Host & Sponsor Organisers:
10-12 December, 2018
A roadmap for excellence in organisational performance & nation building
Venue: Jumeirah at Etihad Towers, Abu Dhabi.
Registration includes full admission to the 3 days of the Congress. It includes access to the exhibition hall, lunches and refreshments during the Congress sessions. It also includes the Congress Gala Dinner on the evening of the 11th December. Register here.
Sunday 9th December For GBN and APQO members only: Annual General Meeting. Global Benchmarking Network – 9.30am to 5.00pm APQO Core Council Meeting, 1.15pm to 5.30pm APQO-ADICOE-GBN Welcome Dinner, 7.00pm – 9.00pm Monday 10th December Global Organisational Excellence Congress, 8.30am to 5.00pm Tour of Abu Dhabi and meal, 6.30 – 9.30pm Tuesday 11th December Global Organisational Excellence Congress, 8.30am to 5.00pm Congress Gala Dinner, 7.00pm to 9.30pm Wednesday 12th December Global Organisational Excellence Congress, 8.30am to 3.15pm Thursday 13th & Friday 14th December Benchmarking for Excellence – Certification Course, 8.00am to 4.30pm
Included Events:
24th Asia Pacific Quality Organisation International Conference 3rd ACE Team Awards Competition 18th Global Performance Excellence Award
12th International Benchmarking Conference 6th Global Benchmarking Awards
6th International Best Practice Competition 2nd Organisation-wide Innovation Award
Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference
Partners:
Congress Themes
The Themes (T) referred to within the programme are as follows.
T1 - Organisational Excellence
T2 - Benchmarking
T3 - Leadership/Governance
T4 - Social Responsibility/Environment/Sustainability
T5 - Strategy/Performance Measurement
T6 - Customer Focus/Service Orientation
T7 - Knowledge Management/Innovation
T8 - Human Resource Focus
T9 - Process & Quality Management
T10 - Digital Transformation
– Keynote Presentations are allocated 35 to 45 minutes (including questions and answers), Full Presentations 30 or 25 minutes (including questions and answers), and Overview Presentations 15 minutes (including questions and answers).
COLOUR CODE FOR PROGRAMME
Expert presentations Panel discussions ACE Team Competition Best Practice Competition
This is a Draft Program - Version 12 November -
10th Day 1 Length December 8.00 – Registrations 60 9.00 9.00 – Room – Main Auditorium 20 9.20 Welcome messages
9.20 – Room – Main Auditorium 45 10.05 T1 – Organisational Excellence (Professor Hadi El Tigani, Coordinator General of the Sheikh Khalifa Excellence Award, UAE) (5 min intro) ………………………………………………………………………………………………………………………………………………………………………………… Keynote Presentation The UAE’s excellence transformation & global implications of Quality 4.0 Professor Mohamed Zairi, Executive Chairman European Centre for Best Practice Management, UK – 40 minutes …………………………………………………………………………………………………………………………………………………………………………………
10.05 – Break & Opening of Exhibition 25 10.30 10.30 - Room – Main Auditorium 90 12.00 T1 – Organisational Excellence (Panel Moderator – Dr Robin Mann, Director, Centre for Organisational Excellence Research, New Zealand) (10 min intro, 5 min changeover time)
Business Excellence Administrator’s Panel Discussion – The role of excellence models in nation building • UAE - Abu Dhabi – Areej Abu Baker Abdulla Al Hamiri, Manager Government Excellence Department, Abu Dhabi Awards Excellence Program – 10 minutes • UAE - Dubai – Dubai Government Excellence Program – 10 minutes • UAE - Professor Hadi El Tigani, Coordinator General of the Sheikh Khalifa Excellence Award – 10 minutes • Australia – Ravi Fernando, CEO, Australian Organisational Excellence Foundation – 10 minutes • Europe - EFQM – 10 minutes • Singapore - Patrick Lim, Director, Business & Service Excellence, Enterprise Singapore – 10 minutes • The following representatives from other countries will join the stage for the discussion: Dr. Ibrahim Alrawabdeh, CEO, King Abdallah Centre for Excellence, Jordan Dr. Zabin Althubaity, Coordinator General, King Abdalaziz Quality Award, Saudi Arabia Suresh Lulla, Chairman, IMC Ramkrishna Bajaj National Quality Award, India Discussion - 25 minutes 12.00 – Break & Move rooms 25 12.25 12.25 - Room - Main Auditorium Room - A Room - B Room – C & D 100 2.05 Expert Presentations – Expert Presentations International Best Practice Competition ACE Teams Award Competition ((Chair – Tonnis van Dam, Director, (Chair - Jorge Roman, ASQ Country Compare 2 Compete, Netherlands)) Counselor, Chile) Overview of the 6th International Presentations will be assessed by (5 min intro, 5 min changeover time) (5 min intro, 5 min changeover time) Best Practice Competition – Dr an Assessor Panel of 2 or more Robin Mann, Founder IBPC, NZ according to ACE Team T10 – Digital Transformation T1. Organisational Excellence (10 minutes) Competition Criteria. ………………………………………… Global Organizational Excellence Presentations by teams within 12 Keynote Presentation for the Next 50 Years: Where We Session 1 - Qualifying Round minutes of talk time will be Industry 4.0 – Status, Should Be Going and Why. Dale 6x8 minute best practice presentations followed by 5 minutes for Implementation, Outlook, Prof. Dr.- Weeks, President and Chief Executive (48 minutes) Assessors to seek clarifications. Ing. Holger Kohl, Professor for Officer, Global Leadership and Changeover time between Sustainable Corporate Development at Benchmarking Associates, USA – 20 presentations (12 minutes) Teams will be awarded the APQO the Technical University of Berlin and minutes Judges questions and responses (30 Team Excellence Awards of either Director of the Division Corporate Comparison of National Strategies minutes) 1 Star, 2 Stars, 3 Stars. Based on Management at Fraunhofer IPK, for Business Excellence, Saad Judges: presentations the APQO Berlin/Germany – 35 minutes Ghafoor, PhD Researcher, Centre for • Ravi Fernando, CEO, Business International ACE Award for Best ………………………………………… Organisational Excellence Research, NZ Excellence Australia of Best in the following areas will Business excellence approach in the - 15 minutes. • Shouqi Al Yousuf, Senior Business be considered. leadership area to deal with rapid First Global Assessment on the Excellence Consultant, Abu Dhabi - Overall Best disruptive technological changes current state of Organisational Chamber of Commerce and Industry, - Best Impact on Productivity Agus Tato, Senior Advisor to Chief of Excellence, Dawn Ringrose, Principal UAE - Best Impact on Innovation Human Capital Officer Organisational Excellence Specialists, • Dr. Zeyad El Kahlout, Senior Quality - Best for Leveraging Technology and Excellence Advisor, Dubai PT. Telekomunikasi Indonesia – 30 Canada – 20 minutes - Best for Impact on Government Excellence Program minutes Quality and Business Excellence as Transformation - Quality and Innovation in the a key enabler for achieving Saudi (DGEP) Digital Era, Professor Pal Molnar, Chair, Arabia Vision 2030 Dr. Ayed T. Al- Certificates Awarded (5 mins) International Academy for Quality, Amri, President – Saudi Quality Council, Hungary – 25 minutes Kingdom of Saudi Arabia - 20 minutes Building Business Excellence in the Public Service – Our first steps Dr Lia Maka, CEO, Public Service Commission, Tonga – 15 minutes
2.05 – Lunch – Room X 60 3.05
3.05 – Room - Main Auditorium Room - A Room – B Room - C & D 95 4.40 Expert Presentations Expert Presentations International Best Practice Competition ACE Teams Award Competition (Chair – Professor Mohamed Zairi, (Chair - Dale Weeks, President and Chief Executive Chairman European Centre for Executive Officer, Global Leadership and Session 2 - Qualifying Round Presentations will be assessed by Best Practice Management, UK) Benchmarking Associates, USA) Introduction, Dr Robin Mann, Director, an Assessor Panel of 2 or more (5 min intro, 5 min changeover time) (5 min intro, 5 min changeover time) COER (5 minutes) according to ACE Team 6x8 minute best practice presentations Competition Criteria. T1. Organisational Excellence T6 - Customer Focus/Service Orientation (48 minutes) Presentations by teams within 12 ………………………………………… What do citizens want from a public Changeover time between minutes of talk time will be Keynote Presentation service? Insights from Canada’s presentations (12 minutes) followed by 5 minutes for – Becoming a World-Class Citizens First 8. Dan Batista, Executive Judges questions and responses (30 Assessors to seek clarifications. Organisation and Sustaining Director, Institute for Citizen-Centered minutes) Excellence, Harnek Singh, President, Services, Canada – 40 minutes Judges: Teams will be awarded the APQO Asia Pacific Quality Organisation, T10 – Social • Ravi Fernando, CEO, Business Team Excellence Awards of either Singapore – 40 minutes Responsibility/Environment/Sustainability Excellence Australia 1 Star, 2 Stars, 3 Stars. Based on ………………………………………… Benchmarking to drive • Shouqi Al Yousuf, Senior Business presentations the APQO Business Excellence in the sustainability: measuring and Excellence Consultant, Abu Dhabi International ACE Award for Best transformation of Tata Power Solar developing the triple bottom-line? Chamber of Commerce and of Best in the following areas will - Global Performance Excellence Mark Modena, Director Marketing, GBN Industry, UAE be considered. Award Winner 2018, Ashish Khanna, Products Director, Winning Moves, • Dr. Zeyad El Kahlout, Senior - Overall Best Managing Director & CEO, Tata Power United Kingdom – 25 minutes Quality and Excellence Advisor, - Best Impact on Productivity Solar – India – 25 minutes Dubai Government Excellence - Best Impact on Innovation Program (DGEP) - Best for Leveraging Technology Others to be announced - Best for Impact on
Transformation Certificates Awarded (5 mins) 6.30 – Tour of Abu Dhabi and meal (participants pay) 150 9.30pm
11th December Day 2 Length
8.00 – 8.30 Registrations 30 8.30 – 10.05 Room - Main Auditorium Room - A Room - B Room - C & D Expert Presentations Expert Presentations International Best Practice ACE Teams Award Competition (Chair – Mark Modena, Director (Chair - Mangalika de Silva, VP Competition Marketing, GBN) Administration, APQO & Secretariat Presentations will be assessed by an (5 min intro, 5 min changeover Global Performance Excellence Session 3 - Qualifying Round Assessor Panel of 2 or more 95 time) Award, Sri-Lanka) Introduction, Dr Robin Mann, according to ACE Team Competition T2 – Benchmarking -Global (5 min intro, 5 min changeover Director, COER (5 minutes) Criteria. Presentations by teams Benchmarking Network Session time) 6x8 minute best practice within 12 minutes of talk time will Introduction and Overview of T3. Leadership/Governance presentations (48 minutes) be followed by 5 minutes for the GBN as an enabler to find ……………………………………….. Changeover time between Assessors to seek clarifications. global best practices, Jan-Patrick Keynote Presentation presentations (12 minutes) Cap, GBN Secretary, Global Best Practices in Leadership Judges questions and responses (30 Teams will be awarded the APQO Benchmarking Network (15 and Governance minutes) Team Excellence Awards of either 1 minutes) Dr Charles Aubrey, Chairman APQO Judges: Star, 2 Stars, 3 Stars. Based on Quality, Improvement, International Advisory Panel, United • Ravi Fernando, CEO, Business presentations the APQO Benchmarking and Innovation States – 35 minutes Excellence Australia International ACE Award for Best of in the context of Performance ……………………………………….. • Shouqi Al Yousuf, Senior Best in the following areas will be Excellence Leadership Talent: Winners and Business Excellence Consultant, considered. Suresh Lulla, Director Membership Winning @Work Abu Dhabi Chamber of - Overall Best Retention GBN & Director BestPrax Richard Cross Specialist in Talent Commerce and Industry, UAE - Best Impact on Productivity Club, India – 25 minutes Management, Leadership • Dr. Zeyad El Kahlout, Senior - Best Impact on Innovation TRADE Best Practice Development and Organisational Quality and Excellence Advisor, - Best for Leveraging Technology Benchmarking & Dubai Change, United Kingdom – 35 Dubai Government Excellence - Best for Impact on Transformation Government Excellence minutes Program (DGEP) Program’s Dubai We Learn T9 - Process & Quality Management Certificates Awarded (5 mins) Ahmed Abbas, Centre for Changing Competencies For Organisational Excellence Research, Quality Professionals – Are we NZ – 25 minutes Ready? Patricia La Londe Principal, Benchmarking the P. La Londe Consulting, USA – 20 Competitiveness of minutes Organisations, Khashayar Ataie, Director of International Affairs, Intelligent Persians Corporation, Iran – 20 minutes
10.05 – 10.30 Break 25
10.30 – 12.00 Room - Main Auditorium 90 T1 – Organisational Excellence (Panel Moderator – Dr Charles Aubrey, Chairman APQO International Advisory Panel, United States) (5 min intro, 5 min changeover time)
Business Excellence Award Winners Panel Discussion – How to build a culture of excellence and achieve excellent performance results • Abu Dhabi Government Excellence Award Winner 2017, Abu Dhabi Ports – 10 minutes • Dubai Government Excellence Award Winner 2017, DEWA – 10 minutes • Sheikh Khalifa Excellence Award Winner 2018, Emirates Steel – 10 minutes • Singapore Business Excellence Award Winner 2017, Chuah Kee Heng, Managing Director, Singapore Power (SP) Services, Singapore – 15 minutes • United States Business Excellence (Baldrige) Award Winner 2017, Darin Atteberry, City Manager, Fort Collins City, United States – 15 minutes Discussion - 20 minutes 12.00 - 12.25 Break 25 12.25 - 2.00 Room - Main Auditorium Room – A Room – B Room - C & D 95 Expert Presentations T1 – Organisational Excellence International Best Practice ACE Teams Award Competition (Chair - Prof. Dr.-Ing. Holger Kohl, Panel Moderator - Harnek Singh, Competition Director, Corporate Management President, Asia Pacific Quality Presentations will be assessed by Division, Fraunhofer IPK, Organisation, Singapore. Session 4 - Qualifying Round an Assessor Panel of 2 or more Berlin/Germany) 6x8 minute best practice according to ACE Team Competition (5 min intro, 5 min changeover Business Excellence Assessors presentations (48 minutes) Criteria. Presentations by teams time) Panel Discussion – The Role of Changeover time between within 12 minutes of talk time will T7 - Knowledge Assessors and Award presentations (15 minutes) be followed by 5 minutes for Management/Innovation Secretariat in Excellence Award Judges questions and responses (30 Assessors to seek clarifications. ………………………………………… Assessments minutes) Keynote Presentation Mangalika de Silva, VP Judges: Teams will be awarded the APQO Innovation Excellence Administration, APQO & Secretariat • Ravi Fernando, CEO, Business Team Excellence Awards of either 1 Brett Trusko, President and CEO Global Performance Excellence Excellence Australia Star, 2 Stars, 3 Stars. Based on Award, Sri-Lanka. International Association of • Shouqi Al Yousuf, Senior presentations the APQO Dialah Hokosuja Hutabalian, Innovation Professionals Organization Effectiveness Senior Business Excellence Consultant, International ACE Award for Best of United States – 35 minutes Specialist, PT ANTAM Tbk, Indonesia Abu Dhabi Chamber of Best in the following areas will be & Assessor GPEA, APQO Commerce and Industry, UAE considered. Keynote Presentation Nelson Chia, Managing Director, My • Dr. Zeyad El Kahlout, Senior - Overall Best The Innovation Systems Cycle Virtual Resource Pte. Ltd, Quality and Excellence Advisor, - Best Impact on Productivity Singapore. Dr H. James Harrington, Business Dubai Government Excellence - Best Impact on Innovation Performance & Quality Author & Stanley Chai, Head of Service Program (DGEP) Quality in SP Services Ltd, - Best for Leveraging Technology Consultant, United States & Doug Certificates Awarded (5 mins) Singapore - Best for Impact on Transformation Nelson, Harrington Institute, United Noura Aljasmi, Senior Manager, States – 45 minutes Policies & Systems, Land Department, UAE Ali Fadhlani, Head of Corporate Learning & Excellence, Twofour54, UAE 2.00 – 3.00 Lunch – Room X 60 3.00 – 4.35 Room - Main Auditorium Room – A Room - B Room - C & D 95 Expert Presentations Expert Presentations International Best Practice ACE Teams Award Competition (Chair - Dawn Ringrose, Principal (Chair -) Competition Organisational Excellence (5 min intro, 5 min changeover Presentations will be assessed by an Specialists, Canada) time) Session 5 - Qualifying Assessor Panel of 2 or more according to (5 min intro, 5 min changeover Round ACE Team Competition Criteria. time) T9 - Process & Quality Management Introduction, Dr Robin Mann, Presentations by teams within 12 Leadership for Six Sigma Director, COER (5 minutes) minutes of talk time will be followed by T1. Business Excellence Implementation, Dr Kamran 6x8 minute best practice 5 minutes for Assessors to seek Building a culture of excellence, Moosa, Chief Executive, PIQC presentations (48 minutes) clarifications. Jorge Roman, ASQ Country Institute of Quality, Pakistan – 30 Changeover time between Counselor, Chile – 30 minutes minutes presentations (15 minutes) Teams will be awarded the APQO Team How excellent companies Delivering Strategic, Tactical, Judges questions and responses Excellence Awards of either 1 Star, 2 sustain excellent performance? and Cultural Operational (30 minutes) Stars, 3 Stars. Based on presentations A case study of Ducab, UAE. Dr. Excellence Deployment, Azman Judges: the APQO International ACE Award for Mehran Doulat Visiting Senior Shah Mohamed Noor, Vice • Ravi Fernando, CEO, Best of Best in the following areas will Research Fellow, Meiji University, President, Head Operational Business Excellence be considered. Tokyo, Japan – 25 minutes Excellence, Sime Darby Plantation Australia - Overall Best Integrated Management Berhad, Malaysia – 25 minutes • Shouqi Al Yousuf, Senior - Best Impact on Productivity System Driving Excellence, Industry driving Excellence in Business Excellence - Best Impact on Innovation Janardan Ghimire, President, Securing the Supply Chain, Consultant, Abu Dhabi - Best for Leveraging Technology Network for Quality, Productivity Herdial Singh, Board of Directors Chamber of Commerce and - Best for Impact on Transformation and Competitiveness, Nepal – 25 and Treasurer of TAPA APAC and Industry, UAE minutes Director Agility Logistics – Asia • Dr. Zeyad El Kahlout, Senior Pacific Region – 25 minutes Quality and Excellence Advisor, Dubai Government Excellence Program (DGEP) Certificates Awarded (5 mins)
6.30 – 7.00pm Reception for Congress Gala Dinner 30 7.00 – 9.00pm Congress Gala Dinner and Global Performance Excellence Awards 120
12th December Day 3 Length
8.00 – 8.30 Registration 30 8.10 – 8.30 Room - Main Auditorium International Best Practice Competition 8.10am - Group Photo 8.15am - Announcement of Top 10 Best Practices 8.20am - Announcement of 5 Finalists of the International Best Practice Competition 8.30 – 9.10 Room - Main Auditorium Room - A Room – B Expert Presentations Expert Presentations Expert Presentations (Chair – Jan-Patrick Cap, GBN Secretary, (Chair - ) Global Benchmarking Network) (5 min intro) (5 min intro) 40 T2 - Benchmarking T1. Business Excellence …………………………………………………… ……………………………………………………… Keynote Presentation Keynote Presentation Development of Benchmarking and the Building Anti-Fragile Organisations, Future of Benchmarking Keynote – Professor Tony Bendall, Chairman Dr. Robert Camp, Honorary Life-time Anti-Fragility Academy, UK - 35 minutes. President, Global Benchmarking Network, ……………………………………………………… USA – 35 minutes ……………………………………………………
9.10 - 9.15 Transition 5 9.15 - 10.25 Final – Global Benchmarking Award 70 Introduction, Jan-Patrick Cap, GBN Secretary, Global Benchmarking Network (5 minutes) 3x15 minute benchmarking presentations (45 minutes) Changeover time between presentations (5 minutes) Judges questions and responses (15 minutes) Judges (GBN Board): Dr. Robert Camp, Honorary Life-time President, Global Benchmarking Network, USA Suresh Lulla, Director Membership Retention GBN & Director BestPrax Club, India Dawn Ringrose, Principal Organisational Excellence Specialists, Canada Dale Weeks, President and Chief Executive Officer, Global Leadership and Benchmarking Associates, USA Mark Modena, Director Marketing, GBN and Products Director, Winning Moves, United Kingdom 10.25 -10.50 Break 25 10.50 – Final – Organisation-Wide Innovation Award 85 12.15 Introduction, Dr Robin Mann, Director, COER (5 minutes) 4x15 minute organization wide-innovation presentations (60 minutes) Changeover time between presentations (5 minutes) Judges questions and responses (15 minutes) Judges: Brett Trusko, President and CEO, International Association of Innovation Professionals, United States Dr H. James Harrington, Business Performance & Quality Author & Consultant, United States Dr Charles Aubrey, Chairman APQO International Advisory Panel, United States Professor Mohamed Zairi, Executive Chairman European Centre for Best Practice Management, UK 12.15 – 12.35 Break 20 12.35 – Final – International Best Practice Competition 75 1.50 Introduction, Dr Robin Mann, Director, COER (5 minutes) 5x8 minute best practice presentations (40 minutes) Changeover time between presentations (10 minutes) Judges questions and responses (20 minutes) Judges: Professor Tony Bendall, Chairman Anti-Fragility Academy, UK X, CEO, EFQM Patrick Lim, Director, Business & Service Excellence, Enterprise Singapore Prof. Dr.-Ing. Holger Kohl, Director, Corporate Management Division, Fraunhofer IPK, Berlin/Germany 1.50 – 2.00 Break 10 2.00 – 2.20 Announcement of ACE Teams Awards Winners 20 2.20 – 2.30 Announcement of Global Benchmarking Award Winner & Runners Up 10 2.30 – 2.40 Announcement of Organisation-Wide Innovation Award Winner & Runners Up 10 2.40 – 2.50 Announcement of International Best Practice Competition Award Winner & Runners Up 10 2.50 – 3.00 Closing Ceremony – Flag Hand Over to the Host of the 25th APQO International Conference 2019 10 3.00 Lunch and Close 10
Presentations for the International Best Practice Competition
Social and environmental responsibility (surpassing regulatory requirements/engaging with the local community) - Creating an Environment Friendly Facility along with an Effective Hospital – Community Partnership, Apollo Gleneagles Hospitals, India - Barangay Empowerment and Synergy for Poverty Reduction Network (BESPREN), Local Government Unit of Santiago City, Philippines - From seclusion to inclusion: Carmona, Cavite’s journey towards empowering the persons with disability in the community through the CBID (Community- Based Inclusive Development) Matrix, Municipal Government of Carmona, Philippines - Underground Containers Innovative and safe solutions, Municipality of Colina, Chile - Installation of water saving Devices for Emirati Residential villas in Northern Emirates (Llkhair Nurshed), Haya Alketbi, Operations Manager, Federal Electricity & Water Authority (FEWA), UAE - City of Fort Collins Climate Action Plan (CAP), The City of Fort Collins, USA - City of Fort Collins- FC Bikes Program, The City of Fort Collins, USA - Road Safety Audit Process –Making Safer Roads, Saleh Abdulla Salem Aljaberi, Traffic Services Section Head, Infrastructure Support Group, Mohammed Abdul Qader Alshateri, Project Engineer, Municipality of Abu Dhabi City, UAE - Green Flag Award in parks and recreation green spaces management, Sami Abdul Qader Alhashmi, Head of Infrastructure Support Groups, Municipal Roads and Infrastructure, Salama Saeed Al-Ketbi, Project Engineer, Municipality of Abu Dhabi City, UAE Strategic planning and deployment - Excellent data governance: Reliable household data for strategic program targeting through the Enhanced CBMS (Community-Based Monitoring System), Municipal Government of Carmona, Philippines Customer and market focus (understanding customers, building customer relationships, marketing) - The Smart Police Station (SPS), Dubai Police, UAE - Laboratory On-line Referral System: An innovation in government service delivery, Rose Marie S. Salazar, Assistant Regional Director for Financial, Administrative Support and Technical Services, Department of Science and Technology Regional Office No. IX, Philippines - We Listen and Learn from the VOCs so as to Share the Joy of Eating to the World, Ruthchell V. Mariano, CQM Director, Head of Customer Management & Support Group and Liwayway Mateo, VP & Head of Corporate Quality Management, Jollibee Foods Corporation, Philippines Performance management and measurement - Employee Performance Management System, Badria AlHammadi, Talent Management Manage, Federal Electricity & Water Authority (FEWA), UAE - Reliable and Robust Production and Loss Accounting System, Sayantan Bhowmik, Head-Technology, Sourav Roy, Senior Technologist Reliance Industries Limited (Nagothane Manufacturing Division), India - Performance Enhancement Through Daily Work Management (DWM) as a Way of Life, Titan Company Limited – Jewelry Division, India Employee teams, empowerment, motivation, and satisfaction - A Happiness Meter Leads to Happier Employees, Mohammed Abdulrahman Ibrahim, Strategy & Institutional Performance Manager, Dubai Courts, UAE Employee Health, Wellbeing and safety - Quezon’s First 1,000 Days of Life Program, Provincial Government of Quezon, Philippines - Safety Improvement Plan (SIP) Project, Ali Amjadi, Safety Manager & Ardavan Farzinpour, Fire Fighting Passive Defence & Crisis Manager, Arya Sasol Polymer Company, Iran - City of Fort Collins Employee Wellness Program & Well Days Incentive Program, The City of Fort Collins, USA Process management and improvement (Six Sigma, QC, QA, and quality management) - Productivity and Vehicle Availability within Vehicle Fleet Maintenance, Dubai Police, UAE - John Crane Enterprise Excellence Assessment process, Ville Niemi, QEHS Manager and Chandan Dey Kumar, Continuous Improvement Manager EMEA, John Crane Safematic Oy, Finland - Inventory Cost Levelling by Clustering the Assets, Goltash Hygienic Products, Iran - Ventilator Associated Pneumonia – Decision Making, Apollo Gleneagles Hospitals, India Innovation (in products/services and processes) - Building Data Management System (BDMS) for streamlining Building Data Delivery process and extracting Indoor details, Mustafa Almusawa Alhashemi, Spatial Data Advisor, Abu Dhabi City Municipality - The Smart Gate, The General Directorate of Residency and Foreigners Affairs, Dubai, UAE - Zinc ingot production, Bafgh Zinc Smelting Company, Iran - The flotation of sulfide-oxide lead and zinc ores, Calcimine, Iran - The Government Service Insurance System's Electronic Loans and Claims Processing under eGSIS, Rachel Edjan, Acting Vice-President, Government Service Insurance System (GSIS), Philippines
Presentations for the Final of the Organisation-wide Innovation Award • Securities and Commodities Authority Organisation-wide innovation approach, Othman Al Ali, Director of Strategy & Future, Securities and Commodities Authority, UAE • Sport Star Academy Organisation-wide innovation approach, Sport Star Academy, Australia Others to be announced
Presentations for the Final of the GBN’s Global Benchmarking Award • Dubai Courts - Our Benchmarking Approach, Dubai Courts, UAE Others to be announced