Security Key Update for Windows 10
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ONYX WHITE PAPER | ONYX WINDOWS 10 UPDATE Security key update for Windows 10 onyxgfx.com Onyx Graphics has identified a conflict between the recent Windows 10 update (version 2004) and our third-party Gemalto Security Key Driver. A simple solution is available to correct this conflict to ensure Windows updates do not interfere with your print production. The conflict can show up in different ways, including the inability to launch any ONYX product following the Windows update, the inability to run ONYX software installers, or more frequently, a bluescreen crash of Windows 10 during the first reboot after the update is applied to your computer. This Windows 10 update can affect ONYX versions 12, 18 and 19. Below is an example blue screen: In most cases, on the next reboot, Windows 10 will remove the update changes and return to a working state, but that means the Windows 10 version 2004 update was not successfully applied. The solution from the Onyx Graphics Technical Support Team is to update the Security Key Driver from Gemalto. There are two methods for updating this Security Key Driver. The first is the Graphical or GUI method, which means using Windows 10 as normal, following steps like any other program installation. The second is the Command Line method which is a little more technical, but takes less time to complete. onyxgfx.com NOTE: New product downloads are available on the Onyx Graphics website with an updated Gemalto Security Key Driver included. The following steps are intended for ONYX software that is already installed. Both methods produce the same expected result, fixing the conflict and allowing a safe Windows 10 update. To proceed, choose between the Windows Graphical / GUI (Method 1) or Command Line (Method 2) methods, following the instructions as outlined below. If you need further assistance, please contact your ONYX Support Representative using the contact information listed here: • ONYX Technical Support Americas: phone +1 801 984 5353 or email [email protected] • ONYX Technical Support EMEA: phone +31 10 451 0300 or email [email protected] • ONYX Technical Support APAC: email [email protected] Method 1: Using the Windows “Graphical / GUI” method Step 1. Copy and paste this URL into your web browser to download the file from: https://d1khg5dr1hme2g.cloudfront.net/Sentinel_LDK_Run-time_setup_8.11.zip Step 2. Open the download location where you saved the file. Step 3. If not automatically directed by a double-click, right-click on the file and choose “Extract All”. Step 4. Choose a destination folder for the extracted files and choose “Extract”. Step 5. When completed, Windows will usually display the extracted files. If not, open the location where you saved the extracted files. onyxgfx.com Step 6. Open the folder “Sentinel_LDK_Run-time_setup” Step 7. Double-click on the file “HASPUserSetup.exe” Step 8. If you see a window pop up called a User Account Control (UAC) prompt to make changes to your device, choose “Yes”. Step 9. When prompted, click “Next” for the Runtime Installation Wizard. onyxgfx.com Step 10. Read and accept the License Agreement. Step 11. Click “Next” when prompted, then wait for the process to complete and the window to close. Step 12. Restart Windows by clicking on the Start menu and select “Restart”. Step 13. Once your computer is restarted, open a web browser to check that the Security Key Driver update was successful. Step 14. In the browser, go to http://localhost:1947 to open the “Sentinel Admin Control Center”. onyxgfx.com Step 15. In the menu on the left, choose “Diagnostics”. Scroll down until you see the section named “Run- time”. Step 16. Verify that “Run-time Installer” shows version 8.11 or higher then close your browser window. You have successfully updated the Gemalto Security Key Driver and can accept the Windows version 2004 update to your computer. There is no need to restart your computer again, the steps are complete. Method 2: Using the Windows “Command Line” method Step 1. Copy and paste this URL into your web browser to download the file from: https://d1khg5dr1hme2g.cloudfront.net/Sentinel_LDK_Run-time_cmd_line_8.11.zip Step 2: Open the download location where you saved the file. Step 3: If not automatically directed by a double-click, right-click on the file and choose “Extract All”. Step 4: Choose a destination folder for the extracted files and choose “Extract”. onyxgfx.com Step 5. When completed, Windows will usually display the extracted files. If not, open the folder location where you saved the extracted files. Step 6. Double-click to open the folder “Sentinel_LDK_Run-time_cmd_line”. Step 7.Click on the Windows Start button (or press the Windows key on your keyboard) and type “cmd”. Step 8. Choose “Command Prompt”. Step 9. When the command window opens, select and drag the downloaded file named “haspdinst.exe” from the folder where it was extracted into the command prompt window. Step 10. Click in the command prompt window, press the space bar, and then type “-purge” (ignoring “”). Then click “Enter”. Step 11. If you see a window pop up called a User Account Control (UAC) prompt to make changes to your device, choose “Yes”. onyxgfx.com Step 12. Wait while the process runs. A completion window will show after it is complete. In the completion window, click “OK”. Step 13. Going back to your command prompt window, press the “up arrow key”, delete the word “purge”, and substitute the letter “i”. Then press “Enter”. Step 14. If you see another window pop up called a User Account Control (UAC) prompt to make changes to your device, choose “Yes”. Step 15. Wait for the process to complete then click “OK”. Step 16. In the command prompt window, type “exit” and press “Enter”. The window should close. Step 17. Restart Windows by clicking on the Start menu and select “Restart”. onyxgfx.com Step 18. Once your computer is restarted, open a web browser to check that the Security Key Driver update was successful. Step 19. In the browser, go to http://localhost:1947 to open the “Sentinel Admin Control Center”. Step 20. In the menu on the left, choose “Diagnostics”. Scroll down until you see the section named “Run- time”. Step 16. Verify that “Run-time Installer” shows version 8.11 or higher then close your browser window. You have successfully updated the Gemalto Security Key Driver and can accept the Windows version 2004 update to your computer. There is no need to restart your computer again, the steps are complete. onyxgfx.com.