Annual report 2014

Aéroport International de Genève P.O. Box 100 | CH-1215 15 | Tel. +41 22 717 71 11 | Fax +41 22 798 43 77 www.gva.ch

Annual report 2014

Table of contents

Introduction : 2-3

OrganisationKey figures, photographic : thread

The advantage of connectivity 4-5 Board of Directors 4-5 FinanceManagement : team 4-5 6-11

AviationHealthy financial activities situation : 12-19

CustomerPassengers from service around : the world 20-22

Service quality 23-25

OperationsExpanded commercial : services 26-31

Safety,Facilities punctuality : and efficiency 32-37

CorporateNecessary construction : works

Environmental actions 38-40 Constantly more skills 41-43 Visible actions 44-46

© Genève Aéroport | march 2015

Contents | 1 Photographic thread 15 million personal stories

Genève Aéroport reached the 15 million passengers a year mark in 2014. Children, women and men from around the world have used Geneva’s airport. People who have travelled for their work, holidays or to see their families. Many personal stories, including some taken on the spot to illustrate this annual report.

Key figures 134 110Mio destinations of investment 927 15.2 passengersMio employees

57airlines 403.8Mio 79’000 turnover tonnes of freight

2 | Introduction # Natalia M. # # Returning home after a holiday

Introduction | 3 The advantage of connectivity

In 2014 Genève Aéroport continued region, Genève Aéroport is an essential- to optimise its services by adding new gateway to the rest of the world. This cities to its list of destinations, and openness strongly supports the eco increasing frequencies to some existing nomic health of the region’s businesses ones. Geneva is therefore linked to 134 and the major role played by Geneva airports in 46 countries and has one of internationally. - Europe’s most extensive air networks, with an excellent ratio of destinations By providing quality services to pas per person. sengers in its catchment area, Genève Aéroport is proud to contribute to the This remarkable connectivity is a- influence, projection and development significant advantage for the Geneva of French-speaking and region. The airport provides this pow- the neighbouring French departments.- erful means of competitiveness and The airport’s financial health enables prosperity for the surrounding com it to invest to constantly adapt its facil munities. In our major cross-border ities, and without needing public funds.

Board of Directors Management team

Genève Aéroport is an autonomous public organisa- tion that belongs to the State of Geneva. Its Board of Directors has comprised, since 1 June 2014 :

Chairwoman since 01.01.2015 : Corine MOINAT

Chairman to 31.12.2014 : State Councillor in charge of the Department of Safety and Economy

First Vice-Chair André KUDELSKI

Second Vice-Chair John TRACEY

Members Pierre BERNHEIM Elizabeth BÖHLER-GOODSHIP Alain de KALBERMATTEN Jean-Marc DEVAUD Fabienne FISCHER David FRICK Olivier HOHL Guillaume LACROIX Patrick LUSSI Pierre MAUDET Thierry MELLINA-BARES Magali ORSINI Karin PERRAUDIN

Eric STAUFFER DELETRAZ Olivier Human resources Jean-Claude BITZ Safety Thomas ROMIG Airport Steering Alberto VELASCO & legal affairs & legal Massimo GENTILE &Information Communication Technology Yves-Daniel VIREDAZ Marketing & communication Nicolas VUILLE Ruben JIMENEZ Security Pierre GERMAIN Commercial Finances, Director & Development General Director Deputy Xavier WOHLSCHLAG Operations Director Sully-Paul VUILLE Denis MASTROGIACOMO Aline YAZGI Robert DEILLON Director General Operations relations External Marc MOUNIER Environment Nicolas GASPOZ & Planning Infrastructure of Director Aline VAGLIO Finance & administration 2014 the end of held until (Position Bourquard) Valérie by

4 | Foreword - In this way it can continue to provide sound-absorber is a major part of this. In 2015 Genève Aéroport will continue an effective tool for people and organi Along with the many actions started or to work to improve its service quality sations across the region. - continued during the year, it shows the to further meet its travellers’ growing importance Genève Aéroport attaches needs. Together with all the airport The year was also marked by the grant to limiting the impacts of its activities community stakeholders, it aims to ing of permission to build Genève on local residents’ quality of life and on make Geneva’s airport an even more Aéroport’s future East Wing. This the environment. welcoming and efficient place. This will energy-efficient building will replace- - help to give its passengers a lasting the terminal’s large-aircraft wing that Lastly, the airport is a thoroughfare impression of Geneva when they fly dates back to the 1970s. The new struc which aims to provide a positive expe away to other countries, or land at our ture will greatly upgrade the airport’s rience to everyone taking the plane for airport gateway. facilities and strengthen its long-haul leisure, to see their families in other services to meet the economic, tourism cities and countries, or for professional and diplomatic needs of the region. - reasons. This is why it continued its efforts to provide quality services to While supporting the region’s devel travellers who, in December 2014 and opment, in parallel Genève Aéroport for the first time at Genève Aéroport, Chairwoman of the Board Director General has a robust environmental policy. The exceeded the 15 million passengers a Corine MOINAT Robert DEILLON airport’s construction in 2014 of a new year mark. Olivier DELETRAZ Olivier Human resources Jean-Claude BITZ Safety Thomas ROMIG Airport Steering & legal affairs & legal Massimo GENTILE &Information Communication Technology Yves-Daniel VIREDAZ Marketing & communication Ruben JIMENEZ Security Pierre GERMAIN Commercial Finances, Director & Development General Director Deputy Xavier WOHLSCHLAG Operations Director Denis MASTROGIACOMO Aline YAZGI Robert DEILLON Director General Operations relations External (Position held until the end of 2014 the end of held until (Position Bourquard) Valérie by Marc MOUNIER Environment Nicolas GASPOZ & Planning Infrastructure of Director Aline VAGLIO Finance & administration

Organisation | 5 Healthy financial position

In 2014 Genève Aéroport - posted a net profit of CHF 88.3 Switzerland, like almost all European tical charges which sets the frame million due in particular to countries, saw air passenger numbers work in which all Swiss airports must higher passenger numbers and grow in 2014. At Genève Aéroport, the- evolve. Since 2013, aeronautical fees good cost control. Its aeronau- annual 5% rise positively impacted its have been negotiated with the airlines, financial results due to its robust finan acting under the overall authority of tical and commercial revenues cial model (low proportion of variable Switzerland’s Federal Office of Civil increased. This strong financial costs). Aviation (FOCA). This higher than expected passenger Both aeronautical and non-aeronautical health enables the airport traffic growth, combined with good- charges increased, the former rising by- operator to consider and plan cost control and increased aeronautical more. These differential growth rates for the future calmly and con- charges for scheduled and charter traf influenced the airport’s income struc- fic, enabled Genève Aéroport to record ture, the share of aeronautical revenues fidently, and to continue the a net profit of CHF 88.3 million. It amounting to 53.8% of the total (com necessary investment to adapt should be emphasised that this rise in pared with 51.7% in 2013). - and upgrade its facilities. charges, effective on 1 April 2014, is the These developments raised Genève result of successful price negotiations Aéroport’s turnover to CHF 403.8 mil with the airlines for the period 2014- lion in 2014, therefore exceeding the 2016 and is the first increase (outside CHF 400 million mark for the first time. the security charge) for more than 10 years. - This change took place after the entry into force of the order on aeronau

6 | Finance Breakdown of the airport’s revenues in 2014

13.8% 9.6% Other operating revenues Landing charges 10.1% Car parks 41.1% Aeronautical revenues 22.3% Passenger charges Commercial charges 3.1% 53.8% Other charges Non-aeronautical revenues 46.2%

Lastly, the airport’s environmental Aéroport’s own needs (particularly charge revenues increased by CHF 1.6 Terminal T2), which are therefore no- million. This is in accordance with the longer charged to third parties, and revised noise surcharge model which because of tenants’ lower energy con aims to have an incentive effect on sumption. Greater energy efficiency- airlines’ aircraft fleets operating at across the airport site is a significant Geneva. Moreover, some airlines have part of Genève Aéroport’s environmen made such fleet improvements faster Operatingtal policy. costs Aeronautical revenues Non-aeronauticalthan expected. revenues - At Genève Aéroport in 2014, operating Taken together, aeronautical revenues- At Genève Aéroport in 2014, non-aer- costs increased by a modest 1.1%. increased by 11.6% in 2014. Passenger onautical revenues rose by 2.7%. Within this total, personnel costs went charge revenue rose by CHF 15.3 mil Commercial charge revenues per up by CHF 20.4 million, which was lion (+10.1%), explained in part by formed satisfactorily, rising by 1.9% a smaller rise than forecasted in the the growth in passenger numbers and despite a general gloom in the retail budget. This variation is explained partly by the price effect following trade and the large fall in the ‘luxury’ mainly by the inclusion in the 2013 the higher charges mentioned above. segment, due in particular to reduced accounts of an exceptional gain of CHF- Landing fee revenue also grew, by CHF numbers of Russian customers. 19.3 million following the amendment 3.4 million (+9.8%), for similar reasons: However, these elements were more of the pension plan and reduced pen higher charges and the volume effect than offset by the good performance of sion commitment. In the financial year linked to the increase in scheduled and- the duty-free sector in arrivals, airside 2014, a new charge of CHF 3.2 million charter traffic. Although the airport catering (beyond the security checks), was included following the change of recorded fewer general-aviation land and car rental. plan decided by CPEG (the State of ings in 2014, it must be remembered Parking revenues increased because of Geneva Pension Fund adopted a new that the landing charge is calculated even higher occupancy rates than the scale for vested retirement benefits). according to aircraft weight. year before, and the higher charges at- Salaries and social insurance costs rose Aircraft parking charge revenues- two car parks (P26 and P51) that came by 1.7%, mainly as a result of normal jumped by CHF 2.1 million (+44.9%), into effect in April 2013 and which pro after the airport changed its fees-calcu- duced their full effect in 2014. lation model. However, this effect was Revenue from centralised facilities also tempered by lower revenues from gen increased in 2014, due to changes in- eral aviation due to fewer movements. - departures passenger traffic and the Freight charge income rose by 7.3% implementation of the airport’s de-ic million, due only to the strong perfor ing charge. mance of airfreight, cargo not seeing Lastly, revenues linked to re-invoiced any fee changes in 2014. tenancy fees decreased. This was due to the new areas used for Genève (suite p. 10) Finance | 7 Financial statements

Balance sheet to 31 December 2014

2013 2014 CHF CHF ASSETS Liquid assets 4’843’304 18’362’178 Client debts 43’874’283 49’996’041 Asset adjustments and various debts 8’568’939 9’453’298

Total assets in circulation 57’286’526 77’811’517

Fixed assets 715’588’485 764’993’094 Other fixed assets 2’787’156 2’079’720

Total fixed assets 718’375’641 767’072’814

Total assets 775’662’167 844’884’331

LIABILITIES Suppliers and other creditors 27’765’254 22’748’383 Liability adjustments 11’129’233 11’454’525 Share in short-term loans and other long-term debts 32’424’232 1’612’676 Derived financial instruments 15’089’524 20’673’767

Total short-term payable 86’408’242 56’489’351

Loans and other long-term debts 201’498’641 252’471’313 Non-current provisions 13’140’000 13’140’000 Pension obligations 236’306’384 331’402’384

Total long-term debts and provisions 450’945’025 597’013’697

Equity capital Environmental funds 10’260’654 9’790’828 Group reserves 136’444’751 93’254’609 Group profit 91’603’495 88’335’846

Total equity capital 238’308’900 191’381’283

Total liabilities 775’662’167 844’884’331

8 | Finance Profit and loss account 2014

2013 2014 CHF CHF INCOME Airport fees Landing fees 35’264’070 38’721’939 Passenger fees 150’550’536 165’813’765 Other fees 8’836’712 12’656’627 194’651’318 217’192’331 Operational income Rent and land rights 20’928’540 20’936’304 Commercial fees 88’287’658 89’977’584 Parking 39’590’669 40’769’333 Rental charges passed on 9’551’937 9’352’211 Centralised facilities revenue 15’628’414 17’506’140 Other operational revenue 7’693’430 8’072’696 181’680’648 186’614’268 Total income 376’331’966 403’806’599 COSTS Personnel Salaries and allowances -85’925’196 -87’165’596 Social insurance, sickness and accident -22’455’047 -21’228’132 Other personnel costs -3’312’994 -4’230’690 Pension obligation -11’531’000 -8’440’000 Change of pension plan 19’334’000 -3’235’000 -103’890’237 -124’299’418 Operating expenses Energy, maintenance and rental -45’219’991 -47’007’816 Goods -4’826’639 -4’660’084 Fees, supply of services and sub-contracting -51’827’787 -57’061’239 Police expenses for ground security -4’149’810 -4’149’810 Other operating expenses -15’219’846 -8’064’222 -121’244’073 -120’943’171 Environmental funds levy 4’011’232 469’826

Operational profit before amortisation, interest 155’208’888 159’033’836 Amortisation on investments Amortisation on tangible assets -56’926’831 -63’073’439 Amortisation on rights of use -942’552 -999’910 -57’869’383 -64’073’349 Operational profit 97’339’505 94’960’487 Income from interest 18’290 42’758 Interest charges -5’754’300 -6’667’399 -5’736’010 -6’624’641 Group profit 91’603’495 88’335’846

Finance | 9 Key figures in million CHF

2013 2014 Ratios

Net revenue 376.3 403.8 2013 2014 EBITDA 155.2 159.0 Profit margin 41.2% 39.4% Net profit 91.6 88.3 Net margin 24.3% 21.9% Operating cashflow 128.3 158.6 Operating cashflow / Capital expenditure 121.4 110.1 investment cashflow 105.7% 144.1% Net debt 229.1 235.7 EBITDA / net debt 67.8% 67.5%

Interest on borrowing increased by CHF 0.9 million, in line with the change in average debt outstanding during the period. In 2014, bank debt (excluding leasing and other commitments) rose by CHF 19 million to a total of CHF 225 million. Genève Aéroport also took out a fixed-rate loan of CHF 50 million (1.87% over 20 years) in January 2014. At the end of December, the airport’s workforce balancing (reinforcements entire debt was at fixed rates (average to meet current passenger security Investmentsrate of 2.68%). and safety operational needs), and the - need for additional resources for the development of new airport facilities At Genève Aéroport in 2014, invest Operatingprojects. cashflow ment totalled CHF 110 million. This - amount, which is at a historically high level although lower than that in 2013, The operating result before deprecia shows that the airport is continuing its- tion and interest (EBITDA) increased- long-term programme of renovations- by 2.5% to reach CHF 159 million. The and upgrades. Its healthy financial posi EBITDA margin stood at 39.4%, com tion enables it to continue its invest pared with 41.2% the year before, the ment cycle and so achieve the required fall being explained by the effect of the changes to its facilities. CHF 19 million of exceptional income Financialin 2013. costs

In 2014, depreciation costs increased by 10.7% due to the implementation of modernisation investments such as the renewal of parking management facilities, petrol station, additional new snow machine, preparatory works for the new East Wing and constructing the GP+ (the temporary building to offset the loss of capacity linked to the construction of the East Wing).

10 | Finance Main indicators

2010 2011 2012 2013 2014 Turnover 322.7 344.8 364.2 376.3 403.8 Net profit 48.9 64.6 66.5 91.6 88.3 Profit paid to the State 24.4 32.3 33.3 45.8 44.2 Surface rights 5.0 5.0 4.9 5.0 5.0 Investment cashflow 50.8 66.9 97.6 121.4 110.1 Passengers 11.9 13.1 13.9 14.4 15.2

All figures are in CHF million

Significant economic contribution

Beyond the financial results of the autonomous There is also a substantial contribution in terms of public organisation that is Genève Aéroport, the added value. According to the same study, the air- airport makes a significant economic contribution port’s direct, indirect, induced and catalytic effects to the region’s development. Its impact is on sev- add up to around CHF 7.2 billion a year. eral levels. Genève Aéroport’s 134 direct destinations contrib- The airport provides work to around 10,000 people. ute to the strength of the economy. Its compre- This takes place through some 200 different com- hensive air services, and its many non-stop links, panies, including Genève Aéroport, which at the end make the region attractive as businesses can easily of 2014 had almost 1,000 staff and auxiliaries. The reach their subsidiaries and foreign customers. This almost town-sized airport is one the region’s major extensive and well-rounded network also increas- centres of employment. es Geneva’s international influence and projection, helping to attract the many ministerial conferences But its impact goes far beyond the site itself. Indeed held around Lake Geneva. In addition it actively sup- it provides work for many companies in the region, ports the tourism sector in both French-speaking whether as suppliers of equipment, service provid- Switzerland and in neighbouring parts of . ers or agents having won a tender to carry out part of the major works undertaken at the airport. Above all the airport meets the needs of the region itself: 94% of passengers use Genève Aéroport as a Genève Aéroport has itself invested more than CHF point of departure or arrival for their journeys; and 450 million over the past five years (2010-2014), only 6% are in transit. without needing or using public funds. Finally, in terms of public finances, Genève Aéroport Taking into account indirect employment, induced plays a significant role. Between 2010 and 2014, it employment (spending by aviation sector employ- paid the State of Geneva around CHF 180 million ees) and catalytic employment (particularly the through and thanks to its profitability. To this must spending of foreign passengers in Switzerland and be added its various payments for services provid- the benefits of having a developed international ed by the canton (such as certain police tasks) and air network), some 44,000 jobs are linked to the retrocession (surface rights). airport’s activity. This is according to a study pub- lished in June 2011 by the Zurich-based research and consultancy company, Infras.

Finance | 11 Passengers from around the world In 2014, Genève Aéroport - passed the symbolic 15 million During the year Genève Aéroport was In 2014 the average lift (or in other passengers a year mark, while connected by direct flights to 46 coun words, the number of passengers- the number of aircraft move- tries. This high-quality service is a key- divided by the number of movements) asset for the region. It also explains of scheduled and charter traffic con ments slightly fell. The freight why the airport’s 15 million passen tinued to increase, reflecting the use business grew, reflecting in gers come from around the world. of higher-capacity aircraft and an Precisely 15,152,915 passengers used overall improvement in load factors. particular the region’s export- Genève Aéroport between 1 January Therefore whereas in 2005 an aircraft ing dynamism. Meanwhile and 31 December 2014, an increase of at Genève Aéroport had an average air services were further 5% compared with 2013. This growth- of 80 passengers, in 2014 it carried was in line with previous years, the 104. This explains why the number of improved with a total of 134 annual rise over the past five years hav movements (scheduled and charter) destinations served, of which ing been between 4% and around 10%.- has increased by 10% in ten years, 108 are in Europe and 26 inter- It was also within the European average, while the number of passengers has but still higher than that of directly com Thegrown main by 61%. airlines at Geneva continental. peting airports (Zurich was up 2.5%, and Lyon down 1.1%). Lastly, it should - be noted that there was a stronger rise- In Genève Aéroport’s scheduled traffic in scheduled traffic, up 5.6%, since the market in 2014, easyJet clearly main charter sector dropped by 18%, contin tained its lead with a 41.9% share.- uing the trend of the last few years. - Swiss International Airlines was next, Aircraft movements did not follow the managing a significant increase dur same path, their number falling slight ing the year, with 15.2% of the total. ly (-0.6%) compared with 2013, to a (4.7%) is now in third lower total of 187,596. The number- place, ahead of (4.6%) of scheduled and charter movements, and (4.0%). The rest of the however, increased in 2014, testify ‘top 10’ remained unchanged (KLM, ing to the airport’s higher quality air TAP Portugal, , services. The scheduled and charter and ). sector now accounts for more than A total of 57 scheduled carriers were three-quarters (77%) of movements, present at Genève Aéroport in 2014, the non-commercial sector having seen including 41 European airlines. a sharp decline (-20%). For the first time at Geneva, in 2014

12 | Aviation activities Air services (scheduled flights) 108 41 134 European 57 European Destinations 26 Scheduled airlines 16 Intercontinental Non-European

the easyJet Group (whose flights are tional capacity on existing routes.- (which includes Lufthansa, Swiss, Air operated by easyJet Switzerland and The airline’s two dominant markets Canada, , Brussels easyJet plc) exceeded the 6 million remained Zurich (464,625 passen Airlines, Turkish Airlines and United); passengers a year mark, with growth gers in 2014, and slightly down) and 10% for SkyTeam (including Air of 6.4% on the year before. - MixedLondon-Heathrow results (404,451, up 9%). France, KLM, and ); Traffic from and to the British Isles - 8% for Oneworld (including British accounted for 30% of easyJet’s activ Airways, Iberia, and Qatar ity, while the next largest markets- Thanks to a year full of new launch Airways); and an overall 45% for the were France (18%), Spain (16%), es and other developments, Etihad Riselow-cost in Mediterranean sector (primarily traffic easyJet). Portugal (9%) and Italy (8%). In abso- Regional (previously ) lute terms, Geneva to -Gatwick saw passenger traffic growth of (657,473 passengers) was by far easy 17.9%. In terms of region, Europe – which Jet’s top route, followed by Geneva to Among the long-haul airlines, national accounts for some 90% of passengers Porto (323,000), Barcelona (319,722), flag carrier strengthened its- at Genève Aéroport – saw a slightly Nice (298,741), London-Luton, presence in its first full year at Genève above-average rise of 6.1%. It was Lisbon, Amsterdam and Brussels. Aéroport, resulting in extreme mainly the leisure markets of the- Among the airline’s major markets, ly strong traffic growth of 43.1%. Mediterranean basin that drove this- there was above-average passenger Meanwhile benefited from growth, reflecting the airline compe traffic growth on services to Alicante, increased capacity, an Airbus A330 tition on these routes and their cus Malaga and Birmingham. replacing a on Geneva- tomers’ geopolitical concerns. Croatia Swiss significantly strengthened its- Montreal, helping to raise passenger traffic was up by 60% in 2014, Greece second-place position, carrying 2.2 numbers by 16.1%. saw by 31%, Italy by 15%, Portugal by million passengers and seeing sig its traffic rise by 5.3%, while United 11.7%, Turkey by 10.1% and France nificantly above-average growth Airlines, and Qatar- by 7.6%. Spain did not see much of of 11%. The rapid expansion came- Airways were slightly down. a rise, probably due to the existing- mainly from new services launched The other major flag carriers, includ- overcapacity of recent years. during the year, together with addi ing Air France, British Airways, KLM, The corollary of this evolution is the dif Iberia, SAS and TAP Portugal, experi ficult situation in some other markets. enced small rises in traffic, and below So the year saw a strong fall in traffic- the average at Genève Aéroport.- between Geneva and Egypt, and a slight Lufthansa lost nearly a fifth of its decline in the markets of other coun passengers, due mainly to the trans tries in North Africa and the Middle- fer of some flights to its subsidiary East. In contrast Morocco did well with Germanwings. a rise of 15%, due to additional capac In terms of distribution by alliance, ity to Marrakech. There was also fairly the market shares remained almost positive change on routes to Lebanon, unchanged with: 31% for Star Alliance Israel and Saudi Arabia.

Aviation activities | 13 Scheduled traffic by destination (Including transit passengers)

Destination Passengers Variation Destination Passengers Variation Destination Passengers Variation 2014/2013 2014/2013 2014/2013

AFRICA 369’966 -2,1% France 1’984’732 +7,6% Lisbon 504’844 +9,3% Algeria 29’954 +10,3% Ajaccio 41’256 +35,7% Porto 489’659 +14,5% Algiers 29’954 +10,3% Bastia 27’132 +54,2% Romania 53’355 +168,5% Egypt 59’017 -34,7% Biarritz 8’477 -1,9% Bucharest 52’453 +164,0% Hurghada 14’086 -41,4% Bordeaux 185’046 +14,9% Cluj-Napoca* 902 - Cairo 43’978 +3,9% Calvi 855 -26,5% Russia 324’769 +0,1% Sharm El-Sheikh 953 -96,0% La Rochelle* 5’377 - Moscow-Domodedovo 136’452 -10,6% Morocco 183’216 +15,0% Lille 61’049 +50,6 Moscow-Sheremetyevo 166’456 +4,9% Casablanca 83’371 -3,7% Marseille 10’400 +314,5% St Petersburg 21’861 +66,3% Marrakech 99’845 +37,4% Nantes 158’656 +21,9% Serbia 66’578 +5’684,4% Tunisia 97’779 -3,1% Nice 413’403 -4,1% Belgrade 66’578 +5’684,4 Djerba 22’343 -5,1% -Charles De Gaulle 695’935 +3,2% Spain 1’568’436 -0,2% Enfidha 1’983 -35,1% Paris-Orly 284’636 +7,4% Alicante 95’983 +15% Monastir 7’124 +6,2% Barcelona 472’225 -6,6% Toulouse 92’510 +11,9% Tunis 66’330 -1,9% Bilbao 15’117 -41,5% Germany 888’623 -3,5% Ibiza 29’790 +7,9% AMERICA 432’989 +0,4% Berlin-Schönefeld 182’390 +3,6% Madrid 499’908 -12,5% Canada 122’622 +16,1% Berlin-Tegel 772 -97,8% Malaga 157’314 +30,1% Montreal 122’622 +16,1% Düsseldorf 77’577 -2,0% Oviedo 5’372 +8,6% United States 310’367 -4,7% Frankfurt 373’052 -1,1% Palma De Mallorca 150’367 +27,9% New York-Newark 97’710 -5,0% Hamburg 49’044 +8,8% Santiago de Compostela 72’099 +5,6% New York-JFK 128’065 -5,2% Leipzig* 3’337 - Seville 39’542 +8,3% Washington 84’592 -3,6% Munich 200’152 -3,9% Tenerife 24’865 +568,9% Stuttgart* 2’299 - ASIA & MIDDLE EAST 693’002 +6,2% Valencia 5’854 +19,9% Greece 245’130 +31,1% Azerbaijan 2’097 - Sweden 165’496 +29,7% Athens 189’569 +23,8% Bakou* 2’097 - Gothenburg 4’148 +321,5 Corfou* 4’044 - China 54’332 +43,1% Stockholm 161’348 +27,4% Beijing 54’332 +43,1% Heraklion 35’799 +47,9% Switzerland 515’038 +2,6% Israel 129’966 +11,2% Mykonos 15’718 +63,0% Lugano 32’663 -7,4% Tel Aviv 129’966 +11,2% Hungary 99’055 -33,2% Zurich 482’375 +3,4% Jordan 15’346 -0,7% Budapest 99’055 -33,2% Turkey 271’290 +10,2% Amman 15’346 -0,7% Iceland 14’119 - Antalya 11’558 -2,6% Kuwait 8’036 +2,5% Reykjavik* 14’119 - -Ataturk 233’360 -0,4% Kuwait 8’036 +2,5% Ireland 104’042 +1,4% Istanbul-Sabiha Gokcen* 26’372 - Lebanon 57’482 +5,8% Cork 2’922 -20,7% Ukraine 46’481 -0,5% Beirut 57’482 +5,8% Dublin 101’120 +2,3% Kiev 46’481 -0,5% Qatar 68’336 -2,6% Italy 716’492 +14,5% United Kingdom 3’137’706 +4,6% Doha 68’336 -2,6% Brindisi 55’785 +9,5% Aberdeen* 582 - Saudi Arabia 55’573 +16,9% Cagliari 21’324 +36,8% Belfast 25’655 -15,3% Jeddah 29’650 +13,8% Catania 82’496 +32,1% Birmingham 48’258 +18,1% Riyadh 25’923 +20,7% Florence 18’474 -0,2% Bournemouth 25’163 -0,8% United Arab Emirates 301’805 +1,9% Milan 201 -63,5% Bristol 182’073 +4,8% Abu Dhabi 112’679 -3,2% Naples 65’595 +2,8% Cambridge 964 -17,7% Dubai 189’126 +5,2% Olbia 49’226 +46,3% Cardiff 1’511 +682,9% Uzbekistan 29 -99,5% Rome 345’800 +12,4% Edinburgh 140’945 +2,6% Tashkent 29 -99,5% Venice 73’117 +0,7% Exeter 2’445 -0,8% Glasgow 13’419 +11,2% Verona* 4’474 - EUROPE 13’315’437 +6,1% Inverness 1’536 +638,5% Kosovo 82’799 +8,8% Austria 157’959 +8,2% Isle of Man 2’309 +15% Pristina 82’799 +8,8% Vienna 157’959 +8,2% Jersey 7’374 -3,7% Luxembourg 50’808 +3,3% Belarus 8’920 +1’774% Leeds 41’195 -14,0% Luxembourg 50’808 +3,3% Minsk 8’920 +1’774% Liverpool 133’851 -0,5% Malta 11’524 +39,1% Belgium 553’428 +3,9% London-City 178’655 -5,1% Malta 11’524 +39,1% Brussels 553’428 +3,9% London-Gatwick 746’532 +7,6% Croatia 46’335 +59,8% Netherlands 652’523 +2,6% London-Heathrow 1’007’027 +4,6% Dubrovnik 17’611 +50,9% Amsterdam 635’801 +1,8% London-Luton 259’700 -5,0% Split 28’724 +65,8% Rotterdam 16’722 +49,6% London-Southend 61’766 +301,0% Czech Republic 73’017 -11,3% Norway 45’697 7,3% London-Stansted 57’918 -3,1% Prague 73’017 -11,3% Oslo 45’697 7,3% Manchester 151’949 +0,9% Denmark 269’171 +20,3% Poland 43’451 -0,3% Newcastle 28’542 -0,4% Copenhagen 269’171 +20,3% Warsaw 43’451 -0,3% Notthingham-East Midlands 3’943 -0,3% Finland 100’424 -1,1% Portugal 1’018’040 +11,7% Southampton 14’394 +84,3% Helsinki 100’424 -1,1% Faro 23’537 +5,9% * New destination

14 | Aviation activities Market share 2014 (scheduled traffic)

18.7% Others

Turkish Airlines1.6% 41.8% Iberia1.8% easyJet Brussels Airlines 2.4% TAP Portugal 2.4% KLM 2.8% Lufthansa 4.0% British Airways 4.6% Air France 4.7% 15.2% Swiss

Among cities with the highest demand, (summer) and Tenerife (all year). London remained far in the lead with During the year easyJet also arrived 2.3 million passengers in 2014, six on routes already served by other London airports being served from airlines, such as Belgrade, Hamburg, Geneva. Next came Paris, Amsterdam, Vienna, and Reykjavik mentioned Brussels, Lisbon (up from 8th to above. 5th place), Madrid, Porto, Zurich, For its part, Swiss further accelerated- ModerateBarcelona and seasonality Nice. its redeployment to Genève Aéroport, - considerably expanding its air ser vices, strengthening its aircraft and At Genève Aéroport, seasonality seasonal links, whether for local cus crew base and implementing a new remains moderate compared with tomers or foreign tourists. Among the pricing policy. Apart from the launch other airports, with small traffic peaks more ‘exotic’ destinations, the prize of Corfu, which had never been served occurring in March, July and August. goes to the launch of a service to by scheduled flights from Geneva, This relative smoothness is due to Reykjavik, Iceland. In the summer- Swiss essentially invited itself into the high proportion of passengers months, national carrier - the already competitive markets of travelling on business, particularly in started twice-weekly flights that ena Geneva to Rome, Copenhagen, Lisbon, months traditionally less popular with ble many tourists to discover this fasci Marrakesh, Heraklion (Crete) and tourists. Meanwhile winter sports nating natural paradise. Subsequently Pristina. generate significant traffic at Geneva, easyJet also became interested in this The smallest of the ‘local’ airlines estimated to be around 1.2 million route, operating two flights a week had an eventful 2014, as Darwin was First-ratepassengers airper networkyear. Newfrom theservices winter launched season. by local renamed Etihad Regional following- market players capital acquisition by the Abu Dhabi - group. The new ‘brand’ has been inte- At the intercontinental level, in 2014 grated quickly and its Saab 2000 fleet services performed well to North Quite logically, most of the new servic supplemented by ATR 72s. The net America (four flights a day), to the Gulf es launched were by the three carriers- work has undergone many changes, (three flights a day and several weekly with an operational base at Geneva. with in particular a major expansion frequencies) and to China (direct link The competition between these air Highlytowards varied France. services to Beijing since May 2013). Services to- lines was particularly apparent in North Africa and the Middle East were 2014, several routes being operated relatively stable, but with a new coun by more than one carrier at the same Other airlines started services try served by direct flights to Baku, time. - at Genève Aéroport in 2014. July the capital of Azerbaijan. Therefore easyJet expanded its local marked the arrival of Azerbaijan In 2014 Genève Aéroport’s European network of over 60 destinations, start Airlines, operating twice-weekly network was significantly expanded, ing several new routes for Genève flights between Baku and Geneva. mainly with the growth of new ‘niche’ Aéroport: Aberdeen (winter only and Another new market entrant was the markets served by direct flights and for British customers), La Rochelle Turkish airline Pegasus, with a new (suite p. 18) Aviation activities | 15 Total overall traffic

2013 2014 Variation 2013 2014 Variation 2014 / 2013 2014 / 2013 Passengers Movements Scheduled traffic 14’028’398 14’811’394 +5.6% Scheduled traffic 135’470 140’619 +3.8% Charter traffic 316’241 258’033 -18.4% Charter traffic 4’269 3’867 -9.4% Total scheduled & charter 14’344’639 15’069’427 +5.1% Total scheduled & charter 139’739 144’486 +3.4% Taxi, medical 52’857 48’638 -8.0% Taxi, medical 25’105 23’927 -4.7%

Total commercial traffic 14’397’496 15’118’065 +5.0% Total commercial traffic 164’844 168’413 +2.2%

Total non-commercial traffic 38’654 34’850 -9.8% Total non-commercial traffic 23’924 19’183 -19.8%

Total overall traffic 14’436’149 15’152’915 +5.0% Total overall traffic 188’768 187’596 -0.6%

Scheduled traffic 2014 by airline (transit excluded)

Airline Passengers Variation 2014/2013

Aegean Airlines 51’430 105,8% KLM 417’346 2,4% 104’042 1,4% 8’036 2,5% Aeroflot 166’456 4,9% LOT Polish Airlines 43’451 -0,3% Air Algerie 29’954 10,3% Lufthansa 591’955 -19,1% Air Canada 122’622 16,1% 50’797 3,3% Air China 54’332 43,1% 57’482 5,8% Air France 695’645 3,2% Meridiana* 2’726 - 11’524 39,1% Norwegian 48’414 -4,4% Alitalia 89’426 -6,4% 37’574 223,9% Austrian 150’786 3,3% 68’336 -2,6% * 2’097 - Rossiya 2’770 -4,4% 8’920 1’773,9% 82’052 -4,5% Blue Islands 5’688 -2,7% 12’509 1,0% British Airways 678’993 1,7% SAS 206’935 4,5% Brussels Airlines 348’125 6,8% Saudi Arabian 55’573 16,9% CSA 9’043 -5,6% Swiss 2’249’320 11,0% easyJet 6’196’126 6,4% TAP Portugal 359’001 3,0% Edelweiss Air 12’015 -53,5% Tarom 16’344 1’405,0% Egyptair 43’976 3,9% Thomas Cook 8’037 894,7% 52’377 11,8% Airlines 16’722 49,6% Emirates 189’126 5,2% 96’549 -3,5% Etihad Airways 112’671 -3,2% Turkish Airlines 233’360 -0,4% Etihad Regional (Darwin) 172’603 17,9% Twin Jet 2’343 -23,4% Finnair 98’957 1,6% Ukraine International 46’481 -0,5% Flybe 23’881 64,8% 182’302 -4,3% Germanwings 99’476 669,5% Airlines* 11’746 - HOP 6’696 2,0% 36’957 -9,5% Iberia 269’015 4,0% Autres 217 - Icelandair* 9’758 - Total 14’805’207 Jet2 44’112 -12,1% * New airline

16 | Aviation activities 2013 2014 Variation 2014 / 2013 Freight (tonnes) Traffic evolution Scheduled traffic 36’560 38’794 +6.1% PassengersPassagers (millions (million))

Charter traffic 8’870 10’511 +18.5% 15 Airlifted airfreight 45’430 49’305 +8.5% 14 13 Trucked airfreight 22’335 23’216 +3.9% 12 11 10 Total airfreight 67’765 72’521 +7.0% 9 8 7 6 Postal freight 6’945 6’412 -7.7% 5 4 3 Total airfreight & post 74’709 78’933 +5.7% 2 1 0 l r 7 s 3 2 0 e 4 ri vie r juin mai av 20 11 août 201 201 201 mar 201 mb re 200 2005 2006 2009 2008 2004 juille t févrie jan ve octob re décemb re no septembr

Top 20 Monthly traffic evolution destinations (scheduled traffic) 1'500'000 1'400'000 Passagers (millions) 1'300'000 City 15 Passengers 1'200'000 2013 14 1'100'000 2014 London 13 2’311’598 1'000'000 12 Paris 11 980’571 900'000 10 800'000 Amsterdam 9 635’801 700'000 8 600'000 Brussels 7 553’428 6 500'000 Lisbon 5 504’844 400'000 4 300'000 Madrid 3 499’908 200'000 2 Porto 1 489’659 100'000 0 0

Zurich 482’375 1 7 3 2 0 e e e re juin ma i July 201 201 201 May 201 June avril 20 14 août April 200 2005 2006 2009 2008 2004 Barcelona 472’225 mars juillet March février janvier August octobr January October February décembr novemb

Nice 413’403 December November septembr September Frankfurt 373’052 Rome 345’800 Moscow 302’908 Passengers per movement evolution Copenhagen 269’171 PassagersPassengers/m /ouvement movement (ligne (scheduled et charter and) charter) Istanbul 259’732 120 103 104 95 97 98 New York 225’775 100 91 85 87 80 84 Munich 200’152 80 76 Athens 189’569 60 Dubai 189’126 40 Bordeaux 185’046 20

0 7 0 20 11 20 13 20 12 201 20 14 200 2005 2006 2009 2008 2004

Aviation activities | 17 Market share by alliance 6% Other airlines (no alliance) 8% Oneworld 10% 45% SkyTeam Low-cost airlines 31% Star Alliance

Healthy cargo activity service to Istanbul’s other airport, Sabiha Gökçen, on the Asian side of the Bosphorus. Last but not least, in Genève Aéroport’s cargo business was also in excellent December the low-cost airline Wizz- health during the year. The total volume of goods transport- Air began flights to Cluj-Napoca in ed was 78,933 tonnes, up 5.7% on 2013. Pure airfreight traffic Transylvania, Romania, an ideal start increased at the faster rate of 6.9%, while postal traffic fell ing point for visits in the footsteps of- slightly. Dracula. More generally, increased frequen This pleasing outcome is principally a result of the Geneva cies have optimised services to many region’s strong, export-focused economy. It also reflects European cities such as Athens, improved conditions such as increased aircraft hold capacity Bordeaux, Brussels, Catania, Dublin, and the airport’s expanded air network. Edinburgh, London, Malaga, Munich, QualityNaples, Paris, network Porto and Split. To support this development and meet airfreight operators’ - needs, major projects and adaptation works undertaken in the freight building included the expansion of areas for With the additional new develop handling high value-added goods. The expertise acquired in ments mentioned above, the two receiving and processing such products has enabled Genève main ‘Geneva’ airlines consolidated Aéroport to both strengthen its position in the high val- their leading role in terms of services ue-added goods market nationally, and emerge as a leading density. In all during the year, 65 centre for such products at European level. destinations were served by easyJet, and 35 by Swiss. The growth seen in 2014 benefited the many airlines active In ranking by city, the frequency in freight. Etihad Airways (with 21.8%), Swiss (18.3%) prize went once again to London, and Emirates (15%) climbed to the top three in terms of with 6 airports served and 219 freight-transported market share, followed by Air China flights a week, which is more than (9.7%) and Lufthansa (5.9%). 30 flights a day in each direction. Responding particularly to the needs In express mail, DHL Express continued to grow in 2014, and of exacting business customers, some dominates this activity with an 80.1% market share. It was other major business destinations followed by TNT and UPS, with 11.5% and 8.4% market shares also benefit from high frequencies: respectively. Paris (with around 12 flights a day in 2014); Amsterdam and Brussels (both 9 flights a day); Frankfurt (8); Barcelona, Madrid and Rome (all 7); Munich and Lisbon (both 6).

18 | Aviation activities # Philippe L. # Montreal # Returning home after a business and ski trip

Aviation activities | 19 Service quality

During 2014 Genève Aéroport Real-time evaluation strengthened its policy on - In 2014 Genève Aéroport continued to- quality, carried out more cus- take steps to improve the reception of its To be able to proceed quickly to cor- tomer satisfaction surveys passengers, the convenience and com rective action, in 2014 Genève Aéroport- fort of its facilities, and the fluidity of expanded its system enabling it to con and focused on its business its processes. Wishing to fully embed tinually monitor the satisfaction of peo objective of passenger service its actions long term, it strengthened its ple using its facilities. Through more quality. It enhanced its smart- quality policy by creating a committee to than 120 ‘Smiley boxes’, users can show- select the major themes and accelerate whether they are satisfied or not with phone application, GVApp, their implementation. - certain services. Today such boxes, fea and extended the duration of During the year and in parallel, Genève- turing green, yellow and red buttons, are its free wifi available to pas- Aéroport increased the number of pas located at various points at the security sengers surveyed (7,500 in 2014, com controls, the information centre, at four sengers. In addition several pared with 7,000 in 2013 and 5,000 in concessions (sales and service outlets) shops were renovated and 2012). In all it undertook 263 days of and in 15 washrooms. Note that the rate new brands appeared. surveys and measured passenger waiting of satisfaction with the toilets – which times on some 300,000 occasions. - was already very good – has further It is also worth noting that for two days increased since the airport installed this in 2014, Genève Aéroport was the cap system in August 2012. - ital of the airport service quality world, Genève Aéroport is even something of hosting the Airport Service Quality forum a pioneer in this area, several other air for Europe and the Middle East. This ports being equipped with this real-time conference, which is held each year at a evaluation system developed in French- different airport, brought together nearly Aspeaking smile Switzerland.on arrival 80 experts who addressed various topics linked to passenger satisfaction and ways to increase it. To increase the satisfaction of travellers- using the car parks and the platform in front of the terminal, which was sub- ject to construction works during 2014, Genève Aéroport dedicated its corpo rate objective to welcoming passengers on their arrival at these locations. To overcome the temporarily inconvenient

20 | Customer service Frequency of travel % 26% 35 11% 1 - 2 flights/year 3 - 5 flights/year 8% 20% 1 1- 20 flights/year 21 flights & more 6 - 10 flights/year

Passenger profile

53% 47%

Male Female

- Automated services - - brings together the academic and scien - tific community (including CERN, univer To simplify procedures and save passen Children’ssities and research area institutes). gers’ time in processing activities, reduc ing stress among travellers, the various airline industry organisations automate In 2014 the children’s area, located in the- some of their services. In this context, restricted zone (on the mezzanine level), Genève Aéroport has finished deploying welcomed more than 10,000 young trav its automatic boarding gates (e-gates) in ellers, along with 9,000 parents. This the front pier, which now number eight.- highly colourful place, with games, books Meanwhile, the airport’s newly installed conditions caused by these works, each and colouring materials also includes a boarding counters blend in better vis staff member was invited to go and meet kitchen space (to heat bottles and jars), a ually in this new environment, and are passengers in front of the terminal to washroom and a rest area fitted out with also more ergonomic. inform and help them. In the end, 669 Newsmall beds.version of GVApp Along the same vein of ‘seamless’ travel,- employees took part in this action called - in 2014 Genève Aéroport introduced a ‘a smile on arrival’. number of check-in counters with auto- To generally better answer questions Genève Aéroport’s free official applica matic bag drop-off. This system, which from travellers, streamline processes tion saw new developments in 2014.- aims to improve the passenger experi and so enhance passenger satisfaction, The latest version of GVApp (3.0), which ence by reducing waiting time, will be Genève Aéroport also strengthened its is optimised for iOS8, now offers fea extended and other machines installed. - team of agents in the terminal, which- tures such as boarding pass scanning At Genève Aéroport a robot called now numbers 35. This enables the team for flight tracking and activation of the ‘Robbi’ entered service in 2013 to play to be more than 20-strong a day at par travel assistant, the ability to share a fully accompany passengers to various- Freeticularly wifi busy times, especially in winter. flight and choose notification sounds, and locations in the baggage claim area, the updated interactive map. Available in such as the free public transport tick French, English and German, this twice et-issuing machine, showers, toilets and Genève Aéroport was one of the first award-winning application was installed bank. In 2014 this robot was used in a airports to offer free wifi. In 2014 it by 50,000 new users during the year. wider area. The result of collaboration improved its free internet connection between Genève Aéroport’s IT division service, increasing the allowance from and the French-speaking Switzerland- 60 to 90 minutes. It also expanded the based company Bluebotics, ‘Robbi’ also opportunities available to passengers to went out to meet passengers in the pub authenticate and log onto ‘Free Wifi GVA’ lic area in arrivals. (in addition to the standard licensing- system by SMS, it is now possible to authenticate by boarding pass or identi ty document). Finally, in addition it set up access to the Eduroam network that

Customer service | 21 4’441 protocol reception operations 232 48 Foreign ministers Prime ministers 72 1’873 571 Heads of State Royal Families Ministers (2nd degree)

Renovation of the smoking lounge Reception operations

expand the security teams (note that Supporting the canton and the Located in the transit area, the smoking- the vast majority of security staff are Confederation in increasing the lounge has a new look. Fully refurbished employed by Genève Aéroport; but to global influence and projection of in 2014, this 78 m2 space includes mod cover peak flows, the airport manager- International Geneva, Genève Aéroport ern ventilation systems and is under also uses external providers). carried out 4,441 reception operations negative pressure to prevent smoke At Genève Aéroport in 2014, these fac in 2014. For the record, heads of state, from leaving when the door is opened. tors had a positive impact on average- ministers and members of royal fami- On the occasion of this refurbishment,- waiting time. According to quantitative lies passing through the airport freely the design, furniture and lighting were surveys measuring the durations of vari- benefit from a personalised welcome completely revised to provide a comfort- ous processes, the average wait declined provided by Genève Aéroport’s ‘proto- able, high-quality space that comes up sharply, going from 9 minutes to 5 min col’ service. to passengers’ expectations. The oppor utes. This improvement has consistently tunity for smokers to take advantage of increased the rate of satisfaction (81% As every year, in 2014 the major min- such a space is not without interest for of passengers are satisfied according to isterial conferences generated the the airport manager, Genève Aéroport. the ratings left on Smiley boxes). - greatest number of protocol recep- From an operational point of view, the Quality security also depends on other tions. The conferences of the World fact that passengers can smoke beyond factors. This is the case for the train Health Organization brought 343 the security controls encourages them ing of security officers, required for a- ministers, the International Labour not to wait to the last moment to go to high level of performance, and for which Organization 323 and Human Rights Securitythe boarding checks lounge. Genève Aéroport has further strength 313; and the Inter-Parliamentary Union - ened its continual training. To remain at conference brought 289 speakers of - the forefront of technology, in 2014 the parliaments, national assemblies and An important step in the boarding pro airport also started an innovative project senates. Discussions on nuclear Iran cess to which every passenger is sub for shoe early detection with a company and the Syria peace conference also jected, the security checks must deliver based in French-speaking Switzerland. drew large delegations. a fast, high-quality service. In 2014 the Finally, to accurately, comprehensively security facilities were therefore added and centrally monitor the progress of Finally, presidents of countries landed to the Centralised Security Control corrective actions and training, Genève at Geneva to attend the Crans Montana (CSC), bringing the total to 17 machines. Aéroport implemented a new quality Forum, to open their missions to the The CSC was completely renovated at management tool called Smartcockpit. United Nations or to make a stop the same time. In addition to changing before continuing their journey to the floors, the roller tables in front of (official visits) or the World Economic the security screening machines were Forum at Davos. lengthened and dual conveyor belts added beyond, again with the aim of improved convenience for passengers. Finally, new staff were recruited to

22 | Customer service Expanded commercial services

In 2014 several sales outlets - were renovated and new It is certainly an industrial centre dedi updating. In particular the Airwatch brands appeared. Thematic cated to air transport, but the airport is- Center, Manor Jewellery and Watches, and original events were held also a commercial centre hosting more Montblanc boutique, Leaders Electronic- than 80 brands. Genève Aéroport con and Schweizer Heimatwerk stores, and throughout the year. stantly strives to improve the services a Duty Free Shop, were completely ren available to passengers, as its shops ovated. Finally, the AGS souvenirs kiosk and restaurants have a strong impact- fitted its Victorinox and Caran D’Ache- on their satisfaction. The airport works corner displays with new cases. - closely with the concessionaires man In all therefore, in the airport’s restrict aging the sales outlets to look for new ed areas more than a third of its com ideas, monitor results, and implement mercial services (excluding catering) corrective actions and improvements. Mysterywere refurbished visits or redesigned. It also surveys the market to find new brands. These steps aim to expand the range of commercial services offered To ensure customers receive the best and – on a like-for-like basis – to increase possible welcome, Genève Aéroport’s Newretailers’ brands profits. concessions department conducts daily - quality checks. It also continued its ‘mystery shopping’, which is carried out In 2014 Genève Aéroport’s commer in bars and restaurants by an external- cial services were enhanced with the company commissioned by the airport arrival of new brands, in the form of authority, and which tests in particu Buzzano, Victoria’s Secret and Manor lar the welcome, venue presentation, Accessories, and the cosmetics boutique offering brands such as La Prairie, Ioma and Tom Ford. Also during the year, a heel bar, Marionnaud sales outlet and Canonica chocolate shop opened in the railway station shopping arcade, which the airport manages on behalf of CFF (). To keep up with and anticipate trends, prestige branding also requires constant

Customer service | 23 Concession turnover share by activity

17% Car rental 14.5% 1.4% Restaurants and bars Services 39.4% 26% Shops and duty-free Change Bank VAT refund 1.7% Advertising

Promoting and publicising Coffee offered commercial services and the quality and speed of service. If it appears that certain issues require Finally, Genève Aéroport carried out adjustment, action plans are put in place After turning in 2013 towards outside ‘Flash promo’ operations on the arrivals with the commercial partners to ensure the airport by decorating a Geneva level, in collaboration with the zone’s that airport customers benefit from the to promote its commercial services, in retailers and aimed at encouraging those Eventsbest service. 2014 Genève Aéroport decided to roll visitors waiting for passengers to move - out a new corporate campaign primarily towards the nearby commercial outlets. in the airport. Still under the ‘Emotions!’ Consisting of offering a complimentary Genève Aéroport is working with exter banner, it incorporated its new visuals coffee or tea, this operation was popular nal suppliers to develop original ideas in classic (posters) and digital (website, Growthand proved a great success. for events, to offer passengers an even social networks and digital displays) livelier experience and to be appreciated communication materials. - by wide target audience. This corporate campaign aims to show- These various actions enabled Genève Each time the essential themed events the diversity of Genève Aéroport’s com Aéroport’s commercial revenues to grow for chocolate (Easter), Swiss specialities- mercial services and to generate inter by almost 2% in 2014, in what was still (‘Best of Switzerland’, in summer) and est, the desire to buy and purchasing a rather gloomy overall climate for retail Christmas incorporate games, competi pleasure among passengers. and while a number of sales outlets were tions, tastings and other activities. Also, To publicise its services in this area, in undergoing construction and renovation during 2014, a Beauty event offering 2014 a new restaurant guide was also works. The catering sector, particularly make-up and manicures, took place in put on the Genève Aéroport website and airside, made good progress during the the central square beyond the security on social networks. year, as did the duty-free shops. checks. In addition to these themed promotions, several events were held directly in the shops, the CFF shopping arcade and the central square. The restaurants also enhanced their service during the year, organising live concerts, DJ events, salsa evenings and other after-work events.

24 | Customer service # Patricia L. # New York # Language student

Customer service | 25 Safety, punctuality and efficiency

In 2014 Genève Aéroport ‘Airport Collaborative Decision strengthened the coordination Making’ At an airport, many companies and- between its various operation- stakeholders work together to ensure- al entities. It finalised its winter that aircraft can operate in optimal con- Next, in spring 2014, Genève Aéroport ditions of safety, quality and punctuali began the implementation of ‘Airport- operations manual and pur- ty. The airport manager’s role is there Collaborative Decision Making’ (A-CDM).- chased additional emergency fore to coordinate the activities of these This tool is based on the sharing of reli- vehicles. Operational staff many participants. able and accurate data to enable part To improve further in this area, in- ners to make the best, most appropri participated in new training. 2014 Genève Aéroport strengthened ate decisions. The intended goal is to its organisation. Firstly, it contin- optimise airport operations by ensuring- ued to develop its Airport Operations smooth and efficient traffic flows. This Coordination Centre precisely to bet system transmits real-time informa ter coordinate airport operations. This- tion to (the organisation- aims to constantly improve operational in charge of managing the capacity of punctuality, maintain the airport’s oper European airspace) on aircraft readi ational capacity, and ensure smooth and ness and estimated take-off time. The efficient operations. All these elements database, which receives information- are designed to ensure quality services from the airlines and handling agents, for the airport’s clients. enables air traffic controllers to opti mise the sequencing of aircraft on the airport and in the air. Once A-CDM is fully integrated into the European network, Genève Aéroport will benefit from many improvements,- including to punctuality, traffic flow on the ground and flight forecasting, espe- cially during poor weather. This will also- reduce waiting time at runway thresh olds and reduce fuel consumption, gase ous emissions and noise.

26 | Operations Punctuality Winter-summer distribution

- released in its final form in 2014. This Regarding aircraft punctuality, Genève Gateway to the Swiss and French Alps, tool, which will still be updated every Aéroport’s and its partners’ constant Genève Aéroport receives many tour year, serves as a point of reference for- efforts have again proved a success. ists, mainly British, Scandinavian and Genève Aéroport’s teams and enables The airport met its punctuality target Russian, who come to enjoy the region’s- other organisations to better under in 2014: more than 80% of aircraft winter sports. In all, some 1.2 million stand the airport authority’s ways of movements operated on time (81.1% people use Geneva’s airport for ski tour operation. Thepunctuality Dreamliner departing, in Geneva81.4% arriving). ism-related reasons. This is why the cold In terms of weather, 2014 was mild, with season is traditionally busier than the only one day of snow (27 December) summer months, although seasonality is and which interrupted air traffic for no Due to its broad mix of air traffic, a moderate compared with other airports. longer than an hour. During January wide range of aircraft serve Genève Genève Aéroport set three new records and February, the airport also carried Aéroport regularly or occasionally, to in 2014: the airport’s busiest-ever day out preventative ice-clearing before the the delight of aviation fans. In October (Saturday 22 February, with 67,634 Apronopening vehicles of the runway. 2014, the airport apron welcomed a passengers); the busiest weekend (22- Boeing 787 ‘Dreamliner’ for the first 23 February, with 126,501 passengers); - time, on this occasion operated by- and the busiest month (March, with Essential for the efficient running of the Royal Jordanian Airlines. Beyond its- 1,451,477 passengers). airport, Genève Aéroport’s apron vehi aesthetics and its modest energy con During the cold period, Saturday cles saw increased activity in 2014. This- sumption and noise emissions, this air remains the most popular day, with an was because of a rise in the number of craft enabled the airport community to average runway utilisation rate of 87% passengers, greater operational complex check its compatibility with the site’s in winter season 2013-2014 (compared ity due to works on the apron and the facilities, resources and procedures, with 64% on weekdays and 78% on simultaneous closure of some aircraft for if and when it operates on a regular Sundays). contact positions. In 2014 the airport’s basis. However, the summer also experienced- 22 dedicated apron carried a total peaks, July and August being especially Cleaningof more than the 3.9 runway million passengers.and apron busy with 1,394,912 and 1,411,690 pas - Wintersengers respectively. operations - As every year, Genève Aéroport was par - ticularly careful about the condition of To ensure that operations run smooth its runway and in particular ensuring the ly during the cold period, particular absence of FOD (foreign object debris). ly at times of snowfall, teams prepare Almost 2,200 planned runway checks throughout the year for the next winter therefore took place in 2014, or six a season and the main goal being safety. day. The airport also spent around 7,000 Already heavily revised in 2013, the hours carrying out sweeps of the apron, airport’s winter operations manual was taxiways and runway.

Operations | 27 10’000 4,9% 9’000 4,5% 4,5% 4,7% 4,4% 8’000 4,4% 7’000 4,1% 6’000 5’000 4’000 3’000 2’000 1’000 20 11 20 12 20 13 20 10 2007 2008 2009 Time distribution of movements

94.8% 06:00-21:59 0.1% 00:00-05:59 1.1% 23:00-23:59 4.0% 22:00-22:59

This show is jointly organised by the of Civil Aviation (carried out to verify- European (EBAA) and American (NBAA) the proper operation of the instrument business aviation associations. The landing system and required by inter number of exhibitors also rose, up from national standards). Use460 inof 2013 the concreteto 500 in 2014. and grass During the past year, in accordance- runways with the regulations on night-time movements, Genève Aéroport author- ised 12 commercial flights after 00:30- In 2014 the airport’s concrete runway due to exceptional and unforeseen cir hosted 182,268 movements (compared cumstances, and which were duly sub To remove rubber deposits in the wheel with 179,212 in 2013), while the grass- stantiated. touchdown area of the runway, and so runway hosted 2,631 movements (5,344 Night-time movements are very largely ensure perfect adhesion of the aircraft in 2013). There were also 2,697 heli composed of landings. After 10pm the- tyres on the ground, in 2014 the airport copter movements (4,212 in 2013) in proportion of take-offs represents less spent a total of 16 nights on these vital their dedicated area. The reductions than 13% of movements and corre Generalworks in spring,aviation summer and autumn. for light aviation and helicopters are sponds mainly to delays, the airport - mainly due to the implementation of having no scheduled flight take-offs ICAO (International Civil Aviation timetabled after 10pm. Genève Aéroport is Europe’s second- Organization) rules on wake turbulence. Statistics for night-time movements, iest airport in terms of general aviation These came into effect at the end of as well as explanations of movements- (such as for business and tourism), after October 2013 following the decision made between 00:30 and 06:00, are Paris-Le Bourget which handles only this by Switzerland’s Federal Office of Civil published on the Genève Aéroport web type of aviation. This high proportion is Night-timeAviation (FOCA). aircraft movements site. - explained by the socio-economic fabric- - Landings after 10pm (over 87% of of the region: it is a major base for many night-time movements) relate primar international organisations and multina In 2014 there were 9,679 aircraft move- ily to return flights from the major tional corporations, and home for many- ments between 10pm and 6am, which European cities, including the major- stars of sport and entertainment. was slightly less than 5.2% of total traf intercontinental air traffic hubs. Geneva’s intense business aviation activ fic. In other words, 94.8% of movements Due to the alternating direction of run ity is also reflected at the start of May occurred during the daytime period, way use, the Genthod-Bellevue sector by EBACE, the only show of its kind in between 6am and 10pm. was flown over by nearly 60% of night- Europe dedicated solely to this type of Most of the nocturnal traffic took place time traffic, and the Vernier- traffic. For its 14th edition, this event, between 22:00 and 23:59 (97.9%). sector by 40%. held simultaneously on the airport’s Of the 65 movements occurring after apron and at the nearby Palexpo centre, 00:30, 49 were unrestricted medical or saw a 7% rise in attendance to a total of state flights, and four were calibration 13,200 visitors. flights authorised by the Federal Office

28 | Operations 10’000 4,9% 9’000 4,5% 4,5% 4,7% 4,4% 8’000 4,4% 7’000 4,1% 6’000 5’000 4’000 3’000 2’000 1’000 20 11 20 12 20 13 20 10 Time distribution of2007 night-time2008 2009 movements

20.9% 23:00-23:59 | 2’026 mov 77.0% 1.4% 22:00-22:59 | 7’455 mov 00:00-00:29 | 133 mov 0.7% 00:30-05:59 | 65 mov

Emergency plan -

aircraft beacons and dealing with chem The Genève Aéroport Emergency Plan ical product issues. Of course there was or ‘PUR-GA’, whose fully revised version- also continual airport-related training entered force in 2013, aims to enable Responsethroughout thevehicles year. Genève Aéroport to manage all degrad ed operational events, major incidents and emergency situations. It is based- In 2014 there were several new on structured documentation, standard response vehicle related developments. procedures and using a process of stand Firstly, the emergency vehicles started ardised operational control. to be changed from red to yellow, or In 2014 Genève Aéroport organised outline response procedures for all the more precisely ‘green lemon’. Studies- special training in collaboration with- 24-houridentified securityemergencies. have shown that this can be seen better the Swiss Army (training command for than the previous colour and is there management, information and commu- fore more appropriate for emergency nication, or MIKA). Providing 24-hour cover, 365 days a situations. This training, which comprised theo year, Genève Aéroport’s Airport Safety Secondly, three new vehicles appeared retical and practical elements, enabled- Service (SSA) staff are responsible for on the apron: a high-power airport 52 airport managers to train in major ensuring the safety of the airport site. response vehicle with a large water and incident and crisis control. The practi This vital mission involves many tasks,- foam capacity (13,000 litres of water, cal side of the training has also helped including: rescue, firefighting, assistance 1,500 litres of concentrate and 250 kg to improve various aspects of PUR-GA,- during aircraft refuelling while passen of powder); a rescue platform designed as well as its operation. gers are on board, ambulance transport,- for the evacuation of passengers from All the control processes and proce- and responding to alarms. an aircraft (the prototype was made dures described in the emergency plan, To remain at the forefront of perfor at the specific requests of the airport and coordination with the various part mance and constantly improve their SSA); and a new vehicle for the incident ners, will be tested in 2015 in a full- skills, SSA professionals regularly attend Wildlifecommander. hazard prevention scale exercise. The preparatory phase training courses. As in previous years, in of this exercise started in 2014. 2014 they received training on aircraft For the record, PUR-GA considers 10- lifting at Stuttgart, and further training Collisions with wildlife pose a significant- types of events likely to impact the at the Teesside centre in the UK. They risk of incident, or even accident. To airport’s operations. More than 60 spe also trained in areas such as working ensure maximum safety while preserv cific emergency situations have been in: confined spaces, including service ing biodiversity, Genève Aéroport has- identified for which alarm cards and ducts and tunnels, pipelines and oil- for many years been at the forefront of response procedures are defined. The- separators; at height; and in the event wildlife hazard prevention (PPA), regu tool is strengthened with a collection of fire in places fitted with solar pan larly implementing new measures and of documents setting out the emergen els. They were also trained in assisting using many methods of bird scaring in cy plan’s operational principles and responders in difficulty, searching for response to each type of situation.

Operations | 29 Nocturnal movement evolution

10’000 4.9% 5.16% 9’000 4.5% 4.5% 4.7% 4.4% 8’000 4.4% 7’000 4.1% 6’000 5’000 Nocturnal movements as a % of the total 4’000 3’000 2’000 1’000 7 20 11 20 13 20 12 20 14 20 10 200 2009 2008

Responses outside the site In 2014 Genève Aéroport SSA expertise and usefulness once again extended beyond the airport perimeter.

On one hand, SSA specialists in turn train many others. During the year they therefore provided training on behalf - of FOCA for the Swiss regional airports of Sion, Lugano, Locarno, Bressaucourt, The Genève Aéroport PPA team’s qual Les Eplatures and La Blécherette. An ities are recognised internationally, the SSA instructor also shared his expe- airport once again welcoming many rience and expertise with the ELSPP managers from foreign airports who school of professional firefighters. came to learn from its methods. In- addition, the specialists of this unit On the other hand, SSA professionals (brought together in the BTEE compa sometimes leave the airport site to rein- ny) carried out several training courses- force existing resources, particularly for abroad (Airtrace). major incidents. SSA staff and vehicles In 2014 these specialists also devel therefore went to various canton loca- oped the ‘International handbook of tions to extinguish fires, provide water, recommendations for wildlife hazard- protect against pollution or provide an management at airports’ based on their advanced medical post. experience at Geneva. This was pub lished at the start of 2015. Regarding Genève Aéroport’s ambu- lances, these leave the airport site several times a day to assist patients mainly in the neighbouring districts and towns, under a supply contract agreed with the Swiss emergency service 144. In 2014 they responded more than 2,250 times outside the airport site, which was 90% of the 2,508 medical respons- es undertaken.

30 | Operations # Charles (dad) et Dan (son) G. # Beijing # Returning home

Operations | 31 Necessary construction works

At Genève Aéroport in 2014, - some CHF 110 million was - During 2014 Genève Aéroport contin This is the same number as today, the invested in maintaining, ren- ued its works to maintain, renovate difference being that these will be con ovating and improving various and improve its facilities. It invested- tact positions and so avoid the need for some CHF 110 million, which was a bus travel to aircraft parked at remote facilities. The building permit welcome package for many subcon stands. for the East Wing was issued. Authorisationtractors. to build the East Designed around the principle of Part of the customs road was Wing transparency, the East Wing will enjoy an unobstructed view of the apron buried and a new building and plenty of natural lighting. The came into operation. In addi- In October 2014, Switzerland’s Federal building will have an energy-efficient tion the airport continued with Department of the Environment, envelope, thanks to its triple glazing, Transport, Energy and Communication thermal insulation and2 use of best its significant energy manage- (DETEC) granted permission to build energy-class equipment. It will also be- ment activities. Genève Aéroport’s new East Wing. covered with 5,000 m of solar panels Following this, the airport plans to and equipped with more than 100 geo start construction of the building in- thermal probes, as well as rainwater the first half of 2016. collectors. These elements are part The East Wing will replace the air of the airport’s plan to make this an port terminal’s current large-aircraft energy-neutral building. wing, which was built as a temporary structure in the mid-1970s. Providing a facility appropriate to present-day constraints and expectations, the new building will house boarding areas, airline lounges, and retail and catering outlets. It will have six boarding gates and six positions for large aircraft.

32 | Facilities Burying the customs road

To make space on the vital apron area, Genève Aéroport decided to partially bury the customs road, which connects- Ferney-Voltaire with its France sector. The works, which started in late sum mer 2013, continued on schedule and were implemented so as to minimise- Implementation of GP+ the impact on apron operations. Renovation of the hydrant In 2014 Genève Aéroport’s adapta systems tions to its technical room included The preparatory works and related pipe laying, power-supply installation projects for the East Wing continued and basement excavation. The ramps Genève Aéroport’s aircraft hydrant- as planned. These notably include the- leading to car park P20 were modified- refuelling system (HRS), which dates GP+ and burying of the customs road.- to allow the construction of the TriBag largely from 1965, is essential for com GP+ is the name for the tempo centre (which will optimise hold-bag pletely safe operational management. rary building constructed to grad- gage operations and provide adequate Much of this system was replaced in ually replace the terminal’s current space during the East Wing works). 2014 and the works continue in 2015. large-aircraft wing and alleviate capac The customs road itself was put in a The airport’s strong collaboration with ity losses linked to the construction of 300-metre covered trench behind the the company Saraco, which manages the the East Wing. It contains the boarding Arena and Hall 7. replacement of the system’s hydraulic areas for the large-aircraft stands and Carried out in parallel, the customs side, has put and kept the works several other remote positions. The first stage, road and TriBag centre projects are months ahead of schedule. which consists of a building detached planned for completion in April 2015. from the current large-aircraft wing, is complete; and the building entered service in summer 2014. The next steps (demolition of part of the old large-aircraft wing and construction of new rooms) will start in 2015. It is planned to demolish the GP+ once the East Wing becomes operational.

Facilities | 33 Change in energy consumption in GWh

(GWh) (m2) Total area used (m2) 120 500

8.97 7.29 11.37 110 3.33 9.18 11.15 480 3.32 5.25 9.82 12.10 3.10 100 1.70 460 Energy savings 1.70 (certified by an independent organisation) 90 440 Total energy 80 420 consumption 80.0 84.1 86.2 91.0 91.9 97.4 97.2 101.6 103.2 100.4 101.8 101.5 98.0 94.5 95.3 96.2 91.5 70 400 7 3 2 2011 1999 2013 2012 1998 2001 2010 2014 200 2005 200 200 2006 2009 2000 2008 2004

Providing energy at aircraft Works in front of the terminal stands and other sites

The platform-renovation project in In 2014 Genève Aéroport continued- front of the terminal – which aims to install fixed energy supply systems to strengthen the concrete slab and (400 Hz) to provide aircraft with elec repair the waterproof seals, drainage tricity. These facilities, which are now and expansion joints – continued in at almost all the scheduled and charter- 2014. On the platform level opposite aviation parking positions, result in- the check-in floor, the works were Surface radar a significantly reduced environmen completed at the end of the year and - tal impact. This is achieved by avoid enabled the operation of: the fast- ing using on-board auxiliary power drop-off lane (Kiss & Fly); a drop-off- To establish redundancy with the cur units needed to produce energy and area for minibuses, shuttles, ambu rent surface movement radar (SMR) air conditioning for parked aircraft, lances, taxis, reception cars and lim and remedy any age-related defects, a- particularly during their turnaround ousines; and a traffic lane dedicated to second SMR was installed on a metal or stopover. public transport. tower in the northern part of the air Other projects in 2014 included the The Kiss & Fly responds to a real port. This equipment, used by the air continued renewal of the apron and demand since, according to surveys traffic controllers (of the apron tower many development, maintenance and carried out by Genève Aéroport, the and control tower), tracks the ground renovation works on airport buildings. vast majority of passengers coming by movements of aircraft and vehicles. private car (not including taxis) are The adjustment and testing phase is dropped off in front of the terminal. underway for the planned start of operations in summer 2015.

34 | Facilities Parking

Genève Aéroport has a total of around In 2014 Genève Aéroport purchased- 9,000 parking spaces, including 5,100 the lower floors of Palexpo Hall 7 for passengers, which is well below the and started work on their transfor international average for airports. This mation. This former car museum will undersupply largely explains their still be for vehicles, but of a different- very high occupancy rates: in 2014, type. One floor of the basement will be- the car park in front of the terminal used for subscribers (employees of air was more than 95% occupied for 145 port-site companies) and will be acces days, car park P26 for 177 days and sible from the public area through a car park P51 for 269 days. Being close- new opening in the tunnel. The other to the city centre and therefore well floor will be for parking the Cobus connected to the bus and train net buses, which are used on the apron works, the airport must, by virtue of to transport passengers between the its concession, facilitate travel for its boarding lounges and aircraft. With employees and passengers on public direct access to the apron, it will house transport. these vehicles, whose previous garage was demolished to allow the burying of the customs road. All Genève Aéroport’s existing car parks now have the modern CEPAGE management system. This has many advanced features and capabilities, including linking payment to the car licence plate and facilitating payment by credit card.

Facilities | 35 Energy management

For several years, Genève Aéroport has taken and remotely monitor the consumption of each actions to reduce its energy consumption and on-site end user. In 2014, all the heating and therefore its environmental footprint. The air- electricity counters were deployed. port does not only reduce its energy needs in relative terms (for example in terms of ratios, Lastly, Genève Aéroport’s solar installations square metres and passengers), but also seeks (numbering seven since the start of 2014 and to reduce absolute values. This requires sub- spread over 8,300 m2) produced more than 1 stantial effort, given its increasing passenger GWh throughout the year. To this photovoltaic numbers. Genève Aéroport’s energy policy also production is added the roof-mounted vacu- involves all its airport partners, with the aim of um solar panels (1,400 m2), and various solar cutting the consumption of every stakeholder thermal systems that total 200 m2. The latter on the site. include the production of hot water at ADIC, the building used for the storage and distribution During 2014 several new optimisation projects of liquids, and which is completely covered (in areas such as lighting, heating, ventilation with solar panels. and regulation) were carried out, and all con- tributed to achieving Genève Aéroport’s energy Genève Aéroport’s thermal and photovoltaic goals. The district heating circuit, new burners solar park currently covers a total of 10,000 m2, and power-plant regulation optimisation pro- an area that will increase further in the coming jects generated thermal energy savings of over years. 12%. Solar production through high-temper- ature sensors also helped to save significant amounts.

Overall the various measures resulted in a reduction in electricity consumption of some 3% compared with 2013, despite the growth of airport traffic and developed areas on the site.

To optimise the control of energy expenditure and achieve its set savings targets, Genève Aéroport deployed smart metering to measure

36 | Facilities # Danielle B. and Geneviève K. # Dubai # Trekking in Burma

Facilities | 37 Environmental actions

In 2014 Genève Aéroport pub- - Air quality lished its first sustainable - Genève Aéroport wants to comple development report, detailing ment its business – which must con In 2014 Genève Aéroport obtained the measures taken in environ- tribute to the development of the- the renewal of its Airport Carbon region’s socio-economic life – with a- Accreditation (ACA) certification.- mental, social and economic strong environmental policy. The air Issued by an independent third party, areas. During the year the air- port therefore incorporates the envi this certification validates the conti port started construction of its ronmental side in all its projects and nuity and significance of the airport’s seeks to limit its impacts, as well as- efforts to reduce the climatic impact- sound-absorber, strengthened those of air traffic, on local residents of its activities. It certifies that Genève its mobility policy and renewed and the environment. Its environmen Aéroport has calculated its CO2 foot- its carbon certification. tal management system addresses the print, taking into account emissions issues of noise abatement, air quality, from facilities, ground handling, air traf energy (see the ‘Facilities’ section of fic (take-offs and landings) and induced- this annual report), water management, traffic (passengers and employees). natural resources, waste and natural Genève Aéroport has also demonstrat environments. - ed that it makes commitments and Published in autumn 2014, Genève achieves results in the reduction of CO2 Aéroport’s first sustainable develop emissions under its responsibility, and ment report details measures recently that it also involves other organisations- taken in these areas, and also addresses active on the airport site. the social and economic aspects of the In particular, Genève Aéroport’s meas- airport (the report is available in the ures to reduce pollutant emissions and- ‘corporate’ section of www.gva.ch). improve air quality on the site are illus- trated by its policy for vehicles operat- ing on the apron. The airport authori ty actually provides incentives (varia ble-rate vehicle passes to finance actions to reduce gaseous emissions). In 2014 Genève Aéroport also promoted and financially supported the installation of particle filters on ground power units, a measure which continues in 2015.

38 | Corporate Evolution, mode of sustainable passenger transport

SustainableParts modales modal durables shares (% )(%)

50 32 30 30 45 29 27 27 40 25 Train 35 23 30 25 Train 20 Bus - Car 15 Bus – Car 10 17 14 14 15 15 15 15 5 11 The slight decrease in the train share is 0 very probably explained by Swiss Federal 7 Railways’ major works that affected 2011 2013 2012 2010 2014 200 2009 2008 the airport line for several months and

Source : ASQ survey 2014 reduced the number of trains.

Mobility policy - - detailed analysis of the results to fur after servicing or an engine repair, are The methods of transport used by pas- ther improve mobility-plan measures performed outside. This hall, whose sengers and employees travelling to- to exceed the confederation’s airport roof will be covered with solar panels, the airport relate to another impor target of 45% by 2020. Wasteshould bemanagement operational in 2016. tant focus: air quality. For this rea- Genève Aéroport continued to offer free son Genève Aéroport has an ambitious- tickets to landed passengers for use on mobility policy aimed at encourag the network, The sorting rate increases year after ing people to use sustainable meth and provided nearly 870,000 in 2014. year and in 2014 reached 41% across ods (walking, cycling, public transport Lastly, the airport conducted a mobility the site. Some waste treatment centres and car sharing) rather than a private study to take stock of existing mobility saw strong growth, such as the facility motorised vehicle. facilities and services on and around in the main building (T1) where paper In 2014 Genève Aéroport continued- the airport site, and to identify their sorting jumped by 66% and organic to expand its network of ‘airport staff likely evolution to 2030. This study- waste sorting by 24%. Similarly the shuttles’ (which complements the pub prompted a separate review conducted freight-area sorting rate, already very lic transport network in the hours when jointly by Genève Aéroport and the can high, continued to rise (up from 76% it does not operate) for employees on ton (DETA-DGT) regarding increased in 2013 to 82% in 2014). During the the airport site. Twelve new shuttle Noiseaccess toabatement the airport during this period. year, passenger-derived incinerated stops were created, which also benefit waste volumes fell. staff in other areas. Among the measures taken in 2014, a In autumn 2014 Genève Aéroport also In 2014 Genève Aéroport continued- waste handler was taken on to improve carried out a survey of the methods its soundproofing programme. To the management of the Pré-Bois waste of transport used by airport staff for date, more than 3,000 homes in neigh treatment centre. the journey between home and work. bouring Swiss and French districts The results show that the sustainable have been soundproofed by Genève mobility share of staff travel continues Aéroport, and at a total cost of over to rise and is now 41%, compared with CHF 46 million. - 37% in 2011. Genève Aéroport will use In the summer of 2014, work started on the construction of a sound-ab sorber for aircraft with a wingspan of over 20 metres (which is most of the aircraft at Genève Aéroport). This facility, located in the southern area of the airport near the threshold of runway 05, will significantly reduce the impact of powered-engine testing. At the moment these essential tests, which ensure the safety of the aircraft

Corporate | 39 Change in incinerable waste (across the airport site)

tonnes

4’000 3’495 3’500 3’402 3’426 3’435 3’169 3’091 3’000 2’500 2’000 1’500 1’000 500 0 11 13 12 10 14 09 20 20 20 20 20 20

Water management Biodiversity Partnership with organisations Regarding plans for the Vengeron-side Genève Aéroport’s certification by the retention pond, in November 2014 Nature and Economy Foundation was Genève Aéroport lodged its request for renewed in September 2014. Obtained Genève Aéroport works with sever- approval with the Federal Office of Civil- for the first time in 2011, it attests to al organisations to draw value from Aviation. This project will comply with the natural quality of the airport site’s still-usable products. In 2014 it there- the qualitative and quantitative restric outdoor areas, which contribute to fore continued its partnership with tions on stormwater discharge into the the preservation of diversity. Indeed EPI (Public Institutions for Integration) Vengeron. It achieves this by eliminating 80% of the airport’s grasslands are to reprocess office consumables and winter pollution from de-icing products considered close to their natural state electronics (such as printer cartridg- that fall onto the runway and taxiway, (presence of native species; no use of es, fax machines and photocopiers) and by reducing shoreline erosion and biocides, herbicides or fertilisers; and through its deconstruction and recy- the risk of river flooding. The airport’s differential grass-cutting, and limited cling workshops. new retention pond is expected to be to being mowed twice a year). operational in 2018. In addition Emmaüs collects textiles, via a ‘clothes box’ installed at the air- port. The organisation obtained 3.1 tonnes of textiles in 2014, up from 2.84 tonnes in 2013.

Lastly, Genève Aéroport continued its partnership with Partage, which col- lects still-consumable food products from airport sales outlets to redistrib- ute them the same day to charity cen- tres in the canton. In 2014 this Geneva organisation collected 4.6 tonnes of food.

40 | Corporate Constantly more skills

In 2014 Genève Aéroport cre- Specific profiles ated some 40 posts, taking it - Staff numbers rose once again, reflecting almost to the 1,000 staff mark. the increase in passenger numbers at- In addition to the growth in staff num- The airport intensified its con- the airport, the need and determination bers, it is worth noting that several- to upgrade facilities, and the increas appointments needed new job descrip tinual training activities and ing complexity of the airport world. tions, taking into account the highly spe now nearly every existing post Therefore 39 new posts were created in cialised and specific profiles required to- has a skills profile, in line with 2014, increasing the number of staff at support complex projects and facilities Genève Aéroport to 927 (876.5 full-time (such as the new East Wing and de-ic its skills management policy. equivalents). ing station). These appointments clearly However, this figure does not include the illustrate the qualitative development of average of some 59 hourly auxiliaries the airport environment. who worked at the airport in 2014. For In 2014 Genève Aéroport also renewed- this reason Genève Aéroport’s monthly its ‘1+ for all’ label. This was awarded payslips have now almost reached the for the first time in 2012 and recognis 1,000 mark. - es businesses committed to employment- As in the year before, Genève Aéroport’s- and integration in Geneva. Since Genève Planning and Facilities Directorate over Aéroport wants to a responsible employ- saw the upgrade of the airport’s facil er, for many years it has automatically ities, carrying out many commitments advertised vacancies through the canton and in particular with regards to the- al employment office. Where skills are future East Wing. - equal, priority is given to jobseekers and The number of security staff at the air especially the long-term unemployed. port increased to manage the rise in pas senger numbers and enhance the service delivered to passengers. Several new- posts were also added at the Operations Directorate to manage the rising com plexity of airport operations.

Corporate | 41 Workforce evolution, 2010-2014

2010 2011 2012 2013 2014 FTE Persons FTE Persons FTE Persons FTE Persons FTE Persons

Permanent employees 712.6 738 738.8 770 770.9 809 793.2 836 816.2 858 Temporary monthly auxiliaries 40 56 49.4 63 38.5 49 35 46 50.3 64 Apprentices 4 4 4 4 5 5 7 7 5 5 Total 756.8 798 792.2 837 814.4 863 835.2 889 871.5 927

FTE : full-time equivalent

Continual training -

training provided internally and exter At the same time, a new awareness Once again the commitment to new nally, and also offers staff a wide range- campaign was launched reminding staff skills increased the diversity of HR-related tools and information. everyone to do the right thing every of profiles found at the airport site,- The business therefore hopes to ener- day. This three-year campaign covers where there are some 200 different- gise career management in the broad many areas and is called ‘I feel good’. roles. As there is a wide range of con sense and encourage internal promo It started with a workshop on the stantly evolving roles, ongoing train Paternitytions and transfers. leave coordination and balance required to- ing is very important. prevent falls, which in Switzerland- Each year Genève Aéroport dedicates cause more injuries than road acci substantial funds to ongoing training, Genève Aéroport implemented its new dents. As in the vast majority of busi for which its budget increased again in regulations on paternity leave, which nesses, at Genève Aéroport falls are Skills2014 to development exceed CHF 1.1 policy million. came into force on 1 January 2014.- the cause of most accidents at work- This grants fathers five days’ leave, and in leisure time. with the opportunity to take an addi Once again, with a particular empha Genève Aéroport strengthened its Healthtional ten and days’ safety unpaid at leave. work skills development policy in order to truly establish ongoing training in its - business strategy. This major project, For years, Genève Aéroport has been- launched in 2012, is gradually being committed to the systematic manage rolled out for planned implementation ment of health and safety in the busi in 2016 and aims to better anticipate ness through voluntary measures. In- future requirements and succession 2013 the airport received the ‘Friendly planning, to have the right skills in the Work Space’ label due to its formal pol right place at the right time. icy and the actions it takes in the area This approach allows staff to develop of health and safety. In 2014 this award - their know-how and know-how-to- was formally presented to the airport sis on prevention, Genève Aéroport be, and therefore their employability by Health Promotion Switzerland, an assumed responsibility for staff vacci in the wider sense, opening doors to organisation supported by the cantons nation costs against seasonal flu. potential career development. and insurers. This label recognises Lastly, the airport continued to install In 2014, specific skills profiles were Genève Aéroport’s great efforts and defibrillators. Some 30 of these allocated to over 90% of roles at process of continual improvement. life-saving devices are now located in Genève Aéroport. Also during the year, the airport’s various places around the airport site. Steps were also taken to roll out the Human Resources and Safety Office Human Resources Information System- departments formulated an action plan (SIRH). This software tool, also known to further improve health and safety at as the HR portal, enables the com work and started to implement this puterised management of all types of well ahead of the next certification.

42 | Corporate Extranet to better inform Staff of other airport-site companies If the number of Genève Aéroport staff is approaching the 1,000 mark, the entire airport site has around 10,000 In terms of the protection of workers’ rights on the employees in almost 200 companies. airport site, it should be remembered that Genève In 2014 Genève Aéroport launched an Aéroport requires all organisations benefiting from an extranet for the whole site, aimed at operating concession, as well as those participating in improving and promoting the flow of its calls to tender, to comply with regulations on work- information between itself, as airport er protection. manager, and these companies. In 2014 Genève Aéroport decided to introduce an arbi- tration clause for new concessions and to ask conces- sionaires to provide it with an annual social report.

Lastly, an ‘airport’ working group was established in September under the aegis of the Labour Market Supervisory Board (CSME). This group, which includes representatives of business, labour, Genève Aéroport and the state (DSE and OCIRT), is responsible for reviewing the working conditions in these companies on the airport site.

Corporate | 43 Main sponsorship commitments :

Sport Culture Geneva Lions (basketball) Meyrin Forum Genève-Servette HC Carouge Theatre

Team Genève (support ahead of the Olympic Games) Caribana Festival

Ice legends NIFFF (Neuchâtel International Fantastic Film Festival )

Swiss Open (international wheelchair tournament) Festival

CER (competitive sailing) Tous Ecrans Festival Geneva Chamber Orchestra Antigel Festival Far Festival

Visible actions

In 2014 Genève Aéroport car- ried out numerous actions and - During the year, Genève Aéroport’s The first anniversary of the arrival activities centred on tourism marketing and promotion of its air ser of Chinese flag carrier Air China (7 professionals and the gener- vices continued. The airport also took May) provided the opportunity to part in many events and strengthened- organise an evening for travel agents al public. The airport great- its sponsorship commitments. and key clients, in the company of the ly enhanced its presence on To maintain its network of con Ambassador for China in Switzerland, social networks and was also tacts and meet new airlines, Genève- S.E. XU Jinghu, and State Councillor Aéroport participated in some 12 Pierre Maudet. In December, Genève active and involved on the air transport-focused fairs and con Aéroport and Air China also invited a ground. In addition its spon- ferences held in Europe, Asia and number of partners to a private visit sorship policy supported more North America. Also, for the first time, to the Baur Foundation’s outstanding a special evening was organised for ‘Imperial China’ exhibition. than 60 projects. Switzerland-based business managers Lastly, at Christmas, the airport crossed to thank Genève Aéroport’s existing the threshold of 15 million passengers Severalairline clients. inaugurations a year. A passenger, who was flying to Montreal with Air Canada to spend the holidays with her family, was greeted Unlike the previous year, 2014 was by Genève Aéroport’s chairman and not noted for new long-haul flights, director general, who presented her but there were many other new air- with various gifts and unexpected VIP service launches and developments. treatment. On 24 May, a special event promot ed Icelandair’s first scheduled flight to Reykjavik. Other ceremonies took place, such as for the launch of the new easyJet routes to La Rochelle (25 June)- and Vienna (31 October), as well as for easyJet’s milestone of 10 million pas sengers in Switzerland (30 May).

44 | Corporate Economic and tourism Charities Geneva Festival Terre des Hommes GE200.ch Geneva Red Cross

Forum des 100 ASED (Action for Support of Deprived Children) Versoix Chocolate Festival Association pour le Bateau Genève

Lastly, Genève Aéroport set up an ‘extranet’ site, which is a dynamic communication tool for all operational partners and businesses based on the Consumerairport site. initiatives

- To strengthen its public image and The year of social networks promote new air service develop ments, Genève Aéroport participated in a series of shows and events in- on the Swiss Genève Aéroport’s communication its catchment area (including Geneva, Association (umbrella organisation) activities have gained coverage on the- and Lyon). In March the air stand. The airport was involved as social networks, which are essential port held the ‘Envol’ holiday day which- part of ‘Dream Job Street’, which is tools of a public information strat- brought together around 30 exhibitors dedicated to the aviation profession, egy. Given this importance, in 2014 and attracted more than 20,000 vis and answered many questions from the airport allocated additional inter- itors. Genève Aéroport is also a key- Sponsorshipthe public. and social nal resources and put in place the partner in the Travel Trade Workshop- responsibility necessary skills and content manage Lausanne show for travel industry pro ment capabilities. In late December, fessionals, and encouraged the involve Genève Aéroport’s Facebook page ment of some 12 airlines. For almost 10 years since establishing exceeded 20,000 followers, while an- Public events included monthly- its new sponsorship strategy, Genève ACI Europe study ranked its LinkedIn ‘e-competitions’ run in partnership Aéroport has been actively involved profile among the top-five for air with an airline, which on each occa with the cultural, sporting and social- ports. Further digital communication sion attracted between 3,000 and life of the region. This continued in media were established, such as a new 4,000 participants. Throughout the 2014 and Genève Aéroport demon- bi-monthly online newsletter. year, special offers and information strated its commitment through more As part of the progress of the East on new developments were put on the than 60 partnerships. In Geneva can Wing project, Genève Aéroport Genève Aéroport website and social ton, neighbouring districts and the launched a public communication Attendingnetworks. Air 14 rest of the airport’s catchment area plan with a new, downloadable online - (French-speaking Switzerland and brochure, a section on the Genève neighbouring areas of France), sport- Aéroport website (www.gva.ch) and To celebrate 100 years of military avia and culture ‘creators of emotion’ an explanatory video. tion in Switzerland, a major event was- remained the top supported activi held at Payerne with air shows, stands ties. Important commitments include- and exhibitions, which attracted sev Geneva’s Lions, who this year once eral hundred thousand people. Genève again improved their ranking by win Aéroport participated in this event ning the Swiss Basketball Cup.

Corporate | 45 Serving the public Improvements to various services The organisers of the region’s sporting- and festive events regularly ask Genève Finally, 2014 was the year that Genève Aéroport’s safety service staff to pro- Aéroport’s online product selling was vide a rescue service, medical unit or consolidated under the ‘e-servic- logistics. In 2014 they were particular es’ label. The e-commerce platform ly involved in the Lake Parade, Geneva particularly demonstrated the suc- Festival Closing Fireworks, Air 14 and cess of the ‘Priority Lane’ (fast-track the Christmas Cup. lane to the security checks) product that helps the passengers concerned In terms of new developments, Genève- to stay on schedule and keep their Aéroport supported Team Genève appointments. 2016, which supports Geneva’s sports men and sportswomen preparing for Also worth noting is the reorganisa- the Olympic Games at Rio de Janeiro. tion of the airport ‘Visitors Center’ on In addition the airport entered into a the arrivals level. cultural partnership with the Geneva Since October, the management of Chamber Orchestra. all tourist information services, hotel Other areas of activity defined in the- reservations and ground transport strategy (economic, tourism, charity- has been assigned to one company and environment sponsorship) ena (Helvécie). bled Genève Aéroport to share its val ues with the public by supporting often- specific events such as the Forum des- 100 and the Geneva Festival. The air port also supported the commemora tion of Geneva’s entry into the Swiss- Confederation. Lastly, it should be noted that the sus tainable development dimension is an integral part of the selection criteria. Moreover, most of Genève Aéroport’s partnerships are defined by time and support.

46 | Corporate # Léon (the dog) and Alexandra K. # Brussels # Returning home

Corporate | 47 Editorial and Content : Genève Aéroport Design and Layout : Dune Graphic Translation : Airstream Copywriting Services

Photo credits : Report : Etienne Delacrétaz Other photos : Genève Aéroport and various external photographers (Stéphane Gros, Gillimasters)

Printed in Geneva at SRO-Kundig 2015. Paper : Inuit ultra smooth, FSC Mix, brillant white.

48 | Genève Aéroport

Annual report 2014

Aéroport International de Genève P.O. Box 100 | CH-1215 Geneva 15 | Tel. +41 22 717 71 11 | Fax +41 22 798 43 77 www.gva.ch