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About the Authors Nicola Bellantuono is a Research Fellow in Operations Management at Politecnico di Bari (Italy). He holds a Laurea Degree in Management Engineering (2004) and a PhD in Environmental Engineering (2008). His main research interests deal with exchange mechanisms and coordination schemes for supply chain management, procurement of logistics services, open innovation processes, and corporate social responsibility. Valeria Belvedere is an Assistant Professor in Production and Operations Management at the Department of Management and Technology, Bocconi University, and Professor at the Operations and Technology Management Unit of the SDA Bocconi School of Management. Her main fields of research and publication concern: manufacturing and logistics performance measurement and management; manufacturing strategy; service operations management; and behavioral operations. Elliot Bendoly is an Associate Professor and Caldwell Research Fellow in Information Systems and Operations Management at Emory University’s Goizueta Business School. He currently serves as a senior editor at the Production and Operations Management journal, associate editor for the Journal of Operations Management (Business Week and Financial Times listed journals). Aside from these outlets, he has also published in such widely respected outlets at Information Systems Research, MIS Quarterly, Journal of Applied Psychology, Journal of Supply Chain Management, and Decision Sciences and Decision Support Systems. His research focuses on operational issues in IT utilization and behavioral dynamics in operations management. Stephanie Eckerd is an Assistant Professor at the University of Maryland’s Robert H. Smith School of Business where she teaches courses in supply chain management. Her research uses survey and experiment methodologies to investigate how social and psychological variables affect buyer–supplier relationships. Her articles have appeared in the Journal of Operations Management, the Journal of Supply Chain Management, and the International Journal of Operations and Production Management. I. Giannoccaro (ed.), Behavioral Issues in Operations Management, 237 DOI: 10.1007/978-1-4471-4878-4, Ó Springer-Verlag London 2013 238 About the Authors Luisa Errichiello is a Researcher at the Institute for Service Industry Research (IRAT) of the National Research Council of Italy (CNR). She graduated in Management Engineering at the University of Naples ‘‘Federico II’’ and gained her PhD in Engineering and Economics of Innovation from the University of Salerno, Italy. She was visiting scholar at the Strategic Organization Design Unit of the University of Southern Denmark. Her research focuses on the microdynamics of innovation in organizations, the evolution of organizational routines and capabilities and the relationships between technology and organizational change. Marco Formentini is a Research Fellow at Cass Business School in London. He graduated in Management Engineering at the University of Udine and completed his PhD in Operations and Supply Chain Management at the University of Padova. His main research topics are collaborative pricing and sustainability in supply chains, Product Development and Lean Design methodologies and Facility Management. He has published papers in International Journal of Production Economics and International Journal of Production Research. Pauline Found is a Senior Research Fellow at Cardiff University. She joined the Cardiff University Innovative Manufacturing Research Centre (CUIMRC) when it formed in 2004 where she worked with the Lean Enterprise Research Centre (LERC) on sustainability of lean change. Since October 2007, she has been working in LERC on a number of research projects. She has published several papers on Lean and manufacturing improvement. She is a co-author of Staying Lean: Thriving not just surviving. She was President of the Production and Operations Management Society (POMS) College of Behavior in Operations Management 2009–2011 and a Fellow of the Institute of Operations Management (FIOM) and a Member of Chartered Institute of Purchasing and Supply (MCIPS). Ilaria Giannoccaro is an Associate Professor in Supply Chain Management at the Politecnico di Bari, Italy. She graduated in Mechanical Engineering in 1998 and received her PhD in Management Engineering from University of Rome ‘‘Tor Vergata’’ in 2001. In 2011, she was visiting scholar at the Supply Chain Management Department of W.P. Carey Business School and joined the Research Center for Supply Networks (CaSN), Arizona State University. Her principal research interests concern the management and organization of supply chain networks and geographical systems. She is author of more than 60 papers mostly published on international books and journals, among which European Journal of Operational Research, International Journal of Production Economics, Journal of Geographical Systems, Production Planning and Control, Journal of Artificial Societies and Social Simulation, and Emergence: Complexity & Organization. Alberto Grando is a full-time Professor in Production and Operations Management at the Department of Management and Technology, Bocconi University, and Dean of SDA Bocconi School of Management. He is also a Visiting Professor of Operations Management at Cranfield School of Management, Cranfield University (UK). He has published a number of books and articles in academic and professional journals. His research interests are manufacturing performances measurement, supply chain management, and operations management. About the Authors 239 John D. Hanson is an Associate Professor of Supply Chain Management in the Supply Chain Management Institute, University of San Diego. His research interests are in Knowledge Management and Innovation in the Supply Chain and the role of Behavioural Dynamics in Operations Management. He is an aerospace engineer by training and prior to his academic career he held executive positions with AlliedSignal (now Honeywell), Siemens and Eaton Corporation in the areas of advanced product development and technology planning. Gregory E. Kersten is a full-time Professor of Decision and Negotiation systems and a Senior Concordia Research Chair at the John Molson School of Business, Concordia University. He received M.Sc. in Econometrics and a PhD in Operations Research from the Warsaw School of Economics, Poland. His research and teaching interests include individual and group decision making, negotiation analysis, decision and negotiation support, web-based system development, and electronic commerce. In 1996, he set up the InterNeg Research Centre involved in online training and development of e-negotiation systems, which since 2005 has been hosted at Concordia. He authored and co-authored six books, 25 chapters in books, and over 150 articles in journals and refereed conference proceedings; developed Web systems and interactive websites for teaching negotiations. He is a vice-chairperson of the INFORMS Group Decision and Negotiation Section, and senior editor of the Group Decision and Negotiation Journal. Ugo Merlone is an Associate Professor at the Psychology Department, University of Torino, Italy He received his PhD in Applied Mathematics form University of Trieste, Italy. His main area of interest is the modeling of human behavior and organizations. On these topics, he has published articles on journals such as European Journal of Operational Research, Physica A, Journal of Economic Behavior & Organization, Journal of Mathematical Sociology, International Game Theory Review, Organization Science, and Nonlinear Dynamics Psychology and Life Sciences. Rossella Moramarco received her PhD in Advanced Production System from Polytechnic of Bari in 2011. She has been visiting scholar at the R.H. Smith School of Business (University of Maryland) in mid-2010. She has been also visiting at the InterNeg Research Centre at the John Molson School of Business (Concordia University) in July 2010. Rossella’s research interests focus on coordination of buyer–supplier relationships in the context of logistics services supply chains, sourcing mechanisms (traditional versus electronic negotiation), and behavioral operations management (e.g., trust in B2B relationships). She uses simulation as well as laboratory experiments methodologies. In April 2011 Rossella joined CEVA Logistics, where she works as transport engineer in 3PL and 4PL projects. Pierpaolo Pontrandolfo is a full-time Professor in Business and Management Engineering at the Politecnico di Bari, Italy. In 2006–2009, he was the Head of the Department of Environmental Engineering and Sustainable Development. In 1995 and 1997, he was visiting scholar at the University of South Florida in Tampa, FL, USA. Since 2009 he has been collaborator of the InterNeg Research Centre, John Molson School of Business, Concordia University in Montreal, Quebec, Canada. 240 About the Authors He is author of more than 100 chapters, mostly published on international books or journals, among which European Journal of Operational Research, International Journal of Production Economics, International Journal of Production Research, International Journal of Project Management, Journal of Cleaner Production, and Journal of Product Innovation Management. Pietro Romano is an Associate Professor of Supply Chain Management, Product Development and Business Marketing at the University of Udine. He graduated in Management and Engineering and completed his PhD in Operations and supply chain management at the
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