Adventureland Team Member Handbook
Team Member Handbook Adventureland Long Island 2245 Route 110, Farmingdale NY 11735 Phone: 631-694-6868 ext. 0 Email: [email protected] Employee Facebook: Alfie Adventureland Staff Twitter: @AlfieAdventureland Business Facebook: Adventureland Long Island Adventureland Twitter:@AdventurelandLI
SECTION ONE: INTRODUCTION
Congratulations and Welcome to the Adventureland Team!
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Adventureland Team Member Handbook
Section 1 Paragraph A
As a team member at Adventureland, safety and hospitality will be two of your top concerns:
Safety: Watching things around you at all times and putting forth 100% effort to ensure the safety of not only our guests, but of yourself and fellow team members.
Hospitality: Being Courteous AND greeting guests with “Hello”, “Please”, “Thank you”, and “Have a great day”. We want to treat our guests how we would expect to be treated if we went somewhere.
As the season progresses, you will find that our guests include children, the elderly and people of every race, creed, nationality, sexual orientation and every possible point of view. It is our job to entertain and respect every guest, and at the same time keep them safe.
You will be required to undergo special training to ensure a thorough understanding of your job, such as operating rides, games, food stands and any other specialized equipment necessary to successfully fulfill your job as a member of the Adventureland team. You are the key to the success of the many safety programs which are established to ensure the safety of our guests, yourself and the safety of our fellow team members.
You have a direct influence on how our guests enjoy the park; by focusing on safety and hospitality you will help us to ensure that they all have a safe, fun and memorable time.
********************Rule #1 – SAFETY – SAFETY – SAFETY ***********************
********************Rule #2 – ALWAYS SMILE AT THE GUEST********************
Adventureland History Section 1- Paragraph B
***For over 50 years, Adventureland has been the leader in family fun for guests of all ages*** Adventureland - Long Island's landmark family destination, has roots grounded firmly in the local community. From a small-rides park in a rural farming town, to a world class amusement park amongst a booming industrial hub, our park has been creating family memories for generations. We pride ourselves and our business in providing safe, affordable and local family fun for Long Islanders and residents of the tri-state area. Whether our guests come to spend the whole day or just a few hours, the memories they make here will last a lifetime. As an Adventureland employee, you have the ability to help us achieve our goals. To continue our over 50 year tradition of family fun, we need your help! Your kindness, professionalism and respect for yourself, your workplace and our guests help to shape Adventureland every day. Your role at our park is critical--you represent us every time you put on your uniform. Imagine how you and your family would want to be treated when you are out for a day of fun and laughs. Remember that guests are not always trained in customer service, but you are. You have the ability to 2 Good Luck Out There – Smile At The Guest – Always Make Eye Contact
Adventureland Team Member Handbook
help guests have a wonderful time with their families---you are helping continue a tradition dating all the way back to 1962.
***People remember good customer service BUT they never forget bad customer service***
We feel we are the premier Family Venue on Long Island as well as the premier employer of teenagers and college students on Long Island. We provide the flexibility and friendliness that is often looked for by the thousands of applicants that have been hired through the years.
The Adventureland Way is a way that promotes family togetherness in our Alounge which includes bagels, donuts and orange juice every single Sunday morning. We promote the family values and we hope you will do the same! We have generations of families that have been working through the years as well as many brothers and sisters that continue to work together here at the park!
So, enjoy your time here at the park and be sure to Smile – make eye contact with everyone and enjoy your time here because it does go fast!
Navigating the Park Section 1- Paragraph C
The park is laid out roughly in the shape of a long narrow rectangle leading from Route 110. The park has three entrances, one at the restaurant which is always locked, another by the Merry Go Round and a third at the other end of the park by the Pirat Ship.
The side gate entrance is off of route 110 and leads to the Main Ticket Booth, Restaurant and Arcade. In Kiddie Land guests will find our kid friendly rides and some family favorites such as the Ferris Wheel, Wave Swing, Balloon Tower, and Merry-Go-Round.
The center of the park also known as the Midway extends from the Frog Bog to the back gate and is surrounded by many of our larger rides including the Crocodile Run, Musik Express, Roller Coasters, and Ghost House. In the other end of the park you will find the 3 Generations Café, Antique Cars, Pirat Ship and Adventure Falls Log Flume.
The easiest way to direct a guest to a location throughout the park would be to instruct them to follow the Red Line. The Red Line runs from the back gate to the restaurant, almost anything you need can be found along the Red Line.
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Adventureland Team Member Handbook
Locations of Commonly Asked and Important Locations: ATM: Restaurant, Arcade, Train Station and the Gift Shoppe Bathroom: Inside the Arcade and Next to the Gift Shoppe Family Bathroom: In the back of the park next to the Gift Shoppe First-Aid: City Hall AED: City Hall Group Sales: Inside the Arcade Guest Relations and Information: City Hall Lost and Found: City Hall Birthday Parties: Restaurant Tickets: Main or Back Ticket Booth
SECTION TWO: YOUR EMPLOYMENT Required Paperwork Section 2- Paragraph A
**This Section is for your knowledge, all of the discussed paperwork will be completed in person at the park during your orientation with the assistance of the orientation team and park supervisors**
You will need to fill out the following paperwork before you are able to be scheduled to work: 1. W-4 Tax Form 2. I-9 Employment Eligibility Verification Form 3. Notice of Pay Rate 4. Blood borne Pathogen Policy 5. Adventureland Team Member Contract 6. Parent Consent form (16/17 year olds only) 7. If under 18 you must also possess a valid working card. 4 Good Luck Out There – Smile At The Guest – Always Make Eye Contact
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When you come for orientation, it is very important that you please bring all of the following documents with you:
1. Recent school ID 2. Driver’s License, Permit, State ID, Passport, or Birth Certificate 3. Social Security Card 4. Working Card 5. Signed Interview “TOP 10” form 6. Signed Team Member Contract 7. Completed Direct Deposit Form and Blank Check (Only if you want direct deposit)
Work Schedule Section 2- Paragraph B
The Adventureland season begins in March, at which time the park is open only on the weekends until the end of June. We are open seven days a week starting the last week in June through Labor Day. After Labor Day, the park will continue to remain open on weekends only until the last weekend in October. Upon being hired you will be assigned a shift to follow throughout the season.
At the beginning of each month you will receive a work schedule for the upcoming month. Schedules are posted in the A-Lounge, City Hall and on our Employee Facebook Page under the “Schedules” album. You will be expected to work when scheduled for the entire season. We understand that things happen; all we ask is that you keep us informed and give us as much notice as possible if you will not be at work. Plan on working weekends and holidays! You must follow your schedule as it is written; this includes Friday and Saturday nights. You only work 2 Saturday nights a month please make sure you are here!
All team members should report to the A-Lounge located in the back of the arcade at the start of your shift. When instructed to do so, you may punch in using the time clocks by entering your employee ID number. Your employee ID number will be assigned to you on your first day of work. Never punch in anyone else, this will lead to mistakes and mistakes can lead to a shortage of hours and pay. You must punch in and punch out daily, you cannot forget! Extra hours are available in the summer so feel free to ask about working additional shifts.
Requesting Time Off Section 2- Paragraph C WHEN TO WORK – is a scheduling app that you will be using to view and request changes to your schedule!
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If you know you may not be able to work, please let someone in City Hall or the A-Lounge know with at least three days of advanced notice. For extended time off such as for a vacation, please give City Hall at least one week notice. You will use the WHEN TO WORK APP as your primary change of schedule platform.
If you are sick or have an emergency and cannot make it into work, please call City Hall at 631-694-6868 ext. 0, message us on Facebook or send us an email. Please note that you may only call out of work the day of for these reasons. You may removed from the schedule and be placed on an as needed basis if you fail to show up for your assigned shift without notice.
Leaving Early Section 2- Paragraph D
If you have to leave early, please notify City Hall or the A-Lounge in advance if possible, however at the very least, at the start of your shift so that we may ensure someone will come to relieve you on time.
** Last minute, late or mid-shift requests are not guaranteed. We will try our best to accommodate all requests. **
Remember to request days off on the WHEN TO WORK app!
Breaks Section 2- Paragraph E
Breaks will begin roughly one hour after the start of your shift. In your standard work shift you will receive one 30 minute unpaid break. Some days you will receive your break first, and some days you will receive your break last. Please keep track of time and return on time, if you return late it will prevent the next team member from getting their break on time. Tardiness from breaks will not be tolerated and excessive tardiness will result in disciplinary action. You may only take a break when designated by your zone lead and/or supervision…even if you are working with other team members besides yourself. You are to never leave your station unattended or short staffed. Team members are not permitted on rides during their breaks, or at any time while in uniform.
Breaks are to be taken in the A-Lounge, which is our team member lounge located in the back of the Arcade. You may purchase discounted food at the employee line in the restaurant. Please note that you cannot purchase food from outside food stands without the permission of a supervisor.
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If you work one shift, you will receive one 30 minute unpaid break.
If you are working two shifts in the same day (a double for more than 10 hours) you will receive a total of 3 breaks. 1. Unpaid 30 minute day break 2. Unpaid 30 minute dinner break 3. Unpaid 30 minute night break But you will receive an extra hour of pay after the 10th hour of work in a single day.
Please note: You do not need to punch in or out for your break, this will be automatically deducted from your paycheck.
Rainy/Cloudy Days Section 2- Paragraph F
If there is bad weather on the day that you are supposed to work, please contact us one hour prior to the start of your shift for instructions on opening/closing for that day. Bad weather means days when it is cloudy and/or raining. Once a decision has been made regarding opening/closing a status will be posted on the team member Facebook page (Alfie Adventureland). Please refer to the post for instructions on whether or not to report to work. Please do not assume the park is closed due to the weather! Sometimes if it is raining by your house it may not be raining at Adventureland, or vice-versa. When in doubt, please check Facebook or call-in.
Wages Section 2- Paragraph G
All team members will start at $10.00 per hour. Overtime pay for any hours worked over 40 hours will be $15.00 per hour.
The pay week runs from Monday-Sunday and paychecks are distributed EVERY OTHER Friday and Saturday at the end of your shift in either City Hall or the A-Lounge. You may only pick up your own paycheck. You will not be permitted to pick up your friends paychecks.
Adventureland offers direct deposit for your convenience. Please print out the form at the end of this handbook and attach a voided check so that we may accurately input your information into the payroll system. 7 Good Luck Out There – Smile At The Guest – Always Make Eye Contact
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Please remember to pick up your paycheck at the MIDDLE AND END OF THE MONTH, if you have direct deposit please remember to pick up your pay stubs.
Appearance Section 2- Paragraph H
Adventureland has a no excuse uniform policy. Personal appearance is a very important part of your job. Team members are representatives of the park and their look and demeanor can help make or break the parks reputation. Your appearance goes a long way in helping to maintain our family image, please do your part by dressing appropriately. You will receive your uniform shirt during your orientation.
You will be expected to show up each day ready to work. This means that your uniform shirt is not wrinkled and any undershirts or tank tops worn under your uniform shirt follow the color scheme of your uniform. You are required to wear black pants or shorts which you must provide as a part of your uniform. Pants and shorts should be kept clean and neat at all times. Excessively loose or baggy pants, basketball shorts, CARGO SHORTS, and sweat pants will not be permitted. Faded or ripped jeans, Sofee shorts, leggings and yoga pants are also not suitable options for work. Shorts that are too long or too short will not be permitted, if you have any questions regarding the appropriateness of your pants or shorts please see a park supervisor to assist you. Please note that you will not be permitted to work if your uniform does not comply with these guidelines. It is especially important that our team members wear shorts/pants that fit at your waist, if your underwear is sticking out you will be asked to correct the issue or you will be sent home.
Proper footwear is an absolute must for appearance, comfort and safety. Adventureland team members are on their feet all day and should wear shoes that provide support and shock absorption. Open-toed shoes, sandals, flip-flops, Uggs, and Sperry’s are unacceptable for work. Sneakers as well as Black or white socks only are recommended. Take pride in your appearance. Remember, if you don’t take pride and respect in yourself and your appearance…no one else will either.
A QUICK OVERVIEW…. The Adventureland Uniform consists of:
Black shorts or pants that fit properly Adventureland sweatshirt Adventureland uniform shirt Adventureland nametag Comfortable sneakers Neatly groomed hair(No Facial Hair) Comfortable socks(White or Black only)
The Adventureland Uniform DOES NOT consist of:
Leggings, Soffe shorts, Yoga pants, Sweat pants, Basketball shorts, Cargo Shorts 8 Good Luck Out There – Smile At The Guest – Always Make Eye Contact
Adventureland Team Member Handbook
Sandals, Flip-Flops, Open-toed shoes, Shoes without backs Visible Tattoos Facial Piercings and nose rings!
What’s In and What’s Out (Appearance Checklist) Section 2- Paragraph I
NO hats are to be worn...especially not backwards or sideways. The only hat you may wear is a white Adventureland hat. No scarves, doo rags, etc… Oversize clothing is not acceptable. All of your clothes MUST fit properly NO sandals, flip-flops, Uggs, or worn-our footwear are acceptable NO mirrored sunglasses Due to close contact with guests and fellow team members, we require that all team members wear deodorant or antiperspirant. Always have hair neat and well-groomed before coming to work. NO extreme hair styling. Your hair must always be neatly groomed. Shaving your head, eyebrows, sculpting designs into the side of your head or having long hair hang over a shaved portion of your head will not be permitted. MALE team members must be clean shaven. You may dye or highlight your hair to enhance its natural color, provided they are not extreme colors. NO visible tattoos are permitted as they could be considered offensive or distracting to our guests and fellow team members. NO excessive jewelry or make up. NO facial jewelry, multiple earrings, dangle or hoop earrings, nose rings, tongue rings, or earrings worn on the top of the ear are permitted. Please note that you cannot get any of these piercings once you have been hired.
Uniform Price List Section 2- Paragraph J
The first uniform shirt and name tag are free. There is a fee for any additional shirt and name tags. If you would like to wear a hat, you may do so but are only permitted to wear an Adventureland hat.
Adventureland Staff Shirts………………………….……………. $5.00 each Adventureland Hats………………………………….………….……$5.00 each Adventureland Name Tags…………………….…………………. $5.00 each 9 Good Luck Out There – Smile At The Guest – Always Make Eye Contact
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Adventureland Staff Sweatshirts………………………..…....$20.00 each
SECTION THREE: ON THE JOB EXPECTATIONS
Contacting an On-Duty Team Member Section 3- Paragraph A
The use of cell phones while at your work station is strictly prohibited while on-duty at Adventureland. If a parent or guardian needs to contact an on-duty team member, they may do so by calling the park. Please have your parent or guardian call the park at 631-694-6868 ext. 0. This will connect them directly to a park representative. We will ensure that you will receive any message that is left for you, or we will get you a break so that you may take or return the phone call.
Infractions Section 3- Paragraph B
Adventureland has created a supervisory staff that watches over all aspects of the park. These supervisors report directly to management on an hourly basis about any concerns throughout the park. If they feel you are operating your station in an unsafe or improper manner they will recommend that you be written up on a team member disciplinary form and/or be sent home for the remainder of your shift. These procedures have been implemented for the well-being of everyone involved at the park.
The following list gives you an idea of what is considered to be inappropriate behavior. These actions go against our “Philosophy of Fun”, jeopardize your job security and in some cases the resulting situations can endanger the safety of our guests and fellow team members. Disciplinary action, dismissal or legal action may result from any of the following:
1. Falsification of application 2. Giving away or receiving free food, merchandise or rides 3. Tardiness- tardiness on your lunch or dinner break is unacceptable. The “breaker” needs to submit their break sheet at the end of their shift; therefore; it is important that you both synchronize your timing. All of the breakers break sheets will be reviewed by supervision. If lateness becomes a chronic occurrence you will be penalized. Therefore, you need to communicate with one another so there are not any mix-ups. 4. Unexcused absenteeism 5. Insubordination 6. Unprofessional behavior 7. Not following Adventureland Safety Guidelines
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8. Letting others hang around your work station while you work or hanging around others while they work 9. Using drugs or alcohol while you are at work or working under the influence of drugs or alcohol. 10. Defacing park property 11. Leaving your work station without permission 12. Not complying with the uniform policy 13. Mishandling of park issued cash banks, tickets, or registers 14. Smoking inside or around the park. Adventureland is a smoke-free environment 15. Rude, unkind, or degrading comments towards another team member or guest 16. Sexual misconduct or behavior 17. Violation or failure to comply with the Social Media policy.
Adventureland Social Media Policy Section 3- Paragraph C
Adventureland Long Island acknowledges the use of social networking as a part of an acceptable and popular form of communication. However, the use of social websites as a forum to vent disagreements, opinions or personal views on Adventureland policies can create problematic situations for the team members and management of the park. Therefore, Adventureland has established a policy which sets forth the guidelines for appropriate online conduct and outlines the misuse of this communication medium. Some examples of social media communications are Facebook, Twitter, YouTube, Instagram and Snapchat.
All team members are required to maintain the professional standards outlined below or be subject to disciplinary action including write-ups, suspension, and termination of employment. Speak respectfully about current and past team members of Adventureland. Do not engage in name calling or other disparaging behavior that could misrepresent you or others. Speak respectfully about all of Adventureland’s guests. Do not engage in name calling or other disparaging behavior that could misrepresent you or the park this includes comments about and pictures of our guests. Refrain from using social media as a forum to vent personal complaints about park supervision, this includes but is not limited to breakers, department leads, park supervisors and management. Bring any work related conflicts to the attention of a supervisor, not the internet. Be mindful of your opinion and tone, it may be construed as disrespectful, harassment and harmful to another. Do not post any photos or other confidential information related to an individual, or Adventureland, this includes but is not limited to training manuals and handbooks. Assure your privacy settings are in use. Do not share your personal information with co-workers or guests. 11 Good Luck Out There – Smile At The Guest – Always Make Eye Contact
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Using a social website to retaliate against another person is strictly prohibited and will be considered harassment. Posting derogatory, threatening and false remarks about an individual are prohibited and will be considered harassment. Any photos, tweets, status updates or comments that are posted and discovered to have been taken or posted while you are operating a ride will be considered to be improper use of a cell- phone or smart device and you will be subject to standard disciplinary action including but not limited to write-up, suspension, and termination of employment.
If you see negative opinions, damaging comments or criticism about yourself or the park do not try to have the post removed or send a written reply; that will only escalate the situation. Forward this information to City Hall so that appropriate action may be taken to address the misuse of social media communications. Please note that this Social Media Policy is for your well-being while working here at the park – feel free to talk with Paul or anyone in City Hall with any questions or concerns!
Cell Phone Usage Section 3- Paragraph D
Cell phones may NOT be brought to your work station. Adventureland has a zero tolerance cell phone policy. Electronic devices are a huge distraction and a safety violation that will not be tolerated. There are lockers in the A-Lounge that you may use to lock up your personal belongings and most importantly your cell phone. Please note that if you are seen with your cell phone at your work station you will be written up, sent home and taken off the schedule for one week. In instances where your ride is in motion you may be terminated immediately. This goes for all electronic devices. Cell phones, iPods, iPads, Apple Watch etc…
Dealing with a Dissatisfied Guest Section 3- Paragraph E
Your dealings with guests may not always be easy and pleasant. Remember that our guests can get tired, hot and frustrated with you and the parks policies and these feelings may reflect on the way they deal with you. Treat this as an opportunity to really make a difference in that guest’s day.
Here are a few tips that you can use when dealing with a dissatisfied guest:
1. Give the guest your undivided attention. 2. Listen to the complaint or concern without interruption. 3. Always make eye contact and speak with confidence. 4. Respond immediately and assist the guest if you can, otherwise refer them to someone who can. 12 Good Luck Out There – Smile At The Guest – Always Make Eye Contact
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5. Continue to smile and be pleasant. Your calm approach may help to calm them. 6. Always be understanding and ask yourself, “What can I do to make this guest happy?” 7. Never promise a guest anything. 8. Never argue with an unhappy guest. 9. Use logic and common sense to develop an alternative solution. 10. Contact park supervision for further assistance.
Focus on Hospitality Section 3- Paragraph F
People remember good customer service and never forget bad customer service! Smile at the guest and say Hello! Negative attitudes are not acceptable at Adventureland. Always remember that our guests are here to have fun and that cannot happen without great customer service. STRIVE TO ALWAYS BE YOUR BEST SELF WHEN INTERACTING WITH GUESTS THAT MAKE YOUR JOB POSSIBLE. We always want to provide WOW customer service. Treat our guests how you wish to be treated when you go somewhere.
Aland FAQ’s Section 3- Paragraph G
Many of our guests are here for their very first time, so they may have a lot of questions. All team members should know the answers to the most commonly asked questions.
Q1. Where is the restaurant and where do birthday parties meet? A1. The restaurant is located in the front of the park, birthday parties meet inside the restaurant.
Q2. Where are the ATMs located? A2. There are ATMs located in the arcade, train station, and gift shop.
Q3. Where is the train station? A3. The train station is located in the middle of the park under the big red building across from the Musik Express.
Q4. Where are the lockers? A4. Lockers are on the Restaurant patio
Q5. Where are the restrooms? A5. Restrooms are located inside the arcade and next to The 3rd Generation Café.
Q6. Where can I rent strollers and wheel chairs?
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A6. Strollers and wheelchairs can be rented in City Hall Office (Guest Services) for $10.
Q7. Where is the lost and found and First-Aid? A7. Lost and found and first-aid are located in City Hall next to the Bumper Cars.
Q8. Where is AED? Q8. The AED is located in the City Hall/First Aid office.
Q9. Where is the Log Flume? A9. The Adventure Falls log flume is located in the back of the park near the Pirat Ship.
Q10. Where is the group sales office? A10. The group sales office is located in the arcade.
Sometimes the easiest way to explain to a guest where to go is to tell them to “Follow the Red Line.” There is a red line painted on the ground that runs from the back gate and ends at the restaurant patio. Following this line will lead them in the right direction. If you are ever unsure of something, direct a guest to a location where you know they will get an answer (ie. Ticket booth, City Hall or supervisor)
Team members should know the locations of both ticket booths as well as the ticket prices. The Main Ticket booth and the Back Ticket booth are open from park opening until 15 minutes prior to the park closing. P.O.P: $31.99 per rider Single Tickets: $1.50 each, all rides 3-5 tickets Season Pass: $134.99 per person
Tips for a Successful Season Section 3 – Paragraph H
We strive to provide the best working experience possible. Adventureland maintains an “open door policy” which means we are interested in your concerns and we want your feedback. Please let us know what you are thinking and if something is bothering you, let us know! COMMUNICATE WITH US! Always feel free to let us know how you think we can improve our operations through the Suggestion Box located in the A-Lounge!
“Star of the Day” Reward System Section 3 – Paragraph I
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Adventureland rewards team members who go above and beyond what is expected of them at their work stations. Team members are named "Star of the Day" and are given vouchers for various items like free lunch. In addition all team members are entitled to receive two P.O.P bracelets per month for every month that you work. These bracelets do not rollover, and must be used within that month. SECTION FOUR: FOCUS ON SAFETY
Guest Safety Section 4 – Paragraph A
One of your most important responsibilities as an Adventureland Team Member is safety. Every day you will be involved in situations in which safety will be an important issue, whether you are operating a ride, preparing food in a food stand or operating a game. Safety is built into our attractions. They are designed and maintained for maximum protection for both you and our guests. Please refer to your assigned department's handbook for information on safety procedures for your department. You will be thoroughly trained on how to most effectively ensure safety at each work station that you are assigned.
Personal Safety Section IV – Paragraph B
In addition to ensuring the safety of our guests, you need to understand how to keep yourself safe at all times. In general, be aware of your surroundings and be sure to follow the training programs that you undergo exactly as they were taught. We will not compromise your safety for any reason, so failure to follow the safety instructions given by your trainer can result in the loss of your job.
To better educate you on the importance of your safety throughout your work day, safety pamphlets and booklets are available in City Hall and the A-Lounge.
If you happen to be injured while working, please report it to a manager or supervisor so that we may fill out the proper paperwork and report it to the main office. Do not leave the park without notifying City Hall or the A-Lounge – we need to document any and all injuries. To ensure the safety of both our team members and guests and NYS EMT is always on staff at the park.
If you ever have any questions regarding the safety of our guests or yourself, please notify management or our Park Safety staff immediately.
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Section IV – Paragraph C
As an outdoor facility, weather conditions will present themselves, at times severe weather may become dangerous. Please see below for the actions to take in case of inclement weather while you are working:
Lightning Storms need to be treated seriously at all times. In the event of a situation consisting of lightning you will need to protect yourself by seeking shelter inside of a building within the park under the direction of a supervisor. You should never leave your work station unattended unless directed to do so. Staying under a tree is not safe! The safest place for you during a lightning storm is in the Restaurant, the Arcade, the Gift Shop, or the A-Lounge.
Rain also plays a factor in whether or not the park will remain open. Adventureland does operate in light to moderate rain so many of our attractions will remain open at those times. In the case of heavy rain, you will be notified to suspend operations of your ride or game and you will be instructed to seek shelter in the A-Lounge.
In Case of Fire Section IV – Paragraph D
1. Remain calm. 2. Evacuate everyone from the area. 3. Report it to anyone with a radio, IMMEDIATELY. 4. Never tamper with a fire extinguisher. Fire extinguishers are used by pulling the lock-pin, aiming the hose at the base of the flame, and squeezing the handle. Please report any use of a fire extinguisher to management so it can be recharged or replaced.
Please refer to the diagrams to the right to familiarize yourself with the six important parts of a fire extinguisher and the PASS system Adventureland uses.
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Fire Extinguisher Locations Section IV – Paragraph E
Please familiarize yourself with the locations of fire extinguishers throughout the park by viewing the list below! If you have any questions about fire safety, please do not hesitate to ask management
Exit door to the right of Danny’s Office (Warehouse) Dippin' Dots food stand (Middle of the park)
Paint container (Warehouse) City Hall downstairs
Dots freezer (Warehouse) City Hall upstairs
Garage door (Warehouse) Bumper Cars (Front of the park)
Games warehouse computer (Warehouse) Main ticket booth (Front of the park)
"Inflate" room next to exit door (Warehouse) Wave Swing
Back ticket booth (Rear of the park) Balloon Pop closet
Both trains VIP room (Arcade)
Flume container (Rear of the park) Tech room (Arcade)
Antique Cars shed (Rear of the park) Next to basketball games by closet (Arcade)
Back food stand (Rear of the park) Garage door closet (Arcade)
Gift shop main counter (Gift shop) Inside door number 3 (Small arcade)
Gift shop ice cream counter (Gift shop) Porter closet (Small arcade)
Ghost house control room (Rear of the park) Steve's Desk (Group sales)
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Ghost house rear emergency exit (Rear of the park) Lobby (Group sales)
Ghost house side emergency exit (Rear of the park) Stereo Closet (Group Sales)
Party room (Restaurant)
Coaster control booth (Middle of the park) Crocodile Run shed (Middle of the park)
Frisbee control booth (Middle of the park) Flat top grill (Restaurant)
Moose Dots (Middle of the park) Pizza counter (Restaurant)
Long Range (Middle of the park) Back fryer (Restaurant)
Music express control booth (Middle of the park) Basement steps - top (Restaurant)
Behind Squeeze Play (Middle of the park) Basement steps - bottom (Restaurant)
First Aid and Other Medical Emergency Procedures Section 4 – Paragraph F While working at the park, team members may be asked where and how to obtain first-aid assistance. First Aid is located in City Hall, located next to the bumper cars. You will never be asked to perform first-aid while working at Adventureland, but you must know how to respond in an emergency.
If a customer requires immediate medical attention, call City Hall over the radio at your work station and clearly explain what the situation is (For example: a customer fainted, or a customer sprained their ankle and cannot walk). If you do not have a radio at your work station contact the closest supervisor and they will get help.
There will always be a NYS Certified EMT and CPR trained team members in the event of a medical emergency.
For further information on first-aid and safety, please read the "Blood Borne Pathogen Training Guide" attached to this handbook to educate yourself on how to respond and how to protect yourself.
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Blood Borne Pathogen Training Section IV – Paragraph G
Blood Borne Pathogen Defined:
A blood borne pathogen is defined as an infectious microorganism in human blood and body fluid that can cause disease in humans. These pathogens include, but are not limited to, hepatitis B (HBV), hepatitis C (HCV) and human immunodeficiency virus (HIV).
What is an exposure?
An exposure occurs when the blood or body fluid of another individual comes in contact with an open area on your skin.
Not an exposure: Blood is on my hands, and I have no open cuts or wounds.
Exposure: Blood is on my hands, and there is an open cut where the blood landed.
How to protect yourself:
Adventureland does not authorize or expect any employee who is not properly trained to clean up any sort of body fluid whether it be blood or vomit at any time! The parks official policy on employees cleaning any mess is DO NOT TOUCH and call for help! The members of our maintenance staff are trained on how to properly protect themselves, and on how to properly clean and disinfect any affected areas.
What if I am providing First-Aid?
Adventureland has designated employees who are either certified in First-Aid, CPR/AED, or have a NYS EMT certification. These are the ONLY employees who are permitted to perform first-aid while at the park. They have been properly trained on Adventureland specific policies, as well as receive formal blood borne pathogen recertification training on a yearly basis.
How does this pertain to my Job at Adventureland?
Due to the nature of our rides, guests from time to time do have minor injuries or instances where they become sick on a ride. A minor injury or a guest getting sick will for the most part leave
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Adventureland Team Member Handbook
blood or vomit on or around your immediate work area. Because of this, it is important that you know how to properly protect yourself from a possible exposure.
Adventureland’s official policy on blood, vomit and body fluid clean up; which is to be followed by ALL employees at ALL times is DO NOT TOUCH. Use a radio and call for someone who is trained to clean up such a mess. If you must close your ride to do so, you should close your ride.
The idea of this is not to scare you, the risk of an exposure is slim to none, and the risk of contracting anything from an exposure is extremely small. This is to let you know that there is a risk, no matter how small.
What happens if I am exposed?
For any reason should you feel an exposure has occurred you are required to thoroughly and aggressively wash your hands with SOAP AND WATER for 5 minutes directly after the incident occurs, and then IMMEDIETELY report City Hall to notify us of such an incident so the proper paperwork can be completed, and medical precautions can be taken in the time window that is required.
THIS IS NOT SOMETHING THAT CAN WAIT UNTIL TOMORROW!
Should you have any questions regarding anything above please direct them to:
Paul Gentile: Manager Or The EMT on duty in City Hall
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Adventureland Team Member Handbook
Direct Deposit Form Please Print Clearly and Neatly
Employee Name: ______Bank Name:______Bank Routing Number:______Account Number: Checking:______OR Savings:______
Employee Signature:______
Attach a blank voided check below:
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Adventureland Team Member Handbook
Team Member 2017
Having read the 2017 Team Member Handbook in its entirety I understand that as a team member of Adventureland I am responsible for all the above stated policies and procedures. I agree to comply with them all and understand that violation of these policies and procedures will be documented and may result in suspension, termination and/or prosecution.
I also agree to focus on Safety and Hospitality on a daily basis realizing these are the two cornerstones of doing my job as efficiently and effectively as possible!
In signing this form you will follow and represent Adventureland in the most positive and safest of ways. Please remember NY State is an Employment at will state! Which means your employment can be terminated at any time for any legal reason.
Adventureland takes pride in operating a fun and safe business for over 50 years and wants you to do the same!
Print Name: ______Date______
Date of Birth: ______
Allergies:______
Signature: ______
Parent/Guardian: ______
Emergency Contact Number: ______
Thanks and I hope you enjoy your experience working at the park!
Feel free to contact me at any time for any reason – I am here to help!
Paul Gentile - Manager
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Adventureland Team Member Handbook
23 Good Luck Out There – Smile At The Guest – Always Make Eye Contact