A Showcase of Apollo's Achievements in 2019

Milestones of2019

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A showcase of Apollo’s achievements in 2019 JAN My heart swells with pride whenever I think of all that each and 1700 solid organ transplants were performed. In this calendar year every one of you contribute as members of our pioneering family alone we have performed over 68,000 successful surgeries for the betterment of India. Another momentous year in our including high-end organ transplants, thus providing a new lease of journey of healing came to a close and now we have a fresh life to thousands of families. beginning ahead of us, another 365 days of new opportunities and prospects towards a newer horizon. I believe that path breaking partnerships & collective efforts will shape the future of healthcare. Apollo has emerged shining bright in It is also a matter of pride that yet again, all through 2019, this too. Over the year, Apollo partnered with Samsung, Reckitt Apollo was at the forefront, championing change & guiding the Benkiser, Zipline, Abbott, Siemens Healthineers, Uber, Magzter, Bajaj nation towards a healthy tomorrow. This year, Apollo Hospitals Finserv, Maastricht University and many Government and was conferred with over 90 prestigious awards & recognition Non-Government entities to launch various healthcare and from leading organizations and authorities in India and around academic initiatives for the beneﬁt of humanity. the world. I am looking forward to 2020 with great optimism and enthusiasm A momentous launch at the start of 2019 was South Asia’s very as I am well aware that you will leave no stone unturned to make it ﬁrst Proton Therapy at the Apollo Proton Cancer Centre (APCC). an ever more successful year. Most certainly, Apollo will continue to It dawned a new beacon of hope to over 3.5 billion people in this harness the mind-boggling power of contemporary technologies in part of the world. About 140 patients have been treated at our preventing the onset of diseases, detecting it early on, and, hospital till today. mitigating it through world class treatment if required.

Apollo has successfully served both Cure & Care to people to The entire Apollo family should take an oath of wellness. Pledge to enable them live an enriched health life. Our commitment towards be proactive in ensuring you care for your health. Include family, combating Non-Communicable Diseases (NCDs) has created a friends & societies in this pledge to show our commitment for India huge wave in the healthcare industry. The Central Government and the world and prepare to face the huge tsunami of NCDs. along with some State Governments have now joined this crusade. Apollo introduced the concept of Preventive Health Checks (PHC) 2020 will be a landmark year in our journey towards 40 years ago, and achieved over 20 Million Health Checks, serving ‘preventing preventable illnesses’ and nurturing a healthy life all sections of our society. A feat recognised by the Government for all in this world. of India by commemorating a special stamp for PHC.

We have now taken a giant step further by introducing the next Good health and God bless! frontier of proactive healthcare, a new paradigm – Apollo ProHealth. It is a goal-oriented, scientiﬁcally designed 3-year revolutionary health program, powered by AI (Artiﬁcial Intelligence) to Predict, Prevent, and Overcome NCDs. A unique App further assists with real time management & access to the Apollo ecosystem. We look forward to the joy of good health and happiness.

Equally, at the top end of the curative spectrum, Apollo is home to Dr Prathap C Reddy maximum solid organ transplants in the world. In 2019, more than Founder, Chairman, Apollo Hospitals Group Milestones of 2019 ACCOMPLISHMENTS Milestones

Apollo Gleneagles Hospitals, India’s first dedicated Apollo Hospitals, Chennai Kolkata becomes Honoured with International became the first centre in India to perform the first a postal stamp TAVR Training for completion of 20 million Centre at minimally hospital in the health checks and 36 years of Eastern region healthcare excellence. Apollo Chennai, invasive- trained doctors Robotic Hybrid to introduce from over 20 Revascular- TARE countries ization surgery. Milestones of 2019 ACCOMPLISHMENTS Pride Additions

Launched Launched South India's Hon’ble Vice-President Established an ‘Apollo ProHealth', first fully functional of India Shri Venkaiah information centre in a first-of-its-kind, Advanced Centre for Naidu inaugurated Itanagar, Arunachal comprehensive health various Movement Apollo Proton Cancer Pradesh. program Disorders Centre in Chennai. Hon’ble President of India, Shri Ram Nath Kronos workforce Kovind inaugurated the Global Association of management system new 330-bed Physicians of Indian Origin Apollo BGS Hospitals was launched across ApolloMedics Super announced the launch of the launched Mysore's first Chennai & Madurai Speciality Hospital in "GAPIO Clinical Knowledge ever Stroke unit divisions Lucknow. Development Programme"

Apollo Hospitals Dial 30 – Treatwell South-Asia’s first digital Apollo Hospitals launched the Apollo Chennai started application introduced PET/CT scanner was Vanagaram launched a 'Department of Women focusing on the Google at Apollo Hospital to introduced at Apollo dedicated Hotline & Child Care' in rating & reviews monitor the non-clinical Hospitals, Chennai facility Bangalore requirements Milestones of 2019 ACCOMPLISHMENTS Events

Organized the 8th Hosted the International Patient Futuring Safety Conference Cardiac (IPSC) and the 9th Care Summit International Conference Apollo Hospitals, Navi Indraprastha Apollo Hospitals on Transforming in Chennai Healthcare with Mumbai honoured organised a health Information Technology Dr. Dhanya awareness (THIT) in Hyderabad. Dharmapalan’s programme to entry in India mark the book of occasion of records as “Youngest World Sickle Editor of Paediatric Books” Cell Day Milestones of 2019 ACCOMPLISHMENTS Joint Initatives

Came together with Tied up with US-based Abbott Zipline to create a to launch Drone healthcare cardiac registry delivery solutions In partnership with Signed a MoU with the Women Doctor's Wing of the Signed an agreement with Reckitt Jana Small Benckiser, Indian Medical announced the launch of Association (IMA) Finance Bank ‘ArogyaRakshak’, a social to promote organ donation for extending healthcare healthcare programme benefits to senior citizen Milestones of 2019 ACCOMPLISHMENTS Partnerships

Asian Society for Microsoft India Emergency Medicine Set up a National Clinical Coordination Annual Conference of Society for Committee (NCCC) for the AI-powered Emergency Medicine (ACEM) 2019 Cardiovascular Disease Risk Score API

UBER Maastricht Free pick up and drop to Microsoft Cardiac Global Data Consortium patients in partnership to expand the AI Network for Cardiology in Europe.

Magzter Zebra Medical Vision Apollo Smart Reading Zone Validate and deploy AI based screening tools across India Feats achieved across Apollo Family Milestones of 2019

HIGHLIGHTS PREVENTIVE APOLLO PROTON ARI-AHERF ONEAPOLLO 2019 HEALTHCARE CANCER CENTRE DIGITAL

TOTAL HEALTH APOLLO CLINICAL APOLLO RETAIL HEALTHCARE DEPARTMENT APOLLO REMOTE HIGHLIGHTS PHARMACY AT A GLANCE OF NURSING HEALTHCARE AND PPP

APOLLO APOLLO APOLLO AWARDS & FOUNDATION MUNICH KNOWLEDGE ACCOLADES Preventive Healthcare Milestones of 2019 A New Paradigm In Preventive Healthcare

STAMP LAUNCH PROHEALTH LAUNCH MOBILE CLINIC LAUNCH

APOLLO INTRODUCES NEXT FRONTIER OF PROACTIVE HEALTH New Paradigm of Care Before Cure

Life is priceless. Let us protect it with all we have

3 Years 3 Principles 3 Enablers

YEAR 1 PREDICT pHRA 1 Special Stamp Commemorated by Government of Risk assessment Multi-system Body & Personalised, and setting Health Health Assessment Predictive Health India in recognition of Apollo’s relentless efforts Goal Health Pulse Risk Assessment

in Preventive Health Checks. PREVENT 2 YEAR 2 Health Mentor HEALTH MENTOR Persistent working Pan-India Specialist Long-term nutrition, towards achieving Consultation exercise and Apollo Hospitals and Samsung India Health Goal Physiotherapy wellness support Intervention Electronics came together to launch ‘Samsung-Apollo Mobile Clinic’. This will 3 YEAR 3 OVERCOME PROHEALTH APP Celebration Condition Mgmt. Tracks progress provide quality, preventive health care as of Health and Personalised and reports and Happiness by Health & Lifestyle connects employees to people with no direct access to health achieving Life modiﬁcation to the entire Apollo Goals Habit Optimisation Ecosystem checks as part of CSR initiative.

Specially Curated for Retail, Corporate and Super-HNIs To counter the biggest Health challenge of the rapidly increasing menace of NCDs or lifestyle diseases, Apollo launched the next frontier of proactive health care, Apollo ProHealth. On 17th September 2019, Apollo ProHealth SUPER REGAL IMPERIAL ZENITH program was launched in Chennai, with over 400 media for all Employees for Middle for Senior for Corporate Leaders houses across the world reporting the feat. Management Management & Super-HNIs Apollo Proton Cancer Centre (APCC) Milestones of 2019 The Dawn of New Era in Cancer Care in South Asia

SERVES 3.5 BILLION PEOPLE IN THE REGION

Patients are coming to APCC from across India and Australia, USA, UK, Philippines, UAE, Oman, Africa.

A new dawn arose in advanced cancer care with the commencement of operations at the Apollo Proton Cancer INDIA’S FIRST Centre in Chennai. Inaugurated by the Hon’ble Vice-President of India Shri Venkaiah Naidu, APCC is a state-of-the-art TOTAL MARROW facility and South Asia’s first modern PROTON beam facility. IRRADIATION (TMI) The treatment through Proton Therapy began on 2nd of Ms. Suneeta Reddy, Managing Director, Apollo January 2019, with the first patient being from Australia Hospitals, with the Oncology Team at APCC, on the In a major milestone in cancer treatment in India, the who travelled all the way for prostate cancer treatment. successful commencement of the 100th Proton Apollo Proton Cancer Centre (APCC) in Chennai also Given its leadership position as the first Proton centre Therapy treatment, an important milestone for successfully performed India’s first Total Marrow Irradiation with state of the art Technology (Pencil Beam, robotic Proton Therapy in South Asia. (TMI) on a 35-year-old nurse from Oman, as a conditioning couch, image guidance, Monte Carlo systems etc.). protocol prior to a Bone Marrow Transplant. Apollo Proton Cancer Centre (APCC) Milestones of 2019 The Dawn of New Era in Cancer Care in South Asia

Internationally renowned Radiation Oncologist, Prof. Dr. Dattatreyudu Nori appointed as International Director, Apollo Cancer Centres

Internationally Renowned Oncologist, Dr. Anil K. D’Cruz joined Apollo Hospitals Navi Mumbai as Director, Oncology. Apollo Research & Innovations (ARI) Milestones of 2019

AAHRPP APOLLO RESEARCH AND DEVICE STUDIES photographing the fingertip tissue. RE-ACCREDITATION INNOVATIONS (ARI) SITE The device was tested at 2 centres in PRESENCE EXPANDED TO 22 SITES ASHA+ commercialised at Hyderabad on over 300 patients for ARI successfully completed a 2 day the measurement of physiological and ARI expanded from 17 to 22 site Apollo Hospitals AAHRPP re-accreditation process hematological parameters of Blood offices by initiating site offices ARI successfully conducted a validation in June 2019 and received zero glucose, hemoglobin, hematocrit, RBC, in Apollo Mysore, Navi Mumbai study of a vital monitoring device non-conformances. Apollo receives Mean Arterial Pressure, blood PH, SpO2, and Apollo OMR Chennai and are ASHA+ at Chennai, which showed a a full AHHRPP reaccreditation for blood pressure (systolic & diastolic) and currently in the process of initiating very good correlation with the current all 5 Ethics Committees & 13 Apollo other parameters site offices in Vizag, Apollo CVHF PoC devices used at Apollo for vital hospital sites under their purview. Heart Institute Ahmedabad and monitoring. The device has now been CREDENCE GENOMICS Apollo CBCC centre Ahmedabad. commercialized through the Apollo ecosystem. ARI coordinated the validation of the technology introduced by Micro CNOGA - Genomics, division of Credence HACK- A-WAY – APOLLO A validation study to evaluate the Genomics - a Sri Lankan genomics 01 performance of TensorTip MTX in Company. The study involved validation 03 INNOVATION QUEST (AIQ) comparison to standard Point of care of NGS (Next Generation Sequencing) devices used at Apollo in measuring technique for diagnosis of infectious To encourage ideas & innovations in INSTITUTIONAL ETHICS COMMITTEES (IEC) FOR CLINICAL the vital signs. Clinical validation disease pathogens with a sensitivity of Healthcare, ARI organised Apollo Hack-a- STUDIES (CS) AND BIO-MEDICAL RESEARCH (BMR) study of Israeli device TensorTip MTX, over 90 % and TAT of 36 hours both for Way, the first of its kind, hospital backed, a small, lightweight, portable, novel bacterial and fungal infections. closed-door health-tech Hackathon, with • Institutional Ethics Committee (IEC) • As per the new Drugs and Cosmetic non-invasive fingertip device that the theme: “Real Ideas, Real Innovations” of the Apollo Hospital have a uniform Act, IEC-BMR [Bio Medical Research] measures 6 vital parameters based SALCIT DEVICE FOR The event focused on finding innovative SOP for EC processes and are was formed in various Apollo on real time colour image sensor by ASTHMA DIAGNOSIS tech-enabled solutions for problems registered with the regulatory body of Hospital centers in compliance to Salcit Tech relies primarily on respiratory faced by hospitals and exploring cost- India – CDSCO. The committees are the ICMR guidelines which reviews sound (cough & wheeze) characteristics, effective alternatives to existing expensive compliant with the latest national / proposals pertaining to the academic, in providing lab free offering of early solutions. The event saw participation global regulatory requirements. collaborative research proposals, screening & recovery monitoring from Medtronics, Microsoft & Philips. Investigator Driven Research Studies services. and healthcare research. 02 04 05 Apollo Research & Innovations (ARI) Milestones of 2019

REPRESENTING APOLLO HOSPITALS & ARI AT INTERNATIONAL & NATIONAL FORUMS

• Dr Amitava Ray was invited to moderate INTERNATIONAL a panel discussion CLINICAL on Liquid Biopsy at TRIAL DAY the Society of Neuro Oncology (SNO) meeting at Phoenix, Arizona. He was also invited to speak at the plenary session at the European Association of Neurosurgical Societies (EANS) meeting at Dublin, Ireland.

• Indian Chamber of Commerce Conference, ARI Hyderabad organised the first of its kind ‘walkathon’ jointly with Hyderabad – ICC Clinosol & ISCR to mark the occasion with the aim to create awareness conducted “Start about clinical research in public. Entrepreneurs, 2019”, HEALTH-TECH SUMMIT, BENGALURU the grand Pitching Ms. Ishita Shively was invited to be a part of a Panel discussion at ARI, Ahmedabad provided educational assistance of Rs. 5000/- to under Summit on January 24, Bengaluru Tech Summit 2019. The topic for the panel discussion was privileged school children on the clinical trial day celebrations as a part 2019 at Hyderabad. ‘Nurturing the Next Generation of Smart Innovators’. of its community service program.

ARI Delhi organized the clinical trials day at Indraprastha Apollo Hospitals New Delhi to increase the awareness of clinical research and also 06 07 significance of pharmacovigilance among the healthcare professionals. Apollo Research & Innovations (ARI) Milestones of 2019 Apollo Hospitals Educational and Research Foundation (AHERF)

GRAB YOUR GRANT – ARI INITIATIVE TO FACULTY DEVELOPMENT AHERF has signed a MoU with DPSRU [Delhi In 2019, AHERF signed MoUs with IIT PROMOTE RESEARCH AMONG CLINICIANS PROGRAMS (FDP) Pharmaceutical Sciences and Research Hyderabad, NIPER Hyderabad, University of University] for conducting a Joint professional Hyderabad, Manitoba University Australia, Guru • Dr. Devjani Ghosh became the first Clinician to Apollo physicians are encouraged to participate training Program in Clinical Research as a Nanak Group of Institutions, IICT Hyderabad, benefit from the Grab your Grants program & in research projects. Faculty development collaborative research proposal. The first StemCyte India & NIMS, for carrying out won the BIRAC funded BIG Grant of INR 50 lacs, program (FDP) was established with an idea to batch of the one year, full time, Post-Graduate collaborative research proposals in many Dr Devjani incubated her company 'Sephirah' provide seed funding of INR 5 Lacs to test the Diploma in Clinical Research is expected to therapeutic disciplines. The proposals have at AHERF. Sephirah will develop salivary ideas & generate basic data before applying for commence from August 2020. been reviewed and cleared by the Ethics diagnostic for detecting HPV positive cancer. extramural funding for these research projects. Committees and have been initiated. FDP is orchestrated under Prof. Nirmal Kumar • Dr. Sasidhar Manda, who secured the BIG grant Ganguly’s (Former DG ICMR ) guidance. in 2018 under Grab your Grants program, has incubated his company 'Urvogel' at AHERF. Five studies are approved under FDP in 2019 Urvogel is expected to complete its proof of and are under Ethics Committee review process. 03 04 concept a non-invasive. Once approved, the studies will be initiated. Six more Apollo consultants have submitted their proposals for consideration under FDP. The outcome of seven studies approved earlier by AHERF was reviewed by a committee which provided suggestions for submission of a 01 validation proposal for funding to ICMR/DBT. 02 OneApollo Digital Milestones of 2019

MEMBERS OF THE PROGRAM CAN: ASKAPOLLO MOBILE APP LOYALTY PROGRAM • Earn & Redeem reward points • Avail exclusive Discounts & Savings on AskApollo Mobile App was launched as Apollo Group’s one-stop shop for OneApollo Digital was launched to make the healthcare Health Expenses all healthcare services & products offered by various businesses of the experience and journey of customers more rewarding and • Benefit from Complimentary Services Apollo group. This app is available on both Android and iOS platforms. enriching across the entire Apollo Eco-system like Health Screening and Consultations (12 BUs, ~4,500+ locations). FEATURES OF THE TOTAL APP DOWNLOADS APP INCLUDE: It is entrusted with • Schedule doctor 6 LAKH+ the mandate of HIGHLIGHTS appointments • Developed an In-house State-of-the-art Loyalty • Order medicine online “INTEGRATING • Book health check-ups TOTAL UNIQUE USERS: THE CUSTOMER 1.9 CRORE Management System (L MS) & Omni-channel MEMBERS Campaign Execution tool, handling the World’s largest • Access Health Records ACROSS THE Healthcare Membership program • Diagnostics at home ~1.5 LAKH ENTIRE GROUP” 3.5 CRORE • Through Targeted Campaigns to Members, • Health Tips and for ensuring TOTAL UNIQUE contributed ~91 Crore Revenue “HIGHER CUSTOMER • Revived 1.79 lakh dormant members CUMULATIVE VALUE OF THE ENGAGEMENT CUSTOMERS • 35 Lakh members are actively transacting in a month SERVICES/PRODUCTS BOOKED & LIFE CYCLE • About 54,000 members are actively Using Tier benefits MANAGEMENT”. RS 6.3 CRORES

MONTHLY ACTIVE TOTAL CREDIT CARDS SOURCED: USERS ON THE APP APOLLO - SBI PARTNERSHIP 30,000 A co-branded ‘Apollo-SBI Credit Card’ TOTAL SPEND IN APOLLO ECO-SYSTEM: ~97,000 has been launched in association with SBI. The Apollo-SBI CC holders avail ~6 CRORE exclusive offers on Apollo’s services INCREMENTAL REVENUE OF and products at Apollo Health Centres. ~47 CRORES Apollo Remote Health and PPP Milestones of 2019 Bridging the Healthcare Service Delivery Gap

IMPACT ELECTRONIC URBAN 2 MILLION + TELE-EMERGENCY - PRIMARY HEALTH CENTRES UNIQUE PATIENTS HIMALAYAS – (4 Centres) (e-UPHC)- 183 Centres IMPACT • Apollo TeleHealth is providing tele-emergency KEY HIGHLIGHTS 8 MILLION + services to a population of 40,000 in Himachal • Apollo TeleHealth has been a part of the CONSULTATIONS Pradesh through its 4 prominent Tele-Clinics at healthcare reform journey a height of 14000 ft above sea level. in Andhra Pradesh through the PPP model. • 16,000+ teleconsultations have been delivered • In addition to primary health facilities, the • 48 countries. & 1100 emergencies have been stabilized. centres also provide specialist services through • Also provides screening of cervical cancer & 7,70,000+ connectivity with Apollo Telehealth-Hub 6 MILLION • 5.5 Lacs+ App downloads IMMUNIZATIONS LABORATORY TESTS tele-laboratory services. • The facilities of these eUPHCs include • 3 Lacs+ App registrations. pharmacy and laboratory services along with • 3 Lacs+ online visitors an air-conditioned waiting-hall and purified drinking water. • 1.3 Lac+ website registrations • The daily metrics including staff attendance, • www.askapollo.com ranks at are updated live on the Chief Minister’s 8,50,000 4200 (India) and 59680 (Globally). dashboard - eUPHC. TELE SPECIALISTS’ CONSULTATIONS DIRECT EMPLOYMENT TO 1100 PEOPLE Apollo Remote Health and PPP Milestones of 2019 Bridging the Healthcare Service Delivery Gap

UTTAR JHARKHAND TELEMEDICINE MORE THAN PRADESH PPP THE GOVERNMENT OF UTTAR PRADESH PPP PROJECT HAS ENTRUSTED APOLLO TELEHEALTH FOR 20 THOUSAND PROJECT TELE-RADIOLOGY SERVICES IN ITS RADIOLOGY REPORTS WERE • 100 primary health centres converted to (Tele-Radiology DELIVERED, AFTER SUCCESSFUL Digital Dispensaries in association with the 134 COMMUNITY ACTIVATION OF SERVICES. Govt. of Jharkhand. Services) • The project provides General Physician and 134 Centres HEALTH CENTRES WITH THESE SERVICES, specialist consultations over telemedicine APOLLO REMOTE HEALTHCARE WILL BE CATERING TO A POPULATION OF APOLLO REMOTE HEALTHCARE 150,000+ WILL BE PROVIDING READ SERVICES 12 MILLION CONSULTATIONS, FOR X-RAY, CT, MRI, ETC. DESIGNED TO CATER TO APPROXIMATELY 15,000 2 MILLION LAB REFERRALS, PEOPLE IN 5 YEARS. 90,000+ UNIQUE PATIENTS SPECIALIST VIDEO CONSULTATIONS WITH VARIOUS INVESTIGATIONS LIKE ECG, BLOOD PRESSURE, BLOOD SUGAR, IN A COVETED PROJECT, THE GOVERNMENT TEMPERATURE, AND FETAL HEART-RATE UTTAR OF UTTAR PRADESH HAS AWARDED MONITORING WILL BE PROVIDED. PRADESH PPP PROJECT 120 COMMUNITY CATERING TO A POPULATION OF (Telemedicine HEALTH CENTERS TO DELIVER TELEMEDICINE FACILITIES. 10 MILLION Services) 120 Centres 40,000 TELECONSULTATIONS Apollo Remote Health and PPP Milestones of 2019 Bridging the Healthcare Service Delivery Gap

e-CLINIC IN SMART CITY NATIONAL • In a one of its kind initiative, a Cargo Trailer parked in the middle of a busy market is connecting patients THERMAL POWER to the best healthcare experts and specialist doctors CATERING TO A CORPORATION from Apollo Hospitals. POPULATION OF • The service is providing outpatient (OP) Tele-Consultations (NTPC) across various Specialties like Cardiology, Orthopaedics, 200,000 Nephrology, Dermatology, Neurology, etc. • The staff at the e-HC (electronic - health centre) are trained to refer patients to higher centres for secondary & tertiary care.

IMPACT

Providing Non-Communicable CATERING TO NCD SCREENING Disease screening to Below 1500+ PROGRAM Poverty Line citizens of Indian 2500 urban slums. OUT-PATIENT NTPC EMPLOYEES TELECONSULTATIONS ACROSS AND THEIR MAJOR MEDICAL SPECIALITIES. FAMILIES. SOCIAL HEALTH OVER EDUCATION DELIVERED TO 1.5 MILLION 20,000+ 600+ 2600+ SCREENINGS DONE IN THE HOUSEHOLDS DURING TELE-EMERGENCY PHYSIOTHERAPY LAST TWO YEARS FOR THE LAST TWO YEARS CONSULTATIONS SESSIONS CANCER, HYPERTENSION, ASTHMA, ET AL Department of Nursing Milestones of 2019

SUCCESS STORIES NO HARM NO ERROR CLINICAL PERFORMANCE: • Children Hospital - poster presentation in SANKALP 2019 CAMPAIGNS (NHNE): The focus has been to create a staff driven HIGH RISK: DIFFERENTIATORS: With support from consultants across • ASH OMR - CII Kaizen Award - Digital documentation. Two campaigns were Focus on High Risk High Volume Nursing care differentiators were performance improvement program that further the group, standardised key care • Ms. Muthuram (OMR) Nursing Excellence Award in conducted as Nurses deal processes – Blood Transfusion & identiﬁed and disseminated for processes were benchmarked and Clinical services with potentially more transforms nursing care at the bed side. The Critical Lab Values were taken up. communication. evidence based practice was • Vanagaram - AHPI award for Nursing Excellence / 1st dangerous and latent errors endeavour is supported by the leadership and implemented. in 14th edition of CII Southern region Kaizen competition and prevention is key. it will work to improve the quality standards and efﬁciency of our hospitals. PATIENT EXPERIENCE IPSC To understand what is most valuable to Co-hosted the conference Nurses do a lot more that what is known and our patients by ‘looking through their and a large number of nurses their work entails both - substantial intellectual eyes’ and observing emotional ‘touch from across the country and technical competency. points’, special activities were participated. conducted for multiple groups of patients. Reinforcement done on SHO Over the year 2019, numerous nursing care and TLC moments. developmental initiatives were undertaken MONTHLY VIDEOCONS: To share best practices and The hand made greetings and some gifts to the across board to enhance patient experience, paediatric babies were prepared by nurses and standardize care processes safety through process improvements and given to the patients. staff engagement.

COE CAMPAIGNS With assistance from consultants, Certiﬁcate programs were HOUSE ACTIVITIES rolled out to enhance COE speciﬁc competencies To foster a strong team spirit, build stronger • Neuro – Rebuilding Lives bonding and for • Paediatric – Because children are precious all-round personality • Neonatal - Words cannot express the joy of a new life development, activities are conducted under 4 houses – like going back to school! STAFF SATISFACTION To create home away from home and a happy on boarding all festivals etc. were celebrated with DIGITIZATION RESEARCH & NIGHTINGALE CHALLENGE merriment. In addition, The nursing core team has been integral to provide inputs for PUBLICATIONS WHO has declared 2020 as the Year of The Nurse. Under the regular unit get together, product development along with the corporate IT and DXC. The 10 articles in leadership Ms. Sangita Reddy, JMD, Apollo Hospitals, the birthday celebrations, design process of Nursing processes, forms and formats & OP international journals. Nursing Now initiative has been launched. More than 100 movies, picnics were workflow is ongoing. organisations across India have registered. conducted. Retail Healthcare Milestones of 2019 AHLL received the Gold Award for the Q4E Program from “Asian Hospital Management Awards”

APOLLO CRADLE APOLLO SPECTRA has been growing at 28% YTD over last year. The BU has grown by 16% in H1 FY 20. Apollo Spectra won the best Orthopedic UNIQUE INITIATIVES Clinic Award in India in the Ranking survey • Developing in-house CRM for Cradle, this helps in patient care experience conducted by I3 & Times of India. With high right from capture to conversion. focus on patient centricity & communication • Rolling out AAA (Apollo Admission Assist tool) – to enable patients to Spectra has launched its CCS module that book the hospital room online. allows the centralized control of content, • The Apollo Cradle App was launched – Complete pregnancy, child care & currently being broadcasted on the LCD fertility guide offering appointment booking, engagement with Doctors and screens placed in OPD’s. care-managers, medical report download & other patient support systems. • The second National Cradle & Fertility Conference, a knowledge sharing and engagement platform was held in Bengaluru

APOLLO FERTILITY has grown by over 50% YTD on its new patient base with success rates of APOLLO CLINICS IVF treatment at par with global figures. It also won “Game Changer of the In keeping with the Chairman’s vision of curbing year- South Zone award given by Economic Times. the growing prevalence of NCD’s, Apollo Clinics launched NCD screening services. The BU has • Apollo Fertility launched the “Think Equal” campaign – it is focused on partnered with Health Insurance companies driving a cultural change by propagating that both partners are tested for to offer innovative solutions/policies to its right and early detection, leading to better outcomes and subsequently customers as value added services. It also breaking the taboo of infertility being a female-centric issue. engaged with Lens Kart & Hearfon to provide • Complementing the Think Equal campaign, Apollo Fertility also eye care & hearing solution to its patients. launched “Apollo Androcare” - a vertical dedicated to handle and The BU’s latest venture, Apollo Society Clinics focus on male fertility issues. inside Housing Societies, has received • To support young adult patients suffering from oncological issues and tremendous response from customers. The undergoing chemo, Fertility Cryopreservation program was launched to tally has reached 40+ clinics in H1 2019. The preserve parenthood BU is growing by 21% on topline in H1 FY 20. Retail Healthcare Milestones of 2019 AHLL received the Gold Award for the Q4E Program from “Asian Hospital Management Awards”

Apollo Diagnostics has a network of 86 labs and Apollo Sugar, ranked as the leading Diabetes clinic 550+ PCCs (Patient Care Centers) across India. The chain by I3 by Times of India. The BU will soon touch National Reference Laboratory at Hyderabad has been 500,000 + Diabetics. It also launched the Diabetes successfully accredited by the College of American home care kit across all leading e commerce platforms Pathologists (CAP) apart from NABL, Govt of India & Apollo pharmacies. The Long-term treatment as per ISO 15189 standards. Apart from the National program enrolments are growing by 50% YOY. POS – Reference Lab, 15 of our labs are accredited by NABL as APOLLO APOLLO partner of Sugar program was initiated to expand the per ISO 15189 standards. Apollo Diagnostics currently DIAGNOSTICS SUGAR reach in Tier 1 & 2 cities with an extensive system manages laboratory requirements of 35 hospitals across support & best practice learning, to be provided to the India. Apollo Diagnostics is the first pathology lab neighborhood physicians. chain in India to have ISO certified logistics and home collection services. The BU has seen an overall growth of 38% in patient numbers compared to last year. Apollo Diagnostics has launched several specialty tests including NIPT and New Born Screening services to provide to the growing needs of our customers. Our Home collection department caters to the testing requirements of 11,000 patients a month across the country.

Apollo White Dental, ranked as the leading dental clinics chain by I3 & Times of India. The BU launched its International patient care campaign to acquire APOLLO patients from nearby countries. An educational patient APOLLO WHITE engagement platform was initiated to help patients Apollo Dialysis has shown a revenue growth of 107% DENTAL understand the importance of oral hygiene along with on Exit H1 FY 20. Dialysis sessions reported a growth of DIALYSIS line screening. The unit rolled out the Quality Assurance 161% over H1 19. platform to ensure standardization of processes. Apollo Pharmacy Milestones of 2019 Taking ‘Apollo’ to every home

Apollo Pharmacy with its network of 3,700+ company-owned pharmacies, served close to 16 crore customers this year. Its presence extends from Kashmir to Kanyakumari and now, with a strong online capability, Apollo Pharmacy can truly ramp up to serve a billion customers.

Apollo Pharmacy serves customer with ethical medicines, error-free (99.01%) and with camps to prescription reﬁll & reminders, they take ‘Apollo’ to every home. Clinical Excellence – Highlights Milestones of 2019

Indraprastha Apollo Hospitals, Delhi has successfully operated on a 7-month-old Congolese baby for a rare heart disorder. Trained doctors from The Maastricht University signed an agreement with over 20 countries in Apollo Hospitals Navi the Apollo-Microsoft Cardiology Consortium to help TAVR. The hospital Mumbai is the first expand the AI Network for Cardiology and research has performed the hospital in Western India on cardiovascular diseases in the Netherlands. highest number of to successfully perform Apollo Hospitals–Microsoft Consortium is building the MitraClip implants in the 25 Paediatric Liver AI Network for Cardiology to develop an India-specific subcontinent till date. Transplants. Apollo Hospitals, The oldest patient in heart risk score and better predict cardiac diseases Chennai is the first 1500+ India to receive the solid organ transplants for the general population with the help of Apollo’s hospital in India to MitraClip implant is were performed. database and expertise. successfully perform a an 86 year old female Transfemoral Pulmonary patient. A unique medical Valve Implantation with feat at Apollo Hospitals Apollo Main Hospitals an Indian-made valve Chennai-January 14, AMH became the first Chennai team performs 2019 was a historic day centre in India to perform a rare and complicated for Apollo Hospitals as a modern varicose vein surgery to remove a five patients underwent removal surgery on a recurrent Bone Eating TAVR on a single day, patient using VenaSeal tumour from the leg of which is an Indian closure system. 19 year old boy hailing record. All the five were from Bangladesh. in an advanced age, Indraprastha Apollo critical condition and Hospitals, Delhi had high risk for open Apollo Hospitals, Navi Mumbai redefines the life of a successfully operated heart surgery for valve 78-year-old cardiac patient by successfully performing on a 6-month-old replacement. Transcatheter Aortic Valve Replacement surgery. Kenyan baby with a rare heart defect and gave a new lease of life Clinical Excellence – Highlights Milestones of 2019

Apollo Children’s Hospitals successfully ApolloMedics Super performed a Speciality hospitals, RedilatableStent Lucknow saved an Implantation procedure 8-month-old child Apollo Hospitals, on a pre-term baby. by performing an Hyderabad successfully The opening of Apollo emergency endoscopic performed Liver Proton Cancer Centre Apollo Hospitals, Indore is the first hospital in Madhya Indraprastha Apollo procedure to remove a Transplant on a marked the dawn of new Pradesh to perform Transcatheter Aortic Valve Hospitals, Delhi set of stapler pins from four-month-old baby era in cancer care in Replacement (TAVR) on a 69-year-old female patient. successfully treated a his food pipe South Asia. The team at 73-year-old patient for APCC treated over 100 multiple artery blockages patients even before by multiple stenting completing a year since through keyhole surgery. Indraprastha Apollo the launch. hospitals, Delhi Apollo Hospitals, successfully operated on Chennai became the an infant, with complex first centre in India congenital heart disease, to perform minimally Apollo Hospitals Madurai successfully performed who suffered from a invasive Robotic Hybrid India’s 1st high flow Brain Bypass surgery using heart attack Revascularization Endoscopic Saphenous Vein harvest technique. surgery to treat blocks in Indraprastha Apollo two major blood vessels. hospitals, Delhi has successfully operated on a one-and-a-half-year-old child for a rare condition - formation of laryngeal Apollo Children’s Hospitals successfully treated a Apollo BGS Hospitals, Mysore gave a new lease web in the trachea. pre-term baby suffering from multiple medical of life to a 59-year-old man by performing a life- conditions and gave a new lease of life. saving procedure using spy cholangioscopy with electrohydraulic lithotripsy Clinical Excellence – Highlights Milestones of 2019

DATA OF SURGERIES JANUARY 2019 - DECEMBER 2019 Apollo Hospitals, Apollo Hospitals Visakhapatnam redefines performed a liver Speciality Name of surgery Number the life of a 69-yearold transplant from the liver cardiac patient by Indraprastha Apollo donated by two young Cardiac surgeries 11803 successfully performing hospitals, Delhi has Cardiothoracic daughters to save their and Vascular Trans-Catheter Aortic successfully performed ailing father, a Yemeni surgery Vascular surgeries 3024 Apollo Medics Super Valve Replacement a life-saving liver national, suffering from Speciality Hospitals, (TAVR) surgery transplant on a 5month- end-stage liver disease. Lucknow successfully old baby diagnosed with Craniotomies 8906 treated and saved a Budd Chiari syndrome Neurosurgery 2-day-old baby suffering Apollo Hospitals, Chennai successfully performed Microdisectomies 1319 from Christmas disease. TAVR on an 82-year-old Ex-Army Major General and helped him cast a vote in Lok Sabha Elections ApolloMedics Super Ortho surgeries 30628 Speciality Hospitals, Orthopedic surgeries Lucknow performed a Spine surgeries 3859 lifesaving surgery on Apollo Proton Cancer Apollo Hospitals, Navi Centre, Chennai a 21-year-old patient Apollo Hospitals, A 45-year-old patient successfully underwent third kidney Mumbai performed a 3D successfully performed Renal 1213 with Von HippelLindau Guwahati successfully transplant at Indraprastha Apollo Hospitals, Delhi. printed titanium skull Syndrome performed Guwahati’s India’s first total marrow implant surgery to save first ever Minimally irradiation (TMI) on Transplant Liver 244 the life of a traumatic Invasive Cardiac a 35-year-old female surgeries brain injury patient. Surgery on a 45-year-old patient from Oman Bone marrow 283 female patient. transplants Onco Onco surgery 6878 Surgeries Total Health Milestones of 2019 Towards creating an equitable world

Six years ago, Dr. Prathap C Reddy envisioned and initiated the pilot of a ‘population health model’ under the aegis of the Total Health Foundation in his native district of Aragonda, Thavanampalle Mandal of Chittoor 32,000 6906 4136 6 35,000 district, Andhra Pradesh.

No. of Govt. school No. of population benefitted in Total Health aims to provide a “Holistic Health Care” 32,000 members in 156 rural women Nutrition centres with 417 villages students in all screened for cancer and mothers getting 110 villages with 12 for the entire community, starting from the birth, through government schools and 17 early cancer cases supplementary nutritious potable water plants their journey into childhood, adolescence, adulthood and anganawadi centres in diagnosed and managed food along with health support. Thavanampalle mandal. in the latter years of their life. with appropriate health care services and tracked intervention services free referrals for institutional The program started with a baseline household door of cost. deliveries to door arduous survey to study the health, social and economic status of the communities. The health survey instrument is based on World Health Organization’s “STEP” approach. It covered 31,110 people and classified them according to their ten year risk of getting working Arogya a non-communicable disease (NCD), into three basic Yoga 450 5552+ groups of low risk, moderate risk and high risk and is lunch Rakshak being followed up further by investigations, counseling and medication through “Mobile and Satellite Health and rural sports and women got benefitted benefited through Providing the working in partnership with Reckitt Clinics of Total Health”. formation of youth from tailoring and jute promotion of non-pesticide lunch for Geriatric & Benckiser, the project network to promote local training courses, managed kitchen garden nutrition Centre focuses to improve the sports games and to bring promotion of social with special focus on beneficiaries and behavior change among In addition, Total Health conducts cancer screening social integration for a entrepreneurship. 63 rural papaya and drumstick vocational skill centre school children with for women and eye screening for the community with a healthy younger women are employed in leaves and planted more women. regard to hand and focus on NCD patients, various community development generation. the skill Centre. than 20552 saplings. personal hygiene. activities linked with health and women empowerment and livelihood support. Apollo Foundation Milestones of 2019 Pioneering social initiatives to help surpass barriers

Apollo Foundation has been working over TOTAL HEALTH BILLION HEARTS DELHI IMCL CSR HYDERABAD CSR CHENNAI CSR the years with the objective of bringing BEATING timely and quality healthcare to all. We A population health initiative, Delhi IMCL’s Corporate Social The CSR division of Apollo Chennai CSR operates daily it works in the spheres of With the objective of Responsibility division is Hospitals in Hyderabad free clinics and 24X7 strongly believe in pioneering social providing healthcare, health focussed towards the health focuses on providing medical Emergency care centres for initiatives that help surpass barriers and providing healthcare and awareness and prevention of health awareness to the of children and women of the care for the people from underprivileged people at make a real difference at the grass roots. diseases, nutritional underprivileged communities, underprivileged community, underprivileged community various centres of Apollo Therefore, our initiatives have been focused assistance, sustainable the programmes are currently as well as the frontline through health camps and Hospitals Chennai. The free on bringing good healthcare within the agricultural practices, being run in Delhi & NCR, workers of the Forest awareness workshops. medical services are provided sanitation, potable water, Department. throughout the year. reach of the disadvantaged communities. Tamil Nadu, Karnataka, and education and livelihoods for Andhra Pradesh & Telangana. Also to upgrade standards of care, impactful the people of the Through programmes such as programmes in the fields of Rural Healthcare, underprivileged community. Old Age Home Programme, Health Awareness, and Medical Camps Children’s Home programme for underprivileged, Rural Development and School Programme, BHB and Skill Development have been initiated provides free health checks, awareness workshops and in several regions. medicines to 130 Old Age Homes, 26 Children’s Homes and 17 NGO/Government schools. Apollo Munich Health Insurance Milestones of 2019 Uncomplicating health insurance

1 UP WE-WOMEN ENABLED INNOVATIVE AWARDS PEOPLE AT My Amazing Ride Into the Organization. Its As a step towards gender been acknowledged in the international diversity, a program has been setup at EDGE THAT COME THE CORE OF ERGO community for its interactivity, Apollo Munich Health Insurance. engagement and exciting methodology OUR WAY BUSINESS for new joiners to know about the Apollo Munich marks one another organization milestone with ‘Protector Rider’, that makes a health insurance policy 3 times Apollo Munich is proud to have been Apollo Munich has continued to build RECEIVED OVER more powerful. While it protects claims recognised by industry stalwarts for its momentum on existing initiatives like SUMMIT with no deductions, it covers everything, brand value and business ethics. Some of A structured hiring & development track to 32 LAKHS including non-payables. The multiplier bene� the prestigious awards won by the AMLEARN hire high potential talent from premier t/cumulative bonus continues to grow even company are Digital Playbook which business schools in India. TOTAL if there is a claim. This rider ensures that makes learning engaging, accessible base sum insured gets adjusted for in� GOLD AWARD anywhere anytime and byte sized; ENGAGEMENT ation every year. by Outlook, best marketing campaign for YOUNG MANAGER PROGRAM iCan, best mobile application for an industry �rst structured mass hiring and AND OVER 77 HealthJinn. KUDOS training program for attracting young Digital Appreciation platform which enables leaders Apollo Munich won the instant recognition for the employees and LAKHS TOTAL SMART ON-DEMAND REACH ON OUR NHRD TECHEART 2018 DIGITAL ATTRITION for the Best Practices in HR. NIRAMAYA This Digital Attrition Tracker makes us as PROTECTOR Holistic well-being program with focus on the �rst and till date the only �rm in the THE JUMP IN OUR GREAT physical, mental and �nancial wellness. insurance sector to have leveraged the DIGITAL PLACE TO WORK 2019 STUDY power of Data Visualization tools for our FROM 33RD TO 28TH this year daily attrition data needs. CAMPAIGN. is a testament of our commitment to our employee philosophy of CARE, which stands for our belief in being Compassionate, Accountable, Responsive and Expert. Apollo Knowledge Milestones of 2019

The Apollo Medical College Apollo Nursing Education Projects of 4 faculties were selected for A tool on Ventilator associated pneumonia Workshop on disaster management bundle for newborn was developed in Associ- Chittoor funding was conducted by Aragonda Apollo College 12 Apollo nursing colleges/schools in India ation with Apollo Children’s hospital, Chennai, of Nursing. researched its effectiveness and published 15th Annual Conference of Indian and Bhutan. 3000 undergraduate students. 260 Post graduate students 4th batch of 30 students from Ngee Ann the results in journal. Association for Geriatric Mental Polytechnic, Singapore gained clinical Short term courses on ECG skills, First Health was held at AIMSR Chittoor experience for 2 weeks Aid, Infection control nursing, Peri - operative All Apollo college/schools of nursing have Books authored by faculty on OSCE in nursing, Ambulance nursing, critical care 1st College day and Cultural day was taken up the to Community Health Nursing was Published drugs administration, chemotherapy, celebrated. Dr Prathap C Reddy Chairman nightingale challenge develop next generation leaders International Conference on Healthcare Lactation management, innovative methods Apollo Hospitals Group was the Chief Guest. communication was organized. 534 of teaching learning, Hospital accreditation delegates from various institutions attended A text book on Midwifery and (JCI/NABH), IELTS/OET preparatory course Ashtavadhanam was conducted as a part 5 faculty members successfully the event. Gynecological Nursing was published were conducted for the students in addition of cultural program completed PhD at Apollo College of nursing to regular syllabus.

Sports meet sponsored by Dr NTRUHS was National level workshop on Robotic The faculty published 17 articles from held at Rangaraya Medical College, Kakinada 7 students from Chennai Apollo and 2 surgery was organized Chennai, 3 from New Delhi, 3 from Kolkata, 3 students from Ahmedabad received gold from Ahmedabad and 1 from Hyderabad Orientation program on Leprosy for medals for top-ranks colleges of nursing in indexed journals ﬁnal year Medical students at AIMSR Chittoor Q Inﬁnity - a state level quiz program was organized Fresher’s day was celebrated, Dr About 1000 nursing candidates are given 5 faculty members from Chennai and one Vanajakshamma, Professor of cardiology 100% placement in Apollo Hospitals. faculty from Madurai colleges are selected SIVMC Tirupathi addresses the students. 2 Faculty members were selected by Indian as editors of Journals Nursing Council and trained as master Conducted MINErVA (Mortality Network in Apollo College of Nursing, Chennai has trainers India through Verbal autopsy) received the Quality Brands India All the nursing students were trained in BL College Award 2019 by Laerdal Company. A new integrated method of teaching involving patients suffering from chronic Apollo College of Nursing, Chennai was the illness was implemented and its Training program on Life skills and test venue for OET exams effectiveness was published as article. Personality Development was conducted Apollo Knowledge Milestones of 2019

Apollo Institute of Hospital Apollo MedSkills Limited Apollo MedSkills facilitated the visit of Apollo Medskills student, achieved the Management and Allied the delegation from Govt. of the “Medallion for Excellence” in the 41st Sciences -AIHMAS Over 2500 un-employed youth and women Republic of Maldives, accompanied by Health and Social Care Category at the 45th have been provided with livelihood ofﬁcials from NSDC to Apollo MedSkills WorldSkills 2019 competition on August 27th, opportunities in the healthcare sector Students were awarded with Gold Centre of Excellence in Delhi. 2019 at Kazan, Russia. medals for outstanding performance in MBA-HSM under Alagappa University. Over 15000 students have undergone Best PIA Award received by Apollo Won the “Excellence Award” for Apollo Crewe Campus B.Sc Dialysis Technology and B. Sc up-skilling training for gaining better-career MedSkills, Kerala and Tamil Nadu. Re-Skilling and Up-Skilling Training opportunities. Medical Lab Technology courses have for Hospital Staff & Nurses” in Talent Apollo Buckingham Health Sciences Campus been added to the existing courses Development category at Hospital is the UK’s ﬁrst dedicated Health Won the FICCI Heal 2019 “Gold Management Asia. Science Campus committed to the Students had the great privilege of meeting A Soft Skill training programme was Award” under Skill Development Category support and welfare of all students by and conducted for all batches. interacting with Hon’ble Governor during the FICCI Healthcare Excellence accessing the latest techniques in of Telangana State Dr.Tamilisai Soundarajan. Awards 2019 for the Skill Training and medical education and research and AIHMAS team was awarded with First Prize Enhancement Project (STEP) supported by working in partnership with other in Inter College Quiz competition to II Telangana Academy for Skill and Knowledge stakeholders. Students from Bhopal centre working as year CCT students held at Vijaya Educational (TASK), Govt. of Telangana to train the govt. Emergency Medical Technicians were Academy. hospital staff and nurses across 30 districts In Crewe, ABHSC provides a hub for awarded with “Best EMT” of the month in the state. professional healthcare in the region. Our Special Health Awareness for their dedicated work at Manipal Hospitals, courses offer routes to essential careers for Bengaluru. programmes have been conducted in the changing approaches, requirements and different schools for class +2 students under challenges of healthcare globally. College Social Responsibility. BLS training Apollo MedSkills Director, Mr Karthik Anand Sessions for B. Sc Allied Health Science Reddy along with Apollo MedSkills CEO students was organized. Dr.Srinivasa Rao Pulijala signed MoU with University of Bolton to offer healthcare management programs for healthcare professionals. Awards and Accolades Milestones of 2019 Apollo Hospitals Group

Apollo Hospitals were ranked as the best At the HMA Awards Asian Hospital Apollo Hospitals were Express Apollo Hospitals Apollo Hospitals, Golden Peacock hospital in different specialties in the 2019, held at Hanoi, ranked as the best bagged Group has been Vietnam, there were Management Healthcare Award for HR Times of India – ALL INDIA critical 6 awards in awarded as India's 500 entries from 129 Asia Awards – Asian Hospital excellence Excellence in the care HOSPITAL RANKING SURVEY. hospitals in 17 Project 365 in the Management different Most Admirable healthcare sector Apollo Hospitals, Chennai was ranked as the awards- countries. category of categories at Brand 2019 by best multispecialty hospital in India, for the Asia Awards – Operational Excellence Apollo Hospitals Innovations in The Brand Story. specialties of Oncology, Cardiology, Pediatrics, Hospital Management Gold Award - the 3rd Edition Neuro Sciences, Nephrology, Gastroenterology won 10 awards Project category of of FICCI, and Hepatology, Urology, Emergency and in 8 categories, Innovations in Clinical Advantage Express Healthcare excellence Trauma. the highest number for services a hospital group in Healthcare awards- Financial Excellence Asia for the ﬁfth India. consecutive year. Awards and Accolades Milestones of 2019 Indraprastha Apollo Hospitals Medical Value Travel Awards Hospital Poster Liver Transplant Management presentation CSR health Kidney transplant Awards (HMA) - AHPI Healthcare Category - Use of impact award (Apollo Hospitals Everyone Goes Home Excellence technology - 2nd prize July 2019 Group was recognised Safe - Porter management (3rd annual edition) - Award for its outstanding Creating A Culture Of system Category- WASH FICCI Award - contribution to Safety in the category Max Healthcare 9th MT India initiative ‘Uberization of Patient - Nursing Excellence Medical Value Travel of Patient Safety Awards Category - Clinical Healthcare Transportation’ - Quality Beyond audits/measures/outc with the FICCI Medical Project Accreditation Awards April Paper presentation - omes category - 3rd CAHOTECH Value Travel Awards prize - Peace to panic 2019 during the Advantage Category- staff skilling 2019 award and education Best Hospital in Health Care India, Category - Patient Facility Management & Sep 2019 2018 Summit held in DIAL 77 2nd prize- Silent education - 1st prize – Hospitality from Delhi) Hospital Helps Drug information Healing Centre Awards and Accolades Milestones of 2019 Apollo Hospitals Hyderabad

ET NOW - World HRD Congress - Dream Apollo Health City, Hyderabad was Companies to Work For ET NOW -world HRD awarded Best CRM Apollo Hospitals, Hyderabad (8th edition) -Managing Health Congress-13th Employer Programme at 6th at Work received the ‘Best Medical Branding Awards - Best Customer Loyalty Awards Tourism Facility’ award Employer 2018-2019 Apollo Distinguished Clinician Award 2018 for pioneering private - Dr PC Rath for Year healthcare revolution in Apollo Health City, Hyderabad was the country. It emerged as 2018. Asia’s foremost integrated awarded by AHPI as healthcare services provider. Vice Patient Friendly Hospital President M Venkaiah Naidu presented the awards at a ceremony in New Delhi. Awards and Accolades Milestones of 2019 Apollo Gleneagles Kolkata AHMA 2019 - Excellence Award on “Creating a Sustainable Facility along with Dream Companies to Associated Opportunities of The Week-Hansa Cost Saving: The GO GREEN 8th Edition-Award work for Research Survey Top INITIATIVES”- Facility for Managing Health At work” Management and Financial at 27th Edition World HRD Hospital 2019: No 1 Improvement category Congress by ET now Hospital in Eastern India.

Secona Shield Awards 2019 (Safe Hospital of the Year)-January QIMPRO Quality 2019 Fables Competition 2019 on “ How a Needle Changed Lives” in November 2019

Best Green Hospital Award (Organization Category) at the ABP Healthcare Leadership Awards

Best CEO of the Year (Individual category)Award at the ABP Healthcare Leadership Awards Awards and Accolades Milestones of 2019 Apollo Hospitals Navi Mumbai | Apollo Hospitals Ahmedabad

Swaach Bharat Golden Peacock Mission Awards for Energy (NMMC) Winner Philips Techno Efficiency 2019 Connect Apollo Hospitals, at the Swaach CupWinner Employer Ahmedabad won 1st Hospital Making of 2019 Service Competition2019 Branding Price in CAHO Developed India Excellence to Achieve Awards Award for High Up Time019 Healthcare (2019-2020) Award 2019 Excellence in Maharashtra Best Apollo Hospitals, Employer Brand HR Sector Ahmedabad has been Awards 2019 Mr. Jagdeep Chauhan awarded Times Health Award - 101 top Icon Award HR minds to Mr. Asian Hospital Jagdeep Chauhan 2019 Management in 5 Categories Asia Awards - Innovations in Energy Efficiency Leading to Reduction in Cost & Carbon Footprint of the Hospital – in the category of cost reduction project NAVI MUMBAI NAVI AHMEDABAD Awards and Accolades Milestones of 2019 Apollo Hospitals Chennai International Cancer Centre of the Apollo Hospitals were Apollo Hospitals, The CSSD department Government of Tamil rated as the top Chennai awarded the of Apollo Main Nadu felicitated year : Apollo Speciality Cancer Hospital, hospital in several Best Hospital received the Apollo Cancer Centre, Chennai was the winner of the IMTJ Medical cities in “The Week’ Teynampet for Travel Awards 2019. The award is for the cancer Multispecialty prestigious Asia Magazine’s India’s "High scores centre that demonstrates the greatest success Best Hospitals Survey. Hospital of the Pacific Society in attracting and serving international patients Apollo Hospitals, among the (medical tourists). Year - Global of Infection Chennai was Healthcare & Medical Control COE empanelled Tourism Conclave hospitals" in the Won 1st place under ranked as Gold Award. The Appreciation TN Chief Minister's Group C category - number one award was presented Award from at "The 9th Comprehensive Health Best TLC corporate Insurance Scheme Tamil Nadu Ranked Best International Congress awards to hospital in the of The Asia Pacific Government in paediatric Paediatric country Society of Infection performing Hospital Control" Patients from Week Magazine highest number Completed NABH with of Cardiac Apollo Cancer Centre, Teynampet, Chennai has been awarded the 5S Zero Non procedures under CM Scheme in 2019 Sustenance Award 2019 in "The Large Scale Service Category" compliance from the Confederation of Indian Industry - Southern Region.

HOSPITAL AWARDED BY PROJECT CATEGORY Apollo Cancer Institute, Teynampet Confederation of Indian Industry The Southern Region Kaizen Competition 2019 Supervisor and Operator Category Apollo Specialty Hospitals, OMR APOLLO CLINICAL PROGRAM A PROMISING POCT IN SEPSIS - POSTER PRESENTATION SAFETY Apollo Specialty Hospitals, OMR CII -SR KAIZEN COMPETITION 2019 OPTIMUM WATER CONSUMPTION PRODUCTIVITY -SUPERVISOR LEVEL Apollo Medical Centre, Karapakkam IPSC -2019 Safe Arm Card SAFETY Apollo Medical Centre, Karapakkam AHMA-2019 Project KEN Talent Development Category Apollo Hospitals Greams Road Chennai Global Healthcare & Medical Tourism Conclave Awards & Expo Organization Wide - Quality Initiatives Best Multi-Specialty Hospitals of the Year - South Apollo Hospitals Greams Road Chennai National Healthcare Leadership Congress and Awards - Zee Business Organization-Wide Quality Initiatives Best Multi - Specialty Hospital Apollo Specialty Hospitals, Vanagaram Prime Time Media - Global Healthcare Excellence Best Multispeciality Hospital Best Multi specialty Hospital in Tamil Nadu 2019 Apollo Specialty Hospitals, Vanagaram Express Healthcare Excellence Award Best Patient Satisfaction programme Best Patient Satisfaction programme Apollo Specialty Hospitals, Vanagaram Express Healthcare Excellence Award Best Green Hospital Best Green Hospital Apollo Specialty Hospitals, Vanagaram Confederation of Indian Industry (CII- SR) Defect free room Second prize - Kaizen Competition -Operators category Apollo Specialty Hospitals, Vanagaram Confederation of Indian industry (CII - SR) Discharge process Vs Customer Satisfaction First prize for Kaizen Competition -Supervisors category Awards and Accolades Milestones of 2019 Apollo Hospitals, Bhubaneswar

Odisha Best Employer Brand Award The Best Green Hospital The Best Customer Service in Health care Brand Leadership Award Healthcare Leadership Award for Doctors - General Medicine Healthcare Leadership Award for Doctors - Gastroenterology Odisha State Energy Conservation Award Best Gastroenterologist in Odisha Best Hospital in Odisha for Cardiac Sciences Best Hospital in Odisha for Urology Best Hospital in Odisha for Orthopaedics Best Hospital in Odisha for Emergency and Trauma Best Hospital in Odisha for Nephrology Awards and Accolades Milestones of 2019 Apollo Hospitals Trichy, Madurai, Karur, Karaikudi

Apollo Speciality Hospitals, Madurai is the ﬁrst and the only Apollo Reach Hospital, centre in South Tamil Nadu to Karaikudi received the perform Interventional Pulmonology, Endobronchial “Kayakalp Award”, an Ultrasound, Medical award to recognize and Thoracoscopic Pleural Biopsy, felicitate public health facilities “Swachh Bharath Medical Throcoscopic that demonstrate high levels of cleanliness, hygiene and Award” is an initiative to Pleurodesis, Balloon infection control measure on recognize and encourage top Tracheoplasty and Self promoting cleanliness in public performing organizations in the Expanding Metallic Stenting. space. space of sanitation and cleanliness and Apollo Apollo Speciality Hospitals, Apollo Loga Hospitals, Karur Speciality Hospitals, Trichy has Madurai touched yet another very recently bagged the bagged it twice continuously milestone by performing the Award of Appreciation from the Corporation of Trichy. First Paediatric Liver Transplant in South Tamil Nadu for the year 2019 from the Honourable Minister for A case of Radical Prostectomy and this accomplishment gains yet another momentum as this Health, Dr. Vijaya Bhaskar, was operated in Apollo towards Chief Minister’s Speciality Hospitals, Trichy a being the First Living Donor Liver Transplant in Paediatrics. Comprehensive Health distinctive and ﬁrst kind of Insurance Scheme. case in the region and so far totally 4 cases had been successfully performed. TRICHY KARAIKUDI MADURAI KARUR Awards and Accolades Milestones of 2019 Conferred Upon Apollo’s Leadership

Dr. Prathap C Reddy, Dr. Prathap C Reddy, A Lifetime The Mayor of Chairman, Apollo Chairman, Apollo Hospitals Group was Hospitals Group was Achievement Padang, Indonesia, conferred with conferred with the Award was Honorable Outstanding 'Effective presented to Dr. Mahyeldi Prathap C Reddy at Institution Succession the Valedictory of 18th Ansharullah, Builder award Planning' award AISCCON National felicitated Dr. Prathap by the All India at the Economic Conference, in C Reddy during his recent Management Times Family Hyderabad. visit to Apollo Hospitals Association. Business Awards. in Chennai.

Sanjiv Malik Lifetime Achievement Rotary Institute 2019 Super Achiever award was presented to Dr Prathap C. Reddy at Excellence in Health care award the IMTJ Medical Travel Awards 2019. This award presented to Dr. Prathap C Reddy for pioneering is for an individual who had made a signiﬁcant Innovation in accessible healthcare, bringing contribution to the development of medical travel high quality cutting edge healthcare within the and medical tourism over many years. reach of all and conceptualizing preventive healthcare model. Awards and Accolades Milestones of 2019 Conferred Upon Apollo’s Leadership

Dr. Sangita Reddy, was presented with the "Best Female Healthcare Leader" Mediko award from the prestigious Indian Medical Association Awards.

She was awarded the International Women Entrepreneur 2019 from India by IWEC Foundation.

Ms. Preetha Reddy was made the Ms. Suneeta Reddy, Managing Ms. Shobana Kamineni was named She was felicitated with the Senior Vice President of Director, Apollo Hospitals, has amongst the Most Influential prestigious Healthcare Transformation NatHealth. NATHEALTH is the been named one of the ‘Most Woman of India by Business Leader’s Award’ for the exemplary forum that facilitates the shift in Influential People in UK power list’. role in India’s healthcare sector at mindset, delivery and decision She was also named amongst India's Biggest Event on Innovation making in the Indian medical India's Most Powerful Business in Healthcare ‘Annual Healthcare ecosystem Women in 2019 - Fortune India. Innovation Summit – Healthcare in today’s Digital India’ Milestones of 2019

AT APOLLO, EXCELLENCE IS NEVER BY ACCIDENT. IT IS DERIVED THROUGH FOCUS, SINCERITY, KNOWLEDGE & DESIRE TO SERVE.

- Dr Prathap C Reddy Founder, Chairman, Apollo Hospitals Group