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Ben Terry Location Planning Manager -- More Than Just Shops
Ben Terry Location Planning Manager -- more than just shops Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in twelve countries Shop keepers? Have to be more than Shop Keepers Increasingly complexity and cost Retail supply chains Diversity of goods and how customers want them Store Reserve & Store Same day Online Installed setup collect ✓ ✓ ✓ ✓ ✗ ✓ ✓ ✓ ✓ ✓ ✗ ✓ ✓ Some ✓ ✓ Some ✓ ✓ Some ✓ ✗ ✓ ✓ How we currently do things - Newark o Centre of our UK&I Operations o Serves all UK&I Brands o Over 1.5m sq. ft. with max 4000 colleagues on site o Home Fulfillment Centre via CSC’s o Branch Fulfillment Centre o Small Products Warehouse o Customer Repair Centre Building 1 Overview Building 1 Building 1 o HFC (Home Fulfilment Centre); 440,000 sq. ft. in Chambers 2 and 3, a small portion of which is also utilised by Newark CSC. o Reverse Logistics (Returns) and Spares; 220,000 Chamber 1 Chamber 2 Chamber 3 sq. ft. on the ground floor of Chamber 1 o Customer Repair Centre; 184,000 sq. ft. on the mezzanine in Chamber 1. How we currently do things - CSCs o 22 Customer Service Centres o 5m+ home visits per year o 250 Specialist Engineers o +250,000 white goods repair in home o 7am to 9pm delivery slots o Enhanced Service Capability o Detailed Property Requirements Repair; Service; Install; Upgrade; Membership Ben Terry - Introduction Career History: 15 years experience in site location / retail analysis GeoBusiness Solutions – retail & leisure consultancy PinPoint -
The World's Most Active Consumer Electronics Professionals on Social
Europe's Most Active Consumer Electronics Professionals on Social - May 2021 Industry at a glance: Why should you care? So, where does your company rank? Position Company Name LinkedIn URL Location Employees on LinkedIn No. Employees Shared (Last 30 Days) % Shared (Last 30 Days) 1 EPOS https://www.linkedin.com/company/eposaudio/Denmark 438) 121) 27.63% 2 VanMoof https://www.linkedin.com/company/vanmoof/Netherlands 346) 80) 23.12% 3 ATAG Benelux https://www.linkedin.com/company/atagbenelux/Netherlands 269) 59) 21.93% 4 Eurofred https://www.linkedin.com/company/eurofred-group/Spain 206) 43) 20.87% 5 Zound Industries https://www.linkedin.com/company/zoundindustries/Sweden 245) 49) 20.00% 6 Cellularline https://www.linkedin.com/company/cellularline-group/Italy 227) 44) 19.38% 7 Jabra https://www.linkedin.com/company/jabra/Denmark 1,898) 351) 18.49% 8 Swappie https://www.linkedin.com/company/swappie/Finland 331) 57) 17.22% 9 Trust International https://www.linkedin.com/company/trustofficial/Netherlands 261) 41) 15.71% 10 LDLC https://www.linkedin.com/company/ldlc/France 393) 58) 14.76% 11 Devialet https://www.linkedin.com/company/devialet/France 326) 46) 14.11% 12 Netatmo https://www.linkedin.com/company/netatmo/France 251) 35) 13.94% 13 Skousen https://www.linkedin.com/company/skousen/Denmark 235) 30) 12.77% 14 WhiteAway https://www.linkedin.com/company/whiteaway-group/Denmark 252) 31) 12.30% 15 - COYOTE - https://www.linkedin.com/company/coyotesystem/France 340) 38) 11.18% 16 Bang & Olufsen https://www.linkedin.com/company/bangolufsen/Denmark -
Mintel Reports Brochure
Electrical Goods Retailing - UK - February 2018 The above prices are correct at the time of publication, but are subject to Report Price: £1995.00 | $2693.85 | €2245.17 change due to currency fluctuations. “Spending on electricals held up well in 2017 despite increased pressure on consumers’ finances. However, it was again the non-specialists that were the driver, particularly those with a strong presence online as spending increasingly moves to online channels.” – Nick Carroll, Senior Retail Analyst This report looks at the following areas: BUY THIS Demand is equally being driven by high levels of promotional activity, which whilst successful in driving REPORT NOW short-term sales has the potential in the long run to undermine the pricing integrity of those within the sector. VISIT: • Discounting: friend or foe? store.mintel.com • How can retailers continue to grow if discretionary spending falls? • How can specialists best utilise their expertise in a digital world? CALL: EMEA +44 (0) 20 7606 4533 Brazil 0800 095 9094 Americas +1 (312) 943 5250 China +86 (21) 6032 7300 APAC +61 (0) 2 8284 8100 EMAIL: [email protected] This report is part of a series of reports, produced to provide you with a DID YOU KNOW? more holistic view of this market reports.mintel.com © 2018 Mintel Group Ltd. All Rights Reserved. Confidential to Mintel. Electrical Goods Retailing - UK - February 2018 The above prices are correct at the time of publication, but are subject to Report Price: £1995.00 | $2693.85 | €2245.17 change due to currency fluctuations. Table of Contents Overview What you need to know Products covered in this Report Executive Summary The market Real incomes feeling the squeeze Figure 1: Real wage growth: wages growth vs inflation, January 2014-December 2017 Spending on electricals accelerates in 2017 Figure 2: Consumer spending on all electrical products: market size and forecast (including VAT), 2012-22 Specialists continue to lose share Figure 3: Electrical goods specialists as a % of all consumer spending on electrical goods (incl. -
ICO Issues Monetary Penalty Notice Under DPR 1998
ICO Issues Monetary Penalty Notice under DPR 1998 Released : 09 Jan 2020 RNS Number : 2698Z Dixons Carphone PLC 09 January 2020 Information Commissioner's Office issues Monetary Penalty Notice under Data Protection Act 1998 DSG Retail Limited, a subsidiary of Dixons Carphone plc, has today received a Monetary Penalty Notice from the UK Information Commissioner's Office (ICO) in relation to the historic unauthorised access of customer data previously announced on 13 June 2018 and 31 July 2018. The ICO has imposed a fine of £500,000 under the Data Protection Act 1998. Dixons Carphone Chief Executive, Alex Baldock, said: "We are very sorry for any inconvenience this historic incident caused to our customers. When we found the unauthorised access to data, we promptly launched an investigation, added extra security measures and contained the incident. We duly notified regulators and the police and communicated with all our customers. We have no confirmed evidence of any customers suffering fraud or financial loss as a result. We have upgraded our detection and response capabilities and, as the ICO acknowledges, we have made significant investment in our Information Security systems and processes. We are disappointed in some of the ICO's key findings which we have previously challenged and continue to dispute. We're studying their conclusions in detail and considering our grounds for appeal." Next announcement The Group will publish its Peak Trading Statement on Tuesday 21 January 2020. For further informa on Assad Malic Group Strategy & Corporate Affairs Director +44 (0)7414 191044 Dan Homan Head of Investor Relations +44 (0)7400 401442 Amy Shields Head of External Communications +44 (0)7588 201442 Tim Danaher Brunswick Group +44 (0)207 404 5959 Information on Dixons Carphone plc is available at www.dixonscarphone.com Follow us on Twi er: @dixonscarphone About Dixons Carphone Dixons Carphone plc is a leading mul channel retailer of technology products and services, opera ng 1,500 stores and 16 websites in eight countries. -
Distributed Tuning of Boundary Resources: the Case of Apple's Ios Service System
Ben Eaton, Silvia Elaluf-Calderwood, Carsten Sørensen and Youngjin Yoo Distributed tuning of boundary resources: the case of Apple's iOS service system Article (Published version) (Refereed) Original citation: Eaton, Ben, Elaluf-Calderwood, Silvia, Sorensen, Carsten and Yoo, Youngjin (2015) Distributed tuning of boundary resources: the case of Apple's iOS service system. MIS Quarterly, 39 (1). pp. 217-243. ISSN 0276-7783 Reuse of this item is permitted through licensing under the Creative Commons: © 2015 The Authors CC-BY This version available at: http://eprints.lse.ac.uk/63272/ Available in LSE Research Online: August 2015 LSE has developed LSE Research Online so that users may access research output of the School. Copyright © and Moral Rights for the papers on this site are retained by the individual authors and/or other copyright owners. You may freely distribute the URL (http://eprints.lse.ac.uk) of the LSE Research Online website. SPECIAL ISSUE: SERVICE INNOVATION IN THE DIGITAL AGE DISTRIBUTED TUNING OF BOUNDARY RESOURCES: THE CASE OF APPLE’S IOS SERVICE SYSTEM1 Ben Eaton Department of IT Management, Copenhagen Business School, Copenhagen, DENMARK {[email protected]} Silvia Elaluf-Calderwood and Carsten Sørensen Department of Management, The London School of Economics and Political Science, London, GREAT BRITAIN {[email protected]} {[email protected]} Youngjin Yoo Fox School of Business, Temple University, Philadelphia, PA 19140 UNITED STATES {[email protected]} The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resource- integrating actors whose relationships are governed by shared institutional logics, standards, and digital technology. -
Dixons Carphone
Dixons Carphone 14 years of delivering an outstanding maintenance solution, built on a foundation of collaboration and flexibility. A long-standing partnership VINCI Facilities’ regional management team are VINCI Facilities provides planned and reactive FM works strategically located across England, Wales and Scotland, to circa 450 Currys, Dixons and Carphone Warehouse sites enabling them to respond rapidly to site-specific issues. across the UK and the Republic of Ireland. This encompasses Each manager has also received training in specialist areas, the client’s entire network of sites, including: such as gas, electrics, roofing and scaffolding, in order to » Currys PC World and Carphone Warehouse stores. better support the contract’s wider team of nationwide » 29 Dixons tax-free airport stores. engineers. » 23 distribution centres, the largest of which covers an area of 2,000,000sq.m and is operational 24/7/365. Collaboration Self-delivery In order to maximise the pool of knowledge within the VINCI Facilities self-delivers the majority of the works, partnership, joint training activities are rolled out for both including 24/7/365 planned and reactive maintenance to VINCI Facilities and Dixons Carphone. Recent sessions have building fabric and M&E assets. covered topics such as CDM 2015 regulations, asbestos This approach ensures control of the service delivery, regulations, Tyco sprinklers, Daikin air conditioning and while also strengthening communication, reliability and IOSH Managing Safely. accountability. Health, safety, environment and quality The self-delivered model is underpinned by VINCI Facilities’ To ensure exemplary HSEQ standards, VINCI Facilities external accreditations covering the UK and Ireland. provides comprehensive training for managers from both Exceptional management organisations, including IOSH Managing Safely and a range The contract benefits from a management team that acts of specialist compliance courses on topics such as asbestos as an extension of Dixons Carphone’s own team. -
European Technology Media & Telecommunications Monitor
European Technology Media & Telecommunications Monitor Market and Industry Update H1 2013 Piper Jaffray European TMT Team: Eric Sanschagrin Managing Director Head of European TMT [email protected] +44 (0) 207 796 8420 Jessica Harneyford Associate [email protected] +44 (0) 207 796 8416 Peter Shin Analyst [email protected] +44 (0) 207 796 8444 Julie Wright Executive Assistant [email protected] +44 (0) 207 796 8427 TECHNOLOGY, MEDIA & TELECOMMUNICATIONS MONITOR Market and Industry Update Selected Piper Jaffray H1 2013 TMT Transactions TMT Investment Banking Transactions Date: June 2013 $47,500,000 Client: IPtronics A/S Transaction: Mellanox Technologies, Ltd. signed a definitive agreement to acquire IPtronics A/S from Creandum AB, Sunstone Capital A/S and others for $47.5 million in cash. Pursuant to the Has Been Acquired By transaction, IPtronics’ current location in Roskilde, Denmark will serve as Mellanox’s first research and development centre in Europe and IPtronics A/S will operate as a wholly-owned indirect subsidiary of Mellanox Technologies, Ltd. Client Description: Mellanox Technologies Ltd. is a leading supplier of end-to-end InfiniBand and June 2013 Ethernet interconnect solutions and services for servers and storage. PJC Role: Piper Jaffray acted as exclusive financial advisor to IPtronics A/S. Date: May 2013 $46,000,000 Client: inContact, Inc. (NasdaqCM: SAAS) Transaction: inContact closed a $46.0 million follow-on offering of 6,396,389 shares of common stock, priced at $7.15 per share. Client Description: inContact, Inc. provides cloud contact center software solutions. PJC Role: Piper Jaffray acted as bookrunner for the offering. -
Dixons Retail Plc a Year of Strong Performance
PR 06/14 7.00am, Thursday, 26 June 2014 DIXONS RETAIL PLC A YEAR OF STRONG PERFORMANCE Dixons Retail plc, one of Europe’s leading specialist multi-channel electrical retail and services companies, today announces preliminary audited results for the financial year ended 30 April 2014. Key highlights Group underlying profit before tax increased by 76% to £166.2 million versus £94.5 million reported last year and up 10% on a restated basis (1), (2). – Further strong progress in the UK & Ireland with underlying operating profits up 24%(1) – Elkjøp delivered another strong year with record sales – Greece delivered an improved performance with some signs of stability returning to the market Another successful year for the Group, delivering on its key objectives: – Firm establishment of a sustainable business in a multi-channel world – Disposals of all non-core operations, leaving the Group with leading positions in all our core markets Proposed merger with Carphone Warehouse announced to develop a leading position across electricals, mobiles and connectivity. – European Commission has confirmed that it has unconditionally cleared the proposed merger Group online sales increased by 16% to £1 billion. Customer service metrics at their highest ever recorded levels in all markets. Return on capital employed of 16.3%, up from 14.9% in the prior year. Group costs reduced by a further £45 million completing the two year £90 million cost reduction initiative. Very strong cash generation with the Group ending the year with net cash increasing to £70.9 million. Financial highlights Total underlying Group sales up 3% at £7.22 billion (2012/13 £7.03 billion) (1). -
Operating Review International
Operating review 1 International 2 3 4 1. Unbeatable offers in Gentofte – El Giganten’s biggest store in Denmark. 2. Gigantti doubled its store base in Finland, growing from four to eight stores. 3. Thousands of customers queued to shop in the first Electro World store in Budapest, February 2002. 4. Shopping for fantastic offers at the Electro World opening. 22 Dixons Group plc Annual Report & Accounts 2001/02 4 The International Retail division achieved Elkjøp opened 15 new stores, including an operating profit of £15.2 million five El Gigantens in Sweden and four (£22.3 million) on sales increased by Gigantti stores in Finland, bringing its 14 per cent to £688 million (£602 million). total to 148 stores in five countries. We intend to open a further 11 new Nordic countries stores in this financial year. Elkjøp’s sales increased by 12 per cent to £596 million (£531 million). Although Central Europe like for like sales were 1 per cent lower, In February, the Elkjøp team launched this reflected a downturn in a number the Group’s first store in Hungary under of Nordic markets. Elkjøp continued to the Electro World brand. The 43,000 5 gain share in each of its markets. square feet store combines the best of the Group’s formats from around In July 2001, Elkjøp completed Europe. The store has quickly established the purchase of seven out of town a strong market presence.We intend SuperRadio stores in Denmark. to open a further Electro World store These stores have been rebranded in Budapest and our first in Prague this under Elkjøp’s El Giganten fascia and financial year. -
Chief Executive's Review Group Turnover for the 52 Weeks Ended 27
Chief Executive’s review Group turnover for the 52 weeks ended 27 April 2002 increased by 5 per cent to £4,888 million (2000/01 £4,643 million excluding Freeserve). Like for like sales were unchanged across the Group in challenging markets. Group profit before tax and exceptional The Group continued to grow market telecoms solutions provider for the items increased by 7 per cent to £297.2 share, showing particularly strong gains business to business market. million (2000/01 £277.8 million before in widescreen televisions, large domestic taxation, exceptional items and Freeserve). appliances, games, personal computers International and PC related products. The International Retail division achieved UK Retail an operating profit of £15.2 million UK Retail division operating profit before The product cycle is a major determinant (£22.3 million) on sales ahead 14 per cent exceptional items was £253.6 million of sales growth. New products have at £688 million (£602 million). (£244.8 million), an increase of 4 per cent. driven sales even during the recessions Total UK Retail sales were £4,122 million of the early 1980s and 1990s. Looking Our expansion into Continental (£3,979 million), a 4 per cent increase ahead, the product outlook appears Europe continued, with investments year on year and unchanged like for like. positive with new technologies coming in eight markets. The Group now has onto the market, from large flat screen retail operations in 11 countries. Although Currys and PC World made televisions to wireless home networks, As anticipated, start-up losses were strong contributions to the divisional and the potential for a recovery in the incurred in new businesses in France, performance, these were largely personal computer market. -
Multichannel-Now-Retail-Week.Pdf
Contents Foreword Page 3 Sponsor foreword Page 4 Executive summary Page 5 Chapter 1 Retailers reorganising around the customer Page 8 Structural and operational changes taking place in businesses prove that retailers are using actions, not just words, when it comes to creating genuine cross-channel customer experiences Chapter 2 Property: what lies ahead for stores? Page 14 Changing footfall patterns combined with the cannibalisation of store sales by online channels is polarising the retail property market. But the good news is that retailers realise they must invest in the space they want to keep Chapter 3 Pricing, promotions and marketing in a multichannel world Page 18 In non-food retail in particular, online promotions are creating price differentials between channels. But online marketing channels are allowing retailers to stretch their budgets further Chapter 4 Mobile: the connective tissue between all other channels Page 22 Customers’ desire to use mobiles to support online and offline purchases is evident. Retailers are quickly finding how valuable mobile is as a sales channel and to create seamless journeys between other channels Chapter 5 The last mile for delivery, fulfilment and click and collectPage 27 The fulfilment of web orders is one of the most competitive areas of multichannel retailing. We explain why convenience is winning over pure speed, and how this impacts the premium services being launched Chapter 6 International expansion moves from passive to active Page 31 The first wave of international expansion through ecommerce has caught on. Now retailers are using the data collected from international delivery to further target markets with the most potential Chapter 7 Channel proliferation and the rise of the marketplace Page 35 Complicating matters for retailers is the creation of channels such as mobile, Facebook and international ecommerce. -
Intel Announced As Headline Sponsor for 2018 ESL Premiership
Jan 16, 2018 11:30 GMT Intel Announced as Headline Sponsor For 2018 ESL Premiership Currys PC World to join Intel as PC Partner furthering commitment to UK esports 16 January 2018, London UK: ESL, the world’s largest esports company, today announced Intel as the official headline sponsor of the ESL Premiership, the UK’s national esports league, for 2018. As part of the sponsorship, Intel is collaborating with Currys PC World to highlight its best-in-class processors in gaming machines sold by the retailer. The partnership is an important milestone in ESL’s efforts to expand national- level esports in the UK. By working with two brands experienced in delivering quality for gamers - Intel, a legacy esports brand, and Currys PC World, the UK’s largest electrical retailer - ESL can secure the future of the UK’s premier esports national championships and embark on an expansion programme aimed at supporting and growing esports at a grassroots level in the UK. “Intel is the largest endemic brand currently within esports,” commented James Dean, UK managing director at ESL. “To have Intel as headline sponsor of the ESL Premiership for 2018, not only solidifies that claim, but adds further credibility to our National Championship, which has grown year on year for the past five years.” “We’re also pleased to have the involvement of Currys PC World, another household brand familiar to UK gamers for years. Partners like these are imperative to running successful, national-level esports. We are proud to be associated with brands like Intel and Currys PC World and we look forward to working with them closely to further develop the growing grassroots esports ecosystem in the UK.” As part of Intel’s sponsorship of the ESL Premiership for the year ahead, all PCs used during the offline finals will be powered by 8th Gen Intel® Core™ i7 processors to deliver the premium performance that gaming and esports demand.