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AIRPORT “RIGA” YEAR BOOK 2016 1

YEAR BOOK 2016 2 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 3 w

CONTENT

Introductory Words Airport Services and Passenger Comfort 4 About the Company 20 Passengers Highly Value the Services Provided at Riga Airport Facts and Figures Shops, Cafés and Other Services 6 Airlines Fast Track Security Checkpoint Destinations New Options for Making Payments for Car Park Services A New Passenger Record VIP Centre Services Record-high Punctuality Figures Airport Information Line 1817 Passengers Traffic at Baltic Airports Loyalty Programme RIX Club Among the Most Competitive Airports in the Region An Environmentally-friendly Company Team 24 Airport Carbon Accreditation Programme 10 Breakdown of Personnel by Their Area of Activity, 2016 Airport Purchases Electric Baggage Towing Tractors Breakdown of Personnel by Age Group, 2016 Energy Efficiency Assessment Improvements to Work Environment Limiting Pollution in Local Waters School Students’ Summer Work Inter-institutional Working Group for Aircraft Noise Management An Attractive Employer Community Support Riga Airport - a Family-friendly Company 26 Airport Develops Its Corporate Social Responsibility Policy 14 Children’s Day at Riga Airport Charity Stands Flexible Childcare Opportunities for Airport Employees Achievements Other Events 28 Two Awards in the Building of the Year Competition Airport Development Riga Airport Attains the Sustainability Index Gold Category 16 Riga Airport Initiates Establishment of the Aviation Association of Riga Airport Ranks High on the Corporate Reputation Top Riga Airport Signs a Memorandum of Cooperation for RIX Station Riga Airport Receives Award of the State Environmental Service A Family-friendly Company Investment Projects for Airport Development Riga Airport Receives Awards of “Mārupes uzņēmēji” Society 18 Riga Airport Opens the New North Pier In the Focus of Events 30 Professionals Discuss Business Aviation Development in the Baltics Riga Airport is Now Home to the New Bombardier CS300 Aircraft Riga Airport Marks the Tenth Anniversary of the Air Traffic Accessibility Regulation Lufthansa Marks the 25th Anniversary of Flights between Riga and Counter-terrorism Training at Riga Airport 12 000 Travellers Take Part in the Summer Lottery School Students and Youth Exhibitions at the Airport 4 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 5

ABOUT THE COMPANY

Riga International Airport is the leading airport in the Baltics and the region’s main air traffic hub. The compa- ny services nearly half of the total number of passengers of the Baltic airports, and offers the widest network of direct flights as compared to other Baltic airports. Riga International Airport provides both aviation (passen- ger, aircraft and cargo handling), and non-aviation (lease of premises and land, car parks, VIP Centre, etc.) services. It serves both full-service and low-cost airlines.

Riga International Airport is a state joint stock company (SJSC) of the Republic of Latvia. The Republic of Latvia is its sole owner; the Ministry of Transport of the Republic of Latvia is its shareholder.

Residents of the are the main customers of Riga Airport. 6.2 million people live in its coverage area - within a 3-hour drive from the Airport.

The total area of Riga Airport is 650 hectares.

Location

Mission To provide customers with reliable infrastructure and excellent aviation and non-aviation services, to facilitate a sustainable route network offering extended connectivity of the country with strategic destinations and promoting economic growth.

Vision Riga International Airport is the first choice airport for travellers and businessmen in the Baltic Riga Airport is located in Mārupe Municipality T.: 6 7207 135 countries. (Mārupes novads). Public transport to the Airport: F.: 6 7211 767 buses No. 22, 222 and 241. [email protected] Strategic goal

www.riga-airport.com To create, maintain and improve positive customer experiences by providing high-quality services. VAS ”Starptautiskā lidosta “Rīga”” (Riga International Airport) Lidosta “Rīga” 10/1 Mārupes novads LV-1053 LATVIA 6 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 7

Destinations In the summer season, Riga Airport offered 79 flight destinations, and in the winter season - FACTS & FIGURES 60 destinations. airBaltic launched flights to Reykjavik and Rimini,Wizz Air started its service to Tel Aviv, Vueing - to , and Aegean Airlines - to .

Airlines TOP 10 galamērķi 2016. gadā

To offer a wider choice of routes to its customers, in 2016 Riga International Airport co-operated with 20 airlines. In the summer season two new carriers started flights from Riga:Vueling in the route Riga-Barcelona, 540 793 and Aegean in the route Riga-Athens. 443 008

The national airline airBaltic carried more than fifty percent of the total number of passengers;Ryanair carried 282 801 18.3 percent, and Wizz Air - 8.5 percent. 280 670 261 444 TOP 10 airlines in 2016 231 380 229 582 204 195 Air Baltic Corporation 2 712 243 166 499 Ryanair 989 762 151 483 Wizz Air 456 554 Norwegian Air Shuttle 220 029 Lufthansa 199 023 193 038 SmartLynx Airlines 120 664 Finnair 103 182 Turkish Airlines 73 434 Map of Destinations LOT Polish Airlines 61 244

Trondheim Aalesund Helsinki St. Petersburg Oslo Tallinn New Stockholm Gothenburg Billund Moscow Copenhagen Palanga Leeds Vilnius Manchester Doncaster Lubeck East Midlands Berlin London Dusseldorf Radom Kiev Frankfurt Zurich Chisinau Milan Venice Nice Pisa Ashgabat Barcelona Dubrovnik Burgas Olbia Bari Corfu Athens Antalya Rhodes Heraklion Larnaca Tel Aviv Sharm El Sheikh Hurghada 8 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 9

Among the Most Competitive Airports in the Baltic Sea Region

In 2016, Riga Airport adopted a decision on the medium-term tariff policy, maintaining low, simple and com- petitive airfares over a longer period of time. Thanks to this policy, Riga Airport is among the most competi- tive airports in the Baltic Sea Region.

Riga Airport sets its tariffs applying the so-called “single cash” principle, according to which Airport’s expen- diture is covered from both aviation and non-aviation service revenue, which affects the fees that are applied to airlines and passengers.

The analysis of the total aviation revenue per passenger shows that the revenue of Riga Airport (per passen- ger) is among the lowest in the Baltic Sea Region. It only exceeds the revenue figures of Lithuanian airports, A New Passenger Record which service low-cost airlines.

Riga International Airport has demonstrated its leading position in the Baltic Region, handling nearly half of the total number of passengers of the Baltic airports in 2016. The Airport also managed to reach a new pas- senger record of 5.4 million passengers, which is almost five percent more than in the previous year. London, 3500 Moscow, Oslo, Frankfurt and Helsinki are still the most popular destinations for passengers travelling from Riga Airport. 3000

The number of transfer/transit passengers rose by 15.3 percent and accounted for 27.3 percent of the total 2500 Government Charges number of passengers serviced last year. Tallinn, Vilnius, Moscow, Helsinki and St. Petersburg were the most 2000 Noise Charges popular transit destinations through Riga Airport in 2016. Aircraft Security Charges 1500 In turn, Antalya, Herakleona and Burgas were the most popular charter flight destinations. Air Navigation Charges Passenger Security Charges In 2016, the Airport serviced 68 061 thousand aircraft. With the volume of cargoes growing by 4.8 percent, 1000 Infrastructure Charges Riga Airport also expanded its air cargo service market. Passenger Charges 500 Parking Charges Runway Charges 0 RIX TLL VNO KUN HEL ARN WAW Record-high Punctuality Figures 02/2017 02/2017 02/2017 02/2017 02/2017 02/2017 02/2017 Airport’s Ground Handling Department (RIX GH), which provides ground handling services to the majority of passenger airlines1, air cargo carriers and business aviation aircraft operating at Riga *Boeing 737-800 aircraft service rates (151 passengers) have been used for the comparison Airport, in 2016 reached a new punctuality record of 99.92%, which is among the highest rates in .

Passengers Figures at Baltic Airports

Kaunas 6.1%

Vilnius Riga 31.3% 44.4%

Tallinn 18.2%

1 , Wizz Air, LOT Polish Airlines, Deutsche Lufthansa, Norwegian Air Shuttle, Rusian International Airlines (Aeroflot), Ryanair, Smartlynx, Sprint Air Sp, TNT Airways, Belavia/Belarusian Airlines, European Air Transport N.V., Finnair 10 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 11

Improvements to Work Environment TEAM In the aviation industry and in today’s rapid pace of life in general, employees are increasingly exposed to psycho-emotional work environment risk factors; therefore, to reduce the impact of these factors, the Human Resources Department organised a number of educational events for Riga Airport employees in 2016. At the end of 2016, the Airport employed 1 108 people. Within the framework of the Day of Labour Protection, Airport employees were informed about stress and its negative effects, anyone had a chance to test their knowledge of psycho-emotional risk factors. In June and December, employees of different units who face stressful situations most often, took part in lectures on stress management and improvement of personal efficiency.

In 2016, workplaces and premises were improved, paying specialr attention to the arrangement of work- places. Workplaces of office staff were equipped with the necessary equipment and facilities to ensure a health-friendly and ergonomically correct workplace.

Breakdown of Personnel by Their Area of Activity, 2016 In late September, with the beginning of the season of viruses, natural cold remedies - ginger, tea and lemon - were available in all personnel kitchens, stressing that when used on a regular basis, they reduce the chance to catch a cold during the winter season. Administration Several personnel instructions were updated in the electronic learning environment in order to present the in- 16.5% itial and recurrent labour protection training more efficiently. A new safety training was developed for employ- ees of the Aircraft Services Unit, Ground Handling Department, incorporating labour protection instructions that are binding specifically on this structural unit. Infrastructure maintenance 17.2% Security 40.2%

Passenger services 26.1%

Breakdown of Personnel by Age Group, 2016

41-50 19.8%

>51 20% 18-30 33.5%

31-40 26.7% 12 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 13

School Students’ Summer Work at Riga Airport Bonuses, working for Riga Airport:

Riga Airport, jointly with the State Labour Agency (SLA) for the third consecutive year engaged school stu- • Reliable remuneration (stable, always on time, dents in summer work at the Airport. According to the terms of the project, students aged 15 to 20, contin- competitive, with social guarantees, bonuses uing to acquire primary or secondary education and having timely applied for registration with the SLA, were and benefits); admitted for work. • Personal development options (initial training and regular training within the paid working hours); Altogether 82 school students worked at the Airport. Students worked in seven different structural units: Avi- ation Security Unit, Security Department; Aviation Services and Business Development Department; Tech- • Growth (several levels of positions and internal nical Maintenance Unit, Infrastructure Maintenance and Development Department; Client Services Unit, Car vacancies); Park Unit and VIP Centre, Commercial Department; Passenger Services Unit, Ground Handling Department; • Transportation (free guarded parking, company’s and Human Resources Development Unit, Human Resources Department. transportation to/ from work outside the hours of public transport, bicycle parking); • Comfort at work (modern and orderly work environment, An Attractive Employer recreational facilities and equipment, work clothes, personal protective equipment); In 2016, an ambitious survey was conducted to find the most attractive employer in Latvia, where employ- ees selected the best employers in ten categories. Riga Airport ranked second in the transport and logistics • Health and sports (a wide range health insurance, financial support sector, thus becoming one of the most attractive and popular employers in Latvia. for the attendance of different sports establishments, healthy work and lifestyle events at work and outside the working hours); Inga Rame, Director Human Resources Department: “We are happy that Riga Airport has been recognised as one of the most attractive employers in Latvia. It means that the work invested in personnel management • For recreation (events for staff, offers and discounts of Airport partners); is recognised and appreciated. In performing one’s daily work, bonuses granted to the employees of Riga • For families (we support staff who are just planning to start a family, Airport may be forgotten or considered as self-evident; therefore the study “TOP Employer” is a great remind- who have a family, children or who take care of other family members, by er that Riga Airport is a workplace that attracts.” granting benefits in different situations of life, organising events for employees with their families, additional vacation options).

The survey “TOP Employer 2015” took place from 28 December 2015 to 27 January 2016, and for the fifth consecutive year it was conducted by CV-Online Latvia. The Airport also ranked fifth in another study, conducted byWorkingDay Latvia. 14 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 15

A FAMILY-FRIENDLY COMPANY

Children’s Day at Riga Airport

For the fifth consecutive year, the Airport hosted an event “Children’s Day at Riga Airport” dedicated to the International Day for Protection of Children. Within its framework, a special programme was organised for chil- dren of Airport’s employees with the following objectives:

• To acquaint children with their parents’ workplace and the company as such; • Celebrating the Day for Protection of Children, to give children and their parents an opportunity to spend one working day together in the parent’s workplace; • To arouse interest in the Airport as a potential employer.

In the premises of the Training Centre, the flower fairy entertained the small visitors - together they played games, drew, painted, and spent a fun time.

By completing a test, specially prepared by the Aviation Security Service, children had an opportunity to obtain a diploma of the “Youngest Aviation Security Specialist”. To do it, they had to find a number of prohibited items in baggage X-ray images.

Mechanization Unit Fire-fighting Team had prepared some interesting activities on the apron - they took children for ride with the specialised equipment and showed the newly built fire station.

airBaltic Dash Q400 NextGen aircraft brought together a seizable number of children. They could not only sit in passenger seats, but also put on a hat of the aircraft captain and take photos in the cockpit.

In turn, in creative workshops that took place next to the head-office building, the children had an opportunity to express their artistic skills by painting on easels, drawing on T-shirts and creating unique greeting cards. Flexible Childcare Opportunities for Airport Employees

Each year, more than 100 children take part in the Children’s Day. The large number of visitors and the Within the framework of a pilot project launched in 2016, Riga International Airport started providing child- positive feedback of employees lead to the conclusion that such event is an important part of the employ- care services for employees who have non-standard working hours. The project is co-financed by the EU ees’ annual work. Programme for Employment and Social Innovation (EaSI) for 2014-2020 VS/2015/0206 “Provision of Flexible Childminders Service to Workers with Non-standard Work Schedules”. In 2016, the service was provided to nine parents, looking after 13 children.

In 2017, it is planned to enter into agreements with parents of another 13 children.

Other Events

Each year, Riga International Airport in co-operation with the Airport Labour Union organises a number of social events for employees and their families.

Lattelecom is one of the most popular events, and 67 Airport employees took part in it in 2016. Active recreation enthusiasts also participate in the annual sports games organised by the Airport Labour Union. Riga Airport employees admit that such events not only enhance team spirit, but also serve as a motivation and promote a positive image of the company as an employer. 16 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 17

AIRPORT DEVELOPMENT Riga Airport Initiates Establishment of the Aviation Association of Latvia

In 2016, Riga Airport made a significant contribution to uniting the aviation industry. The Airport initiated establishment of the Latvian aviation sector cooperation platform - the Aviation Association of Latvia, owing to which industry representatives can now meet on a regular basis to discuss and address challenges, thus promoting more efficient development of the industry.

The founding meeting of the Aviation Association of Latvia was attended by more than 30 companies, rep- resenting the Latvian aviation industry.

The main operational objectives of the Association include: strengthening of the value of the Latvian aviation sector and supporting competitiveness of the related companies in the domestic and international market, development of human resources in the aviation sector, as well as involvement of companies in the national aviation policy planning processes. Riga Airport Signs a Memorandum of Cooperation for Rail It is planned that the Association’s work will be Baltica RIX Station organised in a number of aviation cluster areas: On 2 June 2016, Eiropas Dzelzceļa Līnijas Ltd and Riga International Airport signed a memorandum of coope- • Passenger transport and tourism; ration to facilitate successful mutual activities in constructing Rail Baltica RIX station and fully integrating it in • Air cargo services and infrastructure; the Airport territory by 2022.

• Aircraft maintenance and business aviation; The memorandum foresees synchronisation of two projects having great significance for the Latvian economy: expansion of the Airport check-in hall and construction of Rail Baltica station in the Airport territory. It is only • Aviation research and education; by close mutual cooperation that the Airport and Eiropas Dzelzceļa Līnijas Ltd. can implement these ambitious projects within the set deadlines and in the most cost-efficient way. • Aviation services, manufacturing of systems and equipment; In the first half of 2016, the Aviation Association of Latvia conducted a study on the impact of the aviation sector on the Latvian economy. • Regional aviation and airfields.

Galvenie ieguvumi Latvijas ekonomikai no aviācijas nozares attīstības The Aviation Association of Latvia calls for aviation industry operators and experts on practical and eco- nomically beneficial cooperation, to agree on specific initiatives and activities focused on strengthening competitiveness of its members and growth of services throughout the Latvian aviation value chain. At the founding meeting held on 20 January, the Association’s strategy for 2016-2020 was approved. +1%

Latvijas aviācijas nozare salīdzinājumā ar citām nozārēm

Kokapstrāde Banku sektors IT sektors Lauksaimniecība Aviācija Vieglā rūpniecība Farmācija 2,6 % no IKP 2,4 % no IKP 2,4 % no IKP 1,7 % no IKP 0,7 % no IKP 0,7 % no IKP 0,5 % no IKP

IKP Eksports Nodokļi Nodarbinātība Nodarbināto skaits nozarē 2015. gadā, +0,026 % +0,017 % +0,023 % +0,024 % salīdzinot ar 2005. 6 milj. eiro 2,5 milj. eiro 1,6 milj. eiro 200 nodarbināto gadu, divkāršojies 2004 2015 18 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 19

INVESTMENT PROJECTS FOR AIRPORT DEVELOPMENT

Riga Airport Opens the New North Pier

The new north terminal pier was the most significant infrastructure project in 2016. It is a continuation of the Thanks to the facilities of the new pier, Riga International Airport is prepared to offer improved quality services ambitious Airport infrastructure development projects aimed at raising passenger comfort and the quality of for long-haul flights, both technically and in terms of passenger comfort. For long-haul flights, the new pier services offered to travellers and business partners. offers a wide and comfortable transit area, and the hydrant system fitted around the pier allows for direct supply of fuel from the fuel base, thus enabling quicker servicing of large aircraft. The new aircraft stands are The new pier is placed on two floors offering 19 new boarding sectors, three airbridges, two new stores and located in the vicinity of the terminal building, ensuring more convenient and faster boarding of the aircraft, five cafés, playgrounds for children, as well as spacious and comfortable waiting rooms. The total area of the using fewer buses. North Pier is 9 828.39 m2, but together with the premises for arriving passengers and the gallery connecting terminals built in the 1st stage - 17 340 m2. The design of the new pier was developed by ARHIS ARHITEKTI Ltd architects Andris Kronbergs, Rai- monds Saulītis, Paulis Gibze, Evija Runce, Ēriks Miķelsons and Uldis Jaunsubrēns. The architectural image of the building and interior solutions continue the basic principles of the previous Airport expansion projects: maximum transparency and good orientation in space, forming a broad, integrated, united space, linking the interior with the surrounding open space. The project foresees maximum use of natural and sustainable materials, creating an architecturally and stylistically unified airport complex.

The total project costs account for more than 26 million euros. Airport terminal development project is imple- mented within the framework of Airport’s economic activity, financing it from its own resources and attracting funds of OP Corporate Bank.

The existing capacity of the terminal allows the Airport to comfortably handle 3.5 million direct passengers annually; however, already now the total annual number of direct and transit passengers at the Airport ex- ceeds five million. After opening of the new North Pier, the transit passenger area will allow serving 7 to 10 million passengers a year.

The next step in Airport infrastructure development is further improvement of the terminal building, expanding the passenger check-in hall, the baggage claim and sorting areas, security control area, as well as construct- ing a multi-storey car park and connection to the newly built Rail Baltica Riga Airport station. 20 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 21

Shops, Cafés and Other Services AIRPORT SERVICES AND To make time before the flight more pleasant and productive, Riga International Airport offers its passengers a wide range of different services. PASSENGER COMFORT In Airport’s cafés and restaurants, one can have a delicious meal or a lovely cup of coffee, relaxing and watching planes. The wide range of shops and points of sale operated by ATU Duty Free offer both popular and exclusive items. Here anyone can find something special for themselves, for their loved ones or business partners.

Passengers Highly Value the Services Provided at Riga Airport

In 2016, with 3.98 out of 5 points Riga Airport ranked fourth in the Airport Service Quality Survey (ASQ) or- ganised by the Airports Council International1. Riga Airport has been included in the ’s group There is a fast and secure Internet connection in the terminal building that may be used in individual computers of airports handling 5-15 million passengers annually. There are altogether 31 European airports included in or mobile phones. Both departing and arriving passengers can use bank services, as well as currency exchange this group of the ASQ survey. facilities. If upon arrival in Riga, passengers plan to rent a car this can be done in one of the car-hire firms rep- resented at the Airport. According to the survey results, passengers gave the highest scores to the passport control speed (4.26 points), route directions (4.23), passenger service (4.18), airport environment (4.16), and security (4.13). Res- Eight new cafés were opened at Riga Airport in 2016, and seven of them are located in the North Pier: Costa ponsiveness and kindness of Airport staff and security services were also highly appreciated. Coffee, Yakuza, Pascucci, Pietura, Napoli Café, Cakes & Bakes, NeedStop, while Need Stop snack kiosk is situated in the landside part of the Airport, in the check-in hall. The ASQ survey is the world’s largest airport service quality evaluation survey, involving more than 320 airports in 80 countries. Some 600 000 passengers per year are interviewed prior to boarding their flight The range of services has been supplemented with a new currency exchange point Eurex, which is located and asked to rate their satisfaction with airport’s services. ASQ scientific methodology, strict quality control before the passage to the new North Pier, and two Pack & Fly baggage packing machines in the check-in hall. procedures and commitment to impartiality have won industry recognition and established the ASQ Survey as the global standard for measuring passenger satisfaction. For the convenience of passengers, there are two ATU Duty Free shops in the New Pier: one on the second floor for passengers travelling to Schengen countries, and one on the first floor - for passengers travelling outside The ASQ Survey covers 34 key indicators and services such as access, check-in, security, airport facilities, the Schengen Area. At the North Pier, passengers may use a vending machine for purchasing Latvian brand food and beverages, retail and more. Feltmore felt slippers, as well as a number of drink and snack self-service vending machines.

1 Airport Service Quality Survey programme is a customer satisfaction measurement and benchmarking service that provides the airports involved with data, management information and information about passenger experience at the airport on the day of the flight. The survey is carried out using an ACI questionnaire form. It includes demographic information of the passengers interviewed and passenger satisfaction with more than 30 different service aspects faced on the day of the flight. 22 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 23

Fast Track Security Checkpoint VIP Centre Services

At Riga Airport, passengers are invited to use the fast track security checkpoint. Following the best practice of other airports all over the world, Riga International Airport VIP Centre offers high-quality services for VIP clients - both official delegations and commercial customers. This service is available to any passenger by purchasing a voucher at any time before the flight in the “Wel- come to Riga!” office or in the Airport’s information centre on the second floor. ForRIX Club loyalty card hold- The VIP Centre is important not only to Riga International Airport, but also to prestige and representation of ers the fast track security checkpoint is available at any time. This service can also be purchased on airBaltic the state. The Centre serves Latvian and foreign senior officials and delegations, providing welcoming and website www..lv when booking a flight or before checking in for a flight. escorting services according to the state protocol. The VIP Centre also hosts press conferences.

The fast track security checkpoint is available free of charge to business class passengers and holders of In November 2016, when 16+1 Summit of the Prime Ministers of China and Central and Eastern European loyalty cards. This service is also available to SEB bank, Citadele bank and Bank M2M Europe customers. Countries was held in Riga, the VIP Centre proved its ability to provide top-quality service. Within these few days, the Centre served 17 national highest rank delegations with a total of 700 passengers. As of May 2016, passengers holding SEB World Elite card and flying in the economy class, may get a Fast Track voucher at a special kiosk that is located in the Airport’s check-in hall. By scanning the card, passen- gers will receive two vouchers to be used within 24 hours together with a valid boarding card. 1817 Airport Information Line 1817

Twenty-four hours a day, seven days a week customers can find any information on services offered by Riga Airport, calling the Airport inquiries service 1817. Agents will answer customer inquiries in three languages: Latvian, English and Russian.

The Airport inquiries service 1817 mostly receives calls about schedules, travel documents, prohibited items in carry-on and hold baggage, as well as questions about security control. Any questions about Airport services may be clarified by phone, calling 1817, in social networks, by e-mail and on the Airport’s website.

RIX Club Loyalty Programme

RIX Club loyalty card offers special services and various advantages to passengers at Riga International Airport.

New Options for Making Payments for Car Park Services With RIX Club loyalty card it is possible check in at a business class check-in counter, to use the fast track security checkpoint, as well as visit the business lounge area free of charge for five times during the card From 2016, customers of Riga International can pay for P1, P2 and P3 car park services via Mobilly mobile validity term. RIX Club card holders also have an opportunity to make priority calls to the Airport’s information phone application. All Riga Airport car parks have been equipped with new payment machines, which accept line 1817, as well as use a privileged parking place in the Airport’s long-term car park. Card users may also payment both in cash and by credit cards. use discounts offered by Airport’s co-operation partners. As of 1 April 2016, passengers can buy a parking space in Airport’s long-term car parks P2 and P3 at the time of purchase of their flight tickets onairBaltic and Wizz Air websites. 24 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 25

AN ENVIRONMENTALLY- FRIENDLY COMPANY

Airport Carbon Accreditation Programme

Riga International Airport has received Airport Carbon Accreditation (ACA) certification for meeting Level 1 requirements for reduction of greenhouse gas emissions. With this certification, Riga Airport joined those airports that take active steps to reduce such emissions.

ACA is a programme established by Airports Council International (ACI) and administered by WSP Parsons Brinckerhoff that aims at reducing greenhouse gas emissions generated by airports. Airport Carbon Accre- ditation programme involves 180 airports, of which 104 are located in Europe.

ACA is the only officially recognised carbon management certification standard that applies to airports. This is an important tool for airports in their carbon footprint management, reduction and neutralisation. The cer- tificate is valid until 2 December 2017.

CERTIFICATE OF REGISTRATION

BM TRADA apliecina, ka uzņēmumā VAS “Starptautiskā lidosta “Rīga”” dosa “Rīga” Energy Efficiency Assessment Mārupes novads aa

ir veikts audits, kas apliecina vides vadības sistēmas atbilstību ISO 14001:2004 standarta prasībām As requested by Cabinet Regulation of 26 July 2016 “Regulation on Companies’ Energy Audits”, Riga In- Sertifikācijas sfēra asa ģu un to pasažieru apkalpošana, lidlauka drošas ekspluatācijas nodrošināšana ao ns ana ada jūlija no “Uzņēmumu energoaudita noteikumi” nosacījumus ternational Airport has supplemented its environmental management system with energy management conditions.

Within the framework of the system, an on-going energy efficiency assessment procedure is ensured at the

Karen Prendergast Airport to control and reduce energy consumption, and it covers at least 90 percent of the Airport’s total Sertifikāta numurs: 2522 o o aon oa Izdošanas numurs: 2016-02

Exova (UK) Ltd, (T/A Exova BM TRADA), Chiltern House, Stocking Lane, High Wycombe, Buckinghamshire, HP14 4ND, UK Sertifikāta izdošanas datums: 18. septembris, 2015 Registered Office: Exova (UK) Ltd, Lochend Industrial Estate, Newbridge, Midlothian EH28 8PL . Reg No. SCO70429.

Sertifikāta derīguma termiņš: 14. septembris, 2018 This certificate remains the property of Exova (UK) Ltd. This certificate and all copies or reproductions of the certificate shall be returned to Exova (UK) Ltd or destroyed if requested. Further clarification regarding the scope of this certificate and verification of the certificate is energy consumption. available through Exova BM TRADA or at the above address or at www.exovabmtrada.com Sākotnējās reģistrācijas datums: 18. septembris, The use of the UKAS accreditation mark indicates accreditation in respect of those activities covered by the accreditation certification 012 2015

Limiting Pollution of Local Waters

On the right bank of the Airport’s drainage ditch, in the site, from which oil products flow into surface water, another 15-metre long containment boom has been set up, creating a “pool” for accumulation of pollution. This boom holds back the largest part of pollution; therefore, the “pool” should be cleaned on a regular basis. Behind the dam, there are two pollution collection pockets from containment booms; inside of these pockets, there are absorbing booms for absorption and collection of oil products.

Inter-institutional Working Group for Aircraft Noise Airport Purchases Electric Baggage-Towing Tractors Management Taking care of the environment and health of its employees, in 2016, Riga Airport purchased four new electric baggage-towing tractors. They replace baggage-towing tractors with diesel engines. The Airport itself ensures management of noise generated by aircraft serviced at Riga Airport; therefore, for the noise management to be effective, regular co-operation between the involved parties is of key importance. Electric baggage-towing tractors are used to transport passengers’ baggage from the terminal to the aircraft, and vice versa. One baggage-towing tractor carries an average of more than 500 pieces of baggage every For this purpose, in July 2016 Riga Airport Environmental Noise Management Working Group was estab- day; now there are 12 electric baggage-towing tractors in the Airport’s fleet. lished. It is composed of representatives of the involved authorities and experts. The following organisations are represented in the working group: local authorities, supervisory authorities (Civil Aviation Agency, Health Acquisition of electric baggage-towing tractors helps Riga Airport reduce its CO2 emissions, which is an Inspectorate and State Environmental Service), Riga International Airport, SJSC “Latvijas gaisa satiksme” and essential prerequisite for the Airport to move to the next level of the ACA programme. JSC “AirBaltic Corporation”. 26 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 27

COMMUNITY SUPPORT

Airport Develops Its Corporate Social Responsibility Policy

Riga International Airport has developed its corporate social responsibility and public investment policy. The Airport believes that success of any company working in Latvia is inextricably linked with successful growth of the national economy and society. Therefore, being aware of its dimensions of responsibility, the company has defined the following priority areas of its corporate social responsibility and public investment:

• well-being of the local community; • environmental protection; • development of human resources; • business and tourism development in Latvia.

Taking into account the public demand for Airport’s participation in various social and public investment projects, the Airport as a solid and sustainable company is engaged in collaborative projects that meet the Airport’s corporate social responsibility and public investment policies.

Charity Stands

As a responsible entrepreneur, SJSC “Riga International Airport” supports Latvian charity organisations. The- re is a charity stand with six charity boxes at the Airport, which are at the disposal of different organisations in order to get funds for charity measures. The terminal also has charity stands with a special design, which are provided by charity organisations.

Charity stands of the Latvian Ornithological Society, Latvian National Library support societies, the Latvian Children’s Fund, the Latvian Foster Family Association, the , the Latvian Fund for Nature, the Fund of Atis Kronvalds, the Charity Mission «Food of Life», the SOS children’s villages Latvia and Jugla Animal Protection Group were placed in Riga International Airport in 2016.

A total of EUR 5675.31 were donated at charity stands in 2016. 28 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 29

Riga Airport Ranks High on the Corporate Reputation Top ACHIEVEMENTS Riga Airport ranked 12th on the corporate reputation top, which involved 150 largest companies in Latvia, as well as acquired the 2nd place in the transport sector.

Two Awards in the Building of the Year Competition Riga Airport Receives State A Family-Friendly Company

In the show of Latvian non-governmental construction organisations «The Best Building of the Year in Latvia Environmental Service Riga International Airport is proud that already 2015», the first place in the nomination «Engineering Structures» was awarded to the renovation of Riga Award for the sixth year it has been recognised as a Airport Apron 1. In turn, passenger terminal expansion stage 5: construction of North Pier (phase 1) ranked family-friendly company. This status is awarded In 2016, Riga Airport received the “Green Excel- third in the nomination «New Public Building». by the Ministry of Welfare to companies to pro- lence” (Zaļā izcilība) award for the excellent work mote family values, improve family welfare and done in meeting the radiation safety requirements. work environment.

Riga Airport Attains the Sustainability Index Riga Airport Receives Two Awards of “Mārupes uzņēmēji” Gold Category Society As shown by the data of «LURSOFT” Ltd, Riga International Airport in 2015 was the third biggest employer Within the Sustainability Index initiative, Latvian in Mārupe Municipality and was recognised as the best-known employer by the Society «Mārupes uzņēmē- companies are assessed in five sustainability ji» (Entrepreneurs of Mārupe).

categories: business strategy, working environ- ment, market relations, impact on the environ-

ment and society. In its fifth year of participation in the initiative, Riga Airport reached the golden level.

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IN THE FOCUS

OF EVENTS

Professionals Discuss Business Aviation Development Riga Airport is Now Home to the New Bombardier CS300 in the Baltics Aircraft

In August 2016, the fifth Baltic Business Aviation Forum was held in Riga Airport VIP Centre. The event is or- On 30 November 2016, Riga Airport welcomed airBaltic new Bombardier CS300 aircraft. The opening ce- ganised by the Russian United Business Aviation Association, and it was previously held in Riga and Jūrmala. remony held on 1 December was attended by President Raimonds Vējonis and Minister for Transport Uldis The forum focuses on professional matters: thematic seminars and airport infrastructure. Augulis.

Participants discussed such topics as the main business aviation development trends in the Baltic Region, The national airline airBaltic has become the first air carrier to receive and start commercial flights withCS300 business aviation insurance, economic aspects, etc. aircraft - the most innovative and technologically advanced aircraft in the world. The new CS300 aircraft with 145 seats offers excellent flying experience with such benefits as wider seats, larger windows, more hand The Business Aviation Forum provides an excellent opportunity for professionals to meet, establish business luggage space in the cabin, improved lavatories and other improvements. The new aircraft is also significantly contacts and build industry trends. quieter - the noise level is up to four times lower. Moreover, at the moment it is the greenest commercial aircraft in the world, since CS300 is the first aircraft to have a transparent declaration of the life-cycle environ-

mental impact, helping to reduce CO2 and NOX emissions by 20% and 50% respectively. 32 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 33

Riga Airport Marks the Tenth Anniversary of the Air Traffic Accessibility Regulation

In July 2016, a special event was organised to celebrate the 10th anniversary of the Air Traffic Accessibility Regulation. In cooperation with Latvian Umbrella Body for Disability Organisations SUSTENTO, passengers with disabilities were invited to an excursion in Riga International Airport.

The participants were acquainted with the Airport services offered to passengers with reduced mobility. Points of assistance, security control accessibility, as well as Airport equipment intended for passengers: a variety of wheelchairs, walkers, ambulift (equipment to help passengers with reduced mobility board aircraft) was demonstrated to the participants. There were also different Airport fire service demonstrations.

Riga International Airport continues to make improvements in its infrastructure and to invest in specialised facilities to make travelling for passengers with reduced mobility more comfortable. The newly built part of the Airport has been adapted to meet the needs of such passengers; in the near future, it is planned to purchase additional equipment: 15 wheelchairs, 16 evacuation chairs, 3 XL-sized wheelchairs and 5 narrow wheelchairs.

Lufthansa Marks the 25th Anniversary of Flights between Riga and Germany

In October 2016, Lufthansa Group celebrated the 25th anniversary of its flight service to Latvia.

It was on 27 October 1991 when a Lufthansa jet landed for the first time in Riga - aBoeing 737 flew at that time three times a week from Frankfurt to Riga and then via St. Petersburg back to Germany. Riga was the first capital of the three Baltic States, whichLufthansa had chosen for its expansion to Eastern Europe in the 1990s. Lufthansa was the second foreign airline to offer flights from Riga afterScandinavian Airlines (SAS).

During the last 25 years, many things have changed. Today aircraft of the Airbus A320 family are operating on this Baltic route, offering more capacity on this route with 14 weekly flights to the airline’s biggest hub

Frankfurt. With one transit flight, customers from Latvia can choose among over 140 onward connections

from Frankfurt.

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Publicitātes foto. Counter-terrorism Training in Riga Airport

In September 2016, a large-scale counter-terrorism training “Ikars 2016” took place in the territory of Riga International Airport. The training aimed to test the response capacity of the institutions involved in the coun- ter-terrorism measures in case of a terrorist attack to a civil aviation facility. The training was organised by the Security Police in collaboration with Riga International Airport and other institutions involved in counter-ter- rorism measures.

The training was attended by representatives of the Security Police, National Armed Forces, General Prose- cutor’s Office, , , State Fire and Rescue Service, Emergency Medical Service, SJSC “Latvijas gaisa satiksme”, Civil Aviation Agency, as well as Riga International Airport and airBaltic. The roles of hostages were played by cadets of the Fire Safety and Civil Protection College and the State Police College. Altogether about 500 persons took part in the training. The training plan included assessment of material and technical resources of institutions involved in counter-terrorism measures, as well as a scenario School Students and Youth to test the ability of these institutions to respond to terrorist attacks, as well as their co-operation abilities. “Shadows” Visit the Airport Based on the findings of the training, mechanisms for action and co-operation procedures are improved to ensure the best possible response of the institutions involved in counter-terrorism measures in case of In February, the annual Shadow Day was held in Latvia, and school students visited their prospective terrorist threats. places of employment to look into the backstage of different professions. Twenty-six students visited Riga International Airport. The emergency training at Riga Airport was successful and without any incidents. They were particularly interested in the work on the apron - aircraft and baggage handling. Many also showed interest in the work of ticket-service agents, flight co-ordinators and controllers. Having learnt about different professions, the participants went on a tour around the Airport and visited the Aviation Museum. 12 000 Travellers Take Part in the Summer Lottery Open Doors Day in Public Administration Authorities

During the active travel season, Riga International Airport held a cam- In October, Riga International Airport participated in the annual Open Doors Day in public administration. paign called «Don’t Miss Your Lucky Chance – Come to the Airport Airport representatives visited the Ministry of Transport, while four tour groups visited the Airport. In the Open Earlier!». The aim of the campaign was to urge passengers to arrive at Doors Day, school students had the opportunity to get to know the dynamic work at the Airport, as well as the Airport earlier to settle all the pre-flight formalities. acquire valuable information about career opportunities in the aviation industry. In the Open Doors Day, the students went on a tour around the Airport, visited the Training Centre and the Fire Station. Riga Airport was The campaign started on 27 June and continued until 3 October 2016, visited by students of Riga Secondary School, Riga Secondary School No.19 and Riga Boarding when the grand prize winner was raffled. The winner received twoair - School for the Deaf and Hearing Impaired Children. Baltic flight tickets to any of the airline’s destinations, Riga Airport VIP Centre gift card and a prize basket from “ATU Duty Free”. Every week, a Finals of the Business Game Competition fast security checkpoint coupon, an airBaltic USB stick and perfumery from ATU Duty Free were raffled. In turn, the monthly winners received On 1 April, the best teams of the business game contest “Road to Wealth” held within the framework of the an airBaltic glass thermo mug, RIX Club card and perfumery from ATU secondary school project “Be a Leader!” met in Riga International Airport to compete for the title “Business Duty Free. Leaders 2016”. Secondary school teams from different places of Latvia took part in the business simulation

game. After the contest, students had the opportunity to go on a tour around the Airport to learn about the

Altogether nearly 12 000 people took part in the campaign. particularities of the Airport work.

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Business Day in Mārupe

In May, Riga International Airport took part in the Business Day in Mārupe, which was organised by Mārupe Municipality Council and Association “Entrepreneurs of Mārupe” (Mārupes uzņēmēji).

Business Day in Mārupe started with a labour exchange “Live, Work in Mārupe” offering a unique opportunity to meet and talk to both local employers and job seekers, to find job vacancies and participate in real job interviews. It was a wonderful opportunity for young people to obtain information about companies working in different industries and the demand of the labour market.

In order to tell young people about work in a variety of industries and job opportunities, student excursions were organised to a number of companies working in Mārupe. Riga Airport invited those interested to go

on a tour around the Airport territory, demonstrating the dynamic work at the Airport, its infrastructure and

opportunities offered by work at the Airport.

Exhibitions at the Airport Mārupe Children’s Art Exhibition Exhibitions at the Airport At the end of 2016, Arrivals Hall E of Riga International Airport hosted an art exhibition of works created by Celebrating the 75th birthday of Latvian artist Juris Ģērmanis, exhibition «Friends and Acquaintances» of children of Mārupe Municipality. the artist’s works was hosted in the premises of the VIP Centre. The works have captured faces of publicly known people, portraits of the artist’s friends and relatives, as well as apparent strangers who later joined the Getting ready for the centenary of the Republic of Latvia, artists of Mārupe Municipality spent a creative and painter’s circle of acquaintances. colourful summer together with children and youth in workshops held in nature. The youngest artists of the municipality guided by teachers of the association “Mārupe Creative Laboratory” (Mārupes radošā laboratori- Throughout his life, Juris Ģērmanis has tried to explore people, revealing their way of thinking, experiences ja) went on art expeditions to farms, painted in Jūrmala Open Air Museum, in the and in the Latvian and feelings through classic painting. The artist has painted landscapes of his homeland, as well as of other Ethnographic Open-Air Museum. Master classes in nature took place both in Tīraine and Jaunmārupe, where countries, still lifes, portraits and nudes, demonstrating his ability to work successfully in different genres. professional artists demonstrated how, for example, to paint a variety of objects in motion. Children observed nature, architecture and people and expressed their impressions in creative works, which were afterwards exhibited in Riga Airport.

Mārupe Municipality in Photographs

In March 2016, exhibition of the winning works of Mārupe Municipality Council photo competition “Mārupe - My Home” (Mārupe – manas mā- jas) was hosted in Riga Airport, landside part of Terminal C. The photos showed Mārupe in different moods: in daily and social life, as a place for healthy lifestyle and active recreation, Mārupe at different times of the year, things and places that make people feel at home in Mārupe.