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Impact of Training and Development on Employee Retention of the Sales Team in Vodafone at United Kingdom

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Impact of Training and Development on Employee Retention of the Sales Team in Vodafone at United Kingdom Impact Of Training And Development On Employee Retention Of The Sales Team In Vodafone At United Kingdom Dissertation submitted in part fulfilment of the requirements for the degree of Master Of Business Administration at Dublin Business School Jaseel . -10379247 Supervisor- David Wallace MBA January 2018 1 DECLARATION I, JASEEL ., declare that this research is my original work and that it has never been presented to any institution or university for the award of Degree or Diploma. In addition, I have referenced correctly all literature and sources used in this work and this work is fully compliant with the Dublin Business School’s academic honesty policy. Signed: JASEEL. Date:20TH MAY 2019 2 Acknowledgement The completion of this undertaking could not have been possible without the participation and assistance of so many people whose names may not all be enumerated. Their contributions are sincerely appreciated and gratefully acknowledged. However, I would like to express my deep appreciation and indebtedness particularly to the following: Mr David Wallace , my supervisor for his endless support. Without him guidance and persistent help, this dissertation would not have been possible. In addition, I would like to thank prof.Gary Bernie ,for his support, kind and understanding spirit during my research poster presentation. To all relatives, friends, and others who in one way or another shared their support, either morally, financially and physically, Thank you Above all, to the great almighty, the author of knowledge and wisdom, for his countless love. Thank you 3 ABSTRACT In competitive worldwide business environment, Telecom organizations trust that HR are their fundamental resource and their employees drive them forward and support them in accomplishing their organizational purposes in this world. In view of this concept, organizations put a great deal of cash in the training and development program for their employees to change their mentality in to idealistic and to engage their insight, behavioural standard. The vast majority of the organizations trust that improved abilities will assist employees with improving their individual execution as well as it prompts increment the organization profitability and improve the value of shareholder. Along these lines, Vodafone spend billions of moneys consistently for employee training and development exercises. So, this research was directed for considering attitude of sales team towards training and development programs in Vodafone at the UK. Along with that, the conceptual framework for effect of training and development program and employees work-related arrogance towards the training and development was created from broad review of literature. Moreover, the findings of this research uncover that the effect of training and development program has positive association with the dimension of learning, organizational commitment, and performance appraisal of the employees. In this way, from this research study, it is presumed that the training and development in Vodafone makes the positive attitudinal results for the sales team and generally speaking development for the organization also. 4 Table of Contents List Of Figures .......................................................................................................................................... 6 List Of Table ............................................................................................................................................ 7 Chapter 1: Introduction .......................................................................................................................... 8 1.1 Introduction .................................................................................................................................. 8 1.2 Background of the Study ............................................................................................................. 10 1.3 Need of the Study ....................................................................................................................... 14 1.4 Problem Statement ..................................................................................................................... 15 1.5 Significance of the Study ............................................................................................................. 15 1.6 Research Objective ..................................................................................................................... 16 Chapter 2: Literature review ................................................................................................................. 17 2.1 Introduction ................................................................................................................................ 17 2.2 Historical views of T&D ................................................................................................................... 18 2.3Learning, T& D, retention, and compensation ................................................................................ 24 2.4Requirement and need of Learning, Training, and development ................................................ 25 2.5 Process of Learning, training and Development ......................................................................... 26 2.6 Evaluation of Learning, training and development......................................................................... 27 2.7Modes of Learning, training and development on the best practices ......................................... 29 2.8Learning, Training, and development as a reward ...................................................................... 30 2.9 Definition .................................................................................................................................... 32 2.9.1 Organizational Planning ....................................................................................................... 32 2.9.2 Staffing ................................................................................................................................. 33 2.9.3 Performance appraisal ......................................................................................................... 33 2.9.4 Employee Retention ............................................................................................................. 34 2.10 Cause of Employee Retention Management ........................................................................ 36 2.11 Factors effecting Employee Retention ...................................................................................... 37 2.12 Studies related to employee retention ..................................................................................... 39 2.13 Conclusion ................................................................................................................................. 41 Chapter 3: Methodology ....................................................................................................................... 42 3.1 Introduction ................................................................................................................................ 42 3.2 Research Onion ........................................................................................................................... 43 3.3 Research Design .......................................................................................................................... 43 3.4 Research Approach ..................................................................................................................... 44 3.5 Research procedure .................................................................................................................... 44 3.6 Methods of Data Collection ........................................................................................................ 45 3.7 Data Analysis Method ................................................................................................................. 45 5 3.8 Sampling Method ........................................................................................................................ 46 3.9 Sample Size ................................................................................................................................. 46 3.10 Research Ethics ......................................................................................................................... 46 3.11 Limitations of the study ............................................................................................................ 47 Chapter 4: Data Analysis ....................................................................................................................... 48 Quantitative Analysis ........................................................................................................................ 48 Chapter 5: Conclusion and Recommendation ...................................................................................... 72 5.1 Conclusion ................................................................................................................................... 72 5.2 Recommendation ........................................................................................................................ 74 5.3 Limitation .................................................................................................................................... 76 5.4 Future scope ..............................................................................................................................
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