2020 Integrated Annual Report 2020 Integrated Annual Report

Summary Foreword 01

2020 was a year like no other in every possible way. The health crisis brought about by the Covid-19 pandemic upended life as we knew it and our networks played an important role in enabling people to work, learn, entertain themselves and, most importantly, keep in touch with their loved ones. Whether

03 — In 2020, we... working remotely or in the field, our 47 — Orange, a responsible group employees went above and beyond the 107 — Performance that benefits everyone call of duty to support our customers and ensure our networks could cope at such an unusual time. Meanwhile, our teams worked hard so we could accelerate the roll-out of our Engage 2025 strategic plan, reaching several milestones in the process.

Stéphane Richard, Chairman and Chief Executive Officer

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Orange’s sixth Integrated Annual Report was prepared within the framework of the International Integrated Reporting Council (IIRC). It integrates the Orange group’s social, ethical, environmental and economic data within its business model and strategy. The Integrated Annual Report presents the Group’s financial and non‑financial information, as well as its strategic vision and organization that enables it to create long-term value.

The report is sponsored by three members of the Executive Committee—Ramon Fernandez (Delegate Chief Executive Officer and Executive Director Finance, Performance and Development), Béatrice Mandine (Executive Director Communication, Brand and Engagement) and Elizabeth Tchoungui (Executive Director of CSR, Diversity and In 2020 Philanthropy and Deputy Chair for the Orange Foundation).

The Shareholder Relations Department is responsible for drafting and publishing the Integrated Annual Report, a collaborative report that brings together information and contributions from the Group’s main operating countries and departments. The steering committee involves representatives from Shareholder Relations, CSR, Legal, Strategy, Brand and Risk Management Departments.

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Page 04/05 Page 12/13 Barcelona — 14 March 2020 Lyon — 15 December 2020 Orange maintained service Over one million FTTH continuity around the world connectable sockets have to ensure people could now been installed in the continue going about their 23 Public Initiative Networks lives and making lockdown in our portfolio in France, easier to bear. marking an important milestone.

Page 06/07 Page 14/15 Antwerp — 22 October 2020 Paris — 8 October 2020 Orange Belgium introduced Orange launched the “RE” innovative applications program centered on developed in collaboration recycling, recovering and with its industrial partners, reconditioning mobiles in harnessing its 5G network in France, raising public the area around the Port of awareness of the In 2020, Antwerp. environmental impact of these devices and strengthening the Group’s circular economy approach. we... Page 08/09 Page 16/17 Paris — 28 September 2020 Douala — 30 November 2020 We gave spectators at We continued to set up and Roland Garros a sneak peek run support and training 20 — Tackled Covid-19 of how they might enjoy initiatives by opening the sports events in the future Orange Digital Center in 28 — Accelerated the roll-out of 5G and fiber, and extended through three innovative Cameroon and launching network coverage demonstrations incorporating Orange Campus Africa to 34 — Maintained growth momentum in Africa 5G. harness digital technology to 38 — Further enhanced and shared our networks promote equal opportunities. 40 — Helped bring about a responsible digital world

Page 10/11 Abidjan — 23 July 2020 Orange and NSIA, the leading banking and insurance group in Africa, launched Orange Bank Africa to make financial services more accessible and enhance financial inclusion in West Africa.

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Tackled Covid-19

Nicola Jakeman, Head of UK CyberSOC (Security Operations Saloua Bolaachoub, Business Manager, Orange David Craig, Customer Services & Operations, Business Center), Orange Cyberdefense Money Morocco Continuity & Data Protection, Orange Business Services Six Orange employees share their “It was great to see our teams “Given the urgency of the “An amazing experiences of this most unusual working together to situation, we made our display of resilience year. contribute to a safer digital money transfer service free society.” of charge.” at every level.”

a To respond to the pandemic, we had to be agile in a I joined the team in March 2020, a Our job in Business Continuity is to plan for crises. adapting the business while ensuring that our customers shortly before Orange Money launched in When the virus first began to spread, we didn’t realize were protected at all times. Our IT team did an incredible Morocco, and pretty much the day before we were headed for many crises big and small, but we job of ensuring we could continue to provide the same took steps to ensure Orange Business Services and, in level of service to our customers remotely. In addition to the country went into lockdown! I met my turn, our clients kept running at full capacity. When this, we successfully formed a global entity by joining colleagues via a video call and we had to lockdowns went into effect around the world, employees forces with other CyberSOCs from France, Germany, the deploy Orange Money while working at our Major Service Centers in Egypt, India, Mauritius, Netherlands and Sweden, uniting all of the Orange from home. It was a huge challenge to Brazil and France shifted to remote working. The local Cyberdefense CyberSOCs. It was great to see our teams educate customers about new ways they teams took control of the situation very quickly, working together to contribute to a safer digital society could manage their accounts in the especially in Mauritius, where the government only gave when there are people out there trying to take advantage four hours’ notice before the lockdown came into force. of the pandemic. For instance, malicious criminals set middle of a pandemic, but we adapted Our remote access services proved up to the task of up fake sites with Covid-19 maps, putting users at risk of the way we did things, prioritized certain switching to full remote working. Local teams had to malware infection and, in another breach, 8 million services and developed tools so people adapt to a new mode of teamwork and they really went Covid-19 test results on a healthcare establishment’s could do most things online. Given the above and beyond the call of duty to ensure our clients’ website were leaked into the public domain. We really urgency of the situation, we made our operations did not suffer. care about helping people through our work and the real-time money transfer service free of Throughout this period, we stayed in constant contact more secure a business is, the lesser the risk to other charge. We are proud to have helped our with our clients, identifying their priorities and businesses as well as to consumers. — responding accordingly. We increased network capacity customers through this challenging with voice and remote access gateways to cater for the period and made their day-to-day lives rise in demand, provided greater client support and, in easier for years to come. some cases, advised them how to best adapt to the crisis. One year down the line, we’ve grown used to the “new normal” and I remain amazed by the resilience and Local solidarity skill all our teams have shown in meeting such tight deadlines. We are continuously drawing lessons from EOLAS, a subsidiary of Orange Business Services, set up an online this most unusual year and I believe this makes us more mutual aid platform as a matter of urgency for French local authorities, making it easier for individuals to offer or ask for help resilient than ever. — in their local area.

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Christelle Costa, Customer intervention José Ramón Sorribas Pozo, Smart Store Manager Gaetano D’Agnelli, Head of Voice Planning, Orange International Networks, technician, Orange France in Madrid, Orange Spain Infrastructures and Services (OINIS) “I’ve never been so proud “We are closer to our correlation between the rising number of Covid-19 “The pandemic cases and the additional traffic generated in every and happy to do the job I do.” customers than ever before.” country we serve. In late February 2020, our operational showed that, planning went from happening monthly to becoming a daily, hourly, or even minute-by-minute concern to ultimately, we serve ensure we provided enough capacity worldwide. After a Since the first lockdown, the internet has been central a Our smart store in Madrid’s financial society as a whole.” meeting the huge demand increases in China and to our daily lives. Our individual and business customers district has been open throughout the Russia, we acted on a country-by-country basis in really needed us to be there for them. The pandemic pandemic. We ensure that people Europe. After a while, monitoring the public health upended the way we used to work and live. I volunteered continue to work, study, live, and enjoy indicators enabled us to anticipate capacity upgrades to work with “Covid A” customers, which include when different countries passed the thresholds they’d hospitals, care homes, doctors, emergency services, fire themselves despite the lockdowns, set to bring in lockdowns. Overall, we added almost departments and elderly people. We had to adapt, quarantines and curfews. Our priority has 10,000 lines around the world to meet the introduce enhanced safety protocols for call-outs, been to keep our customers and team unprecedented surge in demand. disinfect everything, wear special suits, FFP2 masks, safe at all times. The store needed to be a The pandemic showed that, ultimately, we serve shoe covers—the whole lot. It was challenging when it safe space for providing our customers society as a whole. Our solutions made a difference to was all new and we didn’t know how things were going with information and solutions. Beyond so many people, including governments coordinating to pan out. The situation was a bit worrying, but our health services, airlines contacting thousands of teams and managers made sure we were safe. the store, we expanded our capacity for t OINIS, we provide our international travelers stuck in airports, as well as everybody working I remember connecting a care home so that the remote appointment scheduling and click customers with communication and from home. I am also proud to work for a Group that, residents, who were completely cut off from the outside and collect services so that customers collaboration solutions, from audio and when the situation got truly dire, continued to put world, could video call their families. I also helped an could “shop” anywhere. As part of the videoconferencing apps to contact people’s need to communicate first. All our teams went elderly woman living on her own who had no internet, “Paciente Conectado” project, Orange centers, so they can communicate with above and beyond the call of duty, showing great television or phone. She was in tears when I got there. theirA own customers and business partners. Our solidarity in helping one another out. We saw the donated tablets to local hospitals so that Being able to help her reconnect with the outside world patients could keep in touch with their infrastructure covers up to 160 countries, which gave concrete impact our work has on people and the whole was a really rewarding experience.— us a global view of the pandemic as it unfolded and world—a motivating and meaningful experience for us loved ones. Former hospital patients impacted our day to-day work. We could see a direct all.— often come into the store to thank us. Moments like those are what give new meaning to our work. 1.8 m 200 Gbit/s network operations were completed in the field in France In March 2020, the teams at Orange in charge of international by Orange technicians during the first lockdown to ensure the networks upgraded the Group’s transatlantic capacity Group was able to provide an after-sales service and deploy its from 400 to 600 Gbit/s by integrating two additional 100 Gbit/s infrastructure. connections to avoid any risk of congestion.

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Producing face shields at Solidarity Ramped up efforts to FabLabs a With the supply of face masks seriously lagging behind demand in the support people through first half of 2020, several FabLabs (digital fabrication workshops) started to design and produce their own face shields. This community-oriented reaction to the emergency facing the world was made possible thanks to the the pandemic flexibility and potential of digital technology. The Orange Foundation helped 52 of our Solidarity FabLabs across 10 countries to produce over 220,000 certified face shields that they donated to local hospitals.

An emergency Connecting Personalized video Content everybody can center and medical patients with their messages for access equipment There for young people at risk loved ones our loved ones a The teams from Sonatel (Orange in a In Poland, the Orange Foundation supported the Empowering Children a The “Paciente Conectado” project run by Orange’s During the first lockdown in March 2020 Senegal) and the Sonatel Foundation Foundation in setting up an anonymous hotline and email support service Orange Spain donated over 10,000 tablets #OnResteEnsemble initiative in France, Orange provided free access to actively contributed to the efforts to tackle to help children and teenagers struggling with mental health problems to hospitals and care homes. Donations allowed people in France, its OCS package (OCS Max, OCS City, OCS Choc and OCS Géants) and kids’ Covid-19 in Senegal by helping to refurbish aggravated by the pandemic. The service received over 5,200 calls and from the Orange Foundation made it Luxembourg, Morocco, channels. We also made pay-TV channels and fit out a 100-bed emergency center in 1,145 emails in March 2020, leading to 89 emergency interventions. In possible to install videoconferencing Tunisia and Jordan to send video clips that would be for kids and families available free Dakar’s Léopold-Sédar-Senghor Slovakia, the Orange Foundation and the NGO IP ko set up a 24/7 free solutions on these devices to enable broadcast on TV for the of charge in all our operating countries in Europe and offered free perks to people international airport. Sonatel also donated helpline for people in need as a result of Covid-19, which went on to patients to stay in touch with their loved older people in their lives—a playing subscription-based mobile games medical equipment (including transport and become one of the country’s most in-demand phone services. ones and reduce their feeling of isolation. less tech-savvy group that is in Romania. ICU ventilators) and expanded its Covid-19 Similar initiatives were rolled out in the among the most isolated freephone call center capacity to deal with Group’s other operating countries. during lockdowns. the sharp rise in demand.

Free gigabytes Continued support for victims to facilitate daily of domestic violence life All our entities offered Our teams in France rallied to provide a 10 GB >€9 million customers a range of free technical solution for people working on services so they could take the national domestic violence helpline In April 2020, Orange offered an additional invested by the Orange Foundation in 2020 across 30 countries to carry advantage of extended so they could continue taking calls and 10 GB of mobile internet to over out emergency health initiatives, distribute food parcels, help people mobile internet capabilities. supporting victims from home by providing 600,000 business customers and learn to use digital technology and support struggling students. For example, in Moldova, them with headsets and microphones, companies in France that had used up all 50 GB of data was offered to laptops and a connection to the helpline. 10,000 teachers in May and their data. June 2020, while over 4,000 doctors in more than 1,000 healthcare establishments enjoyed two months’ free voice and data traffic.

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operated by a chatbot, which was adapted enables us to extrapolate the entire during the pandemic to make it easier population’s behavior—including their Supported to stay in touch with out-patients. Harnessed data movements between regions—from a cross As more and more people shifted to section of devices connected to our working from home, even in healthcare, network. This anonymous representation of healthcare remote collaboration tools were deployed to address movements helps health authorities and on a large scale, which considerably governments in Europe and Africa identify increased exposure to the threat of regions that need extra medical assistance. professionals cyberattacks. That’s why we rolled out the pandemic Since the beginning of the pandemic, it has secure solutions to transfer, process, been used by Orange and Inserm in the joint share and host medical data, thereby research project ANR EVALCovid-19 to safeguarding privacy and patient model the course of the pandemic and confidentiality. We also secured remote inform the government’s decisions, as well access to hospital software and raised as by the French National Institute of awareness among employees about the Statistics and Economic Studies to identify risk of phishing. where people had moved to in France In these unprecedented times, the people at To enable multi-disciplinary healthcare TousAntiCovid during the first lockdown. Orange Business Services worked diligently teams to collaborate effectively, we set up a As requested by the French government, to ensure critical healthcare services continued conferencing solutions through an the French national research institute for to operate without disruption. encrypted data exchange interface. digital science and technology met with Healthcare establishments relied on the public and private stakeholders in April 2020 solutions developed by Orange Business 01to develop a Covid contact tracing app. Services to adapt and effectively TousAntiCovid sends users an alert if it communicate during this time of crisis. The detects they have been in close contact with hospital in Béziers, southern France, another app user who has tested positive for 03 bolstered communication among its Covid-19 and helps them find their nearest The STOIC project employees and made it easier to share testing facility. The app, which uses a STOIC is a project led by GE Healthcare, information by making its patient files Bluetooth technology, protects user Orange and TheraPanacea in collaboration available online. As a result, the quality of anonymity and privacy. We helped develop with Assistance Publique-Hôpitaux de Paris patient care improved and the teams the app and the associated platform and ran to develop a database of chest scans taken became more efficient. Furthermore, tests on over 100 smartphone models on to diagnose pneumonia in suspected around 20 healthcare establishments the French market. We also developed our SARS-CoV-2 patients. Providing secure Orange lthough the pandemic put enlisted Enovacom, the Orange Business own captcha for the app and manage the network access and hosting infrastructure Cyberdefense hospitals under incredible Services healthcare subsidiary, to security firewalls. for health data, we rolled out a 3D imaging keeps its promises pressure and severely implement the Surycat alert platform, which web application that a group of expert affected the way they makes it easier to deploy and execute radiologists use remotely to annotate Right from the start of the work, digital technology emergency plans by automatically images of lung damage. Not only does the first lockdown in March 2020, healthcare facilitatedA patient care and ensured mobilizing medical teams by SMS, email resulting database help develop artificial establishments found continuity in many healthcare services. To and phone. The hospital in Anticipating lockdown intelligence solutions that automatically themselves the target of a maintain social distancing and speed up Chalon-sur-Saône, eastern France, was movements measure the extent of the damage, it can wave of cyberattacks. the patient journey, the teams at Orange able to double its number of intensive care a We use our Flux Vision solution to also recommend treatment options for Orange Cyberdefense Business Services deployed digital planning beds by connecting additional biomedical produce statistics on people’s whereabouts patients and assess the effectiveness of rapidly set up a free hotline to strengthen security tools to schedule appointments, as well as equipment to the IT system via Enovacom’s and movements based on data from our treatments. throughout its IT system process online pre-admissions. For biomedical interoperability solution. 02 mobile network. Several years of research and activated its protection example, the hospital in Valenciennes, have gone into the algorithms which comply service in the event of a northern France, organized patient care for with recommendations made by the French denial-of-service attack. positive or suspected Covid-19 cases using Data Protection Authority to remove all Memoquest, an SMS reminder platform personally identifiable information. This

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sectors, bringing about progress in a great many areas, including wireless smart factories, predictive maintenance, Accelerated telemedicine, remote monitoring, real-time traffic management and smart vehicles. We have already tested out different use cases (see following pages) with our the roll-out partners. Furthermore, we encourage innovation by creating opportunities for start-ups, SMEs and local authorities to test out their products and services and receive support of 5G from our experts. For instance, Orange Poland signed an agreement with the Łód Special Economic Zone (ŁSSE) to deploy an indoor 5G/LTE (Long Term Evolution) network. In in Europe Romania, five start-ups chosen as part of the 5G Online 90 MHz of our eight operating countries the broadest range of 5G frequencies won by an operator in France in Challenge were given access to Orange’s 5G Labs, in Europe have launched 5G offers. October 2020. Over 160 areas—including Nice, Marseille, Le Mans, Angers programming interfaces, platforms and equipment to 5 and Clermont-Ferrand—were covered by Orange’s network at the end of optimize their solutions.The general public can also use 5G 2020 and Paris will be added to the list in March 2021. to learn, work, communicate, make their lives easier and entertain themselves by accessing more immersive virtual, augmented and mixed reality experiences. Different Following our first deployment in products and services are currently being tested by Romania at the end of 2019, we Orange’s retail customer base. For example, the entertainment industry will enable people to access the launched 5G in Poland, Spain, latest content on the move. Luxembourg and France in 2020. 121 Full 5G, supporting the environmental urban areas in Spain had access to the 5G network at 5G coverage in Bucharest, Romania. transition the end of 2020, following its launch in Madrid, Barcelona, Valencia, Seville and Malaga in September. In 2021, the network is expected to cover over 50% of the population. a By 2025, when all its features have been deployed, 5G supplements our existing will be 10 times more energy efficient than 4G per unit of networks, enabling us to cater data carried. Unlike previous generations, 5G integrates for a growing number of uses energy consumption optimization by design. For instance, and develop new services for 5G base stations are activated only when needed, serve society as a whole through more users at once and are designed to save energy by Threefold 5Gcarefully planned deployment. Delivering average speeds going into sleep mode when the traffic load is low. three to four times faster than 4G networks, 5G offers users In addition, 5G will help businesses and regions respond increase better connection quality on the go, both in urban areas to environmental challenges by making industrial in 5G traffic in the city of Luxembourg (where 4G is widely used) and other economic hubs. From processes more seamless, making information accessible between the launch in late November 2020 and early March 2021. 2023, when our core networks have transitioned to 5G, we will and usable to synchronize supply and demand as be able to reduce transfer delay and dedicate certain network accurately as possible, as well as preventing excessive use slices to critical uses and specific needs such as security, of energy and materials. Providing the information health and Industry 4.0. communicated by sensors in real time will help optimize energy and resource use in many sectors, including 400 electricity (smart grid), construction, transport, logistics urban areas in Poland deliver 5G Orange-branded devices are 5G compatible. New uses for businesses and the general and agriculture. Expanding remote collaboration and services to over 6 million customers. public immersive virtual events will help minimize the number of 36 journeys, while implementing traffic control systems will a A real game changer for businesses, 5G transforms reduce congestion and pollution. business models and improves processes in a number of

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Innovated together Smart Ports

Partner: Port of Antwerp to explore different uses Project: Orange Belgium worked with a group of partners at the port of Antwerp—the second largest port in Europe—to set up a campus with the country’s first large-scale of 5G stand-alone 5G network. Sports entertainment Trial 1 Partners: France a Improve towing efficiency by enabling the port authority to Télévisions, a French analyze real-time information from a 360° HD camera and state-owned broadcaster, radars on vessels and the quay. and the French Tennis Trial 2 Federation a Facilitate critical communication for petrochemical Project: An official partner professionals with 5G smartphones and test out an alert of the French Open for solution to locate people in the event of an incident. almost 20 years, Orange Trial 3 offered spectators a unique Businesses have much to gain from 5G, which is why a Enable site inspections where operators can use a tablet or experience in 2020. we work closely with them to develop new ways of using smart glasses to connect in real time to a large amount of technical data and videos, including 3D visualizations of the Trial 1 this ultra-fast network. facilities. a Using 5G to broadcast a multiplex video stream so that spectators could watch center-court matches live or on demand without ever Smart Ports missing a ball (zoom, slow motion and a range of Partner: A port in Galicia camera angles). Trial 2 Project: Orange Spain plays a Livestreaming an interview a leading role in several 5G recorded for a France collaborative innovation pilot Télévisions program using projects funded by the mobile recording equipment Spanish government, such Industry 4.0 Industry 4.0 Transport connected to 5G. as a project in Galicia, where Trial 3 several partner companies, Partner: Schneider Electric, a leading specialist in the digital Partner: LACROIX Group, an international technological Partner: Helicus, a Belgian a Providing Oppo Find X2 including Orange Spain, transformation of energy management and automation equipment supplier start-up specialized in Pro 5G smartphone users have formed a temporary medical transport by drones with a 360° immersive video business alliance to design Project: Trialing augmented reality to make life easier for Project: Trialing 5G applications as part of the Symbiose experience to follow matches future network applications maintenance technicians and a mobile telepresence robot project to design the electronics factory of the future in Project: Planning for and on the Suzanne Lenglen together. for remote site visits at the Vaudreuil factory (Normandy, France. securing drone fleets court, enabling them to watch France). delivering medical close-up angles around the Trial 1 Trial 1 equipment (supplies, entire court. a Implement a maritime Trial 1 a Adapt the factory and organize the machines to suit laboratory samples, etc.) in surveillance system using a Provide maintenance operators with access to an production using a reliable and flexible wireless connection. Belgium. drones and intelligent video augmented reality app on 5G-compatible smartphones to Trial 2 technology to detect superimpose real-time data or virtual objects on a machine or a Enhance quality control by taking high-resolution photos of Trial unauthorized activity and the entire factory. The app also cuts machine downtime, speeds electronic processes so they can be checked in real time by a Maintain a video send alerts in real time. up maintenance work and reduces human error. error detection algorithms. connection established by Trial 2 Trial 2 Trial 3 drones controlled from the a Monitor access to the fish a Use 5G networks to control a telepresence robot equipped a Accurately measure the real-time temperature and humidity ground and/or hospital and market using a facial with a very high quality video camera, the ultimate goal being to within areas producing circuit boards—for the aviation industry transfer video footage using recognition system. organize remote site visits, minimize the number of journeys and, for instance—to avoid excessive energy use. a reliable, very high-speed in turn, reduce the factory’s carbon footprint. 5G connection with minimal delays.

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Vodafone and WIOCC. This cable will connect 23 countries in Africa, the Middle Accelerated East and Europe by 2024, catering for growth in data traffic as a result of the deployment of 4G, 5G and high-speed the roll-out 02 broadband access for hundreds of millions Extended 4G coverage of people. of fiber and extended a The Group continued to improve mobile coverage in rural areas of France, where it came top of Arcep’s latest ranking for network coverage mobile network quality. In Africa and the Middle East, the Group continued to deploy 4G in almost all of its operating countries, taking advantage of network sharing agreements and innovative technology, such as lightweight pylons, to extend its 04 coverage in rural areas. At end-2020, we Very high-speed satellite reached 33 million 4G customers, up 39% broadband throughout Expanding fixed and mobile network on the previous year, and over 128 million France A new cable ship coverage throughout regions is a mobile customers overall. a with a reduced priority for Orange. We invest and In July 2020, the Group announced it had environmental engage in partnerships that focus on purchased all the capacity available on the footprint Eutelsat Konnect satellite from Eutelsat delivering very high-speed broadband Communications, a French satellite 01 In December 2020, Orange to everyone, whether deploying fiber, A record-breaking year for telecommunications operator. This announced it would be extending 4G coverage, installing new fiber agreement is in line with the national building a cable ship radio sites in the Middle East and broadband plan adopted by the French specifically designed to a As the first broadband operator in government to roll out a service delivering repair submarine cables, Africa, funding and laying submarine including fiber-optic Europe to make the strategic decision to roll speeds of at least 30 Mb/s throughout telecommunications cables cables or harnessing satellite out Fiber to the Home (FTTH), Orange 03 France by 2022. Orange’s entire retail and power cables technology in order to tackle the digital continued to invest in and deploy its FTTH State-of-the-art customer base—including people living in connecting offshore wind divide in our operating countries. network over the past year. At end-2020, we submarine cables rural areas—can access very high-speed farms. The choices made in had covered 47.2 million households broadband using satellite technology. The the design phase (hull, a propulsion thrusters, hybrid worldwide, 22.9 million in France, Investing heavily in over 40 submarine service is provided by our subsidiary energy management 14.9 million in Spain and 7.8 million across cables, Orange continues to broaden its Nordnet, the leading French distributor of system, connection to the our other operating countries in Europe, a global network. In 2020, we landed the satellite internet services since 2008. onshore power supply when 23.4% increase on the previous year. Dunant cable, the first submarine cable to berthed, etc.) will reduce the ship’s CO emissions by Furthermore, the pandemic magnified the connect France to the United States in over 2 20% and nitrogen oxide transition to fiber, highlighting the need for a 15 years. This joint project with Google emissions by 80% reliable, very high-speed connection, as enables us to expand connectivity between compared to old-generation confirmed by our record-breaking business Europe and the US—the world’s busiest ships. performance—in France and Poland, for connectivity route—with internet traffic instance. Orange Poland’s fiber customers doubling every two years on average. In increased by nearly 40% in 2020, May 2020, Orange joined the 2Africa representing over 200,000 new clients. consortium comprising China Mobile International, Facebook, MTN GlobalConnect, stc, Telecom Egypt,

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Orange supports the One Maintained African Network project a As a member of the Smart Africa Alliance, Orange supports the One Africa growth momentum Network (OAN) project, which aims to reduce the cost of communications while keeping the traffic generated by and for in Africa Africa within Africa. The Group’s subsidiaries localize transport, voice data traffic and roaming data on the continent. We set up two international voice PoPs in Lagos, Nigeria in 2020. To boost service quality while protecting data, inter-operator traffic linked to roaming in Africa will be In 2020, Group revenues grew 5.2% in Africa Djoliba, West Africa’s first quickly when needed. Through Djoliba, hosted at a data clearing house located on Orange can meet the growing connectivity the continent from the second half of 2021. and the Middle East as it strengthened its cross-border network MEA Seed needs of operators, businesses and Challenge efforts to ensure Orange Middle East and a In November 2020, Orange and its institutions in West Africa, serving a Africa becomes the region’s benchmark digital subsidiaries announced the launch of potential 330 million people. Orange Campus Africa, a new In June 2020 the Group’s Djoliba, the first pan-West African Djoliba is part of the Group’s long-term venture capital entity for operator by boosting its multi-service strategy. digital training platform start-ups, Orange Ventures, long-distance very high-speed broadband investment strategy to support Africa’s launched a call for projects network, known as a backbone. It connects digital transformation and become the a Orange has worked since the start of the as part of the MEA Seed eight countries: Burkina Faso, Côte d’Ivoire, preferred multi-service operator in Africa pandemic to boost initiatives promoting Challenge, a competition to finance the most promising Toward Ghana, Guinea, Liberia, Mali, Nigeria and and the Middle East by 2025. To achieve online learning throughout Africa. In 2020, Europe Senegal. Named after the river Niger in the this, Orange invests €1 billion in the region the Group launched Orange Campus Africa early-stage start-ups in Africa and the Middle East. Toward Manding language, this new infrastructure every year. “Djoliba provides a fundamental in partnership with the Université virtuelle Europe After a rigorous selection Senegal Mali combines land and submarine fiber-optic change in West Africa and the rest of the du Sénégal. The platform features content process involving over cables (SAT-3, Main One and ACE), each continent. Harnessing the technical from partners in both Africa and France that 500 projects submitted from Senegal Mali stretching at least 10,000 km. Djoliba expertise of Orange’s international are renowned for their expertise in seven different countries, the winning developers of Dakar enables West Africa to seamlessly connect networks, the backbone offers the Group’s education and training. African universities innovative e-health, Dakar Ouagadougou to international networks at very high wholesale customers seamless can use this tool to teach new subjects BamakoOuagadougou e-commerce and fintech Bamako speeds of up to 100 Gbit/s; it also offers connectivity services with an extensive related to the digital economy and solutions were announced Guinea Guinea unmatched service quality, with 99.99% network of 16 local points of presence technology, keep in touch with their in November. At the same Nigeria Nigeria time, Orange Ventures ConakryConakry Ghana Ghana availability. According to Ramatoulaye Lô, (PoPs), connecting to 450 PoPs in Europe, students remotely and supplement in-class Côte d’IvoireCôte d’Ivoire Head of Operator Marketing at Sonatel America and Asia,” explains Anne Morel, learning with online lessons. The platform announced the launch of Orange Ventures MEA Seed, Monrovia (Orange in Senegal), “it’s no longer about Senior Vice President Global Carrier Sales also offers digital training courses for Monrovia Lagos a permanent initiative Lagos Accra one network per country—now, a number at Orange International Carriers. businesses and individuals. expanding Orange Ventures’ Abidjan Accra Abidjan of suppliers work with a single network that long-standing activity in the ACE SAT 3 Main One connects multiple countries, which is more region that will seek to fund ACE SAT 3 Main One reliable and more effective.” Moreover, 100 start-ups by 2025 in the

Toward Group’s operating countries South Africa Djoliba’s infrastructure provides complete in Africa and the Middle Towardend -to-end security as each capital city South Africa East. has access to two separate data centers, with at least two different land fiber routes.

Points of presence Network node Fiber-optic cable Operated and maintained in Dakar, the network has its own monitoring center so

Points of presence Network node Fiber-optic cable map from may differ actual routes For information purposes only, that technicians can perform call-outs

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customers across 17 countries in Africa and a There is a direct correlation between the proportion of the Middle East use our reliable transfer and people who can apply for a loan in a country and its level of Launched payment service to complete financial development. For instance, only 20% of people in transactions quickly and securely via their Côte d’Ivoire can take out loans to cover day-to-day mobile phones. We wanted to expand our expenses or long-term investments. That is what prompted Orange Bank service and open mobile banking to all in a us to develop a new loan service, Orange Bank Africa, bid to give people better access to financial providing short-term loans that customers pay back over a services and enhance financial inclusion. period of one to three months through their Orange Money Africa Everybody needs to be able to save, account. This has a tangible impact on the lives of people borrow, take out insurance or grow their and businesses that are often overlooked by the Jean-Louis Menann-Kouamé, Chief Executive business so that they, in turn, can do their mainstream banking system. Officer of Orange Bank Africa, Côte d’Ivoire bit to support economic and social What is truly unique about the Orange Bank Africa model development in the country in which they is that it offers instant loans—available in customers’ live. In July 2020, the Group teamed up with “We launched Orange Money accounts in less than 10 seconds—a NSIA—the leading banking and insurance technical challenge, which our multidisciplinary team group on the continent—to launch Orange Orange Bank Africa worked extra hard to overcome as they had to adapt to the As part of our mobile financial services Bank Africa in Côte d’Ivoire. As a new area unforeseen circumstances brought about by the pandemic. strategy in Africa, we launched Orange Bank of business for Orange in West Africa, this with a brand-new Although our model had been designed before the Africa, a fully mobile and digital bank. mobile banking service ties in nicely with credit service Covid-19 crisis, it became even more relevant in light of the Our goal is to lead the way in promoting the Group’s multi-service operator strategy current health and economic context. Africa boasts a wealth and its determination to drive digital available through of entrepreneurial ideas, particularly among women and financial inclusion in West Africa. transformation in Africa. young people, which is something we need to support. customers’ Orange Today, we are working on simplifying the customer experience and promoting financial literacy. Straightforward, accessible Money account.” Many of our customers have never dealt directly with a and affordable savings and bank, which is why helping them to improve their financial credit services literacy skills—so that they can understand the terms and conditions of loan repayments for instance—is key to our a Using Orange Money, Orange Bank model’s long-term success. We can see that the services Africa provides fully digital savings and provided by Orange Bank Africa have already begun to micro credit products that allow customers transform people’s lives on the ground. For instance, a to borrow small amounts of telephone seller in Yamoussoukro was able to get the money—upwards of 5,000 CFA francs money he needed to open two more points of sale and (around €8)—which they can use create two new jobs, while a fashion designer was able to immediately to tide them over. Customers buy the fabric he needed to fulfil new orders, meet his loan can set up an account, apply for a loan or repayments and still make a profit. Hopefully even more put money aside in a matter of minutes people will take advantage of this lending option in the The role of data eople in many countries in using either the Orange Money mobile app future. and AI Africa have little or no or a menu-driven Unstructured access to banking services. Supplementary Service Data (USSD) Orange Bank Africa uses data from Orange Money to In sub-Saharan Africa, only interface. All customers have 24/7 access lower the inherent risk of 37% of women and 48% of to these services no matter where they are, lending, as well as artificial Pmen have a bank account according to the what kind of phone they have, how much Over intelligence algorithms to World Bank, while in the West African they earn or how much money they have grant instant loans. Economic and Monetary Union, this figure saved up. Orange Bank Africa has proven 49 million is less than 20%. This was one of the popular, with over 350,000 customers Orange Money customers use our reliable reasons behind us launching Orange registering in its first six months, more than service to complete financial transactions Money in 2008. Over 49 million Orange half of whom applied for a loan. quickly and securely on their mobile phones.

Orange 2020 Integrated Annual Report 38 In 2020, we... 39

Fiber Companies to share future fiber roll-outs 40,000 mobile towers owned Further in Europe a We continue to invest in fiber broadband technology and remain committed to enhanced and deploying it in moderately populated areas, France 17,100 sites particularly in France. Furthermore, we are Spain 7,900 sites joining forces with partners to connect Poland 5,200 sites shared our sparsely populated areas while controlling Romania 3,600 sites our capital expenditure. In line with the Belgium 3,100 sites ambitions of our Engage 2025 strategic networks plan, we launched a number of projects in Slovakia 1,800 sites 2020 to set up Fiber Companies (FiberCos) Moldova 1,500 sites with long-term investors in rural France and Luxembourg 200 sites Poland. These FiberCos will not only support future fiber roll-outs in Europe and thereby contribute to digital development across regions, but also help us share the investment cost with a view to owning a In 2020, we changed our operator model to long-term infrastructure asset unlike any develop our networks while moderating other by 2025. investments. We strengthened our position as In January 2021, we launched Orange a leader in more open and higher-value fiber Concessions to continue deploying fiber in rural France. To do so, we signed an Tower Companies to derive and mobile infrastructure while maintaining full exclusive agreement with a consortium of higher value from our mobile control of our strategic assets by setting up long-term investors comprising Banque des towers dedicated companies, as announced in early Territoires (Caisse des Dépôts), CNP a 2021. Our goal, however, remains the same: Assurances and EDF Invest for the sale of a To optimize our mobile network to Totem to ensure full operational autonomy. 50% equity interest and joint control of development, particularly in 5G, in terms of Totem aims to develop its hosting activity to grow our core business, connectivity. Orange Concessions. This FiberCo will be roll-out speed, coverage and financial across its entire portfolio, deploy new sites France’s leading Fiber to the Home (FTTH) capacity, we rely on network sharing for Orange and other operators, capitalize on operator of networks deployed and agreements, such as those in place in the rising value of sites and prepare for the operated on behalf of local authorities. It Poland, Romania, Spain and Belgium. In expected consolidation of the European comprises 23 Public Initiative Networks 2020, we also developed projects to derive tower market by completing its own (PINs) representing over 4.5 million FTTH higher value from our network of acquisitions. connections. This transaction values 40,000 towers in Europe. In February 2021, Our TowerCo will take advantage of Orange Concessions at €2.675 billion and we launched Totem—our European Tower significant opportunities to market new #1 will enable Orange to capitalize on growth 4.5 m Company (TowerCo)—to enhance our services, particularly to meet new demands and consolidation opportunities in this mobile network infrastructure, marking a as a result of industrial sectors ramping up France’s leading FTTH FTTH connections operator working with local market. (1.2 million existing and milestone in our Engage 2025 strategic plan. their digital transformation, with the rise of authorities In Poland, where high-speed broadband 3.3 million future connections) Owned directly by Orange SA, the 5G, the Internet of Things and smart cities. penetration remains low despite high market independent tower company will initially host Totem will bring together assets with proven potential, we plan to set up a FiberCo by around 25,500 passive mobile infrastructure operational excellence and will be equipped end-2021. This FiberCo will integrate €2.7 assets—masts and rooftop structures—in with all the skills and functions necessary to 2.4 million lines, including 1.7 million new France and Spain. This arrangement enable the TowerCo to lead the growing sockets, particularly in low-competition includes the transfer of all key passive mobile European telecommunications tower areas. It will also sell network capacity and billion infrastructure assets (sites, land, leases and market. solutions to other operators. in value third-party tenancy contracts) from Orange

Orange 2020 Integrated Annual Report 40 In 2020, we... 41

How the Orange Foundation promotes digital Helped bring about a inclusion in figures responsible digital world 5,432 32 digital workshops in France Solidarity Third Places in France 131 1,000 In line with our purpose, strategic enacting positive change, we have a part to play in bringing Solidarity FabLabs in 21 countries Digital Schools in 16 countries about a more responsible, fairer world. In 2020, after working plan and contribution to the UN with representatives from various bodies to assess its impact, Sustainable Development Goals, the Group adopted the UN framework and identified six SDGs we help bring about a responsible (see pages 90-91 and 134-135) where it can make the most 320 digital world, in particular through significant contribution. These SDGs resonate deeply with our Women’s Digital Centers in 23 countries initiatives to reduce digital inequality. responsible attitude, guided by our purpose and strategy.

Establishing an Orange Digital Center in Cameroon

a After Tunis and Dakar in 2019, Douala, Cameroon, Incorporating our purpose into our bylaws became the next city to see a new Orange Digital Center enhance economic and social inclusion, while also creating Extending the Sanza range of affordable (ODC) open its doors in 2020. These centers run a range of an entire innovation ecosystem. For example, 25 digital smartphones a “As a trusted partner, Orange gives everyone the keys to a initiatives to promote digital equality, boost young people’s schools, five digital villages and 20 Women’s Digital Centers responsible digital world.” Such is our purpose, which was career prospects, facilitate innovation and nurture budding have been opened in Cameroon. Additionally, 400 young a Although the mobile phone market is developing rapidly incorporated into our bylaws following a near-unanimous entrepreneurs. ODCs include a tech center that provides teenagers received an introduction to computer coding. throughout Africa, the price of handsets remains a major vote of 99.98% at the Shareholders’ General Meeting of training and organizes events (Coding school), a digital obstacle to adoption. Indeed, the price of a smartphone 19 May 2020. Going forward, this purpose acts as a compass fabrication workshop where young people can develop exceeds 60% of average monthly income in sub-Saharan to guide the Group’s strategic decisions and achieve more prototypes for their projects (Solidarity FabLab) and an Developing a new offering for low-income Africa, which totally excludes a considerable number of sustainable and responsible growth. At the Shareholders’ Orange Fab, our network of start-up accelerators, all under households in Spain people from a huge portion of economic activity in this part Meeting, Stéphane Richard said it was “a promise that one roof. Online open days held in November 2020 gave of the world often referred to as the “mobile-first” continent. connects us with the rest of the world, our customers, and people in Cameroon the opportunity to explore the first ODC a In order to combat digital exclusion, we intend to roll out In order to make smartphones more accessible and get our stakeholders.” in central Africa. “Free and open to all, the ODC provide special offers for low-income households in all our European more people online, our Sanza devices are available at practical skills training and networking opportunities. We’re operating countries by 2025. Following on from our 2019 affordable prices in 16 countries throughout Africa and the here to support any digital project that meets our eligibility discounted Coup de Pouce initiative that equips homes in Middle East. The latest addition to the exclusive Orange Contributing to six Sustainable criteria,” explained the ODC Director, Emmanuel Etia. In line France with a broadband and landline connection, we smartphone range, the Sanza touch, stands out as the most Development Goals with our strategic plan and intention to set up an ODC in each launched Tarifa Social in Spain in October 2020. Designed for affordable 4G Android (Go edition) device on the market, of our operating countries by 2025, these centers form a households living on the minimum wage, this convergence costing around €25. In collaboration with Google, it was first a In 2015, all UN Member States adopted 17 Sustainable network, encouraging people to share their knowledge and offer is the first of its kind in Spain and provides access to launched in 2020 in Guinea-Bissau, Côte d’Ivoire, Development Goals (SDGs) for 2030, focusing on the expertise on a wide scale throughout Europe and Africa. They fiber-optic internet, reaching speeds of up to 100 Mbit/s, a Cameroon and Madagascar. economy, social progress and environmental protection. The also supplement a number of other tools we have already landline with unlimited calls to domestic landlines, a mobile SDGs apply to everybody, including public authorities, NGOs, deployed to support and educate people around the world. line with unlimited domestic calls and 3 GB of mobile data for companies and individuals. As an operator committed to They seek to harness digital technology as a vector to less than €15 a month.

Orange 2020 Integrated Annual Report 42 In 2020, we... 43

enhanced active network sharing. Furthermore, we have carbon equivalent of their digital habits on the mobile sustained efforts to improve the energy performance of data network. This feature also informs people of best practice Helped combat centers at new facilities, such as in Antwerp, Belgium, which they should adopt to become more eco-friendly by cools servers using air from outside to reduce the need for minimizing the environmental impact of their phone and other conventional air conditioning. This innovative “free cooling” connected devices. Through this initiative, we not only raise climate breakdown technology will also be deployed in the Normandie 2 data awareness but also offer tangible solutions that people can center in northern France following the positive results put into practice in their daily lives. obtained at the first facility operating on the site. Meanwhile, Orange Poland began construction on the Warsaw Data Hub in 2020, which will also be equipped with this cutting- 02 edge technology. The first sustainability bond worth €500 million 0Orange proposes6 sustainable a In 2020, the Group entered the sustainability bond market digital solutions at the ChangeNOW by issuing its first bond to the value of €500 million, due to Summit mature in nine years with an annual coupon rate of 0.125%. More than five times oversubscribed, the bond issue proved 04 a Partnered by Orange, the ChangeNOW Summit 01 SIM cards that use less plastic Agreements to purchase electricity from to be highly attractive to socially responsible investors in represents the world’s largest positive impact gathering to renewable sources in Europe France and around the world, enabling Orange to expand its a In 2020, Orange Belgium joined other entities in the create a powerful ecosystem and source solutions to the investor base and continue to optimize its finance structure. Group by launching its new “Half-ID” SIM cards, where biggest social and environmental challenges posed by a We strive to reach net zero carbon emissions by 2040, We intend to invest around 60% of the funds raised to the surrounding casing uses half the amount of plastic of digital technology. Held in Paris from 30 January to which is why we make increasing use of renewable projects relating to energy efficiency and the circular standard SIM cards. These “Half-ID” SIMs are available in 1 February 2020, the event was attended by 20 start-ups energies. The Group aims to meet over 50% of its electricity economy and the remaining 40% will be allocated to 17 of the Group’s operating countries throughout Europe, who have joined Orange’s various support programs in needs with power generated from renewable sources by projects to promote social and digital inclusion. The chosen Africa and the Middle East. By the end of 2021, 100% of France, Italy, Senegal, Tunisia, Côte d’Ivoire, Japan and 2025, compared with 31% in 2020. In 2020, we signed projects will be reviewed by the Sustainable Finance our SIM cards will come in this format, with a view to Taiwan. For example, Map Action, a start-up from Mali, several Corporate Power Purchase Agreements (PPAs), the Committee and the funds allocated will be audited each year avoiding up to 300 metric tons of plastic each year. presented a tool that maps problems related to water first of which in France was concluded with Boralex and until the bond matures. Investors will be informed annually Orange Belgium also markets eco-SIMs, which are made management, sanitation and wastewater to the public came into effect on 1 January 2021 for a five-year period. regarding the impact of their investment. from fully recycled plastic. sector and local authorities. While Enerbrain, an Italian Boralex will supply Orange with 67 GWh of green electricity start-up, identified potential clients for its Internet of Things each year generated by the Ally-Mercœur wind farm in solution that improves the energy efficiency of buildings. south-central France. In Poland, we signed a 10-year PPA The ChangeNOW Summit also gave Orange the opportunity with wpd AG that will also come into effect in 2021. Two to communicate about the various initiatives up and running wind farms will supply Orange Poland with 500 GWh of throughout the Group to control and reduce its own green electricity over the course of the contract. environmental footprint and the solutions it is putting in Furthermore, in Spain, we signed an agreement with place to reduce the impact of digital technology, such as Iberdrola, which from late 2020 will supply 200 GWh of recycling mobile phones. green electricity every year for 12 years. Generated by a solar farm in Extremadura, the electricity will power over 0Data centers3 that consume less energy 05 Making customers aware of their digital 9,000 facilities. footprint a Our Green ITN action plan launched in 2008 continued in 2020 with the “Green program” built around our a Available since December 2020 on the customer account commitments for 2025. It harnesses a number of new tools page as well as the two apps Orange et moi and My Sosh, to enable the Group to better control its energy consumption, the “Carbon footprint” service gives the 14 million Orange including artificial intelligence, advanced standby mode and and Sosh customers in France the opportunity to quantify the

Orange 2020 Integrated Annual Report 44 In 2020, we... 45

Gave old mobile phones Recycle Recycling your old phone helps protect the planet. a second lease of life Check out our stores for further details. New lease of life Recover Repair Your old phone might still be A phone is precious, materials could be recovered to make new worth something. Take it to one give it a second chance To reduce mobile phone waste, we of our stores and exchange by getting it repaired. products. In September 2020, the Group it for store credit. conducted a vast campaign in Europe to raise launched a widespread campaign across all awareness about drop-off points and recycling operating countries in Europe to inform services for unwanted devices. We also people about the idea. In October 2020, we launched a circular economy program in also launched a circular economy program Recondition in France called “RE”, designed to recycle, Your old phone deserves a second chance in life, which is why Orange will collect and recondition it. France. recover and recondition mobile handsets. The program will enable customers to exchange their old device for a discount on a new phone, store credit, or the option to

choose from our range of reconditioned Copper phones that have been rigorously checked Plastic Glass by our experts. The program strengthens Lithium our circular economy approach initiated Others nearly a decade ago, which has already kg Of raw70 materials are needed collected 15 million handsets, including 8 to make a 120 g telephone—500 times the million by Orange France. weight of the end product! Indeed, Orange France is the only operator in Europe to have set up a Developing a o reduce the impact of charitable channel to handle the process Hundreds times of millions round4 the world circular economy electronic waste on the collecting and recycling mobile phones. We Of telephones lie forgotten in Distance traveled by the material used people’s homes, even though they to make your phone before it reaches environment, Orange gives old donate all the profit from recycling to could be recycled or reconditioned. your pocket. We began to integrate a circular economy into our equipment a second lease of Emmaüs International which runs recycling Global processes and operations life or upcycles the raw workshops for unwanted mobile phones in impact following COP 21 and have Tmaterials to make something new, in line five countries in Africa. Together, the strengthened our efforts with with the current environmental standards. number of telephones collected by Orange our strategic plan. We now We also raise public awareness about how in Europe and these workshops totaled take an eco-design approach to product development for anyone can make a big difference with just 1.2 million in 2020, which represents 15.1% Regularly replacing Orange brand products, a simple act. We can recondition or recycle of the number of mobiles sold directly by your phone Means more handsets are produced, collect unwanted equipment the handsets brought back to our stores or Orange in Europe. We are aiming to reach creating a greater impact on the planet. and promote reconditioned one of the 2,000 community collection 30% by 2025. devices. By 2025, 100% of points. It is estimated there are around the products sold under the Orange brand will be 100 million unwanted handsets lying developed in line with an forgotten in drawers in people’s homes in eco-design approach. France alone, even though 80.7% of the

Orange 2020 Integrated Annual Report 47

Orange

Orange 2020 Integrated Annual Report Page 48/49

Orange 2020 Integrated Annual Report 1 2 3 1 — Stéphane Richard Chairman and Chief Executive Officer 2 — Ramon Fernandez Delegate Chief Executive Officer and Executive Director Finance, Performance and Development 3 — Gervais Pellissier Delegate Chief Executive Officer, Executive Director People & Group Transformation and Chairman of Orange Business Services 4 — Fabienne Dulac Deputy Chief Executive Officer, CEO of Orange France 5 — Mari-Noëlle Jégo-Laveissière 4 5 6 Deputy Chief Executive Officer, in charge of Orange’s operational activities in Europe (outside France) 6 — Paul de Leusse Deputy Chief Executive Officer, in charge of Mobile Financial Services and Chief Executive Officer of Orange Bank 7 — Jérôme Barré Executive Director, CEO of Wholesale and International Networks 8 — Hugues Foulon Executive Director of Strategy and Cybersecurity activities 9 — Nicolas Guérin Executive Director, Secretary-General for the Group 7 8 9 and Secretary of the Board of Directors 10 — Béatrice Mandine Executive Director Communication, Brand and Engagement 11 — Alioune Ndiaye Executive Director, CEO of Orange Middle East and Africa 12 — Helmut Reisinger Executive Director, CEO of Orange Business Services 13 — Elizabeth Tchoungui Executive Director CSR, Diversity and Philanthropy, Deputy Chair for the Orange Foundation 14 — Michaël Trabbia Executive Director Technology and Innovation for 10 11 12 the Group 13 14

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Page 48/49 Page 56/57 Stéphane Richard, Orange field technicians Chairman and Chief work on the front line Executive Officer of Orange, to repair and maintain our was reelected as Chair of the infrastructure in the event of a GSMA, an organization serious incident. representing 750 mobile network operators worldwide as well as 400 other mobile businesses.

Page 50/51 Page 58/59 Orange, a After the first lockdown As ever, our advisors period in France, we rethought are available to assist and the way we work at Orange guide customers in our by restructuring our 5,088 stores worldwide. Executive Committee. This new team, led by Stéphane Richard, has committed to responsible accelerating the roll out of the Engage 2025 strategic plan. group Page 52/53 Page 60/61 Network supervision teams Orange Business Services work 24/7 to ensure employees work in maximum service quality for 64 countries across the world 64 — Orange at a glance our customers and detect to support businesses and incidents or anticipate any organizations in their digital 66 — Editorial by Stéphane Richard service degradation. transformation. 70 — Business model and value creation 74 — Considerations 76 — Strategy 78 — Services 88 — Customer experience 90 — Comprehensive approach 92 — People Page 54/55 98 — Governance Orange Money teams facilitate day-to-day life for tens of millions of people in Africa and the Middle East by providing this money transfer and mobile payment service.

Orange 2020 Integrated Annual Report 64 Orange, a responsible group Orange at a glance 65

Orange at a glance Our purpose

How our purpose came to be Africa and the Middle East As a trusted and what it stands for Botswana 26 countries Burkina Faso a In 2019, we worked closely with our 2019 Cameroon partner, employees and stakeholders to define our Launching the first and a global presence with Orange Business Services Central African Republic consultation with all Côte d’Ivoire purpose, which expresses the meaning of employees, external Democratic Republic of the Congo Orange our corporate vision in terms of who we are stakeholders and Egypt and who we aspire to be. The statement “As governance bodies Guinea gives a trusted partner, Orange gives everyone the Articulating the Guinea-Bissau keys to a responsible digital world” means Group’s purpose Europe Jordan that Orange feels a responsibility and strives Belgium Liberia everyone the France Madagascar to ensure digital progress benefits Luxembourg Mali everybody everywhere. Moldova Mauritius keys to a Following a near-unanimous vote at the Poland Morocco 2020 Shareholders’ Meeting, our purpose Romania Senegal was incorporated into our company’s 2020 Slovakia Sierra Leone responsible bylaws. It acts as our compass, inspiring our Integrating the Spain Tunisia purpose into the digital world. strategy, guiding us in all our decisions and Group’s bylaws shaping our day-to-day actions across the following a vote at the business. It is linked to our direct and Shareholders’ Meeting induced economic value, social contribution and environmental impact. Simply put, it Organizing a second expresses the way in which Orange benefits consultation at Group €42.3 billion 259 million level to define a society. in revenues customers purpose activation plan and priority What happened next actions

a business activities By helping the Group articulate its 2021 Identifying relevant Enhanced connectivity (retail purpose, each employee became a monitoring indicators and business customers) “guardian of the purpose”. This process Business IT support services 142,000 continued in 2020 with a new consultation Setting up the Wholesale services employees to identify the priority actions needed to “Purpose Activation” Committee Cybersecurity actually implement the purpose. According Financial services to the employee barometer, after just one Ensuring our year, 88% of employees were familiar with employees buy into the purpose 5 the purpose. Orange 2020 Integrated Annual Report 66 Orange, a responsible group Editorial 67

Providing an essential service

Stéphane Richard, Chairman and Chief Executive Officer

or more than a year now, the Covid-19 pandemic has environmentally friendly, inclusive digital technology meets growing rocked the whole world with its sheer magnitude and demands from all our stakeholders, in particular our customers, partners ferocity. My thoughts are with everyone who has suffered and shareholders. illness or loss as a direct result of the virus. In all our operating countries, we will continue to provide support We continued to deploy very high-speed fiber broadband networks, with Fduring these difficult times. over 47 million homes now fiber-ready worldwide. Despite the pandemic and the various lockdowns, we laid more fiber-optic cables in 2020 than As the Chairman and Chief Executive Officer of the Orange group, I feel a in 2019, which is no mean feat. Identified by the Group as a future-proof deep sense of pride and gratitude when I reflect on the recent past. First solution 10 years ago, fiber stands out today as the most suitable and foremost, our networks were able to accommodate the surge in technology to cater for the current needs of our customers around the traffic, playing an essential role in keeping society and the economy world. We strengthened our position as a 5G mobile operator by running in all our operating countries as well as ensuring people could launching 5G in Poland, Spain, Luxembourg and France in 2020 after it continue to work, learn, entertain themselves and, most importantly, keep was first deployed in Romania at the end of 2019. This technological in touch with their loved ones near and far. Secondly, our teams pulled revolution will enable the emergence of new uses to address the major out all the stops to offer our retail and business customers the best economic, health and environmental challenges we face. connectivity has to offer. Thirdly, despite the circumstances, we successfully stepped up the implementation of our Engage 2025 By optimizing the way in which our infrastructure is managed, we are strategic plan, reaching milestones in several projects along the way. pursuing the dual objective of continuing our broadband roll-out and enhancing our strategic mobile assets. In January 2021, we launched The strategic priorities set out in Engage 2025 in December 2019 Orange Concessions and forged new partnerships to give greater leeway were accelerated by the health crisis. Our commitment to more in supporting the deployment of fiber in rural France. Deriving a value of

Orange 2020 Integrated Annual Report 68 Orange, a responsible group Editorial 69

“Throughout this unprecedented pandemic, Orange has played a key role in collective efforts to deal with the pandemic, while also ramping up growth through its Engage 2025 strategic plan.”

Stéphane Richard, Chairman and Chief Executive Officer

€600 per socket, we demonstrated to the market the strong potential of digital transformation that is both inclusive and mindful of ecological such an operation, proving at the same time the suitability of our strategic considerations. choices. When we published our results in February, we announced the launch of our European TowerCo, Totem, to derive higher value from our Our efforts reflect our purpose: “As a trusted partner, Orange gives passive mobile infrastructure assets. Totem will have an initial portfolio of everyone the keys to a responsible digital world”, which we incorporated around 25,500 towers in France and Spain. Forming part of our long-term into our company bylaws following a vote at the 2020 Shareholders’ vision, this industrial project has a clear growth objective. Meeting. It already guides our corporate vision, and the next step will be to use the purpose as a compass in our decision-making process. With Additionally, we continue to expand by accelerating in our growth areas. that in mind, we are going to set up a “Purpose Activation” Committee Set up five years ago, Orange Cyberdefense has become the leading that includes people from outside the Group to ensure our choices are provider of cybersecurity services in Europe, in a market that has seen a consistent with the kind of society we would like to help build. fourfold increase in cyberattacks between 2019 and 2020. In Africa and the Middle East, we are pursuing our multi-service operator strategy, Throughout this unprecedented pandemic, Orange has played a key role particularly in financial services. We launched Orange Bank Africa in in collective efforts to deal with the pandemic, while also ramping up Côte d’Ivoire to extend access to fully digital banking services, attracting growth through its Engage 2025 strategic plan. over 500,000 customers in the first three months of 2021.

Digital technology has played a key role throughout the pandemic and I firmly believe it will also orient the economic recovery toward fairer, more environmentally friendly growth. As a major digital player worldwide, we work to help businesses and regions successfully execute a responsible

Orange 2020 Integrated Annual Report 70 Orange, a responsible group Business model 71

Technological considerations Economic considerations Very high-speed broadband, AI and Network investments, competition, big data, network and data security, network regulation, key suppliers, macroeconomic combine the full range of skills required to support functions virtualization context, sustainable finance businesses all along the digital value chain, with on-demand A business Considerations networks (software-defined networking and network functions virtualization), multi-cloud services, data analysis, Digital equality model artificial intelligence, smart mobility services and cybersecurity. Orange Cyberdefense represents the Group’s Commitment frontline force to anticipate cyber threats, develop preventive Ambitions focused on measures and take action. Through Orange Money and Orange Bank, we design mobile financial services that are innovative, secure and well-suited to people’s needs and creating and uses in each of our operating countries. At the same time, we optimize and capitalize on our infrastructure by setting up Accelerate Reinvent in growth Fiber Companies (FiberCos) in association with long-term our operator areas Infrastructure sharing value investors in Europe to share future fiber roll-outs, and by model ervices putting in place network sharing agreements and Tower S Companies (TowerCos) to manage tower sites, facilitating new mobile network management.

Mobile Enhanced networks Wholesale connectivity Terrestrial (2G-5G) services (retail and network Helping to create value for everyone business (fiber, ADSL, customers) copper) Our purpose, guiding us in everything we do a The following pages present the ways in which Orange is able to harness its assets to create value for its As a trusted partner, Orange gives everyone a “As a trusted partner, Orange gives everyone the keys to stakeholders. Our greatest strength comes from our the keys to a responsible digital world a responsible digital world.” Such is our purpose, which was employees. Their unwavering commitment means we can integrated into the company’s bylaws in 2020. It resonates continue to provide essential services whatever the particularly strongly in the telecommunications industry as it circumstances. One of the defining changes that occurred Data Submarine centers Financial Cybersecurity cables puts people before technology. Everything we do is framed in 2020 was the exponential increase of traffic on our services by this purpose, which illustrates how we take account of networks—a 29% surge in IP traffic—to support the Business IT support the social and environmental priorities we share with our widespread implementation of remote working. services stakeholders. Our purpose feeds into the four ambitions of Furthermore, Orange bolstered its open innovation strategy the Engage 2025 strategic plan and our commitment to by creating Orange Ventures, which has a budget of Services Place data promote digital equality and protect the planet. This drive €350 million to support start‑ups through every stage of Co-create a and AI at Infrastructure and determination were plain to see in our efforts to their development. Our financial solidity, unaffected by the future-facing the heart of our company innovation maintain network availability and service continuity for our crisis, enabled us to maintain the trust of our lenders, model Optimization customers in France and around the world throughout the investors and shareholders. Our suppliers and partners are through shared Covid-19 pandemic. the first to benefit from what we do, which is why we services carefully choose who we work with on the basis of strict environmental, social and governance criteria. We collaborate A Our business model with them in a responsible and ethical manner, for example by mbitions processing payments faster during the pandemic in an effort Commitment a Our infrastructure provides enhanced connectivity for our to support them. Reducing digital inequality in terms of both retail, business and wholesale customers. Indeed, we’re access and usage remains one of our top priorities, as is Net zero carbon by 2040 offering faster speeds by rolling out fiber-optic broadband minimizing our carbon footprint. On average, our 4G network Considerations and 5G while also developing new home offers (content, covers nearly 99% of the population in our eight operating at-home services and remote surveillance). Alongside countries in Europe and is expanding in our 17 countries in Social considerations Environmental considerations Business continuity, inclusion and Climate breakdown, impact of digital Orange Business Services, our unique expertise as both a the Middle East and Africa. Meanwhile, we reduced our CO 2 regional development, human rights, privacy technology, preservation of resources network operator and digital services integrator means we emissions by 2.3% between 2019 and 2020. and demographic changes and biodiversity

Orange 2020 Integrated Annual Report 72 Orange, a responsible group Value creation 73

Our assets Value created Customers People  142,000 employees across the world A major and 8,000 recruitments on unlimited contracts across the Group, including 2,000 in France  31.1% of women in management networks responsible employer 3,500 Orange Business Services employees in France working to help customers  17.7 hours of training per Group employee maintain essential services during the first lockdown €42.3 billion 3,000 employees have taken part in skills sponsorships since 2010 Revenues

Industrial and A mobile network of 40,000 towers in Europe and 450,000 km of Providing an essential 259 million customers, including 3,000 multinationals commercial submarine cable owned or co-owned service and leading 21.9 million active Orange Money customers and almost 1.2 million Orange Bank assets Networks structured to satisfy growing demand: 29% surge in IP traffic, the field customers 61% increase in voice data traffic in BtoB and 50% more mobile data No.1 in convergence in Europe with 11.1 million customers Suppliers and traffic than in 2019. No.1 in mobile network quality in France for the 10th year running (Arcep) partners A powerful brand: ranked 66th in the BrandZ Top 100 most valuable Orange Cyberdefense, the leading cybersecurity provider in Europe global brands €19.1 billion External purchases Intellectual €643 million invested in Research & Innovation Responsible and open 5G rolled out in five countries (Romania, Poland, Spain, France and Luxembourg) and leases assets Operator with the most patents filed in Europe, developing innovation 5G collaborative innovation with businesses and local authorities in Europe 225 patent-protected inventions in 2020 60 research contracts between 2018 and 2020 with leading university laboratories in An approach to innovation reinforced by the creation of Orange the world Ventures, with €350 million of assets under management to support the Accessibility: a unique approach with a range of products and services to boost Employees development of start-ups autonomy, with an adapted retail network and hotline €8.5 billion Wages and employee Financial Significant equity of €37 billion Solid financial EBITDAaL: €12.7 billion benefits assets Satisfactory debt ratio: net debt/EBITDAaL of telecoms activities = 1.83x performance Operating income: €5.5 billion A stable and long-term shareholder base: 23% public sector, 6.14% Organic cash flow from telecoms activities: €2.5 billion employees and former employees Regions €4.7 billion Network Our ecosystem investments

Suppliers and 94.5% of contracts signed include a CSR clause Responsible and Responsible supplier relations and procurement label in France, which integrates 610 action plans carried out following the CSR audits conducted under ISO 20400 guidelines partners ethical working Public sector* the Joint Audit Cooperation (JAC) relationships 665 corrective action plans processed by the JAC (regarding health and safety in the workplace, other work-related conditions, business ethics and the environment) €3.7 billion Licenses and Regions 26 countries for consumer services and a global presence with Orange A major driver of 4G network covers on average nearly 99% of the population in Orange’s eight taxes Business Services regional development operating countries in Europe and 17 countries (including two minority shareholdings) 5,088 stores across the world and 900,000 resellers in Africa in Africa and the Middle East Creation of Orange Concessions in order to continue deploying fiber in Fiber network: 47.2 million connectable homes rural areas of France (January 2021) Service continuity: 13.8 million operations carried out on the ground in France Shareholders (deployment, maintenance, customer service, etc.) Contribution to wealth creation, such as 10% of GDP in Senegal and 2% in Moldova** €1.8 billion Dividends paid

Society 16 countries offering affordable smartphones with internet access A commitment to 24,000 participants in digital workshops run by the Orange Foundation in France Network of 17 Orange Fabs, 131 Solidarity FabLabs and 3 Orange Digital digital equality Over 500,000 beneficiaries of digital education programs run by the Orange Centers, Orange Foundation present in 27 countries Foundation Lenders and financial investors

Environment Energy consumption (Scopes 1 & 2): 5.5 TWh Toward 1.8% reduction in energy consumption and 2.3% reduction in CO2 emissions €1.4 billion

1.27 million metric tons of CO2 generated (Scopes 1 & 2) net zero carbon and between 2019 and 2020 Finance costs

31% of electricity from renewable sources (Scope 2) a circular economy 169,000 metric tons of CO2 emissions avoided by using energy from renewable sources Collection rate of unwanted mobiles: 15.1% of devices sold directly by Orange across Europe

2020 data See the methodology note in the 2020 Universal Registration Document for calculation methods and definitions. * During the pandemic, Orange SA and most of its subsidiaries in France and the rest of the world did not use any state-funded wage support scheme. ** For more information, see pages 136-137.

Orange 2020 Integrated Annual Report 74 Orange, a responsible group Considerations 75

Technological Economic Considerations, considerations considerations Very high-speed broadband, AI and big Network investments, competition, data, network and data security, network regulation, key suppliers, opportunities and risks functions virtualization macroeconomic context, sustainable finance Opportunities Risks Opportunities Risks Enhanced connectivity Network failure Increasing demand for Monetization of investment Cybersecurity Cyber threats connectivity Price pressure Changing ways of working Replacement by new Growth in impactful digital Concentration of key and increasingly digital stakeholders services (financial services, suppliers needs Increased complexity of health, energy, etc.) Unpredictable changes in offer media and communication services directly via the Enhanced digital networks (externalization, Cybersecurity tax and regulations The Covid-19 crisis accelerated internet, are becoming increasingly popular with the general transformations among virtualization, etc.) Dynamic growth in Africa Geopolitical instability certain trends that were already public and businesses alike. With that in mind, as part of its businesses Social acceptability and the Middle East Economic slowdown due Innovation in financial Rarity of skills Network sharing to Covid-19 Engage 2025 strategic plan, Orange is looking at network transforming how we live, work and services Collaborative innovation Supply chain disruption learn. Although the possibilities sharing where it makes sense, along with expanding its Improved customer and development of business in Africa and the Middle East, and developing experience solutions and offers brought about by technology are impactful digital services such as mobile financial services. Operational efficiency growing, they must factor in current The industry also needs to take account of other critical and future economic, social and economic considerations, such as the concentration of key environmental considerations. suppliers and the uncertainty surrounding changes in tax and regulations.

Social considerations Technological considerations a The health crisis has increased society’s demands on Social Environmental a The need for reliable, very high-speed broadband soared telecoms services, which are expected to maintain economic considerations considerations during the pandemic. Not only did telecoms operators activity, social ties and public services, increase network Business continuity, regional Climate breakdown, impact maintain their own economic activity and ensure other coverage in all regions and develop inclusive, accessible development and inclusion, of digital technology, preservation of businesses could do the same, they also continued to roll out digital solutions. In addition to inequalities in terms of human rights, privacy, demographic  resources and biodiversity networks to satisfy growing demand and developed new coverage (41% of people worldwide still have no internet changes smart features. The cloud and network functions virtualization access), differing needs and skills gaps mean that many have made it possible to automate, configure and operate people cannot access information or education. Operators Opportunities Risks Opportunities Risks networks remotely. Artificial intelligence (AI) and data are have to prove they are worthy of the trust their customers Maintaining economic Digital divide Reduction and avoidance Impact of extreme weather excellent tools to bring about change and boost operational place in them. They must guarantee privacy and data activity, social ties and Data and information of emissions through the events efficiency in organizations. However, new technology and protection, enable freedom of expression, and listen and public services breach use of digital technology Multiplication of regulatory greater cloud adoption come with an increase in cyber respond to people who are wary of technological progress. Development of inclusive Distrust of technological Low-carbon solutions and constraints and accessible solutions progress (5G, AI, waves, innovations Obstacles hampering the threats, making network security more essential than ever. Deployment and etc.) Development of the development of new expansion of fixed and Breaches of human rights circular economy technology Economic considerations Environmental considerations mobile network coverage by a third party connected Development of offers to Delay in the energy Access to education, to Orange reduce emissions in other transition a The telecoms industry is undergoing significant changes a The climate breakdown is being felt even more keenly information and work Breaches of fundamental industries Depletion of critical Support for responsible freedoms resulting from Mobilization of minerals and competition is intensifying. Meanwhile, tech giants are with increasing extreme weather events. Although digital use injunctions from local stakeholders (customers, looking to capitalize on their infrastructure in BtoB and technology accounts for 3.8% of greenhouse gas emissions authorities employees, regions, wholesale markets while multiplying their low cost packages worldwide, it helps reduce the carbon footprint of many NGOs) on the retail market. Over-the-top (OTT) companies, which industries while encouraging a shift in business models.

Orange 2020 Integrated Annual Report 76 Orange, a responsible group Strategy 77

run online and in-store digital workshops for our customers, on 4G deployment, mobile data growth and a multi-service Our particularly the elderly. Furthermore, we support vulnerable strategy. By bringing together telecoms and Information Targeting net zero carbon groups, in particular young people and women, through the Technologies (IT), Orange is accelerating the development by 2040 Orange Foundation’s support and education programs, of IT services for its business customers and responding to strategy which harness digital tools as a means of integration. In growing demand for cybersecurity services (see pages In response to the climate challenge, Orange Africa and the Middle East, our connectivity solutions enable 84-85) and mobile financial services (see pages 86-87). strives to achieve net zero carbon emissions by 2040—10 years ahead of the target set by us to deliver a range of services in finance, education, Furthermore, by 2025, Orange Bank will be up and running the sector—and a pathway to limit the agriculture, energy and health. We also take accessibility into in all our operating countries in Europe. We are developing increase in the global mean temperature to consideration right from the design phase and provide a new products in payments, credit and insurance and we 1.5°C above pre-industrial levels by 2100. We range of Autonomy products and services to ensure now have a specific digital banking offer for professionals are therefore working to: everyone can use their connected devices. Additionally, we and small businesses in France. In the MEA region, we Drastically reduce our CO emissions (by promote safe and informed use of digital technology for deployed Orange Money in two new countries and are 2 implementing our Green ITN program for everyone, encouraging responsible use. expanding the range of services available. Additionally, we more energy-efficient networks and IT In 2020, we began to deploy our To combat the climate breakdown, the Group aims to launched Orange Bank Africa (see pages 36-37) in systems, using renewable energy and Engage 2025 strategic plan, which achieve net zero carbon emissions by 2040, 10 years earlier Côte d’Ivoire to enhance financial inclusion. reducing the energy consumed by our than the objectives set by the GSMA global telecoms buildings and vehicles) focuses on growth and responsibility. Reduce Orange’s upstream and industry body. We have been working hard to become more Guided by social and environmental downstream emissions (by applying energy efficient, make greater use of renewable energy and Placing data and AI at the heart of our circular economy principles to our accountability, it revolves around four develop the circular economy. We are reducing the innovation model processes and products and holding our ambitions. consumption of our networks and IT systems, which suppliers accountable for their own account for over 80% of our direct CO emissions, by a The Covid-19 pandemic proved that Orange was emissions) 2 Capturing residual emissions (by funding optimizing the energy consumed by data centers and capable of accelerating its transformation. By combining carbon sinks that capture and store CO2 developing energy-efficient networks, such as 5G. the best in digital and human services, we harness new from the atmosphere) Additionally, we are working to increase the energy efficiency technology to offer our customers a hassle-free, of our buildings and vehicles. In 2020, we signed the first responsible experience (see pages 88-89). The Group also We are involved in the Net Zero Initiative, Power Purchase Agreements and ramped up our circular uses artificial intelligence (AI) and data to identify the best which established a framework in February 2019 to help companies achieve net zero economy strategy by launching an extensive program to locations to deploy new mobile and fiber sites and facilitate carbon emissions. recycle, recover and recondition mobile handsets in France network maintenance. To harness all the potential new (see pages 42-45). technology has to offer, Orange boosted capital-risk investment in start-ups by setting up Orange Ventures. With €350 million under management, Orange Ventures is Reinventing our operator model among the top 10 corporate venture capital funds in Europe. In 2020, Orange Ventures invested in start-ups Firm commitment to digital equality and a We offer our retail and wholesale customers enhanced working in a range of areas, including talent recruitment the environment connectivity (see pages 78-81) with faster speeds and new and training (EdTech), authentication, change management, practices and uses of data, AI and cybersecurity), as well as complementary services. We continue to roll out cloud computing and home insurance (InsurTech). soft skills. As part of an ambitious recruitment drive, the a We are committed to promoting digital equality to ensure broadband and mobile networks in all operating countries Group aims to rank among the world’s most attractive everyone everywhere benefits from the digital revolution. By and have launched 5G in five of our European markets (see employers and support all employees and candidates every increasing network coverage in all regions as well as offering pages 28-29). To develop our networks while moderating Co-creating a future-facing company step of the way. Furthermore, to be sustainable, our growth inclusive services in Europe and more affordable devices in our investments, we optimize and capitalize on our ambition is underpinned by an operational efficiency the Middle East and Africa (MEA), we are combating the infrastructure by setting up Fiber Companies and Tower a Orange must tackle the skills challenge in line with its program, Scale Up. digital divide on all fronts (see pages 32-33 and 40-41). The Companies (see pages 38-39). “digital and caring” employer promise. In 2025, the Group Group also invests in training people in digital technology, will look and feel considerably different from how it does technology incubation, and start-up acceleration and today. It will be more international, more BtoB-oriented and financing via Orange Digital Centers, free and innovative Accelerating in growth areas more involved in cutting-edge technologies. Orange will ecosystems that bring together a coding school, a digital invest more than €1.5 billion in a skills-building program fabrication workshop (Solidarity FabLab) and a start-up a Orange is looking to become the benchmark digital open to all employees. The pandemic amplified the need for accelerator (Orange Fab), all under one roof. In France, we operator in the Middle East and Africa (MEA) by capitalizing new digital skills (including technological expertise,

Orange 2020 Integrated Annual Report 78 Orange, a responsible group Connectivity services 79

2020, up on 7.2 million homes in 2019. By SD-WAN platform at over 60 airports given access to Amazon Prime Video on Offering the end of 2020, Orange had made worldwide using SITA’s shared connectivity their televisions. We have partnered with 47.2 million households connectable to platform, AirportHub. This allows airlines, Disney+ and YouTube in France, as well as FTTH all over the world, mainly in France, ground handlers and other tenants to DAZN, AMC, WarnerMedia and NBC enhanced Spain, Poland, Slovakia, Jordan, Côte d’Ivoire access virtualized infrastructure in the Universal in Spain to provide a wider range and Senegal. FTTH can offer people speeds cloud. of content. Orange now broadcasts an even of up to 2 Gbit/s, which is soon set to greater number of soccer matches. Having connectivity increase to 10 Gbit/s once certain renewed the distribution rights for LaLiga infrastructure has been upgraded. The roll Safe, smart homes and the UEFA Champions League in Spain, out of fiber-optic broadband is also gaining Orange signed an agreement in Belgium ground in Africa and the Middle East, a With people spending more time at with Eleven Sports to broadcast the Jupiler particularly in major cities in Jordan and home, many are looking for connected Pro League. Côte d’Ivoire. solutions offering greater comfort, security Meanwhile, we are expanding our Meanwhile, over one million connectable and energy savings. In France, Orange and business in Africa; for instance, we signed a sockets have now been installed in the Somfy—the leading global manufacturer of TV deal with Canal+ in sub-Saharan Africa In these unprecedented times where 23 Public Initiative Networks (PINs) in our automation solutions for homes and other and launched Deezer in Egypt and portfolio, marking an important milestone buildings—announced a partnership to Morocco. Orange also launched a digital connection quality and speed are vital, we are for us. We are continuing to roll out and make smart home services more accessible. book and press service known as A new content accelerating the roll-out of networks and new distribution deal in operate these networks. As part of a public Livebox 4 and 5 users with a Somfy home “Youscribe by Orange” in Burkina Faso, Africa home services. service concession contract signed in automation system will be able to control Cameroon, Côte d’Ivoire and Senegal. To December 2020, we will ensure the entire their Somfy roller shutters and motorized supplement its mobile internet offers in the In 2021, Orange announced Haute-Saône department has fiber blinds using the Orange app “Maison Middle East and Africa, Orange signed a that it was partnering with coverage by 2023. In January 2021, the Connectée”. In Belgium, a new Orange number of new partnerships with beIN Côte Ouest Audiovisuel to Group announced the launch of Orange Smart Home offer enables users to control SPORTS, LaLiga, OSN and MBC Shahid to provide network access and content delivery services in Concessions with long term investors to their home devices (smart lightbulbs, name but a few. Furthermore, in France, West Africa using its Media help it continue deploying fiber in rural cameras and sockets) via an app and Orange is pursuing an ambitious policy to Delivery Boost solution. The France and increase the value of its transform their home into a smart home. produce, coproduce and distribute movies Orange Content Delivery infrastructure (see pages 38-39). and series through its subsidiary Orange Network (CDN) now The Fiber to the Office (FTTO) network Studio and its premium content service facilitates TV and over-the-top (OTT) content meets the specific needs of businesses OCS, which had nearly 3 million subscribers A wider range of content delivery in a deal that keen to take advantage of guaranteed at end-2020. creates added value. Our upload and download speeds of up to a Content distribution activities—TV, video high-quality, fast and 10 Gbit/s at their major and critical on demand, music and video games—form reliable CDN provides an business facilities. In France, Orange a key part of Orange’s multi-service Extensive mobile alternative to satellite distribution. Business Services connected almost operator strategy, with the Group serving coverage 55,000 customer facilities. Additionally, over 10 million TV subscribers in Europe at Very high-speed broadband at Orange continues to invest in the end of 2020. As a content aggregator a As the leading 4G provider in Europe, the home and work Software-Defined Wide Area Network and distributor, we aim to become a “super Group has deployed a 4G/4G+ network that (SD-WAN). This network functions aggregator” to provide our customers with covers almost 99% of the population in its 40,000 a To meet the demands of a growing virtualization technology helps businesses the best entertainment services and support eight operating countries in Europe. As mobile towers in Europe and number of screens, devices, professional remain flexible and responsive when faced the launch of 5G offers with popular France’s top operator in terms of service 450,000 km of submarine applications and household services that with changing uses by centralizing remote augmented reality, virtual reality and quality for the past 10 years, Orange has cable owned or co-owned. require an internet connection, we are rolling automation, configuration and monitoring of cloud-gaming content (see page 28). rolled out a 4G network that covers out increasingly powerful broadband their network infrastructure from remote Moreover, the Group strengthened its thousands of kilometers of highway as well networks for faster speeds and a smoother sites or the cloud. In 2020, SITA—a global collaboration with Amazon to launch the as all the subway networks in Paris, Toulouse, experience. Despite the health crisis, the provider of IT and communications Prime Video app in 2020. Gradually, Orange Rennes and Lyon. The Group is currently Group made 9 million additional homes solutions to the air transport industry—and TV subscribers with the latest TV4 and UHD deploying 4G networks in 17 of its operating connectable to Fiber to the Home (FTTH) in Orange Business Services deployed an set-top boxes or the Orange TV key will be countries in Africa and the Middle East.

Orange 2020 Integrated Annual Report 80 Orange, a responsible group 81

Our international network Presence IP presence Landing point Submarine cable Under construction Very high-speed land network

Orange 2020 Integrated Annual Report 82 Orange, a responsible group IT services 83

Moreover, we are working on network network operators (MVNOs). When Prixtel A strong response to the sharing agreements and new partnership formed a partnership with Orange, it Guiding pandemic models to significantly extend our coverage became the first MVNO in France to provide in rural areas in the region. Orange now its retail customer base with e-SIM cards, a a Operating in China and all over the uses over 100,000 radio sites around the solution for users to get their smartphone businesses world, Orange Business Services was one world. up and running almost immediately. of the first Group entities to feel the effects The commercial launch of 5G in Poland, Additionally, Orange gave its MVNOs in of the Covid-19 crisis back in December Spain, Luxembourg and France was a France access to 5G in December 2020. through their own 2019. Our teams in the field worked hard to milestone in 2020, a year after it was Orange Wholesale France also purchases support our customers as the pandemic introduced in Romania. The Group also services from other operators to offer unfolded. The widespread move to remote acquired 5G licenses in Slovakia to launch national coverage to the Group’s retail digital working meant we had to increase the offers in 2021. Additionally, in November customers. capacity of our networks to accommodate 2020, Sonatel (Orange in Senegal) Lastly, we invest in very high-speed the surge in secure connections, facilitate conducted the first live demos of 5G use international networks on land, at sea and in transformation remote collaboration and/or major virtual cases at the national digital forum. We are space. We lay and maintain submarine events using audio/web/video conferencing stepping up our collaboration with cables, build and operate land networks solutions, as well as scale up customer businesses to develop future uses of 5G and provide satellite coverage to create a service capabilities (including contact together (see pages 30-31). cutting-edge, connected world (see pages numbers, voice guides, chatbots, call 32 to 34). In 2020, the first Pan-African centers and multi channel messages) to backbone Djoliba—connecting eight handle the rising number of calls. For Wholesale services countries in West Africa through a instance, Orange Business Services combination of land and submarine From its network-native roots, today Orange developed an innovative chatbot with its a Orange Wholesale & International fiber-optic cables—meets the growing provides a full range of innovative digital subsidiary Business & Decision in just three Networks (WIN) provides connectivity and connectivity needs of businesses, telecoms services that connect and protect, supporting days in June 2020. This AI-powered virtual data, voice and text services to telecoms operators and content providers in the advisor proved useful for our customers operators, internet stakeholders and region and promotes improved digital the sustainable growth of companies and whose remote call center and HR teams content providers worldwide. inclusion (see page 34). organizations all over the world. Since the start had to field an increasing number of calls We offer global roaming via direct of the pandemic, digital technology in general, from their own customers and employees. connections with over 200 mobile network including our networks, helped keep the Offering 24/7 support, the chatbot handled operators. In 2020, the lockdown measures up to 80% of the most frequently asked imposed by a large number of countries led economy up and running by facilitating questions. to a substantial decrease in travel and had a economic activity and governmental action. Furthermore, we expanded the capacity major impact on the roaming traffic The health crisis also created opportunities for of our networks and service platforms to generated by our customers, which fell by companies to ramp up their digital satisfy the exponential growth in demand 30.5 up to 60% in some destinations. Against and uses. During the first lockdown, the this backdrop, we kept in close contact with transformation, confirming the relevance of number of users remotely connecting to our partners and clients and continued to our IT services and cybersecurity strategy. their company network increased sevenfold billion sign agreements; for instance, we joined among our customers, while the use of minutes of voice traffic was forces with SK Telecom, the largest mobile remote collaboration solutions such as carried across our operator in South Korea, to launch 5G video conferencing tools became international networks in 2020. roaming. widespread. In France, our teams handled In France, we deliver innovative an additional 130 customer installations broadband and mobile network services to and operations per day to provide operators. For example, in 2020, Orange companies with higher-speed internet Wholesale France became the first connections and data centers. We also wholesale operator to offer an embedded worked to support healthcare professionals SIM card—or e-SIM, which is integrated (see page 26). directly into the handset—to mobile virtual

Orange 2020 Integrated Annual Report 84 Orange, a responsible group IT services 85

The cloud, the cornerstone of Saretec, an insurance company, leveraging managing the crisis. In general, the innovative e-health companies. In 2020, the Two major cloud business continuity the cloud to increase the number of virtual consequences of a cyberattack go beyond Group announced plans to create a joint IoT services to partnerships servers from 90 to 150 and increase the realm of IT to affect the entire company venture with Sanofi and Capgemini to improve the driver a As a trusted partner for companies storage space from 20 TB to 40 TB. and, in certain cases, compromise the fast-track the development of concrete experience In 2020, Orange formed a shifting to cloud computing that need help safety of people (employees, suppliers, healthcare solutions for patients. The strategic partnership with managing their critical apps, we cover the partners and customers) and property. collaborative project will bring together Our smart mobility solutions Google Cloud to accelerate entire data value chain so that customers A critical need for cybersecurity different structures, including start-ups, harness mobile technology its IT and digital can take advantage of the cloud’s potential services schools, hospitals and universities. as well as the potential of transformation and develop the Internet of Things (IoT). to become more resilient, transform their new cloud-based services, Stepping up our e-health In 2020, we teamed up with a particularly in edge organization or boost innovation as part Orange is positioned as the leading activities a Japanese computing (real-time data of a cloud-native approach. Over provider of cybersecurity services in Supporting the sustainable telecommunications service processing). The deal ties in 3,500 customers place their trust in us to Europe, generating €768 million in revenue a Having worked with healthcare growth of companies provider KDDI to provide with our aim to leverage AI execute their multi-cloud strategies, calling in 2020. With 17 security operations centers customers since 2007, we support the over one million Toyota and and data to enhance our Mazda vehicles in Europe on our services that guarantee (SOCs) and 11 cyber security operations sector as it undergoes its own digital a We develop tailored solutions to help operational efficiency and with a customized IoT the customer experience. cybersecurity and digital sovereignty when centers (CyberSOCs) globally, an transformation to improve the quality of care companies measure, analyze and reduce platform and a reliable, Our partnership with required by data and processing regulation. epidemiology laboratory to track malware, and promote more widespread access to the environmental impact of their activities. secure connection to Amazon Web Services We have also partnered with Microsoft, and an internal research center, Orange such services. We provide hospitals and We provide solutions for specific sectors enhance the driver (AWS) aims to accelerate AWS and Google (see inset text) to build Cyberdefense analyzed over 50 billion daily healthcare establishments with broadband where digital technology can mitigate their experience. the cloud-native digital out an extensive vendor-agnostic multi- security events and resolved more than and mobile connectivity services—using our environmental impact (for example, by transformations of our customers on AWS. A cloud cloud approach to address all customer 45,000 incidents in 2020. In France, during modular, robust and reliable infrastructure— reducing the use of chemicals in agriculture, center of excellence will be needs and accelerate their cloud the first wave of the pandemic from March and comprehensive protection across their optimizing traffic or parking in major urban built on AWS to coordinate transformation. to June 2020, our teams helped around IT systems. Since acquiring Enovacom in areas, cutting down on the fuel the joint development of an In 2020, the demand for cloud resources 50 healthcare establishments that were March 2018, we have also offered consumption of logistical service providers), extensive training and (including gateways, virtual workstations, targeted by cyberattacks and teamed up interoperable solutions to simplify data or multiple sectors (such as collaborative certification program for over 3,000 Orange Business virtual private networks and backups) with the French Ministry for Solidarity and sharing between healthcare establishments, tools to minimize the number of journeys Services cloud, reached unprecedented levels among Health to set up a free helpline for providing them with data warehouses to made by people working for our customers cybersecurity, digital and companies and healthcare establishments. healthcare providers. We also protected our centralize the storage of patient information. and smart building solutions to optimize data experts. To meet the high demand from its business customers from increased Additionally, we are one of the few major energy use in office blocks). For instance, customers—including people who didn’t phishing threats and attacks. Additionally, suppliers to be certified as a health data we worked with a group of partners at the previously use the cloud at all or very as highlighted by the Orange Cyberdefense host in France, offering data analytics Port of Antwerp to set up an Industry 4.0 much—Orange Business Services annual report published in December 2020, services to better manage and analyze the Campus with a dedicated 5G network to developed a secure solution for employees the widespread use of cloud based remote clinical effects of certain medicines. facilitate the mass collection and analysis of to remotely access their work environment access solutions, video conferencing tools In October 2020, Orange Business real-time data gathered by hundreds of using a cloud portal. Our customers were and collaborative platforms attracts the Services asserted its leadership ambition in connected sensors on containers, ships, therefore able to facilitate a much greater attention of hackers, who can gain access the e-health market in France and the rest of unloading equipment, etc. Processing and number of employees working remotely on to high-level privileges once inside. In Europe by bringing together the BtoB sharing this information reduces the number a short-term basis without having to install response, in 2020, Orange Cyberdefense activities of Orange Healthcare and of movements to load and unload 39.5% complex, costly systems. Furthermore, the joined forces with Iremos—a consulting firm Enovacom into a single healthcare division. containers, which in turn lowers fuel cloud makes it possible to quickly adapt and software publisher specializing in crisis In November 2020, the Group also invested consumption and CO emissions. In 2020, IT services accounted 2 for 39.5% of Orange Business capacity to demand. In less than a week, management and security—to help protect in LBO France’s Digital Health 2 (DH2) fund, Services revenues. we doubled the working capacity of customers from cyber threats while which aims to identify and support

Orange 2020 Integrated Annual Report 86 Orange, a responsible group Mobile financial services 87

Making Orange Money subscription feature to our app in Jordan. their name and an app of their own. Parents increasingly digital We also augmented the Orange Facebook can help their children learn to manage their Facilitating page with a chatbot so we’re able to money in easy steps by using the service. a Orange Money enables people to transfer continuously respond to the frequently In addition, Orange Bank designed a new money and make payments using their asked questions our customers may have. generation of card in collaboration with the expansion of mobile phone (mobile money), which boosts Furthermore, we make a point of Mastercard. This provides customers with financial inclusion in Africa and the Middle integrating the security and compliance innovative solutions for emerging digital East. The service is now available in 17 of requirements of governments and central uses, including the ability to change the mobile financial our operating countries in the region, after it banks. The Group’s subsidiaries have card’s PIN code at any time and strengthen was launched in Jordan and Morocco in central bank approval in 12 countries in the authentication of online payments. 2020. Over 49 million customers have which Orange Money is available as well as Premium cardholders enjoy additional services placed their trust in us, and nearly 22 million a mutualized compliance expertise center. services such as purchase insurance and use the service each month (up over 20% on By 2023, we aim to have extended our extended warranties as well as reduced 2019). credit services to all countries that have prices on phones purchased in store and Setting our sights The Covid-19 pandemic further adopted Orange Money. It was with this cashback on Orange bills. on the business accelerated the adoption of mobile money. ambition in mind that we also launched Orange bank also became an insurance market We worked with central banks in our Orange Bank Africa in Côte d’Ivoire (see broker in March 2020 when it acquired operating countries (including the Central pages 36-37) and continue to proactively Orange Courtage, which has 450,000 retail In December 2020, Orange Bank of West African States, the Bank of sign partnerships with financial institutions. customers and 150,000 business Bank continued to grow with the acquisition of Building on the success of Orange Money Central African States and the Central Bank customers. Customers can sign up to our Anytime, a neobank for and Orange Bank, we’re continuing to develop of Congo) to encourage widespread 24-hour mobile insurance whenever they companies, professionals, innovative, reliable and secure banking and adoption locally, in particular by reducing Increasing Orange Bank’s want via their mobile phones to insure associations, and withdrawal fees and temporarily simplifying coverage smartphones, tablets and connected freelancers. Anytime financial services that suit the different needs the way people can sign up to the service. devices. This move represented a new provides a range of banking services, which for example of people around the world. These efforts reduced cash payments and a Boosted by the pandemic, the appeal of milestone in our strategy to offer services enable customers to edit the need for people to move around, thereby digital uses surged in Europe, which in the that bridge the gap between banking and quotes and invoices or helping slow the spread of the virus. financial sector led to people making fewer telecoms and boost the growth of Orange accept payments from a International money transfers represent a cash withdrawals, connecting to banking Bank. mobile phone or debit card, growth driver for Orange Money. In May apps more often and increasingly using Orange Bank’s wider geographic via a single platform that makes it easier for SMEs to 2020, people in France were able to transfer contactless payment. These changing footprint, beyond France, is of major manage their finances. The money to two new destinations, consumer patterns are increasingly in line strategic importance. Year-end 2020, it had Group’s experts and Burkina Faso and Morocco. At the same with the services provided by Orange Bank, nearly 1.2 million customers in France and network will further enrich time, Orange Money has taken on an which has focused on a primarily digital Spain. Orange Bank Spain provides Anytime’s services, so they increasingly important role handling service offering since it first launched in customers with a 1% savings account, a can better meet their customers’ banking needs. transfers between taxpayers and the state, France in 2017. commission-free current account and a free Trials are also being including public services, pensions and A pivotal year for Orange Bank, 2020 saw Digital First Mastercard debit card allowing conducted to extend the school fees. Last year in Côte d’Ivoire, the deployment of a new strategy, building mobile payments without the need for a service to new channels, Orange Money provided technical and on the Group’s expertise in both the banking physical card, which is the first of its kind in such as Orange stores or operational support to the government’s and telecoms. Having recognized that young Spain and the eurozone. Orange Bank Spain the BtoB sales force. Already available in France, roll-out of its Informal Sector Support Fund people aged 10-18 have been largely also offers customers personalized Anytime services will be by facilitating money transfers through its overlooked by the digital transition promotions, a consumer credit facility and a gradually rolled out to the national network. underway in the banking industry, Orange financing solution for mobiles purchased in bank’s other operating Our strategy now involves accelerating Bank launched the Premium Pack, a paid Orange stores. countries in Europe. Orange Money’s digital services to enhance subscription service designed for the entire €62 billion the customer experience and expand its family, in November 2020. The parent has a offering. In 2020, we started to recruit Premium card and can create accounts for in transactions completed via Orange Money in 2020. Orange Money resellers in Guinea via an up to five children from the age of 10. online process and added a customer Children enjoy independence with a card in

Orange 2020 Integrated Annual Report 88 Orange, a responsible group Customer experience 89

Customer experience indicators

needs, prepare for stores to reopen and so Proximity and expertise in A responsible customer An effective digital human contact experience channel forth. Our teams demonstrated incredible Combining Percentage of customer issues Percentage of mobiles collected Percentage of revenues in agility in meeting customer expectations and continuing to provide high levels of resolved during the first as a proportion of the number Europe generated via digital contact sold by Orange in Europe channels human and service quality. 2020: 74% 2020: 15.1% 2020: 17% 2025: 85% 2025: 30% 2023: 30% digital services Digital technology, the Percentage of Orange stores Percentage of Orange-branded Percentage of remote customer backbone of customer relations transformed into Smart Stores devices using an eco-design interactions handled via digital in Europe approach channels in Europe a to enhance the In 2020, 62% of remote customer 2020: 50% 2020: 62% interactions in Europe were handled via 2025: 100% 2025: 100% 2023: 80% digital channels. The My Orange app has customer helped over 28 million customers worldwide find immediate answers tailored to their needs, enabling them to track their experience consumption and find out more about how to sign up to or change packages, for example. Following the release of Orange Flex in Poland, Romania launched Yoxo, a fully digital mobile subscription that can be managed online or via an app. In the Middle continued to upgrade our stores in the and coaching is currently being trialed in East and Africa (MEA), the My Orange app second half of 2020 by opening 214 Smart Senegal. Reinventing the provides customers with new services, Stores, our interactive points of sale. customer We enhance the customer experience while the Orange Money app now offers a experience by combining the best in human and digital wider range of features. E-commerce is A responsible customer services to offer hassle-free, responsible also growing; for instance, Orange A customer experience experience By using chatbots available Burkina Faso launched a new online store 24/7 on our various combining human and digital customer relations products and services in all our operating in September 2020 and Orange Morocco a Our customers can help make a positive services channels, we harness countries. now allows customers to sign up for its impact on the environment and society artificial intelligence and mobile offers online. Deployed across a The increasingly digital customer through their purchases or subscriptions data to provide a simpler almost all of our European subsidiaries, relationship is transforming the role of (eco-designed or reconditioned accessories and more intuitive customer chatbots and virtual assistants also took off Orange’s 75,000 customer advisors in store and mobiles), eco-citizen behavior (bringing experience. For instance, in Cameroon, this tool also in 2020, with their use increasing by 33% in and in call centers. The pilot workshops their old devices to our stores so they can be enables us to improve the Europe and 130% in the Middle East and organized in Jordan, France and Romania as recycled or reconditioned) or involvement in services we provide and Delivering an end-to-end Africa. They helped uphold the quality of part of the “Frontliners of tomorrow” digital inclusion initiatives (such as Orange offer a more personalized customer experience the omni-channel customer experience program helped identify how these roles are Spain’s “Gigas Solidarios” program to customer experience. during the pandemic, earning a customer affected by increased uses of digital donate unused data). We also recover 88% a The Covid-19 pandemic presented a new satisfaction rate of 90% in Spain for technology (including artificial intelligence handsets in our other operating countries in of customers would challenge for customer relations channels, example. Furthermore, we rolled out many and chatbots), new ways of working and Europe, offering trade-in and recycling recommend Orange and the particularly during the first lockdown, as our new digital services and points of contact automating tasks. The Group also offers services. In France and Spain, we sell the Group aims to have 9 out of 10 stores were forced to close (in April 2020, across a wider range of channels. For training schemes, such as Orange in Touch, Fairphone, a modular mobile phone that’s customers in all operating only one third remained open in Europe) and instance, appointments could be made which focus on improving the quality of easy to repair and made using recycled or countries do so by 2025. many of our advisors switched to remote online in Senegal, while Côte d’Ivoire interactions to deliver better customer responsibly sourced materials. We sell working (including 90% of call center became the first country in the MEA area to experiences and collaborate more efficiently. eco-designed accessories in France, Poland, employees). Against this backdrop, we set list its entire network of points of sale on The initial, in-person training program Romania and Moldova, enabling our up a customer relations crisis unit to identify Google My Business. Meanwhile, although benefited 14,000 employees, while a new customers to help protect the planet in an priority responses to essential customer the pandemic slowed down progress, we version of the course blending e-learning easy, cost-effective and concrete way.

Orange 2020 Integrated Annual Report 90 Orange, a responsible group Comprehensive approach 91

Engage 2025 strategic plan. We pledge to ensure our operations contribute to an inclusive, ethical and sustainable Building a economy that creates value for all our stakeholders; bring As a trusted partner, about digital progress that benefits everbody, everywhere, in Orange gives everyone the keys to a responsible Purpose the fairest and safest manner; combat inequality with respect digital world better, more to access, equipment, uses and understanding of digital technology, which we believe to be essential to progress and Commitment to Commitment to Commitment Commitment Four equal opportunities; as well as reduce our environmental developing a building a society to digital equality to the commitments sustainable footprint in an ambitious bid to achieve net zero carbon responsible economy based on trust environment emissions by 2040. Furthermore, we strongly believe that digital technology can offer solutions to combat the climate future for all breakdown. These commitments guide us in what we do and Orange’s major contribution to six of the 17 Sustainable Development Goals feed into the way in which we contribute to our six priority SDGs. For each SDG, we have also defined a number of ways in which we are able to drive change, reflecting the variety of the Group’s projects. First Principles of action Engage 2025 priorities milestone

A collaborative approach to identifying the  Net zero carbon SDGs q Governance q Respect of q Connectivity for all q Energy efficiency q Responsible finance fundamental q Inclusive offers and q Electricity from q a Ethical business freedoms affordable renewable sources The meaning behind what we do To identify the SDGs where we can make the most conduct q Positive innovation smartphones q Circular economy positive contribution (see pages 134-135), we combined q Shared value q Privacy and data q Essential services Main drivers of a The enormity of the social and environmental challenges the input from people on the ground and in office-based q Responsible protection q Accessibility for all purchasing q Customer relations q Digital solidarity change facing the world today make the need to act even more central support roles. Overall, 11 entities assessed their q Responsible q Responsible uses pressing, for governments, individuals, non-profit projects in light of the 169 SDG targets to achieve by 2030. employer organizations and businesses. Defining our purpose led us In order to factor in our current and future contribution, the to question our role and affirm our responsibility to help bring impact of our Engage 2025 strategy was also taken into about a world that is more connected, more open and more account. Report data was analyzed using the SDG Action sustainable. Through our operations and the investments we Manager tool developed as part of the UN Global Compact. make, we believe we serve the common good. In 2020, we Six major SDGs and five complementary SDGs were responded to the United Nations’ universal call for action to identified as key areas where we can make the most end poverty and protect the planet by 2030 by identifying the positive contribution. Sustainable Development Goals (SDGs) where we feel we can have the greatest impact and which resonate deeply a post-Covid world”. Already in place in Sierra Leone, Poland The “Purpose Activation” Committee with our purpose and strategy. Stakeholder dialogue and Tunisia, the format will be extended to all Group operating countries by the end of 2022. It has been built a Following on from our collaborative efforts to define our a The Group’s approach to CSR centers around structured around our social and environmental commitment and purpose and with a view to monitoring its operational Our comprehensive approach stakeholder dialogue to identify the risks related to society integrates ideas such as freedom of expression, data roll-out, Orange decided to set up the “Purpose Activation” and the environment in our operating regions and pick up on protection and working patterns. A Group-wide recruitment Committee in 2020, which will be made up of around a Through our purpose, we strive to develop digital services any early warning signs. This also enables us to identify drive called “Young people and the world of work” was also 10 members, most of whom are independent. The that are well thought-out, made available and used in a more opportunities for innovation and understand how people in rolled out in 2019-2020, in line with our HR target to make committee will meet two to three times a year to recommend caring, inclusive and sustainable way. Our purpose serves as each country feel about our contribution to local economic our employer brand even more appealing and attract young how we should align projects and actions with our purpose, a compass and reflects our aspiration to harmoniously and social development. Moreover, gauging the people to work for Orange. Deployed in France, Egypt and measure the extent to which the ambitions are met by combine economic performance with environmental and expectations of our stakeholders encourages us to Senegal, it takes a wider look at the hopes, fears and tracking specific indicators and help Orange to fulfill its social responsibility. It is built around four commitments, two constantly review our CSR projects to ensure they remain preferences of this generation, while also focusing on the commitment to society. Their proposals are shared with the of which are principles that have guided our efforts for many suitable and to meet local needs. In 2020, Orange launched need to better explain what we do and help this target group Executive Committee and the Governance and Corporate years already, while the other two form the heart of our a new national dialogue structure, entitled “Leaders united in better understand the opportunities we can offer. Social and Environmental Responsibility Committee.

Orange 2020 Integrated Annual Report 92 Orange, a responsible group People 93

hygiene etiquette and physical distancing, of everyday digital tools. For instance, from home, with many more doing so provided personal protective equipment 200 employees from all over France occasionally. When the pandemic hit in Supporting our (PPE) and implemented enhanced cleaning volunteered to run 400 workshops on 2020, it set off a widespread trial of remote protocols to protect employees who weren’t around 15 different applications, drawing in working, with 100,000 employees working working remotely, including technicians more than 10,000 participants over a from home during the first lockdown in employees performing call-outs. Crisis units and nine-month period. Peer-to-peer webinars, spring 2020. Even once the first lockdown operational processes were set up to ensure tutorials, conferences on work-related was eased, employees still spent an preventive measures were being themes and flexible training pathways have average of 2.1 days per week working throughout the implemented. made it considerably easier to get to grips remotely. Employees welcomed this hybrid All year long, we kept a watchful eye on all with collaborative tools, adopt new model combining both in-person and “Let me help”, our employees, whether they were working practices such as holding remote meetings, remote work, giving it a score of 8.5/10 in an internal online pandemic at home, on site or in the field. Managers, as well as manage hybrid teams of the annual “Your Employee Barometer” mutual aid HR supervisors and workplace health and employees working remotely, on site or in survey. Furthermore, in July 2020, the platform safety officers ran awareness-raising the field. independent market research firm CSA Faced with an increase in campaigns to prevent risks and quickly surveyed 63,000 Orange employees in activity levels and therefore support employees that were struggling. France, who revealed that they would like workloads as a result of the Employees had 24/7 access to helplines Adapting to the unexpected to see remote working become a more health crisis, some Orange staffed by independent psychologists. In permanent fixture in their teams. teams needed additional support to continue to a Moldova, online wellness events were held The pandemic and associated A necessity for many in recent times, provide the very best The pandemic forced us to rethink how we for employees. Additionally, surveys were lockdowns had a considerable impact on remote working has proved appealing and Orange service to all conducted to assess collective resilience working practices, collective rituals and, drives change. In collaboration with individual and business organized and went about our work, proving and identify employees who might be feeling more generally, cooperation between our employee representatives, the Group is customers. The online “Let the Group and its employees were more than isolated. Stéphane Richard and members of teams. Throughout the Group, Orange currently looking at the procedural changes me help” platform centralized help requests capable of adapting and taking action when the Executive Committee regularly employees stepped up to the plate and it entails. We want to seize this opportunity and offers and put teams in necessary. We stepped up our transformation communicated with employees to keep adapted pragmatically and efficiently. We to enhance the employee experience and need of help in touch with them up to date on the situation and the rethought the pace, frequency and format of reduce our environmental impact. We’re employees who were to further empower teams and enhance consequences for the Group’s business. meetings, as well as the use of digital tools: learning from our experience with available and ready to lend a communication, whether working in the office Lastly, the social network mobile app videoconferencing and collaborative innovative spaces such as La Villa Bonne hand, on a full-time or part-time basis, for a set or remotely. Manao, which was launched at the platforms were widely embraced, as was Nouvelle to deploy large-scale projects that period of time. Over beginning of 2020, not only enabled our internal social media platform Plazza, promote new opportunities for cooperation. 900 support requests were employees to keep in touch, access the which had over 80,000 active users at the More than a standard real estate posted on “Let me help”, same information in real time and help one end of 2020. We also adapted our approach development, our future Bridge with at least 700 employees another, it also acted as a constant to skills development to ensure no headquarters will facilitate our volunteering to help out. employee barometer. educational time was lost. In-person training transformation, drive innovation and gave way to virtual sessions. We also enhance employee well-being. The space reviewed our recruitment procedures to can be easily reconfigured to suit all ways Prioritizing both health and Facilitating new working carry out a fully remote application process of working, thereby encouraging dialogue, safety methods using videoconferencing. synergy and innovative, creative collaboration. Outward looking and a The Group’s priority throughout the year a Widespread remote working was rolled accessible to all Group employees, the was to guarantee employee health and out in a matter of days to enable over 70% Organizing work in the Bridge is designed to be an environmentally safety, which is why it adapted activities in of Group employees to continue doing their future friendly and stimulating workplace. 100,000 its operating countries and, as a preventive jobs from home in spring 2020. This figure employees were working remotely during the first measure, asked any employees who could was as high as 80% in Poland, 85% in a Ahead of the curve, Orange negotiated a wave of the pandemic. work remotely to do so. We provided them Romania and up to 90% in some countries remote working agreement back in 2010. In with equipment and a secure connection to in Africa and the Middle East. Within a few 2019, over 34,000 Orange SA employees ensure they could work in optimal days, a network of volunteers set up were already taking advantage of this conditions. We also encouraged proper workshops to teach employees the basics flexibility, regularly working part of the time

Orange 2020 Integrated Annual Report 94 Orange, a responsible group People 95

services, etc.), enabling them to adopt agile and collaborative practices day to day, A learning such as offering feedback, engaging in design thinking and sharing lessons learned. organization We understand that people have different learning styles, which is why we offer a range of flexible, tailored training solutions and an attractive for employees to enhance their skills as their roles evolve and their careers progress. Designed around the needs of employer the learner, our in-person and virtual training courses include on-the-job training “At Orange you can” (OJT), mobile learning and immersive learning. The first diploma courses were to 100 young people aged 16 to 25 who are employees’ experiences. Rankings and In September 2020, Orange also launched in several strategic areas, not in education, employment or training, labels show that Orange is an attractive launched “At Orange you including cybersecurity in Europe and this tailored program aims to help them employer and reflect its high-quality can”, a global campaign aimed at students and Africa. reconnect with the working world by applicant and employee experience. At a young graduates in Europe, In 2020, Orange Campus—the Group’s developing the interpersonal skills they ceremony in Amsterdam in February 2020, Africa and Asia that seeks We have embarked on an ambitious upskilling network of schools—teamed up with the need in the workplace while encouraging Orange received the Top Employer Global not only to give the Group a program open to all our employees. Technology and Innovation Division to them to pursue digital careers (in software 2020 certification for its world-class human more modern image by launch new data and artificial intelligence development, robotics, connected devices, resources practices for the fifth year in a showcasing its varied and Developing our expertise gives us a diverse range of careers, training pathways to equip employees with graphic design, etc.). row. The Group was also awarded the competitive edge in our industries and helps professional pathways and a versatile set of knowledge, skills and HappyTrainees label for the high-quality, geographical locations, but us draw in new talent. practices. Alongside the three-year worthwhile tasks it entrusts to interns and also prove its employer program, we offer employees four tailored Incorporating social and work-study students. Furthermore, Orange brand matches young specializations based on their individual came 10th in the LinkedIn Top Companies people’s expectations. environmental awareness into Working at Orange is profiles and needs. On a broader note, list, which ranks the top 25 most attractive skills development synonymous with a Orange Campus expanded its digital employers in France. competitive salary, a offering with a large number of training a As part of its corporate social In 2020, we continued our efforts by healthy work-life balance, modules on technical and soft skills. Lastly, responsibility (CSR) commitments and its targeting young talent. The “At Orange you individual recognition, Orange Campus launched a new goal of achieving net zero carbon emissions can” communication campaign (see collective engagement, professional opportunities management development course to help by 2040, Orange strives to reduce the opposite), which was launched in France and meaning. managers lead their people at a time when footprint of its training activity. We will and aimed at the generation entering the changes to team set-ups have unsettled shortly be organizing initiatives to raise labor market, will go global in 2021. Our conventional working relationships. awareness among educators and learners active social media presence helps to make To better meet future job and skills of their travel habits in a bid to encourage our employer brand even more appealing. Flexible, tailored training needs, in 2020 we also opened an local or virtual classes. These initiatives will Insiders—members of a new network of solutions apprentice training center that provides also cover embracing paperless training ambassadors—take to social media to retraining opportunities. Despite the health materials and moving away from non- share their experiences as employees and a The pandemic amplified the need for context, 80 work-study students have recyclable freebies at training sessions. give others an insight into their work and life new digital skills, which is why training in already benefited from the center’s data, at Orange using the hashtag #LifeAtOrange. 2020 aimed to help Group employees cybersecurity, cloud and customer service Orange Jobs, a website that advertises acquire new skills in areas such as expertise. Orange Campus also contributed Ranking among the world’s vacancies within the Group, unveiled a new customer relations, networks of the future to many initiatives such as Numerik’Up, a most attractive employers and improved interface that enhances our (5G, network functions virtualization, etc.), pathway provided in partnership with the industries and business sectors. as well as new uses and services not-for-profit organization Colombbus and a We endeavor to build on our strong (connected homes, mobile financial cofunded by the Greater Paris region. Open employer brand and enhance our

Orange 2020 Integrated Annual Report 96 Orange, a responsible group People 97

under-represented, which is why we’re in our markets. More than 5,000 work-study to put disability inclusion on their business aiming for a 25% female workforce by 2025. students and interns joined Orange in 2020. leadership agendas. As a member of the Promoting This means taking concrete action to Work-study programs account for 5% of Global Business and Disability Network change perceptions and challenge our employees in France and are an (GBDN), Orange reaffirmed its commitment stereotypes, while also helping women effective way of building a talent pool. A to prioritize the inclusion of people with diversity and pursue career opportunities and move into third of the 15,000 employees we recruited disabilities during the pandemic. To boost technical and digital professions. on unlimited contracts since 2019 are under awareness, the Group launched an We also encourage female 26. To recruit people for the 2020 intake of international campaign to mark the inclusion entrepreneurship. By offering opportunities the Orange Graduate Program, we International Day of Persons with such as work shadowing, we give girls the developed a fully digital recruitment process Disabilities. We also support the GSMA chance to spend a day in the life of female during the first lockdown, recruiting 70 new initiative that was launched in December engineers and technicians within the Group. employees with a Master’s degree on 2020 to provide a framework to better In addition, we establish partnerships with four-year contracts across the Group. include disabled people in the workplace. local universities to promote internships and Lastly, we strive to better integrate young The Group strongly believes in the value training courses in technical and digital people from disadvantaged backgrounds of diversity, which is why it also promotes careers, in Romania and Poland for by working with non-profit organizations the inclusion of people from all walks of life, Diversity and inclusion are critical to instance, and we also roll out retraining and harnessing the motivation of our irrespective of their origin, beliefs, opinions programs. Our work-study program in employees keen to volunteer their support. or sexual orientation. We champion this innovation, wellbeing and business Assessing diversity France, which is delivered over a six- to We also work with recognized solidarity approach by rolling training modules to and gender performance. The challenges we face in 12-month period, enables women to retrain enterprises—such as Simplon, which raise awareness and developing guidelines equality in society today highlight the relevance of the as technicians, business managers and provides digital training programs—to and advice for managers and HR staff. the workplace initiatives Orange has been undertaking for engineers and apply for suitable roles in introduce young people to digital careers Orange also actively supports its partners to their chosen fields. Over 550 women have and teach them the skills they need to make progress in this area. Orange’s efforts to promote years and make the Group even more benefited from these retraining programs succeed. As a member of the non-profit workplace gender equality and diversity are assessed determined to promote workplace gender since 2012. organization l’Autre Cercle and a signatory on an ongoing basis as part equality and equal opportunities. We also continued to support female to its charter, Orange took part in the of the Gender Equality entrepreneurs in 2020 through our Women Encouraging the integration second “LGBT+ Role Models and Allies in European & International Start and #FemmesEntrepreneuses and inclusion the Workplace” ceremony in October 2020 Standard (GEEIS) and GEEIS programs. A dedicated international to mark National Coming Out Day. Non- DIVERSITY labels. Since of all employees 2011, 20 Group entities and women’s prize was added to the Orange profit organization Mobilisnoo promotes the 18 operating countries have Social Venture Prize in Africa and the Middle a Orange pursues a policy to integrate inclusion of LGBT+ individuals at Orange. been awarded these labels East. Lastly, in October 2020, the Group employees with disabilities, which spans On the International Day Against following audits conducted Workplace gender equality and launched its new Hello Women program, an recruitment, retention, workplace Homophobia, Transphobia and Biphobia in by an independent external initiative to increase diversity in digital accessibility and career development. In May 2020, Orange France rebooted its body every two years. In diversity 2020, Orange Morocco was careers by pursuing four objectives: raise February 2021 in France, we signed a new internal awareness raising campaign in awarded its first label. a 17 In 2020, we continued to roll out our awareness, recruit, retrain and retain. As three-year agreement focused on collaboration with Mobilisnoo, for instance Furthermore, Orange The number of operating global agreement signed with UNI Global part of the program in France, a call for employing and integrating people with by updating and promoting the guide on became the first company countries that had already Union on 17 July 2019. The agreement proposals helped identify five new partners disabilities and combating discrimination. “Understanding and exploring what sexual to be awarded the GEEIS-AI deployed our 2019 global promotes workplace gender equality and a to help us implement innovative projects in Over the past five years, the amount of orientation and gender identity means at label for inclusive artificial agreement to support intelligence. Additionally, the positive work-life balance, and helps 2021. The Group now intends to extend this goods and services we have sourced from Orange in France”. workplace gender equality, Group is involved in promote a positive work/life combat discrimination and violence. Local program to all of its operating countries. France’s sheltered employment sector has research on workplace balance and combat “workplace gender equality/diversity” become more diverse in nature. Globally, gender equality and discrimination and violence committees were set up and special the Group, which signed the Global diversity carried out by at end-2020. correspondents were appointed in Business and Disability Network Charter of international organizations Young talent such as the ILO and the 20 subsidiaries and entities. Our priority for the International Labour Organization (ILO) GSMA (an organization that achieving workplace gender equality is to a Having a multi-generational workforce is in 2015, has contributed to the Valuable 500 represents the interests of increase diversity in technical and digital an asset when it comes to responding to campaign since 2019. The initiative brings mobile network operators professions, where women are globally disruptive technology and stiff competition together 500 large companies that pledge worldwide).

Orange 2020 Integrated Annual Report 98 Orange, a responsible group Governance 99

Active governance

Orange has a stable, robust and experienced Core and complementary responsible for identifying and preventing resolutions were submitted to the governance team to steer the Engage 2025 expertise on the Board of potential conflicts of interest, ensuring the Shareholders’ Meeting in 2020. Assessment of Directors governance system is effective—in Additionally, it approved the senior strategic plan and achieve its long-term the effectiveness particular in crisis situations—and is management team’s proposed gender of the Board performance goals. Our governance structure a The Board of Directors sets the Group’s involved in evaluating the Board. Bernard representation targets for the governing major strategic, economic, social, financial Ramanantsoa is the point of contact for bodies, thereby complying with the new In 2020, the Board is balanced at every level to ensure a diverse examined the and technological policies and oversees senior management in compliance-related Afep-Medef code revised in January 2020. range of skills, broad international experience implementation of the their effective implementation by senior matters and reports to all members of the The Board of Directors discussed the recommendations from and a more balanced representation of men management. At the end of 2020, the Board on the effectiveness of the make-up of the new management team the assessment conducted and women. Board was made up of 15 members, each compliance procedures and risk levels. In appointed in June 2020. It looked at at the end of 2019 to appointed for a four-year term of office. addition, he attends a meeting of the Risks projects pursued by Orange Bank and the evaluate the effectiveness of the Board and its Together they bring the general business Committee each year. He can also engage new broadcasting rights contract for committees. The main skills and specialist areas of expertise with Orange investors and individual soccer matches in Spain. It also recommendations that required to achieve the Group’s strategy shareholders. considered the Executive Management were or are being and ambitions (see page 101). Such team’s position following the favorable implemented relate to complementarity and diversity enrich the decision announced by the French Council renewing the duties of the Board and succession Board’s discussions and guarantee its Work carried out by the Board of State on 13 November 2020 regarding planning, or fall under the strength. A representative from the Orange in 2020 an old tax dispute. Lastly, at its meeting in duties and operating Works Council attends Board meetings, as February 2021, the Board approved the practices of the Innovation does a representative from the Global a In addition to the standard monitoring of resolution that will be submitted to the and Technology Works Council when the Board presents its Group operations—which include Shareholders’ Meeting in 2021 with a view Committee. A new cycle to assess the effectiveness of financial results. Both representatives assessing operational performance, to transferring Orange’s headquarters to the Board and its attend as non-voting members. quarterly results, half-yearly and annual Issy-les-Moulineaux, just outside Paris, committees will be The Board appointed its first lead director accounts, the budget and risk factors, as France. launched in 2021. Directors at the end of 2016, a position that has been well as setting the compensation of the will conduct a self- held by Bernard Ramanantsoa since Group’s corporate officers—the Board, in assessment, the idea being that an assessment 12 February 2020. As lead director, Bernard close collaboration with senior should be performed by an Ramanantsoa exercises statutory powers management, attentively monitored the independent firm once and is entrusted with the duties and powers Group’s situation and the measures every three years. set out in the Internal Guidelines of the implemented throughout the year to ensure 15 Board. He ensures the Board is able to the business continuity plan was carried members make up the Orange Board of Directors— carry out its responsibilities effectively and out smoothly and anticipate the impact of Chairman and Chief Executive Officer maintains smooth relations with senior the Covid-19 pandemic. Stéphane Richard, seven independent directors, management. Alongside the Governance It also voted in favor of adopting the three directors representing the public sector, three directors representing employees and one director and Corporate Social and Environmental Orange SA purpose and integrating it into representing employee shareholders. Responsibility Committee, he is also the company’s bylaws when the

Orange 2020 Integrated Annual Report 100 Orange, a responsible group Governance 101

The Board of Directors in 2020 Balanced and varied skills on the Board

Average number of years of service (at end-2020) 3.9 years An independent firm conducted an analysis of the range of skills possessed by members of the Board. The Average age 54 years charts below present the balanced range of essential skills possessed by the 15 members of the Board. Number of meetings 12 (11 in 2019) Collective attendance rate 94.3% Gender representation 45% (women) / 55% (men) (excluding directors representing employees and employee shareholders) Proportion of independent directors 63% Industry expertise (excluding directors representing employees and employee shareholders) 4/15 Industry Committee meetings 9 for the Audit Committee, 8 for the Governance and Corporate Social and 4/15 Banking/Finance Environmental Responsibility Committee, 6/15 Retail 3 for the Innovation and Technology Committee 11/15 Telecoms/Technology/Digital/Media

International experience Composition 4/15 Asia 6/15 Africa/Middle East Chairman and Chief Executive Officer Stéphane Richard 8/15 Americas Independent directors Alexandre Bompard 15/15 Europe (including France) Anne-Gabrielle Heilbronner Christel Heydemann Helle Kristoffersen Bernard Ramanantsoa Corporate expertise Frédéric Sanchez Jean-Michel Severino 2/15 Production/Supply chain Directors representing the public sector Bpifrance Participations 6/15 Sales/Marketing (represented by Thierry Sommelet*) 7/15 Innovation and technology Anne Lange 7/15 Regulatory framework Claire Vernet-Garnier 7/15 M&A and investor relations Directors representing employees Sébastien Crozier 8/15 CSR and sustainable development Fabrice Jolys 8/15 Finance/Audit/Accounting/Risk René Ollier 9/15 HR and employee support Director representing employee shareholders Laurence Dalboussière 10/15 Senior management 11/15 Legal/Compliance/Governance/Ethics * as of 10 January 2021, replacing Nicolas Dufourcq.

For details of the dates at which the terms of office of each director began or are due to expire, as well as the members serving on the Board’s committees, see section 5.1.1 of the 2020 Universal Registration Document.

Orange 2020 Integrated Annual Report 102 Orange, a responsible group Governance 103

Active specialized committees The Orange director program influence peddling. Our network of Compliance Officers runs the anti-corruption compliance program, which a Three committees provide proposals, recommendations a As well as placing great importance on governance at Ethics focuses in particular on employee training and awareness. and opinions in their respective areas of expertise to inform Group level, Orange also promotes excellence within its Almost 30,000 UN-Orange anti-corruption certificates were the Board of Directors’ discussions and decisions. They are entities. To improve the management and supervision of its issued in 2020, bringing the total number to 70,000. Orange the Audit Committee, the Governance and Corporate Social subsidiaries and joint ventures, Orange continuously analyzed corruption risks across all its divisions and and Environmental Responsibility Committee and the maintains a dynamic program—including training courses, operating countries and developed action plans to manage Innovation and Technology Committee. Committee conferences and debates, as well as various tools and and reduce such risks; for instance, it deployed its Fraud & members are chosen to reflect the principles of balance and shared standards highlighting best practices—for members Compliance approach to due diligence (a method to assess diversity that apply within the Board. These three of its local boards of directors and supervisory boards. third parties) across the Group and its subsidiaries. committees are chaired by independent directors and all Orange firmly believes that applying the highest standards By making ethical conduct central include one director representing employees and one of governance improves performance. to the way the Group operates, representing the public sector. Orange is going above and beyond Inclusive artificial intelligence In 2020, the Audit Committee worked on financial reporting, internal control, risk management, the Code of An Executive Committee focused on regulatory requirements to meet its a While artificial intelligence (AI) is a key growth driver, Ethics and strategic development projects, including Engage 2025 stakeholders’ growing demand for certain principles need to be met in order to ensure that the interests in Africa and the Middle East. transparency. We believe that technology benefits everyone. These include respect for The Governance and Corporate Social and Environmental a The Executive Committee coordinates the sustainable performance is only diversity, privacy, transparency of algorithms and system Responsibility Committee examined the procedures for implementation of the Group’s strategy, monitors security. In April 2020, Orange demonstrated its putting into practice the purpose. The purpose is now part operational, social and technical targets and optimizes the possible when it is built on trust. commitment by teaming up with the Arborus endowment of the Group’s bylaws, which means that directors take allocation of resources. It provides key expertise within the fund to launch the International Charter for inclusive Artificial social, societal and environmental issues into account in Group, particularly in major technological transformations Intelligence, signed by over 70 companies and organizations their decisions. Like in previous years, the Governance and such as artificial intelligence, data and 5G. The Chairman to date. The Group also sits on the strategic management Corporate Social and Environmental Responsibility and Chief Executive Officer works alongside two Delegate committee of Objectif IA, an e-learning course developed by Committee assessed the compensation of the Group’s Chief Executive Officers who are corporate officers and the training platform OpenClassrooms in collaboration with corporate officers, the governance system and the have clearly defined areas of expertise: one in finance, Institut Montaigne and Fondation Abeona in a bid to provide effectiveness of the Board of Directors. It continued to performance and development, and the other in human 1% of people in France with training on the challenges and review the Group’s corporate social responsibility actions, resources and transformation. principles of AI. Launched in 2020, this free online course such as implementing the Code of Conduct and the Duty of The Committee was mobilized throughout the Covid-19 has already been completed by over 125,000 people and Care plan, as well as preparing any non-financial pandemic in particular. A crisis unit, steered by Orange was rolled out in English in March 2021. performance statements and overseeing the Group’s Chairman and Chief Executive Officer Stéphane Richard, Ethics and compliance sustainability bond program. The Governance and was tasked with the day-to-day coordination of the different Corporate Social and Environmental Responsibility measures and initiatives within the Group, changing as the a Orange’s Compliance Department plays an integral role Responsible purchasing Committee also examined the terms of implementing a pandemic evolved. Restructured in September 2020 to in our wider, comprehensive strategy to manage the risks of continuous succession planning process. More specifically, accelerate the roll-out of the Engage 2025 strategic plan unethical behavior, such as fraud, corruption, influence a Our responsible purchasing policy requires a CSR clause the Committee seeks to identify people who have once the crisis is over, the Executive Committee comprises peddling, tax evasion and all other violations of business to be written into all of the Group’s framework agreements developed innovation and technology skills and, where 14 members, 28.6% of whom are female—putting it ahead ethics. The team ensures compliance with laws and and local contracts: 94.5% of purchasing contracts signed appropriate, international experience and hold or have held of figures for the CAC 40 (20.4%) and SBF 120 (22%). regulations in order to protect our Group, employees and include a CSR clause and 88.5% of our buyers have a senior management position. In relation to workplace executives from the risk of non compliance. This approach received CSR training in the past two years. A Code of equality and equal pay, the Committee looked at the targets to ethics and compliance is underpinned by our Code of Conduct details the ethical, social and environmental and the progress made in increasing the proportion of Ethics, which sets out guidelines for our stakeholders and commitments Orange expects from its suppliers. We are women in Orange’s governing bodies and management governs the professional conduct of our employees. helping to boost responsible purchasing standards through networks since 2015. the Joint Alliance for CSR (JAC), an association of telecoms The Innovation and Technology Committee examined operators. Furthermore, in France, we source goods and Orange’s cyberdefence and security (BtoB and BtoC) Anti-corruption services from the sheltered employment sector, spending activities. It was given a presentation on the Group’s edge €19.1 million in 2020. computing strategy and discussed the impact of cloud- a Our approach to compliance in this area is reinforced by native networks, such as mobile operator Rakuten in Japan. a zero-tolerance policy when it comes to corruption and

Orange 2020 Integrated Annual Report 104 Orange, a responsible group Governance 105

A comprehensive Variable compensation compensation policy 2020 Compensation: Compensation Variable compensation is intended to give quantitative, a Each year, the compensation of corporate officers an incentive to fulfil the Orange’s corporate officers is assessed by annual performance targets set by the measurable criteria balanced equally the Board of Directors on the basis of Board of Directors in line with the corporate recommendations made by the strategy. Governance and Corporate Social and The variable component is split into levels Chairman and Chief between Environmental Responsibility Committee. It of performance with a balanced weighting Executive Officer is also subject to approval at the annual between financial (50%) and non-financial 49.5% Fixed Ordinary Shareholders’ Meeting as part of (50%) criteria. 11% LTIP financial and shareholders’ Say on Pay. We implement The variable component is determined our Corporate Social Responsibility (CSR) using specific objectives and quantitative 39.5% Annual variable strategy by incorporating non-financial performance measures, including non-financial performance criteria into the compensation non-financial indicators. The variable Delegate Chief Executive packages of corporate officers and component represents 80% of the fixed Officers members of the Executive Committee. compensation awarded to the Chairman 56.1% Fixed performance These criteria include social indicators, and Chief Executive Officer, and can 10.2% LTIP such as workforce participation rates for increase to 100% where targets are 33.7% Annual variable women, accident frequency rates and the exceeded, and a maximum of 60% of the targets Employee Barometer, and environmental fixed compensation awarded to the indicators, including the renewable Delegate Chief Executive Officers*.

electricity rate and the change in CO2 rate per customer use. Non-financial criteria Performance shares Annual variable compensation Financial criteria help to reconcile short-term operational profitability targets with longer-term Corporate officers benefit from 15% organic cash flow (telecoms objectives to create value and defend performance shares grants under the activities) shareholder interests. The policy applies to Long-Term Incentive Plan (LTIP) in order to 15% change in revenues 20% EBITDAaL The Orange compensation policy for senior all senior executives to ensure they are effectively align their interests with those of executives reflects the focus on corporate working towards the same targets. the company and the expectations of Non-financial criteria social responsibility at the highest level of the shareholders. 33% employee experience Group’s governance, the Engage 2025 Performance is measured over a indicators The three pillars of executive three-year period and is based on criteria 17% BtoC and BtoB customer experience indicators strategic plan, and performance targets for compensation that take into account the direct contribution the short, medium and long term. of executives to the long-term overall a The compensation of Orange’s corporate performance of the company. In 2021, the 2020-2022 LTIP officers is made up of three components. change in CO rate per customer use and 2 Performance indicators the renewable electricity rate will be 40% total shareholder return replaced by the rate of women’s Fixed compensation 40% organic cash flow (telecoms participation in management networks and activities)

The fixed compensation of corporate the reduction in CO2 emissions compared 20% renewable electricity rate and

officers is determined based on the level and with 2015 levels, reflecting the commitment change in CO2 rate per complexity of their responsibilities, their made by the Group in its strategic plan to customer use

experience and professional background, cut CO2 emissions by 30% by 2025 and market analysis for comparable compared with 2015. positions. In 2020, it remained unchanged The plan is open to members of the from the previous year. Executive Committee, as well as executive and leadership networks. * For more information, see the 2020 Universal Registration Document.

Orange 2020 Integrated Annual Report 107

Benefiting everyone

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Page 108/109 Page 116/117 Network coverage Cybersecurity Playing a major role in The 2,500 security experts boosting the information from Orange Cyberdefense— superhighway, Orange our network guardians— continues to invest in support our customers to submarine cables, operated safeguard their businesses directly by the Group or in and data. partnership with others, to respond to the significant rise in demand in international IP traffic.

Page 110/111 Page 118/119 Performance Solidarity FabLabs Digital education The Orange Foundation The Orange Foundation boosts job prospects of supports 1,000 schools in young people in France and 16 countries through the around the world who aren’t Digital Schools program, in work or education by which provides educational helping them acquire new content for 500,000 pupils at that benefits digital skills, such as isolated schools with limited modeling or 3D printing. access to books and the internet. everyone Page 112/113 Page 120/121 Toward an eco-design Support for start-ups approach to product As a founding partner of development VivaTech, Orange takes part in 124 — Key Performance Indicators For example, the carbon this major innovation event footprint of the Livebox 5 is each year. In 2019, Stéphane 126 — Financial results and performance 29% lower than the Livebox 4 Richard spoke about the 131 — Non-financial results as it is smaller and uses Sustainable Development 134 — Orange’s contribution to the UN 2030 Agenda recycled plastic. Goals and over 160 start-ups 136 — Assessing our social and economic impact from all over the world were on 138 — Managing risks to support sustainable performance site in the Orange Hall of Tech. 142 — How Orange meets the UN Sustainable Development Goals

Page 114/115 Solar power plant in Jordan We are expanding our renewable electricity capacity to achieve net zero carbon emissions by 2040. For example, our subsidiary in Jordan uses three solar power plants that will ultimately generate enough energy to service all their electricity needs.

Orange 2020 Integrated Annual Report 124 Performance that benefits everyone Key Performance Indicators 125

Key Performance Number of active Orange Money customers Number of Orange Bank customers in Europe Indicators 21.9 m 1.2 m 2020 21.9 m 2020 1,200,000 2019 18.2 m 2019 500,000 2018 15.1 m 2018 248,000

Number of customers* Revenues Growth in the Group’s mobile data traffic Percentage of management network** roles held by women (Group) 259 m €42.3 bn 50% 31.1% 2020 259 m 2020 €42.3 bn 2020 50% 2020 31.1% 2019 253 m 2019 €42.2 bn 2019 50% 2019 31.1% 2018 250 m 2018 €41.4 bn 2018 60% 2018 29.8%

Operating income Share of IT services in the Orange Business Scope 1 and 2 CO2 emissions Percentage of mobiles collected as a proportion Services revenue mix (in millions of metric tons) of the number sold by Orange in Europe €5.5 bn 39.5% 1.27 Mt 15.1% 2020 €5.5 bn 2020 39.5% 2020 1.27 Mt 2020 15.1% 2019 €5.9 bn 2019 37.2% 2019 1.3 Mt 2019 16.3% 2018 €4.8 bn 2018 31.7% 2018 1.4 Mt 2018 15.4%

Number of homes connectable to very Number of 4G customers in Africa and Number of Orange Digital Centers Position in the BrandZ Top 100 most valuable high-speed broadband the Middle East global brands

48.3 m 33 m 3 66th 2020 48.3 m 2020 33.0 m 2020 3 2020 66 2019 39.5 m 2019 23.8 m 2019 2 2019 64 2018 32.5 m 2018 16.7 m 2018 N/A 2018 65

* 2018 and 2019 data was adjusted following a change in the way access lines are counted. ** See page 132 for definition.

Orange 2020 Integrated Annual Report 126 Performance that benefits everyone Financial results 127

€12.8 billion in 2020. The Group cut capital expenditure (eCapex) by 1.7% to €7.1 billion, having received Key figures Financial co-financing contributions and despite accelerating the Data at 31 December deployment of very high-speed broadband (VHBB) and mobile networks. results In millions of euros 2020 2019 2019 change change comparable historical comparable historical Net income basis basis basis basis

a The Group’s net income reached €5,055 million, rising Revenues 42,270 42,151 42,238 0.3% 0.1% considerably from €3,222 million in 2019. This France 18,461 18,165 18,154 1.6% 1.7% €1,833 million increase came primarily from a €2.2 billion Europe 10,580 10,968 11,051 (3.5)% (4.3)% Africa & Middle-East 5,834 5,543 5,646 5.2% 3.3% tax rebate awarded to Orange in late 2020, following a Enterprise 7,807 7,914 7,820 (1.4)% (0.2)% Despite the unprecedented upheaval favorable ruling by France’s Conseil d’État regarding a International Carriers & Shared Services 1,450 1,495 1,498 (3.0)% (3.2)% long-standing tax dispute. Orange will distribute the funds Intra-Group eliminations (1,861) (1,934) (1,930) caused in 2020 by Covid-19, equally between Group development initiatives, employees EBITDAaL 12,680 12,812 12,856 (1.0)% (1.4)% Orange successfully adapted to and shareholders, as well as the Group’s sustained societal o/w telecom activities 12,839 12,970 13,015 (1.0)% (1.4)% As % of revenues 30.4% 30.8% 30.8% (0.4) pts (0.4) pts continue providing the very best commitment for long-term value creation. This includes France 7,163 7,146 7,135 0.2% 0.4% customer service. The Group strengthening our leadership role in networks across Europe 2,932 3,112 3,136 (5.8)% (6.5)% France and around the world; supporting our operational Africa & Middle-East 1,964 1,785 1,814 10.0% 8.3% demonstrated strong financial Entreprise 1,023 1,202 1,191 (14.9)% (14.1)% transformation; organizing a conditional voluntary public International Carriers & Shared Services (244) (276) (261) 11.4% 6.3% solidity, reporting excellent business takeover bid for all shares in Orange Belgium that the o/w Mobile Financial Services (160) (160) (160) (0.1)% (0.1)% Group does not already own; enabling employee results. Operating Income 5,521 5,930 (6.9)% shareholders to ultimately own 10% of the Group’s capital; o/w telecom activities 5,715 6,114 (6.5)% paying an additional dividend to shareholders; and funding o/w Mobile Financial Services (195) (186) (5.3)% projects that promote digital equality and protect the Consolidated net income 5,055 3,222 56.9% environment. Net income attributable to equity owners of the Group 4,822 3,004 60.5%

Moderate rise in revenue eCapex 7,132 7,257 7,293 (1.7)% (2.2)% Operational efficiency program o/w telecom activities 7,102 7,229 7,265 (1.8)% (2.2)% as % of revenues 16.8% 17.1% 17.2% (0.3) pts (0.4) pts a Orange Group revenues totaled €42.3 billion in 2020, a a In 2020, Orange launched the Scale Up operational o/w Mobile Financial Services 30 28 28 8.5% 8.5% slight increase of 0.3%* on 2019. Excellent performance in efficiency program in order to secure its financial EBITDAaL - eCapex 5,548 5,555 5,564 (0.1)% (0.3)% Africa & Middle East (up 5.2%) and solid results in France objectives. The program aims to achieve net savings of Organic cash-flow (telecom activities) 2,494 2,345 6.4% (up 1.6%) compensated for the 3.5% decline in Europe and €1 billion by 2023 from within a defined scope of €14 billion the 1.4% contraction in Enterprises, which did nevertheless at end-2019, made up of indirect costs (such as general register a slight uptick in the fourth quarter. Furthermore, costs, IT and networks, real estate, etc.). By end-2020, 31 31 investments to co-finance France’s fiber network created almost €100 million had already been saved. December December momentum in wholesale services (up 4.4%) which, along 2020 2019 with 2.1% growth in convergent services, also helped Organic cash flow Net financial debt* 23,489 25,466 boost revenue. Ratio of financial debt / EBITDAaL from telecom activities** 1.83 1.96 a Organic cash flow from telecoms activities once again EBITDAaL and eCapex** started to grow in 2020—totaling €2.5 billion (up €149 million on 2019) and exceeding our target of €2.3 billion, despite a a EBITDAaL rose to €12.7 billion in 2020—a 1% decline decline in EBITDAaL. This performance resulted largely from *  Net financial debt as defined and used by Orange does not include Orange Bank activities, for which this concept is not relevant. ** The ratio of net financial debt to EBITDAaL for telecoms activities is calculated as the ratio of the Group’s net financial debt compared to EBITDAaL for telecoms from the previous year, having been heavily impacted by lower eCapex expenditure and part-time work schemes for activities calculated over the previous 12 months. the reduction in roaming as well as additional costs older employees. generated by the pandemic (€545 million), performance in Spain (down 13%) and the Enterprise market (down * Unless otherwise stated, changes are on a comparable basis. ** See the 2020 Universal Registration Document for the definition of 14.9%). EBITDAaL from telecoms activities also fell 1% to EDITDAaL and eCapex.

Orange 2020 Integrated Annual Report 128 Performance that benefits everyone Performance in 2020 129

Dividend contracts available to retail and business customers since 8 October 2020. a Orange prides itself on enabling its 700,000 shareholders regarding a long-standing tax dispute. A dividend payment Performance We have also been developing accessible and to benefit from the Group’s growth every year by offering of €0.70 per share with respect to the 2021 financial year will competitively priced digital services for excluded them a dividend with a high payout ratio. Shareholders will be put to a vote at the Shareholders’ Meeting in 2022. populations through our Coup de Pouce Livebox, enabling be asked to vote at the General Meeting of 18 May 2021 on The dividend is paid in two installments, consisting of an in 2020 8,000 people suffering from social and digital exclusion to a dividend payment of €0.70 per share with respect to the interim dividend generally paid in December and the access digital technology. In 2020, we also went the extra 2020 financial year, plus an additional €0.20 per share remaining dividend paid in June. mile to help people get their smartphones up and running, following the tax rebate granted by the Conseil d'État (France) protect their data, introduce them to social media and more via digital workshops held online and in store. Lastly, Orange

France is continuing its efforts to reduce CO2 emissions by improving network efficiency and using more renewable Gross annual return on the Orange share energy, having signed an agreement to purchase green compared with the average gross annual return on CAC 40 company shares over the last 10 years France electricity (see page 42).

18.0% 16.6% a Rising to €18.5 billion in 2020, Orange’s revenue in 16.0% France represented 42.1% of the Group’s consolidated Europe 14.0% revenues, up 1.6% on a comparable basis from 2019. This 12.0% 11.5% a 10.0% performance was primarily driven by wholesale services and Orange’s seven other operating countries in Europe 8.0% the resilience of customer services, despite the impact of (excluding France) generated total revenues of €10.6 billion in 6.2% 5.6% 5.3% 6.0% 5.0% 4.5% 5.0% Gross annual return the pandemic on roaming revenue and the planned 2020, representing 24.8% of consolidated revenues. We have 3.9% 4.2% 4.0% on the Orange share transition from copper. The Group accelerated high-speed almost 50.9 million mobile and 10.9 million broadband 2.0% Average gross network deployments this year in response to the customers in Spain, Belgium, Luxembourg, Moldova, Poland, 0.0% annual return on 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 CAC 40 company pandemic, when connectivity became an even more Romania and Slovakia. The Group builds on the strengths of shares essential service. At 31 December 2020, Orange had made its subsidiaries to develop a convergence strategy that suits Source: Bloomberg 22.9 million households connectable to FTTH in France—up each market locally. Consequently, the region’s convergence 40%* on 2019. In the fourth quarter, we reached a new fiber customer base grew 5% in 2020 to 5.2 million. Customer sales record with 388,000 net new sales, up 35.3% on the services faced significant competitive pressure over the year, previous year, where more than 50% of these new fiber and the pandemic slashed revenue from customer and visitor customers did not have any previous relationship with the roaming. Although the health crisis had a significant impact Total Shareholder Return* Orange TSR Stoxx Europe 600 Group. on equipment sales, overall, the fourth quarter brought Telecommunications TSR Meanwhile, the 4G mobile network covered almost 100% promising signs for all product lines, with 317,000 net sales of CAC 40 TSR 170 of the population at the end of 2020. What’s more, the mobile packages (excluding M2M) and 147,000 net sales of Group’s mobile network was again named No.1 in France very high-speed broadband contracts, including 150 by Arcep, marking an entire decade at the top of the 175,000 FTTH connections. 130 rankings. Orange also achieved the best results in towns In Spain, revenue—particularly from roaming—was heavily with populations under 10,000 inhabitants, as well as impacted by the pandemic, as well as the associated drop in 110 remote communities. The Group stood out by offering the data usage. Orange implemented a new marketing strategy 90 best quality for voice calls and mobile internet indoors, in that already proved effective in the last quarter of 2020, response to the sudden sharp increase in the number of accelerating net mobile and broadband sales. In Poland, 70 people working from home. Furthermore, Orange launched Orange finalized the implementation of its “Orange.one” plan its 5G network in France on 3 December 2020, covering in 2020, reaching its fiber deployment target of 5 million 50 160 towns by the end of the year, with 5G-compatible households covered. 1 January 1 January 1 January 1 January 1 January 31 December Meanwhile, in Romania, Orange announced in November 2016 2017 2018 2019 2020 2020 2020 it had signed an agreement to acquire a 54% majority stake in the country’s second leading broadband operator, Telekom Romania Communications (TKR), and its convergent * Base 100: 1 January 2016. Total Shareholder Return is the sum of all dividends received plus/minus the change in stock price, expressed as a percentage of the initial purchase price. * Unless otherwise stated, changes are on a comparable basis. customer base. TKR generated €622 million in revenue in

Orange 2020 Integrated Annual Report 130 Performance that benefits everyone Non-financial results 131

2019 and, at 30 June 2020, had a convergent customer base revenue from IT and integration services was back on the rise Group that together account for over 90% of consolidated of 881,000, while providing landline telephone, broadband in the fourth quarter (up 5.6%), ending the year up 2.3%. revenues. and subscription TV services to around 5 million customers. Cloud and cybersecurity services in particular continued to Non-financial Moreover, around 3 million households are connected to its increase by 6% and 9%, respectively. Conventional telephony fiber networks. This acquisition will enable Orange to step up returned to the same rate of contraction as before the Employees its convergent operator strategy in Romania. pandemic, but mobile and data revenues remained heavily results In Slovakia, Orange continued to develop its 4G network in affected due to events being canceled and the sharp drop off a At 31 December 2020, Orange employed 2020, now covering 99% of the population, as well as its in roaming. 142,150 people —139,269 on unlimited contracts and FTTH network, covering 556,000 households in late 2020. In 2,881 on temporary contracts. Despite the pandemic, over December, Orange Slovakia and Slovak Telekom signed an 8,000 people were hired on unlimited contracts last year, over agreement for a new shared fiber-optic network model using International Carriers & Shared Services 2,000 of whom in France, and the number of people brought GPON technology. Orange can now even provide fiber-optic in on work-study contracts totaled 3,300. Meanwhile, the services in towns where it does not operate its own directly a International Carriers & Shared Services generated Group’s efforts to promote workplace equality are assessed owned infrastructure. revenues of €1.5 billion in 2020, down 3% on a comparable We assess and monitor both our on an ongoing basis as part of the Gender Equality European basis but showed promising signs in the fourth quarter & International Standard (GEEIS) and GEEIS DIVERSITY (down 1.4%, compared with 5.7% in the third quarter). financial and non-financial labels. In 2020, seven entities in six countries were awarded Africa and the Middle East What’s more, the slowdown of international carrier services performance to ensure we uphold the label, a first for Orange Morocco. In 2020, women filled (down 2.4%) resulting from international travel restrictions our societal commitment for future 31.5% of executive roles within the top 10% of the Group’s a Africa and the Middle East achieved excellent business also diminished in Q4. After two quarters of decline, other generations. leadership positions. performance in 2020, with revenues of €5.8 billion. This revenue showed some growth after Orange Marine resumed 5.2% growth from the previous year, rising to 8.3% in the its activities. Nevertheless, content revenue continued to fourth quarter, was mainly driven by mobile data, Orange suffer as movie theaters remained closed. Digital equality Money, high-speed broadband and BtoB services. Our 4G customer base in Africa and the Middle East a In addition to our target to increase digital coverage exceeds 33 million people (up 39% from the previous year), Mobile financial services across regions, we help people access digital technology including over 128 million mobile customers. Orange and teach them how to use it. With this in mind, the Group Money revenues grew 22.6%, passing €500 million in 2020, a By the end of 2020, Orange Bank was serving almost opened its first three Orange Digital Centers. In October, we with 21.9 million active customers, up 20% on 2019. 1.2 million customers in France and Spain, including mobile launched Tarifa Social, a new offer for low-income High-speed broadband services were also on the rise, insurance customers. Over 90% of new customers in the Human rights households in Spain. In 2020, Orange also teamed up with reaching 1.7 million customers (up 39%), with a 36.5% fourth quarter signed up through paid subscription services, Google to launch the Sanza touch, the most affordable 4G increase in revenue. Revenue from BtoB activities enjoyed compared with just 30% in Q4 2019. Meanwhile, Orange a In 2020, Orange renewed its support for the United Android smartphone on the market, improving access to a similar strong momentum, up 13.5% in the final quarter— Bank continued to develop its business in France, acquiring Nations Global Compact for the 20th year in a row, pledging mobile internet in Africa. Furthermore, in France, Orange an increase powered by IT services in particular. Anytime, a neo-bank for professionals, in January 2021, while to protect and promote fundamental human rights. We launched an online accessibility certification to educate Meanwhile, revenue from wholesale services felt the impact Orange Bank Africa, which launched in Côte d’Ivoire in late protect freedom of expression and privacy through our employees about digital accessibility. of the drop in international travel and visitor roaming. July 2020, has already attracted over 350,000 customers. involvement in the Global Network Initiative, regularly Lastly, the strong growth in EBITDAaL (up 10% since discussing best practice with fellow members to meet 2019) confirmed the continuous improvement of governmental demands in the telecommunications sector. The environment profitability, underpinned by our business performance, Orange now provides an e-learning module in over 90% of cost control, and transformation initiatives. its operating countries to share its key workplace human a We strive to achieve net zero carbon emissions by 2040 rights principles with employees. and have set ourselves an intermediary target of lowering our

CO2 emissions (scope 1 and 2) by 30% by 2025 in Enterprises comparison to 2015 levels, after having achieved a 12.3% Data protection reduction between 2015 and 2020. Our network and IT a Despite the challenging circumstances, the Enterprise system account for 86.8% of the Group’s overall energy a market continued to grow, boosted by buoyant IT and In 2020, data protection officers were appointed in all our consumption and 84.5% of its CO2 emissions. The action integration services to record revenues of €7.8 billion in 2020, subsidiaries in Europe as well as in Orange Business plans deployed in 2020 helped limit the rise in the Group’s down 1.4% year on year on a comparable basis. With the Services. Additionally, we conducted 31 data protection scope 1 and 2 energy consumption to 1.4% compared to second and third quarter impacted by the health crisis, compliance reviews on a number of entities throughout the 2019, despite a sharp increase in traffic in 2020.

Orange 2020 Integrated Annual Report 132 Performance that benefits everyone Non-financial results 133

Toward a lower impact on the environment Employee distribution and the climate

Environmental performance (energy) Units 2020 2019 2018 France* Rest of the Group Group Group World figures figures figures Facilities presenting a risk Employees by business line 2020 2019 2018 Fuel tanks Units 1,161 2,445 3,606 4,037 4,255

Management* 19.5% 19.6% 19.5% Energy consumption – Scope 1 Customers 32.8% 33.0% 32.8% Fuel oil (all buildings, all uses) m³ 11,177 54,754 65,930 60,509 66,931 Support departments 11.1% 12.1% 12.6% Gas m³ 10,132,477 2,794,842 12,927,319 14,932,524 19,995,141 Innovation and technology** 33.3% 32.3% 32.3% Coal metric tons N/A 13 13 51 56 Others 3.3% 3.0% 2.8% Fuel liters 15,933,338 8,722,747 24,656,085 33,425,624 36,040,004 − Gasoline‑LPG for company cars liters 3,932,048 3,760,860 7,692,908 8,220,128 5,997,432 − Diesel for company vehicles liters 12,001,291 4,961,887 16,963,178 25,205,496 30,042,572

Total energy Scope 1 GWh 391 748 aa 1,139 1,184 1,340

CO emissions from fuel oil, gas and coal metric tons CO 57,447 154,324 211,771 202,766 219,321 Employees by geographical area 2 ² 2020 2019 2018 CO emissions from vehicles metric tons CO 41,309 21,929 63,238 86,671 96,891 2 2 CO2 emissions from Scope 1 (energy only) metric tons CO2 98,756 176,253 275,009 289,437 316,212 France 57.9% 59.4% 61.0% CO emissions from greenhouse gases (refrigerants) metric tons CO eq ‑ 7,517 7,517 6,198 17,478 Spain 4.3% 4.1% 3.8% 2 2 Poland 8.0% 8.5% 9.0% CO emissions from Scope 1 metric tons CO eq 98,756 183,770 aa 282,526 295,636 333,690 Other European countries 9.6% 9.3% 8.3% 2 2 Africa 13.3% 12.2% 11.6% Emissions avoided by external projects** metric tons CO eq ‑ (2,350) (2,350) (2,405) (2,229) Asia-Pacific 4.5% 4.2% 3.9% 2 Energy consumption – Scope 2 Americas 2.4% 2.3% 2.4% Electricity GWh 2,186 2,143 aa 4,329 4,384 4,357 of which renewables GWh ‑ 624 624 542 526 − Electricity supply from renewable sources with certificate of guarantee of origin GWh ‑ 488 488 482 − Electricity supply from renewable sources (ESCO contracts, solar farms, internal solar production) GWh ‑ 136 136 61 − Electricity supply from renewable sources, governed by PPAs GWh ‑ ‑ ‑ ‑ ‑

CO2 emissions from Scope 2 metric tons CO2 119,806 870,748 aa 990,554 1,007,045 1,043,144

Total energy consumption (Scopes 1 and 2) GWh 2,578 2,890 5,468 5,569 5,698 Gender equality in the workplace 2020 2019 2018

Total CO2 emissions (Scope 1 + Scope 2) metric tons CO2 218,562 1,054,517 1,273,080 1,302,681 1,376,834 % of women in the active workforce 36.0% 36.0% 36.1% % of women in managerial positions*** 31.3% 30.9% 30.6% Energy consumption – Scope 3 % of women in management networks**** 31.1% 31.1% 29.8% Flight distance for business trips km 48,759,813 13,022,684 61,782,497 251,988,900 246,564,097 Train distance for business trips km 21,161,128 2,263,989 23,425,117 105,490,101 91,033,830

CO2 emissions from Scope 3 metric tons CO2 11,634 3,095 aa14,729 60,111 46,170

Total CO2 emissions (Scopes 1 + 2 + 3) metric tons CO2 230,196 1,057,613 aa 1,287,809 1,362,791 1,423,004

* Managers, project managers and process managers. N/A: not applicable. ** Including employees required to deploy and operate networks. Since the figures are rounded up, the Group figures may not be the sum of the “France” and “Rest of the World” figures. *** “Managerial positions” refers to senior managers. The figures of certain countries in the MEA zone are based on estimates and may be revised. **** Networks of executives and leaders, which totaled 1,326 people at end-2020. * The France scope covers Orange France, the Group’s headquarters, Orange Marine and the entities of Orange Business Services operating in the country. ** Orange is part of the Net Zero Initiative. According to the latter’s 2019 recommendations, the emissions avoided by projects external to the Group are not

excluded from Scope 1 of the Group’s emissions; the figures for CO2 Scope 1 emissions in 2017 and 2018 have been revised accordingly. aa Item reviewed by KPMG: reasonable assurance.

Orange 2020 Integrated Annual Report 134 Performance that benefits everyone Sustainable Development Goals 135

Build resilient q We develop telecommunications q The 4G network covers nearly 99% of infrastructure, promote networks and invest in research to 47.2 million the population in Orange’s eight Orange’s inclusive and sustainable provide regions, businesses, operators fiber-ready homes worldwide operating countries in Europe and individuals with connectivity and we aim to exceed 65 m by q 17 countries in Africa and the Middle industrialization and foster (broadband and mobile networks) and 2023 East (including two minority sharehol‑ innovation innovative services (IT services, dings) have commercial 4G coverage contribution cybersecurity and mobile financial q Over 49 m customers actively use services). mobile financial services in Africa to the UN Reduce inequality within q We give as many people as possible q 16 of Orange’s operating countries in and among countries access to technology and knowledge 3 Africa and the Middle East offer and therefore support the integration Orange Digital Centers have affordable smartphones with internet and empowerment of all members of opened in Africa and we aim access 2030 Agenda society. We constantly work to reduce to have 32 by 2025 q All consolidated Group* employees digital inequality and strive to promote benefit from Orange’s global agreement diversity and equal opportunities within to support workplace gender equality our company. Ensure sustainable q We are introducing more circular q 88.8% of Group waste is recycled consumption and economy thinking into our production 15.1% q Six countries in Europe offer a mobile processes and industries by adopting Percentage of mobiles phone repair service production patterns an eco-design approach to our collected as a proportion of products, devices and services as well the number sold by Orange in In 2020, Orange formalized its as prolonging their lifespan, recycling Europe contribution to the UN Sustainable telephones and materials, etc. Development Goals (SDGs) for 2030 Take urgent action to q We are working to combat climate q 31% of our electricity needs are met by identifying six main SDGs and combat climate change breakdown by improving the energy 12.3% using energy from renewable sources efficiency of our infrastructure, using decrease in CO emissions five complementary SDGs on which and its impacts 2 more renewable energy and developing since 2015 (scopes 1 and 2) it has the greatest impact. The solutions to bring about the low-carbon and we aim for a 30% transition. We strive to achieve net zero decrease by 2025 indicators shown opposite carbon emissions by 2040. summarize the Group’s contribution in these areas. Promote peaceful and q We pledge to constantly defend q Orange is a member of the Global inclusive societies fundamental rights and freedoms and >70,000 Network Initiative** protect privacy. As a contracting UN-Orange online anti q 94.5% of contracts signed with authority, we have adopted an ethical corruption certificates suppliers include a CSR clause approach through our responsible awarded to Group employees q Over 50 confirmed security incidents purchasing policy and efforts to combat are processed each day by Orange corruption. Cyberdefense to stop a confirmed attack

Strengthen the means of q We support the social and economic q 728 audits were conducted by the JAC implementation and development of regions and form €50 million across 39 countries, improving working partnerships with institutions, for the Orange Ventures conditions for around 1.4 million revitalize the global development agencies, NGOs, social Middle East and Africa fund employees since 2010 partnership for sustainable entrepreneurs, innovative SMEs, etc. to q Partnership agreement with the Global development fulfil the SDGs, including for essential Fund to Fight AIDS, Tuberculosis and services (mobile money, education, Malaria in four African countries agriculture, health, etc.). q Over €9 m in funding provided by the Orange Foundation to combat Covid-19

* Agreement applicable to subsidiaries in which Orange owns a controlling or majority stake. ** An NGO that seeks to safeguard freedom of expression and personal privacy against government restrictions.

Orange 2020 Integrated Annual Report 136 Performance that benefits everyone Social and economic impact 137

Assessing our social and Simple footprint Extended footprint Value Value Contribution creation creation of Orange’s economic impact (millions (millions inclusion of €) Jobs of €) Jobs % of GDP programs

Senegal 951 71,754 1,990 173,038 10% 26% Côte d’Ivoire 1,105 90,970 3,850 387,180 11% 31% Cameroon 320 47,754 2,171 228,853 7.8% 43% Guinea 200 63,301 623 299,884 8.2% 32% 87,792 483 212,738 1.5% 27% In 2020, Orange continued to analyze Digital Centers, Orange Foundation programs, Orange’s DRC 174 inclusion programs and in-store workshops to offer a Romania 46,297 2,588 87,906 1.2% 16% and measure its social and economic 1,232 mediation service, provide digital skills training and support Moldova 144 68,646 194 96,931 2% 4% impact. This led us to take a closer jobseekers to pursue digital careers. The Group’s look at the impact of our CSR actions, commitment and initiatives have a positive direct impact on people as individuals and create economic and social value particularly regarding digital equality. Source: Goodwill-management studies and Orange analysis. for communities. We assess this value using the method and data described below.

The method The impact of Orange’s efforts to reduce up Orange Villages, etc.) and the increased purchasing power The majority of the Group’s impact comes from the social digital inequality a We analyzed social and economic impact studies or productivity individuals and businesses enjoy by using its and economic value created by Orange Money—which previously carried out by the Group to gain a clear products and services. We combine our economic and social underpins many essential services—, followed by digital a Even though the digital inequality gap is narrowing over understanding of the value created by our CSR actions. footprint to quantify our extended economic footprint. education, Orange villages and digital isolation projects. time, considerable disparities still exist between some parts of the world. The GSMA, an organization that represents Simple economic footprint Inclusion initiatives the interests of mobile network operators worldwide, Orange assesses its economic footprint by analyzing the Orange separated out the contribution of its inclusion HR diversity policies estimates that almost a quarter of people in Europe and direct economic impact of monetary flows generated by its programs when calculating its extended economic footprint nearly half in Africa are digitally excluded despite increased operations, the indirect economic impact generated by to reflect the impact directly on inclusion, using the same a Orange’s human resource policies greatly contribute to network coverage, due to a variety of factors including injecting this capital into the economy (purchasing expenses method as above—by examining the direct, indirect and inclusion. We therefore assessed the value created by our purchasing power, technological skills and personal incurred resulting from intermediary consumption as well as induced footprint of monetary flows resulting from Orange’s diversity policy by modeling the value of human capital circumstances such as education and training. In Europe, employee wages and tax) and the induced economic impact inclusion services. within the company as well as the impact of organizational digital tools and skills are so vital to daily life that people generated by the use of this capital in the economy. The constraints, which showed that the changes made to without access face an increased risk of social exclusion. In reference tool is based on the work of Wassily Leontief for Orange’s diversity policy between 2013 and 2017 have Africa and the Middle East, access to digital technology which he won the Nobel Prize in Economics and uses The results created an extra €34 million in value each year since 2017. provides excellent opportunities for social and economic national input-output tables presenting inter-industrial flows. development. In a bid to address these multifaceted issues, The economic footprint reflects the value of this entire a Orange makes a considerable contribution to national Orange is doing much more than pursuing an ambitious impact and does not reflect the negative externalities the wealth that varies according to the scope of CSR programs, Orange Digital Centers network coverage policy. Not only does the Group adapt its company may generate. the size of the informal sector and the difference between products and services to cater for all budgets (providing local wages and those paid to Orange employees; for a The value created by the Orange Digital Center (ODC) in offers for low-income households in Europe and a range of Extended economic footprint example, it represented 2% of GDP in Moldova and 11% in Senegal is described in detail in the 2019 Integrated Annual affordable smartphones in all operating countries), but it Orange carried out additional analyses to measure its social Côte d’Ivoire. Additionally, the above table presents the value Report. In 2020, we looked at the ODC in Tunisia, which is also develops solutions that specifically help people access footprint, i.e. the impact of its CSR actions—the value created created by the Group’s inclusion programs as a percentage estimated to create €11.5 million in value and 1,900 induced essential services (including Orange Money, M-agri, by its CSR programs (mobile money services, electronic of the extended economic footprint, which in Africa in jobs per year. Deploying ODCs in all of the Group’s operating education, health and culture). We also set up Orange waste collection, Orange Foundation initiatives such as setting particular, accounts for almost one third of the value created. countries is expected to create further value.

Orange 2020 Integrated Annual Report 138 Performance that benefits everyone Risk management 139

Board of Directors Managing risks Audit Committee Monitors the effectiveness of internal control and risk management systems to support a Our internal control and risk a At least once a year, departments within management systems address the various the Group identify and map the risks faced Senior Management operational, legal, financial and non- by their stakeholders within their scope and sustainable financial risks we face (see the table on the prepare additional action plans to mitigate Risk Committee following page). They are based on an those risks more effectively. Progress on Reviews the enterprise risk management report Approves all decisions regarding risk management and the quality organization and procedures that have these plans, significant events and updates of internal control performance been put in place by Senior Management, to the risk map are discussed during the Executive Committee and employees. internal control reviews in each department. Chaired by the Delegate The goal is to provide reasonable assurance that we will meet our operating a At the same time, subsidiaries and Chief Executive Officer Finance, Performance and Development targets, comply with current laws and entities roll out and continuously improve regulations and disclose reliable financial their risk management system by: and non-financial information. Our structure training subsidiary directors in risk remains solid over the long term and management; Finance, Performance and Development Department Our Engage 2025 strategic plan and regular adapts to changing geopolitical, economic, applying policies and practices defined operations expose us to a number of risks* social and health contexts. and updated by the Group; Group Audit, Control that can affect our stakeholders, prevent us setting up self-assessment processes in and Risk departments within the subsidiaries and Management Department from achieving our targets, invoke legal liability Group-wide involvement entities; or undermine trust in our brand. Several years aligning audit plans with the principal Internal audit Internal control Risk management ago, we put in place a structure, procedures a Within this integrated approach to audit, risks identified. control and risk, certified under the ISO and control systems to detect risks and Fraud & Revenue General control Credit management 9001 quality management standard, the a The Risk Committee also examines the Assurance implement appropriate measures to prevent Risk team within the Group Audit, Control Group’s risk management system once a Defines, deploys, manages and assesses the risk management and internal and mitigate them. and Risk Management Department sets out year. control systems on behalf of the Executive Committee the Group’s risk management strategy by Implements processes certified under ISO 9001 with an integrated approach anticipating risks relating to Engage 2025 a The Audit Committee, which is tasked by to audit, control and risk and identifying emerging risks. The team the Board of Directors to ensure the also implements the strategy by: effectiveness of internal control and risk In cooperation with the following leading the risk mapping and management systems (including those departments within the Group assessment process on behalf of the relating to financial security laws), oversees Corporate Social Responsibility, Security, Compliance, Executive Committee’s Risk Committee; the review of the Group’s exposure to risks, Legal, Data Protection, Human Resources and Transformation, supporting subsidiaries and entities including social and environmental risks, in Procurement and Supply Chain, Insurance, etc. when they prepare their own risk maps accordance with the Afep-Medef Code. and monitoring their action plans. It does this in conjunction with the relevant Communicate, lead and support departments (in particular the Group Corporate Social Responsibility Department regarding non-financial risks), and the network of risk managers and internal Entities and operating subsidiaries control officers in the subsidiaries and Roll out and continuously improve risk management entities. * For more information about risks, see the Duty of Care plan and Section 2.1 (Risk factors) of the 2020 and internal control systems Universal Registration Document. Identify, assess, manage and report the risks within their scope

Orange 2020 Integrated Annual Report 140 Performance that benefits everyone Risk management 141

Theme Description and impact Examples of protection/prevention measures

a Environmental damage/ a Any event that could prevent Orange from fulfilling its environmental commitments to combat climate a The Engage 2025 strategic plan is driven by our ambition to set an environmental benchmark, which is underpinned by a proactive policy to ensure our Climate change change: own networks and resources (eco-responsible real estate programs, investments in renewable energy, electric vehicles, etc.) achieve net zero carbon Significant increase in data use and volumes emissions by 2040. Failure to achieve the Group’s energy transition target a Faced with a significant increase the use and volume of data to be processed, the Green ITN plan aims to improve the energy and environmental Failure of the Group’s energy efficiency programs efficiency of the Group’s networks and IT systems by modernizing equipment, exploiting AI algorithms and rolling out innovative architecture that facilitates passive air conditioning. a Sharing infrastructure more widely with other operators and recycling more second-hand equipment represent other effective ways to optimize resources, which helps protect the environment. a Orange also plays its part in reducing the environmental footprint of digital technology by developing an eco-design approach for its products, selling reconditioned devices and raising awareness of moderating screen use.

a Compliance with laws, a Litigation, administrative, civil or criminal sanctions at local or international level a The Group’s Legal Department helps ensure all operating regions and businesses are covered in this respect, including the programs and organizations regulations or contractual a Additional costs to achieve compliance, in particular in areas where the legal framework remains in focused on key issues in the present day or the future: GDPR, Duty of Care, international economic sanctions, climate reporting (TCFD etc.). obligations flux (AI, IoT, etc.)

a Overreliance on a supplier a Deterioration in quality or performance due to failure on the part of a key supplier a Our purchasing policy includes a risk assessment in the supplier selection and monitoring process (regular supplier audits and close monitoring of their a Unfair contractual terms imposed by a monopoly supplier risk of bankruptcy). a Supply chain disruption or business interruption when products and services depend on certain key a Orange is a founding member of the JAC, an association of operators that seeks to audit, assess and develop the implementation of major CSR equipment and international geopolitical tensions arise principals and policies in the manufacturing processes for the largest multinational telecoms suppliers. a Revision of our strategy, in particular regarding new technologies (5G, AI, big data, etc.) a The Group regularly updates its procurement and diversification strategy in light of market threats and opportunities.

a Ethics and governance a Damage to the Group’s image and reputation due to an ethical breach a The Governance and Corporate Social and Environmental Responsibility Committee of the Board of Directors ensures employees adhere to our a Inadequate governance to meet the needs of the company and the expectations of its stakeholders charters and policies and oversees the related compliance programs (ethics, anti-fraud, anti-corruption, CSR, etc.). a Discredit to the Group’s purpose a We regularly run employee training programs, and the associated management and control systems undergo regular assessments. a Sanctions against the company and/or its employees a We take the expectations of internal and external stakeholders into account as part of our decision making processes, and our holistic risk management approach (ERM 360°) enables us to take account of the impact our risks may have on stakeholders. a The Group incorporated its purpose into its bylaws to strengthen its commitment to advancing social issues, particularly digital inclusion, and shape its day-to-day actions.

a Management of key or rare a Delayed launch or discontinuation of new businesses or transformation initiatives a Skills management is a key focus of our Engage 2025 strategic plan. The Group is keen to give its employees the means to grow and work to a high skills a Major business disruption standard while supporting everyone as it transforms to adopt new technologies and ways of working. a Increased reliance on suppliers a By signing intergenerational agreements, we pledge to proactively recruit young people, keep older people in employment and pass on knowledge. a Decline in employee morale

a Innovation a Drop in performance due to disruptive technology, business models or regulation that could affect the a The Technology and Innovation Department brings together our activities around strategic innovation, as well as research and development. appeal or profitability of our products and services a Our investment policy supports research and innovation, including by contributing to public (EU, France, etc.) and private programs, participating in a Infrastructure obsolescence standard-setting bodies (e.g. GSMA) and supporting start-ups (including through the Orange Fab network). a Insufficient scale of infrastructure a Loss of contact with customers

a Geopolitical and a Potential increase in economic sanctions as a result of international tensions a We use monitoring and alert systems to anticipate a number of eventualities including national conflicts, international tensions and crises of all kinds macroeconomic instability a Pressure on supply chains of key network equipment and devices (financial crashes, epidemics and mass migration, etc.). These systems help us take appropriate steps to avoid or mitigate the risks, protect people and a Economic crisis caused by the Covid-19 pandemic assets and ensure business continuity (e.g. during the full or partial lockdowns implemented across various regions affected by the Covid-19 pandemic). a Threat to the security and safety of people and property a Breaches of fundamental freedoms resulting from injunctions from local authorities a Decline in financial performance

a Integrity and confidentiality a Events (e.g. unauthorized access to data and information, cyberattacks, injunctions from authorities a Our comprehensive security system improves measures to protect our infrastructure, products and services by implementing a Security by Design of data and information and new technology not yet fully mastered) that may compromise information and data integrity, approach and rolling out targeted mechanisms to protect and supervise our networks and IT system. confidentiality or storage and potentially invade individuals’ privacy or compromise business a Our Data Protection Officer coordinates all privacy-related programs and measures. continuity

a Major business disruption a Loss in quality, disruption or interruption of services provided due to a technical malfunction, a We monitor our networks to react quickly should an incident occur and organize the necessary preventive or curative maintenance operations. operational failure, cyberattack, damage to our infrastructure (e.g. fires at mobile base stations, a Orange ensures its solutions are as resilient as possible right from the design phase, implementing a variety of mechanisms (Security by Design, backups, fiber-optic cables being cut and copper thefts) or injunctions from authorities thorough acceptance tests, etc.). a The Business Continuity Management System (BCMS) deployed across our business units includes backup sites, preventive movement of infrastructure, system redundancy, business recovery plans, etc.

a Business model and strategy a Reluctance to adopt new technology a Guided by its purpose (which was incorporated into its bylaws in 2020), the Group continues to progress with its Engage 2025 strategic plan. a Shift toward digital sobriety a The practical measures we are taking to implement this strategy include entering into partnerships with key industry stakeholders, investing in ventures a Increased competition including in core network activities that will further our strategy and diversification priorities and investing in our networks to provide customers with enhanced connectivity. a Failure to adapt and/or diversify a We are also working on transformation projects aimed at improving our working methods in line with our commitments. a Lack of strategic resources (frequencies, IP addresses, rare earth elements, key equipment, etc.) a Loss of control of key infrastructure (networks, IT, real estate) a Multiplication of regulatory constraints a Unfulfilled financial and non-financial ambitions

a Health and safety of people a Deterioration in working conditions during an epidemic or internal transformation a We pursue a proactive risk prevention policy, which has been allocated its own budget, and have agreements in place with employee representatives. a Damage to the physical and mental health of employees, customers and partners resulting from The policy has led to a social contract and pledge to be a digital and caring employer, a range of occupational health initiatives and the implementation of prolonged and widespread remote working and increased use of equipment and services our Duty of Care plan. a Strengthening of legal safeguards regarding internet and mobile use a We ensure our equipment and devices meet all current health regulations, and support public and private epidemiological research programs (conducted a Restriction of use by the World Health Organization and the Scientific Committee on Emerging and Newly Identified Health Risks, etc.). We develop tools to measure wave intensity and circulate safety information to employees and customers on the responsible use of technology, for instance through websites designed to support families (betterinternetforkids.eu, bienvivreledigital.orange.fr, etc.).

Orange 2020 Integrated Annual Report 142 Performance that benefits everyone Meeting the UN SDGs 143

How Orange meets the UN Sustainable Development Goals

Build resilient Network coverage P.12-13; P.21; P.28-35; P.38-39; P.67; infrastructure, P.70-73; P.78-82; P.108-109; P.135 promote inclusive Business continuity P.1; P.4-5; P.20-26; P.52-53; P.56-57; and sustainable P.66; P.72-73; P.141 industrialization Development of digital solutions (BtoB) P.6-9; P.20; P.26-27; P.30-31; P.60-61; and foster innovation P.83-85 Research and innovation investment P.28-31; P.35; P.43; P.72-73; P.77; P.85; P.120-121; P.141 Financial services platforms P.10-11; P.21; P.36-37; P.54-55; P.86-87

Reduce inequality Social offers P.41; P.76; P.89; P.129; P.131 within and among Affordable products P.36; P.40-41; P.72; P.76; P.131; P.135 countries Autonomy offers P.73; P.76 Multi-service offers (essential services) P.35-37; P.76; P.84-85; P.136 User support/combating digital illiteracy P.24-25; P.35; P.40-41; P.73; P.76; P.118-119; P.131; P.135 Training for digital careers P.16-17; P.35; P.40-41; P. 72-73; P.76-77; P.94-97; P.110-111; P.131 Community support P.24-25; P.72-73; P.118-119 Workplace diversity and equality P.72-73; P.96-97; P.131; P.135; P.137

Ensure sustainable Second-hand equipment P.89; P.141 consumption and Eco-design approach to equipment P.43; P.44; P.76-77; P.89; P.112-113; production patterns P.141 Product collection and repair P.14-15; P.44-45; P.72-73; P.76-77; P.89; P.135 Waste recovery P.135 Transparency and reporting P.2; P.90-91; P.124-135; P.140-141

Take urgent action CO2 emissions P.33; P.72-73; P.76-77; P.131; P.133; to combat climate P.135 change and its Energy-efficient infrastructure P.42; P.72-73; P.76-77; P.141 impacts Renewable energy use P.42; P.72-73; P.76-77; P.114-115; P.135 Supporting our customers on their low-carbon journey P.28; P.43; P.85; P.89

Promote peaceful Freedom of expression P.131; P.141 and inclusive Personal data protection P.131; P.141 societies Cybersecurity P.20; P.26; P.84; P.116-117; P.135 Responsible technological developments P.28; P.103 Ethics & compliance P.103; P.135 Efforts to combat workplace discrimination P. 96-97; P.141 Responsible purchasing P.72-73; P.103; P.141

Strengthen the Support for SMEs/start-ups P.28; P.35; P.43; P.72-73; P.135; means of P.141 implementation Orange Campus P.35; P.94-95 and revitalize the global Partnerships (technological cooperation, P.26-27; P.30-31; P.33; P.82-83; partnership for industrial partnerships, PPPs) P.120-121; P.135; P.141 sustainable development Employee outreach P.73; P.135

Orange 2020 Integrated Annual Report 144

Useful links and contacts Orange – Communication, Brand and Engagement Department 111, quai du Président-Roosevelt – 92130 Issy-les-Moulineaux (France) +33 (0)1 44 44 22 22 A French société anonyme with a share capital of €10,640,226,396 – Useful linksns utiles Registration number 380 129 866 48625 (Nanterre Trade and Companies Register) Integrated Annual Report rai2020.orange.com/en Corporate website orange.com Copywriting and graphic design Orange Business Services orange-business.com Pelham Media & Studio L’Éclaireur Universal Registration Document https://www.orange.com/en/regulated-information Corporate Social Responsibility gallery.orange.com/rse Credits Orange brand site, the Orange Foundation, Boris ALLIN / @odieuxboby / Fisheye, Vincent Fournier, Getty Images, Working at Orange orange.jobs Nicolas Gouhier, Laurent Miquel, Paolo Verzone / Agence VU. Enovacom enovacom.com Orange Foundation fondationorange.com/en Translation Digital Society Forum digital-society-forum.orange.com/en Alto International Bien vivre le digital bienvivreledigital.orange.fr (French only) Follow us on Facebook facebook.com/Orange Printing Follow us on Twitter @orange 3,100 copies of this report were printed, 2,100 of which in French and 1,000 in English. It was printed in France using vegetable-based ink on paper made from fully recycled fibers. @orangeRSE @presseorange

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