Adventureland Team Member Handbook Team Member Handbook Adventureland Long Island 2245 Route 110, Farmingdale NY 11735 Phone: 631-694-6868 ext. 0 Email:
[email protected] Employee Facebook: Alfie Adventureland Staff Twitter: @AlfieAdventureland Business Facebook: Adventureland Long Island Adventureland Twitter:@AdventurelandLI SECTION ONE: INTRODUCTION Congratulations and Welcome to the Adventureland Team! 1 Good Luck Out There – Smile At The Guest – Always Make Eye Contact Adventureland Team Member Handbook Section 1 Paragraph A As a team member at Adventureland, safety and hospitality will be two of your top concerns: Safety: Watching things around you at all times and putting forth 100% effort to ensure the safety of not only our guests, but of yourself and fellow team members. Hospitality: Being Courteous AND greeting guests with “Hello”, “Please”, “Thank you”, and “Have a great day”. We want to treat our guests how we would expect to be treated if we went somewhere. As the season progresses, you will find that our guests include children, the elderly and people of every race, creed, nationality, sexual orientation and every possible point of view. It is our job to entertain and respect every guest, and at the same time keep them safe. You will be required to undergo special training to ensure a thorough understanding of your job, such as operating rides, games, food stands and any other specialized equipment necessary to successfully fulfill your job as a member of the Adventureland team. You are the key to the success of the many safety programs which are established to ensure the safety of our guests, yourself and the safety of our fellow team members.