HOMELESS ALLIANCE Job Posting Job Title: Network Administrator Salary range - $40-$50,000 depending on experience Reports to (title): Executive Director Type of position: FLSA: Position Details: Full-time □ Part-time Exempt Individual Contributor □ Intern Nonexempt □ Supervisor/Manager (direct reports) JOB SUMMARY The Network Administrator is responsible for all aspects of the network administration, including servers, desktop systems, ServicePoint (Homeless Management Information System – HMIS) and ServicePoint-related services for the Homeless Alliance and other user agencies. In addition to supporting the information technology infrastructure of the Homeless Alliance and WestTown Homeless Resources Campus, this position is responsible for training all users on all aspects of the HMIS software and security according to HUD guidelines, and conducts presentations to partner agencies on HMIS and HUD reporting requirements. The HMIS Network Administrator designs and performs presentation on HMIS and HUD reporting and encourages involvement of non-participating agencies. RESPONSIBILITIES  Maintains and administers HMIS computer network and related computing environments, including computer hardware, systems software, applications software and all configurations.  Installs, maintains and configures equipment software and accounts for Homeless Alliance Staff, partner agencies and the Day Shelter.  Diagnoses hardware and software problems, replaces defective components as needed.  Performs quality assurance and testing of development release of user interface, database and HUD reports.  Performs routine network start-up and shutdown procedures and maintains control records.  Confers with network users about how to solve existing system problems; provides HMIS technical support to users.  Provides technical assistance to the City of Oklahoma City and the City of Norman regarding HMIS and HUD reporting.  Prepares users by conducting training programs on all aspects of HMIS software and security in accordance with HUD guidelines; provides on-going training and support.  Performs technology needs analysis and assists with technology planning.  Assist with the development of data polices through the data committee of the Coalition to End Poverty as well as the City of Oklahoma City and the City of Norman.  Communicate with and assist the City of Oklahoma City and the City of Norman with reporting requirements as well as providing data to assist evaluating services provided and identify under-served demographic groups.  Monitors and evaluates the quality, timeliness, and accuracy of data input, data management, and data reports.  Maintains Agency Partnership Agreements.  Participates in Homeless Alliance staff meetings related to strategic and tactical software and hardware development of Horizon and network and server architecture.  Perform other related tasks as needed. REQUIREMENTS  Demonstrated knowledge of Windows servers and desktop products.  Demonstrated knowledge of setting up remote access for users.  Demonstrated ability to administer node networks including firewalls.  Demonstrated working knowledge of current communications devices and protocols, server and desktop HOMELESS ALLIANCE Job Posting technologies.  Able to conduct orientation and training to new staff and partner agencies.  Ability to manage multiple projects, activities and tasks simultaneously.  Good knowledge of the Microsoft office suite (Word, Excel, PowerPoint, Outlook)  Documentation and Technical writing skills  Strong verbal and written communication skills.  Able to maintain a professional, customer service-oriented attitude at all times.  Ability to meet face-to-face with a diverse clientele; able to develop rapport, provide information, and refer with sensitivity to cultural issues.  Ability to work and communicate with Homeless Alliance and other user agencies.  Display a high level of initiative, effort and commitment towards completing assignments efficiently.  Ability to work with minimum supervision and demonstrate attention to detail.  Able to be available and on-call for emergencies by telephone and/or cell phone. EDUCATION & WORK EXPERIENCE  Undergraduate degree (BA/BS) from an accredited university in Computer Science, Information Technology or a computer related field, or equivalent work experience.  Technical certifications and/or completion of technical courses a plus.  Should possess 4-5 years of current hands-on experience as an administrator on a medium-sized network of servers and desktop systems devices. PHYSICAL REQUIREMENTS While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment; may occasionally lift/move weight up to 25 lbs. Employee is also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent perform the responsibilities and functions of the job efficiently. Must have the manual dexterity to manually operate and use a computer. The noise level is quiet to moderate; non-smoking environment. WORK ENVIRONMENT The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. Trouble-shooting needs may require occasional evening or weekend work.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the prospective applicant a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

This is a full‐time position. Salary range is $40,000--50,000 DOE. Health and dental benefits included. To apply, please send cover letter and résumé to Kim Woods at [email protected]