Host & Sponsor Organisers: 10-12 December, 2018 A roadmap for excellence in organisational performance & nation building Venue: Jumeirah at Etihad Towers, Abu Dhabi. Registration includes full admission to the 3 days of the Congress. It includes access to the exhibition hall, lunches and refreshments during the Congress sessions. It also includes the Congress Gala Dinner on the evening of the 11th December. Register here. Sunday 9th December For GBN and APQO members only: Annual General Meeting. Global Benchmarking Network – 9.30am to 5.00pm APQO Core Council Meeting, 1.15pm to 5.30pm APQO-ADICOE-GBN Welcome Dinner, 7.00pm – 9.00pm Monday 10th December Global Organisational Excellence Congress, 8.30am to 5.00pm Tour of Abu Dhabi and meal, 6.30 – 9.30pm Tuesday 11th December Global Organisational Excellence Congress, 8.30am to 5.00pm Congress Gala Dinner, 7.00pm to 9.30pm Wednesday 12th December Global Organisational Excellence Congress, 8.30am to 3.15pm Thursday 13th & Friday 14th December Benchmarking for Excellence – Certification Course, 8.00am to 4.30pm Included Events: 24th Asia Pacific Quality Organisation International Conference 3rd ACE Team Awards Competition 18th Global Performance Excellence Award 12th International Benchmarking Conference 6th Global Benchmarking Awards 6th International Best Practice Competition 2nd Organisation-wide Innovation Award Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference Partners: Congress Themes The Themes (T) referred to within the programme are as follows. T1 - Organisational Excellence T2 - Benchmarking T3 - Leadership/Governance T4 - Social Responsibility/Environment/Sustainability T5 - Strategy/Performance Measurement T6 - Customer Focus/Service Orientation T7 - Knowledge Management/Innovation T8 - Human Resource Focus T9 - Process & Quality Management T10 - Digital Transformation – Keynote Presentations are allocated 35 to 45 minutes (including questions and answers), Full Presentations 30 or 25 minutes (including questions and answers), and Overview Presentations 15 minutes (including questions and answers). COLOUR CODE FOR PROGRAMME Expert presentations Panel discussions ACE Team Competition Best Practice Competition This is a Draft Program - Version 12 November - 10th Day 1 Length December 8.00 – Registrations 60 9.00 9.00 – Room – Main Auditorium 20 9.20 Welcome messages 9.20 – Room – Main Auditorium 45 10.05 T1 – Organisational Excellence (Professor Hadi El Tigani, Coordinator General of the Sheikh Khalifa Excellence Award, UAE) (5 min intro) ………………………………………………………………………………………………………………………………………………………………………………… Keynote Presentation The UAE’s excellence transformation & global implications of Quality 4.0 Professor Mohamed Zairi, Executive Chairman European Centre for Best Practice Management, UK – 40 minutes ………………………………………………………………………………………………………………………………………………………………………………… 10.05 – Break & Opening of Exhibition 25 10.30 10.30 - Room – Main Auditorium 90 12.00 T1 – Organisational Excellence (Panel Moderator – Dr Robin Mann, Director, Centre for Organisational Excellence Research, New Zealand) (10 min intro, 5 min changeover time) Business Excellence Administrator’s Panel Discussion – The role of excellence models in nation building • UAE - Abu Dhabi – Areej Abu Baker Abdulla Al Hamiri, Manager Government Excellence Department, Abu Dhabi Awards Excellence Program – 10 minutes • UAE - Dubai – Dubai Government Excellence Program – 10 minutes • UAE - Professor Hadi El Tigani, Coordinator General of the Sheikh Khalifa Excellence Award – 10 minutes • Australia – Ravi Fernando, CEO, Australian Organisational Excellence Foundation – 10 minutes • Europe - EFQM – 10 minutes • Singapore - Patrick Lim, Director, Business & Service Excellence, Enterprise Singapore – 10 minutes • The following representatives from other countries will join the stage for the discussion: Dr. Ibrahim Alrawabdeh, CEO, King Abdallah Centre for Excellence, Jordan Dr. Zabin Althubaity, Coordinator General, King Abdalaziz Quality Award, Saudi Arabia Suresh Lulla, Chairman, IMC Ramkrishna Bajaj National Quality Award, India Discussion - 25 minutes 12.00 – Break & Move rooms 25 12.25 12.25 - Room - Main Auditorium Room - A Room - B Room – C & D 100 2.05 Expert Presentations – Expert Presentations International Best Practice Competition ACE Teams Award Competition ((Chair – Tonnis van Dam, Director, (Chair - Jorge Roman, ASQ Country Compare 2 Compete, Netherlands)) Counselor, Chile) Overview of the 6th International Presentations will be assessed by (5 min intro, 5 min changeover time) (5 min intro, 5 min changeover time) Best Practice Competition – Dr an Assessor Panel of 2 or more Robin Mann, Founder IBPC, NZ according to ACE Team T10 – Digital Transformation T1. Organisational Excellence (10 minutes) Competition Criteria. ………………………………………… Global Organizational Excellence Presentations by teams within 12 Keynote Presentation for the Next 50 Years: Where We Session 1 - Qualifying Round minutes of talk time will be Industry 4.0 – Status, Should Be Going and Why. Dale 6x8 minute best practice presentations followed by 5 minutes for Implementation, Outlook, Prof. Dr.- Weeks, President and Chief Executive (48 minutes) Assessors to seek clarifications. Ing. Holger Kohl, Professor for Officer, Global Leadership and Changeover time between Sustainable Corporate Development at Benchmarking Associates, USA – 20 presentations (12 minutes) Teams will be awarded the APQO the Technical University of Berlin and minutes Judges questions and responses (30 Team Excellence Awards of either Director of the Division Corporate Comparison of National Strategies minutes) 1 Star, 2 Stars, 3 Stars. Based on Management at Fraunhofer IPK, for Business Excellence, Saad Judges: presentations the APQO Berlin/Germany – 35 minutes Ghafoor, PhD Researcher, Centre for • Ravi Fernando, CEO, Business International ACE Award for Best ………………………………………… Organisational Excellence Research, NZ Excellence Australia of Best in the following areas will Business excellence approach in the - 15 minutes. • Shouqi Al Yousuf, Senior Business be considered. leadership area to deal with rapid First Global Assessment on the Excellence Consultant, Abu Dhabi - Overall Best disruptive technological changes current state of Organisational Chamber of Commerce and Industry, - Best Impact on Productivity Agus Tato, Senior Advisor to Chief of Excellence, Dawn Ringrose, Principal UAE - Best Impact on Innovation Human Capital Officer Organisational Excellence Specialists, • Dr. Zeyad El Kahlout, Senior Quality - Best for Leveraging Technology and Excellence Advisor, Dubai PT. Telekomunikasi Indonesia – 30 Canada – 20 minutes - Best for Impact on Government Excellence Program minutes Quality and Business Excellence as Transformation - Quality and Innovation in the a key enabler for achieving Saudi (DGEP) Digital Era, Professor Pal Molnar, Chair, Arabia Vision 2030 Dr. Ayed T. Al- Certificates Awarded (5 mins) International Academy for Quality, Amri, President – Saudi Quality Council, Hungary – 25 minutes Kingdom of Saudi Arabia - 20 minutes Building Business Excellence in the Public Service – Our first steps Dr Lia Maka, CEO, Public Service Commission, Tonga – 15 minutes 2.05 – Lunch – Room X 60 3.05 3.05 – Room - Main Auditorium Room - A Room – B Room - C & D 95 4.40 Expert Presentations Expert Presentations International Best Practice Competition ACE Teams Award Competition (Chair – Professor Mohamed Zairi, (Chair - Dale Weeks, President and Chief Executive Chairman European Centre for Executive Officer, Global Leadership and Session 2 - Qualifying Round Presentations will be assessed by Best Practice Management, UK) Benchmarking Associates, USA) Introduction, Dr Robin Mann, Director, an Assessor Panel of 2 or more (5 min intro, 5 min changeover time) (5 min intro, 5 min changeover time) COER (5 minutes) according to ACE Team 6x8 minute best practice presentations Competition Criteria. T1. Organisational Excellence T6 - Customer Focus/Service Orientation (48 minutes) Presentations by teams within 12 ………………………………………… What do citizens want from a public Changeover time between minutes of talk time will be Keynote Presentation service? Insights from Canada’s presentations (12 minutes) followed by 5 minutes for – Becoming a World-Class Citizens First 8. Dan Batista, Executive Judges questions and responses (30 Assessors to seek clarifications. Organisation and Sustaining Director, Institute for Citizen-Centered minutes) Excellence, Harnek Singh, President, Services, Canada – 40 minutes Judges: Teams will be awarded the APQO Asia Pacific Quality Organisation, T10 – Social • Ravi Fernando, CEO, Business Team Excellence Awards of either Singapore – 40 minutes Responsibility/Environment/Sustainability Excellence Australia 1 Star, 2 Stars, 3 Stars. Based on ………………………………………… Benchmarking to drive • Shouqi Al Yousuf, Senior Business presentations the APQO Business Excellence in the sustainability: measuring and Excellence Consultant, Abu Dhabi International ACE Award for Best transformation of Tata Power Solar developing the triple bottom-line? Chamber of Commerce and of Best in the following areas will - Global Performance Excellence Mark Modena, Director Marketing, GBN Industry, UAE be considered. Award Winner 2018, Ashish Khanna, Products Director, Winning Moves, • Dr. Zeyad El Kahlout, Senior - Overall Best Managing Director & CEO, Tata Power United Kingdom – 25 minutes Quality and Excellence Advisor, - Best Impact on Productivity Solar – India – 25 minutes Dubai