How Cable Companies Use Hidden Fees to Raise Prices and Disguise the True Cost of Service CR CABLE BILL REPORT 2019
How Cable Companies Use Hidden Fees to Raise Prices and Disguise the True Cost of Service CR CABLE BILL REPORT 2019 Jonathan Schwantes, Consumer Reports October 2019 EXECUTIVE SUMMARY Consumers are clearly fed up. Nearly everyone (96%) of those who reported having encountered From cable TV to online ticket vendors, utilities, hidden or unexpected fees in an industry that we airlines or hotels, companies are piling on more asked about said fees are a real nuisance. Nowhere and more hidden fees that result in higher bills for is this more true than in the cable industry. The consumers. Overall, 85% of Americans say they CR survey found telecommunications providers have encountered an unexpected or hidden fee (which includes cable companies) are the worst in the past two years for a service they had used, offender when it comes to charging unexpected according to a recent nationally representative or hidden fees. What a cable company advertises survey of 2,057 U.S. adults, conducted by to a consumer as a monthly price for services, and Consumer Reports (CR). And nearly two-thirds say what the consumer actually ends up paying, can be they are paying more now in surprise charges than dramatically different. they did five years ago. For a typical family, these fees can potentially add up to thousands of dollars What a cable company a year in extra costs, posing a big financial strain, CR found. advertises to a consumer as a monthly price for services, and what the consumer actually ends up % paying, can be dramatically OF U.S.64 CONSUMERS different.
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