Monitor Group and In co-operation with Alcatel, Bates Asia, Bayer, Citigroup, DHL, KPMG An Economist Intelligence Unit white paper With additional support from Fuji Xerox, Hitachi Data Systems, Norton Rose, Primasia, Russell Reynolds Associates, Sheraton Hong Kong, Timken Coming of age Multinational companies in China June 2004 Coming o Multinational companies in China f age LONDON 15 Regent Street London SW1Y 4LR United Kingdom Tel: (44.20) 7830 1000 Fax: (44.20) 7499 9767 E-mail:
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[email protected] Coming of age Multinational companies in China Contents 2 Acknowledgements 3 Preface 4 Executive summary 6 Introduction PART 1 10 A new environment 26 Addressing the market 42 Persistent headaches PART 2 54 Automobiles 66 Financial and professional services 80 Logistics 88 Pharmaceuticals 98 Retailing and consumer goods 110 Telecommunications 122 Appendix: Survey results © The Economist Intelligence Unit 1 Coming of age Multinational companies in China Acknowledgements Many hands and minds came together to create this © 2004 Economist Intelligence Unit. report. The Economist Intelligence Unit would like to All rights reserved. make special mention of the lead sponsors—Citigroup, All information in this report is verified to the best of the authors' and the publisher's DHL, KPMG and Monitor Group—and in particular those ability. However, the Economist who took time to give us valuable input: Tony May, Wu Xin Intelligence Unit does not accept and John Diener at Monitor Group; Paul Kennedy, Anson responsibility for any loss arising from Bailey and Andrew Weir at KPMG; Gary Clinton at Citi- reliance on it.