AIRPORT “RIGA” YEAR BOOK 2016 1 YEAR BOOK 2016 2 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 3 w CONTENT Introductory Words Airport Services and Passenger Comfort 4 About the Company 20 Passengers Highly Value the Services Provided at Riga Airport Facts and Figures Shops, Cafés and Other Services 6 Airlines Fast Track Security Checkpoint Destinations New Options for Making Payments for Car Park Services A New Passenger Record VIP Centre Services Record-high Punctuality Figures Airport Information Line 1817 Passengers Traffic at Baltic Airports Loyalty Programme RIX Club Among the Most Competitive Airports in the Baltic Sea Region An Environmentally-friendly Company Team 24 Airport Carbon Accreditation Programme 10 Breakdown of Personnel by Their Area of Activity, 2016 Airport Purchases Electric Baggage Towing Tractors Breakdown of Personnel by Age Group, 2016 Energy Efficiency Assessment Improvements to Work Environment Limiting Pollution in Local Waters School Students’ Summer Work Inter-institutional Working Group for Aircraft Noise Management An Attractive Employer Community Support Riga Airport - a Family-friendly Company 26 Airport Develops Its Corporate Social Responsibility Policy 14 Children’s Day at Riga Airport Charity Stands Flexible Childcare Opportunities for Airport Employees Achievements Other Events 28 Two Awards in the Building of the Year Competition Airport Development Riga Airport Attains the Sustainability Index Gold Category 16 Riga Airport Initiates Establishment of the Aviation Association of Latvia Riga Airport Ranks High on the Corporate Reputation Top Riga Airport Signs a Memorandum of Cooperation for Rail Baltica RIX Station Riga Airport Receives Award of the State Environmental Service A Family-friendly Company Investment Projects for Airport Development Riga Airport Receives Awards of “Mārupes uzņēmēji” Society 18 Riga Airport Opens the New North Pier In the Focus of Events 30 Professionals Discuss Business Aviation Development in the Baltics Riga Airport is Now Home to the New Bombardier CS300 Aircraft Riga Airport Marks the Tenth Anniversary of the Air Traffic Accessibility Regulation Lufthansa Marks the 25th Anniversary of Flights between Riga and Germany Counter-terrorism Training at Riga Airport 12 000 Travellers Take Part in the Summer Lottery School Students and Youth Exhibitions at the Airport 4 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 5 ABOUT THE COMPANY Riga International Airport is the leading airport in the Baltics and the region’s main air traffic hub. The compa- ny services nearly half of the total number of passengers of the Baltic airports, and offers the widest network of direct flights as compared to other Baltic airports. Riga International Airport provides both aviation (passen- ger, aircraft and cargo handling), and non-aviation (lease of premises and land, car parks, VIP Centre, etc.) services. It serves both full-service and low-cost airlines. Riga International Airport is a state joint stock company (SJSC) of the Republic of Latvia. The Republic of Latvia is its sole owner; the Ministry of Transport of the Republic of Latvia is its shareholder. Residents of the Baltic States are the main customers of Riga Airport. 6.2 million people live in its coverage area - within a 3-hour drive from the Airport. The total area of Riga Airport is 650 hectares. Location Mission To provide customers with reliable infrastructure and excellent aviation and non-aviation services, to facilitate a sustainable route network offering extended connectivity of the country with strategic destinations and promoting economic growth. Vision Riga International Airport is the first choice airport for travellers and businessmen in the Baltic Riga Airport is located in Mārupe Municipality T.: 6 7207 135 countries. (Mārupes novads). Public transport to the Airport: F.: 6 7211 767 buses No. 22, 222 and 241. [email protected] Strategic goal www.riga-airport.com To create, maintain and improve positive customer experiences by providing high-quality services. VAS ”Starptautiskā lidosta “Rīga”” (Riga International Airport) Lidosta “Rīga” 10/1 Mārupes novads LV-1053 LATVIA 6 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 7 Destinations In the summer season, Riga Airport offered 79 flight destinations, and in the winter season - FACTS & FIGURES 60 destinations. airBaltic launched flights to Reykjavik and Rimini,Wizz Air started its service to Tel Aviv, Vueing - to Barcelona, and Aegean Airlines - to Athens. Airlines TOP 10 galamērķi 2016. gadā To offer a wider choice of routes to its customers, in 2016 Riga International Airport co-operated with 20 airlines. In the summer season two new carriers started flights from Riga:Vueling in the route Riga-Barcelona, London 540 793 and Aegean in the route Riga-Athens. Moscow 443 008 The national airline airBaltic carried more than fifty percent of the total number of passengers;Ryanair carried Oslo 282 801 18.3 percent, and Wizz Air - 8.5 percent. Frankfurt 280 670 Helsinki 261 444 TOP 10 airlines in 2016 Berlin 231 380 Stockholm 229 582 Tallinn 204 195 Air Baltic Corporation 2 712 243 Vilnius 166 499 Ryanair 989 762 Copenhagen 151 483 Wizz Air 456 554 Norwegian Air Shuttle 220 029 Lufthansa 199 023 Aeroflot 193 038 SmartLynx Airlines 120 664 Finnair 103 182 Turkish Airlines 73 434 Map of Destinations LOT Polish Airlines 61 244 Trondheim Aalesund Turku Helsinki Bergen St. Petersburg Oslo Tallinn New York Stockholm Stavanger Aalborg Gothenburg Billund Moscow Glasgow Copenhagen Palanga Leeds Vilnius Manchester Doncaster Hamburg Lubeck Dublin Liverpool Bremen Minsk East Midlands Amsterdam Berlin Eindhoven Warsaw London Dortmund Dusseldorf Radom Cologne Kiev Brussels Frankfurt Prague Paris Munich Vienna Budapest Tashkent Zurich Chisinau Milan Venice Rijeka Nice Pisa Bucharest Ashgabat Barcelona Dubrovnik Tbilisi Baku Palma de Mallorca Burgas Olbia Rome Bari Istanbul Thessaloniki Corfu Athens Antalya Malta Rhodes Heraklion Larnaca Tel Aviv Sharm El Sheikh Hurghada 8 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 9 Among the Most Competitive Airports in the Baltic Sea Region In 2016, Riga Airport adopted a decision on the medium-term tariff policy, maintaining low, simple and com- petitive airfares over a longer period of time. Thanks to this policy, Riga Airport is among the most competi- tive airports in the Baltic Sea Region. Riga Airport sets its tariffs applying the so-called “single cash” principle, according to which Airport’s expen- diture is covered from both aviation and non-aviation service revenue, which affects the fees that are applied to airlines and passengers. The analysis of the total aviation revenue per passenger shows that the revenue of Riga Airport (per passen- ger) is among the lowest in the Baltic Sea Region. It only exceeds the revenue figures of Lithuanian airports, A New Passenger Record which service low-cost airlines. Riga International Airport has demonstrated its leading position in the Baltic Region, handling nearly half of the total number of passengers of the Baltic airports in 2016. The Airport also managed to reach a new pas- senger record of 5.4 million passengers, which is almost five percent more than in the previous year. London, 3500 Moscow, Oslo, Frankfurt and Helsinki are still the most popular destinations for passengers travelling from Riga Airport. 3000 The number of transfer/transit passengers rose by 15.3 percent and accounted for 27.3 percent of the total 2500 Government Charges number of passengers serviced last year. Tallinn, Vilnius, Moscow, Helsinki and St. Petersburg were the most 2000 Noise Charges popular transit destinations through Riga Airport in 2016. Aircraft Security Charges 1500 In turn, Antalya, Herakleona and Burgas were the most popular charter flight destinations. Air Navigation Charges Passenger Security Charges In 2016, the Airport serviced 68 061 thousand aircraft. With the volume of cargoes growing by 4.8 percent, 1000 Infrastructure Charges Riga Airport also expanded its air cargo service market. Passenger Charges 500 Parking Charges Runway Charges 0 RIX TLL VNO KUN HEL ARN WAW Record-high Punctuality Figures 02/2017 02/2017 02/2017 02/2017 02/2017 02/2017 02/2017 Airport’s Ground Handling Department (RIX GH), which provides ground handling services to the majority of passenger airlines1, air cargo carriers and business aviation aircraft operating at Riga *Boeing 737-800 aircraft service rates (151 passengers) have been used for the comparison Airport, in 2016 reached a new punctuality record of 99.92%, which is among the highest rates in Europe. Passengers Figures at Baltic Airports Kaunas 6.1% Vilnius Riga 31.3% 44.4% Tallinn 18.2% 1 Uzbekistan Airways, Wizz Air, LOT Polish Airlines, Deutsche Lufthansa, Norwegian Air Shuttle, Rusian International Airlines (Aeroflot), Ryanair, Smartlynx, Sprint Air Sp, TNT Airways, Belavia/Belarusian Airlines, European Air Transport N.V., Finnair 10 AIRPORT “RIGA” YEAR BOOK 2016 AIRPORT “RIGA” YEAR BOOK 2016 11 Improvements to Work Environment TEAM In the aviation industry and in today’s rapid pace of life in general, employees are increasingly exposed to psycho-emotional work environment risk factors; therefore, to reduce the impact of these factors, the Human Resources Department organised a number of educational events for Riga Airport employees in 2016. At the end of 2016, the Airport employed 1 108 people. Within the framework of the Day of Labour Protection, Airport employees were informed about