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Annual Report 2020 9 2020 Management Report

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Annual Report 2020 9 2020 Management Report HUMAN RESOURCES MANAGEMENT 2020 ANNUAL REPORT SUMMARY 1 About SYNERGIE 2 Members of the boards, Directors of services and Statutory Auditors 3 Chairman’s message 4 Our 2020 results in facts and figures 107 Corporate Financial 5 Our areas of development Statements 6 More than 50 years of success 108 Financial data 8 SYNERGIE and its related companies 123 Statutory auditors’ report on the annual financial statements of SYNERGIE SE 9 Report for 2020 10 Management report 127 Other Information 47 Report of the supervisory board on 128 General legal information corporate governance 129 Statutory auditors' report on 61 Statutory Auditors' special the capital reduction through report on regulated agreements cancellation of purchased shares and commitments 130 List of Group Companies 64 Draft resolutions adopted by the executive board and proposed at the combined shareholders' meeting of 24 June 2021 69 Consolidated Financial Statements 70 Financial data 103 Statutory auditors' report on the consolidated financial statements DISCLAIMER: This document is a free translation of the French language annual report produced solely for the convenience of English speaking readers. However, only the French text has any legal value. Consequently, the translation may not be relied upon to sustain any legal claim, nor should it be used as the basis of any legal opinion and SYNERGIE SE expressly disclaims all liability for any inaccuracy herein. ABOUT SYNERGIE SYNERGIE is a Group with an international dimension proposing a comprehensive offering of Human Resources Management and development services for companies and institutions. AN INTERNATIONAL NETWORK, TEAMS TO SUIT YOUR NEEDS 1 ST Independent French 4, 200 group Permanent employees 5 TH European 750 17 group Agencies Countries MULTI SECTOR KNOW HOW AND MULT IPLE AREAS OF EXPERTISE 10% Construction and 47% Industry Public works 26% 17% Tertiary Transport & miscellaneous and logistics including specialities 44% 56% Key accounts SME/SMI SYNERGIE 2020 ANNUAL REPORT 1 MEMBERS OF THE BOARDS DIRECTORS OF SERVICES AND STATUTORY AUDITORS MEMBERS OF THE EXECUTIVE BOARD Daniel AUGEREAU Chairman Yvon DROUET Sophie SANCHEZ Olga MEDINA Victorien VANEY MEMBERS OF THE SUPERVISORY BOARD Julien VANEY Chairman HB COLLECTOR represented Vice-Chairman by Christoph LANZ Vera CVIJETIC BOISSIER DIRECTORS OF SERVICES Daniel AUGEREAU Chairman of the Executive Board Yvon DROUET CEO Finance and Investments Sophie SANCHEZ CEO HR, Communication and Innovation Olga MEDINA Cash Management and Consolidation Florence KRYNEN Legal Department François PINTE Secretary General, CSR and Compliance Jérome LUCET International Development Elsa THABART Human Resources France Martine BAUD Administrative Management of Temporary staff Martial LOYANT France Finance Accounting Marc de TERNAY Credit Management Olivier CLOS Information Technology Department Candice GAU Marketing and Communication Florence CORMERAIS Operational Communication Arnaud HUGUES Operational Marketing Alexandra OLRY DE LABRY Business Projects STATUTORY AUDITORS APLITEC AUDIT & CONSEIL Firm SAINT HONORÉ BK&A Firm SYNERGIE 2020 ANNUAL REPORT 2 MEMBERS OF THE BOARDS CHAIRMAN'S DIRECTORS OF SERVICES MESSAGE AND STATUTORY AUDITORS Dear Shareholders, MEMBERS OF THE EXECUTIVE BOARD Due to the global health crisis and its effects on the economy, 2020 was a year in which we bolstered more than ever our defensive and offensive strategies to deal Daniel AUGEREAU Chairman with the diffi cult ordeal facing us and re-established the role of people within our Yvon DROUET companies. Sophie SANCHEZ After a signifi cant impact from the pandemic during the start of the year, we immediately took necessary and appropriate measures to enable our teams to remain Olga MEDINA mobilised on the ground or through remote working to meet the needs of our clients, Victorien VANEY while at the same time respecting the health measures imposed. After growing sharply during the second half of the year, our consolidated turnover reached €2,190.3 million, 17.10% lower than in 2019 on a like-for-like basis, versus MEMBERS OF THE SUPERVISORY BOARD a market decline, particularly in France, of 23.6%. Our foreign subsidiaries turned in a particularly strong performance, accounting for Julien VANEY Chairman 55% of the Group’s consolidated activity, while our presence in the high value added digital services sector grew signifi cantly in Europe. HB COLLECTOR represented Vice-Chairman THE HEALTH CRISIS by Christoph LANZ During the year, we continued to invest intensively in training our employees and temporary personnel to enable them to adapt to new professional requirements. Vera CVIJETIC BOISSIER HAS ACCELERATED We also pursued an ambitious CSR policy for which we were named a winning THE USE OF DIGITAL socially responsible company by Le Point magazine in its 2021 rankings, and became a benchmark on the labour market in the areas of gender equality and the TECHNOLOGY TO integration of people with a disability, both among client companies by offering DIRECTORS OF SERVICES THE EXTENT IT IS advice and among job seekers by providing professional career guidance. Daniel AUGEREAU Chairman of the Executive Board NOW OF CRITICAL Moreover, the health crisis, which was still among us at the time of writing, Yvon DROUET CEO Finance and Investments accelerated the usage of digital technology to the extent it has become of critical importance to the workplace in the post-crisis period. Sophie SANCHEZ CEO HR, Communication and Innovation IMPORTANCE TO THE More than 80% of our candidates today use their mobile phone to carry out job Olga MEDINA Cash Management and Consolidation POST-CRISIS PERIOD searches, our temporary personnel want online access to their administrative Florence KRYNEN Legal Department documents, our clients want to be able to dematerialise the process for delegating François PINTE Secretary General, CSR and Compliance the personnel placed with them, and our teams expect ever more rapid and effi cient Jérome LUCET International Development new technologies. Elsa THABART Human Resources France To enable us to offer a digital, in-person or hybrid approach to all our stakeholders, last year we began to implement the “2021-2023 SYNERGIE Group digital Martine BAUD Administrative Management of Temporary staff transformation plan”. Martial LOYANT France Finance Accounting However, these new “SYNERGIE experiences” must always remain aligned with Marc de TERNAY Credit Management our values of proximity, team spirit, diversity and ambition, and we must avoid our Olivier CLOS Information Technology Department services being reduced to merely matching CVs and job offers with new technology Candice GAU Marketing and Communication uses that could distance us from our deep-root principle of respect for people. Florence CORMERAIS Operational Communication Finally, thanks to the dedication shown by everyone, we have had a good start to the Arnaud HUGUES Operational Marketing year and are targeting turnover of over €2.5 billion, on a like-for-like basis, and the fi nalisation of new acquisitions. Alexandra OLRY DE LABRY Business Projects In order to thank our shareholders, the Executive Board will propose a dividend of €0.80 per share at the Shareholders’ Meeting of 24 June. Yours faithfully. STATUTORY AUDITORS APLITEC AUDIT & CONSEIL Firm Daniel AUGEREAU SAINT HONORÉ BK&A Firm Chairman of the Executive Board of the SYNERGIE Group SYNERGIE 2020 ANNUAL REPORT 2 SYNERGIE 2020 ANNUAL REPORT 3 OUR 2020 RESULTS IN FACTS AND FIGURES SYNERGIE'S MEASURES TO DEAL WITH THE HEALTH CRISIS • Protection of our permanent and temporary personnel by: High industrial - Implementing health protocols and raising investment: employee awareness - Distributing protective equipment €4.3M - Developing remote working • Maintaining activity at all of its locations in order to meet the need for labour in areas that are considered essential • Mobilisation of teams with a particular focus on priority sectors A current operating profit of Surplus MAINTAIN A €89.5M PROACTIVE CSR POLICY BASED ON THREE COMPONENTS: • DIVERSITY, as illustrated by the Gender Equality, Disability and Integration Missions Surplus cashflow* for 2020 • TRAINING, for both permanent and tempo- €583M rary personnel to optimise their employability €200M (*) Including CICE Equity capital • SECURITY, through strengthened support for temporary personnel and greater awareness of the specifi c risks involved 2.19BILLION And a mobilisation in favour of young people Turnover under 26 years old with the operation “a job for a good start” €2,642M 2019 €2,190M 2020 SYNERGIE 2020 ANNUAL REPORT 4 OUR AREAS OF DEVELOPMENT DIVERSIFICATION OF ACTIVITIES • Development of commercial measures and allocation of resources to growth sectors by deploying our know-how at European level and accentuation of our multi-specialist positioning • Capture of new clients in all regions in which the Group operates and where the return to growth and need for fl exibility will offer new opportunities for partnerships with local companies • Expansion of high value added digital services in France and in European countries in which DCS Group operates • Support for the transition to a greener economy TARGETED EXTERNAL ACCELERATION OF GROWTH SYNERGIE'S DIGITAL TRANSFORMATION • A selective approach to the picking of target companies, with a particular focus on development (2021 2023) BY: opportunities in countries in which the Group is already present • Digitising internal processes with low added value to steer our
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