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Atos 2012 Registration Document registration document 2012 Your business technologists. Powering progress Contents A Group overview 5 Business profile 5 Revenue profile 7 CEO Message 8 Persons responsible 10 Atos in 2012 11 Group presentation 16 Stock market overview 24 B Atos positioning in the IT market 25 Overview 25 Strategy, organization and objectives for 2013 40 Sales and Delivery 52 Human Resources policy and talent development 77 C Corporate Social Responsibility 87 Vision & Strategy 87 Missions and Commitments 96 Achievements in 2012 regarding social commitments 100 Achievements in 2012 regarding environmental commitments 117 Achievements in 2012 regarding commitments towards Society 123 Contents Achievements in 2012 regarding Sustainability Excellence in Clients 132 Information about the report 136 Performance Indicators (cross reference table) 144 D Financials 159 Operational review 159 2013 Objetives 188 Financial review 189 Consolidated financial statements 197 Parent company summary financial statements 265 E Risks, governance and common stock 287 Risk analysis 287 Corporate Governance 295 Report of Chairman of the Board of Directors on Corporate Governance and Internal Control 306 Executive compensation and stock ownership 323 Resolutions 333 Code and charts 334 Common stock evolution and performance 338 F Appendix 353 Definitions 353 AMF cross-reference table 358 G Locations and contacts 369 Headquarters 369 Corporate Functions 369 Global organization 370 Implantations 370 Your business technologists. Powering progress 3 2012 Registration Document GROUP OVERVIEW 1 Business profile 5 2 Revenue profile 7 3 CEO Message 8 4 Persons responsible 10 5 Atos in 2012 1 1 6 Group presentation 16 A 7 Stock market overview 24 A.1 Atos SE (Societas Europaea) is an international Managed Services - Transforming IT infrastructure and information technology services company with business operations annual pro forma revenue of EUR 8.8 billion and 76,400 As the undisputed leader in Managed Services, we are employees in 47 countries. Serving a global client base, one of the few companies that can provide all the “design, it delivers hi-tech transactional services, consulting and build and operate” elements of a complete outsourcing technology services, systems integration and managed solution. We manage and transform all the IT operations services. of our clients, including the management of their entire information and data processing systems. As the Worldwide IT Partner for the Olympic Games and top sponsor, Atos integrates, manages and secures Systems Integration - Delivering seamless business the vast IT system that relays results, events and athlete systems information to spectators and media around the world. We have a strong portfolio of Systems Integration offerings The Olympic Games are a complex mix of technology, to provide increased added value for clients, as well as a processes and people. Not only is there the scale and source of better growth and profitability. Our enhanced complexity of the project, covering many clients, sites and distributed delivery model has quality, scalability, systems, but it is also a multi-supplier project with many predictability and flexibility at low price point, and we have varied dependencies. Furthermore, the whole event a strong nearshore and offshore presence. We continue Business profile Business is highly visible and the world is watching. And where to adapt our existing portfolio to cater for the increasing victory is measured by the smallest margin, there are no demand for Software-as- a-Service. second chances. High-Tech Transactional Services - Advancing business Sustainability is at the core of Atos’ corporate strategy strategy through innovative processing solutions and its ambition remains to be recognized as a world Our real-time, interactive world is based on transactions leader in providing innovative IT solutions to help our and connections. This is exactly what Atos Transactional clients become more sustainable. So by embedding Services are all about: delivering end-to-end digital sustainability in the Group as part of one company DNA, services for B-to-B-to-C activities across all industries. Atos automatically ensures that it is similarly embedded in It brings together Atos’s core business and expertise in all the propositions we make to our clients. In this way Atos payment, eServices & Financial markets, Smart Energy, will become “best-inclass”, not only for its own operations, BPO and Civil & National Security. but also in the way it serves its clients. The company wants to be recognized as one of the best companies to work for, Through our Atos Worldline Specialized Business Unit innovative, socially responsible and able to attract and (SBU), we are a European leader in innovative payment retain the best talents across all our geographies. services with 40 years of recognised experience in that field. We are specialized in electronic payment services Our expertise covers a wide range of specialties and we for merchants, financial & payment institutions; eServices are always seeking new opportunities and innovations. for Customers, Citizens and Social Communities for many private or public sectors; and Services for Financial Markets. Your business technologists. Powering progress 5 2012 Registration Document Group Overview A1 Bussines profile With our Atos Worldgrid SBU we focus on delivering Financial Services sophisticated integration projects and real time Smart Even though banking and insurance companies face Energy solutions to Energy & Utilities companies across distinct and different pressures, both must excel in the power, water, oil & gas value chains This enables building reputation and loyalty with their clients. energy efficiencies, increases sustainability, while Maximum efficiency of back office processes must liberate improving operational performance of our customers. resources focused on serving increasingly sophisticated customers. Atos supports the world’s leading financial Finally our BPO entity delivers process outsourcing services companies through times of rapid change, services for health and financial services. enabling innovative client engagement and clinical operational efficiency. Consulting & Technology Services - Transforming Telecommunications, Media & Technology business through innovation leveraging Information Telecommunications and media companies are the Technologies defining forces in the digital age: digital collaboration Atos Consulting & Technology Services help clients and communication are what makes today different. deliver innovation to their customers and improve cost Companies are seeking new revenue streams as and effectiveness by leveraging Information Technologies. traditional business is eroded. Atos can help, bringing With over 7,000 experts we provide advisory services and mastery of new media management and dynamic expertise so that our clients keep control of their processes monetization to the table. and projects, can customize as much as required by directly managing the resources provided, and keep Energy & Utilities ownership of their assets and systems. Energy and utility companies can only compete if they can establish and sustain operational excellence Atos industry expertise in everything they do. The ability to master real-time Atos forges long-term partnerships with both large information from the rig and the smart meter to the groups and multinational companies and SMEs. Its high executive dashboard are now critical. Atos has over 30 technological expertise and industry knowledge allow years’ specialist experience in these sectors and around him to work with clients in the following sectors: 3,000 energy and utility industry IT experts, of which 1,600 work in our dedicated Atos Worldgrid unit. Manufacturing, Retail & Services Success in manufacturing, retail and service today hinges on the ability to join everything up across the value chain. Atos knows how. We can help optimize operations at a single plant and drive actionable agility across the enterprise. Expertise in industry specific production and innovation processes combines with skill in MES and PLM to deliver sustainable business value to our manufacturing, retail and services industry clients. Public sector, Healthcare & Transport Doing more with less remains the dominant theme in public services, underpinning the need for new models of IT service provisioning. Application modernization, secure Cloud computing and shared services become pivotal in a sector in which cultural differences and process rather than technological change are often the biggest challenge. With its deep understanding of cultural diversity, Atos is an active partner in process and technology to governments, healthcare and transport service providers. 6 Your business technologists. Powering progress 2012 Registration Document Group Overview A.2 Revenue profile In 2012, 77 percent of the revenue base was generated by Europe remained the Group’s main operational base, the multi-year contracts, increasing by +2 points compared integration of SIS consolidated the European customer A.2 to full year 2011, deriving from outsourcing contracts base and resulted also in a larger size of North America. (reported as Managed Services for 47 percent of total revenue), application management contracts (8 The Group provides high value IT services through five percent included in Systems Integration) and Hi-Tech global markets which are Manufacturing Retail & Services; Transactional Services & Specialized
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