IT Organization, Staffing, and Financing

CDS 2017 Survey IT Organization, Staffing, and Financing

This module contains questions about central IT organization, staffing, and financing. This module is required for all participants.

In responding to the survey questions in this module, unless specified otherwise, please enter data that describe your IT environment during the prior fiscal year (FY2016–17). Prior fiscal year is defined as the most recent fiscal year ending before July 1, 2017.

©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 2 CDS 2017 Survey IT Organization, Stafﬁng, and Financing ${m://LastName}

Q1–3 | Highest-Ranking IT Ofﬁcer Position

IT Organization, Stafﬁng, and Financing

Q1–3 | Highest-Ranking IT Ofﬁcer Position

1. What was the title of the highest-ranking IT administrator/officer in your institution during the prior fiscal year? (Check all that apply.) Chief information officer (CIO) Associate vice chancellor

Chief technology ofﬁcer (CTO) Associate vice provost

Chief information technology ofﬁcer (CITO) Assistant vice president

Chief digital ofﬁcer (CDO) Assistant vice chancellor

Chief learning ofﬁcer (CLO) Assistant vice provost

Vice president Dean

Vice chancellor Executive director

Vice provost Director

Other (please specify) Associate provost

Associate vice president Not applicable—position was vacant

2. To whom did the highest-ranking IT administrator/ofﬁcer in your institution report?

NOTE: VP/VC = vice president or vice chancellor President/chancellor/CEO

Highest-ranking academic ofﬁcer (provost, academic VP/VC, dean)

Highest-ranking administrative ofﬁcer (administrative VP/VC, executive VP)

Highest-ranking business ofﬁcer (VP/VC, business ofﬁcer, CFO)

Second-level academic ofﬁcer (vice provost, assistant or associate provost/academic VP)

Second-level administrative ofﬁcer (assistant or associate administrative VP/VC) FOR PRINT ONLY.

Jointly to president/chancellor/CEO and chief academic ofﬁcer

Jointly to president/chancellor/CEO and chief administrative or ﬁnancial ofﬁcer

Jointly to chief academic officer and chief administrative or financial officer

Other (please specify)

Not applicable—position was vacant

3. Was the highest-ranking IT administrator/ofﬁcer a member of the president's or chancellor's cabinet?

Yes

Not applicable—position was vacant

Q4 | IT Issues

IT Organization, Stafﬁng, and Financing

Q4 | IT Issues

Information Security: Developing a holistic, agile approach to reduce institutional exposure to information security threats

Student Success and Completion: Effectively applying data and predictive analytics to improve student success and completion

Data-Informed Decision Making: Ensuring that business intelligence, reporting, and analytics are relevant, convenient, and used by administrators, faculty, and students

Strategic Leadership: Repositioning or reinforcing the role of IT leadership as a strategic partner with institutional leadership

Sustainable Funding: Developing IT funding models that sustain core services, support innovation, and facilitate growth

Data Management and Governance: Improving the management of institutional data through data standards, integration, protection, and governance

Higher Education Affordability: Prioritizing IT investments and resources in the context of increasing demand and limited resources

Sustainable Staffing: Ensuring adequate staffing capacity and staff retention as budgets shrink or remain flat and as external competition grows

Next-Gen Enterprise IT: Developing and implementing enterprise IT applications, architectures, and sourcing strategies to achieve agility, scalability, cost- effectiveness, and effective analytics

Digital Transformation of Learning: Collaborating with faculty and academic leadership to apply technology to teaching and learning in ways that reﬂect innovations in pedagogy and the institutional mission

Q5 | Technology Adoption

IT Organization, Stafﬁng, and Financing

Q5 | Technology Adoption

5. What was your institution's preferred overall approach to adopting technology? We were one of the last to adopt new technologies.

We tended to adopt new technologies after our peers did.

We tended to adopt new technologies at the pace of our peers.

We strived to be early adopters of new technologies where we saw exceptional beneﬁts.

We were usually among the very ﬁrst to adopt new technologies. FOR PRINT ONLY. Q6 | Service Delivery

IT Organization, Stafﬁng, and Financing

Q6 | Service Delivery

6. To contextualize your institution's central IT financial and staffing data, please indicate the services for which central IT had primary responsibility for providing during the prior fiscal year.

NOTE: Services and service categories were developed by ECAR working groups and published in the Higher Education IT Service Catalog: https://library.educause.edu/resources/2015/4/the-higher-education-it-service-catalog-a-working-model-for-comparison- and-collaboration. ADMINISTRATIVE AND BUSINESS a. Alumni and advancement

b. Athletics

c. Auxiliary systems

d. Document imaging and management

e. Faculty information systems

f. Finance, human resources, and procurement systems

g. Library systems

h. Medical and health systems ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata i. Reporting and analytics 4

j. Research administration systems

k. Student information systems

COMMUNICATION AND COLLABORATION l. Collaboration (i.e., technology-enhanced communication)

m. Conferencing (i.e., online conferencing services)

n. E-mail and calendaring

o. Emergency notiﬁcation

p. Telephony

q. Television

r. Websites

ENDPOINT COMPUTING s. Network access

t. Endpoint support (desktops, mobile devices, etc.)

u. Printing

v. Software distribution

INFRASTRUCTURE w. Data center

x. Database (i.e., hosting and administration of databases)

y. Middleware

z. Monitoring

aa. Network

ab. Server infrastructure

ac. Storage

IT PROFESSIONAL SERVICES ad. Application development

ae. Consulting and advising

af. Business continuity and disaster recovery

ag. Enterprise licensing

ah. IT service management

ai. Portfolio and project management FOR PRINT ONLY.

aj. Training

RESEARCH ak. Advanced applications

al. Lab-management systems

am. Research computing

an. Visualization

SECURITY ao. Identity and access management

ap. Secure computing

aq. Security consulting

ar. Security incident response and investigation

as. Security policy and compliance

TEACHING AND LEARNING at. Assessment systems

au. Classroom technology and support

av. Educational technology consulting and training

aw. E-portfolio sites

ax. Learning management systems

ay. Lecture capture service ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata az. Technology-enhanced spaces 5

NOT APPLICABLE Not applicable - central IT did not have primary responsibility for any of these services

Q7 | Fiscal Year

IT Organization, Stafﬁng, and Financing

Q7 | Fiscal Year

7. In which month and year did your institution's prior ﬁscal year end? July 2016

August 2016

September 2016

October 2016

November 2016

December 2016

January 2017

February 2017

March 2017

April 2017

May 2017

June 2017

Other (please specify)

Q8 | Central IT Funds Available

IT Organization, Stafﬁng, and Financing

Q8 | Central IT Funds Available FOR PRINT ONLY.

8. Please enter the actual funds available (in U.S. dollars) to central IT from all funding sources during the prior ﬁscal year from each of the categories listed.

NOTES: Expenditure data are requested in Question 10. Funds available need not be equal to total expenditures for the fiscal year. For example, your institution may permit carryover from one fiscal year to the next or may have been provided with project funds that have not yet been spent. To answer this question: Enter total funds available first. After entering total funds available, category cells will unlock and item 7 will be calculated automatically. The total of all dollars entered should represent the total funds available to central IT in the prior fiscal year (including funds for compensation and employee-related expenditures, carryover funds, etc.). If you had no funds available from a category area, enter 0. If you had funds available from a category but the amount is impossible to estimate, check “Unable to estimate.” For this question to be complete, all rows must have any of the following: a positive value, 0, or “Unable to estimate” checked. Do not use commas for estimates of 1000 or greater.

Prior ﬁscal year funds available Unable to estimate

ENTER TOTAL FUNDS AVAILABLE FIRST

1. Carryover from the previous ﬁscal year (if any)

2. Funds allocated to central IT from revenue generated from a general student technology fee (if not included in ongoing base funds)

paid from another source (if not included in ongoing base funds) 4. Ongoing base funds (including funds for compensation and

employee-related expenditures) 5. Funds available from fee-based/cost-recovery services (e.g., network services, computer repairs, printing) charged to entities either internal or external to the institution 6. One-time funds

7. Other (describe other funding source(s) below)

Other funding source(s)

Q9 | Student Technology Fee

IT Organization, Stafﬁng, and Financing

Q9 | Student Technology Fee

9a. Did your institution charge a general student technology fee (that is, a fee designated wholly for IT that is levied on all students, as opposed to speciﬁc IT fees based on academic major or other criteria)?

NOTE: If you select "No," Questions 9b–9d will not be displayed.

Yes, embedded in tuition/not charged separately

Yes, charged separately

9b. What amount in U.S. dollars (USD) was generated for the entire institution by the technology fee during the prior ﬁscal year? FOR PRINT ONLY.

NOTE: The amount entered here may differ from the response entered in Question 8, Item 2.

Amount generated

Unable to estimate

9c. Were any funds allocated to central IT from revenue generated from the general student technology fee? Yes

Unsure

9d. Who participated in determining how student technology fee revenue is spent? (Check all that apply.) Students

IT administration

Institutional leadership

Campus committee

State agency

Funds are earmarked or restricted by policy

Other (please specify)

Q10–11 | Central IT Expenditures

IT Organization, Stafﬁng, and Financing

Q10–11 | Central IT Expenditures

10. Please enter the U.S. dollar (USD) amounts central IT spent during the prior ﬁscal year from each of the expenditure categories listed.

NOTES: Funds available are requested in Question 8. Funds available need not be equal to total expenditures for the fiscal year. For example, your institution may permit carryover from one fiscal year to the next or may have been provided with project funds that have not yet been spent. To answer this question: Enter total expenditure estimate first. The expenditure estimate entered here and in Question 12 should be the same. After entering total estimate, expenditure category cells will unlock and item 8 will be calculated automatically. The total of all dollars entered should represent the total central IT spent in the prior fiscal year. If you had no expenditures in a category area, enter 0. If there were expenditures in a category but the amount is impossible to estimate, check “Unable to estimate.” For this question to be complete, all rows must have any of the following: a positive value, 0, or “Unable to estimate” checked. Do not use commas for estimates of 1000 or greater. Please exclude all depreciation or amortization expenses. Categories in this question are meant to be mutually exclusive. Please do not double count expenditures in this question. Whereas the CDS 2016 survey asked for "compensation or fringe benefits for central IT staff paid by central IT," item 1 below, includes salaries AND benefits, regardless of funding source. If you provided an amount in Question 8 item 3, you should include the associated compensation expenditures in Question 10 item 1. Student employee FTE data are requested in Question 14. Please include compensation for all student employees, regardless of funding source, in item 2 below. Q12 expenditures =

$${q://QID172%231/ChoiceTextEntryValue/1/1} Unable Prior ﬁscal year expenditures to estimate

ENTER TOTAL EXPENDITURES FIRST

1. Stafﬁng: Compensation (salaries AND fringe beneﬁts) for central IT staff (from

any source) FOR PRINT ONLY.

2. Stafﬁng: Compensation for student employees

3. Stafﬁng: Fixed-term labor expenditures

4. Stafﬁng: Professional development (training, education and professional

development, training-related travel) 5. Operations: Expenditures for providing in-house infrastructure and services (i.e., "what you do yourself"; include associated one-time project costs; exclude staffing costs accounted for in items 1–4) 6. Operations: Expenditures for services purchased from external providers (i.e., "what you pay someone else to do"; e.g., externally provided help desk, data center, or services provided by multicampus system or district offices; include associated one-time project costs and professional services; exclude staffing costs accounted for in items 1–4) 7. Operations: Expenditures for utilities and space/facilities (if paid separately by

central IT) 8. Other central IT expenditures (describe other expenditures below)

Other central IT expenditures

Yes

Not applicable—do not have student employees in central IT

Q12 | Central IT Expenditures by IT Domain

IT Organization, Stafﬁng, and Financing

Q12 | Central IT Expenditures by IT Domain

12. Out of the central IT expenditures entered in Question 10, what amounts were spent in the following IT domain areas in the prior ﬁscal year?

NOTES: To answer this question: Enter total expenditure estimate first. The expenditure estimate entered here and in Question 10 should be the same. After entering total estimate, expenditure category cells will unlock and item 9 will be calculated automatically. The total of all dollars entered should represent the total central IT spent in the prior fiscal year. If you had no expenditures in a category area, enter 0. If you had expenditures in a category but the amount is impossible to estimate, check “Unable to estimate.” For this question to be complete, all items must have either a positive value, 0, or “Unable to estimate” checked. Do not use commas for estimates of 1000 or greater. Even if you do not use this taxonomy in your institution, please redistribute your expenditures according to these definitions to ensure comparable data across all CDS participants. If you are completely unable to redistribute your expenditures according to this taxonomy, select "Unable to estimate" for items 1–8. Definitions of the CDS IT domains can be found at http://www.educause.edu/research-and-publications/research/core-data- service/about-core-data-service/it-domain-definitions. Q10 expenditures =

$${q://QID173%231/ChoiceTextEntryValue/1/1} Unable Prior ﬁscal year expenditures to estimate

ENTER TOTAL EXPENDITURES FIRST

1. Administration and management of IT

2. IT support services

3. Educational technology services FOR PRINT ONLY.

4. Research computing services

5. Communications infrastructure services

6. Enterprise infrastructure and services

(including data centers) 7. Information security (including identity

management) 8. Information systems and applications

9. Other IT domain(s) [enter amount here;

describe other IT domain(s) below]

Other IT domain(s)

Q13 | Central IT Expenditures by Run, Grow, and Transform

IT Organization, Stafﬁng, and Financing

13a. Out of the central IT expenditures entered in Question 10, approximately what percentage was spent to run, grow, and transform the institution in the prior ﬁscal year? (optional)

NOTES: Transform: Was the spending revolutionary? If yes, then count as transform. Include spending to plan and implement transformative change; or change that supports new “customers,” programs, services, or other sources of value; or entirely new methods of running the institution or its programs and services. Examples include developing a new online degree program, building an international campus, implementing applications for significantly re-architected business processes, implementing a CRM system for the first time, or implementing an institutional analytics program. Run: If not transform, then did the spending keep the lights on? If yes, then count as run. Include spending on ongoing operations. Grow: If not transform or run, then did the spending expand capacity or increase effectiveness? If yes, then count as grow. Include spending to accommodate incremental growth and improvements. Examples might include supporting an expansion of students, faculty, or staff or a new satellite campus, upgrading an existing application, or replacing an application without significantly redesigning the business processes it supports. Question 13b will be displayed only if estimates of run, grow, and transform spending are provided.

Percentage of expenditures

Run

Grow

Transform

Total

IT Organization, Stafﬁng, and Financing

Q13 | Central IT Expenditures by Run, Grow, and Transform

13b. How accurate is the response provided in Question 13a? Extremely accurate, +/– 0–5%

Somewhat accurate, +/– 5–10%

A little accurate, +/– 10–20%

Not at all accurate, +/– more than 20%

Q14 | Central IT Stafﬁng FOR PRINT ONLY.

IT Organization, Stafﬁng, and Financing

Q14 | Central IT Stafﬁng

14. How many full-time equivalent (FTE) staff—including clerical, support, and management staff—and students were employed in central IT in each of the IT domain areas below for the prior ﬁscal year?

NOTES: To answer this question: Enter total FTE estimates first. After entering total FTE estimates, domain area cells will unlock and item 9 will be calculated automatically. If you had no staff or students in an IT domain area, enter 0. For partial FTEs, please use decimal numbers. For this question to be complete, all rows must have any of the following: a positive value, 0, or “Unable to estimate” checked. Student number should be entered in FTEs. This may be different from the total number of student workers in central IT. For example, 4 students working 10 hours a week each would count as 1 FTE. The following methods may be used to calculate this number: If you know the total number of student worker hours allocated to central IT during the fiscal year, divide that number by 2,000 (number of hours/year based on a 40-hour workweek). If you know the total number of dollars used for student workers, divide that number by the average hourly wage and then divide the result by 2,000. Please include fixed-term employees. Even if you do not use this taxonomy in your institution, please redistribute your FTE numbers according to these definitions

to ensure comparable data across all CDS participants. Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Deﬁnitions of the CDS IT domains can be found at http://www.educause.edu/research-and-publications/research/core-data-10 service/about-core-data-service/it-domain-deﬁnitions.

Staff FTE Unable to estimate Student Employee FTE Unable to estimate

ENTER TOTAL FTE FIRST

1. Administration and management of IT

2. IT support services

3. Educational technology services

4. Research computing services

5. Communications infrastructure services

6. Enterprise infrastructure and services

(including data centers) 7. Information security (including identity

management) 8. Information systems and applications

9. Other IT domain(s) (describe other IT

domain(s) below)

Other IT domain

Q15 | Distributed IT

IT Organization, Stafﬁng, and Financing

Q15 | Distributed IT

15a. Based on the proportions of IT expenditures and staff in central IT as compared to elsewhere in the institution, to what extent is IT at your institution centralized?

NOTES: FOR PRINT ONLY. Question 15b will be displayed only if IT is 0–74% centralized. Question 15c will be displayed only if estimates of distributed IT expenditures or stafﬁng are provided in Question 15b. 0% centralized (completely 25–49% 50–74% 75–99% 100% centralized

distributed IT) 1–24% centralized centralized centralized centralized (no distributed IT) Proportion of IT expenditures in central IT as compared to elsewhere in the institution Proportion of IT staff in central IT as

compared to elsewhere in the institution

IT Organization, Stafﬁng, and Financing

Q15 | Distributed IT

15b. Please estimate distributed IT expenditures and stafﬁng at your institution during the prior FY.

NOTE: Recommendations for measuring the cost of distributed IT were developed by ECAR working groups and published in Calculating the Costs of Distributed IT Staff and Applications (https://library.educause.edu/resources/2015/8/calculating-the-costs- of-distributed-it-staff-and-applications).

FOR EXPENDITURES: If you had no IT expenditures outside central IT, enter 0. These expenditures would include compensation for distributed IT personnel, hardware, software, licenses, and so forth. For assistance with this question, your institution's chief business officer may be able to provide an estimate of distributed IT expenditures. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 11 FOR IT STAFF FTE: Staff who don’t report to central IT but who work 50% or more on IT activities and who have IT staff job titles (programmers, DBAs, etc.) consistent with the CDS domain definitions should be counted. These staff will typically be discovered via HR or budget queries. This approach will almost certainly underestimate the total amount of distributed IT work, but the consistency across institutions and over time outweighs that gap. If no IT personnel were employed outside the central IT organization, enter 0. For assistance with this question, your institutional HR office may be able to provide an estimate of the number of IT positions at your institution.

FOR IT STUDENT FTE: Student number should be entered in FTEs. This may be different from the total number of student workers in distributed IT. For example, 4 students working 10 hours a week each would count as 1 FTE. The following methods may be used to calculate this number: If you know the total number of student worker hours allocated to distributed IT during the ﬁscal year, divide that number by 2,000 (number of hours/year based on a 40-hour workweek). If you know the total number of dollars used for student workers, divide that number by the average hourly wage and then divide the result by 2,000. For assistance with this question, your institutional HR ofﬁce may be able to provide an estimate of the number of IT student positions at your institution.

Distributed IT Unable to estimate

IT expenditures outside central IT

IT staff FTE outside central IT

IT student FTE outside central IT

IT Organization, Stafﬁng, and Financing

Q15 | Distributed IT

15c. How accurate are the responses provided in Question 15b? Extremely accurate Somewhat accurate A little accurate Not at all accurate

(+/– 0–5%) (+/– 5–10%) (+/– 10–20%) (+/– more than 20%) » IT expenditures outside central IT

» IT staff FTE outside central IT

» IT student FTE outside central IT

Q16 | Multicampus Systems/Districts FOR PRINT ONLY.

IT Organization, Stafﬁng, and Financing

Q16 | Multicampus Systems/Districts

16a. In the prior ﬁscal year, was your institution part of a multicampus system or district?

NOTE: If you select "No," Question 16b will not be displayed. Yes, the response to this module represents the central ofﬁce only.

Yes, the response to this module represents the central ofﬁce and a campus.

Yes, the response to this module represents a campus only.

No.

16b. How many degree-granting "component" institutions of each of the following Carnegie Classiﬁcations make up your multicampus system?

NOTES: Enter the number of campuses in each Carnegie Classiﬁcation, totaling to the number of campuses in your system.

If you had no institutions in a particular classiﬁcation, enter 0.

Systems outside the United States are asked to classify their components according to the Carnegie Classiﬁcation of Institutions of Higher Education (described fully at http://carnegieclassiﬁcations.iu.edu/descriptions/basic.php). ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata A response must be submitted for "other specialized institutions (OTHER)." Acceptable responses for this item include12 0 or a number greater than 0; for the latter, please provide a description in the "Other specialized institution(s)" box below. Doctoral/research universities—Extensive (DR EXT)

Doctoral/research universities—Intensive (DR INT)

Master's colleges and universities I (MA I)

Master's colleges and universities II (MA II)

Baccalaureate colleges—Liberal arts (BA LA)

Baccalaureate colleges—General (BA GEN)

Baccalaureate/associate's colleges (BA AA)

Associate's colleges (AA)

Other specialized institution(s) [enter number here; describe other specialized institution(s) below]

Total

Other specialized institution(s)

Q17 | Institutions Outside the United States

IT Organization, Stafﬁng, and Financing

Q17 | Institutions Outside the United States

17a. In the prior ﬁscal year, was your institution's primary location outside the United States?

NOTE: If you select "No," Questions 17b–17h will not be displayed. Yes FOR PRINT ONLY. No

IT Organization, Stafﬁng, and Financing

Q17 | Institutions Outside the United States

You indicated in Question 17a that your institution's primary location is outside the United States. Click Back to change that answer.

17b. In which country was your institution primarily located?

NOTE: If your institution had campuses in multiple countries, please indicate here the country of your principal campus. AE United Arab Emirates DE Germany IS Iceland QA Qatar

AU Australia DK Denmark JP Japan RU Russian Federation

BE Belgium EG Egypt KE Kenya SA Saudi Arabia

BM Bermuda ES Spain KR Korea SE Sweden

BR Brazil FI Finland LB Lebanon SG Singapore

BY Belarus FR France LV Latvia TH Thailand

CA Canada GR Greece MX Mexico TR Turkey

CL Chile HK Hong Kong NO Norway UK United Kingdom

CN China IE Ireland NZ New Zealand ZA South Africa

Other (please specify) CO Colombia IL Israel PE Peru

17c. What were the total expenses in U.S. dollars (USD), not including student ﬁnancial aid, for your institution during the prior ﬁscal year? Total institutional expenses

Unable to estimate

17d. What was the total research income in U.S. dollars (USD) for your institution during the prior ﬁscal year?

NOTE: For institutions that report this value annually to a government entity, please use the most recently reported estimate for total research income. Total research income

Unable to estimate

17e. What exchange rate did you use to convert your local currency to USD for ﬁnancial data in this survey?

$1 US =

Currency (e.g., euros)

17f. How many full- and part-time graduate and undergraduate students (i.e., headcount) were enrolled in your institution during the prior ﬁscal year?

NOTE: If you had no students in a category, please enter 0. Full-Time Full-Time Part-Time Part-Time Unable to estimate Unable to estimate

Undergraduate

Graduate FOR PRINT ONLY.

17g. How many full-time equivalent (FTE) employees, including faculty, were employed by your institution during the prior ﬁscal year? FTE employees

Unable to estimate

17h. Was your institution a member of any of the following higher education IT organizations or consortia? (Check all that apply.) ASAUDIT (South Africa) JUCC (Joint Universities Computer Centre, Hong Kong)

CAUDIT (Council of Australian University Directors of Information Technology) LERU (League of European Research Universities)

CSIESR (France) SURF (Netherlands)

CUCCIO (Canadian University Council of Chief Information Ofﬁcers) SWITCH (Switzerland)

EUNIS (Europe) UCISA (United Kingdom)

Other (please specify) HEITBC (Higher Education IT British Columbia)

Jisc (United Kingdom) Not a member of any organizations or consortia

Q18–19 | Supplemental Information

18. Please provide, in a paragraph or two, any background information about IT organization, stafﬁng, and ﬁnancing in your institution that could be useful to other CDS participants who may be using your data in their benchmarking. Examples: We hired a consultant to redesign our funding model; in the past year we migrated student e-mail to a cloud service. (optional)

19. Please provide the name and e-mail address of the person to contact regarding your institution's responses to this module of the CDS survey. (optional)

Q20–23 | Module Feedback

IT Organization, Stafﬁng, and Financing

Q20–23 | Module Feedback

20. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any questions in this module are not relevant to your institution. How else could this module of the CDS survey be improved? (optional)

21. How many people participated in preparing and completing the answers to the questions in this module? (optional) FOR PRINT ONLY. 1

2–4

22. Approximately how much time did you spend on the following? (optional)

Number of hours Acquiring and processing question data prior to

entering data into the survey

Entering data into the survey

23. How easy was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the questions, etc. (optional) Very difﬁcult

Difﬁcult

Somewhat difﬁcult

Somewhat easy

Easy

Very easy ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 15

©2017 EDUCAUSE. Reproduction by permission only. This is the IT Organization, Staffing, and Financing module of the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

FOR PRINT ONLY.

CDS 2017 Survey IT Support Services

IT Support Services This module contains questions about help desk and other support services offered by central IT. This is an optional module.

NOTES: Unless othwise specified, all questions in this survey request data for the prior fiscal year. Throughout the survey, "central IT" refers to the centralized information technology services and support organization reporting to the highest-ranking information technology administrator/officer in the institution. For CDS participants from central offices of multicampus systems and community college districts, "institution" refers to the central office only, not the entire multicampus entity. For all other participants, "institution" refers to the individual college or university (typically referred to as a "campus"). Please refer to the CDS glossary for definitions of other terms in the survey. Questions 5-12 will be displayed only if your help desk is provided primarily by central IT or shared between central IT and distributed IT.

IT Support Services

©2017 EDUCAUSE. Reproduction by permission only. This is the IT Support Services module of the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

Survey Powered By Qualtrics

Q1–2 | IT Support Services

IT Support Services

Q1–2 | IT Support Services

1. Which organizational units were responsible for the following IT support service functions in your institution?

NOTE: Questions 5–12 refer to service desks provided primarily by central IT or shared between central IT and distributed IT. Questions 5– 12 will be displayed only if you identify "Primarily central IT" or "Shared between central IT and distributed IT" for item h below. Shared between central IT and Primarily distributed Primarily system or No organizational Primarily central IT distributed IT IT district ofﬁce Primarily outsourced unit responsible a. Computer installation

b. Computer repair

c. Computer store

d. Departmental computing support

e. Desktop computing

f. Executive IT support

g. Initial contact center

h. IT service desk

i. IT training and education

j. Multimedia services

2. Please describe the status of the following IT service desk dispatch models at your institution. Formerly implemented/ In planning, never No plans to pursue, never discontinued Implemented implemented implemented a. Permanent centralized service desk

b. Nonpermanent/rotating centralized service

desk c. Permanent satellite service desks

d. Nonpermanent/rotating satellite service desks FOR PRINT ONLY.

e. Pop-up service desks

f. Share service desks (with other departments;

e.g., with info desk)

Q3–4 | IT Support Services Stafﬁng

IT Support Services

Q3–4 | IT Support Services Stafﬁng

3. How many full-time equivalent (FTE) IT service desk and desktop computing staff and students were employed in central IT during the prior ﬁscal year?

NOTES: If you had no staff or students in an area, enter 0. For partial FTEs, please use decimal numbers. Student number should be entered in FTEs. This may be different from the total number of student workers in central IT. For example, 4 students working 10 hours a week each would count as 1 FTE. The following methods may be used to calculate this number: If you know the total number of student worker hours allocated to central IT, divide that number by 2,000 (number of hours/year based on a 40-hour workweek). If you know the total number of dollars used for student workers, divide that number by the average hourly wage and then divide the result by 2,000. Please include part-time, temporary, and limited-term employees. Please include any professional services staff or staff employed by external providers working on-premises.

Unable to On-premises staff of Unable to Desktop computing Central IT staff FTE Student employee FTE Unable to estimate estimate external providers estimate IT service desk

4. Out of the total central IT service desk FTE entered in Question 3, approximately what percentage of time was dedicated to the following roles during the prior ﬁscal year?

a. Service desk administration %

b. Phone support %

c. Walk-in support %

d. Desk-side support (break-ﬁx) %

e. Computer installation %

f. Other (please specify) %

Total %

Q5–7 | Service Desk Service Level

IT Support Services

Q5–7 | Service Desk Service Level

5. How many hours per week did the central IT service desk provide the following levels of service during the prior ﬁscal year?

NOTE: 24 hours of service 7 days per week would be entered as 168; 8 hours of service 5 days per week would be entered as 40; etc. If a level of support was not provided, please enter 0.

Full-service support hours/week Limited support hours/week In-person/walk-in support

Non–in-person support (e.g., phone, IM, virtualized service desk) provided by on- premises staff Non–in-person support (e.g., phone, IM, virtualized service desk) provided by an off- premises service FOR PRINT ONLY.

6. Please describe the service availability schedule for your institution's central IT service desk during the prior ﬁscal year (e.g., M–F 9am– 5pm at full support, M–F 5pm–12am at limited support, Saturday 8am–12pm at full support, Sunday 5pm–12am at full support).

During the primary academic calendar

During semester breaks

Other schedule (please specify)

7. What was the highest level of service provided by the central IT service desk? Tier/Level 0: Self-service

Tier/Level 1: Initial contact (e.g., walk-up, phone call, e-mail)

Tier/Level 2: Escalation (including remote, desk-side, and/or e-mail support)

Tier/Level 3: Escalation to specialist (e.g., engineer, sysadmin)

Tier/Level 4: Escalation to service owner or higher leadership

Not applicable

Q8 | Service Desk Channels

IT Support Services

Q8 | Service Desk Channels ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 19

8. Through which of the following channels was support provided by your institution's central IT service desk?

NOTE: Information about knowledge management systems is requested in Question 12.

Support provided and tickets Support provided but tickets not tracked tracked Support not provided a. Walk-in

b. Phone

c. E-mail

d. Chat/instant message

e. Social media (e.g., Twitter, Facebook)

f. Remote assistance/desktop

g. Mobile app

h. Wiki

i. Self-service portal

j. FAQ

k. SaaS (e.g., Lynda.com)

l. Video tutorials

m. Other (please specify)

Q9 | Service Desk Usage

IT Support Services

Q9 | Service Desk Usage

NOTE: If you indicated in Question 8 that you did not track tickets, this page will be blank. Click Next to continue, or return to Question 8 to change your answers.

9. How many requests (tickets) were received by your service desk from each source during the prior ﬁscal year?

NOTE: Consider all tasks related to one ticket as one countable ticket.

Unable to Unable to FOR PRINT ONLY. Tickets handled by on- Tickets handled by off- estimate - on- estimate - premises staff premises service premises off-premises

» a. Walk-in

» b. Phone

» c. E-mail

» d. Chat/instant message

» e. Social media (e.g., Twitter, Facebook)

» f. Remote assistance/desktop

» g. Mobile app

» h. Wiki

» i. Self-service portal

» j. FAQ

» k. SaaS (e.g., Lynda.com)

» l. Video tutorials » m. Other (please specify)

Q10 | Service Desk Services

IT Support Services ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Q10 | Service Desk Services 20

10. Which types of services were offered by your central IT service desk and which level of support was offered?

NOTE: If some services, such as hardware repair, were provided by a separate unit within central IT, please consider them as service desk services for the purposes of this question. Not applicable - no support Full support Best effort support provided a. System authentication and passwords

b. Access to/use of a university portal

c. Access to/use of administrative information systems/ERP

d. Access to/use of institution's library system

e. Access to/use of a learning (course) management system

f. Wired network connectivity

g. Wireless network connectivity

h. Assistance with ofﬁce suite (e.g., word processing, spreadsheet)

i. Assistance with other software applications

j. Assistance with mobile apps

k. End-user system performance, conﬁguration, updates

l. End-user operating system installation, reinstallation

m. Laptop checkout/loan

n. Tablet checkout/loan

o. Other equipment checkout/loan (e.g., cameras, projectors, cable

adapters, presentation clickers) p. Hardware repair

q. Telephony issues

r. A/V or security management

s. Virus or malware-related issues

Q11 | Service Desk Metrics

IT Support Services

Q11 | Service Desk Metrics FOR PRINT ONLY.

11a. Which of the following metrics did your institution's central IT service desk track during the prior ﬁscal year? Mean time to resolve

First contact resolution rate

Initial response to e-mail

Average call time

Average wait time

Average calls abandoned

Average cost per ticket

Average number of tickets in the backlog

Customer satisfaction

Other (please specify)

Not applicable - no metrics tracked

IT Support Services

Q11 | Service Desk Metrics

NOTE: If no target range existed, please enter 0 for both values and select "Not applicable - no target range."

Target range Percent of time within range 0– 20– 40– 60– 80– Not applicable - no Lower threshold Upper threshold 20% 40% 60% 80% 100% target range

» Mean time to resolve

» First contact resolution rate

» Initial response to e-mail

» Average call time

» Average wait time

» Average calls abandoned

» Average cost per ticket » Average number of tickets in the

backlog » Customer satisfaction

» Other (please specify)

» Not applicable - no metrics tracked

Q12 | Knowledge Management System (KMS) Usage and Stafﬁng

IT Support Services

Q12 | Knowledge Management System (KMS) Usage and Stafﬁng

12a. Did your service desk use a knowledge management system (KMS)?

NOTE: If you select "No," Questions 12b-12d will not be displayed. Yes, for service desk and other IT staff use only

Yes, for self-service end-user use only

Yes, for both internal and self-service use

Yes, for other purposes (please specify)

No, but planning to use FOR PRINT ONLY. No, not planning to use

12b. What was the total number of active documents supported by your KMS? Total number of active documents

Unable to estimate

12c. What was the total number of hits (not unique) to your KMS content?

Total number of hits

Unable to estimate

12d. How many full-time equivalent (FTE) staff including development, clerical, support, and management staff supported this KMS effort?

NOTES: If you had no staff, enter 0. For partial FTEs, please use decimal numbers. Staff FTE

Unable to estimate

IT Support Services

Q13 | IT Service Management Maturity

13a. Please characterize each of the following items as it relates to the state of IT service management at your institution as of June 30, 2017.

Partially Not achieved Slightly achieved achieved Largely achieved Fully achieved (0–5%) (>5–35%) (>35–65%) (>65–95%) (95–100%)

1 2 3 4 5 1. LEADERSHIP 1.1) IT service management has committed, ongoing, and transparent

support from the highest ranking IT ofﬁcer. 1.2) IT service management has buy-in and consensus within the IT

organization. 1.3) There is a deﬁned role with responsibility for IT service management, someone is assigned to this role, and that person is able to dedicate an appropriate amount of time to IT service management. 1.4) There is an institution-wide approach to IT service management that

encompasses central IT and any distributed IT organization. 2. STRATEGY

1 2 3 4 5 2.1) IT initiatives are aligned with the institution's goals and business

objectives. 2.2) Representatives from academic and administrative departments consult

on IT strategic planning efforts. 2.3) Decisions about which services IT offers are informed and inﬂuenced by

constituent needs. 2.4) Institutional and IT leaders clearly understand the costs of IT services as well as their beneﬁts, and incorporate that information into their decision- making processes. 2.5) Spending on IT services is based on service prioritization and utilization.

2.6) The value of IT services is well understood throughout the institution.

2.7) The IT operational budget can be mapped to IT services.

1 2 3 4 5 3. SERVICE DESIGN 3.1) IT services are identiﬁed and deﬁned.

3.2) IT services have assigned service owners who are held accountable for

FOR PRINT ONLY. service efﬁciency and effectiveness. 3.3) Constituents, users, and providers have a clear understanding of IT

service offerings. 3.4) An IT service catalog is in place, published, and used to communicate

service offerings. 3.5) IT services are available and accessible in accordance with users’

needs.

1 2 3 4 5 3.6) Standardized policies and procedures ensure consistent IT service

delivery and management. 3.7) IT service performance standards are deﬁned with associated metrics

and/or analytics, which are used to assess IT service delivery. 4. SERVICE TRANSITION 4.1) Conﬁguration items (e.g., computers, software, software licenses, racks, network devices, storage, and associated components) and dependencies among them have been identiﬁed within our institution’s IT environment. 4.2) Changes that affect IT services are managed through sustainable and

repeatable processes. 4.3) IT changes and their user-facing implications are designed in appropriate consultation with and clearly communicated to constituents and users.

1 2 3 4 5 4.4) Knowledge about organizational practices, goals, and lessons learned is

captured and shared effectively with constituents, users, and providers. 5. SERVICE OPERATION 5.1) Users can request, access, and consume IT services easily.

5.2) Common IT service requests are identiﬁed and optimized. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 23

1 2 3 4 5 5.3) In the case of a disruption, IT services are quickly restored and

foundational causes are identiﬁed and eliminated. 5.4) Problem resolution involves a coordinated effort across the IT

organization.

1 2 3 4 5 5.5) Root causes of incidents are identiﬁed and used to identify opportunities

for service improvement. 6. CONTINUAL SERVICE IMPROVEMENT 6.1) Regular assessments of service quality are conducted with stakeholders

and users across campus. 6.2) Constituent needs and expectations are continually incorporated into

service improvement efforts. 6.3) Services are changed and improved to support changing business

needs.

IT Support Services

Q13 | IT Service Management

13b. For analysis purposes, please select the title(s) of the individual who completed and approved the responses for the IT service management maturity index. (Check all that apply.) Chief information ofﬁcer (CIO) Associate vice president

Chief technology ofﬁcer (CTO) Associate vice chancellor

Chief information technology ofﬁcer (CITO) Associate vice provost

Chief learning ofﬁcer (CLO) Assistant vice president

Chief digital ofﬁcer (CDO) Dean

Vice president Executive director

Vice chancellor Director

Vice provost Other (please specify)

Associate provost

13c. For analysis purposes, please select the areas of responsibility of the individual who completed and approved the responses for the IT FOR PRINT ONLY. service management maturity index. Include all areas this person oversees regardless of whether they are in-sourced or outsourced. (Check all that apply.) Executive IT leadership Desktop services or client support

Information security and services Applications development or operations

Academic computing/instructional technology Data, analytics, and business intelligence

Networks and systems Design, media, and web

Research computing/cyberinfrastructure Library/library services

Administrative/enterprise IT Institutional research

Other (please specify) IT operations and service delivery

Q14–15 | Supplemental Information

IT Support Services

Q14–15 | Supplemental Information

14. Please provide, in a paragraph or two, any background information about IT support that could be useful to other CDS participants who may be using your data in their benchmarking. Examples: Our service desk is completely outsourced; our knowledge management system is shared with another institution. (optional)

15. Please provide the name and e-mail address of the person to contact regarding your institution's responses to this module of the CDS survey. (optional)

Q16–19 | Module Feedback

IT Support Services

Q16–19 | Module Feedback

16. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any questions in this module are not relevant to your institution. How else could this module of the CDS survey be improved? (optional)

17. How many people participated in preparing and completing the answers to the questions in this module? (optional)

2–4

18. Approximately how much time did you spend on the following? (optional) FOR PRINT ONLY. Number of hours Acquiring and processing question data prior to entering

data into the survey

Entering data into the survey

19. How easy was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the questions, etc. (optional) Very difﬁcult

Difﬁcult

Somewhat difﬁcult

Somewhat easy

Easy

Very easy

CDS 2017 Survey Research Computing Services

Research Computing Services

This module contains questions about consulting/support and operational IT services provided by central IT and other units for researchers, including access to remote resources. This is an optional module.

Module 4 | Research Computing Services Q1 | Research Computing Service Delivery Q8–9 | Supplemental Information

Q10–13 | Module Feedback FOR PRINT ONLY.

©2017 EDUCAUSE. Reproduction by permission only. This is the Research Computing module of the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

Survey Powered By Qualtrics

Q1 | Research Computing Service Delivery

Research Computing Services

Q1 | Research Computing Service Delivery

1a. In the prior ﬁscal year, did your institution provide research computing service?

NOTES: Research computing service is deﬁned as technology resources and services to support research that has specialized or highly intensive computation, storage, bandwidth, or visualization requirements. Within this module the terms research computing and IT research services are used interchangeably; they mean a spectrum of things, such as HPC, HTC, computation, storage, network, consulting, training, etc. If you select "No," Questions 1b and 2–7 will not be displayed. Yes

1b. Which option best describes your institution's provision of research computing services? Independent; our institution provides research computing services as a separate resource from central IT.

Integrated; our institution provides research computing services as a part of central IT.

Split; our institution provides some infrastructure and IT resources to researchers, with each research group responsible for its respective needs beyond this.

Other (please specify)

1c. Which option best describes your institution's intent to provide research computing services over the next two years? Independent; our institution plans to provide research computing services as a separate resource from central IT.

Integrated; our institution plans to provide research computing services as a part of central IT.

Split; our institution plans to provide some infrastructure and IT resources to researchers, with each research group responsible for its respective needs beyond this.

None; we do not plan to provide any research computing services.

Other (please specify)

Q2 | Funding for Research Services FOR PRINT ONLY. Research Computing Services

Q2 | Funding for Research Services

2. In the prior ﬁscal year, which funding sources were used primarily to support each of the centrally provided IT services available to researchers in your institution?

Primarily chargeback Primarily chargeback Primarily operating Primarily capital Primarily student IT to department to individual research Other; please budget appropriation budget appropriation fee budgets grants describe below Compute (HPC and HTC)

Storage

Networking

Analysis and visualization tools

Consulting services

Other funding sources

Research Computing Services

Q3 | Consulting and Support Services for Research

3a. What IT-related consulting and support services were offered to researchers at your institution, and which organizational unit(s) provided the services?

NOTES: Deﬁnitions for independent, integrated, and split support services are provided in Question 1b. Stafﬁng for consulting and support services are addressed in Question 3b. IT-related operational services are addressed in Question 4.

Split - central Outsourced: Integrated - IT and government, Independent - central IT and individual non- Outsourced: Independent - research research research Other campus commercial commercial Service not central IT computing computing groups entity entities services provided a. Preparation and review of research grant

applications b. Review and/or approval of information security plans for research involving sensitive data c. Review and/or approval of NSF-required data management plans as part of NSF proposals d. Review and/or approval of other technical aspects of research projects, such as

hardware and software acquisition, systems management, and networking e. Consulting on statistical, machine

learning, and modeling methods f. Identiﬁcation of unmet needs of research

community Split - central Outsourced: Integrated - IT and government, Independent - central IT and individual non- Outsourced: Independent - research research research Other campus commercial commercial Service not central IT computing computing groups entity entities services provided g. Consulting/support for software

development and software porting h. Consulting/support for post processing

(visualization, analysis) i. Consulting/support for high-performance and/or high throughput computing conﬁguration and operation

j. Consulting/support for data storage FOR PRINT ONLY. solutions and data access, including those mandated by federal grants k. Consulting/support for access to federally funded research resources, such as XSEDE,

Open Science Grid, DataNet projects, or iPlant l. Consulting/support for access to

commercial cloud computing resources Split - central Outsourced: Integrated - IT and government, Independent - central IT and individual non- Outsourced: Independent - research research research Other campus commercial commercial Service not central IT computing computing groups entity entities services provided m. Hosting or facilitating events to introduce and share new technologies and experiences among researchers n. Workshops on general research practices

o. Workshops on tools (e.g., Matlab)

p. Consulting/support for specialized network

requirements for speciﬁc projects q. Consulting/support for cybersecurity

needs of research projects r. Provision of computer system administration and architecture for research projects Split - central Outsourced: Integrated - IT and government, Independent - central IT and individual non- Outsourced: Independent - research research research Other campus commercial commercial Service not

central IT computing computing groups entity entities services provided Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Split - central Outsourced: 28 Integrated - IT and government, Independent - central IT and individual non- Outsourced: Independent - research research research Other campus commercial commercial Service not central IT computing computing groups entity entities services provided s. Consulting/support for machine learning t. Consulting/support for algorithm development u. Consulting/support for application imaging and containerization v. Facilitation of and education/training for research computing w. Other service(s) [select organizational structure here; describe other service(s) below]

Other consulting/support staff

Research Computing Services

Q3 | Consulting and Support Services for Research

3b. For the consulting and support services indicated in Question 3a, what level of stafﬁng and of stafﬁng expertise is provided? (Check all that apply.)

NOTES: Fully staffed: There is enough staff and expertise to meet demands Partially staffed: There is enough staff and expertise to meet some or most demands

Stafﬁng level Staff make-up Mid level; Fully Partially Graduate Undergraduate Professional some Other staffed staffed student student experience » a. Preparation and review of research

grant applications » b. Review and/or approval of information security plans for research involving sensitive data » c. Review and/or approval of NSF- FOR PRINT ONLY. required data management plans as part of NSF proposals » d. Review and/or approval of other technical aspects of research projects, such as hardware and software acquisition, systems management, and networking » e. Consulting on statistical, machine

learning, and modeling methods » f. Identiﬁcation of unmet needs of

research community » g. Consulting/support for software

development and software porting » h. Consulting/support for post

processing (visualization, analysis) Mid level; Fully Partially Graduate Undergraduate Professional some Other staffed staffed student student experience » i. Consulting/support for high- performance and/or high throughput computing conﬁguration and operation » j. Consulting/support for data storage solutions and data access, including those mandated by federal grants » k. Consulting/support for access to federally funded research resources, such

as XSEDE, Open Science Grid, DataNet projects, or iPlant » l. Consulting/support for access to

commercial cloud computing resources ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Stafﬁng level Staff make-up 29 Mid level; Fully Partially Graduate Undergraduate Professional some Other staffed staffed student student experience » m. Hosting or facilitating events to introduce and share new technologies and experiences among researchers » n. Workshops on general research

practices » o. Workshops on tools (e.g., Matlab) » p. Consulting/support for specialized

network requirements for speciﬁc projects Mid level; Fully Partially Graduate Undergraduate Professional some Other staffed staffed student student experience » q. Consulting/support for cybersecurity

needs of research projects » r. Provision of computer system administration and architecture for research projects » s. Consulting/support for machine

learning » t. Consulting/support for algorithm

development » u. Consulting/support for application

imaging and containerization » v. Facilitation of and education/training

for research computing » w. Other service(s) [select organizational structure here; describe other service(s) below]

Other consulting/support service(s) stafﬁng/expertise

Q4 | Operational IT Services for Research

Research Computing Services

Q4 | Operational IT Services for Research FOR PRINT ONLY.

4a. What IT-related operational services were available to researchers in your institution, and which organizational unit(s) provided the services?

NOTES: Deﬁnitions for independent, integrated, and split support services are provided in Question 1b. Stafﬁng for operational services are addressed in Question 4b. IT-related consulting and support services are addressed in Question 3. Split - central Integrated - IT and Independent - central IT and individual Outsourced: Outsourced: Independent - research research research Other campus government/non- commercial Service not central IT computing computing groups entity commercial services provided a. System administration: management of

research servers owned by academic units b. Proactive identiﬁcation of unmet needs of

research community c. Software development and software

porting d. Post processing (visualization, analysis)

e. High-performance computing:

conﬁguration, maintenance, and operation f. High-throughput computing

Split - central Integrated - IT and Independent - central IT and individual Outsourced: Outsourced: Independent - research research research Other campus government/non- commercial Service not central IT computing computing groups entity commercial services provided

Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Split - central 30 Integrated - IT and Independent - central IT and individual Outsourced: Outsourced: Independent - research research research Other campus government/non- commercial Service not central IT computing computing groups entity commercial services provided g. Data storage, curation, and data access h. Cloud computing resources i. High-performance local area network j. High-performance wide area network k. Institutional grid computing services l. Specialized network development for speciﬁc projects Split - central Integrated - IT and Independent - central IT and individual Outsourced: Outsourced: Independent - research research research Other campus government/non- commercial Service not central IT computing computing groups entity commercial services provided m. Cyberinfrastructure services: integration of research-related computational services n. System administration and architecture for research projects o. Machine learning framework/capabilities p. Algorithm development q. Application imaging and containerization r. Other service(s) [select organizational structure here; describe other service(s) below]

Other operational service(s)

Research Computing Services

Q4 | Operational IT Services for Research

4b. For the operational services indicated in Question 4a, what level of stafﬁng and of stafﬁng expertise is provided? (Check all that apply.) FOR PRINT ONLY.

NOTES: Fully staffed: There is enough staff and expertise to meet demands Partially staffed: There is enough staff and expertise to meet some or most demands

Staffing level Staffing make-up Mid level; Fully Partially Graduate Undergraduate Professional some Other staffed staffed student student experience » a. System administration: management of research servers owned by academic units » b. Proactive identification of unmet

needs of research community » c. Software development and

software porting » d. Post processing (visualization,

analysis) » e. High-performance computing: conﬁguration, maintenance, and operation » f. High-throughput computing » g. Data storage, curation, and data

access » h. Cloud computing resources » i. High-performance local area

network

network » k. Institutional grid computing services » l. Specialized network development

for speciﬁc projects » m. Cyberinfrastructure services: integration of research-related computational services » n. System administration and

architecture for research projects » o. Machine learning

framework/capabilities » p. Algorithm development » q. Application imaging and

containerization » r. Other service(s) [select organizational structure here; describe other service(s) below]

Other operational service(s) stafﬁng/expertise

Q5 | Research Computing Metrics

Research Computing Services

Q5 | Research Computing Metrics

5. Which of the following measures are useful in evaluating the impact of research computing services on the research at your institution and how well are you able to gather these types of metrics?

Usefulness of metric Ability to gather metric FOR PRINT ONLY. Not able to measure Able to gather partial Able to gather complete Not useful Somewhat useful Very useful currently metrics metrics a. Number of users of speciﬁc research computing

services b. Use of research computing resources (e.g.,

compute hours, storage volumes) c. Grant dollars spent on research computing

services d. Number of research innovations (new approaches, collaborations) made possible by research computing services e. Grant dollars secured for proposals/projects

that utilize research computing resources f. Number of publications/presentations that use,

acknowledge, or cite research computing services g. Number and type of testimonials of the value of

research computing services by researchers Usefulness of metric Ability to gather metric h. Successful recruitment of faculty Not able to measure Able to gather partial Able to gather complete Not useful Somewhat useful Very useful i. Successful recruitment of students currently metrics metrics

j. Time saved obtaining research results through efﬁciencies enabled by research computing services k. Other (please specify)

Q6 | Research Computing Maturity

6a. Please characterize each of the following items as it relates to the state of research computing at your institution as of June 30, 2017.

NOTES: This section is best completed by your institution's CIO, director of research computing, or other ofﬁcer knowledgeable about your research computing environment. For assistance with completing this question, please refer to the Research Computing Maturity rubric: https://library.educause.edu/~/media/ﬁles/library/2017/7/ResearchCompRubric.pdf

Not Slightly Partially Largely Fully achieved achieved achieved achieved achieved (0–5%) (>5–35%) (>35–65%) (>65%–95%) (>95–100%)

1 2 3 4 5 1. INFRASTRUCTURE TECHNOLOGY 1.1) Our institution provides and maintains appropriate bandwidth to research computing infrastructure. 1.2) Our institution provides and maintains appropriate bandwidth to external servers/cloud/networks. 1.3) Our institution provides and maintains adequate storage for research computing. 1.4) Our institution provides and maintains appropriate infrastructure to support diverse computing needs (HPC, data-intensive computing, HTC, etc.). 1.5) Our institution provides and maintains adequate processing capacity for anticipated research computing needs. 1.6) Our institution provides and maintains adequate power for research computing. 1.7) Our institution provides and maintains adequate cooling for research computing.

1 2 3 4 5 1.8) Our institution provides and maintains an HPC system.

2. RESEARCH COMPUTING SERVICES 2.1) Our institution has created standards and policies around best practices related to research computing. 2.2) Our institution provides training around standards and policies related to research computing. 2.3) Our institution provides research computing services and technical support for a variety of academic disciplines (e.g., STEM, humanities, social sciences). 2.4) Central IT staff are written into research grants for which they will provide research computing services. 2.5) Our institution provides research data management services, including consultations. FOR PRINT ONLY. 1 2 3 4 5 2.6) Our institution provides consultation and training on research computing methodologies, including HPC. 2.7) Our institution provides training for data analysis and visualization methodologies. 2.8) Central IT is proactive rather than reactive when it comes to responding to research computing requests. 2.9) Wait time for research computing consultation at our institution is acceptable. 2.10) Wait time for research computing provision at our institution is acceptable.

2.11) Wait time for other research computing requests at our institution is acceptable. 2.12) Faculty and researchers are generally satisﬁed with the provision of data management and research computing services and technologies. 3. RESOURCE ALLOCATION 3.1) Our institution has developed and maintains an adequate funding model for research computing. 3.2) Our institution provides an adequate number of specialized central IT staff dedicated to providing research computing services and requests. 3.3) Our institution provides an adequate number of specialized distributed IT staff dedicated to providing research computing services and requests. 3.4) IT staff across campus are trained appropriately to provide research computing services. 4. STRATEGY AND CULTURE 4.1) Research computing is viewed as an institutional-priority investment at our institution.

1 2 3 4 5 ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 33

1 2 3 4 5 4.2) Institutional leadership places a high priority on research computing and

works hard to maintain research computing as an institutional priority. 4.3) Research computing is featured in central IT strategic plans.

4.4) Central IT staff are aware of the beneﬁts of providing research computing

services. 4.5) Researchers place high priority on research computing.

5. COLLABORATION 5.1) Researchers within our institution collaborate with each other on similar

projects and/or interests. 5.2) Researchers within our institution collaborate outside our institution on

similar projects and/or interests.

1 2 3 4 5 5.3) Our institution facilitates collaboration between regional networks (government and public networks) and national research networks (Internet2, ESNET, etc.). 5.4) Research computing at our institution is coordinated, supported, and

managed with other institutional stakeholders. 5.5) Central IT communicates with researchers with respect to research

computing needs. 5.6) Central IT communicates with researchers with respect to available

research computing services.

Research Computing Services

Q6 | Research Computing Maturity

6b. For analysis purposes, please select the title(s) of the individual who completed and approved the responses for the research computing maturity index. (Check all that apply.) Chief information ofﬁcer (CIO) Associate vice president

Chief technology ofﬁcer (CTO) Associate vice chancellor

Chief information technology ofﬁcer (CITO) Associate vice provost

Chief learning ofﬁcer (CLO) Assistant vice president

Chief digital ofﬁcer (CDO) Dean

Vice president Executive director

Vice chancellor Director FOR PRINT ONLY.

Vice provost Other (please specify)

Associate provost

6c. For analysis purposes, please select the areas of responsibility of the individual who completed and approved the responses for the research computing maturity index. Include all areas this person oversees regardless of whether they are in-sourced or outsourced. (Check all that apply.) Executive IT leadership Desktop services or client support

Information security and services Applications development or operations

Academic computing/instructional technology Data, analytics, and business intelligence

Networks and systems Design, media, and web

Research computing/cyberinfrastructure Library/library services

Administrative/enterprise IT Institutional research

IT operations and service delivery Other (please specify)

Q7 | Research Computing Technology Deployment

Research Computing Services

Q7 | Research Computing Technology Deployment

1. No deployment. None of this technology or service is in place and no work is under way or resources committed for this technology or service. 2. Tracking. Staff are assigned but are restricted to monitoring and understanding this technology or service (much more than just reading articles). 3. Planning, piloting, and initial deployment. This technology or service is not yet available to users, but meaningful planning for deployment is under way. A plan for deployment is either in development or in place. Staff are investing signiﬁcant time (multiple person-weeks of effort) and resources planning to deploy this technology or service. This includes evaluating options with an expectation of deployment within a deﬁned timeframe. Evaluation involves at least multiple person-weeks of staff time developing options, a proposal for required funding, and possibly piloting the technology or service. 4. Deployment to parts of the institution. Full, production-quality technical capability or service is in place, including ongoing maintenance, funding, etc., with potential access by selected users, but not institution-wide. 5. Deployment institution-wide. Full production-quality technical capability or service is in place, including ongoing maintenance, funding, etc., with deployment supporting potential access institution-wide.

Planning, Deployment to No piloting, and parts of the Deployment deployment Tracking initial deployment institution institution-wide

1 2 3 4 5 a. High-performance computing

b. High-throughput computing

c. High-performance local area network

d. High-performance wide area network

e. Visualization

f. Revision control system for managing

source code g. Institutional grid computing services

h. Active data storage services

i. Data archival services

j. Pre-arranged cloud-based compute

services k. Pre-arranged cloud-based storage

services l. Specialized scientiﬁc apparatus support

m. Specialized software support

n. Support for research databases

o. Support for locally developed scientiﬁc

software p. Consulting and/or training services for

researchers FOR PRINT ONLY.

Q8–9 | Supplemental Information

Research Computing Services

Q8–9| Supplemental Information

8. Please provide, in a paragraph or two, any background information on your institution's research proﬁle and its strategy for IT in support of research that could be useful to other CDS participants who may be using your data in their benchmarking. Examples: 90% of our funded research is in the School of Medicine; we are a Tier 2 for the Large Hadron Collider project. (optional)

9. Please provide the name and e-mail address of the person to contact regarding your institution's responses to this module of the CDS survey. (optional)

Research Computing Services

Q10–13 | Module Feedback

10. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any questions in this module are not relevant to your institution. How else could this module of the CDS survey be improved? (optional)

11. How many people participated in preparing and completing the answers to the questions in this module? (optional)

2–4

12. Approximately how much time did you spend on the following? (optional)

Number of hours Acquiring and processing question data prior to entering

data into the survey

Entering data into the survey

13. How easy was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the questions, etc. (optional) Very difﬁcult

Difﬁcult

Somewhat difﬁcult

Somewhat easy

Easy

Very easy FOR PRINT ONLY.

CDS 2017 Survey Information Systems and Applications

Information Systems and Applications

This module contains questions about characteristics of the institution's information systems, regardless of whether they are operated or supported by central IT. This is an optional module.

NOTES: Unless otherwise specified, all questions in this survey request data for the prior fiscal year. Throughout the survey, "central IT" refers to the centralized information technology services and support organization reporting to the highest-ranking information technology administrator/officer in the institution. For CDS participants from central offices of multicampus systems and community college districts, "institution" refers to the central office only, not the entire multicampus entity. For all other participants, "institution" refers to the individual college or university (typically referred to as a "campus"). Please refer to the CDS glossary for definitions of other terms in the survey. Questions 2–5 are only displayed based on your response to Question 1. Questions 7–10 are only displayed based on your response to Question 6. Questions 12–15 are only displayed based on your response to Question 11. Questions 17–20 are only displayed based on your response to Question 16. Questions 22–25 are only displayed based on your response to Question 21. Questions 27–30 are only displayed based on your response to Question 26. FOR PRINT ONLY.

©2017 EDUCAUSE. Reproduction by permission only. This is the Information Systems and Applications module of the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

Q1 | IT Systems

Information Systems and Applications

Q1 | IT Systems

1. Please indicate which unit was responsible for providing the following IT systems in your institution during the prior ﬁscal year. If your institution had more than one signiﬁcant system in an area, please respond for the primary information system. In subsequent questions, we will ask for more details about provided systems.

NOTES: For outsourced systems (including systems in the cloud), indicate the campus unit responsible for managing the outsourcing agreement. Include systems that were fully operational in the prior fiscal year. For systems that were not fully operational, include any systems for which the majority of intended users were able to use all authorized functions of the system being delivered as part of an implementation project. Respond for all systems regardless of whether they are stand-alone systems or part of another system (e.g., a procurement system that is part of the financial management system). System offices should include information systems that were operational at the system office as well as information systems that were provided by the system office to campuses within the system. Central IT has Distributed IT has Functional area has The system or district operational operational operational office has operational This system is not responsibility responsibility responsibility responsibility provided/unsure a. IT service desk management

b. User system conﬁguration management

c. Network access control

d. Network performance management

e. Project portfolio management

f. Software license inventory

g. IT asset management

h. Workﬂow management

i. Online forms management

j. Security information and event management (SIEM)

k. Network intrusion detection and prevention

l. Log management

m. Backup and disaster recovery

n. Identity management FOR PRINT ONLY.

Q2 | IT System Details

Information Systems and Applications

Q2 | IT System Details

NOTE: If you indicated in Question 1 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 1 to change your answers.

2. Please provide additional details for each of the IT systems that were operational at your institution during the prior ﬁscal year.

NOTES: This table will display systems that you reported in Question 1 as being provided at your institution. Any changes to your answers in Question 1 will be reflected in this table. If your institution had more than one significant information system in an area, please respond for the primary information system. For campuses within multicampus systems or districts, if an information system was provided at the system or district level: Enter information for all items as it related to your campus (e.g., the age of the information system implemented at your campus; whether the information system was customized to suit requirements for your campus). For system offices, the term "primary information systems" refers to information systems provided to system campuses. If no information system was provided to a system campus, system offices should respond for the primary information system used at the system office. "System age" refers to the number of years since the initial release of the system at which point the majority of intended users were able to use all authorized functions of the system being delivered as part of the implementation project. "Customization" refers to changing the core code of the application, which is different from "configuration" (i.e. setting up the system). Depending on your screen resolution, you may need to scroll horizontally to complete this question.

» a. IT service desk management

» b. User system conﬁguration management

» c. Network access control

» d. Network performance management

» e. Project portfolio management

» f. Software license inventory

» g. IT asset management

» h. Workﬂow management

» i. Online forms management

» j. Security information and event management (SIEM)

» k. Network intrusion detection and prevention

» l. Log management

» m. Backup and disaster recovery

» n. Identity management

Q3 | IT System Analytics Capabilities

Information Systems and Applications

Q3 | IT System Analytics Capabilities

NOTE: If you indicated in Question 1 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 1 to change your answers.

3. For each IT system, how were system data used for analytics purposes? Data from this product Data from this product were accessed through Data from this product were used in dashboards Not applicable - data from analytics capabilities built were placed in an presented in another this product were not used into the product operational datastore product Other (please specify) for analytics purposes » a. IT service desk management

» b. User system conﬁguration management

» c. Network access control FOR PRINT ONLY. » d. Network performance management

» e. Project portfolio management

» f. Software license inventory

» g. IT asset management

» h. Workﬂow management

» i. Online forms management » j. Security information and event

management (SIEM) » k. Network intrusion detection and

prevention » l. Log management

» m. Backup and disaster recovery

» n. Identity management

Other analytics capability (Please identify the system.)

Q4 | IT System Upgrades and Plans for Replacement ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 39 Information Systems and Applications

Q4 | IT System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 1 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 1 to change your answers.

4a. Please indicate your institution's plans for upgrade and/or replacement for each IT system.

NOTE: "Major system upgrade" refers to changes made to an information system accommodate a major release of the currently implemented vendor and product. "Replace" refers to implementation of a completely new product (e.g., moving to a different product with the same vendor; moving to a different vendor and product) Does your institution plan to replace the Is your institution currently undertaking or currently operational product for this system in planning any major system upgrades? the next three years? Yes No Unknown Yes No Unknown

» a. IT service desk management

» b. User system conﬁguration management

» c. Network access control

» d. Network performance management

» e. Project portfolio management

» f. Software license inventory

» g. IT asset management

» h. Workﬂow management

» i. Online forms management » j. Security information and event management

(SIEM) » k. Network intrusion detection and prevention

» l. Log management

» m. Backup and disaster recovery

» n. Identity management

Information Systems and Applications

Q4 | IT System Upgrades and Plans for Replacement FOR PRINT ONLY.

NOTE: If you indicated in Question 1 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 1 to change your answers.

4b. For each IT system, why is your institution planning to replace the currently operational system with a new product (from either the same or a different vendor) within the next three years? (Check all that apply.)

Replace legacy Align with IT strategy Other (please Reduce ongoing cost system Upgrade functionality / business reasons Vendor relationship specify) » a. IT service desk management

» b. User system conﬁguration management

» c. Network access control

» d. Network performance management

» e. Project portfolio management

» f. Software license inventory

» g. IT asset management

» h. Workﬂow management

» i. Online forms management » j. Security information and event management (SIEM) » k. Network intrusion detection and prevention ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Replace legacy Align with IT strategy Other40 (please Reduce ongoing cost system Upgrade functionality / business reasons Vendor relationship specify) » l. Log management

» m. Backup and disaster recovery

» n. Identity management

Other reason for replacement (Please identify the system.)

Q5 | IT System Products

Information Systems and Applications

Q5 | IT System Products

NOTE: If you indicated in Question 1 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 1 to change your answers.

5. For IT systems that you indicated as having been provided by central IT or another unit at your institution during the prior ﬁscal year, please select the primary product that was operational at your institution for each system.

NOTES: This page will display systems that you reported in Question 1 as being provided at your institution. Any changes to your answers in Question 1 will be reﬂected in this page. Please indicate any additional products that were operational at your institution using the "Additional product" column. To indicate that you do not know which primary product was operational at your institution, select "Primary product" in the "I don't know." row.

5a. For the primary IT service desk management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Atlassian JIRA

Best Practical Solutions Request Tracker (RT)

BMC Software (Numara) Footprints FOR PRINT ONLY.

BMC Software (Numara) Track-It!

BMC Software RemedyForce

BMC Software Service Desk Express (SDE)

Cherwell Service Management

Computer Associates (CA) Service Desk Manager

EasyVista

FrontRange Solutions HEAT Service Management

HP Service Manager

IssueTrak

iSupport

Kayako Infotech Fusion

Ivanti (LANDESK) Service Management

Microsoft System Center Service Manager

Oracle RightNow

OTRS Help Desk

Quest (Dell) KACE (KBOX)

Samanage Service Desk

SchoolDude Solutions IT Direct

ServiceNow

SolarWinds (MacsDesign Studio) Web Help Desk

Spiceworks IT Help Desk

Symantec Altiris ServiceDesk

SysAid

TeamDynamix IT Service Management

Zendesk

Zoho ManageEngine ServiceDesk Plus

Other product (please specify)

5b. For the primary user system conﬁguration management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our IT service desk management system for this purpose.

BMC Client Management

Ivanti (LANDESK) IT Asset Management (ITAM) Suite

Quest (Dell) Kace (KBOX)

Other product (please specify)

5c. For the primary network access control system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know. FOR PRINT ONLY.

Homegrown solution

Aruba ClearPass

Bradford Networks Network Sentry/NAC

Cisco Identity Services Engine

ForeScout Counter ACT

Packetfence

Trustwave NAC

Other product (please specify)

5d. For the primary network performance management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Akips Network Monitoring

LogicMonitor Network Monitoring

Nagios Network Analyzer

Observium Network Monitoring

Paessler PRTG

Zenoss Hybrid IT Monitoring

Other product (please specify)

5e. For the primary project and portfolio management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Leankit Project Management

Microsoft Project

Microsoft SharePoint

Planview Innotas Project Portfolio Management

ServiceNow Project Portfolio Management

TeamDynamix Project Portfolio Management

Other product (please specify)

5f. For the primary software license inventory system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

BMC Asset Management

Cherwell Asset Management

JAMF Casper

OpenLM

Quest (Dell) Kace (KBOX)

Sassafras Software K2

Other product (please specify)

5g. For the primary IT asset management system at your institution, what product was operational? FOR PRINT ONLY.

Primary product Additional product Product not in use I don't know.

Homegrown solution

BMC Asset Management

Cherwell Asset Management

GLPI

IBM Maximo

Quest (Dell) Kace (KBOX)

ServiceNow Asset Management

Other product (please specify)

5h. For the primary workﬂow management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Ellucian Banner Workﬂow

Ellucian Workﬂow

K2 Appit Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Primary product Additional product Product not in use43 Kuali Rice

PerfectForms

Other product (please specify)

5i. For the primary online forms management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

PerfectForms

Other product (please specify)

5j. For the primary security information and event management (SIEM) system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

AlienVault Uniﬁed Security Management & Threat Intelligence

AlienVault OSSIM SIEM

Hewlett Packard ArcSight

IBM Security QRadar

Intel Security McAfee Enterprise Security Manager

LogRhythm SIEM

Rapid7 InsightIDR

Splunk (Enterprise or Cloud)

Other product (please specify)

5k. For the primary network intrusion detection and prevention system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know. FOR PRINT ONLY. Homegrown solution

Alien Vault Uniﬁed Security Management & Threat Intelligence

Bro Network Security Monitor

Cisco NGIPS

Intel Security McAfee Enterprise Security Manager

LogRhythm SIEM

Rapid7 InsightIDR

Snort

Trend Micro TippingPoint

Other product (please specify)

5l. For the primary log management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

ELK: ElasticSearch, Logstash, Kibana

IBM Security QRadar

LogRhythm SIEM

McAfee Enterprise Log Manager Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Primary product Additional product Product not in use44 SolarWinds Log and Event Manager

Splunk (Enterprise and Add on)

Tenable Log Correlation

Other product (please specify)

5m. For the primary backup and disaster recovery system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Bacula Enterprise Edition

Carbonite Cloud Backup

Code42 Crashplan

CommValut Simpana

EMC Data Protection Suite

Hewlett Packard Data Protector

IBM Spectrum Protect (Tivoli Storage Manager)

Veeam Backup and Replication

Veritas Technologies NetBackup

Zmanda Amanda: Open Source Backup

Other product (please specify)

5n. For the primary identity management system at your institution, what product was operational?

Primary system Additional system Product not in use I don't know.

Homegrown solution

Apereo CAS

Centrify Identity Services

Fischer International

Microsoft Azure Active Directory FOR PRINT ONLY. Okta Identity Management

OneLogin

Oracle Identity and Access Management

Ping Identity Platform

Red Hat Directory Server

SailPoint IdentityIQ

Other product (please specify)

Q6 | Human Resources Information Systems

Information Systems and Applications

Q6 | Human Resources Information Systems

6. Please indicate which unit was responsible for providing the following human resources information systems in your institution during the prior ﬁscal year. If your institution had more than one signiﬁcant system in an area, please respond for the primary system. In subsequent questions, we will ask for more details about provided systems.

©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Respond for all systems regardless of whether they are stand-alone systems or part of another system (e.g., a procurement system 45that is part of the financial management system). System offices should include information systems that were operational at the system office as well as information systems that were provided by the system office to campuses within the system. Central IT has Distributed IT has Functional area has The system or district operational operational operational office has operational This system is not responsibility responsibility responsibility responsibility provided/unsure a. Core human resources system

b. Recruiting

c. Position management

d. Performance reviews

e. Workforce development

f. Academic human resources (e.g., recruiting, tenure,

onboarding faculty) g. Time and attendance

Q7 | Human Resources Information System Details

Information Systems and Applications

Q7 | Human Resources Information System Details

NOTE: If you indicated in Question 6 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 6 to change your answers.

7. Please provide additional details for each of the human resources information systems that were operational at your institution during the prior ﬁscal year.

NOTES: This table will display systems that you reported in Question 6 as being provided at your institution. Any changes to your answers in Question 6 will be reflected in this table. If your institution had more than one significant information system in an area, please respond for the primary information system. For campuses within multicampus systems or districts, if an information system was provided at the system or district level: Enter information for all items as it related to your campus (e.g., the age of the information system implemented at your campus; whether the information system was customized to suit requirements for your campus). For system offices, the term "primary information systems" refers to information systems provided to system campuses. If no information system was provided to a system campus, system offices should respond for the primary information system used at the system office. "System age" refers to the number of years since the initial release of the system at which point the majority of intended users were able to use all authorized functions of the system being delivered as part of the implementation project. "Customization" refers to changing the core code of the application, which is different from "configuration" (i.e. setting up the system). Depending on your screen resolution, you may need to scroll horizontally to complete this question.

System age Extent of customization Deployment approach FOR PRINT ONLY. 0–3 >3–10 >10–20 >20+ On- Off- Unknown None Minimal Substantial Hybrid years years years years premises premises » a. Core human

resources system » b. Recruiting » c. Position

management » d. Performance

reviews » e. Workforce

development » f. Academic human resources (e.g.,

recruiting, tenure, onboarding faculty) » g. Time and

attendance

Q8 | Human Resources Information System Analytics Capabilities

Information Systems and Applications

Q8 | Human Resources Information System Analytics Capabilities

NOTE: If you indicated in Question 6 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 6 to change your answers. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 46

8. For each human resources information system, how were system data used for analytics purposes? Data from this product Data from this product were accessed through Data from this product were used in dashboards Not applicable - data from analytics capabilities built were placed in an presented in another this product were not used into the product operational datastore product Other (please specify) for analytics purposes » a. Core human resources system

» b. Recruiting

» c. Position management

» d. Performance reviews

» e. Workforce development » f. Academic human resources (e.g.,

recruiting, tenure, onboarding faculty) » g. Time and attendance

Other analytics capability (Please identify the system.)

Q9 | Human Resources Information System Upgrades and Plans for Replacement

Information Systems and Applications

Q9 | Human Resources Information System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 6 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 6 to change your answers.

9a. Please indicate your institution's plans for upgrade and/or replacement for each human resources information system.

FOR PRINT ONLY. Does your institution plan to replace the Is your institution currently undertaking or currently operational product for this system in planning any major system upgrades? the next three years? Yes No Unknown Yes No Unknown » a. Core human

resources system » b. Recruiting » c. Position

management » d. Performance

reviews » e. Workforce

development » f. Academic human resources (e.g.,

recruiting, tenure, onboarding faculty) » g. Time and

attendance

Information Systems and Applications

Q9 | Human Resources Information System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 6 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 6 to change your answers.

9b. For each human resources information system, why is your institution planning to replace the currently operational system with a new product (from either the same or a different vendor) within the next three years? (Check all that apply.)

Replace legacy Align with IT strategy Other (please Reduce ongoing cost system Upgrade functionality / business reasons Vendor relationship specify) » a. Core human resources system

» b. Recruiting

» c. Position management

» d. Performance reviews

» e. Workforce development » f. Academic human resources (e.g.,

recruiting, tenure, onboarding faculty) » g. Time and attendance

Other reason for replacement (Please identify the system.)

Q10 | Human Resources Information System Products

Information Systems and Applications

Q10 | Human Resources Information System Products

NOTE: If you indicated in Question 6 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 6 to change your answers.

10. For human resources information systems that you indicated as having been provided by central IT or another unit at your institution during the prior ﬁscal year, please select the primary product that was operational at your institution for each system.

NOTES: This page will display systems that you reported in Question 6 as being provided at your institution. Any changes to your answers in Question 6 will be reﬂected in this page. Please indicate any additional products that were operational at your institution using the "Additional product" column. To indicate that you do not know which primary product was operational at your institution, select "Primary product" in the "I don't know." row. FOR PRINT ONLY.

10a. For the primary core human resources system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

ADP

Ceridian

Cornerstone HR

Ellucian Banner Human Resources

Ellucian Colleague Human Resources

Infor Lawson

Jenzabar CX (CARS)

Jenzabar EX (CDMS Teams Elite)

Oracle E-Business Suite Human Capital Management

Oracle PeopleSoft HCM/HRMS

PeopleAdmin

SAP Human Capital Management

Workday

Other product (please specify)

10b. For the primary recruiting system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our core human resources information system for this purpose.

Cornerstone Recruiting

IBM Kenexa

Oracle Taleo

Other product (please specify)

10c. For the primary position management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our core human resources information system for this purpose.

Ellucian Banner Human Resources

Oracle PeopleSoft Position Management

Other product (please specify)

10d. For the primary performance reviews system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Cornerstone HR FOR PRINT ONLY. People Admin

Other product (please specify)

10e. For the primary workforce development system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Cornerstone HR

Ellucian Elevate

Skillsoft

Other product (please specify)

10f. For the primary academic human resources (e.g., recruiting, tenure, onboarding faculty) system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our core human resources information system for this purpose.

Digital Measures Activity Insight Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Primary product Additional product Product not in49 use Interfolio DATA180

Other product (please specify)

10g. For the primary time and attendance system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our core human resources information system for this purpose.

Kronos Workforce

Tracy UltraTime

Other product (please specify)

Q11 | Financial Management Systems

Information Systems and Applications

Q11 | Financial Management Systems

11. Please indicate which unit was responsible for providing the following financial management systems in your institution during the prior fiscal year. If your institution had more than one significant system in an area, please respond for the primary system. In subsequent questions, we will ask for more details about provided systems.

b. Procurement

c. Travel expense management FOR PRINT ONLY.

d. Budget management

Q12 | Financial Management System Details

Information Systems and Applications

Q12 | Financial Management System Details

NOTE: If you indicated in Question 11 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 11 to change your answers.

12. Please provide additional details for each of the ﬁnancial management systems that were operational at your institution during the prior ﬁscal year.

NOTES: This table will display systems that you reported in Question 11 as being provided at your institution. Any changes to your answers in Question 11 will be reflected in this table. If your institution had more than one significant information system in an area, please respond for the primary information system. For campuses within multicampus systems or districts, if an information system was provided at the system or district level: Enter information for all items as it related to your campus (e.g., the age of the information system implemented at your campus; whether the information system was customized to suit requirements for your campus). For system offices, the term "primary information systems" refers to information systems provided to system campuses. If no information system was provided to a system campus, system offices should respond for the primary information system used at the system office. "System age" refers to the number of years since the initial release of the system at which point the majority of intended users were able to use all authorized functions of the system being delivered as part of the implementation project. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata "Customization" refers to changing the core code of the application, which is different from "configuration" (i.e. setting up the system).50 Depending on your screen resolution, you may need to scroll horizontally to complete this question. System age Extent of customization Deployment approach 0–3 >3–10 >10–20 >20+ Unknown None Minimal Substantial On-premises Off-premises Hybrid years years years years » a. Core financial

accounting system » b.

Procurement » c. Travel expense management » d. Budget

management

Q13 | Financial Management System Analytics Capabilities

Information Systems and Applications

Q13 | Financial Management System Analytics Capabilities

NOTE: If you indicated in Question 11 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 11 to change your answers.

13. For each ﬁnancial management system, how were system data used for analytics purposes? Data from this product Data from this product were accessed through Data from this product were used in dashboards Not applicable - data from analytics capabilities built were placed in an presented in another this product were not used into the product operational datastore product Other (please specify) for analytics purposes » a. Core ﬁnancial accounting system

» b. Procurement

» c. Travel expense management

» d. Budget management

Other analytics capability (Please identify the system.) FOR PRINT ONLY.

Q14 | Financial Management System Upgrades and Plans for Replacement

Information Systems and Applications

Q14 | Financial Management System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 11 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 11 to change your answers.

14a. Please indicate your institution's plans for upgrade and/or replacement for each ﬁnancial management system.

NOTE: "Major system upgrade" refers to changes made to an information system accommodate a major release of the currently implemented vendor and product. "Replace" refers to implementation of a completely new product (e.g., moving to a different product with the same vendor; moving to a different vendor and product) Does your institution plan to replace the currently Is your institution currently undertaking or operational product for this system in the next three planning any major system upgrades? years? Yes No Unknown Yes No Unknown » a. Core ﬁnancial

accounting system ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Does your institution plan to replace the currently 51 Is your institution currently undertaking or operational product for this system in the next three planning any major system upgrades? years? Yes No Unknown Yes No Unknown » b. Procurement » c. Travel expense management » d. Budget

management

Information Systems and Applications

Q14 | Financial Management System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 11 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 11 to change your answers.

14b. For each ﬁnancial management system, why is your institution planning to replace the currently operational system with a new product (from either the same or a different vendor) within the next three years? (Check all that apply.)

Replace legacy Align with IT strategy Other (please Reduce ongoing cost system Upgrade functionality / business reasons Vendor relationship specify) » a. Core ﬁnancial accounting system

» b. Procurement

» c. Travel expense management

» d. Budget management

Other reason for replacement (Please identify the system.)

Q15 | Financial Management System Products

Information Systems and Applications

Q15 | Financial Management System Products FOR PRINT ONLY.

NOTE: If you indicated in Question 11 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 11 to change your answers.

15. For ﬁnancial management systems that you indicated as having been provided by central IT or another unit at your institution during the prior ﬁscal year, please select the primary product that was operational at your institution for each system.

NOTES: This page will display systems that you reported in Question 11 as being provided at your institution. Any changes to your answers in Question 11 will be reﬂected in this page. Please indicate any additional products that were operational at your institution using the "Additional product" column. To indicate that you do not know which primary product was operational at your institution, select "Primary product" in the "I don't know." row.

15a. For the primary core ﬁnancial accounting system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Blackbaud Financial Edge

Ellucian Banner Finance

Ellucian Colleague Finance

Jenzabar CX (CARS)

Jenzabar EX (CDMS Teams Elite)

Kuali Financial System (KFS)

Microsoft Dynamics

Oracle E-Business Suite Financials

Oracle PeopleSoft Financial Management rSmart OneCampus

SAP ERP Core Finance

Other product (please specify)

15b. For the primary procurement system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our core ﬁnancial accounting system for this purpose.

Ellucian Banner Finance

Ellucian Colleague Finance

Jenzabar CX

Jenzabar EX

Kuali Financial System (KFS)

Oracle E-Business Suite Financials

Oracle PeopleSoft Financial Management

SAP ERP Core Finance

SciQuest Spend Director Enterprise/Higher Markets for Banner

Unimarket

Other product (please specify)

15c. For the primary travel expense management system at your institution, what product was operational? FOR PRINT ONLY.

Primary product Additional product Product not in use I don't know.

Homegrown solution

Concur Travel & Expense

Ellucian Travel and Expense Management (Chrome River)

Oracle PeopleSoft Financial Management

Other product (please specify)

15d. For the primary budget management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our core ﬁnancial accounting system for this purpose.

Ellucian Banner Finance

Ellucian Colleague Finance Primary product Additional product Product not in use Oracle Hyperion

Oracle PeopleSoft Enterprise Performance Management

Other product (please specify)

Information Systems and Applications

Q16 | Facilities Management Systems

16. Please indicate which unit was responsible for providing the following facilities management systems in your institution during the prior ﬁscal year. If your institution had more than one signiﬁcant system in an area, please respond for the primary system. In subsequent questions, we will ask for more details about provided systems.

b. Room scheduling and utilization analysis

c. Housing room assignment

d. Building inventory

e. Building project management

Q17 | Facilities Management System Details

Information Systems and Applications

Q17 | Facilities Management System Details

NOTE: If you indicated in Question 16 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 16 to change your answers.

17. Please provide additional details for each of the facilities management systems that were operational at your institution during the prior ﬁscal year. FOR PRINT ONLY.

NOTES: This table will display systems that you reported in Question 16 as being provided at your institution. Any changes to your answers in Question 16 will be reflected in this table. If your institution had more than one significant information system in an area, please respond for the primary information system. For campuses within multicampus systems or districts, if an information system was provided at the system or district level: Enter information for all items as it related to your campus (e.g., the age of the information system implemented at your campus; whether the information system was customized to suit requirements for your campus). For system offices, the term "primary information systems" refers to information systems provided to system campuses. If no information system was provided to a system campus, system offices should respond for the primary information system used at the system office. "System age" refers to the number of years since the initial release of the system at which point the majority of intended users were able to use all authorized functions of the system being delivered as part of the implementation project. "Customization" refers to changing the core code of the application, which is different from "configuration" (i.e. setting up the system). Depending on your screen resolution, you may need to scroll horizontally to complete this question. System age Extent of customization Deployment approach 0–3 >3–10 >10–20 >20+ Unknown None Minimal Substantial On-premises Off-premises Hybrid years years years years » a. Core facilities

management system » b. Room scheduling and

utilization analysis » c. Housing

room assignment » d. Building

inventory

Q18 | Facilities Management System Analytics Capabilities

Information Systems and Applications

Q18 | Facilities Management System Analytics Capabilities

NOTE: If you indicated in Question 16 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 16 to change your answers.

18. For each facilities management system, how were system data used for analytics purposes? Data from this product Data from this product were accessed through Data from this product were used in dashboards Not applicable - data from analytics capabilities built were placed in an presented in another this product were not used into the product operational datastore product Other (please specify) for analytics purposes » a. Core facilities management system » b. Room scheduling and utilization

analysis » c. Housing room assignment

» d. Building inventory

» e. Building project management

Other analytics capability (Please identify the system.)

Q19 | Facilities Management System Upgrades and Plans for Replacement

Information Systems and Applications FOR PRINT ONLY.

Q19 | Facilities Management System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 16 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 16 to change your answers.

19a. Please indicate your institution's plans for upgrade and/or replacement for each facilities management system.

NOTE: "Major system upgrade" refers to changes made to an information system accommodate a major release of the currently implemented vendor and product. "Replace" refers to implementation of a completely new product (e.g., moving to a different product with the same vendor; moving to a different vendor and product) Does your institution plan to replace the currently Is your institution currently undertaking or operational product for this system in the next planning any major system upgrades? three years? Yes No Unknown Yes No Unknown » a. Core facilities

management system » b. Room scheduling and utilization analysis » c. Housing room

assignment » d. Building

inventory

management

Information Systems and Applications

Q19 | Facilities Management System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 16 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 16 to change your answers.

19b. For each facilities management system, why is your institution planning to replace the currently operational system with a new product (from either the same or a different vendor) within the next three years? (Check all that apply.)

Replace legacy Align with IT strategy Other (please Reduce ongoing cost system Upgrade functionality / business reasons Vendor relationship specify) » a. Core facilities management system » b. Room scheduling and utilization

analysis » c. Housing room assignment

» d. Building inventory

» e. Building project management

Other reason for replacement (Please identify the system.)

Q20 | Facilities Management System Products

Information Systems and Applications

Q20 | Facilities Management System Products

NOTE: If you indicated in Question 16 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or FOR PRINT ONLY. return to Question 16 to change your answers.

20. For facilities management systems that you indicated as having been provided by central IT or another unit at your institution during the prior ﬁscal year, please select the primary product that was operational at your institution for each system.

NOTES: This page will display systems that you reported in Question 16 as being provided at your institution. Any changes to your answers in Question 16 will be reﬂected in this page. Please indicate any additional products that were operational at your institution using the "Additional product" column. To indicate that you do not know which primary product was operational at your institution, select "Primary product" in the "I don't know." row.

20a. For the primary core facilities management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Accruent FAMIS

Archibus

AssetWorks (MAXIMUS) AiM

FM:Systems FM:Interact

IBM TRIRIGA ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Primary product Additional product Product not in56 use IBM Maximo Asset Management

Indus Systems, Inc. Capital Asset Management

Infor MP2 iOFFICE Facilities Management Software

Mainsaver Software Mainsaver

Maintenance Connection

Megamation Sytems Megamation DirectLine

MicroMain Maintenance

Nuvolo Technologies EAM for Facilities

SAP Plant Maintenance

SchoolDude Solutions MaintenanceEssentials Pro (MaintenanceDirect)

TMA Systems WebTMA

TSIG Consulting CAFM

Wizard Software Solutions (Facility Wizard) Workorderama

Other product (please specify)

20b. For the primary room scheduling and utilization analysis system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our core facilities management system for this purpose.

Ad Astra Schedule

CollegeNET Series25 (Schedule25, 25Live, or R25)

Dean Evans & Associates EMS Campus

Ellucian Banner

Ellucian Colleague

FOR PRINT ONLY. EMS Software EMS

Infosilem ENCAMPUS TIMETABLER

Microsoft Exchange

Oracle PeopleSoft Campus Solutions

SchoolDude Solutions MaintenanceEssentials Pro (MaintenanceDirect)

SchoolDude Solutions SchoolDude

Scientia Syllabus Plus

Other product (please specify)

20c. For the primary housing room assignment system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Adirondack Solutions The Housing Director

Other product (please specify)

20d. For the primary building inventory ©2017 EDUCAUSE.system at yourReproduction institution, by permission what product only. This was the operatEDUCAUSEional? Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 57

Primary product Additional product Product not in use I don't know.

Homegrown solution

Spiceworks Building Inventory System

Other product (please specify)

20e. For the primary building project management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

e-Builder Enterprise

Other product (please specify)

Q21 | Enterprise Systems

Information Systems and Applications

Q21 | Enterprise Systems

21. Please indicate which unit was responsible for providing the following enterprise systems in your institution during the prior ﬁscal year. If your institution had more than one signiﬁcant system in an area, please respond for the primary system. In subsequent questions, we will ask for more details about provided systems.

b. Web content management FOR PRINT ONLY. c. Campus one-card/identity card

d. Parking

e. Document management

f. Event calendar

g. Event management

h. Portal

i. Public safety system

Q22 | Enterprise System Details

Information Systems and Applications

Q22 | Enterprise System Details

NOTE: If you indicated in Question 21 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 21 to change your answers.

22. Please provide additional details for each of the enterprise systems that were operational at your institution during the prior ﬁscal year.

NOTES: This table will display systems that you reported in Question 21 as being provided at your institution. Any changes to your answers in Question 21 will be reflected©2017 in this EDUCAUSE. table. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata If your institution had more than one significant information system in an area, please respond for the primary information system. 58 For campuses within multicampus systems or districts, if an information system was provided at the system or district level: Enter information for all items as it related to your campus (e.g., the age of the information system implemented at your campus; whether the information system was customized to suit requirements for your campus). For system offices, the term "primary information systems" refers to information systems provided to system campuses. If no information system was provided to a system campus, system offices should respond for the primary information system used at the system office. "System age" refers to the number of years since the initial release of the system at which point the majority of intended users were able to use all authorized functions of the system being delivered as part of the implementation project. "Customization" refers to changing the core code of the application, which is different from "configuration" (i.e. setting up the system). Depending on your screen resolution, you may need to scroll horizontally to complete this question. System age Extent of customization Deployment approach 0–3 >3–10 >10–20 >20+ Unknown None Minimal Substantial On-premises Off-premises Hybrid years years years years » a. Campus customer relationship management (CRM) » b. Web content

management » c. Campus one-card/identity card » d. Parking » e. Document

management » f. Event

calendar » g. Event

management » h. Portal » i. Public safety

system

Q23 | Enterprise System Analytics Capabilities

Information Systems and Applications

Q23 | Enterprise System Analytics Capabilities

NOTE: If you indicated in Question 21 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 21 to change your answers.

FOR PRINT ONLY. 23. For each enterprise system, how were system data used for analytics purposes? Data from this product Data from this product were accessed through Data from this product were used in dashboards Not applicable - data from analytics capabilities built were placed in an presented in another this product were not used into the product operational datastore product Other (please specify) for analytics purposes » a. Campus customer relationship

management (CRM) » b. Web content management

» c. Campus one-card/identity card

» d. Parking

» e. Document management

» f. Event calendar

» g. Event management

» h. Portal

» i. Public safety system

Other analytics capability (Please identify the system.)

Information Systems and Applications

Q24 | Enterprise System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 21 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 21 to change your answers.

24a. Please indicate your institution's plans for upgrade and/or replacement for each enterprise system.

management » c. Campus one-

card/identity card » d. Parking » e. Document

management » f. Event calendar » g. Event

management » h. Portal » i. Public safety

system

Information Systems and Applications

Q24 | Enterprise System Upgrades and Plans for Replacement FOR PRINT ONLY. NOTE: If you indicated in Question 21 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 21 to change your answers.

24b. For each enterprise system, why is your institution planning to replace the currently operational system with a new product (from either the same or a different vendor) within the next three years? (Check all that apply.)

Align with IT Reduce ongoing Replace legacy Upgrade strategy / business Other (please cost system functionality reasons Vendor relationship specify) » a. Campus customer relationship management

(CRM) » b. Web content management

» c. Campus one-card/identity card

» d. Parking

» e. Document management

» f. Event calendar

» g. Event management

» h. Portal

» i. Public safety system

Other reason for replacement (Please identify the system.)

Q25 | Enterprise System Products

Information Systems and Applications

Q25 | Enterprise System Products

NOTE: If you indicated in Question 21 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 21 to change your answers.

25. For enterprise systems that you indicated as having been provided by central IT or another unit at your institution during the prior ﬁscal year, please select the primary product that was operational at your institution for each system.

NOTES: This page will display systems that you reported in Question 21 as being provided at your institution. Any changes to your answers in Question 21 will be reﬂected in this page. Please indicate any additional products that were operational at your institution using the "Additional product" column. To indicate that you do not know which primary product was operational at your institution, select "Primary product" in the "I don't know." row.

25a. For the primary campus customer relationship management (CRM) system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Campus Management Talisma CRM

Ellucian CRM

Jenzabar Internet Campus Solution (JICS)

Microsoft Dynamics 365

Oracle PeopleSoft Enterprise CRM

Oracle RightNow

Salesforce

Other product (please specify)

FOR PRINT ONLY. 25b. For the primary web content management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Adobe Contribute

Adobe (Day) CQ

Blue River Interactive Group Mura

dotCMS

DotNetNuke DNN Evoq

Drupal

Ektron CMS

Ektron Web Management System (WCMS) for Ellucian

EllisLab ExpressionEngine

Ellucian ActiveCampus

Hannon Hill Cascade Server

Ingeniux CMS

Jadu Continuum ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Primary product Additional product Product not 61in use Joomla

Microsoft Sharepoint

OmniUpdate OU Campus

OpenText (OpenText Web Solutions, RedDot) Web Site Management

OpenText (Vignette) Web Experience Management

PaperThin CommonSpot

Percussion CMS

Progress Software (Telerik) Siteﬁnity

Reason CMS

Sitecore CMS

Squiz (MySource) Matrix

TERMINALFOUR Site Manager

White Whale LiveWhale CMS

WordPress

Other product (please specify)

25c. For the primary campus one-card/identity card system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Blackboard Transact

Other product (please specify)

25d. For the primary parking system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution FOR PRINT ONLY.

BOSSCARS

Cardinal TicketTrak

NuPark

T2 Flex PARCS

Other product (please specify)

25e. For the primary document management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Banner Document Management

EMC ApplicationXtender

EMC Documentum

Google Docs

Hyland OnBase

Hyland (Hershey) Singularity

Microsoft SharePoint Online

Microsoft SharePoint Server

Perceptive Nolij

Other product (please specify)

25f. For the primary event calendar system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Active Data

Ad Astra Schedule

CollegeNET Series25 (Schedule25, 25Live, or R25)

Dean Evans & Associates EMS Campus

Google Calendar

Jasig Bedework

Other product (please specify)

25g. For the primary event management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

We use our event calendar system for this purpose.

Cvent Event Management

EMS Enterprise

Other product (please specify)

25h. For the primary portal system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know. FOR PRINT ONLY. Homegrown solution

Blackboard

CampusEAI myCampus

Ellucian (Banner) Luminis

Ellucian Portal

Apereo uPortal

Liferay

Microsoft Sharepoint

Oracle Peoplesoft Interaction Hub (Enterprise Portal)

Other product (please specify)

25i. For the primary public safety system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

ARMS

RAVE Mobile Safety Primary product Additional product Product not in use Other product (please specify)

Information Systems and Applications

Q26 | Research Administration Systems

26. Please indicate which unit was responsible for providing the following research administration systems in your institution during the prior ﬁscal year. If your institution had more than one signiﬁcant system in an area, please respond for the primary system. In subsequent questions, we will ask for more details about provided systems.

b. Grants management: preaward

c. Institutional review board (IRB) information system

d. Institutional Animal Care and Use Committee

(IACUC) management e. Conﬂict of interest management

Q27 | Research Administration System Details

Information Systems and Applications

Q27 | Research Administration System Details

NOTE: If you indicated in Question 26 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 26 to change your answers.

27. Please provide additional details for each of the research administration systems that were operational at your institution during the prior ﬁscal year.

FOR PRINT ONLY. NOTES: This table will display systems that you reported in Question 26 as being provided at your institution. Any changes to your answers in Question 26 will be reflected in this table. If your institution had more than one significant information system in an area, please respond for the primary information system. For campuses within multicampus systems or districts, if an information system was provided at the system or district level: Enter information for all items as it related to your campus (e.g., the age of the information system implemented at your campus; whether the information system was customized to suit requirements for your campus). For system offices, the term "primary information systems" refers to information systems provided to system campuses. If no information system was provided to a system campus, system offices should respond for the primary information system used at the system office. "System age" refers to the number of years since the initial release of the system at which point the majority of intended users were able to use all authorized functions of the system being delivered as part of the implementation project. "Customization" refers to changing the core code of the application, which is different from "configuration" (i.e. setting up the system). Depending on your screen resolution, you may need to scroll horizontally to complete this question. System age Extent of customization Deployment approach 0–3 >3–10 >10–20 >20+ Unknown None Minimal Substantial On-premises Off-premises Hybrid years years years years » a. Grants management: postaward » b. Grants management: preaward » c. Institutional review board

(IRB) information system » d. Institutional Animal Care and Use Committee (IACUC) management ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata System age Extent of customization Deployment approach 64 0–3 >3–10 >10–20 >20+ Unknown None Minimal Substantial On-premises Off-premises Hybrid years years years years » e. Conﬂict of interest management

Q28 | Research Administration System Analytics Capabilities

Information Systems and Applications

Q28 | Research Administration System Analytics Capabilities

NOTE: If you indicated in Question 26 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 26 to change your answers.

28. For each research administration system, how were system data used for analytics purposes? Data from this product Data from this product were accessed through Data from this product were used in dashboards Not applicable - data from analytics capabilities built were placed in an presented in another this product were not used into the product operational datastore product Other (please specify) for analytics purposes » a. Grants management: postaward

» b. Grants management: preaward » c. Institutional review board (IRB)

information system » d. Institutional Animal Care and Use

Committee (IACUC) management » e. Conﬂict of interest management

Other analytics capability (Please identify the system.)

Q29 | Research Administration System Upgrades and Plans for Replacement

Information Systems and Applications FOR PRINT ONLY.

Q29 | Research Administration System Upgrades and Plans for Replacement

NOTE: If you indicated in Question 26 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 26 to change your answers.

29a. Please indicate your institution's plans for upgrade and/or replacement for each research administration system.

Committee (IACUC) management » e. Conﬂict of interest

management

Information Systems and Applications

Q29 | Research Administration Upgrades and Plans for Replacement

NOTE: If you indicated in Question 26 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 26 to change your answers.

29b. For each research administration system, why is your institution planning to replace the currently operational system with a new product (from either the same or a different vendor) within the next three years? (Check all that apply.)

Replace legacy Align with IT strategy Other (please Reduce ongoing cost system Upgrade functionality / business reasons Vendor relationship specify) » a. Grants management: postaward

» b. Grants management: preaward » c. Institutional review board (IRB)

information system » d. Institutional Animal Care and Use

Committee (IACUC) management » e. Conﬂict of interest management

Other reason for replacement (Please identify the system.)

Q30 | Research Administration System Products

Information Systems and Applications FOR PRINT ONLY. Q30 | Research Administration System Products

NOTE: If you indicated in Question 26 that there are no listed systems provided at your institution, this page will be blank. Click Next to continue, or return to Question 26 to change your answers.

30. For research administration systems that you indicated as having been provided by central IT or another unit at your institution during the prior ﬁscal year, please select the primary product that was operational at your institution for each system.

NOTES: This page will display systems that you reported in Question 26 as being provided at your institution. Any changes to your answers in Question 26 will be reﬂected in this page. Please indicate any additional products that were operational at your institution using the "Additional product" column. To indicate that you do not know which primary product was operational at your institution, select "Primary product" in the "I don't know." row.

30a. For the primary postaward grants management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Blackbaud Financial Edge

Coeus (Coeus Consortium)

Coeus (Kuali)

Ellucian (SunGard/SCT) Banner

Evisions (Cayuse) Research Suite

InfoEd Global Grants and Contracts Suite

Oracle E-Business Suite Financials

Oracle PeopleSoft Enterprise Grants Management

Oracle PeopleSoft Financial Management

SAP ERP Grants Management

Other product (please specify)

30b. For the primary preaward grants management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Blackbaud Financial Edge

Coeus (Coeus Consortium)

Coeus (Kuali)

Ellucian (Datatel) Colleague

Ellucian (SunGard/SCT) Banner

Evisions (Cayuse) Research Suite

Huron Consulting Group Click Portal

InfoEd Global Grants and Contracts Suite

Oracle E-Business Suite Financials

Oracle PeopleSoft Enterprise Grants Management

Oracle PeopleSoft Financial Management

SAP Grants Management (GM)

Other product (please specify)

FOR PRINT ONLY.

30c. For the primary institutional review board (IRB) information system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Huron Consulting Group Click Portal

Other product (please specify)

30d. For the primary Institutional Animal Care and Use Committee (IACUC) management system at your institution, what product was operational?

Primary product Additional product Product not in use I don't know.

Homegrown solution

Huron Consulting Group Click Portal iMedris iRIS

NTM eSirius3G

Other product (please specify)

30e. For the primary conﬂict of interest management system at your institution, what product was operational?

Homegrown solution

Huron Consulting Group Click Portal

Other product (please specify)

Q31–32 | Supplemental Information

Information Systems and Applications

Q31–32 | Supplemental Information

31. Please provide, in a paragraph or two, any background information about information systems and applications that could be useful to other CDS participants who may be using your data in their benchmarking. Examples: We are migrating from commercial to open source for our learning management system; we recently issued an RFP for a new integrated library system. (optional)

32. Please provide the name and e-mail address of the person to contact regarding your institution's responses to this module of the CDS survey. (optional)

Q33–36 | Module Feedback

Information Systems and Applications

Q33–36 Module Feedback

33. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any questions in this module are not relevant to your institution. How else could this module of the CDS survey be improved? (optional) FOR PRINT ONLY.

34. How many people participated in preparing and completing the answers to the questions in this module? (optional) 1

2–4

35. Approximately how much time did you spend on the following? (optional)

Number of hours Acquiring and processing question data prior to entering

data into the survey

Entering data into the survey

36. How easy was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the questions, etc. (optional) Very difﬁcult

Difﬁcult Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Somewhat difﬁcult 68

Somewhat easy

Easy

Very easy

FOR PRINT ONLY.

CDS 2017 Survey Capability and Technology Deployment

Capability and Technology Deployment

This module contains maturity and deployment indexes that can be used to measure progress on campuswide strategic initiatives. This is an optional module.

In responding to the survey questions in this module, please enter data that describe your institution as of June 30, 2017.

NOTES: Throughout the survey, "central IT" refers to the centralized information technology services and support organization reporting to the highest-ranking information technology administrator/officer in the institution. For CDS participants from central offices of multicampus systems and community college districts, "institution" refers to the central office only, not the entire multicampus entity. For all other participants, "institution" refers to the individual college or university (typically referred to as a "campus"). Please refer to the CDS glossary for definitions of other terms in the survey.

©2017 EDUCAUSE. Reproduction by permission only. This is the Capability and Technology Deployment module of the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

Survey Powered By Qualtrics

Q1 | Student Success Technologies Maturity

Capability and Technology Deployment

Q1 | Student Success Technologies Maturity

1a. Please characterize each of the following items as it relates to the state of student success technologies at your institution as of June 30, 2017.

NOTES: This section is best completed by your institution's CIO or other ofﬁcer knowledgeable about your student success technologies environment. For assistance with completing this question, please refer to the Student Success Technologies Maturity rubric: https://library.educause.edu/~/media/ﬁles/library/2017/7/studentsuccrubric.pdf

Not Slightly Partially Largely Fully achieved achieved achieved achieved achieved (0–5%) (>5–35%) (>35–65%) (>65%–95%) (>95–100%)

1 2 3 4 5 1. PROCESS AND DECISION MAKING 1.1) Our institution provides and maintains a student advising process

that effectively supports our student success goals. 1.2) Our institution provides support services available to students (e.g., tutoring, mentoring, career planning, programs for special populations) to effectively support our student success goals. 1.3) Our institution uses analytics to effect continuous improvement of

student success initiatives. 1.4) Our institution uses analytics to predictively inform student success

initiatives. 1.5) Our institution develops and maintains options and processes for

student opt-out scenarios. 2. DEFINED OUTCOMES

1 2 3 4 5 2.1) Our institution has deﬁned student success goals. FOR PRINT ONLY. 2.2) Our institution has deﬁned student success metrics and measures.

2.3) Our institution has clearly documented degree requirements in

academic programs. 2.4) Our institution identiﬁes the key institutional student success

outcomes that we are trying to improve upon. 3. LEADERSHIP SUPPORT 3.1) Senior leaders are publicly committed to initiatives designed to

improve student success. 3.2) Our institution ensures alignment among senior leadership about

the initiatives designed to improve student success.

1 2 3 4 5 3.3) Our institution ensures alignment among senior leadership

between student success initiatives and the technologies available. 3.4) Our institution has developed an adequate funding model to

support institutional student success efforts. 3.5) Our institution has developed an adequate funding model to

support student success technology initiatives. 4. COLLABORATION AND CULTURE 4.1) Our institution includes faculty on committees related to deﬁning, implementing, and sharing data related to student success goals and measures. 4.2) Our institution includes student leaders on committees related to

deﬁning and implementing student success goals and measures.

1 2 3 4 5 4.3) Our institution supports collaboration among people from different departments/units to effectively support student success initiatives.

1 2 3 4 5 4.4) Our institution collects and uses input from multiple stakeholders (e.g., IT, faculty, institutional research, students, staff, student affairs) when making decisions about student success technologies. 4.5) Student success goals are accepted and supported throughout our institution. 4.6) Our institution supports faculty’s adoption and use of information systems that support student success (e.g., early alerts, advising systems, degree progress tracking). 4.7) Our institution supports advisors’ adoption and use of information systems that support student success (e.g., early alerts, advising systems, degree progress tracking). 4.8) Our institution makes sure the use of data to make decisions is accepted throughout. 5. TECHNOLOGY 5.1) Our institution provides tools (e.g., dashboards, portals) to ensure that appropriate staff can create reports and communicate the status of student success metrics and initiatives in a timely manner.

1 2 3 4 5 5.2) Our institution develops and maintains policies and practices that are sufﬁciently robust to safeguard data, both institutional and student- level, used for student success analytics (e.g., speciﬁcation of privileges and responsibilities for data access and storage, ethics of data use). 5.3) Our institution has the technology needed to identify and intervene with students at academic risk (e.g., tracking student progress, identifying potential obstacles to degree or credential completion). 5.4) Our institution has the technology needed to help students and advisors plan a detailed course of study through degree or credential completion. 5.5) Our institution effectively shares data related to student success among technology systems (e.g., SIS, LMS, advising, analytics) 5.6) Our institution provides training for faculty and advisors to make effective use of student technology systems on an ongoing basis (continued training, updates, etc.).

5.7) Our institution has the right kinds of data to support our student FOR PRINT ONLY. success outcomes and analytics needs.

Capability and Technology Deployment

Q1 | Student Success Technologies Maturity

1b. For analysis purposes, please select the title(s) of the individual who completed and approved the responses for the student success technologies maturity index. (Check all that apply.) Chief information ofﬁcer (CIO) Associate vice president

Chief technology ofﬁcer (CTO) Associate vice chancellor

Chief information technology ofﬁcer (CITO) Associate vice provost

Chief learning ofﬁcer (CLO) Assistant vice president

Chief digital ofﬁcer (CDO) Dean

Vice president Executive director

Vice chancellor Director

Other (please specify) Vice provost

Associate provost Submit official responses through the CDS Portal at www.educause.edu/coredata. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 72

1c. For analysis purposes, please select the areas of responsibility of the individual who completed and approved the responses for the student success technologies maturity index. Include all areas this person oversees regardless of whether they are in-sourced or outsourced. (Check all that apply.) Executive IT leadership Desktop services or client support

Information security and services Applications development or operations

Academic computing/instructional technology Data, analytics, and business intelligence

Networks and systems Design, media, and web

Research computing/cyberinfrastructure Library/library services

Administrative/enterprise IT Institutional research

Other (please specify) IT operations and service delivery

Q2 | Student Success Technologies Deployment

Capability and Technology Deployment

Q2 | Student Success Technologies Deployment

2. Please describe the status of the following systems and technologies as they relate to student success technologies at your institution as of June 30, 2017, using the following scale:

1. No deployment. None of this technology or service is in place and no work is under way or resources committed for this technology or service. 2. Tracking. Staff are assigned but are restricted to monitoring and understanding this technology or service (much more than just reading articles). 3. Planning, piloting, and initial deployment. This technology or service is not yet available to users, but meaningful planning for deployment is under way. A plan for deployment is either in development or in place. Staff are investing signiﬁcant time (multiple person-weeks of effort) and resources planning to deploy this technology or service. This includes evaluating options with an expectation of deployment within a deﬁned timeframe. Evaluation involves at least multiple person-weeks of staff time developing options, a proposal for required funding, and possibly piloting the technology or service. 4. Deployment to parts of the institution. Full production-quality technical capability or service is in place, including ongoing maintenance, funding, etc., with potential access by selected users, but not institution-wide. 5. Deployment institution-wide. Full production-quality technical capability or service is in place, including ongoing

maintenance, funding, etc., with deployment supporting potential access institution-wide. FOR PRINT ONLY.

Planning, Deployment to No piloting, and parts of the Deployment deployment Tracking initial deployment institution institution-wide

1 2 3 4 5 a. Degree auditing

b. Advising center management

c. Advising case management system for student

interaction tracking d. Education plan creation/tracking system

e. Credit transfer/articulation system/dual enrollment

f. Academic early alert system

g. Course/program recommendation system

h. Student extracurricular activities management

system i. Student co-curricular activities management system

j. Student self-service referral to social/community

resources k. Student success analytics dashboards

1 2 3 4 5 l. Student success data warehouse/operational data

store m. Student success analytics system (i.e. predictive

modeling) n. Application for students to access their data (e.g., current academic standing, tips for improvement, resources) o. Consent platform for students to opt in/out of data

collection/analytics

Q3 | IT Governance, Risk, and Compliance Maturity

Capability and Technology Deployment

Q3 | IT Governance, Risk, and Compliance Maturity

3a. Please characterize each of the following items as it relates to the state of IT governance, risk, and compliance at your institution as of June 30, 2017.

Slightly Partially Largely Fully Not achieved achieved achieved achieved achieved (>5– (>35– (>65– (95– (0–5%) 35%) 65%) 95%) 100%)

1 2 3 4 5 1. STRATEGY 1.1) Our institution has a formal IT governance structure in place.

1.2) Our institution has a formal IT risk management structure in place.

1.3) Our institution has a formal IT compliance program in place.

1.4) Our IT compliance program is part of an institutional compliance program.

2. INVESTMENT

1 2 3 4 5 FOR PRINT ONLY. 2.1) We have adequate resources (e.g., staff, budget, training) devoted to IT governance.

2.2) We have adequate resources (e.g., staff, budget, training) devoted to IT risk management.

2.3) We have adequate resources (e.g., staff, budget, training) devoted to IT compliance.

3. PROCESS

3.1) Our IT governance process assigns clear responsibility/accountability for IT strategy.

3.2) Our IT governance process prioritizes IT investment in accordance with institutional goals.

1 2 3 4 5 3.3) We use standards or frameworks (e.g., COBIT, ITIL, ISO) to guide our IT governance

process. 3.4) Our IT governance process reaches decisions quickly enough to avoid unnecessary delays

in projects or initiatives. 3.5) We effectively track and report IT risks.

3.6) We effectively implement policies and controls in response to IT risk analysis.

3.7) We have a process in place for reviewing and updating our IT risk management practices.

3.8) We continuously monitor IT risk policies and controls for effectiveness.

3.9) Our IT compliance process assigns clear responsibility/accountability for decision making

about IT compliance activities.

1 2 3 4 5 3.10) We have a process in place for reviewing and updating our IT compliance practices. ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata 74

1 2 3 4 5 4. COMMUNICATION AND PARTICIPATION 4.1) Our IT governance process draws committed participation from campus stakeholders.

4.2) Our IT governance process manages or coordinates distributed IT efforts outside of central

IT. 4.3) Our IT governance process inﬂuences institutional leadership decisions.

4.4) Our IT governance process makes decisions in a transparent manner that builds community

understanding and creates a campus-wide view of technology standards and services.

1 2 3 4 5 4.5) Campus stakeholders are not resistant to IT risk management policies and controls.

4.6) Our IT compliance process manages or coordinates distributed IT compliance outside of

central IT.

Capability and Technology Deployment

Q3 | IT Governance, Risk, and Compliance Maturity

3b. For analysis purposes, please select the title(s) of the individual who completed and approved the responses for the ITGRC maturity index. (Check all that apply.) Chief information ofﬁcer (CIO) Associate vice president

Chief technology ofﬁcer (CTO) Associate vice chancellor

Chief information technology ofﬁcer (CITO) Associate vice provost

Chief learning ofﬁcer (CLO) Assistant vice president

Chief digital ofﬁcer (CDO) Dean

Vice president Executive director

Vice chancellor Director

Other (please specify) Vice provost FOR PRINT ONLY.

Associate provost

3c. For analysis purposes, please select the areas of responsibility of the individual who completed and approved the responses for the ITGRC maturity index. Include all areas this person oversees regardless of whether they are in-sourced or outsourced. (Check all that apply.) Executive IT leadership Desktop services or client support

Information security and services Applications development or operations

Academic computing/instructional technology Data, analytics, and business intelligence

Networks and systems Design, media, and web

Research computing/cyberinfrastructure Library/library services

Administrative/enterprise IT Institutional research

Other (please specify) IT operations and service delivery

Q4–5 | Supplemental Information

Capability and Technology Deployment ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Q4–5 | Supplemental Information 75

4. Please provide, in a paragraph or two, any background information about faculty use of educational technology in your institution that could be useful to other CDS participants who may be using your data in their benchmarking. Examples: We are engaged in a yearlong assessment of learning outcomes related to IT investments; we have just received a grant to provide prizes for faculty innovation in instructional technology. (optional)

5. Please provide the name and e-mail address of the person to contact regarding your institution's responses to this module of the CDS survey. (optional)

Q6–9 | Module Feedback

Capability and Technology Deployment

Q6–9 | Module Feedback

6. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any questions in this module are not relevant to your institution. How else could this module of the CDS survey be improved? (optional) FOR PRINT ONLY.

7. How many people participated in preparing and completing the answers to the questions in this module? (optional)

2–4

8. Approximately how much time did you spend on the following? (optional)

Number of hours Acquiring and processing question data prior to entering

data into the survey

Entering data into the survey

9. How easy was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the questions, etc. (optional) Very difﬁcult ©2017 EDUCAUSE. Reproduction by permission only. This the EDUCAUSE Core Data Service annual survey. Submit official responses through the CDS Portal at www.educause.edu/coredata. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website: www.educause.edu/coredata Difﬁcult 76

Somewhat difﬁcult

Somewhat easy

Easy

Very easy

FOR PRINT ONLY.