FBO Survey 2021: Rest of the World

2020 those levels plunged by 65percent. plungedby 2020 thoselevels Amsterdam to Australia, whichhave hadto adaptto thesitua of theLondonJet atLondonStansted Centre Airport. “We edented times. ever-changing andoperators,” ofouraircraft clients demands a dence, according todence, JetNet, 36 large-cabinjet activitywasdown decided to decrease thefixed hoursfortheFBO, operational side ofEMEAwhichisreflected from inmorethelight resilience While business aviation levels in the U.S. have rebounded to and mid-size charter aircraft traffic, with our expectation that restrictions aimed at curbing the spread of the virus, even as as restrictions aimedatcurbingthespread ofthevirus,even move she added, that has been appreciated sheadded,thathasbeen move duringtheseunprec near-normal inthewake levels thattraf pandemic, oftheCovid vaccination programs rampevi uparound slowly theworld.As Middle East,Africa).“WeMiddle traffic continuetofrom out seelittle 2020and2019,whileinthesecondquarter between of percent fic still isn’t going very far afield, amid continued international farafield,amidcontinuedinternational fic stillisn’tgoingvery tional hours worked,” noted manager Carly Swetman, general tion. “Welevels andopera ofthestaffing carriedoutareview that wehadabouttherecovery,” explainedJohn-Angus Smith, Signature FlightSupport’smanagingdirector forEMEA(Europe, heavy jettraffictrans-Atlantic will returnwhen travel opens up.” has progressed,thepositiveexpectations whichhasdampened but increased [our]short-notice flexibility to accommodate the *FBOs withsamechangeare listedinalphabeticalorder JET AVIATION JET AVIATION CENTER VIENNA AIRCRAFTHANDLING MOST IMPROVED FBOSOVER THEPAST 12MONTHS UNIVERSAL AVIATION HONG KONG BUSINESSAVIATION ECCELSA AVIATION HARRODS AVIATION EXECUJET AUSTRALIA FBO “It isdisappointingto relapse inEurope as2021 seetheCovid That declineininternational traffic hasaffectedFBOs from FBO Survey2021:RestoftheWorld YSSY AIRPORT CODE VHHH OMDB LSGG LFPB LOWW LIEO EGSS Report by Curt Epstein, charts and data by Dave Leach Dave by data and charts Epstein, Curt by Report GENEVA INTERNATIONAL AIRPORT VIENNA INTERNATIONAL SYDNEY KINGSFORDSMITH OLBIA COSTA SMERALDA PARIS LEBOURGET HONG KONG INTERNATIONAL LONDON STANSTED DUBAI INTERNATIONAL PART 2 ------Asia-Pacific v-p Darren Darren Asia-Pacific v-p McGoldrick. “It wasinteresting to see off in terms of Covid-19 cases versus any other locationin off in anyother Italy, casesversus ofCovid-19 terms explained Omni HandlingCEORicardo Periera.explained Omni relatively someareas sheltered thatwere demic, from itbegan cut offallfrillsandbecomeleaner to sustainthedrastic drop of clients who had never regularly traveled whohadnever clients to remote destinations stay longer than ever before,”stay said Francesco thanever longer Cossu,general and FBO business every time a border was opened” saidExecuJet wasopened” timeaborder and FBObusinessevery gal, oneofthemostspared countriesduringthepandemic,” were now allowed to.” allowed now were was faced with an 80 drop percent in trafficat year over year revenue,” hetoldrevenue,” noting he believes the wearing of surgical masks will be a part of thewearingofsurgicalmaskswillbeapart noting hebelieves manager of Eccelsa Aviation at Costa Olbia Smeralda Airport. many owners of prestigious properties inSardinia to ofprestigious preferred properties many owners Likewise ofregulations “attracted theloosening alotofEuro Bangkok’s Mueang Don International Airport. “We managedto pean passengers willingtopean passengers some safeholidays spend in Portu the operation foryearstothe operation come. tute entering temperature thefacility, ofeveryone screenings it to to notice trends. “Due farbetter thefactthatSardinia wasby jump atthechanceto getoutandfly, justbecausethey seemingly has, like anddisinfection,withNavaraj most,focusedonhygene “One trend wenoticed was a definitetrend “One pickupof bothcharter As borders began to borders As after reopen theinitialphaseofpan Jaiyavat Navaraj, chairmanofThailand-basedMJets FBO . One ofthefirstfacilitieslastyear AIN. One to insti

OVERALL AVERAGE 4.50 4.40 4.38 4.23 4.24 3.92 4.41 4.18 CHANGE FROM LAST YEAR 0.09 0.08 0.05 0.05 0.06 0.06 0.10 0.11 n - - - - Partly because of this we moved the rating threshold from 30 to to 30 from threshold rating the moved we this of because Partly period. survey prior the during had they as much as nearly flown not had they us informed readers many as pandemic COVID-19 the to due year this feedback reduced slightly see did We published. be to scores their for eligible are ratings more or 20 received have that FBOs only and basis aper-user on counted is FBO an of rating recent most the Only today. through 2014 from scores of average lative comment. updated an leave and rating prior a affirm or change easily can they list this from and FBOs ized personal of alist keep to subscribers allows site Survey FBO The The Survey list of 4,500 FBOs worldwide. acomprehensive respondents offer now and year each FBOs add survey. the to added were world the of rest the and America North of remainder the arrangements FBOs. with In later years, qualifiedsubscribers in make or use who people dispatchers—the and attendants, flight questionnaire by mail to qualified subscribers in the U.S.—pilots, survey apaper out sent we Initially, surveys. annual these from results the reporting and customers their provide FBOs that vice AIN History World. the of Rest the in tions on report This METHODOLOGY AND RULES SURVEY FBO cumulative rating from one year ago. year one from rating cumulative FBO’s that versus decrease or increase FBO’s an show will results year’s This present. the through 2014 from given ratings all of age for this FBO. particular average overall the at arrive to 250 by divided is sum the then and together added are ratings category 250 These ratings. category 250 of total a receive would FBO the then categories), five the of each in arating FBO that gave evaluators 50 all that assuming (and people 50 by evaluated was FBO a particular if words, other In FBO. the by received ratings category all of number total the by sum resulting the dividing and FBO that by received ratings category individual the all adding by calculated is average overall FBO’s An Score Calculations address, and concentration of scores. IP address, email as such factors by dubious as identified ratings remove necessary, if and, review, flag, to a system have we site new our On accuracy. their ensure to ratings review we year Each Observations being the highest. 5 and lowest the 1being 5, 1to from anumber assign to asked is sentatives (CSRs). For each of these categories, the participant pilotamenities; facilities; amenities; and customer repre service passenger service; line categories: five in year previous the ited 2021. 10, Feb. through 2020 1, Dec. from place took promotion this of bulk The e-newsletters. our in ments announce and email via readers contacted We months. 12 ceding pre the in visited had they FBOs for ratings new give and update significant. statistically still are results the that confirming after 20 has been conducting surveys since 1981, asking about the ser The scores in this report and on our website reflect the cumu the reflect website our on and report this in scores The to continued have We online. survey FBO the moved we 2006 In Overall averages are calculated using the cumulative aver cumulative the using calculated are averages Overall vis they FBOs evaluate to readers asks site survey FBO The From April 1, 2020, until Feb. 10, 2021, we asked subscribers to to subscribers asked we 2021, 10, Feb. until 2020, 1, April From at theFBOsyouvisit. you. Log ontowww.ainonline.com/fbosurvey torateyourexperiences the shuttle bus to/from the hotel, or any other time that is convenient for the shuttlebusto/fromhotel,oranyothertimethatis convenientfor It takes only a minute, and you can do it while waiting for passengers, on It takes onlyaminute, andyou candoitwhilewaitingforpassengers,on DON’T WAIT— REMINDER AIN AIN’s FBOsurveyisnowopenforyear-roundfeedback. ’s FBO survey covers fixed-base opera fixed-base covers survey ’s FBO ------

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com 2020 following the September 2019 purchase of the property of scores, Farnborough’s that rating ishighenough overall intheAINsurvey.outside oftheAmericas date upto 60peopleforhigh-volumeflights,conference confines of50,000annualmovements. commented. In addition to electric initiatives such as new andwehaveexperience anincredible canvasto buildon,”he carbon-neutral. compared withthe32,000recorded in2019wasashockto the shelter. forthisconstruction Thecompanywillseekapproval providers. service system, theUK’s butoverall Farnborough Airporthasshown aviation fuelavailable to operators within12to 18months. anticipate a resurgence in activity as travel restrictions start along withanon-airporthotel. andgymnasium. facilities,laundryservice, shower and crew already onsite that 240,000 offer sq ft of climate-controlled ground power units,Farnboroughground power aimsto make sustainable with “expensive assetsparkedwith “expensive ontheground,” hesaidthat would placeamongthetop ofNorth 10percent American Of course, the 60 percent dipin2020aircraft movements course,the60percent Of rooms, crew loungeandsnoozerooms,rooms, workarea, crew passenger crisisandcontinued throughout theongoingCovid resilience national lockdowns travel when waspermitted. vices. that business aviation acknowledging While has suffered yield andprofitability fromser their less-flexible scheduled Drive-through customsDrive-through andimmigration clearance isavailable purpose-built businessaviation airportto as becertified private charter theUK’s inthemonthsbetween services three for flights than airlines that face ongoing struggles to manage to lift. terminal features VIPcustomer loungesthatcan accommo the FBO, which was ranked its more thandecade-longreign asthemosthighlyranked FBO in plansto addathird hangarto thepairofthree-bay units it has been encouraging to encouraging it hasbeen customers seenew gravitating to local authoritiesto agreed withinthecurrently managegrowth later thisyear, aspartofaprocess inwhichitworkscloselywith by our readers thisyearinthefacilitiescategory ourreaders by (4.85), business aircraft operators placedto better respond to demand Infrastructure feelsableto Macquarie andRealnow by Assets, “Our main focus now is on further improving thecustomer improving isonfurther mainfocus now “Our While FBOs outsideNorth FBOs While tend America to laginterms Geere toldGeere CEO Simon Geere, whosucceededBrandon O’ReillyCEO SimonGeere, inJuly Its immaculate t Farnborough is also proud of its standing as the first of this glass-half-fullEvidence canbeseen perspective Farnborough Airport 4.66 FarnboroughAirport AIN FBOSurvey 2021Part2» AIN thatheanticipates with a“sharprecovery” hree-story, 52,000-sq-ft business aviation (EGLF) UK second-highest in the world - - Restof theWorld don Stansted Airport continually earns its highest accolades celona andfrom Singapore to Toluca, but itsfacilityatLon according to AIN’sreaders. Home to thecompany’sEuropean aviation terminals around theworld,from Beijingto Bar Universal Weather andAviation, operates andgeneral FBOs Universal Aviation, the ground handlingarmofTexas- JET AVIATION JET AVIATION JET AVIATION JET AVIATION JET AVIATION JET AVIATION JET AVIATION JETEX PARIS FBO TOP-RATED FBOSINEUROPE,THEMIDDLEEAST, AFRICA ANDASIA-PACIFIC Aviation) ADVANCED AIRSUPPORT AVIAPARTNER EXECUTIVE GRAFAIR JETCENTER FBOs withsameoverallaveragearelistedinalphabeticalorder SIGNATURE FLIGHTSUPPORT (FormerlyTAG SIGNATURE FLIGHTSUPPORT VIPPORT VNUKOVO-3 VIENNA AIRCRAFTHANDLING SKY VALET CANNES SIGNATURE FLIGHTSUPPORT -TERMINAL1 SIGNATURE FLIGHTSUPPORT SKY VALET SIGNATURE FLIGHTSUPPORT -TERMINAL1 SWISSPORT EXEC SIGNATURE FLIGHTSUPPORT -TERMINAL3 OMNI HANDLING ECCELSA AVIATON HARRODS AVIATION MJETS EXECUJET AUSTRALIA LONDON JETCENTRE UNIVERSAL AVIATION EXECUJET EUROPE FARNBOROUGH AIRPORT DASSAULT FALCON SERVICE EXECUJET BRUSSELS BIGGIN HILLEXECUTIVEHANDLING HARRODS AVIATION MALLORCAIR UNIVERSAL AVIATION /CJET BUSINESS FLIGHTCENTER HONG KONG BUSINESSAVIATION CENTER EXECUJET MIDDLEEAST UNIVERSAL AVIATION UNIVERSAL AVIATION FBO Universal Aviation 4.61 UniversalAviation London Stansted Airport(EGSS),UK YSSY YSSY AIRPORT ZBAA VTBD CODE VHHH OMDB OMDB WSSL WSSL LIEO ESSB EGSS LSGG LPPT EGSS LSGG EDDM EGSS EHAM LSZH EDDL EGLF LFMD LFPB LFPB EBBR EGKB LFMN LFPB EGGW LEPA UUWW LEMD LOWW LSZH LFMN EFHK EGGW LFMN LFPB LFPB LFPB based ­ AMSTERDAM SCHIPHOL GENEVA INTERNATIONAL GENEVA INTERNATIONAL CANNES-MANDELIEU AIRPORT ZURICH ZURICH STOCKHOLM CITY/BROMMA SYDNEY KINGSFORD SMITH VIENNA INTERNATIONAL SINGAPORE/SELETAR SYDNEY KINGSFORDSMITH SINGAPORE/SELETAR OLBIA COSTA SMERALDA LONDON STANSTED LISBON INTERNATIONAL PORTELA LONDON STANSTED MUNICH LONDON STANSTED DON MUEANGINTERNATIONAL DUSSELDORF FARNBOROUGH PARIS LEBOURGET PARIS LEBOURGET BRUSSELS NATIONAL BIGGIN HILL NICE COTE D'AZUR INTERNATIONAL DUBAI INTERNATIONAL PARIS LEBOURGET LONDON LUTON PALMA DEMALLORCA BEIJING/CAPITAL MOSCOW/VNUKOVO MADRID BARAJAS NICE COTE D'AZUR INTERNATIONAL HELSINKI-VANTAA LONDON LUTON NICE COTE D'AZUR INTERNATIONAL DUBAI INTERNATIONAL PARIS LEBOURGET PARIS LEBOURGET PARIS LEBOURGET HONG KONG INTERNATIONAL - -

4.40 4.41 4.42 4.41 4.48 4.61 4.38 4.41 4.46 4.50 4.48 4.38 4.66 4.38 4.07 4.07 4.11 4.14 4.18 4.18 4.21 4.31 4.32 4.33 4.00 4.01 4.05 4.25 4.27 4.22 4.23 4.24 4.24 AVERAGE OVERALL 3.30 3.31 3.89 3.89 3.92 3.97 3.99 3.94 3.95 -0.04 -0.08 -0.02 -0.01 -0.06 -0.11 -0.02 -0.12 -0.06 -0.02 -0.03 -0.04 -0.02 -0.04 -0.02 -0.02 CHANGE FROM 0.09 0.08 0.04 0.04 0.10 0.02 0.05 0.11 0.01 0.01 0.01 0.03 0.06 0.00 0.03 0.01 0.01 0.05 0.06 N/A N/A N/A N/A N/A N/A N/A LAST YEAR Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20% Top 20%

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com Airport. Over the past year the facility, which serves the coun 7500 and the Gulfstream G700. “This is an important step in step important an is “This G700. Gulfstream the and 7500 equipment tohandlethelargest passengeraircraft. While the added totheindustry, andmeansthattheExecuJetrampisnow as well as its trio of A/V-equipped conference rooms and cater off thecustomer,” Raftery told includingVIParrivalanddeparture andservices, of amenities center,operations anditsflightplanningtripsupportser center, facilities,dedicated shower in-housesecurityscreen concierge. Otherimprovements weremade to theramp,with v-p for Asia-Pacific. The FBO has access to two hangars, one hangars, two to access has FBO for The Asia-Pacific. v-p span oftheapronincreasedtocaterwingspanlatest future-proofing our service offering, as new aircraft types are types aircraft new as offering, service our future-proofing for aircraft this size,” said Darren McGoldrick, the company’sthe McGoldrick, Darren said size,” this aircraft for UK andnotbedistracted complications.” by and are ableto concentrate ontheirpurposeforcomingto the about theteam to given andtheattention ourcustomers asit gram, has been in operation since 1984. “Our in-depth local in-depth since1984.“Our inoperation gram, hasbeen them navigatetheever-changing regulationsandrequirements. that thecompanyhasworkedceaselesslywithitsclientstohelp the only private, direct-access bay on the airfield that can cater can that airfield the on bay direct-access private, only the try’s largest city, underwent arefreshment,includingcomplete noted the demand to fly remains. “Customers need borders to borders need “Customers remains. fly to demand the noted new lines drawn to extend the parking area and the maximum received itshighestscore (4.79) thisyearintheCSRcategory. regulatory and government authoritieshelptakeregulatory thepressure andgovernment ness forNorthern Europe andAfrica.“Thatisprobably asmuch vices, thetwo-story awidevariety 11,000-sq-ftfacility offers London-Stansted canbeontheroad withinminutes oflanding ultra-long-range businessjetssuchasthe Bombardier Global providers in is necessary, it has of course made travel difficult.” He added He difficult.” travel made course of has necessary,it is the International BusinessAviation Council’sIS-BAHpro is ExecuJet’s locationat Australia’s SydneyKingsfordSmith immigration and quarantine services, valet parking, and crew ing preparationkitchen. The FBOalsoincludesonsitecustoms, interior repaintofits3,230sqftpassengerandcrewlounges UK hasbeen severely impacted bytheCovidpandemic, Raftery is about the fixtures and fittings.” Indeed,thelocation,which is aboutthefixtures andfittings.” ing, customs andimmigration areas, andcatering preparation Sean Raftery, Universal’s senior director of international busi Earning itsspotamongthetop-ratedinternationalservice lounges, conference rooms, crew lounge and crew business lounge andcrew rooms, crew lounges, conference has a staff of 60 and is normally open from 7a.m.until10 has astaffof60andisnormallyopen p.m., kitchens. facility “Our is often likened to a boutique hotel,” said knowledge and our long-established relationships with the be open,butalsohotels andrestaurants, andwhile lockdown With 40,000sqftofprivateramp,thefacilityhasground The facility, whichhasobtainedStage2registration in 4.50 ExecuJet Australia AIN Sydney KingsfordSmithAirport(YSSY), AIN FBOSurvey 2021Part2» ’s FBO Survey for the second straight year Sydney, Australia AIN . “Passengers arrivingat ------Restof theWorld “This setup allows usto“This setupallows quickturnarounds andfuel perform 170 years of experience bolsters confidence in decisions and decisions in confidence bolsters experience of years 170 occupied by its collocated MRO facility, as well the largest han gar on the field, which it manages. accommodate it can which latter field, The the on gar our teams are supportingcustomers in andflightoperations Niemöller,our services,” told agents, whereclientsarewelcomedandtheteam’s combined offers dedicatedoffers on the ramp.refueling and deicing services during the pandemic. “Weduring thepandemic. hadto rapidly adjustto thechal certification audit,whichwilltakecertification October. placein customs clearance. customs clearance. erlands. aresult, thefacilitytallieditshighestcategory As total stops foralltypesofcustomers,” explainedEdwinNiemöller, sq-ft facilityoccupiesapproximately oftheairport’s 60percent sess hangar space of its own, it can, depending onavailability, itcan,depending sess hangarspaceofitsown, Jet chain since 2017, the IS-BAH stage 2-registered location 2-registered stage IS-BAH the 2017, since chain Jet four large-cabin businessjets,withroomtospareforamidsize. fortable natureoftraditional seeps service customer Australian among ourreaders. according to Niemöller, foritsStage2 preparing itiscurrently proud ofhow I’mvery Covid, posedby and ongoingchallenges accommodate aircraft alltheway upto ACJ/BBJ size. general aviationgeneral lounges, terminal andincludestwopassenger ticipates in the FlySkills Hygiene Certification Program, with Program, Certification Hygiene FlySkills the in ticipates with itssister locationinRotterdam, theFBOatAmsterdam’s received itshighestscoresthisyearinthecustomer- In for more operation than three decades as the KLM Jet- Cen Socotec-approved Covidcontrolprocesses. Service (4.72) and CSR (4.69) categories. “The relaxed and com planning,” McGoldrick,told used for general andbusinessaviation,used forgeneral Jet Aviation’s nearly5,000- this environment.” tion worked to establish protections and social distancing (4.62).this year in Line Service the location While does not pos directorthe company’ssenior fortheNeth ofFBOoperations thing from softdrinksto wineandbeer, computer workstations, barfeaturingevery loungeswithapooltable,beverage two crew ter Jet itwasacquired andfrom by 2018when Aviation along into everyconversationwiththerampandcustomerservice international television channels,andonsite immigration and Schiphol Airport has long an been outstanding performer lenges of Covid and do everything in our power to inourpower the ensure anddoeverything ofCovid lenges health and safety of everybody visitingourfacilitiesandusing health andsafetyofeverybody The Sydneylocation—likeallofthecompany’s FBOs—par The FBOearneditsIS-BAHStage1registration in2020and, Open dailyfrom 6a.m.until11p.m., withastaffof22,itOpen Over the past year,Over like in the world, the loca FBOs other Located justofftheairport’s Runway 22-04, whichisprimarily In operationfor35yearsandpartoftheglobalExecu- 4.48 JetAviation Amsterdam, Netherlands Schiphol Airport(EHAM), AIN. AIN . “Despite theuncertainties facing Line ­ ------JETEX JET AVIATION JET AVIATION JET AVIATION JET AVIATION JET AVIATION JET AVIATION TERMINAL 1 TERMINAL 3 AVIAPARTNER EXECUTIVE ADVANCED AIRSUPPORT AVIATION CENTER GRAFAIR JETCENTER AMSTERDAM GENEVA SIGNATURE FLIGHTSUPPORT - SWISSPORT EXECUTIVE SKY VALET CANNES SIGNATURE FLIGHTSUPPORT - SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT SIGNATURE FLIGHTSUPPORT OMNI HANDLING (Formerly TAG Aviation) SINGAPORE SYDNEY STOCKHOLM SOUTHERN FRANCE SARDINIA ZURICH HARRODS AVIATION HARRODS AVIATION DASSAULT FALCON SERVICES LONDON JETCENTRE UNIVERSAL AVIATION UNIVERSAL AVIATION HONG KONG BUSINESS UNIVERSAL AVIATION /CJET EXECUJET AUSTRALIA MJETS UNIVERSAL AVIATION FARNBOROUGH AIRPORT EXECUJET EUROPE ECCELSA AVIATON HONG KONG BEIJING BANGKOK PARIS MUNICH LONDON LISBON DÜSSELDORF FBO FBO Top Rated FBOsbyRegion Top-rated FBOsbyRegion ASIA PACIFIC EUROPE YSSY YSSY ZBAA VHHH VTBD WSSL WSSL LFPB LFMN EGGW EGSS LFPB LFPB LFPB EGSS EGSS LSZH LFMN LFMD LFPB LFPB EGLF LSZH LIEO LSGG EDDM LSGG LPPT ESSB EDDL LSGG LFMN AIRPORT AIRPORT CODE CODE 4.31 4.40 4.07 4.07 4.21 4.42 4.61 4.01 4.05 4.22 4.23 4.66 4.33 4.41 4.48 4.38 4.41 4.41 4.38 4.18 4.38 4.48 4.27 4.50 4.24 4.24 4.46 3.94 3.97 3.95 3.89 3.30 AVERAGE AVERAGE OVERALL OVERALL FROM LAST FROM LAST FROM LAST FROM LAST CHANGE CHANGE -0.08 -0.06 -0.06 -0.03 -0.02 -0.02 -0.02 -0.02 -0.04 -0.02 -0.04 -0.04 -0.01 YEAR YEAR -0.11 0.09 0.08 0.05 0.05 0.06 0.02 0.04 0.04 0.01 0.01 0.01 0.01 0.01 N/A N/A N/A N/A 0.1

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com As theworld’slargestFBOoperatorAs withmore than200 ’s readers sinceitsdebutin2016,resulting initbeingtheAIN’s readers of major events canceledduetoof majorevents includingthe thepandemic, our team have members workingtogether been formanyyears, onsite customs and immigration clearance; two conference draws largeamountsofinternational anddomestictraffic. explainedTrono,crews,” addingitisniceforcustomers to see served” basis.served” For the ground transfers, andcrew passenger substantial portionofitsmainGAramp, whichwasblocked for facilitiesandsnoozeroom; loungewithshower snacks; crew ation hoursof6a.m.to 10p.m. hasastaffofnine,anditwasits are amongtheitems addedto cleaningcheckist theenhanced and a pool table. Trono told ability on arrival, a crew suiteability onarrival,acrew withthree sofabedsandshower facilityhasimpressed ation formore thanadecadeand itsnew aviation Mueang at Don International in oper Airport, has been a decade,firstdue to constructionandthen to its reassignment relationships withour visiting and thishashelpedusdevelop anniversary this year and is 24/7.open It features onsite cus CSRs thatearnedtheFBOitshighestscore thisyear(4.78). “All region’s mostpopulargathering, Oktoberfest, whichtypically rooms; businesscenter; andforrecreation, afoosballtable manager Oliver Trono), Oliver manager andlocal softdrinks,hotbeverages most-recognized nameinthebusinessaviation indus service MJets FBO, which serves Thailand’s capital city’s private traffic facility justacquired aluxuryAudi A8limousine. aircraftfor commercial parking, parkingforup givingitnearby for anyofitsfacilitiesoutsidetheAmericas. to 10large-cabinjets. AllhangarspaceatEDDMismanaged visitthefacility. faceseachtimethey the samefriendly “Our try. Its location at Munich International Airport, a part of the toms, immigration, andquarantine clearance withvisaavail ity provides a refreshment bar, arefreshment ity provides renowned Germany’s offering in the Covid era. in theCovid Signature brand since2008,thisyearearnedthehighestscore journey through usstress-free.”journey job is to anticipate their needs and make their life easy and their locations worldwide, Signature Flight Support islikely the local beer (but for those not operating aircraft, (butforthosenotoperating notedlocal beer general highest-rated FBOinAsia. by theairportauthorityandisassignedona“firstcome,first by 4.48 Don MueangInternationalAirport(VTBD),Bangkok, As withmanylocationsworldwide,theFBOfeltsting As While not new, the location was finally able to reclaim a The 26,000-sq-ft, two-story terminal celebrates its fifth The location which is open duringthenormalairportoper The locationwhichisopen Located intheairport’sGAterminal, the5,400-sq-ftfacil AIN Munich InternationalAirport(EDDM), Signature Flight Support Signature FlightSupport FBOSurvey 2021Part2» MJets FBO 4.46 MJetsFBO Munich, Germany Thailand AIN pool cues and billiard balls ------Restof theWorld of quality FBOs with two of them there earninghighrecogni there withtwoofthem of qualityFBOs capabilities. “Normally lessthanseven willspend apassenger allofwhichhelpedtheFBOreceive rooms, andconcierge, ence date upto 75 guestsatatime,private lounge,confer passenger such asthe787-900 thepast ortheAirbusA330-900neo. Over structure, aswellreduce theconsumption ofelectricityfor accreditation under IBAC’saccreditation under voluntaryInternational Standard aircraft charter and management services, operatesaircraft services, charter itsown andmanagement who want but them, the facility is for known its quick-turn Operators headingto LondonStansted Airporthave theirpick needs. alightingupgrade, whichwill Thehangarisundergoing minutes intheterminal process forformalityandscreening much shorter time.” year itreceived anupgrade to itsinternal system ground power FBO aheadofarrival. Part stationwithAOG 145repair andhasmore than service, parked wingtipto wingtip,notto widebodies newer mention pany chairman Jaiyavat Navaraj. “For domestic trips it takes a for BusinessAviation reached Handling(IS-BAH), hasnow facilities, a3,400-sq-ftexecutive lounge,whichcanaccommo tion changedhandsearlylastyearwhileestablishingarevised complex. the entire to flexiblesupportforboth 28- and115-voltaircraft provide the largestinEurope, itcanaccommodate twoBoeing747-400s from itssaleandrebranding,than ayearremoved for isknown tion thisyearfrom improve illumination for the MRO providers operating in the operating illumination for theMROproviders improve its 94,000-sq-ft,climate-controlled Hangar. Diamond of One ities categories. forthose there are certainly Thoseamenities its highestscores (4.62) inthePassenger andFacil Amenities Stage 3. Stage 2intheprogramprocess to andiscurrently obtain jets andturboprops. 86,000 sq ft of hangar space, which is currently hometo86,000 sqftofhangarspace,whichiscurrently 14 before boarding theaircraft foraninternational trip,”saidcom A full-service FBO with a staff of 176, the location offers The location, which was the first in Southeast Asia The location,whichwasthefirstinSoutheast to earn Customers can even arrange security services through the Customers arrange securityservices caneven Established in2014,theIS-BAHStage1-registered loca 4.42 London JetCentre London Stansted Airport(EGSS),UK AIN readers. LondonJet more now Centre, ------Adrian Munday. Thelocation,whichhasafull-timestaffofnine, offers a VIP lounge with privateoffers entrance, lounge bar, indoor cocktail barandanespresso bar;anaviation-themed pilot districts of London,” explained business development directordistricts of London,” explained business development quality, asthisavoids alltransportation issues,”noted general catering facilitywithintheterminal significantly helps the initscur operating company thatmanagestheairport,hasbeen secure accommodationforlarge,widebodyaircraft visitingthe security protocol andaproactive marketing ofthelarge-ca selling thebestproduce from Sardinia andtheItalian mainland uplocaldishesoper patio,andarestaurant that serves summer available, the20,000-sq-ftterminal wasdesignedto handle area; andan18-seatA/V-equipped room. conference and ensuite bathroom forthosemostdiscrete botha clients; equipment ground service also has3.5acres oframp anditsown withexcellent road linkstoUK, Eastern anddeveloping Central along with the San Marino Aircraftalong with the RegistrySan Marino and a high-end as wellluxurycomestiblessuchcaviar, champagne,rare ated sister by companyCortesa Catering. “Having thein-flight and 12-seatA/V-equipped room, thefacilityalso conference wines, and liquors. Specialty shops offer eyewear andvintagewines, andliquors.eyewear Specialtyshopsoffer rent 48,400-sq-ft terminal since 2009. 48,400-sq-ftterminalrent since2009. manager Francescomanager Cossu,aswelleliminates theassociated Italian boatbuilder. Italian islandofSardinia, EccelsaAviation, thesame by owned pacity site. passenger lounge,pilotloungeandsnoozeroom, portepassenger cochere, food-temperature control risks. to handlehead-of-state andVIPaircraft the location, Bombardier operatesthe location,Bombardier apriate jetsalesofficethere, Serving as the lone FBO at Olbia Costa Smeralda Airport on the Airportonthe CostaSmeralda astheloneFBOatOlbia Serving large-capacity private flightsandfeatures alargepassenger lounge withatwosnoozerooms; private securityscreening lounge with a pair of VIPsuites, each with direct private access luxury goods,andasanindicationoftheclientele thattransits JET AVIATION EXECUJET MIDDLE EAST FBO “The unrivaledhangar spaceand andFBO facility offers Open from 6 a.m. until 10 p.m.Open with after-hours callout If that isn’t enough, there isalsoacoffeeshopandmarket there If thatisn’tenough, In addition to the normal slate such as of FBO amenities, Olbia CostaSmeraldaAirport(LIEO),Olbia,Italy Eccelsa Aviation 4.41 EccelsaAviation Top-rated FBOsbyRegion MIDDLE EAST OMDB OMDB AIRPORT CODE 4.18 4.25 AVERAGE OVERALL FROM LAST FROM LAST CHANGE YEAR 0.03 0.11 - - -

© 2021 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com of a company- season.Also before thestartofbusysummer length overall operates 24/7, according to Cossu,anditsstaffswellsfrom 15 ers. since2012,withanannually- ISO9001:2015-certified andnegotiated ondemand, services concierge rates withoursup excellence.” expectfrom us,whichissimplyservice clients domain, we basically try to satisfy all the decency customer’s chal, and Santa Maria in the Azores, but inits the facility Azores, at chal, Lisbon’s and Santa Maria special agreements negotiatedspecial agreements withthird-party hangarowners said forthoseoperators wishingto hiscompanyhas overnight, systemsafety management in 24/7 place, tothe facility is open andbillingprocesses foritscustomstreamline the reservation specific to Portugal suchaspasteis denata(egg-custard tarts). shower facilities,andoffices.shower and culture is nothing less than crucial in delivering what our a welcoming package, they offer arrivingcustomers offer a welcomingpackage,they products ware platform at all of its bases over thepastyearhelpingtoware platform atallofitsbasesover with state-of-the-art CEO and clients,” forourcrew entertainment Cape Verde since2011aswellinAngola,Mozambique, and CSRs this year received a world-class score of 4.83. part As of readers. Acomplete ofthelocationin2018,part refurbishment approach problem-solving requests,” explainedCossu.“Our ramp, crew loungewithworkstationsandmultipletelevisions,ramp, crew reaches apeakduringthesummer, atwhichtimetheFBO network, earnedthehighestrecognition thisyearfrom Ricardo Pereira told Portela International Airport,thelargestincompany’s Founded in1998,Portugal-based Handlingisthelargest Omni pliers forourclients.”pliers percent marketpercent in Porto, share. It has FBOs Faro, Cascais, Fun private aviation inthecountry, handler with amore than50 façade withilluminated signage,increasing itsvisibilityfrom anItalianfrom sportscar, renting to bookingahelicopter flight, full capacityatpeaktimes. to shelter aircraft upto anACJ321. the airside. Inside it offers a passenger lounge overlooking the overlooking lounge the airside.Inside apassenger itoffers to chartering ayacht. andthe thelegal,commonsense, “Within to approximately canarrange anything services 50.Concierge its 8,021-foot runway, which will add 800 another feet to its ing useful extra services they might like: guided tours of the area, mightlike: they ing usefulextra services guidedtours ofthearea, São Tomé since2019. ePrincipe in the works is an expansion of the ramp, which has seen near in theworksisanexpansionoframp, whichhasseen handle flightsor requests. “We are always tryingto thebestand renovated offer facilities, While no private aircraft are based at the airport, Pereira much a leisurethe regionWith destination, trafficvery The location, Omni’s first,hasafull-timestaffof13,andits The location,Omni’s The companytransitioned to theMyairops soft operations refurbishing andexpandingThe airportitselfiscurrently Omni Handling also provides exclusive Handling also provides Omni in handling services Lisbon Portela InternationalAirport(LPPT), AIN 4.41 OmniHandling ­ wide FBOSurvey 2021Part2» AIN renovation of all its FBOs, added a new of all its FBOs, renovation Lisbon, Portugal . “We are always andpropos innovating audit ­ ’s AIN’s ed ed - - - - - Restof theWorld (GAT) andincludesthree private lounges;refresh passenger As Geneva istrulyaninternational city, Geneva As amongtheFBO’sstaff of 30 no fewer than 10 languages are spoken, virtually ensuring than10languagesare spoken,of 30nofewer virtuallyensuring occupies 7,000 sq aviation ftin the airport’s general terminal customer’s mind. ease ofcommunicationwithallcustomers. sometimes literally. Acustomera whoarrivedforhisflightin so bothSwissandFrench customs clearance are available onsite. 9:59 p.m., hours,but inaccordance withtheairport’soperating and staff.” deicingandfuelinginhouseasopposedtoand canperform toldas Yildiz and France, Switzerland airport sits astride between the border Signature FlightSupportlastsummer.acquisition by Thefacility TAGUnder itsformer Aviation of andtheleadership ownership and breakfast items; rest areas (lounge,relaxation three crew was a perennial topwas aperennial in finisher widebody transport category equipment aircraft with our own waiting for shared airline GSE,” said Yildiz whowillsoonbewaiting forshared airlineGSE,”saidYildiz rarity among European FBOs and gives Signature Geneva a dis- and gives Signaturerarity Geneva among European FBOs artworkthatare changedregularly.rary paintingsandother The room; andvaletparking. halldisplays Theentrance contempo room, snoozeroom); aprivate kitchen; shower; conference manager Erturk Yildiz, the company’s FBO at Geneva Airport Airport the company’s FBO at Geneva Erturk Yildiz, manager ments suchaslocalsnacks,artisanalicecream inthesummer,ments versed in operating such an in automobileoperating versed was able to demonstrate vehicle attheGAT. oftheSignature staffwhowaswell- One aboutleaving carwasconcerned vintage German thevaluable Rest ofWorld category. Thathasn’tchangedwiththelocation’s until 11:59 p.m. tinct advantage in performing quickturns.tinct advantageinperforming We canalsohandle this and drove itoff this anddrove to asecure storage facility, thuseasingthe taking on a new role intheSignature organization.“Thisisataking onanew Jenny Wong mioglu Stone Chau Oliver Trono Francesco Cossu Liam Murphy Kathya Botelho Matthew Guy Rahmi Rah- PERSON “We andoperate own (GSE) equipment ourground service The belowFBOstaffmemberswererecognizedmultipletimesforgoing 4.41 SignatureFlightSupport The facility believes in “going-the-extra-mile” for its clients, in“going-the-extra-mile” foritsclients, The facilitybelieves The location is open seven days seven The locationisopen aweekfrom 5:30a.m.until Geneva InternationalAirport(LSGG), “Above & Beyond”inthefieldofcustomerservice. , noise-compliant aircraft can arrive or depart AIN, noise-compliantaircraft canarriveordepart

TAG AVIATION CENTER GOZEN AIRFBO SIGNATURE FLIGHTSUPPORT OMNI HANDLING ECCELSA AVIATON UNIVERSAL AVIATION HONG KONG BUSINESSAVIATION EXECUJET AUSTRALIA FBO Geneva, Switzerland Above &Beyond AIN ’s annual FBO Survey in the inthe ’s annualFBOSurvey YSSY AIRPORT CODE VHHH VMMC LPCS LIEO EINN LTBA EDDM n - - Aomori Prefecture inJapanAomori Prefecture dis withauniquenew reopened other advancedtechnologyother uniqueto theHondaJet, and comfort in our class. We hope to have many people visit Museumence in Japan,” Fujino said. “With this aircraft display on permanent concept at Misawa Aviation & Sci andexplanationsinJapanesecomponents, andEnglish. theG3000avionicsdevelop suite. yearHonda Aircraftconsin. Earlythefollowing announced thewingsinsteadconfiguration—over ofontheaft fuselage. mountedda-designed and-builtHF118engines inanunusual HondaJet POC HondaJet POC structure andsystems out ofthefuselage. The over-the-wing-engine-mount (OTWEM) designwasn’t Jet. AomoriisHonda AircraftandCEOMichimasa president and have displayed itpermanently inthemuseum.” about theHondaJet wasa“great opportunity,” according to ation ofaircraft designers.” fuelefficiency, thebestperformance, achieved andcabin at theMisawa Inside museum. theHondaJet hangar, thePOC oftheengine, version and manufacture ofamore powerful we proved the innovative OTWEM configuration and OTWEM theinnovative we proved On April20,theMisawa AviationOn Museum &Science in Fujino’s hometown. Honda Aircraft wouldhelpwithaplanto designahangarded Dec. 9, 2015. Honda AircraftDec. also worked with Garmin to play—the originalproof-of-concept (POC)prototype Honda firmed inaBoeingwindtunnel,thePOCflight testing proved the company. “As aresult, we’vedecidedto donate thePOC that thestory oftheHondaJet caninspire thenextgener HondaJetthe HF120-powered received FAA on certification that theHondaJet program. wouldbecome acommercial the POC’s 2005 debut at EAA AirVenture in Oshkosh, Wis worked.that the concept key Another of OTWEM benefit that delays drag riseathighspeeds. Althoughthiswascon tainly did, but took advantage of aerodynamic optimization the museum and view theHondaJet andview the museum andwish inperson icated to theHondaJet. Thepossibilityofeducatingvisitors is surrounded by three wallsdisplayingis surrounded by historical documents, intended to make theHondaJet lookunusual,whichitcer is the larger spaceavailableis thelarger engine moving inthe cabinby aviation museum debuts inJapan by Matt Thurber boro Airport in North Carolina, became wildly popular during “It isourgreat pleasure to have theHondaJet proof-of- The highlysecret HondaJet, builtinahangaratGreens bypowered Hon Dec. 3, 2003, on The POC first flew The POC was retired in 2013, but now it has a new home ithasanew The POCwasretired in2013,butnow Teaming withGEto create forthedesign ajointventure During remodeling two years ago, the museum asked twoyearsago,themuseum remodeling ifDuring

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