE Réunion des GT Qualité de Service et Opérations TALLINN, ESTONIE 16 NOVEMBRE RESTEZ AU COURANT Comité d'amélioration de la performance DE NOS ÉVÉNEMENTS EN LIGNE : du réseau INTERCONNECT (IPIC) > www.posteurop.org/calendar TALLINN, ESTONIE 24 - 28 OCTOBRE 21 NOVEMBRE Session d’automne du CA de l’UPU Réunion du Groupe de Travail Directive postale BERNE, SUISSE PARIS, FRANCE 12 NOVEMBRE 22 NOVEMBRE Comité de pilotage du Cercle Activités Plénière du Comité Affaires de l'Union opérationnelles européenne TALLINN, ESTONIE PARIS, FRANCE - 4 - Votre lien semestriel avec le secteur postal L’ASSOCIATION La poste géorgienne - Toutes voiles dehors ! Entretien exclusif avec M. Levan Chikvaidze, PDG de Georgian Post La poste géorgienne accueille l’Assemblée plénière 2018 de PostEurop et le dîner de célébration du 25e anniversaire à Tbilissi, la belle capitale de la Géorgie. Dans un entretien avec M. Levan Chikvaidze, PDG de Georgian Post, PostEurop a eu l’occasion d’en savoir plus sur les évolutions récentes de l’opérateur postal. PostEurop : M. Chikvaidze, c’est un honneur pour PostEurop d’être accueillie par Georgian Post à l’occasion de l’Assemblée plénière marquant le 25e anniversaire de notre Association. Que souhaitez-vous dire à nos lecteurs à propos de Tbilissi et pourquoi Georgian Post organise-t-elle cet événement ? LC : C’est vraiment un plaisir et un honneur d’accueillir l’Assemblée plénière du 25e anniversaire de PostEurop en PostEurop : En tant que membre actif de PostEurop, pouvez-vous Géorgie. C’est une excellente occasion de rassembler la nous dire comment l’Association a apporté de la valeur à votre communauté au sens large pour discuter de toute sorte de organisation ? questions dans le secteur postal. Cet événement constitue également une excellente opportunité pour nos invités de LC : PostEurop ajoute de la valeur à ses membres grâce à découvrir notre pays, sa culture, son histoire et ses habitants. son fonctionnement semblable à une plateforme collaborative où ils peuvent échanger des informations sur la coopération, La plénière aura lieu dans notre capitale, Tbilissi, qui est l’une la communication et l’innovation. Cette plateforme permet aux des villes les plus anciennes de Géorgie, fondée au 5e siècle. membres de partager les meilleures pratiques, de développer Le nom de Tbili ou Tbilissi (littéralement « lieu chaud ») a été des activités pour identifier des solutions face aux défis donné à la ville en raison des nombreuses sources d’eau chaude communs auxquels le secteur postal est confronté aujourd’hui. sulfureuse de la région. Ce nom reflète également parfaitement la nature accueillante de la ville et le caractère chaleureux de Des noms tels que Jean-Paul Forceville, Botond Szebeny, ses habitants. Cette terre a accueilli différentes cultures, Jürgen Lohmeyer et Maire Lodi sont largement connus pour ethnies et religions. Tbilissi est un joyau situé entre l’Europe leur soutien envers Georgian Post. Nous apprécions et l’Asie, un endroit que vous ne regretterez pas de visiter. énormément le rôle de PostEurop dans notre croissance et notre développement. Pourquoi la poste géorgienne accueille-t-elle cet événement ? Je dis souvent que la ville de Tbilissi a une âme. Elle ravive PostEurop : Nous avons beaucoup lu au sujet de la les légendes ; il suffit de prendre une profonde inspiration transformation de Georgian Post. Pouvez-vous nous en dire plus pour ressentir son histoire et sa culture. Personnellement, sur ces changements et le rôle que vous avez joué ? Quelles ont j’ai beaucoup apprécié l’accueil que les pays hôtes nous ont été les plus grandes réalisations de la transformation ? réservé à chaque Assemblée plénière de PostEurop et je souhaite à présent que mes chers collègues puissent à leur LC : La poste géorgienne a connu une transformation radicale : tour connaître l’âme de la Géorgie. Nous sommes tous très d’entité démolie et dévastée, elle est devenue une institution enthousiastes à l’idée d’accueillir des représentants moderne et diversifiée, dont la mission de longue date est de d’opérateurs désignés, en particulier ceux qui font beaucoup fournir un service universel à tous les citoyens. Nous avons pour Georgian Post depuis son adhésion à PostEurop. développé et mis en œuvre des produits postaux offrant une valeur ajoutée, tels que le courrier express, le commerce Nous pensons que faire partie de PostEurop est un pas en avant électronique, les nouveaux procédés logistiques, ce qui nous vers l’ambition de la Géorgie à devenir un jour membre de
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