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The OUTBOUND Business Magazine a DDP Publication RNI No.:DELENG/2010/34144 ` 20 the OUTBOUND business magazine A DDP Publication Volume XI Issue 1 January-March 2020 24 pages contents Winter 2020 8 NTO M!CE fun in the Philippines 10 12 INTERVIEW DESTINATION Why visit Japan for M!CE Turkey: M!CE for every size COUNSELLOR 21 Shivani Misri Sadhoo shares tips on decorum for 14 16 coworking spaces BUSINESS EVENTS CONVENTION Exploring Qatar’s M!CE Sri Lanka means business M CEtalk January-March 2020 3 international news Hyatt Regency Portland at the Oregon Convention Center opens NEWS with 600 well-appointed guestrooms and 16 suites, each guestroom features stunning views. Oman Air extended its code share with Gulf Air to include Tbilisi, Baku, Gassim, Beirut, Salalah, Khasab The best cities in the world to work and Nairobi and live abroad in 2020 Shahzad Naqvi e Expat City Ranking 2019 by InterNations, the Country Manager for UAE, Oman Air world’s largest expat community with more than 3.5 mn members, reveals how expats rate life in 82 cities around the world. e annual ranking names Taipei (1st), Kuala Lumpur, Ho Chi Minh City, Singapore, Montréal, Lisbon, Barcelona, Zug, e Hague, and Basel (10th) as the best cities to move to in 2020. More than 27,000 business appointments made at ITB Asia 2019 TCEB unveils 2020 strategy Over 13,000 participants from 132 countries attended the record-breaking show. In its twelfth year running, Chiruit Isarangkun Na Ayuthaya, President, TCEB, the conference programme brought together thought disclosed that the “Exhibition Redefi ned; 3600 Exhibition th leaders from across the M!CE, Leisure, Corporate, and Success”, & hosting of e 86 UFI Global Congress Travel Tech sectors to explore how businesses can turn in Bangkok contribute to growth." TCEB believes creative ideas into bold, yet practical, initiatives. the revenue target will be directly achieved through exhibitions, which will worth 21 billion baht in 2020. Dubai Exhibition Centre will host a number of events organised by Informa during Expo 2020, including the 20th Expo 2020 Cityscape Global (November 10-12, teams up 2020), Middle East Film and Comic Con (March 4-6, 2021), and the inaugural with Informa Games Con (March 4-6, 2021), dedicated to the growing online gaming community in the region. 4 M CEtalk January-March 2020 international news The International Congress and Convention Association (ICCA) and the World Tourism Organization (UNWTO) have begun to collaborate on a series of initiatives NEWS named Masterclasses on the Meetings Industry for tourism stakeholders in Marriot International UNWTO member states debuts JW Marriot Maldives Resort Holiday Inn Resort & Spa Phuket announces JW Marriott, part of Marriott re-opening after International, announced the opening of JW Marriott makeover Maldives Resort & Spa on As part of its re-launch, the hotel features a total of Vagaru island, Shaviyani atoll 104 studio rooms, including 17 new poolside rooms. in the Maldives. e opening e new refurbishments also off er an adult-only marks the debut of Marriott villa area with pool access and poolview rooms, new International’s iconic JW facilities and exclusive indulgence packages. "We are Marriott brand in this island thrilled to unveil the newly renovated Busakorn Wing destination. e resort features where tropical sophistication meets traditional ai 60 spacious villas and is 55 luxury. e Studio Rooms and Villas meld heritage- minutes via seaplane from Male. inspired décor but with Modern ai elegance,” said Bart Callens, General Manager of the resort. Pullman Huizhou Kaisa debuts at the east coast of the Greater Bay Area Pullman, Accor’s upbeat and contemporary premium brand, announced the opening of Pullman Huizhou Kaisa. e hotel off ers 307 well-appointed guestrooms, including 13 suites and 14 family rooms. “I anticipate promising business prospects from the leisure, corporate and M!CE business markets, as they experience fi rsthand the latest breathtaking landmark in the strategic location of Huizhou,” said Geoff rey Huang, General Manager of Pullman Huizhou Kaisa. New ‘Flugzug’ rail service between Lugano and Zurich Airport Swiss International Air Lines (SWISS) and Swiss Federal Railways (SBB) now off er ‘Team Spirit’ in Seoul customers a Seoul’s team building programmes with a leap ‘Flugzug’ rail aided by Korean culture is bringing more people service between into the city. With the richness in contents and Lugano Station ability to satisfy diversifi ed preference, team and Zurich building programmes are becoming a must-have for Airport. Selected SBB rail connections between Lugano and Zurich incentive groups coming to Seoul. In Seoul, team Airport will be issued with a SWISS fl ight number, and the cost of building is ‘seollem’-meaning gentle excitement. the rail journey is included in the SWISS fl ight ticket price. 6 M CEtalk January-March 2020 report Quality management This study by the Association of Corporate Travel Executives in collaboration with BCD Travel talks about metrics positioned to evaluate the success of a holistic travel experience ravel buyers suggest that lack of reliable data is a key data can be fragmented (29%) and unreliable (21%). As a result, obstacle to better quality measurement in business buyers are left having to draw conclusions from incomplete travel. Almost 62% of the respondents find that many data sets, creating a greater margin of error when making Timportant metrics are difficult to measure accurately: available changes to the travel programme. HOW ARE TRAVEL MANAGERS CURRENTLY TRACKING PROGRAMME QUALITY? We asked travel managers what they would ideally want to measure and compared it to what they are currently measuring. We found that metrics such as trip success, traveller engagement, and traveller friction are crucially underutilised. For example, while nearly two-thirds of those surveyed would ideally be measuring trip success rate, only 6% of travel managers are currently measuring it. This is a clear indication that despite recognising their importance, there are specific barriers that might be preventing travel managers from evaluating these metrics. THE CONSISTENTLY OVERLOOKED METRICS 62% 63% 60% Want to Measure Measuring Now 29% 20% 13% 6% 6% Trip Success Rate Traveller Friction Traveller Engagement HR Information MOVING TOWARDS COMPREHENSIVE QUALITY Travel managers highlighted the various benefits of using metrics such as trip success, travel friction, and traveller engagement in order to gain a more complete picture of programme quality. For example, 52% said that using metrics such as trip success and traveller friction can help the organisation understand traveller needs better. BENEFITS OF MEASURING OVERALL PROGRAMME QUALITY Understand Traveller Needs 52% Gain New Insight on Programme 51% Improve 47% Services Improve Policy 37% Compliance Source: ACTE & BCD Travel M CEtalk January-March 2020 7 NTO M!CE fun in Philippines At the recently-conducted session in Delhi, Philippines Tourism Marketing Office, India, kept participants engaged with special focus on Manila and Cebu islands Kanchan Nath hilippines Tourism them make interesting by the time they walk Marketing Office, itineraries. Such destination out of these trainings,” she India, recently knowledge will equip the added. Outbound tourism Pconducted a series of trade to revert to all queries from India to the Philippines trainings for destination their clients may have. has seen constant rise and managers in the trade, Having begun in Delhi, has been growing at the rate educating them on the the trainings will move of 20 per cent a year, which unique offerings of the on to Mumbai, Chennai, is quite a large number, archipelago for all types Ahmedabad, and Kolkata.” Datt shared. of travellers, while also elucidating on visa policies Soft adventures in the Seema Datt WHAT THE TRADE SAYS for Indian passport Philippines have become For Rajeev Sabharwal, holders and encouraging very popular with Chief Executive Officer, experiential travellers who millennials. Datt said Gaurav Travels, the already have an AJACSSUK that so far, she has seen destination attracts a lot of visa. The first among these that the trade is very happy The trainings tourists primarily because trainings was hosted at with this new format of will move on of its pristine beaches. The Park, New Delhi; a in-depth information about to Mumbai, “There is Bohol, Cebu, total of 123 agents marked the destination. “Since the Boracay, and even Palawan their presence at the event. generic view has been going Chennai, which has an excellent Sharing some details, around in the market for Ahmedabad, beach resort,” he shared. Seema Datt, Account quite some time, everyone and Kolkata Director, Philippines knows the Philippines. Rajiv Narula, Founder, Tourism Marketing Office, Managing Director & India, said, “This is a series Such trainings help them Chief Operating Officer of destination trainings in build exclusive itineraries at The Comforts, said, five different cities, to give and even minute details “There has been a definite an in-depth knowledge to about the destination change in the mindset the trade. For instance, if a are on their fingertips of the traveller and in the client were to visit Manila, perception of hospitality we would provide the agent as a profession, details on the attractions TREND emphasising on the there, activities their client Soft adventures in the need to stay updated can participate in, getting Philippines have become very with the nuances of a there, etc., thereby helping popular with millennials destination. This is another reason for us to come and be part of such training programmes.” Saurabh Tuteja, Joint Secretary — North India Chapter, Enterprising Travel Agent’s Association (ETAA), spoke of the destination as a must-visit for M!CE tourism. “M!CE needs a destination that is completely flexible and also offers nature and nightlife, both fun and ideal places for meetings. In my opinion, the Philippines has everything to offer for M!CE guests,” he said.
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