BUSINESS ASSURANCE GULF NEWSLETTER INTERTEK SPEAKS AT ISSUE 1 | OCTOBER 2018 SAUDI QUALEX 2018 GULF PAGE 6 SAFETY FIRST: OUR ISO 45001 DIGEST SEMINAR SERIES PAGE 8
WINNING TOGETHER: OUR CUSTOMER SUCCESS STORIES PAGE 18 A WORD FROM OUR LEADERSHIP TEAM 10X PERFORMANCE: TEAM BUSINESS ASSURANCE RECEIVES 10X ENERGIZER AWARD
I am delighted to welcome you all to the first issue of Gulf Digest, our flagship newsletter for Intertek Business Assurance FROM INTERTEK CEO Gulf Region. I hope that you will find the collection of our success stories interesting and informative. The prevailing theme of our success is your continued trust which drives us to always deliver our Total Quality Assurance (TQA) promise to you as our valued customers.
Your product or service is only as good as the management system that supports it. Through Intertek Business Assurance solutions, we give you the tools you need to evaluate and continually improve your business processes. We hold extensive global accreditations, recognitions, and agreements, and our solutions allow you as our partners to better manage compliance to local and international legislation, regulations, and industry standards with a risk-based approach to ultimately do business the right way.
I feel extremely proud to lead such a professional, knowledgeable, and most importantly – a customer-focused team of Calin Moldoveanovean experts in the Gulf Region. You can definitely count on us and gain the confidence of knowing that you have solid business President processes in place. Intertek Businesssiness AAssurancessurance
It is with immense pride that I welcome you all to the first issue of Gulf Digest. Intertek has been in thee MiMiddleddle East fforor more than 40 years, expanding to 18 locations with approximately 2,500 employees. Whether your businessusiness iiss local or global, we ensure that your products meet quality, health, environmental, safety, and social accountabilityility standards for virtually any market around the world. It’s been truly an astounding year for us so far – we stood strongg and iimprovedmproved in all facets of operational excellence hence improving our client relationships which ultimately led to exceptionalptional resultsresults..
As we continue to embark on our good to great journey, I am also thrilled to announce the promotion ooff Samir Ahmed to General Manager of Business Assurance - Gulf Region to oversee overall supervision of Saudi Arabia, BBahrain,ahrain, UnUnitedited AArabrab Emirates, Oman, Qatar, and Kuwait. He possesses past experiences of being Head of Certification, Certificationtification MManager,anager, and Technical Manager as well as a QHSE Lead Auditor in another internationally-recognized certificationtion body across the Middle East. He possesses experience of training more than 5,000 professionals on different coursesses and and executin executingg more than 700 man-days in management systems auditing. He is a Certified Quality Professional withh MBA iinn IndustrIndustrialial Management. We trust that Samir’s leadership will further drive a customer-focused approach in the regionegion that wwillill add strategic value to your business. Matthew Skinner Regional Managing Director Finally, I would like to thank you as our customers for your continued trust to our team. We look forwardrd to a long-term Last January, Intertek Group CEO André Lacroix had Intertek Middle East, North Africa business relationship ahead. a two-day visit in United Arab Emirates including and Pakistan a Meet-and-Greet with employees. During this visit, Team Business Assurance – Gulf Region was commended for their excellence and outstanding Welcome to the first issue of Gulf Digest. We hope that you will find it worthwhile to take a closer look on our recent performance in 2017 by receiving 10X Energizer success stories. We’ve always wanted to share these stories with you as we feel so proud having you as our valued Awards from the CEO. customers at the heart of our journey from good to great.
Intertek has always been a pioneer in anticipating the needs of its customers with bold innovations. Our new brand identity Samir Ahmed, General Manager at Business reflects our commitment to superior customer service. It has been inspired by a key moment in our company history – our Assurance – Gulf Region received the award on founder Thomas Edison’s invention of the first practical incandescent lightbulb. But our new identity is much more than behalf of the team. Team Business Assurance – this - behind it lies our Customer Promise – Intertek’s Total Quality Assurance (TQA) expertise, delivered consistently with Gulf Region has exceeded their targets over the precision, pace and passion, enabling our customers to power ahead safely. past year and has demonstrated superior customer Read on and be inspired with the amazing collection of stories our team has prepared for you. I would like to express my service delivery by living up to our Total Quality gratitude to PVSEditor-In-ChiefRoxanne Oclarino, XIPJTBMTPour Technical and Marketing Supervisor, for spearheading Assurance (TQA) promise. this project and the rest of our team in the Gulf Region for contributing to this issue. This was the perfect way to kick-off the year on a Let’s keep winning together! Samir Ahmeded General Managerager 10X energized way! Intertek Businessness AssuranceAssurance Gulf Region
2 Team Business Assurance Saudi Arabia & Bahrain Lives Up To Intertek’s 10X Way Culture MEET YOUR
Earlier this year, the Saudi Arabia & Bahrain team of Intertek Business Assurance welcomed 2018 by holding their Annual BUSINESS Management Review Meeting with loads of energies. The two-day meeting covered workshops and calibration trainings for the team as well as a thorough review of their performance for the past year. Celebrating success is a very important element in In- tertek’s 10X culture, and the team did just that by having fun during their team building activities. The meeting ended on a high ASSURANCE note through team recognitions, which were awarded by Samir Ahmed, General Manager at Business Assurance – Gulf Region. PARTNERS 5 Intertek Business Assurance participated in the Saudi International Quality Exhibition and Forum INTERTEK PROMOTES STANDARDS (Saudi Qualex) held last April 29-May 1, 2018 in Riyadh, Saudi Arabia. Invited as a Guest Speaker, Samir Ahmed, General Manager at Business Assurance – Gulf Region, shared insights on “The Importance of COMPLIANCE AT SAUDI QUALEX 2018 Meeting Standards Requirements to Facilitate Cross-border Trade.”
The three-day event, held under the patronage of H.E Minister of Energy, Industry and Mineral Resources, Eng. Khalid Bin Abdulaziz Al-Faleh at Riyadh International Conven- tion and Exhibition Center (RICEC) in Saudi Arabia, shed light on the importance of adopting internation- al standards in assisting national industries to expand globally, in line with the Saudi Vision 2030.
Samir Ahmed shared with the forum delegates the importance of standardisation in gaining com- petitive advantage, not only in the local marketplace, but also globally. He said: “Standards are proven to have a direct positive impact on national economy. They allow international exports to flourish, facilitate cross-border trade and increase trading volumes between countries. One of the themes for the Saudi Vision 2030, ‘A Thriving Economy’, highlights the importance of adopting international standards in growing local industries both domestically and globally.”
Saudi Qualex focused on identifying the role of standardisation, accredi- tation and quality in supporting the national economy and facilitating trade exchange. Intertek shared its knowledge and expertise in quality assurance and emphasised how standardisation can help local com- panies achieve their growth targets in line with the Kingdom’s “Vision 2030”. The forum was attended by local and international quality experts and specialists as well as ministers, officials and major inves- tors in the Kingdom. Click here to read the full story.
6 7 Intertek is proud to be one of the first ISO 45001 UKAS-accredited Certification Bodies!
Click here to read our official press release.
Jeddah,Jeddah, JulyJuly 1818 Khobar, March 24
Sharjah, August 14
Within just a span of six months upon the ISO 45001 standard publication, Intertek Business Assurance Gulf has completed five seminar series in Saudi Arabia, Bahrain Bahrain, April 24 and United Arab Emirates. The seminars were attended by over two hundred delegates coming from various industries in the region.
SAFETY FIRST: Samir Ahmed, General Manager at Business Assurance – Gulf Region, was decrease work-related incidents which ultimately leads to less disruption the main speaker for these seminars. He stated: “The new ISO 45001 to business. standard requires an organization to look beyond its immediate health and INTERTEK’S COMMITMENT safety issues and take into account what the wider society expects of it. ISO 45001 aims to provide a tool that can be used by any organization, Our ISO 45001 seminar series serve as a good platform for us to share the in any industry, anywhere in the world. Organizations currently certified best industry practices in improving organizations’ occupational health and to OHSAS 18001, can remain so through the three-year transition period safety performance and how industries can count on Intertek’s expertise offered after the publication of the ISO 45001 standard. Intertek will work TO HEALTHIER AND SAFER in providing safer workplaces in the Gulf and worldwide.” with all current customers to ensure a smooth transition to ISO 45001.
ISO 45001 replaces the popular OHSAS 18001 standard, with the overall Intertek Business Assurance’s ISO 45001 seminar series have been WORKPLACES purpose of improving organizations’ occupational health and safety perfor- attended by over delegates coming from various industries in Saudi Arabia mance. This standard provides the specification for formal, systematic and Bahrain. Following this success, similar sessions will be conducted in analysis and management of risk, management of regulatory compliance, the rest of the Gulf Region in United Arab Emirates, Oman, Qatar, and Ku- promotion of safe work practices, and evaluation of occupational health wait. Contact us at [email protected] to register for the next seminar THROUGH ISO 45001 and safety performance, as well as a systematic approach which helps near you.
8 9 STANDARDIZATION: BRAVING THE PATH FOR Written By: CLIMATE ACTION Roxanne Oclarino, Technical & Marketing Supervisorpervisor
Earth’s climate has undoubtedly changed throughout history. The rise of global temperature and sea levels, shrinking of ice sheets, warming of oceans, among many others, are clear indicators that climate change is real and is happening on a global scale. As we experience the effects of climate change and environmental degradation, many eyes are turned towards industries, with demands for them to shoulder their responsibility for our environment.
As countries worldwide strive to meet the global organizations to identify and systematically reduce eco-design into an organization’sation’s EMS,EMS, ISOISO 1406414064 existing energy-consuming assets. Astoundingly, The future ISO 14080 will be a new standard on and sustainability initiatives. By collaborating with targets towards climate action, the International any harmful effects it may have on the environ- which help them quantify theirheir greenhouse gas certification to such standards creates transpar- greenhouse gas management which sets a frame- experts and auditors from our global network, you Organization for Standardization (ISO) is in an ment. Compliance to the standard ensures that emissions, and ISO 14067, which aid them to ency and assurance to its stakeholders that its work to develop and identify methods for analyzing can be assured of an audit process that will give exceptional position to support key players by setting any organization’s processes will reduce energy quantify the carbon footprintnt ofof theirtheir products. processes promote the best practices on environ- needs and implementing climate actions. Most you a value-added and independent environmen- standards to address climate change. and raw materials use as well as its waste and Additionally, ISO 50001, publishedblished inin 2011,2011, mental management. importantly, it is intended to support official inter- tal assessment. Increased scrutiny of industry’s pollution. In its latest version published in 2015, establishes a framework forr organizationsorganizations to national frameworks such as the Paris Agreement effects on the environment has made compliance ISO: Setting Frameworks to Achieve the standard requires organizations understand manage energy. Like the restst ooff the manamanagementgement Future of Environmental International and the Agenda 2030 climate goals. ISO 14090, with the international standards highly crucial. Sustainable Development Goals its context to manage risks, with emphasis on its system standards, ISO 5000101 followsfollows the Plan-Do-Plan-Do- Standards on the other hand, will set principles, requirements Many other standards are being developed to leadership commitment to promote a sustainable Check-Act methodology forr systematic continual and guidelines on adaptation to climate change, demonstrate the significance of standardization in International standards serve as a foundation for and efficient environmental management. Most improvement. According to ISO, the standard could ISO has produced more than 600 environment-re- and will help organizations put in place a structure climate action which will catalyze a new sustain- implementation plans on climate action. For dec- importantly, the standard shifted its focus towards influence up to 60% of the world’s energyenergy use, lated standards that support climate change to implement adaptation measures and help them able environment for the world. Climate change is ades, they have established unique sets of frame- improving environmental performance rather than with broad applicability acrossoss nationalnational economeconomicic mitigation schemes by aiding organizations to prepare for changing climate and weather patterns. upon us. As we embrace its inevitability, organiza- works to encourage industries to take preventive merely improving the management system. sectors. quantify, monitor and report their greenhouse gas Its complementary standard, ISO 14091, will issue tions worldwide should partake in standardization actions and continually improving its performance (GHG) and promote good practices in environmental guidance on conducting vulnerability, impacts and as a key tool in climate action. to achieve sustainable development goals. The standard is part of the ISO 14000 series Organizations worldwide haveave reported numerous management and design. ISO continues to develop risk assessments. the next generation of environmental management setting norms for organizations to manage their benefits by integrating the international standards Click here to learn about standards with much emphasis on climate change Intertek’s extensive range of auditing services can ISO 14001, the international standard for Envi- environmental responsibilities. Other standards in into their processes such ass reduced environmen-environmen- Intertek’s Green Services. ronmental Management Systems (EMS) obliges the series include ISO 14006, which incorporates tal impacts and energy coststs and better use ooff adaptation schemes. support any organization on their environmental
10 11 THE GLOBAL
COMMITMENT TOWARDS ISO 390011 ROAD TRAFFICAFFIC SAFETYSAFETY Written By: MANAGEMENTENT SSYSTEMSYSTEMS SAFE ROADS Deemah Alswat, Training Supervisor
According to the World Health Organization (WHO), more than 1.25 million people are being killed due to a road traffic crash every year and between 20 to 50 million people suffer non-fatal injuries, with many incurring a disability as a result of that injury. Without serious action, road traffic crashes are predicted to result in the deaths of around 1.9 million people annually by 2020.
In spite of this, only 28 countries (representing 416 with other ISO managementment systemsystem standards,standards, million people & 7% of the world’s population) have including ISO 9001 Qualityality ManagementManagement Systems,Systems, adequate laws that address all five risk factors ISO 14001 Environmentaltal ManManagementagement SSystemsystemss (speed, drink-driving, helmets, seat-belts and child re- and ISO 45001 Occupationaltional HeaHealthlth anandd SSafetyafety straints). Sweden, for example, has developed a new Management Systems. Written By: concept to improve road safety called “Vision Zero” NEED OF ANTI-BRIBERY Anas Mushtaq, Technical Coordinator which equals no loss of life is acceptable. However, Undoubtedly, certificationon toto the ISOISO 3900139001 Saudi Arabia is ranked 33rd worldwide for traffic standard will help your organizationorganization implementimplement accidents. An average of 460,000 accidents per your company’s road safetyfety managementmanagement systemsystemm year with almost one third aged between 18 and objectives and action plansans withinwithin youryour ooperations.perationns. IN A CORPORATE WORLD 30. The statistic is more than double the global Intertek, a leading Total QualityQuality AssuranceAssurance provider,provider, average. Nevertheless, the introduction of Saher is privileged to be your ppartnerartner iinn proprovidingviding ththee system has reduced the severity of traffic accident training and auditing servicesrvices necessarynecessary toto facili-facili- In general, bribery is defined as giving favor to and illegal cascade or to become amongst law injuries by just 20%. tate your system developmentopment andand certification.certification. someone in financial or non-financial terms to adherents. Here comes the need of Anti-brib- encourage them for performing their functions ery Management System to shut the doors for Therefore, traffic safety has been under study According to the recent ISO Survey,Survey, ISO 3900139001 iss or jobs in an improper way, and this definitely is bribery and prevent the corporate world from this since a quite long time and no wonder as it’s a being adopted by 478 oorganizationsrganizations worldwide.worldwide. unethical, illegal and abuse of power for personal malicious practice. The International Organization global burden and has a huge impact on the lives of Japan is at the top with 112727 certcertifiedified oorganiza-rganiza- gains. Coming towards the corporate version for Standardization (ISO) has developed a new ISO 37001 human beings. Organizations, specifically, can play tions, followed by UK, Spain,pain, ItaItalyly and UUAEAE wwithith of bribery, we see the distribution of gifts with standard to help organizations fight bribery and ANTI-BRIBERY a key role in improving road safety conditions. 92, 49, 38 and 29 certifiedfied organizationsorganizations iinn eeach,ach, expectations of return (perhaps acceptance of promote an ethical business culture. MANAGEMENT SYSTEMS respectively. Whereas, SaudiSaudi ArabiaArabia has onlyonly 1 offer) and in some places named as “hospitality ISO 39001 standard provides a systematic solution certified organization. HHence,ence, iitt iiss a hhighigh ttimeime fforor and promotional expenditure”. Bribery is one of the Intertek, Your Strategic Partner for ISO 37001 to the road safety challenges that is applicable to organizations in Saudi ArabiaArabia to adoptadopt ISOISO 39001390011 world’s most destructive and challenging issues. Anti-bribery Management System all organizations which interact with road traffic based Road Traffic Safetyety Man Managementagement S ystSystem.em. With over US$ 1 trillion paid in bribes each year, the system. This standard is designed to help organi- Absolutely, transport, storagetorage andand communicationcommunicationn consequences are catastrophic, reducing quality of Intertek provides an in-depth analysis of the zations reduce, and ultimately eliminate, the inci- are the most significantt and associatedassociated businessbusiness life, increasing poverty and eroding public trust. comprehensive knowledge of anti-bribery manage- dences and risks of death and serious injury related industries to adopt ISO 3900139001 certification.certification. ment systems, including bribery risk assessment, to road traffic crashes. ISO 39001 is fully aligned Impact of bribery in corporate world due diligence, proactive risk management practices for prevention, reduction and successful inves- first few certification bodies to be granted accred- Inducement of bribery in a corporate world tigation of corruption and bribery risk, effective itation by UKAS (United Kingdom Accreditation discourage the essence of quality and diligence implementation of financial and non-financial Service) for certification of ISO 37001 Anti-bribery towards fair dealings or services. This perhaps controls, effective business partner evaluation and Management Systems. give them fruitful financial results in the form of control, investigation and handling of bribery, etc., business growth or remarkable profits, however, it’s Intertek offers a portfolio of services that include Calin Moldovean, President of Intertek Business We at Intertek standstand withwith a dangerous move to play with fire (bribery). Just certification, GAP analysis, training, and Root Assurance, said “Intertek is proud to be one of the organizations wworldwideorldwide towards one revelation of bribery scandal, and all reputation Cause Analysis. first ISO 37001 UKAS accredited Certification their commitmentent to sasaferfer rroads.oads. goes back to the square one from where they once Bodies. We can now assist organisations in their started the foundation of their Business Empire, Our commitment to helping your organization efforts to combat bribery and corruption across Click here to readad oonene ooff ouourr and yes, it’s not only reputation which apart their comply with this standard is evident in the breadth various industries worldwide. Implementing an anti-bribery management system will provide customer successess sstories!tories! way perhaps they have to face legal sanctions as of services we provide to clients and initiatives well. we participate in. Intertek is a trusted partner in support in increasing transparency and compliance your certification process, offering expertise and for organisations and management systems across The need for an Anti-bribery Management System guidance to exceed your expectations. the globe.” Bribery exists in the world we live but we have options to choose whether to be part of unethical Today, Intertek is at the forefront as one of the Read our official press releasehere .
13 International Organization for Standardization (ISO) conducts an AnnualAnnual SurveySurvey toto Figure 1: ISO 9001 Certification Trend in the Gulf Region Over the last 10 years, United Arab Emir- account for certificates issued against management systems standardsandards globallyglobally byby ates and Saudi Arabia continued to have various accredited certification bodies. As of December 31, 2017,7, thethe resultsresults givegive the highest shares of ISO 9001 certified companies. There was also a significant a comprehensive overview of certifications to ISO 9001 and ISO 1400114001 standardsstandards increase in the certification trends in currently available. Qatar and Bahrain.
In last five years, we have also seen a gradual increase in the rest of the Gulf countries like Oman (87%), Qatar (56%) and Bahrain (56%), where companies adapted to the new ISO 9001:2015 re- quirements to reap its maximum benefits. The latest version of ISO 9001:2015 has so many benefits to offer to industries in the Gulf region where the economy is being diversified. Following this trend, we Source: https://www.iso.org/the-iso-survey.html can expect a growth of 15-25%.
The upward trend as shown in Figure 2 clear- Figure 2: ISO 14001 Certification Trend in the Gulf Region ly shows that organizations in Gulf Region are aware of the importance of the standard ISO 14001, its benefits, and its role in facili- tating environmental compliance region.
Over the last 10 years, companies in the Gulf Region majorly UAE, KSA, Oman, Qatar, Bahrain and Kuwait adapted ISO 14001 standard and the number of companies are increased astoundingly. Overall, we can see a significant upward trend in the number of companies in the Gulf Region. The new version of ISO 14001:2015, has so many benefits to offer to the industry and to the Gulf region where the government focus on the environment policy compliance. Source: https://www.iso.org/the-iso-survey.html
Why Choose Intertek as Your Total Quality Assurance Partner
At Intertek, we give you the tools you need to evaluate and continually improve your business processes. Our global network of auditors and technical experts are dedicated to helping you meet any auditing or certification challenge you may face. From sharing best practices and new industry requirements, to assess- ing your performance against your own objectives, our team gives you the means to evaluate and enhance your business while meeting both external and internal customer expectations. Our training services ensure your workforce competencies are current and relevant.
Got an inquiry? Send us a request here.
The urban areas of Middle East – Gulf ment Systems in the Supply Chain. Region are home to some of the most advanced infrastructure and logistics in Intertek has developed a series of risk- the world. In the period of evolving Supply based management tools and audit solu- Chain Management (SCM) opportunities in tions to assess and benchmark suppliers, the region, the world’s most popular and while helping global companies manage newly-revised international Management and track the performance in their supply Evolving Supply Chain System Standards (MSS) ISO 9001:2015 chains. Our supply chain management QUALITY AND ENVIRONMENTAL & ISO 14001:2015, together with the services measure business risk, capacity Management (SCM) new ISO 45001:2018 standard, help and capabilities, workplace conditions, organizations to address the important product quality and safety, security and opportunities: risks, regulatory and legal compliance, environmental sustainability. STANDARDS CERTIFICATION TRENDS competition, and so much more. Further- How does ISO help? more, ISO has established the ISO 28000 Click here to know more about Intertek’s Written By: Written By: Prasad Meesala, Lead Auditor series of standards for Security Manage- Supplier Management solutions. IN THE GULF REGION Atul Barapatre, Lead Auditor
15 INTERTEK What was your jjourneyourney llikeike to get wwhwhereeree yoyouu are at your currentent ppositionosition iinn IIntertek?nterrtek? I joined in June 2013013 as an OOperperatationsions CCoordinatoroordinator THROUGH THE EYES OF and I recently gott promoted to OOperationsperations Executive last Aprilpril 202018.18. I was also able to ggainain ISO 9001:2015 LLeadead AuditorAuditor quaqualificationlification whichwhich equipped me withh goodgood knowledgeknowledge about the AN ARAB MILLENNIAL: Quality Managementment Systems.Systems. Abdullah Al Hamdan, BA Operations Executive What’s the best ththinging ababoutout woworkingrkinng witwithth Intertek? The teamwork andnd familfamilyy environment!
What is your proudestoudest momomentment dduringurring yoyourour tenure at Intertek?ek? I still feel proud onn my recenrecentt ppromotionromotion but eveveryery moment I work wiwithth Intertek BusinessBusiness AssuranceAssurance Team is a proud momentmoment forfor me.
What are your hobbiesobbies andand interests?interestts? WhWhathat do you do to unwindnd dduringuring youryour ssparepare ttime?imee? I do a lot of swimming,ming, cyclcyclinging and playplayinging ffootballootball and reading too. I always make sure that I spend good quality timee with my family and friends during my free time.me.
What inspires youou at work?work? Enthusiasm to learnarn more about OpOperationserations and new things in Financeance and Technical as welwell.l.
What do you hopepe ttoo aachievechieve in ththee ffuture?uture? I intend to work wiwithth Intertek fforor a lonlongg ttime.ime. I am willing to do diffdifferenterent taskstasks beyondbeyond mymy role,role, other than the tasksasks assassignedigned to me. AsideAside ffromrom working at Operations,tions, I want to expand my role inin auditing and involveolve myselmyselff iinn the techntechnicalical sales too. I am planningg to be a Lead AAuditoruditor fforor QQuality,uality, Environmental andnd Occupational Health and Safety Managementment Systems (QHSE) standards in the near future. PROMOTING QUALITY EDUCATION IN THE KINGDOM AND WORLDWIDE
ISO 9001:2015, the world’s most popular manage- tutions in Saudi Arabia against the ISO 9001:2015 strengthens its ties with the educational sector ment system standard, offers organizations a rich standard, including the prestigious Islamic Univer- in Saudi Arabia, we also strive to encourage edu- menu of quality tools and resources that help edu- sity. Situated in the holy place of Madinah, Saudi cational providers in the rest of the Gulf countries cational institutions improve teaching and learning, Arabia, the university is well-known as an authentic and worldwide to effectively align their activities including the tools needed to give students a head source of teachings of Islamic religion and Arabic against international standards as they provide a start on their careers. By adapting the framework language. Al Falah School, notably one of the oldest common management tool for educational organi- as specified in the standard, the educational sector schools in Saudi Arabia, was also able to achieve zations aiming to address the needs and expecta- can understand the value and obtain the benefits of certification with Intertek early this year for their tions of those who use their services and improve continual improvement. Makkah and Jeddah divisions. their processes. This will benefit not only students and learners, but also educators, parents and other In the last six months alone, Intertek Business Hesham Abbas, Area Manager and Senior Lead stakeholders who also reap optimized results from Assurance has certified over 20 educational insti- Auditor at Business Assurance, said: “As Intertek consistent outputs.”
16 17 WINNING TOGETHER: OUR CUSTOMER SUCCESS STORIES
ABU DHABI NATIONAL OIL COMPANY (ADNOC) DISTRIBUTION
Intertek has awarded Abuu DhabiDhabi NationalNational Oil Company (ADNOC) Distributiostributio the ISO 50001 certificate for its world-class Energy Management System (EnMS).nMS). The certificate was presented to ADNOCC Distribution’s Acting CEO Mr. Saeed Mubarak AlAl RashdiRashdi by MatthewMatthew Skinner, Regional Managinging DirectorDirector at AL WATANIA FOR INDUSTRIES (WFI) Intertek Middle East, Northth AfricaAfrica and Pakistan.Pakistan.
Saeed Mubarak Al Rashdii said:said: “We are veryvery pleased to have achievedd the ISOISO 5000150001 certification. It is a mark of assurance that our Intertek Business Assurance has granted Al- Fahad Sulaiman Al-Rajhi, WFI’s Vice Chairman, and efficient way. Our sincere thanks go to the EnMS has been developeded to meet our specificspecific Watania for Industries (WFI), a leading downstream Eng. Ibrahim I. Behairi, WFI’s Chief Executive Officer. team at Intertek for demonstrating outstanding needs and is in line with internationalinternational bestbest manufacturing company in Saudi Arabia, the globally- Also present at the ceremony were Mahaboobulla professionalism and for extending excellent support practices and standards. The implementationimplementation recognised ISO 9001:2015, ISO 14001:2015 & H. Shariff, Corporate EHS Manager, Fahad A. Alayed, throughout the exercise.” is a clear demonstration ofof our continuing OHSAS 18001:2007 certifications. The three Vice President - Corporate Services, Abdul Karim M commitment to our overallall growth strategy, certifications were awarded to WFI for successfully Al Nuhayer, Vice President - Marketing, Planning & Organisations in any sector and of any size can which includes building a more efficient and meeting the international standard requirements Business Development, Mohammad Zafar, General implement integrated management systems which sustainable business for thethe future.”future.” for implementing integrated Quality, Environmental Manager, Al-Watania Bricks, Abdullah A. Al Araik, uses an integrated approach across all audit criteria. and Occupational Health and Safety Management Sales and Marketing General Manager, WAPER - RCF/ Consequently, integrated audits guarantee lower Systems across its main office in Riyadh, as well as its ETP, Saeed M. AlQahtani, President, Al-Watania certification costs, prevent multiple interruptions to five Strategic Business Units (SBUs) in the Kingdom for Containers Mfg. - Saudi Arabia & International the organization, and reduce the need for separate Caps - Dubai, UAE, and Eng. Abdullah M. Al-Zahrani, documentations through streamlined processes. An official award ceremony was held at WFI and President, Al-Watania Plastics. Intertek’s comprehensive range of auditing and was attended by the company’s board of directors certification services ensure that management and leadership team. All certificates, accredited by Eng. Ibrahim I. Behairi, WFI’s Chief Executive Officer, systems are optimised to facilitate successful ALMOAYYED MOTORS United Kingdom Accreditation Service (UKAS), were said: “Intertek’s high level of technical expertise growth, lower costs, and add strategic value. presented by Samir Ahmed, General Manager at and customer-focused approach ensured that the Intertek Business Assurance – Gulf Region, to Sheikh certification process was achieved in a smooth, Full story here. Intertek has awarded Almoayyed Motors, exclusive dealers of Ford and Lincoln automobiles in the Kingdom of Bahrain ISO 9001:2015 certification. Mario D’costa, General Manager of Almoayyed Motors received the certificate from Samir Ahmed, General Manager Strategic at Intertek Business Assurance – Gulf Region during an official ceremony. Also present PARTNERSHIP were the rest of its top management team Team Business Assurance in Saudi Arabia and Bahrain has also including Dharmesh Bhatt, Sales Manager- received an Appreciation Award from Al-Watania for Industries Ford Retail Sales, Kareem Al Sanadi, Senior (WFI) in recognition of the team efforts during the Integrated Manager – Ford Service & Quick Lanes, Sonu Management Systems (IMS) certification project. Performance Duggal, Group TQM & HR Manager, Mohammed of Lenkalapalli Nagaraju and Umar Ahsan who led the audits Mahmood, Marketing Manager, Ameer Dashti, were also highly commended during the ceremony. Samir Ahmed, Lincoln Sales Head, Irwin Aarons, Business General Manager at Intertek Business Assurance – Gulf Region Development Manager and Roxanne Oclarino, accepted the award on behalf of the team from Eng. Ibrahim I. Technical & Marketing Supervisor at Intertek Behairi, Chief Executive Officer of WFI. Business Assurance. Full story here.
18 19 United Arab Emirates which encompasses Diverse business activities including but not limited to Taxi Transportation, Limousin service, Logistics, Automobile Garages, Auto Trade, Auto spare parts Trade, Minerals Trade, General Trade, Foods & Beverages, Health Care and IT Solutions etc. WINNING TOGETHER: OUR CUSTOMER SUCCESS STORIES
SHARJAH ECONOMIC DEVELOPMENT DEPARTMENT (SEDD)
Sharjah Economic Developmentment DepartmentDepartment (SEDD)(SEDD) has successfully renewed itss certcertificationification fforor IISO/SO/ IEC 27001:2013, the internationalational standard for Information Security Managementgement Systems (ISMS). The ISO 27001 standard providesovides a structure for implementing an ISMS, safeguardingafeguarding an organization’s information assetsssets while makinmakingg the process easier to manage, mmeasure,easure, and iimprove.mprove. PREMIER MOTORS The audit reflected high systemtem iimprovementmprovement and displayed the outstandingng top management commitment to implement aann effective ISMS within the Department. SEDD is alsoso currently ISO/IECISO/IEC 20000-1:2011 certified withth Intertek for ththeireir Intertek has awarded Premier Motors, one ISO certificates were presented to Helal Hanei impartial assessment across its operations by Information Technology Servicevice Management of the foremost automotive dealerships in Omar, Vice President of Premier Motors and Paul Intertek’s expert auditors. The audit concluded Systems (ITSMS). Abu Dhabi, United Arab Emirates with five Moore, Senior Vice President, Administration and that Premier Motors has established systems in International Organization for Standardization Finance of Al Tayer Motors. Helal Hanei Omar said: place to improve its business operations, including Intertek has helped organizationsations all over the world (ISO) management systems certifications. The “These certifications are important to us because the business continuity process to ensure the achieve ISO 27001 certificationation smoothlsmoothlyy and certifications cover Environmental Management, they reaffirm our commitment to adopting high business can recover to an operational state efficiently. For each of them,m, we’ve we’ve done done more more than than Occupational Health and Safety, Energy global standards in governance and assurance within a short period of time. Intertek also insured issue a certificate: we’ve givenven them the tools to Management, Business Continuity and Security management. Equally important, they put in place the company’s commitment to occupational minimize security risks to thee business. Our thithird-rd- Management standards. Premier Motors became a framework for continuous improvement and health and safety of its workers, as well as party auditing services will ssupplyupply you with the the first automotive company in the UAE to excellence in delivery of service to our customers. Premier Motors’ efforts taken to minimize the independent assurance thatt your customers and achieve five ISO certifications. Premier Motors Over the years, we always set out to follow negative effects of business on the environment stakeholders demand. represents major European and American best in class standards in the way we deliver our and verified their efficient use of energy, to automobile manufacturers such as Land Rover, services and products, and these certifications reduce costs and conserve resources. Premier Jaguar, Ferrari, Maserati, Lincoln, Ford, and Ford demonstrate our continued success.” Motors further proved that it has an effective Trucks across Abu Dhabi. security management system, critical to security OBEIKAN RIGID PLASTIC (ORP) To attain the ISO certifications, the dealership assurance of its supply chain. Read our full story During a special ceremony at Premier Motors, the underwent a comprehensive independent and here.
Intertek has certified Obeikan Rigid Plastic (ORP) said: “We congratulate ORP on this achievement with a Grade A certification against British and appreciate the dedication demonstrated Retail Consortium (BRC) Global Standard for by its entire team throughout the certification ARABIA HOLDINGS - ISO 39001 Certification Intertek has awarded Arabia Holdings the ISO Packaging and Packaging Materials (Issue 5). ORP procedure. Intertek’s food safety experts 39001 Certification for Road Safety Management underwent a thorough audit by Intertek and has and auditors worked with ORP to assess its Systems. The group, established in United Arab successfully completed its assessment under the manufacturing processes and ensure the best Emirates, encompasses diverse business activities BRC Announced Audit Programme. The globally- standards of quality assurance and safety are including but not limited to Taxi Transportation, recognised standard assists manufacturers in the being met.” Saber Atiyeh said: “We would like to Limousine Service, Logistics, Automobile Garages, production of safe packaging materials, assuring thank the Intertek team for the great efforts Auto Trade, Auto Spare Parts Trading, Minerals they manage product quality to meet their and professionalism that enabled us to achieve Trade, Agro Trade, General Trade, Landscape and customers’ exacting requirements. this certification successfully and to the highest Irrigation, Foods & Beverages, Advertisement and standard. IT Solutions. The BRC certificate, accredited by the United Kingdom Accreditation Service (UKAS), was In addition to being UKAS-accredited to perform With ISO 39001, your organisation can presented by General Manager at Intertek audits according to the requirements of the work more effectively with road traffic Business Assurance – Gulf Region, to Saber BRC Standards,, Intertek is also a BRC approved systems to reduce injuries and deaths Atiyeh, General Manager of Obeikan Rigid Plastic training establishment that conducts various caused by traffic accidents. Clickhere at its Riyadh facility in Saudi Arabia. Samir Ahmed courses across the globe. Full story here. to learn more.about Intertek can help!
20 21 INTERTEK IN ACTION TEAM SAUDI ARAMCO ANNUAL ENERGY & CELEBRATIONS & RECOGNITIONS ENVIRONMENT SYMPOSIUM 2018 Intertek Business Assurance participated in Saudi Aramco’s Energy and Environment Symposium at Ras Tanura Refinery last April 25 and 26, 2018. With the theme “Energy Conservation & Environmental Protection”, this year’s symposium brought together profession- als and technical experts from Saudi Aramco and various industries in the Kingdom as well SHUKRAN as the representatives from reputed academic in Arabic means institutions.
“Thank you” Waqas Ahmed, Area Supervisor at Business Assurance, represented Intertek to share our ex- Our Lead Auditor Umar Ahsan pertise in the field of Energy and Environment. from Saudi Arabia received The symposium proved to be an opportunity a Shukran Certificate on his for us to share best practices, address business remarkable performance during challenges, and unlock potential opportunities 2018 as he completed his API in terms of Energy and Environmental Protec- lead auditor qualification whilst tion. He said: “Intertek’s auditing and certifica- successfully managing QHSE tion services will provide you with third-party verification of your organization’s green initia- auditing and training responsi- tives and improvements. Our experienced audi- bilities. tors will help you work systematically to lower energy and raw materials use, reduce waste and Shukran, Umar for your efforts pollution, and mitigate risks of accidents and and commitment! emergency situations. Your business will not only be greener, it will also be more efficient and productive.”
EDITOR’S NOTE THE SPOTLIGHT
The start of a new initiative is always exciting vices. We have also put together the best of – and for this reason, I am proud that we were our recent wins and success stories we have finally able to launch Gulf Digest, the flagship shared with you as our strategic partners. newsletter of Intertek Business Assurance Gulf Region. It’s an honor to serve as the Editor-in-Chief of Gulf Digest. It’s been an astonishing experi- I truly hope that our array of success stories ence to collaborate with the rest of our team will be a testimony of how we stay true to in the Gulf Region and witness the team spirit fulfilling our Total Quality Assurance (TQA) which made this venture possible. My special promise to you as our valued customers. thanks goes to Lauren Whittemore, Global Following on from our exciting new brand, we Marketing Director at Intertek Business Assur- constantly promote a strong message about ance and Monica Tofilis, Regional Marketing Roxanne Oclarino positive change – our “inside-out” reinvention & Branding Associate at Intertek Middle East, Technical & Marketing Supervisor which must start from within. North Africa and Pakistan, for their unwaver- Intertek Business Assurance ing support to our team and this initiative. Saudi Arabia & Bahrain Our team has worked together to provide you with great insights on our industry and ser- Shukran, everyone!
22 23 Saudi Arabia Bahrain
[email protected] [email protected]
+966 13 8823616 E: 160 +973 1720 0271 E: 106
United Arab Emirates, Oman, Kuwait Qatar
[email protected] [email protected]
[email protected] +974 5523 0924
+971 6 5086213
intertek.com/business-assurance