Understanding the Design and Implementation of Civic Technologies in Resource-Limited Public Organizations by Youyang Hou A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy (Information) in The University of Michigan 2018 Doctoral Committee: Associate Professor Cliff Lampe, Chair Assistant Professor Tawanna Dillahunt. Assistant Professor Robert Goodspeed Assistant Professor Sarita Yardi Schoenebeck Youyang Hou
[email protected] ORCID iD: 0000-0002-6453-1260 © Youyang Hou 2018 ACKNOWLEDGMENTS Writing a dissertation was the most challenging task I have ever tackled, and I am glad that I was not alone in the process. Many people have helped pave the way to the successful completion of this dissertation. I would like to take the opportunity to express my gratitude for their support, encouragement, and companionship. To begin with, I thank all of my dissertation committee members, and in particular my advisor, Dr. Cliff Lampe. It would be impossible for me to have made it this far without his support, guidance, and feedback. I am also grateful for the flexibility and accommodation he provided me in the final year of my dissertation, when there were many unexpected occurrences in my life. It made studying thousands of miles away from home a much better experience. I was fortunate to have Dr. Sarita Yardi Schoenebeck, Dr. Tawanna Dillahunt, and Dr. Robert Goodspeed as additional members on my committee. Dr. Schoenebeck and Dr. Dillahunt joined my dissertation committee when I was at the critical stage of field prelim; they have provided invaluable feedback on my analysis and writing. I also appreciate the fresh perspectives and in-depth knowledge about urban planning provided by the cognate member of my committee, Dr.