Metropolitan Transportation Authority Annual Report Narrative 2010
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Metropolitan Transportation Authority Annual Report Narrative 2010 Submitted as part of the MTA 2010 Annual Report Pursuant to New York State Public Authorities Law Section 2800(1), (6), and (13) MTA Annual Report Narrative 2010 Pursuant to Public Authorities Law Section 2800 (1)(a)(1), (6), and (13) Section 1—MTA Operations Performance Indicators…………………………………………………………… 1 NYC Transit Long Island Railroad Metro-North Railroad MTA Bus Long Island Bus Bridges and Tunnels Section 2—MTA Accomplishments Customer Service/Technology Initiatives………………………………………… 5 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT, MTA Bus, Long Island Bus) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Operations Initiatives………………………………………………………………. 8 NYC Transit (Subways) MTA Bus Operations (NYCT, MTA Bus, Long Island Bus) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Sustainability/Transit Oriented Development (TOD) Initiatives………………. 10 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT, MTA Bus, Long Island Bus) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Safety/Security Initiatives………………………………………………………… 12 MTA Police Department NYC Transit (Subways) MTA Bus Operations (NYCT, MTA Bus, Long Island Bus) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Cost Cutting/Revenue Initiatives…………………………………………………. 15 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT, MTA Bus, Long Island Bus) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Section 3—MTA Capital Projects Undertaken/Completed 2010-2014 Capital Program…………………………………………………….. 19 Capital Program Progress………………………………………………………. 19 Funding Received Through 12/31/10 Capital Program Progress 1982-2010 Capital Program Progress 2010 New York City Transit (Subways)……………………………………………… 21 Major 2010 Commitments: Stations Rolling Stock Tracks, Switches, Interlockings Shops, Line Structures Signals, Communications Major 2010 Completions: Stations Rolling Stock Signals, Communications Tracks, Switches, Plants MTA Bus Operations (NYCT, MTA Bus, Long Island Bus)………………… 24 Major 2010 Commitments: Depots Rolling Stock Power, Facilities, Other Projects Major 2010 Completions: Depots Rolling Stock Communications, Other Projects Long Island Rail Road…………………………………………………………… 25 Major 2010 Commitments: Stations Tracks, Switches, Interlockings Power Structures, Communications, Other Projects Major 2010 Completions: Stations Tracks, Switches, Interlockings Power Structures, Communications, Other Projects Metro-North Railroad…………………………………………………………… 27 Major 2010 Commitments: Stations Structures, Communications, Other Projects Major 2010 Completions: Stations Tracks, Switches, Interlockings Communications MTA Bridges and Tunnels……………………………………………………… 29 Major 2010 Commitments: All Facilities Brooklyn-Battery Tunnel Cross Bay Bridge Henry Hudson Bridge Throgs Neck Bridge Verrazano-Narrows Bridge Major 2010 Completions: All Facilities Cross Bay Bridge Henry Hudson Bridge Verrazano-Narrows Bridge Bronx Whitestone Bridge Throgs Neck Bridge MTA Capital Construction…………………………………………………….. 30 Fulton Street Transit Center Second Avenue Subway 7 Line Extension East Side Access MTA Police Department and Interagency……………………………………. 32 2010 Annual Report. Section 1—Operations Performance As part of its public transparency initiatives, the Metropolitan Transportation Authority posts Performance Dashboards on its website at www.mta.info, allowing the public to track MTA performance by agency on a monthly basis. The Dashboards display key indicators for MTA New York City Transit subways, buses, and paratransit services; MTA Long Island Rail Road; MTA Metro-North Railroad; MTA Bus; MTA Long Island Bus and its paratransit service; and MTA Bridges and Tunnels. Performance in all categories is measured monthly and compared to published goals. All data is through December 2010. See 2428 Report for additional details. Performance Key New York City Transit At or above target Below target by less than 5% Below target by 5% or more Change Year-to-Date Year-to-Date Performance Indicator From Target Actual Target Service Indicators On-Time Performance (Absolute) - Subways 92.0% 88.7% -3.59% Wait Assessment - Subways 78.1% 78.6% 0.64% Elevator Availability - Subways 96.5% 97.1% 0.60% Escalator Availability - Subways 95.2% 92.6% -2.60% Total Ridership - Subways 1,572,199,000 1,604,070,667 2.03% Mean Distance Between Failures - Subways 155,000 170,217 9.82% Mean Distance Between Failures - Staten Island 180,000 464,848 158.25% Railway On-Time Performance - Staten Island Railway 95.0% 95.4% 0.40% % of Completed Trips - NYCT Bus 99.4% 98.1% -1.30% Total Paratransit Ridership - NYCT Bus 9,769,873 9,016,690 -.07 Bus Passenger Wheelchair Lift Usage - NYCT Bus 1,258,662 1,245,582 -1.0% Total Ridership - NYCT Bus 718,284,000 696,910,949 -2.98% Mean Distance Between Failures - NYCT Bus 3,964 3,678 -7.21% Section 1—Operations 1 Safety Indicators Customer Injury Rate - Subways 3.20 3.07 -4.06% Customer Accident Injury Rate - NYCT Bus 1.06 1.00 -5.66% Collisions with Injury Rate - NYCT Bus 5.91 7.64 29.27% Employee Lost-Time and Restricted-Duty Rate 2.75 3.05 10.91% Performance Key Long Island Rail Road At or above target Below target by less than 5% Below target by 5% or more Change Year-to-Date Year-to-Date Performance Indicator From Target Actual Target Service Indicators On-Time Performance 95.1% 92.8% -2.30% Elevator Availability 95.0% 97.2% 2.20% Escalator Availability 95.0% 95.5% 0.50% Total Ridership 82,122,104 81,507,851 -0.75% Mean Distance Between Failures 110,000 149,651 36.05% Safety Indicators Customer Injury Rate 5.22 5.29 1.34% Employee Lost-Time and Restricted-Duty Rate 2.05 2.74 33.66% Section 1—Operations 2 Performance Key Metro-North Railroad At or above target Below target by less than 5% Below target by 5% or more Change Year-to-Date Year-to-Date Performance Indicator From Target Actual Target Service Indicators On-Time Performance (East of Hudson) 97.7% 97.7% 0.00% On-Time Performance (West of Hudson) 96.3% 96.5% 0.20% Elevator Availability 97.0% 98.5% 1.48% Escalator Availability 97.0% 96.8% -0.16% Total Ridership 79,067,578 81,095,848 2.57% Mean Distance Between Failures 115,000 129,329 12.46% Safety Indicators Customer Injury Rate 2.80 2.74 -2.14% Employee Lost-Time and Restricted-Duty Rate 1.80 1.88 4.44% Performance Key MTA Bus At or above target Below target by less than 5% Below target by 5% or more Change Year-to-Date Year-to-Date Performance Indicator From Target Actual Target Service Indicators % of Completed Trips 99.40% 97.97% -1.43% Bus Passenger Wheelchair Lift Usage 44,303 45,270 2.18% Total Ridership 119,918,000 120,226,876 0.26% Mean Distance Between Failures 3,616 3,438 -4.92% Safety Indicators Customer Accident Injury Rate 1.29 1.29 0.00% Collisions with Injury Rate 4.25 5.96 40.24% Employee Lost-Time Rate 10.20 9.47 -7.16% Section 1—Operations 3 Performance Key Long Island Bus At or above target Below target by less than 5% Below target by 5% or more Change Year-to-Date Year-to-Date Performance Indicator From Target Actual Target Service Indicators % of Completed Trips 99.40% 98.90% -0.50% Total Paratransit Ridership 313,000 356,690 13.96% Bus Passenger Wheelchair Lift Usage N/A 4,812 -- Total Ridership 30,721,000 30,816,889 0.31% Mean Distance Between Failures 3,151 3,744 18.82% Safety Indicators Customer Accident Injury Rate 1.07 1.82 70.09% Collisions with Injury Rate 2.28 4.99 118.86% Employee Lost-Time Rate 3.43 3.15 -8.16% Performance Key Bridges and Tunnels At or above target Below target by less than 5% Below target by 5% or more Change Year-to-Date Year-to-Date Performance Indicator From Target Actual Target Service Indicators Total Traffic 290,284,002 291,661,187 0.47% Safety Indicators Collisions with Injury Rate 0.91 0.90 -1.10% Employee Lost-Time Rate 2.70 5.70 111.11% Section 1—Operations 4 2010 Annual Report. Section 2—Accomplishments Customer Service and Technology Initiatives Interagency—Customer Service/Technology Initiatives . Improved transparency and customer access to real-time service information through email alerts, social media, and expanded features at the MTA public website at www.mta.info. Opened up collaborations with outside app developers working on MTA-related customer service applications, providing direct access to data at the Developer Resources page on the MTA website. Consolidated outside phone lines across all agencies, reducing MTA’s customer service numbers from 118 phone numbers to just 23 numbers, routed through more efficient Interactive Voice Recognition (IVR) calling trees. Conducted an agency-wide MTA customer survey pinpointing areas of highest and lowest customer satisfaction by operations, agencies, new technologies, personal safety, and other indicators. Began migrating agency email systems onto a single cross-agency platform and consolidating servers, data, and IT functions from 34 separate facilities to three main MTA data centers. NYC Transit (Subways)—Customer Service/Technology Initiatives . Continued the rollout of new Public Address/Customer Information Screens (PA/CIS), which will ultimately be deployed at 156 subway stations, providing customers with on-location, real-time information, including electronic text signs, ―countdown clocks,‖ and audio public address. Installed ―countdown clocks,‖ which have been activated at over 100 subway stations to date, providing