Ride Operations Team Member Handbook Adventureland Long Island 2245 Route 110, Farmingdale NY 11735 Phone: 631-694-6868 ext. 0 Email: [email protected] Employee Facebook: Alfie Adventureland Staff Twitter: @AlfieAdventureland Business Facebook: Adventureland Long Island Adventureland Twitter:@AdventurelandLI ~ 1 ~ WELCOME TO THE RIDES DEPARTMENT, WHERE SAFETY ALWAYS COMES FRIST!! This is a brief overview for the ride operators regarding the basics of ride operations. You will go through a more formal and detailed training during your orientation and when you are assigned to your first ride. If you have any questions please stop and ask us. As a team member in the rides department you must always remember that safety always comes first!! Responsibilities of a Rides Team Member It is part of your job to see that our guests are paying to use our facilities. Adventureland uses tickets and bracelets as proof of purchase; this means that all guests must present a valid ride bracelet or the appropriate number of tickets in order to go on our rides. Customers cannot switch bracelets. The procedures for bracelets and tickets will be gone over in depth during your orientation. Please note that any ride team member found to be allowing guests on their ride without tickets or bracelets will be subject to disciplinary action. Any team member who is found to be giving guests, friends, or family tickets will be terminated immediately we have a zero tolerance theft policy. Adventureland team members are entitled to receive two (2) POP bracelets each month you work at the park, they are yours to do what you want. You can use them or give them away. When you wish to use your bracelets simply notify a supervisor or City Hall. Focus on Safety One of your most important responsibilities as an Adventureland rides team member is safety. Every day you will be involved in situations where safety will be an important issue. Although safety is built into our attractions you play an important role in ensuring that all of our riders as well as fellow team members remain safe throughout their stay at the park. Our rides have safety mechanisms that are designed and maintained to provide maximum protection for both you and our guests. Below you will find some safety rules for amusement ride operators: 1. Test run and inspect the entire ride before opening your ride to guests. If you notice anything that does not appear to be working correctly you must notify a supervisor and keep your ride closed until you are told otherwise. ~ 2 ~ 2. Clean your station at the start and end of your shift, there should never be garbage or lost items left behind. 3. Assist guests on and of the rides when necessary, especially small children. The parents want YOU to make sure that their child is safe when on your ride. 4. Make sure that all safety belts and bars are properly fastened and secured prior to the start of your ride. You must double check for accuracy. 5. Balance your ride if you were trained to do so. This important for both the longevity of the ride as well as safety of our riders. 6. Make sure that parents and all non-riders are outside of the fenced area prior to starting operation of your ride. 7. Make sure that guests secure all loose items including hats and glasses. We cannot and will not stop park operations to retrieve any lost items. 8. If a ride is being misused by guests, stop the ride until the situation is corrected. Do not allow guests to intimidate you. You know your job and ride better than they do. 9. Intoxicated, pregnant or injured guests should not be permitted to ride. If there is any question please notify a supervisor. 10. Eating and drinking is not permitted on any ride at any time. 11. If any unusual noise or condition develops while the ride is operating: Stop operation of your ride and notify a supervisor or manager. 12. Keep your eyes on the ride at all times while the ride is in motion so you are prepared in the event of an emergency. 13. Always know what to do in the event of an emergency. Make sure you understand the functions of the Start, Stop, and Emergency buttons. 14. The E-Stop is for emergencies only. It is important that you understand exactly what your E- Stop does prior to hitting it. You will be fully trained on each and every ride you are expected to operate. 15. Know the height restrictions for your ride… height requirements for the rides can be found on the next page. PLEASE NOTE – OSHA FEDERAL STANDARDS MANDATE that you always stand by controls of your ride! Watch your ride as you start it and as it is in motion – Always double check safety belts – lastly, USE YOUR COMMON SENSE! Adventureland Height Restrictions ADVENTURELAND IS REQUIRED TO FOLLOW THE HEIGHT REQUIREMENTS AND SAFETY STANDARDS SET FORTH BY: -THE NEW YORK STATE DEPARTMENT OF LABOR - VARIOUS RIDE MANUFACTURERS - OUR INSURANCE COMPANY - AS WELL AS ADVENTURELAND RECOMMENDED SAFETY FEATURES THEREFORE, PLEASE FOLLOW YOUR TRAINING GUIDELINES AS STATED IN THIS HANDBOOK AS WELL AS YOUR RIDE TRAINING SHEET WHICH YOU WILL REVIEW BELOW! ~ 3 ~ Height Adults Ride Name Year w/Adult Height Alone Tickets Ride? Alfie Swings 2013 Under 54'' 3 Tea Cups 2014 Under 54'' 3 Yes w/child NYC Race 2014 Under 54'' 3 Yes w/child Spinning Cars 2011 42'' 48'' 3 Yes w/child Alfie Express 2013 Under 54'' 3 Yes w/child Caterpillar Under 54'' 3 Helicopters Under 54'' 3 Yes w/child Viking Voyage Under 54'' 3 Yes w/child Kiddie Carousel Under 54'' 3 Ferris Wheel Under 54'' 54'' 3 Yes w/child Merry-Go-Round No restriction No restriction 3 Yes w/child Train No restriction No restriction 3 Yes w/child Pirates Island 2012 Under 60'' 3 Yes w/child Balloon Tower Under 48'' 48'' 3 Yes Drop and Twist 2011 42'' 48'' 3 Yes Surfs Up 2013 42'' 48'' 3 Yes Antique Cars Under 48'' 48'' 3 Yes Ghost House Under 48'' 48'' 4 Yes Little Dipper 36'' 44'' 4 Yes Wave Swing 44'' 48'' 4 Yes Crocodile Run 44'' 48'' 4 Yes Lady Bug Coaster 36'' 48'' 4 Yes Music Express 42'' 48'' 4 Yes Bumper Cars TBD 50'' 4 Yes Pirate Ship 48'' 54'' 5 Yes Turbulence Coaster 2015 44'' 48'' 5 Yes Frisbee 48'' 5 Yes Adventure Falls 48'' 54'' 5 Yes There is to be no deviation from the posted height requirements, they are posted at the ticket booths as well as the entrance of each ride. The posted height restriction is in accordance with the ride manufactures specifications. Ride Training When you arrive on your first day of work you will be assigned a ride and a ride trainer who will instruct you on how to operate your ride and instruct you on the proper use of a height stick. Each ride in the park has a training manual which contains the guidelines for the safe and proper operation of your ride. After fully learning the ride and being checked on several times you will be asked to sign a record of training sheet which will complete your training on that ride. ~ 4 ~ A training manual is approximately 10 pages and includes everything you need to know to properly operate your ride. Below you will find an excerpt from the Caterpillar training manual. Caterpillar Training Sheet PLEASE NOTE: YOU CANNOT RECOMMEND ANY CHILD 2 YEARS OF AGE AND UNDER TO RIDE YOUR RIDE! THIS DECISION SHOULD ONLY BE MADE BY A RESPONSIBLE PARENT OR RESPONSIBLE GAURDIAN! YOU DO NOT KNOW A CHILD’S CAPABILITIES! Tickets and Height Requirement Anyone riding the Caterpillar must be less than 54 inches tall! No adults or teenagers may ride! There are no exceptions to this rule! All riders must have 3 tickets, P.O.P, Party Band, or Group Band. Seating Procedures There are 3 cars which are capable of holding a total of 12 guests. You may ONLY seat 2 children in every seat with a total of 4 in each car Help children get into their seats and make sure they are securely strapped in. Ride Operation Double check and make sure all riders are seated and securely strapped. Once all children are secured and you must make sure the gates are closed and locked and then you may start the ride. Announce “ARE YOU READY? Give a thumbs up while announcing “ALL CLEAR”. Once ready place the key in the keyhole, turn and hold until the ride begins to move around the track. Always watch your ride while it is in motion. The caterpillar should circle the track 3 times. This means the caterpillar should pass the operator 3 times before you stop it. The ride will not stop on its own. When the head passes the red piece of wood on the track, press the red stop button. o If you overshoot and stop the train too late or too early, NEVER push or pull the train around the track this can derail the train. Help riders out of the train. Emergency Stop Procedures To stop the ride in case of an emergency; press the E-Stop button. This will stop the ride wherever it is on the track. Make sure you immediately go and check on all riders, make sure they remain seated. ~ 5 ~ If you feel you cannot safely restart the ride, help all riders exit the ride, and slowly walk them to the exit.