Technology, Media & Telecommunications Predictions
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Technology, Media & Telecommunications Predictions 2016 China Edition Contents Technology 1 Touch commerce: the mobile online checkout gets an express lane 2 Mobile payment in China: offline payment a “battleground” 4 Graphene: research now, reap next decade 8 Graphene in China: “Bounding” graphene industry in China 11 Cognitive technologies enhance enterprise software 14 Cognitive technologies in China: the rise of intelligent manufacturing and intelligent services 17 Media 19 Virtual reality: a billion dollar niche 20 Virtual reality in China: B front grows steadily, C front is starting out 24 The award for stable box office revenues in the face of digital media goes to… 26 Film in China: a golden age 31 US TV: erosion, not implosion 33 TV in China: Innovation and Integration 37 European football scores $30 billion 38 Football in China: Chinese Super League on the rise 41 Telecommunications 45 The dawn of the Gigabit Internet age: every bit counts 46 Gigabit broadband in China: encouraging the fusion between telecommunication and the broadcasting system 50 Used smartphones: the $17 billion market you may never have heard of 51 Used mobile phones in China: large stock with upcoming changes 54 VoLTE / VoWiFi: capacity, reach and capability 56 VoLTE in China: breaking business model bottleneck is imperative 58 Photo sharing: trillions and rising 59 Photo sharing in China: tapping into the value of steps after photo taking 62 Endnotes 64 Technology Touch commerce: the mobile online checkout gets an express lane 2 Mobile payment in China: offline payment a “battleground” 4 Graphene: research now, reap next decade 8 Graphene in China: “Bounding” graphene industry in China 11 Cognitive technologies enhance enterprise software 14 Cognitive technologies in China: the rise of intelligent manufacturing and intelligent services 17 Technology, Media & Telecommunications Predictions 2016 1 Touch commerce: the mobile online checkout gets an express line Deloitte Global predicts that in 2016, the number Deloitte member firm research has found that as of mid- of individuals who use a third party touch-based 2015 about a third of respondents in developed markets payment service to make a purchase on their mobile browse shopping websites/apps on a weekly basis, but devices (smartphones and tablets) should increase by only nine percent purchase (see Figure 1). A first-time 150 percent, to reach 50 million regular users1. visitor to a mobile website or app may need to type in name, address, email, phone number, and sometimes Touch commerce enables a customer to make a secure purchase preferences, security details (passwords, security first-time or subsequent payment on any merchant’s questions) and finally payment details to complete a website or app without having to provide registration or transaction. The wide scope of information required, log-in details either to the merchant or to the payment coupled with the difficulty of entering it on a touch service. Authorizing the transaction on a mobile device screen, likely contributes to the abandonment of baskets. simply requires the application of a fingerprint or a few (typically two) touches of a screen. Submitting all these data on a computer with a full- size keyboard is a chore. On a five-inch touch screen, Critically, touch commerce reduces significantly the time with predictive text in a mischievous mood and on taken from browsing to transaction on a mobile phone, a juddering bus, it can be tortuous. and on an app or website which the customer has not used before, to mere seconds from tens of seconds or Touch commerce enabled by third-party services even minutes. removes much of the ‘grit’ from mobile transactions, reducing the entire process to the application of Touch commerce enables retailers to exploit shoppers’ a fingerprint or one or two touches of the screen. increasing use of mobile devices to browse retail sites and apps. Transactions on sites and apps remain scarce, There are likely to be two principal types of third-party with laborious payment processes often to blame. touch-based mobile payment services in 2016. Indeed cart abandonment in mobile commerce can be as high as 80 percent2. Easier checkout has been One is linked to the device’s operating system (OS). identified as a key factor/key requirement for increased Shopping applications can use existing information mobile buying3. associated with the OS, including payment card details and home address. Payments for this service are typically authenticated by a fingerprint and can be used within apps4. Goods can be shipped to the default address stored in the OS. Figure 1: Respondents who use their phone to browse or purchase from shopping websites/apps at least weekly Q: How frequently do you use your phone to do any of these (browse shopping websites/apps, make an online purchase of a product)? 60% 50% 40% 30% 20% 10% 0% Average Australia Canada Finland France Germany Italy Japan Netherlands Norway Singapore Spain UK US Browse shopping websites/apps (weekly) Make an online purchase of a product (weekly) Weighted base: Respondents who own or have access to a standard phone/smartphone: Australia (1,837), Canada (1,676), Finland (963), France (1,829), Germany (1,821), Italy (1,873), Japan (1,420), Netherlands (1,886), Norway (925), Singapore (1,903), Spain (1,891), UK (3,682), US (1,828) Source: Deloitte member firms’ Global Mobile Consumer Survey, developed countries, May-July 2015 2 Deloitte Global expects this category should represent The combination of these data and technology enables the majority of touch-based payments made in 2016: retailers to outsource mobile transactions to third there are billions of smartphones that have payment card parties, and by so doing, convert payment from a and home address information associated with them. frustrating to a friction-free experience. One merchant Additionally, the base of fingerprint reader-equipped reported that the checkout process via their legacy app devices is steadily rising, with more than 450 million required 103 seconds for customers to type in their full forecast to ship this year, adding to the existing base of credit card and shipping information; third-party touch hundreds of millions’5. payment reduced this to just 17 seconds8. The second type of third-party touch-based mobile Other payment services may emerge soon. For example, payment service is linked to existing payment service some large retailers could enable their customers to use providers. Prior to being able to make purchases by one pre-stored payment data to validate purchases made on or two touches of the screen, the user would need to other retailers’ apps9. have opened an account with the payment provider and elected to stay logged in for future purchases. Once this Third-party touch-based mobile payment services are feature is enabled, the user simply has to press buy and just a first step towards an overall improved shopping confirm buttons6. Confirmation can be via a fingerprint experience on mobile. with some devices7. Consumers are increasingly likely to expect simplified authentication services, and may want this approach for online as well as in-store payments. Bottom line Consumers are constantly connected to their smartphones, from the early hours in the morning to late at night, when at work, while spending time with family and friends or while commuting. These provide opportunities for converting browsing into purchases with a simplified payment process. Retailers should educate the market on the existence of touch commerce and encourage first-time usage, perhaps by offering small discounts for doing so. Marketing campaigns should show how fast touch payments are, but also explain how they are also as secure, and possibly more so, than conventional check out processes. Retailers may need to offer a variety of payment options via a range of third parties. Touch commerce is likely to tap into consumers’ appetite for impulse purchasing. But more mobile commerce and impulse purchases may mean that they will need to be even more responsive and able to cope with unpredicted spikes in demand that may happen at various times of the day and night. The potential impact on sales created by social media influencers should also be considered10. A simplified checkout process is not the only prerequisite for mobile commerce. A user-friendly and appealing mobile website or app is also essential. Some approaches to touch commerce could cause retailers to lose some visibility of customer behavior. Retailers should carefully weigh the benefits of rapid transaction fulfilment with loss of control of customer data. Retailers should also consider integrating touch payment services with loyalty schemes. Technology, Media & Telecommunications Predictions 2016 3 Mobile payment in China: offline payment a “battleground” Demand for mobile payment reaches record high businesses increased by 81.35 percent and total revenue In the context of technology reform and users’ need for by 275.21 percent compared to 2014. Additionally, safe and fast payments, China’ mobile payment market Deloitte’s China Mobile Terminal Survey 2015 also is dramatically on the rise, changing the structure of the reveals that strong demand will continue to speed up the traditional payment industry. According to data on development of the mobile payment industry. When China’s payment system operations released by the asked if they desired to use the mobile payment Central Bank, as of Q3 2015, the number of payment function, 61 percent