DOCSLIB.ORG

Data Backup and Recovery

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Data Backup and Recovery BETTER BUSINESS INTELLIGENCE AT A BETTER PRICE UP TO 72% LESS 0710red&rcp_DELLSpread.final.indd 2 6/15/10 1:55 PM S Turn your raw data into a powerful strategic advantage with Business Intelligence solutions from DellTM and Microsoft®—and do it for up to 72% less per terabyte than the competition.* Built on industry standards, Microsoft® SQL Server® 2008 R2 systems from Dell are designed to speed implementations, lower risk, and reduce complexity—all while delivering the best price-for-performance in the industry. SIMPLIFY YOUR IT AT DELL.COM/SQLBI * 72% claim based upon a comparison of list prices of typical Business Intelligence off erings from leading hardware manufacturers versus Dell/Microsoft combined off erings. Benchmarked systems confi gured with 4-5 TB of data storage, database application software, and Business Intelligence analytic software. Dell is a trademark of Dell Inc. ©2010 Dell Inc. All rights reserved. 0710red&rcp_DELLSpread.final.indd 3 6/15/10 1:55 PM Power through with the most efficient UPS on the market. Delivering Efficient Uptime to your customers has never been easier with Eaton’s award-winning 5130 UPS. Switch N to Eaton. Eaton solutions help you provide customers with Efficient Uptime—backup power protection that increases IT productivity and reduces costs. With leading energy efficiency, simplified manageability, superior reliability, innovative designs and flexible scalability Eaton UPSs make it easy to be green. The Eaton 5130 UPS provides more real power (watts), with a 0.9 or greater power factor (up to unity), to protect more equipment in only 2U of rack space to leave room for expanding IT systems. Available for immediate shipping the 5130 delivers high-density power protection for critical loads at a value price. Contact your representative for current offers and availability on the Eaton 5130 UPS. Eaton 5130 sYEARWARRANTYINCLUDINGBATTERIES s(IGHPOWERFACTORUPTOUNITY s&REESOFTWAREDOWNLOADOF)NTELLIGENT Power Manager (up to 10 nodes) Register for Eaton’s PowerAdvantage program 877.233.8519 Eaton and PowerAdvantage are registered trademarks of Eaton Corporation. ©2010 Eaton Corporation. All rights reserved. 12451_1010_JK Inside NOVEMBER 2010 ✱ VOLUME 5 ✱ NUMBER 11 18 DEPARTMENTS 9 Channel Report SECURITY: Code Missile .................................................9 MPN: Long Live the Logos! ........................................... 10 METRICS: IE Market Share Slip Slidin’ Away ................. 12 ROADMAP: Dynamics SL 2011 Coming Q2 ................... 12 PROGRAMS: HP Revamps PartnerOne ......................... 14 QUOTABLE: Robert Ryan, Lead Independent Director, HP Board ...................................................... 14 SMARTPHONES: 3 Windows Phones at a Glance............ 16 “We’ve built these incredible datacenters so that we can run our cloud services. It’s a big COLUMNS investment, there’s big things happening and ON GROWTH: Mike Harvath it creates newopportunities for all of us.” The Right Kind of Exit Strategy.................................... 37 Steve Ballmer, CEO, Microsoft CHANNEL CALL: Keith Lubner Marketing in a Cloudy 2011 ........................................ 38 DIRECTIONS: Paul DeGroot The Middle Man Is Dead, Long Live the Middle Man! ...... 40 “With the forensics we now have it is evident and provable that Stuxnet is a directed FEATURES sabotage attack 18 Bet on Microsoft’s Cloudy Forecast involving heavy Redmond’s massive investment in forward-thinking cloud insider knowledge.” infrastructure is spreading across the globe, indicating that Microsoft Ralph Langner, will be worth partnering with for years to come. German Cyber-Security Researcher, langner.com 24 Distributors: Thinking Outside the Box Today’s distributors do much more than ship products and track orders—it’s 9 too bad some channel partners don’t know it. 31 Cloud Backup and Recovery Will the cloud replace tape and local disk as the preferred means of protecting enterprise data? Though this was once unthinkable, cloud storage is starting to gain momentum. IN EVERY ISSUE 4 RCPmag.com 8 Channel Watch 39 RCP Index > RCPmag.com NOVEMBER 2010 Redmond Channel Partner 3 What’s ChannelRedmond Partner RCPmag.com OnLine November 2010 + Volume 5 + Number 11 EDITORIAL STAFF Vice President, Editorial Director Doug Barney @RCPmag.com Editor in Chief Scott Bekker Executive Editor Jeff rey Schwartz Managing Editor Wendy Gonchar EXCLUSIVELY ONLINE BLOGS Associate Managing Editor Katrina Carrasco WICKED WINDOWS WARE ART STAFF Mark the one-year anniversary Creative Director Scott Shultz of the Windows 7 launch with an RCPU Senior Graphic Designer Joshua Gould online tour of some of the hottest Stay tuned to channel Windows 7 laptops and desktop ONLINE/DIGITAL MEDIA systems released for the platform news with the Redmond Web Editor & so far. It’s a photo gallery of the Channel Partner Update Executive Editor, New Media Michael Domingo systems that have helped power Editor, RCP Update Lee Pender Windows 7 to more than 175 e-mail newsletter, written Director, Online Media Becky Nagel million license sales to date. by Lee Pender. Online News Editor Kurt Mackie Associate Web Editor Chris Paoli RCPmag.com/wicked Site Administrator Shane Lee Designer Rodrigo Muñoz Q&A: MICROSOFT’S HILF SEES ON WINDOWS PHONE 7 WINNING OVER CRITICS HPC AS THE KILLER AZURE APP if Windows Phone 7 isn’t lousy, if it’s actually pretty good, In September, RCP Executive that’s all the better for Microsoft and Microsoft partners. President Henry Allain Editor Jeff rey Schwartz sat down We’re still skeptic al about Microsoft’s need to produce a Vice President, Publishing Matt Morollo with Bill Hilf, general manager for mobile OS at all, but if Redmond is going to take the time to Director, Marketing Michele Imgrund technical computing at Microsoft, create one it might as well be good. And maybe Windows Online Marketing Director Tracy Cook after Hilf announced the release Phone 7 is ... maybe. of the Windows HPC Server 2008 RCPmag.com/PenderA1110 R2. Read the entire Q&A, which covers topics such as pricing, ON BALLMER TALKING UP CLOUD VISION President & Neal Vitale Chief Executive Offi cer Windows Azure and the future of Steve Ballmer this week re-re-re-reiterated Microsoft’s Senior Vice President & Richard Vitale high-performance computing. commitment to the cloud. ... Chief Financial Offi cer RCPmag.com/SchwartzA1110 He also told a crowd in Germany that Microsoft is Executive Vice President Michael J. Valenti investing billions of dollars in datacenters. ... Although STUDY: LYNC SERVER 2010 he clearly planned well in advance to say these things, Senior Vice President, Abraham M. Langer DEPLOYMENT PLANS Ballmer’s timing in talking about the cloud is good, Audience Development & Digital Media Online News Editor Kurt Mackie given Goldman Sachs’s recent sage advice (eye roll here) about how Microsoft should be more involved in cloud Vice President, Christopher M. Coates takes a look at a recent study on Finance & Administration Lync Server 2010 (the Microsoft technologies. Vice President, Erik A. Lindgren third-generation UC solution) All of this cloud stuff is good stuff , of course, although Information Technology deployment plans, which was it remains to be seen how a large swatch of Microsoft & Application Development commissioned by Gold Certifi ed partners will fi t into Redmond’s cloud strategy in a Vice President, Carmel McDonagh Partner Azaleos. practical sense. Attendee Marketing RCPmag.com/Mackie1110 RCPmag.com/PenderB1110 Vice President, Event Operations David F. Myers Chairman of the Board Jeff rey S. Klein BY THE NUMBERS Reaching the Staff Staff may be reached via e-mail, telephone, fax or mail. A list of editors and contact information is also available online at Since 2007 Microsoft has been investing in RCPmag.com. build-outs on a number of datacenters in various E-mail: To e-mail any member of the staff , please use the $500 million cities in the United States and abroad in order following form: [email protected] Average cost of Microsoft to support its new Windows Azure platform and Framingham Offi ce (weekdays, 9:00 a.m. – 5:00 p.m. ET) 45% Telephone 508-875-6644; Fax 508-875-6633 datacenters for cloud computing. other online services. As Scott Bekker reports 600 Worcester Road, Suite 204, Framingham, MA 01702 SOURCE: MICROSOFT in this issue’s cover story, “Bet on Microsoft’s Irvine Offi ce (weekdays, 9:00 a.m. – 5:00 p.m. PT) Cloudy Forecast” (p. 18), Redmond has been Telephone 949-265-1520; Fax 949-265-1528 preparing carefully for this new initiative. 16261 Laguna Canyon Road, Suite 130, Irvine, CA 92618 Corporate Offi ce (weekdays, 8:30 a.m. – 5:30 p.m. PT) Telephone 818-814-5200; Fax 818-734-1522 9201 Oakdale Avenue, Suite 101, Chatsworth, CA 91311 Redmond Channel Partner The opinions expressed within the articles and other contents EASY FINDIT herein do not necessarily express those of the publisher. What we once called FindIT codes are now easy URLs. You’ll see these embedded throughout Redmond Channel Partner so you can access the additional information quickly, without having to navigate through all the content on the site . (Note that all URLs do not have any spaces, and they are not case-sensitive.) 4 Redmond Channel Partner NOVEMBER 2010 RCPmag.com It's not just about the backup. Recover your system in minutes with StorageCraft™ ShadowProtect™. Grow your business selling disaster recovery, data protection and system migration services to your customers. Offer these services today by joining the StorageCraft No-Cost Reseller and MSP Partner programs at www.StorageCraft.com/Partners or email [email protected]. Advertisement Big Sky’s the Limit Managed services platform deployment off erings from Zenith Infotech and other IT vendors help Solve IT serve more than 100 clients, making each client—no matter what the size—feel as if it’s getting enterprise- level, big-corporation services. By Jabulani Leff all business in each as founder and president of Solve IT, a Colorado-based tech services company. COMPANY “Solve IT was started in April 2001 in Solve IT, Inc.
Load more

Recommended publications
  • Ebook Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft 365 Learn More
    E-book Digital resilience with a scalable, secure platform: Microsoft 365 and Dynamics 365 Executive summary As customer expectations for more personalized experiences increase, businesses need to make every minute count and every customer engagement shine without sacrificing security. Microsoft Dynamics 365 is a comprehensive business management solution that makes it easier for businesses to manage financials, sales, service and operations on a secure and scalable solution. This e-book explores how Dynamics 365 integrated with Microsoft 365 improves productivity and provides insights to your daily tasks — and how Azure Activity Directory (Azure AD) enables secure single sign-on capabilities across applications. You’ll also get an inside look at three day-in-the-life scenarios that illustrate how Microsoft’s unique capabilities help business owners, sales representatives and accountants be more productive while improving customer experiences. 2 Disconnected systems hold businesses back As a business professional, your workday consists of managing emails, daily stifles your ability to scale and cuts into time that could be better spent tasks and participating in meetings. To keep up, you’re probably spending much developing new business. of your day navigating between multiple, disconnected systems. But with Microsoft Dynamics 365 and its integrated Azure Active Directory, you You might use accounting software to prepare an invoice, a CRM system can create a single sign-on experience across Microsoft 365 and Dynamics 365 to manage your contacts and sales pipeline, a separate email solution for applications. This capability helps your teams get through tasks faster, focus communication, and perhaps a different application for meetings.
    [Show full text]
  • Manufacturing Factsheet
    Microsoft Dynamics 365 for Operations Microsoft Dynamics for Operations Manufacturing Factsheet | 1 Microsoft Dynamics 365 for Operations 1 3D printing adoption 12% 24% 36% 29+25+10+3+1+ Experimenting to determine how we might apply Emerging trends Prototyping only in manufacturing Prototyping and production Building products that can’t be By the numbers made by traditional methods Production of final products/ components only 33 Not implementing Expected barriers to growth in next 12 months2 100+100+95+74+62+62+56+44+36+31+18 39% Lack of demand Legislative/regulatory pressures Monetary exchange rate 2575%+75+V Taxation policies Lack of qualified workers Decreasing profitability % of manufacturers who Oil/energy prices are planning to increase Competition from foreign markets spending in the next 12 Capital constraints months.2 Pressure for increased wages Higher interest rates billion Automating jobs By 2025, 15–25% of $300 50% tasks undertaken by industrial workers in developed countries and 5–15% of those in Investment increase in developing countries Estimated losses in the United industrial robots between could be automated.5 States as a result of IP theft.3 2008 and 2014.4 billion Sources: 1. PwC, 2013 Global Innovation Survey, 2013 2. PwC, Manufacturing Barometer, 2015 3. The Commission on the Theft of 20.8 American Intellectual Property, The IP 85%of manufacturers cite Commission Report, 2013 product or service cost 4. McKinsey Global Institute, 2014 improvements as their top 5. BCC Research, Strategic Analytics, Frast & Sullivan, Morgan Stanley Research, 2014 investment priority.7 6. Gartner, Inc., Forecast: The Internet of Projected number of Internet Things, Worldwide, October 2015 connected objects by 2020.6 7.
    [Show full text]
  • Windows Server, System Center, and Forefront Pricing and Licensing Guide
    1 Comprehensive Resource for Licensing and Pricing Windows Server, System Center, and Forefront Licensing Guide Table of Contents What’s New in This Guide 2 Windows Server 2008 R2 Offerings 2 Windows Server 2008 R2 Licensing 5 General Windows Server Licensing Construct 5 Windows Server 2008 R2 Foundation 6 Windows Server 2008 R2 Standard 6 Windows Server 2008 R2 Enterprise 7 Windows Server 2008 R2 Datacenter 9 Windows Server 2008 R2 for Itanium-Based Systems 9 Windows Web Server 2008 R2 10 Windows HPC Server 2008 R2 10 Windows Server 2008 Client Access Licensing: Decision Trees, Types, and Modes 12 Remote Desktop Services Licensing Requirements 14 External Connector License Requirements for Windows Server 2008 15 Virtual Desktop Infrastructure Suites Licensing 16 System Center Offerings 18 System Center Licensing 19 General System Center Licensing Construct 19 System Center Server Management for Enterprise 20 System Center Client Management for Enterprise 24 System Center Server and Client Management for Midmarket 25 Enrollment for Core Infrastructure Licensing 26 Core Infrastructure Server Suites 27 Program Requirements 27 ECI Migration Paths 28 Pricing Tables and SKUs 30 Windows Server 30 System Center 34 Best Practices and Resources 35 Windows Server Licensing Scenarios 35 Windows Server Upgrade and Downgrade Options 37 Tracking Windows Server Licenses 40 Forefront 2010 Overview 43 Forefront 2010 Offerings 43 FF 2010 Management Product Offerings 43 Forefront 2010 Protection & Access Product Offerings 43 Forefront 2010 Licensing Overview
    [Show full text]
  • Dynamics 365 Infographic
    Dell Technologies Services Optimize... Microsoft Dynamics 365 Experiences Review Internal Business Processes Identify what’s working well, what challenges still exist and determine any processes currently outside the existing solution that could be streamlined with Dynamics 365. These ndings are critical inputs for the new Dynamics 365 solution. Analyze Personas Understand how workers do their job and group them into personas. Conduct “day-in-the-life” persona reviews to understand successes and challenges that need to be factored into the new solution. Perform a Fit-Gap Analysis Identify business requirements met by “out-of-the-box” functionality (t) and those that are not (gap). Determine critical gaps that warrant an ISV integration or customized Dynamics 365 solution. Consider Cloud or On-Premises Weigh the benets of faster deployment and scaling in the cloud with updates fully managed by Microsoft vs. the longer deployment of an on-premises solution where data and the application are managed locally. Formulate Data Migration Strategy Develop a strategy to review, cleanse and migrate data into the new solution, keeping in mind some data may only need to be available for lookup or reference. Identify Data Integrations Ensure there is a single master data source and limited duplication of data entry for any integrations with enterprise applications and ISV solutions. Leverage Business Intelligence Empower workers with built-in reporting to create custom reports, dashboards and data visualizations to help them make more informed decisions faster. Secure the Solution Ensure workers can only access what they need to do their jobs with multiple levels of built-in security and integration with Oce 365 and Azure Active Directory.
    [Show full text]
  • A Hybrid OS Cluster Solution
    Architect of an Open WorldTM A Hybrid OS Cluster Solution Dual-Boot and Virtualization with Windows HPC Server 2008 and Linux Bull Advanced Server for Xeon Published: June 2009 Dr. Patrice Calegari, HPC Application Specialist, BULL S.A.S. Thomas Varlet, HPC Technology Solution Professional, Microsoft The proof of concept presented in this document is neither a product nor a service offered by Microsoft or BULL S.A.S. The information contained in this document represents the current view of Microsoft Corporation and BULL S.A.S. on the issues discussed as of the date of publication. Because Microsoft and BULL S.A.S. must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft or BULL S.A.S., and Microsoft and BULL S.A.S. cannot guarantee the accuracy of any information presented after the date of publication. This White Paper is for informational purposes only. MICROSOFT and BULL S.A.S. MAKE NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation and BULL S.A.S. Microsoft and BULL S.A.S. may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document.
    [Show full text]
  • ANSYS, Inc. Installation Guide for Windows
    Installation Guide for Windows ANSYS, Inc. Release 16.2 Southpointe July 2015 2600 ANSYS Drive ANSYS, Inc. is Canonsburg, PA 15317 certified to ISO [email protected] 9001:2008. http://www.ansys.com (T) 724-746-3304 (F) 724-514-9494 Revision Information The information in this guide applies to all ANSYS, Inc. products released on or after this date, until superseded by a newer version of this guide. This guide replaces individual product installation guides from previous releases. Copyright and Trademark Information © 2015 SAS IP, Inc. All rights reserved. Unauthorized use, distribution or duplication is prohibited. ANSYS, ANSYS Workbench, Ansoft, AUTODYN, EKM, Engineering Knowledge Manager, CFX, FLUENT, HFSS, AIM and any and all ANSYS, Inc. brand, product, service and feature names, logos and slogans are registered trademarks or trademarks of ANSYS, Inc. or its subsidiaries in the United States or other countries. ICEM CFD is a trademark used by ANSYS, Inc. under license. CFX is a trademark of Sony Corporation in Japan. All other brand, product, service and feature names or trademarks are the property of their respective owners. Disclaimer Notice THIS ANSYS SOFTWARE PRODUCT AND PROGRAM DOCUMENTATION INCLUDE TRADE SECRETS AND ARE CONFID- ENTIAL AND PROPRIETARY PRODUCTS OF ANSYS, INC., ITS SUBSIDIARIES, OR LICENSORS. The software products and documentation are furnished by ANSYS, Inc., its subsidiaries, or affiliates under a software license agreement that contains provisions concerning non-disclosure, copying, length and nature of use, compliance with exporting laws, warranties, disclaimers, limitations of liability, and remedies, and other provisions. The software products and documentation may be used, disclosed, transferred, or copied only in accordance with the terms and conditions of that software license agreement.
    [Show full text]
  • Financial Services
    FINANCIAL SERVICES KAREN CONE: MICROSOFT According to a recent PwC report, artificial intelligence (AI) will play a substantial role in the reshaping of client engagement in financial services over the next decade. Smart businesses will develop new forms of virtual engagement capable of integrating themselves into customers’ lives. They will stick because they will be personal: informed by intelligence gathered from data about consumer behaviours, choices and volunteered preferences. This is something we explore further in the following pages, where we discover how AI is already proving transformative across both retail banking and insurance. Plus, there’s the usual mix of case studies and thought leadership from across our partner network. 58 FEATURE How AI can enhance the customer experience We explore how artificial intelligence could improve banks’ ability to personalise the customer experience and identify patterns in ways that humans can’t BY REBECCA LAMBERT hat makes a consumer choose one Upper Class. A separate app then measures their particular brand over another? Cost? reaction and collects data that Virgin can use to WConvenience? The overall customer refine its customer experience. experience? For over 20 years, airline operator Of course, Virgin is not the only company Virgin Atlantic has put its success down to its doing this kind of thing. Look into any indus- unswerving focus on providing the best possible try and you’ll see the most successful businesses customer experience. Ask a frequent flyer and focusing their efforts on continually improving loyalty programme member why they choose the customer experience. to fly with Virgin, and many highlight its atten- Some are more innovative than others.
    [Show full text]
  • Hugh Milward, General Manager, Three Million New Technology Jobs Over the Next Corporate Affairs at Microsoft UK
    UK impact overview Social, environmental and economic impact of Microsoft in the UK With viable vaccines being rolled out and ever better In doing so, we must also ensure we build a society where we should increase our investments. I’m proud treatment protocols, we are learning to not just live that embraces diversity in all its forms, expands that it also celebrates a small sample of the great with the disease, but to suppress it. A return to a our own pool of talent and welcomes it from work that is already being done such as Get On 2021, more normal life is on the horizon and we will move, around the world. a new campaign which aims to help 1.5 million however haltingly, into the ‘recover’ and ‘reimagine’ people build tech careers in the next 5 years, no phases of the pandemic. As we do, Microsoft is At Microsoft, we often ask ourselves what is our matter what industry. working side by side with its customers and partners broader role, how do we best fulfil our mission to Foreword to reinvigorate the UK economy, rebuild confidence help every person and every organisation on the Whilst it is certain that technology will continue and continue driving the digital transformation that planet to achieve more? Of course, a large part of to define the decade to come, the real question will secure a prosperous future for the UK. delivering on that mission is in creating the products perhaps is how can we make its beneficial impacts and services that allow creators and innovators much more broadly felt? The hard challenges we We should not, however, let ourselves be persuaded here in the UK to build successful businesses, that face demand innovative solutions, but they must be that getting back to ‘business as usual’ post COVID-19 can tackle the hardest challenges.
    [Show full text]
  • PERFORMANCE and SCALABILITY of WINDOWS HPC SERVER 2008 R2 Wenhao Wu, Sr
    PERFORMANCE AND SCALABILITY OF WINDOWS HPC SERVER 2008 R2 Wenhao Wu, Sr. Technical Product Manager, Microsoft Technical computing Agenda Microsoft’s Vision for HPC Windows HPC focuses on performance Windows Rivals Linux Performance on key HPC benchmarks State of the Art Windows HPC Benchmarking System Windows delivers high performance on standard benchmarks Windows Rivals Linux on major CAE applications Windows shows great scalability on Finance applications Microsoft’s Vision for HPC “Provide the platform, tools and broad ecosystem to reduce the complexity of HPC by making parallelism more accessible to address future computational needs.” Reduced Complexity Mainstream HPC Broad Ecosystem Performance! Address the performance Increase number of parallel Ease deployment for needs of traditional applications and codes larger scale clusters supercomputing Address emerging Offer choice of parallel Simplify management for cross-industry development tools, clusters of all scale computation trends languages and libraries Drive larger universe of Integrate with Enable non-technical users to end-users, developers, existing infrastructure harness the power of HPC and system administrators Windows HPC focuses on performance Windows Computer Windows HPC Server 2008 Windows HPC Server 2008 R2 Cluster Server 2003 •Windows Server 2003 •Windows Server 2008 •Windows Server 2008 R2 •Scale to 64 nodes •Scale to 256 nodes and beyond •Scale to 1000 nodes and beyond •MPI over Windows •MPI over NetworkDirect (RDMA •Further improvements in MPI Socket Direct
    [Show full text]
  • Microsoft Dynamics 365 Licensing Guide
    Microsoft Dynamics 365 Licensing Guide May 2018 Microsoft Dynamics 365 Licensing Guide | May 2018 Contents Subscription Licensing Requirements .......................................................................................................................................... 1 Licensing Programs ............................................................................................................................................................................. 6 International Availability .................................................................................................................................................................... 6 Minimum License Purchase Requirements ................................................................................................................................ 6 Microsoft Dynamics 365 Subscription License Types ............................................................................................................ 7 Custom Entities ..................................................................................................................................................................................... 9 Dynamics 365 Applications .............................................................................................................................................................. 9 Dynamics 365 Modular Applications ........................................................................................................................................
    [Show full text]
  • Microsoft Dynamics 365 For
    Microsoft Dynamics 365 for CRM The Armanino Advantage Armanino can help you increase sales productivity, reduce costs and increase profitability with a customer relationship management (CRM) solution based on Microsoft Dynamics 365. As one of the largest Microsoft Dynamics partners in the nation, Armanino offers business and technology consulting as well as software implementation, training and support to ensure your success with Microsoft Dynamics 365. Become a Dynamic Business Empower your organization to deliver the kind of customer experiences that grow revenue, loyalty and your business. Microsoft Dynamics 365 for CRM offers unsurpassed flexibility, productivity and ease of use. As part of the Microsoft solution stack, Dynamics 365 for CRM integrates with other Microsoft solutions such as Dynamics 365 for Finance and Operations, Dynamics GP, Outlook, Office 365, Lync, Skype, Yammer and SharePoint—unifying your front- and back-office systems for streamlined business processes. Understand the Importance of Expertise Many companies today have CRM installations that don’t meet their needs— often because the software isn’t integrated or doesn’t support the unique requirements of their industry and business. To avoid costly mistakes and get the greatest return on your CRM investment, work with an experienced partner that offers more than a simple installation of your CRM system. You need a partner that can provide strategic business guidance before, during and after your implementation, for CRM and beyond. Rely on Armanino A Gold Certified Microsoft Dynamics 365 partner, Armanino provides: • Management advisory services for business process reengineering, IT governance and compliance, and best practice recommendations for enhanced productivity across sales, marketing and customer service • Sales, training and support service for all Dynamics 365 CRM modules.
    [Show full text]
  • Integration of Microsoft Skype for Business in Teams; Exciting News for the Contact Center
    Vianen, October 2nd, 2017 Integration of Microsoft Skype for Business in Teams; exciting news for the Contact Center During Microsoft Ignite, Lori Wright, General Manager for Microsoft Teams and Skype product marketing, outlined Microsoft’s plans and vision for Teams and Skype. They confirmed the rumors that Teams will evolve as the primary client for communications in Office 365 and, over time, will replace the Skype for Business Online client. Microsoft committed to interop between Teams and hosted Skype for Business. Details of the release What are the implications for the extended functionalities that are offered on top of Skype for Business by natively integrated Contact Center Solutions like CC4Skype, is the question that rises. Quick analyses With the integration of Skype for Business (SfB) with Teams, Microsoft acknowledges that communication functionalities have increasingly become a component of online group activities. For the Contact Center environment collaboration in teams has existed for a long time. Nowhere is the need more evident to have the right information at the right place at the right time. The promise of Teams brings additional integration of all information streams and that is where Contact Centers will benefit. Adding contextual information like LinkedIn profiles and recent social activities will make the Contact Center agent and/or the back office much more aware of the person they are dealing with. Integration of Contact Center functionality with platforms like Microsoft Dynamics and Salesforce.com are therefore a key component of an overall solution. Being natively integrated with Microsoft Skype for Business and integrated with Dynamics, the Teams integration will add a third layer of collaboration capabilities to customers.
    [Show full text]