City of Stoke-on-Trent incorporating Staffordshire Care and Support Directory 2021
The essential guide to understanding and choosing care and support
In association with www.carechoices.co.uk Trentside Manor Care Home Our Commitment to Care Everyone at Trentside Manor Care Home has a personal and professional commitment to providing excellent care. We know that the thought of moving into a care home can often be very traumatic for both residents and relatives but that it is sometimes the only option available in order to maintain personal safety, security and provide appropriate levels of care. Prior to admission, each new resident CQC COVID-19 is encouraged to visit the home to satisfy themselves that the ambience COMPLIANT is to their liking. We provide a unique care and support plan that works for each individual. We encourage and support people to continue doing as many daily tasks as possible, pursue their interests and hobbies, stay active and spend quality time with family and friends.
We will ensure that we work with you and your family, friends, advocates and other professionals involved in your life in gathering all the information we need to make sure we can meet your needs. Our family caring for your family
Endon Road, Norton Green, Stoke-on-Trent ST6 8PA T: 01782 535402 E: [email protected] W: www.trentsidemanor.com
Our mission is to support our residents to live their lives the way they wish. We understand the importance of personal choice and our aim is to make our residents, staff, families and friends feel valued and respected as individuals. Since our new manager has taken over, we have improved on our already high standard, which has been recognised by our latest CQC rating. Facilities & Services: • Day care facilities available • Lift, stairlift & wheelchair • Respite care access • Physiotherapy • Gardens for residents • Residents’ kitchenette • Independent living training • Phone point in own room/mobile • Own GP if required • Television point in • Own furniture if required own room • Close to local shops • Recently refurbished Wilbraham House • Near public transport bathroom facilities Residential Care Home Contact us now on 01782 720729, email [email protected] Our family caring for your family or visit www.wilbrahamhouse.com CQC COVID-19 The Old Vicarage, Church Street, COMPLIANT Audley, Stoke-on-Trent ST7 8DE Contents
Welcome 4 Sheltered housing 30 Introduction from Stoke-on-Trent City Council 4 Extra Care housing 31 Regions covered by this Directory 5 Care homes 31 Out of county care 33 Keeping safe 5 Care homes checklist 37 Safeguarding adults 5 Stoke-on-Trent Safer Places scheme for vulnerable Specialist care 38 people 6 Learning disability 38 Physical disability 39 Understanding the social care system 7 Services for people with a sensory need 39 Paying for care 8 Mental health 40 Financial assessments 8 End of life care 41 Paying for non-residential care services 8 Dementia 41 Paying for residential care 9 Residential dementia care checklist 44 Understanding NHS funding 10 Help with caring for someone 45 What if my circumstances change? 10 Respite care 45 Understanding personal budgets and direct Resource for those supporting disabled children 46 payments 11 Where to go for independent advice Services that can help keep you healthy and well 12 and guidance 46 Staying active 12 Advocacy 46 NHS Health Checks 13 Obtaining legal advice 47 Flu vaccinations 13 Keeping warm 13 Checking the quality of your care 48 Quitting smoking 14 Inspecting and regulating care services 48 Drugs and alcohol 14 Healthwatch 48 Sexual health services 14 SARCP 49 Eating well 15 Stoke-on-Trent City Council – Quality Monitoring Loneliness and social isolation 16 and Improvement Team 49 Complaints, comments and compliments 50 Help at home 17 Enablement 17 Further information online 51 Falls prevention 17 Stoke-on-Trent City Council website 51 Home adaptations 18 Stoke-on-Trent Community Directory 52 Assistive technology checklist 21 Staffordshire County Council website 52 Making life easier at home 22 Staffordshire Connects 52 Lifeline Alarm and Telecare Service 24 NHS website 53 NHS mobile apps 53 Home care 24 Finding care in your area 53 Home care agency checklist 27 Useful contacts 54 Accommodation with care and support 28 Home care agency listings 63 Age exclusive housing 28 Shared Lives Stoke 28 Care homes and care homes with nursing 73 Supported living 29 Index 93
Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome
Introduction from Stoke-on-Trent City Council There are many stages in our lives where we may find it challenging to remain as independent The information contained in this as we once were, and we may need to look for Directory is subject to change over some additional support. This Directory contains the course of its circulation and is information about many of the support services not endorsed by Stoke-on-Trent in your area of the city, who offer advice and help City Council or Staffordshire County Council. All around varied care needs. the listings in this publication of care homes, care homes with nursing and home care providers are There are many options available and this Directory supplied by the Care Quality Commission (CQC) will help you to understand the differences between and Stoke-on-Trent City Council and are correct the organisations offering services to our residents at the time of publication. Neither Stoke-on- in the Stoke-on-Trent area. We have private care Trent City Council, Staffordshire County Council agencies, voluntary organisations, health services and nor Care Choices can be held liable for any errors our City Council to name but a few examples. Their or omissions from the listings. The inclusion of contact details are all listed inside should you wish to advertisements for homes and agencies in this get in touch for further advice, or to be signposted Directory does not act as an endorsement or towards an organisation more suited to your needs. recommendation by Stoke-on-Trent City Council or Staffordshire County Council. We hope that you find this Directory helpful. However, if you can’t find the information that you To obtain extra copies of this Directory, free of need, you can telephone 0800 561 0015 charge, call 0800 561 0015. Alternatively, visit (Stoke-on-Trent Adult Social Care Contact www.carechoices.co.uk/order-copies-of-a- Centre). Alternatively, you can visit Stoke-on-Trent directory to order a copy online. City Council’s online Community Directory at www.stokecommunitydirectory.co.uk where you can search for care solutions locally and nationally.
Councillor Ally Simcock Cabinet Member for Adult Social Care and Healthcare
For ease of use throughout this Directory, services coming from Stoke-on-Trent City Council are described as coming from ‘the Council’.
As a result of the COVID-19 pandemic, many servicers have been affected. Some have changed how they operate or have had to stop completely. This Directory reflects ‘business as usual’ and therefore it is recommended that you check with the activity or service in advance to determine its availability and to get the most up-to-date information regarding how it is currently operating.
4 Search for care at www.carechoices.co.uk to find support in your area Regions covered by this Directory Stoke-on-Trent South Staffordshire Care homes 73 Care homes 85 STAFFORDSHIRE MOORLANDS Care homes with nursing 77 Care homes with nursing 86
Cannock Chase STOKEONTRENT Stafford Care homes 78 Care homes 87 Care homes with nursing 79 NEWCASTLEUNDERLYME Care homes with nursing 89 EAST STAFFORDSHIRE East Staffordshire Staffordshire Moorlands Care homes 79 STAFFORD Care homes 89 Care homes with nursing 82 Care homes with nursing 91 Lichfield CANNOCK CHASE Care homes 82 SOUTH STAFFORDSHIRE Tamworth Care homes with nursing 83 Care homes 92
LICHFIELD TAMWORTH Care homes with nursing 92 Newcastle-under-Lyme Care homes 83 Home care agency listings Care homes with nursing 85 On page 63 Keeping safe
Safeguarding adults Safeguarding means protecting you if you • raise public awareness so that communities, have needs for care and support and if you are alongside professionals, play their part in experiencing, or at risk of, abuse or neglect, and, preventing, identifying and responding to abuse as a result of those care and support needs, you and neglect; are unable to protect yourself. Safeguarding is • provide information and support in accessible about organisations working with you to prevent ways to help you understand the different types both the risks and experience of abuse or neglect, of abuse, how to stay safe and what to do to whilst making sure that your wellbeing is promoted, raise a concern about the safety or wellbeing of including having regard to your views, wishes, yourself or of another adult; and feelings and beliefs in deciding on any action. • deal with what has caused the abuse or neglect. The aims of adult safeguarding are to: Who might abuse/neglect adults? • stop abuse or neglect wherever possible; Anyone can carry out abuse or neglect, including:
• prevent harm and reduce the risk of abuse or • spouses or partners; neglect to you and your care and support needs; • other family members; • safeguard you in a way that supports you in • neighbours; making choices and having control about how you want to live; • friends/acquaintances; • local residents; • promote an approach that concentrates on improving life for you or any other • people who may deliberately exploit you or other adult(s) concerned; adults they perceive as vulnerable to abuse;
Visit www.carechoices.co.uk for further assistance with your search for care 5 • paid staff/professionals; Staffordshire Staffordshire County Council • volunteers; and Tel: 0345 604 2719 (Monday to Thursday, 8.30am • strangers. to 5.00pm; and Friday, 8.30am to 4.30pm). Out-of-hours: 0345 604 2886 (emergencies only). Who can raise concerns of abuse or neglect? Anyone can witness or become aware of information Are you concerned about adult abuse? suggesting abuse or neglect is occurring. If you are If you feel you are being abused, or suspect raising a concern, you may have become aware of someone else may be being abused, it is important possible abuse if you: to tell someone. You don’t need to give your name, and you will be supported if you’re worried about • witnessed an abusive act; what might happen if you report someone.
• have been told about abuse by someone else; What will happen if you report it? • have found evidence of abuse; or Trained staff will carry out a careful and sensitive enquiry. The information will be discussed with • have recognised several of the risk indicators and other agencies including the police. Information and become concerned there is a high risk of abuse. advice will be offered to the person and their family as to what can be done next. Concerns may come to light as part of the following: The Staffordshire and Stoke-on-Trent Adult • a complaint; Safeguarding Partnership Board brings together • an expression of concern; people from various agencies concerned with the wellbeing and protection of adults with care and • a police call-out; or support needs. The board will work together to • during an assessment. make sure that if you report abuse, the situation will get better and not worse. For more information, visit If you are concerned about adult abuse, use the www.SSASPB.org.uk contact details below. In an emergency, always dial 999. Refer to the useful contacts on page 54 for more organisations that can help you stay safe. Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 (Monday to Thursday, 8.45am to 5.00pm; and Friday, 8.45am to 4.30pm. Out-of-hours, the Emergency Duty Team will answer if there is a crisis and a need for urgent help).
Stoke-on-Trent Safer Places scheme for vulnerable people Safer Places provides a safe temporary place to go If you join the scheme, you will receive a Keep if a vulnerable person feels distressed, worried or Safe card, which will include the names and scared while out in the community. Places which contact numbers of two relatives or friends who have joined the scheme can be identified by a Safer can be called for help. Places sticker at the entrance. The card will need to be shown to obtain help in the A full list of Safer Places is available at establishments that have signed up to the scheme. www.stokecommunitydirectory.co.uk and a useful map is available by visiting www.stoke.gov.uk and To apply for a Keep Safe card, email searching ‘Safer Places scheme for vulnerable people’. [email protected]
6 Search for care at www.carechoices.co.uk to find support in your area Understanding the social care system
There is help available for you, and your carer(s), if Carers can ask for a ‘carers’ assessment’ (see page you live in Stoke-on-Trent or Staffordshire and are 45 for more details). vulnerable, elderly or have disabilities. What happens next? ‘Care and Support’ is the term used to describe the If you have eligible care needs, you will be given a help some adults need to live well. It can include care and support plan. This explains what support help with things like washing, dressing, eating, you need, how this support will be arranged and getting out and about and keeping in touch with how much the support will cost. You should be fully friends and family. involved in writing your care and support plan to ensure it reflects your views and wishes. The Care Act 2014 made care and support more consistent across the country and changed the way If you are not eligible, the Council will still offer free care and support is accessed, assessed and funded. advice and information. The Council will put you in The Act is designed to put you in control. For more touch with other organisations and services in your information, visit www.gov.uk and search ‘care act’. community that may be able to help you.
Where do I start? Who is eligible? If you feel that you need care and support, telephone Needs assessments are available for anyone over Stoke-on-Trent City Council on 0800 561 0015. The 18. If a child appears to need care and support, the Council will have a discussion with you to find out assessment can be completed before their 18th what it is that you need and what is important to you. birthday to allow time for planning. By talking with you, the Council will help to find the right care and support for you. To decide if you are eligible for Council support, the Council will use the Government’s national If the Council requires more information, it will eligibility criteria. undertake a social care ‘needs assessment’. This is simply a discussion to take a deeper look into how What if my needs change? your physical and mental health needs are having If your needs change, you can ask for a reassessment an impact on your wellbeing. The needs assessment of your care and support needs. also aims to find out if any of your needs might be eligible for Council support. Staffordshire residents You can complete the online care and support You will have choice and control over how and when self-assessment on your own or on behalf of the assessment takes place. You can also choose if someone else if you have permission to do you would like a family member or close friend with so. By answering a few questions about your you during the assessment. Where a person may circumstances, you can get advice and guidance have difficulty being involved in the assessment, an to help you to make informed choices about advocate may be able to help (see page 46). meeting your care and support needs.
The Council will always look at what strengths The tool also provides a recommendation as to you have and will always explore what you can do whether a full needs assessment might be helpful to yourself and how help can be provided to support you and allows you to send your information on to you to achieve this. your local Council. To access the tool, visit www.staffordshireconnects.info You will be fully involved in the discussions about the type of support you receive, and any support you do For further information, use the contact receive will need to have your prior agreement. details on page 8:
Visit www.carechoices.co.uk for further assistance with your search for care 7 Stoke-on-Trent Adult Social Care Staffordshire Contact Centre Staffordshire Cares Team Tel: 0800 561 0015 Tel: 0300 111 8010 Email: [email protected] Email: [email protected] Paying for care
Paying for care can be an expensive and a care services, you may be asked to contribute long-term commitment, so it is strongly towards the cost of your care, depending on your recommended that you seek specialist personal circumstances. Stoke-on-Trent City Council information and advice before entering into has its own charging policies and levels for any arrangements. It is important that you seek non-residential services. However, these must specialist advice from appropriately qualified and comply with certain minimum requirements. regulated financial advisers. To request a copy of the Council’s Charging Policy, When a local authority provides or arranges your please call 01782 236620.
Financial assessments If you are assessed as having eligible needs • if your savings, capital and investments total (see page 7), you will be offered a financial over £23,250, you will likely have to pay the full assessment to identify what, if anything, you need cost of your care yourself. to pay towards the cost of your care. A financial assessment officer will ask you about your income The type of care you are receiving determines (including benefits), savings and capital and whether your property is to be included in the investments. The following rules apply, but figures means test. Some capital may be ignored in your may change over the lifetime of this Directory: financial assessment, such as some types of bond and personal belongings. This will be explained as • if your savings, capital and investments total less part of the financial assessment. than £14,250, they will not be included in your financial assessment, so you will only be means-tested on the income you receive; • savings, capital and investments between £14,250 and £23,250 are included in your financial assessment and you will have to pay a contribution towards your care fees from your savings and income; and
Paying for non-residential care services If you receive a non-residential care service, i.e. own a share of more than one property. you are not moving into a care home, your financial assessment will take into consideration certain You will be given a Minimum Income Guarantee outgoings, such as rent (where not covered by (MIG) which represents the amount of money you Housing Benefit), Council Tax and mortgage must be left to live on after you have paid for your payments*. If you own your home, its value is not care. Your MIG level depends on your age and included in your financial assessment unless you circumstances at the time of your assessment.
8 Search for care at www.carechoices.co.uk to find support in your area If you are receiving care at home and receive certain at a set rate and therefore, the charge is not disability-related benefits, such as Attendance reduced by considering any household expenditure. Allowance, Disability Living Allowance Care Component or Personal Independence Payment In Stoke-on-Trent, the Council can broker Daily Living, you may also be able to keep an amount non-residential care services for people with eligible to cover any significant extra disability-related costs needs who are funding their own care. that you incur. There is a charge for this service. Please contact the *Please note: In Stoke-on-Trent, respite is charged Council for more information.
Paying for residential care If you require residential care, you can keep a weekly usually once a year, and there needs to be assurance personal allowance out of your income. This is for that payments can be sustained for as long as they your day-to-day needs or to save to buy items such are required. The individual will need to sign a as clothing and toiletries. contract with the Council to confirm that they are able to commit to this. If you own your home and your husband, wife or partner continues to live there, its value will not be If the additional payments stop being paid for any included in your financial assessment. If this does reason, you should seek help and advice from the not apply, the value of your home will be ignored Council. You may have to move to a cheaper home in your financial assessment for the first 12 weeks within the local authority’s funding levels. of residential care. This is called a twelve-week property disregard. However, from the 13th week If you are already a resident in a care home and onwards, the Council will treat the value of your no top-up was required at the time you became a home as capital in your financial assessment. resident, the home may seek to introduce one at a later date, which would need to be agreed first with If your financial assessment has found that you are the local authority. This may happen if a change to entitled to a contribution towards the cost of your your arrangements is made at your request or with care from the Council, there is an upper limit to the your agreement, such as moving to a nicer room. amount of money the Council will pay. This is usually determined by your specific circumstances. If you It is important to note that Councils have a duty choose a care home that charges more than this to offer you a place at a home that accepts their amount, the extra cost must be met by a ‘third party funding rates. If no such place is available, a top-up payment’ or ‘top-up’. should not be charged.
Top-ups Will I have to sell my home? A top-up is the commitment of a relative, friend or If you own your home and are moving into charity to pay the difference between the amount residential care, one of the biggest worries that you contributed by the Council and the fees charged by may have is ‘what will happen to my home?’. The the care home. information below should help with these concerns.
Top-ups can vary greatly between private care You may be able to use the value of your home homes because they can set their own fees, but to help pay towards care home fees. The Council they should be affordable and reasonable. Top-ups will help to pay your care fees and you can delay cannot be paid from your own capital or income, repaying the Council until you choose to sell your except in limited circumstances. home, or until after your death. The Council ensures the money you owe will be repaid by putting a legal Before anyone agrees to pay your top-up, they charge on your property. This is called a deferred should be aware that the amount may increase, payment agreement.
Visit www.carechoices.co.uk for further assistance with your search for care 9 Deferred payment agreements minimising the eventual deferred payment debt. The deferred payments scheme is designed to help if you have been assessed as having to pay the full Acceptance of any application to the scheme cost of your residential care but cannot afford to depends on your eligibility and is at the discretion of pay the full weekly charge because most of your the Council. capital is tied up in your home. If you are eligible for a deferred payment agreement, you will be required The Council strongly recommends that you take to pay a weekly contribution towards your care. This independent legal and/or financial advice before will be determined by a financial assessment. The you enter into a deferred payment agreement. Council will then pay the remaining amount of your weekly charge. The part the Council pays is your For more information about paying for care, use the ‘deferred payment’. contact details below:
The deferred payment builds up as a debt and the Stoke-on-Trent Adult Social Care Contact Centre Council will provide you with quarterly invoices Tel: 0800 561 0015 to advise you of the amount. Once your home is Email: [email protected] sold, the debt will be cleared from the proceeds of the sale. Staffordshire Staffordshire Cares Team However, you do not have to sell your home if you Tel: 0300 111 8010 don’t want to – you may, for example, decide to rent Email: [email protected] it out to generate income. If you do this, you will be expected to use the rental income to increase Refer to the useful contacts on page 61 for more the amount you pay each week, thus reducing organisations that can help you with money support the weekly payments made by the Council, and and advice.
Understanding NHS funding NHS Continuing Healthcare NHS Continuing Healthcare, call 0345 548 0300. NHS Continuing Healthcare is fully funded care and support, provided and paid for by the NHS. To be NHS Nursing Care Contribution eligible, your needs must be primarily health-related Whether you are a temporary or permanent and are likely to be severe. If you are eligible for NHS resident, if you live in a care home that provides Continuing Healthcare, you can receive the services nursing care, you may be entitled to a non-means- in any setting, including your own home or in a care tested Registered Nursing Care Contribution home. The NHS will pay if you need healthcare from (sometimes referred to as Funded Nursing Care) a community nurse or a therapist as well as personal towards the cost of your nursing care. This is paid care to help you at home. For further information on directly to the home.
What if my circumstances change? The amount you pay towards the cost of your care important that you contact the local authority as soon will be reassessed once a year, normally in April, at the as possible to request a new financial assessment. same time as the yearly increase in State Benefits. You must also request a reassessment if there has been a significant change in your financial circumstances.
If your income, savings or capital is close to falling below the threshold set for financial support, it is
10 Search for care at www.carechoices.co.uk to find support in your area Understanding personal budgets and direct payments If you are eligible for Council care and support, on holiday/has a break from the responsibilities you will be allocated a personal budget. This is the of their caring role; or amount of money that the Council may pay towards • employing a personal assistant – this could be a your needs as identified in your needs assessment. friend, neighbour or family member, as long as Initially, this will be an estimated sum of money and they don’t live with you. the final amount will be decided when your care and support plan is complete. *Restrictions and conditions apply to all listed.
To find out more about personal budgets in Direct payments are usually paid into a bank account Stoke-on-Trent, call 0800 561 0015. (which must be separate from your main bank account) or, in Staffordshire, onto a prepaid card. Please note, this is separate to a personal health budget, which is the amount of money your local In choosing a direct payment, you will be NHS team may pay to meet your health needs. responsible for: For more information on personal health budgets, visit www.nhs.uk/personalhealthbudgets • arranging the support; • making the necessary payments; If you are eligible, you can ask for your Council to pay your personal budget contribution directly to • keeping track of what’s left in your budget; you. This will allow you to buy and arrange your own care and support. This is called a direct payment. • showing the Council on a regular basis how you are spending your money; and Direct payments give you greater choice, control, • (if applicable) all employment-related matters in freedom and flexibility over what care and support is employing a personal assistant. delivered to you. The Council will support you to set up systems Examples are (but are not limited to)*: to help you manage and organise your direct • care or support in your home – for example, help payments and will also provide help with employing with personal care or making a meal; a personal assistant.
• help with social activities – such as attending If you are unable to understand or manage your college courses or getting out and about in the direct payments, they may still be accessible via a community; ‘suitable person’ or a ‘managed account.’ • equipment or minor works to your home to help The Council will be responsible for making sure that you with day-to-day living; you are willing and capable of managing your direct • support to provide cover when your carer goes payments with, or without, support.
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Visit www.carechoices.co.uk for further assistance with your search for care 11 Services that can help keep you healthy and well
Staying active Being active provides many benefits, from Northwood Stadium boosting energy levels and mood to helping with Keelings Road ST1 6PA weight loss. It can also help to reduce your risk of Tel: 01782 234400 some major illnesses like heart disease, stroke, Email: [email protected] Type 2 diabetes and some cancers. Wallace Sports and Education Centre For health benefits, you should aim for 150 Abbots Road, Abbey Hulton ST2 8DU minutes of moderate-intensity activity a week. Tel: 01782 233555 This can be broken down into bouts of ten minutes Email: [email protected] or more, aiming to exercise for 30 minutes at least five days a week. Moderate-intensity activities Staffordshire will make you feel warmer and your breathing will To find ways to keep active in Staffordshire, you become a bit quicker, but you should still be able can search the ‘Health and Wellness’ pages online to carry on a conversation. at www.staffordshireconnects.info
You can achieve this through everyday activities Refer to the useful contacts on page 60 for more like gardening or doing the housework. If you organisations that can help you to stay active. haven’t done anything for a while, you could start with something gentle, like walking, and gradually work your way up to walking at a brisk pace. Some people like to attend a leisure centre for gyms, pools and exercise classes.
The good news is that all physical activity helps and doing any amount of activity daily can be beneficial. Whatever your age, the less time you spend sitting down the better.
Dimensions Leisure Centre Scotia Road, Burslem ST6 4ET Tel: 01782 233500 Email: [email protected]
Fenton Manor Sports Complex City Road ST4 2RR Tel: 01782 233222 Email: [email protected]
New Horizons Sport and Leisure Uplands Avenue, Chell ST6 6JT Tel: 01782 235037 Email: [email protected]
12 Search for care at www.carechoices.co.uk to find support in your area NHS Health Checks The NHS Health Check is like having a free health conditions, will be invited for a check-up once MOT. It checks your overall health to tell you every five years. It is free of charge, including any whether you’re at risk of developing certain health follow-up tests or appointments. conditions, such as heart disease, stroke, diabetes, kidney disease and dementia (for over 65s). For more information and advice on having a health check, talk to your GP. As well as measuring your risk of developing these health issues, an NHS Health Check gives NHS Health Checks in Staffordshire are available you advice on how to prevent them. for the eligible population through Everyone Health. Call 0333 005 0095 or email Everyone between the ages of 40 and 74, who [email protected] has not been diagnosed with one of these
Flu vaccinations Anyone can get flu, but it can be more serious for • people with weakened immune systems. certain people, such as: If you’re at risk of complications from flu, or you • people aged 65 or over; care for somebody who is, then make sure you have • anyone who has an underlying health condition your annual flu vaccine each year, usually from (such as long-term heart or respiratory disease); October onwards. • pregnant women; For more information and advice about having a flu • people with learning disabilities; and jab, talk to your local GP surgery or pharmacist.
Keeping warm Cold weather can make some medical conditions or replacement; considerably worse. However, with a little planning and extra care, you can protect yourself and reduce • draft proofing; the risk of becoming seriously unwell. • new windows and doors;
Stoke-on-Trent City Council now offers a Safe and • loft and cavity wall insulation; Warm Homes Grant. This grant is available to private homeowners and private rented tenants who meet • help to reduce damp in the property; and the scheme’s criteria. • measures to help prevent slips, trips and falls. Households with an income of £25,000 or less may qualify if they have one or more occupants who are Advice and assistance to help you keep warm and vulnerable to the cold and/or have occupants aged safe is also offered. To check if you are eligible, use under five or over the age of 65 years. the contact details below:
Eligible health conditions include cardiovascular Private Sector Housing Team conditions, respiratory conditions (such as asthma Tel: 01782 234474 and COPD) and mental health conditions. Email: [email protected]
The types of works that can be carried out are: Refer to the useful contacts on page 61 for more organisations that can help you with money and • heating improvements such as boiler repairs housing support.
Visit www.carechoices.co.uk for further assistance with your search for care 13 Quitting smoking Quitting smoking is one of the best things you Stoke-on-Trent Stop Smoking Service can do for your health and wellbeing at any point Tel: 0800 085 0928 • Text: ‘Stokequit’ to 60777 in your life. Quitting smoking could also save you money. Web: www.stoke.gov.uk (search ‘online forms; get help giving up smoking’). The Stoke-on-Trent Stop Smoking Service provides free support for people who live, work Staffordshire or have a GP in Stoke-on-Trent and would prefer If you would like to quit smoking and you live in not to smoke. You are up to four times more Staffordshire, speak to your GP or pharmacist. likely to quit with the help of your local NHS Stop You can also contact the County Council’s Stop Smoking Service than if you choose to go it alone. Smoking Service on 0333 005 0095 or visit https://staffordshire.everyonehealth.co.uk/ For more information, use the details opposite: services/stop-smoking
Drugs and alcohol The misuse of drugs and alcohol causes serious use the details below: problems for young people and adults living in Stoke-on-Trent. It can impact on your health, Stoke-on-Trent Community Drug and Alcohol relationships, work and home life. The Community Service (CDAS) Drug & Alcohol Service (CDAS) is a free and Tel: 01782 283113 (over 18) or 01782 221090 confidential service available to anyone living in (under 18). Stoke-on-Trent. The service provides advice and Email: [email protected] support to anyone who is having problems with Web: www.scdas.org.uk drug and alcohol use. Support is also available for concerned family members. Refer to the useful contacts on page 55 for more organisations that can help you with drugs and If you are worried about yourself or someone else, alcohol support.
Sexual health services Sexual health clinics offer a range of services for Sexually transmitted infections (STIs) are anyone wishing to access support. infections spread by sex or sexual contact. A range of different STI tests are available at your The C-Card is a card that gives people quick local clinic. If you are 16 or over it is also possible and easy access to condoms. In Staffordshire, to test for chlamydia, gonorrhea, syphilis and Shropshire, Telford and Wrekin this service is HIV at home by ordering testing kits online from available to anyone aged 13-24. In Stoke-on-Trent, www.sh24.org.uk/orders/new if you are aged 13 and over you can access this service. Many local pharmacies are also able to offer Your GP can also offer support, advice, access to the C-Card and free emergency hormonal guidance and treatment for many sexual contraception to residents of Stoke-on-Trent. health-related issues.
LGBT Stoke is provided by the Sexual Health Psychosexual clinics provide help, support and Prevention Team and is a service created especially advice for individuals and couples with sexual for the LGBT+ community. More information problems. At the clinic you will see a doctor or a relating to services can be found online at therapist with a special interest and further training www.lgbtstoke.co.uk in the management of sexual problems.
14 Search for care at www.carechoices.co.uk to find support in your area Sexual assault is any type of sexual act occurring Stoke-on-Trent and North Staffordshire without the consent of one of the people involved. If Tel: 0300 7900 165 you have been sexually assaulted or raped there are free and confidential services available to support you. South Staffordshire Tel: 0300 124 5022 Stoke-on-Trent sexual health clinics Bentilee Neighbourhood Centre Shropshire Dawlish Drive ST2 0EU Tel: 0300 123 0994
Blurton Health Centre Telford & Wrekin Ripon Road ST3 3BS Tel: 0300 123 0994
Cobridge Community Health Centre For more information about the services available, Church Terrace ST6 2JN visit www.openclinic.org.uk
Meir Primary Care Centre Weston Road ST3 6AB
Shelton Primary Care Centre Norfolk Street ST1 4PB
To enquire about the support listed in this section, contact your local clinic using the following numbers:
Eating well Eating a healthy, balanced diet can play an Cook and Eat Well is a West Midlands initiative important part in maintaining good health and offering a free, six-week practical cooking can help you to feel your best. programme. This covers basic cooking skills, food labelling and how to shop on a budget. Malnutrition is a common health issue and occurs when a person’s diet doesn’t contain the For more information, use the details below: right amount of nutrients or there is a problem absorbing nutrients from food. You should Cook and Eat Well visit your GP if you believe you are at risk of Tel: 0800 464 0699 malnutrition. Your GP can check for signs and Email: [email protected] any underlying conditions. Web: www.cookandeatwell.co.uk
The lifestyle site for parents and • Birth to adulthood carers of children with additional • Real life blogs needs and those who support them. • Directory • Ask the experts www.myfamilyourneeds.co.uk • Monthly columnist
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Visit www.carechoices.co.uk for further assistance with your search for care 15 Loneliness and social isolation Loneliness is an individual experience. It can occur Could you: when the number of relationships you have is less • take someone’s wheelie bin out for them; than you would like. It can also be caused by the loss of an important relationship with one person (such • let someone go in front of you at the as in bereavement) or the lack of a wider circle of supermarket; friends or social network. • donate to a food bank; or Social isolation is when you find yourself alone due • smile at someone you haven’t met before? to difficulties in mobility, transport or poor health. For further information about this campaign, use the Stoke-on-Trent City Council examined this issue details below: further and found there were many ‘hotspots’ across the city. The Council also found that loneliness isn’t WAVE an issue that affects just one group of people; it can Tel: 01782 234234 affect anybody at any time in their life. Web: www.vast.org.uk/covid-19-support-network As a result, the Council ran an awareness-raising campaign to get people talking about loneliness and Refer to the useful contacts on page 56 for more isolation. It was called the ‘Let’s WAVE goodbye to organisations that can help combat loneliness loneliness’ campaign and proposed the following and isolation. actions people could take:
• Who around you could be lonely? Keep an eye out for neighbours, friends and family who may be feeling lonely or isolated.
• Ask ‘Are you alright?’. Take five minutes to chat and listen to people.
• Value the small things, like a beautiful sunrise or sunset.
• Everyone can play a part. Loneliness can significantly harm health, but little things like a friendly smile can make a big difference.
One of the simplest ways to tackle this problem is through random acts of kindness – a simple yet meaningful gesture could make someone’s day.
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests
16 Search for care at www.carechoices.co.uk to find support in your area Help at home
Enablement ‘Enablement’ (or ‘reablement’ in Staffordshire) is your independence following a period of ill health. about working with you, normally in your own home, The service may also provide support to avoid an or occasionally in a care home setting, to help you admission into hospital. A health professional will be regain independence, which you may have lost due able to provide more information about this service. to poor health, disability, a crisis or having spent a considerable time in hospital or residential care. Community enablement The Council will provide practical support, for Stoke-on-Trent City Council offers an enablement example, therapy, minor adaptations or assistive service through its Community Wellbeing Team. technology, to help you regain mobility, confidence and life skills such as cooking, personal care and The enablement service works with you to domestic tasks. During your period of care, your understand what matters to you, with an emphasis needs will be looked at regularly to check your on encouraging you to reach your optimum level progress and recovery. of independence. Your social worker or wellbeing assessor will be able to provide further information Enablement supports people to ‘do things for about this service. themselves’ rather than ‘having things done for them’. Enablement could reduce your need for Reablement in Staffordshire long-term services like residential care or Staffordshire County Council commissions a home care. reablement service that can help you to learn or re-learn necessary skills for daily living in your own Hospital-based enablement home. For more information about reablement The Midlands Partnership NHS Foundation Trust in Staffordshire, you can speak to a Staffordshire provides enablement at the point of discharge from Cares Adviser on 0300 111 8010 or email hospital to enable you to recover and optimise [email protected]
Falls prevention There are ways to reduce your risk of having a fall, 3. Have your eyesight and hearing checked including making simple changes to your home, annually. Vision and hearing play a vital role in doing exercises to improve your strength and balance and movement. balance or contacting specialist services that can help you. If you have fallen in the past, making 4. Keep your bones healthy by increasing your changes to reduce your chances of having another calcium and vitamin D intake (from dairy fall can help you overcome fears of falling again. produce, bony tinned fish and sunlight). 5. Ensure your home is well-lit, especially the stairs Here are 11 tips to reduce your risk of falls: and corridors; turn on a light when getting out of bed at night. 1. Ask your GP to review your medications and ask about the side effects. It’s particularly important 6. To avoid falls at home, you should ensure you that your medicines are reviewed annually if mop up spillages and remove clutter, trailing you’re taking four or more medicines a day. wires and frayed carpet. Use non-slip mats and rugs. 2. Prevent yourself from falling again or reduce your risk of having a fall by getting support from 7. If possible, keep items within easy reach to avoid a falls prevention team. climbing, bending and stretching.
Visit www.carechoices.co.uk for further assistance with your search for care 17 8. Ensure your shoes and slippers fit well and Tel: 01785 788477 have your toenails cut regularly. Email: [email protected] Web: www.ageuk.org.uk/staffordshire 9. Stay hydrated. Dehydration can cause you to feel sleepy and unsteady on your feet. The Midlands Partnership NHS Foundation Trust 10. Keep active. Doing regular strength and balance runs a Falls Prevention Service. The Specialist exercises can reduce your risk of having a fall. Falls Team, covering North Staffordshire and This can take the form of simple activities, such Stoke-on-Trent, helps those who have already as walking and dancing, or specialist training fallen, may fall or who are at risk of serious injury, programmes (see ‘staying active’ section on such as broken bones. page 12). 11. Consider buying some simple equipment or The Falls Prevention Team, covering South making some minor adaptations to your home Staffordshire, is available for people over 65 and (see the ‘Home adaptations’ section below for aims to increase awareness and prevent falls for more information). those at risk of falling or who are at risk of serious injury, such as broken bones. Stoke-on-Trent Revival will carry out home hazard checks to reduce North Falls Service the chance of falls in your home. A trained assessor Burslem Health Centre will visit your home to check for hazards like loose Chapel Lane ST6 2AB stair carpets, unsafe rugs or mats and will also look Tel: 0300 123 0995 (ext. 4422). at cooking and bathing safety. These checks are free, but you will need to pay for any materials. South Falls Service Salter Meadow Health Centre Tel: 0333 014 3389 Rugeley Road, Burntwood WS7 1AQ Email: [email protected] Tel: 01543 492490 Web: www.thisisrevival.org.uk Email: [email protected]
Age UK Staffordshire runs an Ageing Well Staffordshire Programme for men and women aged over 50 in Use the link below to access the Staffordshire Stoke-on-Trent to prevent falls by improving your County Council Home Safety Checklist. strength and balance. For more information, contact Web: www.staffordshire.gov.uk (search ‘home the Ageing Well Team at the top of the next column: safety checklist’).
Home adaptations By law, minor adaptations costing £1,000 or less for tenants with a disability who live in Council must be paid for by the Council if you have eligible housing (tenants living in other types of housing needs. For changes costing more than £1,000, a may be eligible for assistance through Disabled financial assessment might be carried out to see Facilities Grants – see page 19). what you can afford to pay towards the cost. In most cases, making simple changes to your home Requests for aids and adaptations can be considered can help make life easier. Equipment can help you if you, your partner or a member of your immediate to remain independent and keep you safe. See family is the tenant and is a permanent resident examples of simple adaptations you can make in the household. A person is regarded as being beginning on page 22. disabled if they have a physical, sensory or mental impairment, which has a substantial and Adaptations to Council housing long-term effect on their ability to carry out Stoke-on-Trent City Council can provide adaptions day-to-day activities within their home.
18 Search for care at www.carechoices.co.uk to find support in your area You must be referred to the Social Care sure you are getting the items that best meet your Occupational Therapy Service (SCOTS) for an needs. The organisations listed below can help you. assessment (see page 7) to ascertain if/what aids Also, refer to the assistive technology checklist or adaptations are required. An occupational on page 21 for useful questions to consider when therapist will carry out an assessment to determine buying or loaning equipment. if adaptations to the property are required. If major adaptations are required, the case will be The Disabled Living Foundation (DLF) has a range of referred to the Housing Assistance and Adaptations factsheets at www.dlf.org.uk giving general advice Team (HAAT). on a range of equipment. If you prefer, you can call the DLF helpline on 0300 999 0004. Examples of minor adaptations include grab rails, handrails and small ramps. Examples of major You can also get information and advice from adaptations include level access showers, stair lifts, AskSARA, provided by the DLF. The website has through floor lifts, ramps and hoists. links to a wide range of local services. Visit https://asksara.dlf.org.uk Please note, there are some exclusions to this service. Use the contact details below for more information: The NHS website provides a useful guide to care equipment, aids and adaptations at Social Care Occupational Therapy Service (SCOTS) www.nhs.uk/conditions/social-care-and-support- Tel: 0800 561 0015 • Email: [email protected] guide/Pages/equipment-aids-adaptations.aspx
Housing Assistance and Adaptations Team (HAAT) The Money Advice Service has further advice about Tel: 01782 232008 how and where to shop for the most Email: [email protected] suitable products at the cheapest price. Visit www.moneyadviceservice.org.uk Adaptations through the Disabled Facilities Grant (DFG) Where can I buy or loan equipment? Disabled Facilities Grants are available from the The Council cannot recommend certain providers Council to help provide disabled people with but does recommend shopping around to find items equipment or adaptations to enable them to live of good quality and price. It is also worth making independently, or to be cared for at home. The grant sure the company you loan or purchase equipment can fund adaptations to the home, such as ramps, stair from has a good returns policy, in case the items you lifts, level access showers or any other adaptations buy are not right for you. which help with access into and around the home. • Online – Nottingham Rehab Supplies (www.nrshealthcare.co.uk ) and Medequip An application for a grant involves an assessment of (www.manageathome.co.uk ) are websites needs by an occupational therapist from the Social where you can buy equipment online. Care Occupational Therapy Service (SCOTS) and a financial assessment (see page 8). However, grants • On the high street – most large equipment for disabled children under 19 are not subject to retailers have local shops where you can see the means-testing. products and test them before buying. Search online to find local shops near you. For more information, refer to these contact details: Staffordshire Tel: 0800 561 0015 Residents can use the online equipment and living aids Email: [email protected] catalogue (available via www.staffordshireconnects. info ) to search for products that can help maintain Buying or loaning your own equipment or regain independence. From bath lifts to walking Before you buy or loan any equipment, the Council aids and gadgets to help with everyday tasks, the recommends getting independent advice to make catalogue is packed full of hundreds of products.
Visit www.carechoices.co.uk for further assistance with your search for care 19 Medequip work with Staffordshire County Council, Stoke-on-Trent City Council and the NHS to provide assistive living equipment in your area. Medequip also provide a retail service for those who wish to purchase or rent equipment themselves.
If you would prefer to return equipment Return Recycle Reuse to Medequip yourself, you can bring it to our distribution centre: Help your Local Authority and NHS services by Medequip Stafford Depot returning equipment you no longer need Tollgate Drive Tollgate Industrial Park Contact Medequip now to request a collection Beaconside Call 01785 273950 Stafford ST16 3HS Email staff[email protected] Opening hours: Monday to Friday Return Recycle Reuse Copyright © 2017 by West Suffolk NHS Foundation Trust – used with permission from 8:00am to 6:00pm
0800 910 1390
Technology Enabled Care Service [email protected]
Lease a Care Alarm which is monitored 24 hours a day for as little as £2.99 per week
We will supply the equipment and monitor it 365 days per year, 24 hours per day. We will alert your next of kin, nominated contacts or emergency services to assist you in the event of an emergency.
Shop now at www.medequip-connect.com
0800 910 1313
Manage At Home’s range of products are designed to promote independence at home and manage daily living more easily. We stock a wide selection of over 3,000 mobility and disability aids to help you stay safe and independent at home.
Find us on: @ManageAtHome Call us or visit our website to request a free catalogue Shop mobility aids at www.manageathome.co.uk Assistive technology checklist © 2021 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit https://asksara.dlf.org.uk
You can download and print this checklist at www.carechoices.co.uk/checklists
Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?
Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?
Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?
Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?
Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?
Notes
Visit www.carechoices.co.uk for further assistance with your search for care 21 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.
Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise to improve your mobility. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.
Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? toggles, or there’s even technology available so Large-handled cutlery could help, or non-slip that you can turn your lights on and off using mats for the table. Lightweight cups and mugs your speech. with two handles could also be a solution.
Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.
Handled plug Chair raisers Chopping board Level indicator Teapot tipper
22 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/staying-independent-at-home/ There is also information on making larger adaptations to your home.
If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.
Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built-in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support. See page 24. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip-resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your council for switch if yours are difficult to use. an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you.
You could learn new ways of moving around, Stoke-on-Trent Adult Social Care Contact Centre purchase a leg lifter or a hoist or install grab rails Tel: 0800 561 0015 for support. Seek advice about these options. If the bed is the issue, you could buy an electric Staffordshire Cares Customer Contact Centre adjustable bed or raise the bed to the right height. Tel: 0300 111 8010
Grab handles Bed table Hand rail Hand trolley Tap turners
Visit www.carechoices.co.uk for further assistance with your search for care 23 Lifeline Alarm and Telecare Service The Lifeline Alarm Service is a button that you These are emergency responders trained press if you need help. You can press the button by St John’s Ambulance who can respond to at any time of day or night, which can be worn as a emergencies that don’t need the police, fire or pendant, wristband or brooch. The system can put ambulance services. For example, you might have you in touch with a person who can hear your voice, fallen and can’t get up, but you don’t need an speak to you through a base unit and arrange the ambulance to respond and transport you to A&E. support you need. A responder can come to your home, check you are OK using their medical skills and equipment, Telecare is the use of sensors placed around lift you safely using a special lifting cushion and the home to detect when problems might have help you back to your chair – leaving you safe and happened. For example, a smoke alarm can be used comfortable at home. to detect a fire, a flood detector can be used to alert you if the bath is overflowing, a pendant can The Lifeline Alarm and Telecare Service can help be used to detect if you have fallen and sensors can maintain your independence and bring peace of be used to spot if you have forgotten to take your mind to your family and loved ones. tablets or if you have left a door open. If any of the sensors detect a problem, the Telecare Service will You may be able to get Telecare through a social be alerted and will try to contact you, your carer or care assessment (see page 7), although many the emergency services. people choose to pay for this service from the Council (or from other providers). In Stoke-on-Trent, the Council runs an in-house Telecare and Lifeline Service. Locally based For more information, visit www.stoke.gov.uk and technicians can install and maintain the sensors and search ‘Lifeline’. a local call-handling team will be there to talk with you when you need help. For residents in Staffordshire, visit www.staffordshire.gov.uk and search ‘equipment The City Council also has a Responder Service. and technology’. Home care
To enable you to live in your own home for as long available from 6.00am until 10.00pm/11.00pm, as possible, a range of help is on offer, from day- seven days a week (this may vary dependent upon to-day tasks, such as cleaning, shopping and food the local authority). preparation/cooking, to support with personal care such as dressing, bathing, assisting to the toilet and prompting/administering medication. Care workers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks.
Care workers can deliver care and support in your own home to meet your assessed care needs; this can be done multiple times a day. Depending on the assessed level of care and support needs, these visits can be a minimum of 15 minutes or up to several hours. Services operate every day of the year, including bank holidays; visits are usually
24 Search for care at www.carechoices.co.uk to find support in your area Night services are also a form of home care and providers to help you understand the quality these services can be provided if you have an of care being delivered. See page 48 for identified eligible care need. The hourly rates for more information. these types of services are dependent upon the time of day and the duration of the care visits. For more information about paying for care at home, use the contact details below: In Stoke-on-Trent, the Council can broker home care services for people with eligible needs who Stoke-on-Trent Adult Social Care Contact Centre are funding their own care. There is a charge for Tel: 0800 561 0015 this service. Please contact the Council for more Email: [email protected] information. Web: www.stoke.gov.uk
Sitting services Staffordshire Sitting services provide care for longer periods of Staffordshire Cares Team time. This can be overnight or over several days. Tel: 0300 111 8010 Sitting services are usually care visits which last Email: [email protected] for a few hours, and can be arranged on a regular Web: www.staffordshire.gov.uk basis, an emergency basis or through the night (also known as night sits). Often sitting services are Refer to page 63 for the beginning of a list of all delivered to ensure that you are safe within your home care agencies operating in Stoke-on-Trent own home, for example following a hospital stay, or and Staffordshire. as carer relief for your family carer. The charges for this are dependent on the amount of care required, For further assistance with finding home care frequency and the duration. providers in your area, visit the Care Choices website at www.carechoices.co.uk Live-in care 24-hour live-in care can accommodate you if you have very high dependency on a permanent basis. It can also provide respite breaks for regular care workers and short-term support following hospital discharge.
In some cases, it’s preferable and more economical to have a care worker living in your home. This can be for a short period or on an ongoing basis. Typical charges for this service depend on the amount of care required and the skills required of the care worker to meet your needs. The cost that you will pay will also be subject to eligibility. For more information, refer to the ‘paying for care’ section on page 8. Fully managed high quality
Before you make any decisions regarding your affordable live-in care care, be sure to contact several providers and from £795 per week
I E V E L I ask for their ‘Service User’s Guide’, charges and E N
B
G
E a draft contract, so that you can see what the O R O A contract entails and what this means for you. D C 0808 301 2235 | AGINCARE.COM The Care Quality Commission (CQC) is the organisation that inspects and rates home care
Visit www.carechoices.co.uk for further assistance with your search for care 25 www.carechoices.co.uk
Search for care in your area
• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Home care agency checklist © 2021 Care Choices Ltd
Agency 1 Fees per week Quality rating*
Agency 2 £ £ Agency 3 £
We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists
About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?
Notes
*See page 48.
Visit www.carechoices.co.uk for further assistance with your search for care 27 Accommodation with care and support
There are various accommodation options that can incorporate care and support when needed.
Age exclusive housing Age exclusive housing refers to small clusters of Staffordshire flats or bungalows that are specifically designated to Staffordshire Cares Team older people. This type of housing does not include Tel: 0300 111 8010 any support services but usually incorporates design Email: [email protected] features that are helpful to older people.
For more information about age exclusive housing, use the contact details below and opposite:
Stoke-on-Trent Housing Solutions Team Tel: 01782 233696 Email: [email protected]
Shared Lives Stoke Stoke-on-Trent City Council has a Shared Lives bedroom in their home; scheme forming part of its Learning Disability • provide a healthy and varied diet including Provider Team. Shared Lives can offer you meals, snacks and drinks; and alternative accommodation if you are eligible. • have the right values and behaviours to support If you have eligible care and support needs, Shared a person with a learning disability. Lives can match you with an approved carer. Your likes, dislikes, hobbies and interests, as well as those Shared Lives carers can have any style of home of the carer, will be considered before introductions provided it meets the service’s fire, health and take place. The carer shares their family and safety requirements and is in good repair and community life and gives care and support tailored decoration. to your needs. You may move in permanently with your Shared Lives carer, or you may only stay for a Those who apply and are successful in becoming few nights. a Shared Lives carer will receive a fortnightly allowance to help with the cost of caring for you Who can access Shared Lives Stoke? (taking into consideration your level of need). If you are an adult aged 18 years and over, have a learning disability with care and support needs and What are the responsibilities of a Shared live in Stoke-on-Trent, you can access the service. Lives carer? The arrangement can be either a long- or short- Who can become a Shared Lives carer? term placement. The person requiring support A potential Shared Lives carer will need to: could come from any background and it’s important to remember that everyone’s care needs can differ. • be willing to share their home and family life A Shared Lives carer may need to support you with: with a person who has a learning disability and care and support needs; • information, advice and guidance; • have a comfortable and furnished spare • personal care;
28 Search for care at www.carechoices.co.uk to find support in your area • preparing food; the Shared Lives carer is carrying out their role properly. • domestic tasks;
• looking after medication; Shared Lives co-ordinators carry out regular visits to homes, talking to you and your carer. To ensure • managing money; everyone knows their role, a person-centred care • accompanying you to appointments; and support plan will be devised with you.
• providing transport to leisure activities or Shared Lives Stoke will ensure that you have a work placements; and fulfilling life within your community. If appropriate, your family and friends are encouraged to continue • encouragement to get involved with the usual contact wherever possible. local community. Shared Lives Stoke Shared Lives Stoke will complete a thorough Shared Lives Offices, The Meadows, assessment of the potential Shared Lives carer, Berryhill ST2 9JZ including a safeguarding check, references, Tel: 01782 235000 health and safety checks and attending training. Email: [email protected] Once complete, a report will be presented to an Web: www.stoke.gov.uk/sharedlives independent panel who will decide if the person can be an approved Shared Lives carer. Once approved, If you live in Staffordshire and would like to know the matching process can begin. more about the Shared Lives scheme, use the contact details below: How will the Council monitor the service? As a regulated service by the Care Quality Tel: 01543 448380 Commission, Shared Lives Stoke will monitor Shared Email: [email protected] Lives arrangements. The Council will make sure that Web: www.psspeople.com you are happy with your Shared Lives home and that
Supported living Supported living is designed to help you live more Stoke-on-Trent Adult Social Care Contact Centre independently in your local community. You can Tel: 0800 561 0015 choose where you live, the type of property and Email: [email protected] who provides your care. Staffordshire You will have a tenancy agreement (a contract Staffordshire Cares Team between you and the property owner/landlord) Tel: 0300 111 8010 and your care/support is provided separately. Email: [email protected] Support can vary from a few hours a week to up to 24 hours a day, depending on your assessed needs.
There are several different models of supported living, such as living in shared houses, living in individual tenancies in the community or in Adult Placement schemes.
For more information about supported living, use the contact details adjacent:
Visit www.carechoices.co.uk for further assistance with your search for care 29 Sheltered housing Sheltered housing refers to groups of bungalows or • level access throughout; flats, with their own kitchen, bathroom and front door, • events and social activities available to prevent with some on-site support. Most schemes provide a social isolation; and housing-related support service that helps residents to remain independent for as long as possible in their • access to 24-hour emergency support. own home. The service also encourages maximising income, accessing other support agencies and Stoke-on-Trent Sheltered Housing Team co-ordinates the right help at the right time. The Tel: 01782 235675 facilities and the level of support will vary between Email: [email protected] schemes, so it is worth looking at a few schemes before deciding which one is right for you. Staffordshire Staffordshire Cares Team Typical benefits of sheltered accommodation Tel: 0300 111 8010 include: Email: [email protected] • living in a community of older people; • the security of living in a complex of flats or bungalows, with features such as a door entry system and CCTV; • a residents’ lounge; • shared laundry room; • guest flat for overnight visitors;
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests
30 Search for care at www.carechoices.co.uk to find support in your area Extra Care housing Extra Care accommodation offers the same benefits • restaurant on site; and as sheltered accommodation but with enhanced • activities that promote and support facilities and care and support staff available 24 healthy living. hours a day. You would live in your own self-contained flat, within a purpose-built Current Extra Care schemes with whom Stoke-on- development comprising between 32 and 175 flats. Trent City Council commissions care services include:
Extra Care facilities support the improvement of • Berryhill Village – Bentilee; your welfare and encourage socialisation. You can • Camoy’s Court – Cobridge; be provided with better living accommodation at an affordable and competitive rate. Your wellbeing can • Maple West – Chell; improve due to a cleaner, healthier and safer living • Oak Priory – Abbey Hulton; environment which, in turn, can benefit your health and social care. • Rowan Village – Meir;
Although developments vary, the benefits of Extra • St Dominic’s Court – Hartshill; Care include: • West End Village – Stoke; and
• independent apartments with your own • Willow Barns – Blurton. front door; For more information about Extra Care, use the • wheelchair accessibility and Lifetime contact details below: Homes design; • shared communal areas; Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 • support facilities; Email: [email protected] • 24/7 emergency help; Staffordshire • individual support planning; Staffordshire Cares Team Tel: 0300 111 8010 • assistive technology (devices designed to maintain Email: [email protected] or improve your ability to do everyday things);
Care homes If you can no longer live independently at home Nursing homes and cannot be cared for by relatives/friends, a care Nursing homes provide the same level of support as home may be a suitable option. Moving into a care residential care homes, with the addition of 24-hour home is a big decision and you must be sure that it nursing care for people who need regular medical is the right decision for you. If you decide to start attention from a nurse. looking at care homes, it’s important to understand that they are split into categories. Dual-registered care homes Some care homes are dual registered which means Residential care homes they can provide both residential support and Residential care homes provide support 24 hours a nursing care. day for people who need regular help or supervision See the checklist on page 37 for useful with daily tasks such as personal care, dressing, eating, suggestions of questions to ask when looking at drinking, taking medication and supporting their care homes. mobility. Residential homes do not offer medical care.
Visit www.carechoices.co.uk for further assistance with your search for care 31 A happy place to live We pride ourselves on having a happy home, where residents and their families can enjoy spending quality time with each other and develop new friendships along the way.
We care for individuals with a variety of care needs, including: Residential, Nursing and Dementia Care.
Our homes in Cannock, Staffordshire: Creating Tudor House Magic Moments Care Home, 01543 330109 Windsor House Care Home, 01543 330119 Living We Together Living We WITH FOUR SEASONSLiving HEALTH CARE Together We Living We Together
Call our friendly team today, or visit: www.fshc.co.uk Care homes can specialise in the support they wish to stay permanently. provide, such as: • Long or permanent stay – means you will be living at the care home permanently. • dementia; A place to live • learning disabilities; Before you make any decisions regarding your care, be sure to contact several providers and ask for their • mental health conditions; happy ‘Service User’s Guide’, charges and a draft contract, • physical disabilities; so that you can see what the contract entails and We pride ourselves on having a happy home, where residents and what this means for you. • sensory impairment; their families can enjoy spending quality time with each other • caring for adults under 65; The Care Quality Commission (CQC) is the and develop new friendships along the way. organisation that inspects and rates care homes • caring for adults over 65; and to help you understand the quality of care being We care for individuals with a variety of care needs, including: • misuse of alcohol or drugs. delivered. Please see page 48 for more information. Residential, Nursing and Dementia Care. The length of stay at a care home can be varied: Refer to the residential care listings beginning on page 73 for all registered care homes and care • Short stay – when you know the date that you homes with nursing in the Stoke-on-Trent and will be leaving. It is usually for no more than Staffordshire area. Our homes in eight weeks. This can also be called respite care Cannock, Staffordshire: Creating (see page 45 for more information). Tudor House Magic Moments • Temporary stay – when you decide that you need to stay for longer than the eight weeks but Care Home, you still know the date you will be leaving, and/ 01543 330109 or you are in a trial period whilst deciding if you Windsor House Care Home, Out of county care 01543 330119 You may choose to live in another area of the Alternatively, this Directory’s website Living We country as you want to be closer to friends and (www.carechoices.co.uk ) has details of all care family. The home you choose must be suitable for provision in England. Together your assessed needs and comply with the terms and conditions set by the local authority. Full listings of residential care homes and nursing homes in the region start on page 73. Alternatively, You can contact the Care Quality Commission you can visit Living We through its website (www.cqc.org.uk ) where you will www.stokecommunitydirectory.co.uk or WITH FOUR SEASONSLiving HEALTH CARE find details of all registered care homes in the UK. www.staffordshireconnects.info Together We Living We Search for care in your area www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need Together • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests Call our friendly team today, or visit: www.fshc.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 33 For the best in Staffordshire, look no further
Abbey Court Care Home Alma Court Care Home Cannock | 01543 541034 Cannock | 01543 541330
Crispin Court Care Home Darwin Court Care Home Stafford | 01785 529163 Lichfield | 01543 541815
Hanford Court Care Home Hempstalls Hall Care Home Live Safe and Well Stoke-on-Trent | 01782 904481 Newcastle-under-Lyme | 01782 904483 Avery Healthcare is a leading and award winning national care provider offering residential, respite and dementia care. • Nutritionally balanced seasonal menus • Spacious, beautifully decorated bedrooms • A warm and friendly environment to make new friends • Safe visits for family and friends • Stimulating schedule of daily activities and entertainment • Highly trained staff teams
Horse Fair Care Home Rowan Court Care Home Rugeley | 01889 721170 Stoke-on-Trent | 01782 904595
averyhealthcare.co.uk averyhealthcare.co.uk For the best in Staffordshire, look no further
Abbey Court Care Home Alma Court Care Home Cannock | 01543 541034 Cannock | 01543 541330
Crispin Court Care Home Darwin Court Care Home Stafford | 01785 529163 Lichfield | 01543 541815
Hanford Court Care Home Hempstalls Hall Care Home Live Safe and Well Stoke-on-Trent | 01782 904481 Newcastle-under-Lyme | 01782 904483 Avery Healthcare is a leading and award winning national care provider offering residential, respite and dementia care. • Nutritionally balanced seasonal menus • Spacious, beautifully decorated bedrooms • A warm and friendly environment to make new friends • Safe visits for family and friends • Stimulating schedule of daily activities and entertainment • Highly trained staff teams
Horse Fair Care Home Rowan Court Care Home Rugeley | 01889 721170 Stoke-on-Trent | 01782 904595
averyhealthcare.co.uk averyhealthcare.co.uk We are here to help you and your loved one.
Your local Barchester care homes are welcoming new residents and provide the reassurance that residents’ well-being and safety are their priority.
• Personalised residential, nursing, dementia and respite care. • All staff are well-trained in infection control and dementia care. • We’re keeping relatives connected with their loved ones. • Wide choice of nutritious and delicious menus, prepared by talented chefs. • Daily life-enriching activities, to celebrate life and keep the fun in everything we do. • Barchester is one of the UK’s leading care providers – with 25 years’ experience and award-winning health and safety record.
Call to book an appointment to fi nd out how we can help.
Hilderstone Hall Lawton Manor Lawton Rise The Spires Stone, ST15 8SQ Stoke-on-Trent, ST7 3DD Stoke-on-Trent, ST6 5QS Lichfi eld, WS13 8JD 01889 861 843 01270 864 077 01782 488 349 01543 330 739
Barchester Healthcare is proud to be the only care provider to win the RoSPA Health and Safety Award in both 2019 and 2020. Care homes checklist © 2021 Care Choices Ltd
Home 1 Fees per week Quality rating*
Home 2 £ £ Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists
Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your taste? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Are there enough plug sockets in Fees the rooms? Do your fees cover all of the services Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Planning accessible to families? *See page 48.
Visit www.carechoices.co.uk for further assistance with your search for care 37 Specialist care
Learning disability There are an estimated 3,800 adults living with a independence and make the most of the learning disability (aged 18-64) in Stoke-on-Trent. opportunities available in your community;
Source: Office for National Statistics, United • supporting you if you are a young person with Kingdom Census, 2011. identified eligible care and support needs or if you have a disability through transition into As an adult with a learning disability, you may want adulthood and older age; and or need to move into accommodation to help you • supporting you if you are an adult to meet to become more independent or to meet your identified eligible care and support needs care and support requirements. This could mean through a range of services, including moving out of your family home and into your own direct payments. accommodation or sharing accommodation with others and receiving support. The Meadows Stoke-on-Trent City Council’s in-house short stay This could be independent living skills, cooking, and respite care service for adults with learning cleaning, travel-training or money management, disabilities and/or autism. as well as help with any health or care needs you Wrenbury Crescent, Berryhill ST2 9JZ may have. Tel: 0800 561 0015
The Council can provide support to people who are Staffordshire eligible under the Care Act 2014. Access to social For more information about getting help with care services is often not free and, as well as an learning disabilities, visit www.staffordshire.gov. assessment of your care and support needs, the uk/Care-for-all-ages/All-age-disabilities.aspx or Council will also undertake a financial assessment contact the Staffordshire Cares Team: with you to check if you can afford to contribute to the cost of the care and support that you need. This Tel: 0300 111 8010 could include meeting the full cost of your support.
Refer to the useful contacts on page 57 for more If you have a learning disability, you can also use a organisations that can provide support for people personal budget to pay for your support if you are living with a learning disability and/or autism. eligible. For more details, see page 11.
Stoke-on-Trent The Learning Disability and Enhanced Transition Social Work Team can work with you if you are aged 14-25, have eligible care and support needs and have a learning disability.
In addition, if you are a young person currently being supported by Children’s Social Care, and you may later require the support of Adult Social Care, the team can provide enhanced transition support. Through a social work approach, this includes:
• holistic assessments, enabling you to maximise
38 Search for care at www.carechoices.co.uk to find support in your area Physical disability There are over ten million people in the UK with a independent and not-for-profit sectors, as well as by long-term illness, impairment or disability. The most your local Council. Where you are eligible for health common disabilities are those that affect how you and adult social care support, help at home with move, including how you lift and carry things. personal care is available during the day and night, seven days a week if this is needed. Disabilities generally affect older people, with one in two people over the State pension age and one in A financial assessment will be undertaken and seven working adults having a disability. you may have to pay an affordable charge towards your support. See page 8 for more Help and advice is available from both local and information about assessments. There are also national organisations to help people with a private agencies offering help at home with physical disability to lead a happier, healthier and personal care and housework. See page 24 for more independent life. More information on these more information. organisations can be found on page 59. Please refer to the useful contacts on page 57 for The support you require will be tailored to your information about organisations that can support specific needs and may be provided by the people living with a physical disability.
Services for people with a sensory need The Stoke-on-Trent City Council Sensory Team can If you feel you would benefit from an assessment by work with you if you are over the age of 18 and: the Sensory Team, use the contact details below: • have a dual sensory loss (deaf/blind); Stoke-on-Trent Adult Social Care • are deaf or hard of hearing; Contact Centre • have severe sight loss (blind); or Tel: 0800 561 0015 Email: [email protected] • are partially sighted or experiencing significant visual loss. Staffordshire Staffordshire Cares Team The team will assess how your sensory needs affect Tel: 0300 111 8010 your daily life and can offer support such as: Email: [email protected] • providing some basic equipment to help you around the home (such as vibrating pagers Refer to the useful contacts on page 58 for linked with smoke alarms and liquid level more organisations that can provide sensory indicators to help you make a drink); impairment support. • letting you try out more complex equipment to see if it is right for you, before you decide on buying anything; • giving advice, information and signposting you to other places you can get help; • showing you how to do basic tasks at home (such as washing, dressing and preparing meals) with your sight loss; and • teaching you how to use a white cane to find your way around independently outside.
Visit www.carechoices.co.uk for further assistance with your search for care 39 Mental health Mental health issues can affect anyone at any resident and the North Staffordshire Wellbeing time. Wellbeing, or positive mental health, Service if you are a North Staffordshire resident. improves quality of life in many ways, including reducing limitations in daily life; better physical The teams can help with your mental health needs health; higher educational attainment; and offer appropriate treatments. The teams will greater likelihood of employment; and better also help if you live with a long-term condition such relationships. as diabetes, respiratory problems, chronic pain or fatigue. There are many different types of mental health needs, from mild issues to more severe and For more information, visit enduring conditions. Some examples include www.healthy-minds.org.uk if you are registered anxiety, dementia, depression, eating disorders, with a GP in Stoke-on-Trent or Obsessive Compulsive Disorder (OCD) and Post- www.northstaffswellbeing.co.uk if you are Traumatic Stress Disorder (PTSD). registered with a GP in North Staffordshire.
If you are concerned about an immediate risk Advice and support is also available for anyone living of harm – either to yourself or someone else – in Stoke-on-Trent and Staffordshire through the phone 999. Staffordshire Mental Health Helpline. Call 0808 800 2234, Monday to Friday, 7.00pm to North Staffordshire and Stoke-on-Trent 2.00am; and Saturday and Sunday, 2.00pm to 2.00am. residents The Access Team is the single point of contact Refer to the useful contacts on page 59 for more and access for all North Staffordshire Combined organisations that can provide mental health Healthcare NHS Trust services. The Access Team support. Also consider the following directly provides 24/7 cover for all mental health services delivered service and day opportunities. across Stoke-on-Trent and North Staffordshire. Hillcrest Recovery and Resettlement Service Tel: 0300 123 0907 (option one) or A supported accommodation service for 07739 775202 if this number is unavailable. adults with mental health needs. The service Web: www.combined.nhs.uk/our-services/ is delivered by a team of Support, Time and adult-community/crisis-care-centre Recovery (STR) workers. The team works in South Staffordshire residents partnership with Brighter Futures and a wide The Access Team is a 24/7 urgent NHS mental range of local mainstream services, providing health service providing telephone support, advice a safe and supported accommodation and and triage. This service is provided by Midlands resettlement service to adults with mental health Partnership NHS Foundation Trust. The team can and resettlement needs in Stoke-on-Trent. For offer advice and guidance to you, your family and referrals and further information contact the your carer if necessary. team on 01782 232630.
Tel: 0808 196 3002 Day opportunities Web: www.mpft.nhs.uk/emergency-help These operate within the community, offering a wide range of stimulating activities for adults with mental If you have any concerns about your mental health, health issues. Activities cover a large spectrum of which are not urgent, you should visit your GP, who interests and engagement which include relaxation, will be able to offer you advice and support and social walks, arts and crafts plus a variety of music and where appropriate an onward referral to specialist recording opportunities. Other opportunities include services. Self-referral or GP referrals can be made photography, poetry, yoga and healthy eating groups to Healthy Minds if you are a Stoke-on-Trent that run at different times during the year.
40 Search for care at www.carechoices.co.uk to find support in your area Growthpoint furniture restoration, fruit and vegetable A recreational, vocational, social care and production, plumbing training and woodwork employment-based horticulture project for activities, to name a few. adults with mental health needs based on a large allotment site at the Cauldon and District Project Manager Allotment in Shelton. The project offers a wide Geoff Yardley range of work-based activities such as landscape Tel: 07385 366552 gardening, educational courses, bike up-cycling, Email: [email protected]
End of life care Although the subject of dying is often painful document to help with outlining your wishes. The to contemplate, it is essential that you and your PPC document is designed to help you prepare for relatives discuss your wishes as you near the end of the future and gives you an opportunity to think your life. Good planning for all your needs should about, talk about and write down your preferences mean that you can (if you choose) remain in your and priorities for care at the end of life. home or care home in your last days and not have to You can see an example of this document at be admitted to hospital. www.dyingmatters.org/sites/default/files/ preferred_priorities_for_care.pdf When choosing a service, you should consider its end of life care philosophy and policies. Enabling It is also important to know that all health and people to die in comfort and with dignity is a social care staff must be trained in communication core part of providing care and the way care regarding end of life care and will be trained in professionals approach the process will be incredibly assessing your needs as well as those of your carer. important for you, your family and carers. It is worth asking care providers whether they are The service should have an open approach to end working towards The Gold Standards Framework of life care. It should initiate a conversation with you or similar standard. These can be used in various and your family and work with your GP and other settings, for example hospitals, primary care and health professionals (e.g. hospital doctor, Macmillan care homes, to improve the co-ordination and Nurse, hospice professional or district nurse), to communication between different organisations ensure that your needs and wishes are discussed involved in providing care for you near the end of and planned for. An end of life care plan should your life. also be drawn up, as it is vital to establish your preferences and choices. Refer to the useful contacts on page 57 for more organisations that can provide end of life care You could use the Preferred Priorities for Care (PPC) and support.
Dementia The term ‘dementia’ is used to describe a This year, one person will develop dementia every collection of symptoms, including a decline in three minutes, according to Alzheimer’s Society. memory, reasoning, communication and a gradual loss of skills needed to carry out daily activities. In Stoke-on-Trent, the Council has been working Dementia mainly affects older people, and with its partners to improve services and support after the age of 65, the likelihood of developing for people living with dementia and their carers. dementia roughly doubles every five years. The As a result, there has been great improvement most common type of dementia is Alzheimer’s in diagnosis rates and the services available to disease. Vascular dementia is second. support people with dementia and their carers.
Visit www.carechoices.co.uk for further assistance with your search for care 41 The Council’s vision is to create a a volunteer, allowing you to carry on doing the dementia-friendly community that helps to improve things you enjoy or to try something new. You will quality of life for people with a diagnosis of also have access to several other dementia support dementia and their carers. The Council will ensure services available locally such as advocacy, specialist that people are supported to live well with dementia day centres, a range of group or individual therapies, through working together with service users, carers social care and community nursing. and partner organisations to continue to deliver the National Strategy at a local level. Marrow House Stoke-on-Trent City Council has also developed Getting a dementia diagnosis a specialist integrated health and social care If you have any concerns, the first point of contact dementia centre called Marrow House. The centre should be your GP. They will talk to you about your brings together specialist dementia services and concerns and, where appropriate, refer you to a professionals under one roof. These services include: specialist memory clinic. • memory services which provide assessment, After diagnosis diagnosis, treatment, review and follow-up Following a formal diagnosis of dementia, you will checks for people living with dementia; be given access to the memory support service Dementia Connect, provided by Alzheimer’s Society. • the Community Mental Health Team, which provides assessment, treatment, care Dementia Connect combines face-to-face support management and review services for you with information offered by specially trained and others who may have a variety of issues Dementia Advisers. In addition, a service called Side including anxiety, depression, dementia and by Side may be offered to help reduce loneliness other mental health illnesses related to older and increase confidence. The service pairs you with age; and
Friendly Volunteers, Fun, Laughter, Advice, Support and Carers Forming Friendships Monthly Alzheimer’s Support Evenings Despite the COVID-19 Virus, over the past 9 months The MASE Charity has continued to make a difference to Carers in Cannock, Haughton, Hednesford, Stafford and Rugeley. A warm welcome would normally await Carers and their cared for attending MASE Groups. However the COVID-19 Pandemic forced them to close, leaving many Carers struggling to cope and isolated many people.
MASE Trustees and Volunteers have kept in close contact with their Carers throughout the past few months and have regular catch-up calls with them. A monthly newsletter with tips and tricks on how to deal Supporting Carers on their with difficult situations is sent to 280 Carers every month. The MASE remains confident that the fantastic Dementia Journey teamwork, camaraderie and positivity which has flowed The Monthly Alzheimer’s Support Evenings [MASE] for 11 years throughout the five groups will return in have become a well-established support network 2021. Sadly we do not have the return dates at this time. for people living with dementia in South Staffordshire. Carers, remember MASE Trustees are here to help you. If you have a problem, or if you would simply like us to The MASE helps reduce the stigma surrounding send you a Welcome Pack which contains information dementia and brings together people who are for both new and existing Carers, then please contact coping with the condition, in the hope of any of the Trustees whose numbers are shown in this removing the social isolation all too advert. Or, if you prefer, simply send an email to often faced by Carers. [email protected] One simple phone call or email could be your lifeline and give you the support, information and MASE TRUSTEES advice you need. Daphne/Richard: 07939 505455 Michael Creek: 01785 663596 www.themasegroup.com Proud Recipients of The Queen’s Award for Dave Degg: 07974 983459 Voluntary Services and The British Citizen Award Registered Charity No: 1137193
Dave Godden: 07968 848120 Company Limited by Guarantee No: 7228424 Winners of SCC Dignity in Care Award
42 Search for care at www.carechoices.co.uk to find support in your area • dementia reablement services that can community organisations. support you to regain skills and confidence to maximise your independence and remain ‘Living Well with Dementia in Stoke-on-Trent – Joint living in your own home for longer. Dementia Strategy 2020-24’ can be found on the City Council’s website. Visit www.stoke.gov.uk and The centre also has an information and advice search ‘dementia’. area that people living with dementia and their carers can use to access information, support and Dementia Connect Service advice from people who are compassionate and You can contact the service pre- or post-diagnosis. knowledgeable about dementia. Referrals can be made by yourself, your carer, a family member, your GP or your social worker. For more local dementia support services, visit Tel: 0333 150 3456 the Stoke-on-Trent Community Directory Email: [email protected] (www.stokecommunitydirectory.co.uk ). You can Web: www.alzheimers.org.uk/make-a-referral also sign up to the City Council’s email newsletter dedicated to dementia care. If you would like to Marrow House start receiving this free newsletter, or you have Specialist integrated health and social care information and/or events that you would like dementia centre. adding to it, email Forrister Street, Meir Hay ST3 1SQ [email protected] Tel: 01782 234903 The Stoke-on-Trent Joint Dementia Strategy was developed by Stoke-on-Trent City Council Refer to the useful contacts on page 58 for and Stoke-on-Trent Clinical Commissioning more organisations that can help provide Group in partnership with health, voluntary and dementia support.
The care she receives from the “ extremely hardworking and dedicated staff is second to none... M D (Son of Maple“ Tree Court Resident) published We’d like to thank all of our staff for their tireless work in these unprecedented times, ensuring that the lives of our residents remain active and fulfilled. You are the heart of our homes
Chesterton Lodge care home Newcastle-under-Lyme, ST5 7LB 01782 970689 Maple Tree Court care home Kidsgrove, ST7 1EL 01782 692979 www.anchor.org.uk/care-homes
9.5 Proudly not-for-profit Group review score (The average from the 75%+ of Member * carehome.co.uk review scores are based on independent reviews with a maximum Records with a Review Score)* score of 10. Review quoted and rating correct as of 01/12/2020.
Visit www.carechoices.co.uk for further assistance with your search for care 43 Residential dementia care checklist © 2021 Care Choices Ltd
Home 1 Fees per week Quality rating*
Home 2 £ £ Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 37. You can download and print this checklist at www.carechoices.co.uk/checklists
Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get a choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia-specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?
Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?
*See page 48.
44 Search for care at www.carechoices.co.uk to find support in your area Help with caring for someone
Providing unpaid care for relatives or friends through the process if they need one. when they are in need is a role that most of us will undertake at some point in our lives. In Stoke-on- This assessment will consider the impact that caring Trent, it is estimated there are over 27,300 informal/ has on the carer’s health and wellbeing and the unpaid carers with thousands more across the things that they want to achieve in their life, such as Staffordshire region. work, study or getting out and about more. If the carer’s assessment identifies a need for Source: Office for National Statistics, United support, the carer will receive a support plan, Kingdom Census, 2011. which shows their needs and how these will be met. The Council has a duty to provide personalised A carer is anyone, including children and adults, who information and advice to meet any needs which are looks after a family member, partner or friend who not eligible for funded support. needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot Children and young people under the age of 18 who cope without their support. Many people with caring are looking after someone are called young carers responsibilities do not identify themselves as carers and are protected by legislation. and just see themselves as spouse, parent, sibling, friend or neighbour and could be missing out on The NHS Carers Direct Helpline is a support service valuable support. for people who look after someone else. It can give carers information covering all aspects of caring, There is help available for people in Stoke-on-Trent including advice and support, benefits, local services who are in an unpaid caring role. Carers are entitled and more. to a formal carers’ assessment carried out by Adult Social Care or a universal assessment completed by Tel: 0300 123 1053 a commissioned carer support service. To request a formal assessment, ring 0800 561 0015. Carers Refer to the useful contacts on page 54 for more are also entitled to an advocate to support them organisations that can provide support for carers.
Respite care Carers may need a break from their caring If you are a carer living in Stoke-on-Trent and responsibilities from time to time. This may be achieved respite care is required urgently, please contact by the person who is being cared for attending a day 0800 561 0015. If you call between 5.00pm and centre or care home, or by having a care worker visiting 8.30am, the Emergency Duty Team will answer. the person’s home to take over the caring role. This is known as ‘respite care’ and may be a regular break of a Staffordshire few hours, a week or a period of a few weeks. If you receive respite care, there is a financial assessment to determine how much, if any, you will Respite care is considered a service for the person be asked to pay towards the cost of your care. being looked after, so any financial contribution from the Council will be based on their assessment. Respite care is considered a service for the person being cared for, so any financial If an assessment has been completed and respite care contribution from Staffordshire County Council is recommended, there is a flat rate amount to pay. will be based on their assessment. The value A financial assessment will not be required unless a of your house is disregarded in the financial form of permanent care is likely to be required. assessment.
Visit www.carechoices.co.uk for further assistance with your search for care 45 Resource for those supporting disabled children My Family, Our Needs is an online resource providing policy and signposting, there is a lifestyle section impartial information for parents, carers and for parents covering topics such as health and practitioners supporting children from birth to 25 wellbeing, work, family and relationships. Visit years with additional needs. As well as guidance, www.myfamilyourneeds.co.uk Where to go for independent advice and guidance
Advocacy Advocacy is a process of supporting and enabling Who can act as an independent advocate? people to express their views, thoughts and concerns; An independent advocate must be experienced, access information, advice and guidance; and explore qualified and must be independent of the local choices and options for services and care provision. authority, NHS and other health care providers. You can choose an appropriate individual to be your Advocacy aims to: advocate. Alternatively, professional advocates are available. • ensure your voice is heard and listened to; • find out your views, wishes and aspirations and What is Independent Mental Capacity Advocacy put these across to the people who need to (IMCA)? know; and An advocate who has been training in the Mental Capacity Act is called an IMCA. • ensure you can make your own choices in life and have the chance to be more independent. If you are 16 or over and have been formally This does not mean doing everything by yourself, assessed to lack mental capacity, and have no it means being in control of your life and appropriate friends or family to consult, then you decisions relating to you. must have an IMCA present when you need to make a decision about: Advocacy is independent support that is time- limited and free of charge at the point of request. • a serious medical treatment;
Who might need an advocate? • where you live; Local authorities want to involve you (if you are aged 14 or over) and your carer in making decisions about • whether a Deprivation of Liberty Safeguards your care and support. This means supporting you to (DoLS)* needs to be applied; and understand the care and support process, how you • having someone else making decisions on your can be involved and take part and how/if you can behalf about what is best for you, i.e. a doctor or lead or direct the process. care manager. All local authorities must arrange an independent *DoLS is set to be replaced by the Liberty Protection advocate if: Safeguards. Contact Stoke-on-Trent City Council for • you have substantial difficulty being involved in more information. decisions around your care and support; and Tel: 0800 561 0015 • there is no appropriate individual available to Email: [email protected] support and represent your wishes.
46 Search for care at www.carechoices.co.uk to find support in your area What is Independent Mental Health Advocacy Independent Health Complaints Advocacy (IMHA)? If you want to complain about an NHS service, or The IMHA service is a specialist type of mental someone wants to make a complaint on your behalf, health advocacy. the NHS Complaints Advocacy can support you. The service aims to help you understand your options An IMHA should be provided for you if you are: and support you through the NHS complaints process. Support will be agreed with you and an • detained under the 1983 Mental Health Act as advocate will work with you to ensure you get the revised (even if on leave of absence from the best possible resolution to your complaint. hospital) apart from patients detained under sections 4, 5(2), 5(4), 135 or 136; Stoke-on-Trent • conditionally discharged or a restricted patient; The City Council has appointed Asist to provide advocacy services for residents of Stoke-on-Trent. • subject to guardianship; or Asist • under a supervised Community Treatment Tel: 01782 845584 Order.
For more information about advocacy services in If none of the above applies to you, you are Stoke-on-Trent, use the contact details below. also eligible:
• if you are being considered for a treatment to Stoke-on-Trent Adult Social Care Contact which Mental Health Act Section 57 applies Centre (i.e. treatments requiring consent and a second Tel: 0800 561 0015 opinion); Email: [email protected] • if you are liable to be detained under the Act; Staffordshire or There is a range of specialist advocacy services in • if you are under 18 and being considered for Staffordshire. You can find details by visiting Electro-Compulsive Therapy or any other www.staffordshireconnects.info treatment to which Section 58A applies (i.e. treatments requiring consent or a Refer to the useful contacts on page 54 for more second opinion). organisations that can provide advocacy services.
Obtaining legal advice A solicitor can give you independent advice about have an LPA, the Court of Protection can issue wills, making gifts and managing your property. Orders concerning your property and financial Some can also offer guidance on immediate and affairs, or you can appoint someone to help with long-term care plans. these decisions. This procedure can be a slow and expensive process, so it may be advisable to Lasting Powers of Attorney (LPAs) are legal arrange and prepare an LPA in advance. documents which allow you to appoint someone you trust to make decisions on your behalf. This An ‘advance statement’ is a written document gives you more control over what happens to which allows you to communicate your wishes you if you have an accident, an illness or are regarding future medical treatment, but it is not unable to make decisions yourself. This includes legally binding and, therefore, does not have to be making decisions about consent to healthcare followed. You may instead wish to make a living will, and/or medical treatment, your property and/ otherwise known as an ‘advance decision’, detailing or your financial affairs. An LPA is only valid once the treatment that you do not want to receive in registered with the Office of the Public Guardian. specified circumstances. Advance decisions are If you are unable to make a decision and do not legally binding and must be followed.
Visit www.carechoices.co.uk for further assistance with your search for care 47 Checking the quality of your care
Inspecting and regulating care services Health and social care easily see where a service is performing well, and services must be registered where it needs to improve. to show that they meet a set of standards. It’s always a good idea to check inspection reports and ratings when choosing a care service. You can The Care Quality Commission (CQC) is the find reports and ratings on the CQC’s website independent regulator of health and social care in (www.cqc.org.uk ). Care providers must also England. It registers care providers and inspects and display their latest rating at their premises and on rates services. When things go wrong, the CQC can their website. also take action to protect people who use services. You can also tell the CQC about your experiences After an inspection of a care home or home care of care – good or bad. It can use your information agency, the CQC publishes a report of what it found. to see where it should inspect next, and what to The report looks at how well the service meets look out for when it does. If you want to share your the CQC’s five key questions: Is the service safe? experience of care, visit www.cqc.org.uk/share Effective? Caring? Responsive to people’s needs? Well-led? Tel: 03000 616161 Email: [email protected] Each care home and home care agency will get Web: www.cqc.org.uk an overall rating of outstanding, good, requires Write to: The Care Quality Commission, Citygate, improvement or inadequate. It will also get ratings Gallowgate, Newcastle upon Tyne NE1 4PA for each key question. The ratings mean you can
Healthwatch Healthwatch Stoke-on-Trent and Healthwatch To see how Healthwatch uses your stories, visit Staffordshire are the independent champions for www.healthwatchstokeontrent.co.uk/GDPR people using local health and social care services. Healthwatch Stoke-on-Trent Healthwatch listens to what you like about The Dudson Centre, Hope Street, services and what could be improved, shares Hanley ST1 5DD its views with those with the power to make Tel: 01782 683080 changes. You can also speak to Healthwatch to Email: [email protected] find information about health and social care Web: www.healthwatchstokeontrent.co.uk services available locally. Staffordshire The sole purpose of Healthwatch is to help make Healthwatch Staffordshire care better for you. Tel: 0800 051 8371 You can anonymously share your story and Email: thoughts about doctors, hospitals, opticians, [email protected] dentists, outpatients and other health and Web: www.healthwatchstaffordshire.co.uk social care services in Stoke-on-Trent to the Healthwatch Feedback Centre. Your story has For information about how to make a complaint to the power to make change happen. the local authority, see page 50.
48 Search for care at www.carechoices.co.uk to find support in your area SARCP SARCP represents a number the foundation for delivering good-quality care of independent providers, that is sustainable. If you require social care, including care homes and home including residential, nursing care, home care or care agencies throughout the county. The aims services during the day, then your Adult Social Care are to promote high-quality care and to represent department may be able to assist with funding. You the membership – and their clients – in regular may also qualify for certain welfare benefits. meetings with, for example, social care and health departments and clinical commissioning groups. Should you need further clarification regarding the above – or any aspect relating to care – then SARCP supports local independent care providers to please contact: access training and provides up-to-date information to ensure compliance with the Care Quality SARCP Commission. Events are arranged covering new Offices 23/24, Brookside Business Park, Cold legislation, innovative themes and an opportunity Meece, Near Stone ST15 0RZ for networking. Tel: 01785 760070 Email: [email protected] or [email protected] Individual independent care providers strive to Web: www.sarcp.com obtain and maintain a good reputation as this is
Stoke-on-Trent City Council – Quality Monitoring and Improvement Team The City Council commissions and procures Any issues or concerns are taken up directly with the high-quality, efficient and effective services to care provider and if required, improvement plans are support adults and older people. put in place to address the issue(s).
The Quality Monitoring and Improvement Team manages the contracts with providers and ensures that services delivered on behalf of the Council and its health partners are of a good quality and deliver the desired outcomes for the Council’s residents.
Contract Management and Quality Monitoring is carried out regularly, its frequency is determined by risk profiles, including site visits, information returns and where relevant, is conducted with partners including the Care Quality Commission and the Healthwatch Enter and View programme.
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests
Visit www.carechoices.co.uk for further assistance with your search for care 49 Complaints, comments and compliments Adult Social Care is here to support and listen to You can also ask the Local Government and Social complaints, comments and compliments. You should Care Ombudsman (LGSCO) to consider your case feel able to complain about any aspect of your care if you are not happy about how a service has dealt or experience which affects your happiness, comfort with your complaint about care or an experience and wellbeing. The Council will listen and consider that you have had. However, the LGSCO will ask the how things can be improved. Making a comment or local authority to resolve a complaint locally before complaint will not put you at a disadvantage or place getting involved. If you are a self-funding resident the services that you receive at risk. within a care setting, you need to contact the LGSCO in the first instance if you have a complaint. Who can make a complaint? You have the right to complain if you, a family Stoke-on-Trent member or someone close to you receives a social You should contact the member of staff who has care service, has been refused a service or has been been supporting you in the first instance. If you affected by a plan or decision. You should be aware still feel unsatisfied after receiving this response, that if you are making a complaint on behalf of the complete the online customer feedback form which person receiving the service, the Council may need can be found on the Council’s website. Alternatively, to seek their consent for you to do this. you can contact the Customer Feedback Team:
How can you tell the Council what you think? Email: [email protected] The Council aims to solve any problems as quickly Web: www.stoke.gov.uk/customerfeedback as possible. It is best for you to initially contact the staff you have been dealing with or the manager Staffordshire of your care service. All registered providers have You should contact the member of staff who has a complaints procedure, details of which must be been supporting you in the first instance. If you made available to clients, residents, relatives still feel unsatisfied after receiving this response, and carers. contact the Staffordshire County Council Customer Feedback and Complaints Team: If you remain dissatisfied following the outcome, there are several options available to you. You Tel: 0300 111 8004 may contact the Adult Social Care Complaints Email: complaintsandcustomerfeedback@ Manager or, if your concern is regarding a breach of staffordshire.gov.uk regulation, the Care Quality Commission (see page Web: www.staffordshire.gov.uk 48 for contact details). Local Government and Social Care Ombudsman You can also complain to your local authority; PO Box 4771, Coventry CV4 0EH Stoke-on-Trent City Council and Staffordshire Tel: 0300 061 0614 County Council welcome your feedback, whether Web: www.lgo.org.uk you have a complaint, comment or compliment.
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50 Search for care at www.carechoices.co.uk to find support in your area Further information online
There is a lot of information available online Stoke Library which can help your health and wellbeing. Free Stoke Local Centre, South Wolfe Street ST4 4SZ computer access, internet access and computer Tel: 01782 238446 skills training are available in all libraries across Stoke-on-Trent: Tunstall Library Victoria Institute, The Boulevard ST6 6BD Bentilee Library Tel: 01782 238471 Bentilee Neighbourhood Centre, Dawlish Drive ST2 0EU To find libraries in the wider Staffordshire County, Tel: 01782 231315 ring 0300 111 8000 or visit www.staffordshire.gov.uk/libraries City Central Library Bethesda Street, Hanley ST1 3RS Tel: 01782 238455
Longton Library Sutherland Institute, Lightwood Road ST3 4HY Tel: 01782 238424
Meir Library Sandon Road ST3 7DJ Tel: 01782 237559
Stoke-on-Trent City Council website You can easily find information about care and centres in your area. support available in Stoke-on-Trent via the Council’s website at www.stoke.gov.uk Council Tax and benefits
The information available includes: • how to apply for welfare benefits; and • help with budgeting. Adult care and wellbeing
• how to report abuse and neglect; Housing and neighbourhoods
• understanding social care assessments; • Council housing;
• paying for care and support; • private housing; and
• how to live independently, including finding out • homelessness. about Lifeline and Telecare technology; and Children and families • information about disability grants. • children and youth centres; Libraries, sport and leisure • Special Educational Needs and Disabilities • activities to help you live a healthy lifestyle; and (SEND); and
• information about museums, parks and leisure • childcare.
Visit www.carechoices.co.uk for further assistance with your search for care 51 The website also allows you to sign up for email following services online: newsletters on various topics such as dementia care, • Council Tax; disability-friendly activities, community and resident associations and much more. • Business rates;
MyStoke online account • Benefits; You can register for a MyStoke online account via • Housing rent and tenancy; and www.stoke.gov.uk/myaccountpage • Report issues such as fly tipping, litter, graffiti The MyStoke account can help you to: and potholes.
• request and track a range of Council services; and The MyStoke mobile app is available for both iOS (Apple) and Android (Google Play). The app gives • view your local services and facilities. you additional ways to stay in touch and up to date The MyStoke account can also help you access the with Council services.
Stoke-on-Trent Community Directory The Stoke-on-Trent • advocacy; Community Directory has been launched to help you quickly and easily find • legal support; information about local groups and organisations in • transport; and Stoke-on-Trent. • keeping safe. The directory can be used to find local support and information in the following areas: Groups and organisations can be searched for using location, age group and targeted • care homes and supported accommodation; health conditions. • help with caring for someone; The Community Directory is compatible with • help at home; mobile phones and tablets meaning you can access • things to do; information when you’re on the move.
• help with money, benefits and employment; Stoke-on-Trent Community Directory • health, mental health and wellbeing; Web: www.stokecommunitydirectory.co.uk
Staffordshire County Council website You can easily find information about care and The myStaffs mobile app is available for both iOS support available in the wider Staffordshire area via (Apple) and Android (Google Play). The app gives Staffordshire County Council’s website at you additional ways to stay in touch and up to date www.staffordshire.gov.uk/care-for-adults with Staffordshire County Council services.
Staffordshire Connects Staffordshire Connects is an online directory across the wider county. providing details about hundreds of different care Staffordshire Connects and support services, organisations, local activities, Web: www.staffordshireconnects.info events, clubs and community groups taking place
52 Search for care at www.carechoices.co.uk to find support in your area NHS website The NHS website is the UK’s biggest health website, • low mood; connecting you to information and local services. • stress; It provides medical information, a self-help guide, a symptom checker and a useful A-Z health • sleep; encyclopaedia. There is also a telephone advice • quit smoking; line, which you can call when you need medical help • drink less; quickly, but not in an emergency; dial 111 or visit www.nhs.uk • eat better; • move more; NHS One You website ‘One You’ provides tips, tools, support and • diabetes; encouragement to help improve your health. It helps • sexual health; you to find the right balance to make changes that • lose weight; fit your lifestyle and help to make you feel good. • check your health; Areas of help include: • helping others; and • anxiety; • urgent support.
NHS mobile apps The following mobile apps are available for both iOS • Active 10; (Apple) and Android (Google Play): • Drink Free Days; • NHS App; • Couch to 5K; and • NHS Smoke Free; • Easy Meals.
Finding care in your area Looking for care in your area? Want to know the You can also view an electronic version of this quality rating of providers you’re considering? Care Directory on the site and have it read to you by Choices, publisher of this Directory, has a website using the ‘Recite Me’ function. Visit providing comprehensive details of care providers as www.carechoices.co.uk well as essential information.
You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country.
Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others.
The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 48), indicating the quality of care provided.
Visit www.carechoices.co.uk for further assistance with your search for care 53 Useful contacts
In this section, you will find local groups and organisations who can help improve your wellbeing. For a full list of local groups and organisations, visit the Stoke-on-Trent Community Directory at www.stokecommunitydirectory.co.uk
Staying safe For more information, see ‘Keeping safe’ beginning Staffordshire Victims Gateway Service on page 5. A free and confidential service that provides information, advice or practical and emotional Challenge North Staffordshire support to all victims of crime in Staffordshire, even Working with victims of hate crime – people if you haven’t reported the crime to the police. targeted because of disability, race, gender, age, Tel: 0330 088 1339 religion or sexual orientation. Anyone who witnesses Email: [email protected] or is a victim of such an incident can be referred to Web: www.staffsvictimsgateway.org.uk the service. Tel: 0330 111 1999 National Email: [email protected] Web: www.challengenorthstaffs.org Action on Elder Abuse (Hourglass) Works to protect and prevent the abuse of you if Glow you are a vulnerable older adult. If you are experiencing abuse of any kind in your Tel: 0808 808 8141 relationship, Glow can help. Whether it is supporting Web: www.wearehourglass.org you to stay safe where you are now, or help to find immediate safe accommodation, you don’t have to go through abuse alone. Tel: 0330 094 5559 Email: [email protected] Web: www.findtheglow.org.uk
Advocacy support For more information, see ‘Advocacy’ on page 46. Beth Johnson Foundation The Dementia Advocacy Project provides Asist independent advocacy support if you are living Support if you need advocacy under the Mental with dementia. Health Act. Tel: 01782 844036 Tel: 01782 845584 • Email: [email protected] Email: [email protected] Web: www.asist.co.uk Web: www.bjf.org.uk
Carer support For more information, see ‘Help with caring for and young carers across Staffordshire, including someone’ beginning on page 45. carers who live out of the area but provide care for someone living in Staffordshire. Carers Hub, The Tel: 0330 123 1937 • Email: [email protected] The hub provides services to all unpaid adult Web: www.thecarershub.co.uk
54 Search for care at www.carechoices.co.uk to find support in your area CASS The Carers Association National CASS is a registered charity providing advice, information and support to family members or Carers Trust friends who care for a loved one in Staffordshire. The largest provider of comprehensive carers’ Support is available over the phone, online or at support services in the UK. group sessions. Tel: 0300 772 9600 Tel: 01785 606675 Email: [email protected] Email: [email protected] Web: www.carers.org Web: www.carersinformation.org.uk Carers UK North Staffs Carers’ Association The voice of carers. Offers information, training and ongoing support to Tel: 0808 808 7777 carers of all ages, ensuring that each case is treated Email: [email protected] in a confidential manner. Web: www.carersuk.org Tel: 01782 793100 Use the home care agency checklist on page 27 Email: [email protected] for ideas of questions to ask providers. Web: www.carersfirst.com
Drug and alcohol support For more information, see ‘Drugs and alcohol’ Email: [email protected] beginning on page 14. Web: www.al-anonuk.org.uk
National FRANK Facts, support and advice on drugs and alcohol. Al-Anon Family Groups Tel: 0300 123 6600 (24 hours a day, seven days Worried about your or someone else’s drinking? Help a week). and hope for families and friends of alcoholics. Text: 82111 Helpline: 0800 008 6811 (10.00am to 10.00pm daily). Web: www.talktofrank.co.uk
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests
Visit www.carechoices.co.uk for further assistance with your search for care 55 Support for older people Age UK Staffordshire of activities has been designed to help achieve this. Age UK Staffordshire is an independent local Due to these uncertain times, activities are being charity. It is the largest voluntary sector provider offered at home to help keep minds and bodies for older people in Staffordshire and has been active, alongside regular health and wellbeing calls. working in the local community to help older Tel: 01782 917938 people for over 40 years through a wide range of Email: services, activities and events. [email protected] Tel: 01785 788477 Email: [email protected] National Web: www.ageuk.org.uk/staffordshire Friends of the Elderly Beth Johnson Foundation A charity that will support you if you are an older The Healthy Generations Project helps people person with a range of practical needs. aged 50 years and over manage their health and Tel: 0207 730 8263 wellbeing using digital technology. Email: [email protected] Tel: 01782 844036 Web: www.fote.org.uk Email: [email protected] Web: www.bjf.org.uk Independent Age Advice on home care, care homes, NHS Services, CareLink housing and other issues. Provides a free befriending service, over the Tel: 0800 319 6789 phone and face-to-face, small community social Email: [email protected] friendship groups, trips and activities, help to Web: www.independentage.org maintain healthy and independent living and support to link you with community groups to Silver Line, The reduce loneliness and isolation. The Silver Line is a free national confidential helpline Tel: 01782 810320 providing information, friendship and advice to you Email: [email protected] and other older people, open 24 hours a day, every Web: www.saltbox.org.uk/carelink day of the year. Tel: 0800 470 8090 Healthy, Happy Lives Web: www.thesilverline.org.uk A Royal Voluntary Service programme supporting older people living with conditions such as frailty and cognitive impairment, to improve their health and emotional wellbeing. The programme aims to give all older people, whatever their ability, the tools to help them shape and have more control over their later life experiences. An evidence-based set
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56 Search for care at www.carechoices.co.uk to find support in your area End of life care and support For more information, see ‘End of life care’ Tel: 01782 344300 beginning on page 41. Email: [email protected] Web: www.dmhospice.org.uk Donna Louise Information on services for children and young Katharine House Hospice people with life-shortening conditions. Provides end of life care and support in Web: www.thedonnalouise.org mid-Staffordshire. Tel: 01785 254645 Douglas Macmillan Hospice Web: www.khhospice.org.uk Provides all hospice services free of charge to patients with life-limiting illnesses in Stoke-on- National Trent, North Staffordshire and the surrounding villages, also offering supportive care to families Hospice UK and carers. The hospice helps adults living with A charity for you if you are involved in palliative, end cancer and non-cancer life-limiting illnesses such as of life or hospice care. advanced heart failure, dementia, motor neurone Tel: 0207 520 8200 disease and incurable lung diseases. Web: www.hospiceuk.org
Disability Support For more information, see ‘Specialist care’ beginning that aims to help you if you are living with a disability on page 38. in North Staffordshire to fully engage with the demands of today’s society. Disability Solutions West Midlands Tel: 01782 638300 A Disabled Peoples User Led Organisation (DPULO) Web: www.disabilitysolutions.org.uk
Learning disability and/or autism support For more information, see ‘Learning disability’ beginning on page 38.
Lifeworks Staffordshire Charity supporting high-functioning individuals, from the age of 14 years and over, who are on the autistic spectrum, or who think they are on the spectrum but do not yet have a formal diagnosis, to achieve a sustainable lifestyle. Tel: 01782 615222 Email: [email protected] Web: www.lifeworksstaffordshire.org.uk
National
British Institute of Learning Difficulties (BILD) Committed to improving your quality of life if you have a learning disability. Tel: 0121 415 6960 Email: [email protected] Web: www.bild.org.uk
Visit www.carechoices.co.uk for further assistance with your search for care 57 Sensory impairment support For more information, see ‘Services for people with DEAFvibe UK a sensory need’ beginning on page 39. DEAFvibe supports people who are deaf, deafened, hard of hearing or deafblind, as well as their Beacon for the Blind families, friends and carers in Stoke-on-Trent and Supporting people living with sight loss to thrive and Staffordshire. Services include a café session, HUB live more independent lives for more than 140 years. sessions on a one-to-one basis and ‘The VIBE’, a From employment and life skills, sport and leisure peer-to-peer support group to promote inclusion activities through to the latest equipment and and reduce isolation. assistive technological aids. Tel: 07923 489800 Tel: 01902 880111 Email: [email protected] Email: [email protected] Web: www.deafvibe.co.uk Web: www.beaconvision.org
Deaflinks Staffordshire Provides various social and support services to the local deaf and hard of hearing community. Open Monday to Friday, 10.00am to 3.00pm. Contact the service for more information or to make an appointment. Tel: 01782 219161 SMS: 07791 459307 Email: [email protected] Web: www.deaflinksstaffordshire.com
Dementia support For more information, see ‘Dementia’ beginning on with dementia need. Carers can access support, page 41. advice and training through a Dementia Liaison Coordinator, carer cafés and training. Approach Dementia Advisory Service Tel: 01782 214999 Approach believes that everyone affected by Email: [email protected] dementia should be supported to live their life Web: www.approachstaffordshire.co.uk the way they choose. Offering quality services to promote positive wellbeing for individuals living with dementia and families, and promoting person-centred care through one-to-one, group and wellbeing activities, Approach recognises that family carers provide the stability that people living
The lifestyle site for parents and • Birth to adulthood carers of children with additional • Real life blogs needs and those who support them. • Directory • Ask the experts www.myfamilyourneeds.co.uk • Monthly columnist
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58 Search for care at www.carechoices.co.uk to find support in your area National where partners, family, friends or carers can enjoy an outdoor break together. Holidays are usually five Alzheimer’s Society days long, can be bespoke, are subsidised and are Leading the fight against dementia. The Dementia available to anyone across the UK. Connect support line can provide information, Tel: 01245 237548 support, guidance and signposting to other Email: [email protected] appropriate organisations. Web: www.dementiaadventure.co.uk Tel: 0333 150 3456 Web: www.alzheimers.org.uk Dementia UK A helpline for anyone with a question or concern Dementia Adventure about dementia. • Tel: 0800 888 6678 Provides supported holidays for people with Email: [email protected] dementia as an alternative to traditional respite Web: www.dementiauk.org
Mental health support For more information, see ‘Mental health’ beginning for people aged four years and over who have been on page 40. affected by grief through bereavement, loss or a life-changing/limiting illness. Brighter Futures: Staffordshire Mental Tel: 01782 683155 Health Helpline Web: www.thedoveservice.org.uk A confidential service if you feel concerned, worried, stressed or low, or if you are worried about someone North Staffs Bipolar Support Group you know. A national network of local groups run by Bipolar Tel: 0808 800 2234 • Text: 07860 022821 UK that have met for 25 years. Monthly meetings Email: are friendly, confidential and informal. Offers peer [email protected] support through group discussion, useful information Web: www.brighter-futures.org.uk and guidance on managing mood swings. Tel: 07591 375544 Changes Email: [email protected] A user-led mental health charity providing a unique Web: recovery service if you are in mental distress in www.bipolaruk.org/north-staffs-support-group North Staffordshire. Tel: 01782 413101 Samaritans Stoke and Newcastle Email: [email protected] Helpline available 24 hours a day, 365 days a year for Web: www.changes.org.uk anyone who needs someone to talk to. Tel: 116 123 (free from any phone). Dove Service, The Email: [email protected] Provides specialist counselling, training and support Web: www.samaritans.org
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests
Visit www.carechoices.co.uk for further assistance with your search for care 59 Other services that aim to improve health and emotional wellbeing For more information, see ‘Services that can help Tel: 01782 817590 keep you healthy and well’ beginning on page 12. Email: [email protected] Web: www.middleportmatters.co.uk Hygiene Bank Staffordshire, The Distributing all types of hygiene and personal care Staffordshire Wildlife Trust products to the most vulnerable individuals in the Offers indoor- and outdoor-based volunteer local community via charitable, government and opportunities, including reserve work parties, helping community organisations. • Tel: 07904 632818 at the café at Westport Lake or with educational and Email: [email protected] family activities across Stoke-on-Trent. Web: www.thehygienebank.com Tel: 01889 880100 Email: [email protected] MHA: Stoke North Live at Home Scheme Web: www.staffs-wildlife.org.uk Provides activity groups if you live in the Stoke North area and are over 55. Stoke City Community Trust Tel: 01782 816662 Connecting Stoke City Football Club with its Web: www.mha.org.uk/live-home/live-home- local community. The trust provides a wide range near-me/stoke-north of activities for all abilities and members of the community, using the assets of Stoke City Football Middleport Matters Community Trust Club to help inspire positive change. A local, not-for-profit organisation whose aim is Tel: 01782 592252 to support Middleport to become a safe, thriving Email: [email protected] and welcoming place for everyone. The trust works Web: www.stokecityfc.com towards improving the local environment and Use the home care agency checklist on page 27 empowering residents to create positive change and for ideas of questions to ask providers. reduce isolation.
Veteran support National
Royal British Legion, The From sports-based rehabilitation courses and careers advice to dedicated care homes for older veterans, The Royal British Legion is here to ensure every member of the Armed Forces community receives the support they need. Tel: 0808 802 8080 Email: [email protected] Web: www.britishlegion.org.uk (live chat available).
Veterans’ Gateway Support for you and your family if you are a veteran. Includes seeking support in healthcare, housing, employability, finances, personal relationships and more. Tel: 0808 802 1212 Text: 81212 Web: www.veteransgateway.org.uk (live chat available).
60 Search for care at www.carechoices.co.uk to find support in your area Money and housing support Beat the Cold National An independent charity working to reduce the incidence of cold-related illness and fuel poverty. FirstStop Advice Tel: 0800 389 2258 or 01782 914915 Advice and information on all aspects of care Email: [email protected] accommodation, housing, finance and rights if you Web: www.beatcold.org.uk are an older person. Advice line: 0800 377 7070 Citizens Advice – Staffordshire North and Email: [email protected] Stoke-on-Trent Web: www.firststopadvice.org.uk Confidential and impartial advice on various topics including debt and money management, Paying for Care housing, immigration, relationships, benefits and A not-for-profit charity helping you to understand consumer issues. what each type of care offers and the cost of Tel: 0808 278 7876 information on paying for care. Web: www.snscab.org.uk Web: www.payingforcare.org
Emmaus Furniture Mine Pension Service, The The oldest and largest furniture and household Provides information about pensions and other charity shop in North Staffordshire. The service pensioner benefits. provides free collections of reusable goods and Tel: 0800 731 7898 selective house clearances for free. Its Hanley shop Textphone: 0800 731 7339 is open to the public six days a week. Web: www.gov.uk/contact-pension-service Tel: 01782 846111 See page 8 for more information on paying for Email: [email protected] care homes. Web: www.emmaus.org.uk/northstaffs
Umbrella bodies VAST United Kingdom Home Care Association (UKHCA) A charity working to oversee the growth of local Professional association of home care providers voluntary and community sector organisations. from the independent, voluntary, not-for-profit and Email: [email protected] statutory sectors. Web: www.vast.org.uk Tel: 0208 661 8188 Email: [email protected] Stoke-on-Trent or [email protected] The Dudson Centre, Hope Street, Hanley ST1 5DD Web: www.ukhca.co.uk Tel: 01782 683030
Stafford The Hub, 17 Eastgate Street ST16 2LZ Tel: 01785 283400
National
Association of Charitable Organisations A national umbrella body for benevolent charities. Tel: 0207 255 4480 Email: [email protected] Web: www.aco.uk.net
Visit www.carechoices.co.uk for further assistance with your search for care 61 Home Care Aston Home Care is a family owned care provider with over 2 generations of experience within the care sector. We specialise in domiciliary your family will care for the elderly, to ensure they receive the best possible care and LOVE companionship with special considerations that meets their individual needs. T: 0178 554 0000 Our services include: E: info@astonhomecare. • Complex Care • Palliative Care co.uk W: astonhomecare.co.uk • Holiday Care • Personal Care • Hospital to Home • Social Companionship • Dementia Care • Reablement
Kern House, Brooms Road, At Aston Home Care, we also donate a percentage of all care profits to a Stone Business Park, well-known cancer support charity to help ensure the care and support Stone, they offer continues across the UK. Staffordshire, ST15 0TL Contact us today for more info on the care and support we offer.
Care as unique as you are
Care around At Essential Health we’re proud to provide truly personal your World home care and domiciliary care services for clients in their own homes across the Stoke-on-Trent, Cannock and Our services include Staffordshire areas. • Personal Care • Household Tasks • Medication Support • Escorted Outings Our Services include: • Nightsitting • Live in care • Personal care needs • Specialised care • Preparation of meals • Recuperation At Agee care we provide clients the standard and snacks • Care at night of care they would expect to receive from their • Personal activities • Palliative care own families. • Domestic and • Supported Living household services • Use of equipment 'Excellent service. I cannot recommend this company enough' 9/10 01782 914114 homecare.co.uk [email protected] • www.esshealth.co.uk St James House, Webberley Lane, Longton, Stoke-on-Trent ST3 1RJ Stoke Branch Cannock Branch 01782 960 103 [email protected] Pennant House, Salem Street, Etruria, 25 Park Road, Cannock ageecareltd.co.uk Stoke-on-Trent, Staffordshire ST1 5PR Staffordshire WS11 1JN
62 Search for care at www.carechoices.co.uk to find support in your area Home care agency listings Advertisers are highlighted
1 Staffordshire Place AMG Nursing and Care Services Stafford – Stafford & Stoke-on-Trent Tel: 0300 111 8000 OP D PD LDA MH SI YA AD Stone Tel: 01785 608200 OP D PD LDA MH SI YA Acadia Support Services Ltd Stafford AMG Nursing and Care Services – Wolverhampton Tel: 01785 747225 OP PD LDA SI YA Wolverhampton Tel: 01902 304043 OP D PD LDA MH SI YA A.S.P.E.C.T.S Leek AR1 Homecare Tel: 01538 269888 OP PD LDA MH SI YA Stoke-on-Trent Tel: 01782 518229 OP D PD MH SI YA AD Adlington House – Wolstanton Newcastle-under-Lyme Archangel Home Care – Staffordshire Branch Tel: 07817 129524 Advert page 88 OP D PD SI YA Newcastle Affexa Care Services – Stafford Tel: 01782 565037 OP D PD LDA MH SI YA Stafford Arun House Tel: 01785 291091 OP D PD LDA MH SI YA Stafford Affinity Homecare Tel: 0191 229 7545 OP PD LDA SI YA Burntwood Aston Home Care Ltd Tel: 01543 677227 OP D PD MH SI YA Stone Advert page 62 Age UK – Stafford & District Care Services Tel: 0178 554 0000 OP D PD LDA MH SI YA Stafford Austin Ben – Stoke Tel: 01785 607065 OP D PD MH SI Newcastle-under-Lyme Agee Care Ltd Tel: 0300 365 0008 OP D PD MH SI YA Stoke-on-Trent Ave Maria Care Services (Burntwood) Tel: 01782 960 103 Advert page 62 OP D PD SI YA Staffordshire Agincare UK Newcastle-under-Lyme Tel: 01543 229044 OP D PD YA Newcastle-under-Lyme Advert page 25 Bagnall Heights Domiciliary Service Tel: 0808 301 2235 OP D PD LDA MH SI YA AD Stoke-on-Trent Alpha Home Assist Tel: 01782 541222 OP D PD SI YA Stoke-on-Trent Belong at Home Newcastle-under-Lyme Tel: 01782 914121 OP D PD LDA MH SI YA Newcastle Always Home Care Tel: 01782 986300 OP D PD MH SI YA Cannock Berryhill Village Administration Centre Tel: 0845 459 2273 OP D PD LDA MH SI YA Stoke-on-Trent Advert page 64 Tel: 01782 481631 AMG Nursing and Care Services OP D PD LDA SI YA – Burton Big Healthcare Ltd Burton-on-Trent Newcastle Tel: 01283 575258 OP D PD LDA MH SI YA AD Tel: 01782 622222 OP D YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 63 Helping Hands with care at home Caring since 1989
Do you need a helping hand?
With care visits available from 30 minutes all the way up to full-time live-in care, we provide personalised home Your home is where you feel the most care packages to support you in Staffordshire. comfortable and the happiest. With over 30 years’ experience, we’ll support you with It’s the place you know the best. Why would you move away from anything you need to live independently in the home the place you love if you are faced with needing some extra care and support when you age? If you want to stay living comfortably you know and love, including: at home, we can help you make that choice an informed one. ✓ Personal care ✓ Getting out and about ✓ Housekeeping ✓ Short-term care Contact us for more information Home Instead Senior Care Looking for care? 0808 274 2935 B3 Trentham Business Quarter, Bellringer Road, Trentham Lakes, Stoke on Trent, For more information www.helpinghands.co.uk Staffordshire ST4 8GB Telephone: 01782 966720 Email: [email protected] Website: www.homeinstead.co.uk/newcastleunderlyme
Care and support in W: www.key2care.co.uk your own home E: [email protected] Who are Key 2 Care? Key 2 Care provides care and support to residents within Stoke-on-Trent, whether at home or in one of the six Extra Care schemes that we manage. Contact Us We provide the support, 24 hours a Home Care day, 7 days a week to enable people 01782 481999 to remain living safely and What do we offer? Berry Hill Village comfortably, allowing them to live full Support with personal 01782 481631 and independent lives. We also care St Dominic's Court support people to access their Assistance with shopping 01782 481632 and meal preparation chosen activities within the Camoy's Court Medication support community. 01782 481633 Support with daily routines Willow Barns Overnight support 01782 481634 Companionship Oak Priory Respite services 01782 481635 Socialising and leisure WE PROVIDE CARE AND SUPPORT FOR activities Maple West EVERYONE 01782 481636
64 Search for care at www.carechoices.co.uk to find support in your area Home care agency listings continued Advertisers are highlighted
Bluebird Care (East Staffs & South Derbyshire) Care In Stoke Ltd Burton-on-Trent Stoke-on-Trent Tel: 01283 487373 OP D PD LDA MH SI YA Tel: 01782 286777 OP D PD LDA MH SI YA Uttoxeter Care O.W.L. Ltd Tel: 01889 358588 OP D PD LDA MH SI YA Walsall Tel: 01543 453912 Bluebird Care (Mid Staffs) OP D Cannock Care Plus Tel: 01543 505262 OP D PD LDA SI YA Stafford Tel: 01785 312119 OP D Bluebird Care (Stafford) Stafford Care Promise Ltd Tel: 01785 337711 OP D PD LDA MH SI YA Stafford Tel: 01785 227792 OP D PD LDA MH SI YA Bluebird Care (Stoke-on-Trent) Fenton Care Services Kidsgrove Tel: 01782 417718 OP D PD SI YA Stoke-on-Trent Tel: 01782 772449 OP PD MH YA Bluebird Care (Tamworth and Lichfield) Tamworth Caremark Cannock Chase and South Staffordshire Cannock Tel: 01543 418432 OP D PD LDA MH SI YA Tel: 01543 466266 OP D PD LDA MH SI YA AD Brighter Days Staffordshire Ltd Caretech Community Services Hanley DCA Tamworth Stoke-on-Trent Tel: 01827 67779 PD LDA SI YA Tel: 07585 900728 OP PD LDA MH SI YA AD Brooklands House Careview Caring Support Services Ltd Stafford Stoke-on-Trent Tel: 01785 249175 Advert page 88 OP D PD MH SI YA Tel: 01782 515495 OP LDA MH YA Camoy’s Court Caring Hands Stoke-on-Trent Advert page 64 Lichfield Tel: 01782 481633 OP D PD SI YA Tel: 01543 420580 OP D PD LDA MH SI YA Care Company – Stoke, The Catherine Care Stoke-on-Trent Cannock Tel: 01782 757607 OP D PD LDA MH SI YA Tel: 01922 415888 OP D PD LDA SI YA Care Company, The Chase Care and Support Services Hednesford Gnosall Cannock Tel: 01785 748259 OP D PD LDA MH SI YA Tel: 01543 877197 OP D PD LDA MH SI YA Care Cover 24/7 Choices Housing Association Wolverhampton Newcastle-under-Lyme Tel: 01902 255083 OP D PD LDA YA Tel: 01782 254000 OP D PD LDA MH SI YA AD Care Homes Stoke Ltd Choose Your Care Stoke-on-Trent Newcastle-under-Lyme Tel: 01782 815182 OP D PD LDA MH SI YA AD Tel: 01782 618357 OP D PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 65 Home care agency listings continued
Clarity Homecare Leek Crossroads Care Staffordshire Leek Shelton Tel: 01538 805005 OP D PD LDA MH SI YA Tel: 01782 268391 OP D PD LDA MH SI YA AD
Comfort Call – Maple West CSPC Healthcare Ltd Stoke-on-Trent Cannock Tel: 01782 818310 OP D PD LDA MH SI YA AD Tel: 01543 495695 OP D PD LDA MH SI YA Comfort Call – Stoke Custom Care (Cannock) Stoke-on-Trent Cannock Tel: 01782 273607 OP D PD LDA MH SI YA AD Tel: 01543 502166 OP D PD LDA MH SI YA Comfort Call – Willow Barns Daycare Domiciliary Services Stoke-on-Trent Stoke-on-Trent Tel: 01782 325705 OP D PD LDA MH SI YA AD Tel: 01782 343133 OP D YA Committed2Care Ltd Desire Care – Burton Tamworth Burton-on-Trent Tel: 01827 64499 OP D PD LDA MH SI YA Tel: 01283 777300 OP D PD LDA SI YA Community Care Worker Ltd Diversity Care – 6A Market Street Tunstall Tamworth Tel: 01782 817920 OP D PD LDA MH SI Tel: 01827 680110 OP D PD LDA MH SI YA Companion for Care Services Ltd DuTee4u Home Healthcare Leek Stoke-on-Trent Tel: 01538 387782 OP D PD LDA MH SI YA Tel: 07838 777664 OP D PD LDA MH YA Creative Support – Staffordshire Services Eldertree Lodge Stoke-on-Trent Market Drayton Tel: 01782 620553 OP D PD LDA YA Tel: 01630 673800 LDA MH CRG Homecare – Stoke Elite Domiciliary Care PVT Ltd Stoke-on-Trent Stoke-on-Trent Tel: 01782 365017 OP D Tel: 01782 698620 OP D PD LDA SI YA
Person Centred Services Ltd with care at home Committed To Care!
Our care We are a small team of care workers operating in and Home help around the Leek area. The entire team has extensive experience in offering domiciliary care to those that Companionship need assistance in their own home environment. Personal care As a small team, we are able to offer complete continuity Dementia care in care for each service user and offer a range of Social Care Services including: Companionship, Personal Contact us for more information Care, Medication Prompting, Meal Preparation, Telephone: 01827 431002 Diet Care, Laundry, Shopping and Domestic tasks. Website: www.homeinstead.co.uk/tamworth Email: [email protected] 01538 300105 • [email protected] Unit 4-6 Offa House, Orchard Street, Tamworth, B79 7RE www.personcentredservices.co.uk
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
66 Search for care at www.carechoices.co.uk to find support in your area Home care agency listings continued Advertisers are highlighted
Embrace Quality Care Ltd HaywardCare Ltd Stafford Cannock Tel: 01785 254645 OP D PD SI YA Tel: 0333 577 7810 OP D PD MH SI YA Empowerment Care Ltd HaywardLiving Ltd Stoke-on-Trent Cannock Tel: 07906 164708 OP D PD MH SI Tel: 0333 577 7830 OP PD LDA MH YA Essential Health Ltd Headquarters Stoke-on-Trent Advert page 62 Cannock Tel: 01782 914114 OP D PD LDA SI YA Tel: 07568 213331 OP D PD LDA YA Essential Health Ltd Cannock Health & Alliance Home Care Cannock Advert page 62 Stafford Tel: 01782 914114 OP D PD LDA MH SI YA Tel: 01785 748100 OP D PD LDA YA Executive Care Agency Ltd Helping Angels Ltd Lichfield Stoke-on-Trent Tel: 01543 417433 OP D PD LDA YA Tel: 01782 249703 OP D PD LDA SI YA Falcon Carers Stafford Helping Hands Lichfield & Tamworth Tamworth Advert page 64 Tel: 01785 748872 OP PD LDA MH SI YA AD Tel: 01827 214772 OP D PD LDA MH SI YA Families Care Leek Helping Hands Stoke Tel: 01538 398401 OP D PD YA Newcastle Advert page 64 Tel: 01782 968595 OP D PD LDA MH SI YA AD Freedom Support Ltd Stafford Helping Hands Wolverhampton Tel: 01785 600240 OP D PD LDA YA Wolverhampton Advert page 64 Tel: 01789 336500 Gee Professional Services OP D PD LDA MH SI YA Walsall HICA – Staffordshire Tel: 01922 416634 OP D PD LDA SI YA Leek Givecare Tel: 01925 592299 OP D PD LDA MH SI YA Tamworth Tel: 01827 63560 OP D PD LDA MH SI YA AD Exceptional home care visits from exceptional carers GMT Healthcare Stoke-on-Trent Most people in need of care would prefer to stay in their own home. Our home care visiting service is tailored to your loved one’s needs, Tel: 01782 599313 OP PD LDA YA help them retain their independence and stay connected to family and friends. Golden Years Care Ltd Our caregivers have the right mix of skills and a true caring nature Longton and provide consistently superior home care including companion and social care, personal and specialist care, post hospital stay and Tel: 01782 818294 OP D PD SI YA palliative care. Harbourage, The Find out how a Visiting Angel can help Call: 01283 319 400 Wolverhampton www.visiting-angels.co.uk/eaststaffs Tel: 01384 288220 OP LDA MH YA [email protected]
90x63mm VA Advert East Staffordshire.indd 1 21/12/2020 15:37 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 67 Home care agency listings continued Advertisers are highlighted
Hill Lodge 1 Leek and Moorlands Burton-on-Trent Tel: 01538 372179 OP D PD LDA MH SI YA Tel: 01283 542443 OP LDA MH SI YA Stone Hills Angels Homecare Tel: 01785 817339 OP D PD LDA MH SI Tamworth Wolverhampton Tel: 07802 725869 OP LDA MH YA Tel: 07919 968045 OP D PD LDA MH SI YA Home Care Assist Home Instead Senior Care Newcastle Stoke-on-Trent Advert page 64 Tel: 01782 405096 OP D PD SI YA Tel: 01782 966720 OP D PD LDA MH SI YA Home First – Cannock Home Instead Senior Care Cannock Tamworth Advert page 66 Tel: 0300 790 7000 OP YA Tel: 01827 431002 OP D PD LDA MH SI YA Home First – East Staffs Homecare4U Stafford Burton-on-Trent Stafford Tel: 0300 790 7000 OP YA Tel: 01785 749238 OP D PD LDA MH SI YA Homecare4U Staffordshire Home First – Lichfield & Tamworth Tamworth Tamworth Tel: 01827 304402 Tel: 0300 790 7000 OP YA OP D PD LDA MH SI YA Homecare4U Stoke Home First – Moorlands Stoke-on-Trent Leek Tel: 01922 334942 OP D PD LDA MH SI YA Tel: 0300 790 7000 OP YA Homestay Care Ltd Home First – Newcastle Stoke-on-Trent Newcastle Tel: 01782 814475 OP D PD LDA MH SI YA Tel: 0300 790 7000 OP D PD SI YA Homestead Care Ltd, The Home First – South Staffordshire Rugeley Wolverhampton Tel: 01543 490125 OP D LDA Tel: 0300 790 7000 OP YA Horninglow Bungalows Home First – Stafford Burton-on-Trent Stafford Tel: 01283 563509 OP D PD LDA MH SI YA Tel: 0300 790 7000 OP YA Housing 21 – Summer Field Court Home First – Stoke Stone Stoke-on-Trent Tel: 0370 192 4468 OP D PD SI YA Tel: 0300 790 7000 OP YA Human Support Group Ltd – Stoke-on-Trent Home Instead Senior Care Stoke-on-Trent Burton-on-Trent Tel: 01782 433130 OP D PD MH SI YA Tel: 01283 539917 OP D PD LDA MH SI YA ICare (GB) Ltd Cannock Cannock Tel: 01543 572349 OP D PD LDA MH SI YA AD Tel: 01543 578906 OP YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
68 Search for care at www.carechoices.co.uk to find support in your area Home care agency listings continued Advertisers are highlighted
Independent Support Litch Care Services Ltd Stoke-on-Trent Stoke-on-Trent Tel: 01782 437790 OP D PD LDA MH YA Tel: 01782 917749 OP D PD LDA MH SI YA JJ Starlight Care Lord’s Care Solutions UK Ltd Tamworth Stafford Tel: 01827 230660 OP D PD LDA MH SI YA Tel: 0333 998 0899 OP D PD MH SI YA Jump 2 Independence Ltd LSC Nursing & Domiciliary Care Services Ltd Stoke-on-Trent Stafford Tel: 01782 756727 OP D PD LDA MH SI YA AD Tel: 01785 213911 OP D PD LDA MH SI YA AD K&S Care Solutions Ltd Mediline Home Care Lichfield Branch Stafford Lichfield Tel: 01785 223252 OP PD YA Tel: 01543 419641 OP D PD LDA MH SI YA Kath Mullock Home Care Ltd Mercy & Clara Healthcare Ltd Stoke-on-Trent Stoke-on-Trent Tel: 07876 221395 OP D PD SI Tel: 0330 133 0626 OP D PD LDA MH SI YA Kidsgrove Care Solutions – Arbour Street Meridian Health and Social Care – Tamworth Stoke-on-Trent Tamworth Tel: 07917 130264 OP LDA YA Tel: 0182 764368 OP D PD LDA MH SI YA Kind Hearts Care and Support Ltd Mill Rise Lichfield Newcastle-under-Lyme Tel: 01543 520608 OP D PD LDA MH SI YA AD Tel: 01782 662382 OP D PD LDA MH SI Kinver Care Ltd Nexxus Care – Cannock Wolverhampton Cannock Tel: 01902 238777 OP D PD MH SI YA Tel: 01543 506045 OP D PD LDA MH SI YA Let us Care4U Nexxus Care – Staffordshire Cannock Stafford Tel: 0330 133 2755 OP D LDA MH YA AD Tel: 01785 223966 OP D PD LDA MH SI YA Lifeways Community Care (Stoke) Passion 4 Care Fenton Stoke-on-Trent Tel: 01782 572000 OP PD LDA MH SI YA Tel: 07872 495292 OP D PD LDA MH SI YA Lilyrose Care Group Ltd – Staffordshire Person Centred Services Ltd Stoke-on-Trent Leek Advert page 66 Tel: 01782 960305 OP D PD LDA MH SI YA AD Tel: 01538 300105 OP D PD LDA SI YA Linfield Care Ltd – 37a-38a Eastgate Street Platinum Community Care Ltd Stafford Burntwood Tel: 01785 220851 OP PD LDA MH SI YA Tel: 01543 897827 OP YA Lion Care Service Prestige Nursing Staffordshire Stoke-on-Trent Stoke-on-Trent Tel: 07740 076856 OP D PD MH SI YA AD Tel: 01782 409170 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 69 Home care agency listings continued Advertisers are highlighted
Pro-Vida Care Right at Home (East Staffs) – Lichfield, Tamworth & surrounding areas Burton-on-Trent Tamworth Tel: 01283 777700 OP D PD LDA MH SI YA Tel: 01827 216172 OP D PD LDA MH SI YA Rowan Village Promises of Care Stoke-on-Trent Stoke-on-Trent Tel: 01782 341947 OP D PD LDA MH SI YA Tel: 0330 1331 567 OP D PD LDA MH SI YA Sanctuary Home Care Ltd – Stoke Prudent Health Services Ltd Stoke-on-Trent Stoke-on-Trent Tel: 01782 958555 OP D PD MH SI YA Tel: 07921 829005 OP D PD LDA SI YA Purple Flower Care Sanctuary Supported Living – Epworth House Burton-on-Trent Burton-on-Trent Tel: 01283 517617 Tel: 01283 619130 OP LDA MH YA LDA MH YA Quality Care (Staffordshire) Ltd Sapphire Quality Care Agency Ltd Stoke-on-Trent Stoke-on-Trent Tel: 01782 950007 OP D MH SI YA Tel: 01782 328187 OP D PD YA Radis Community Care Sevenfold Care Ltd Beacon Park Village – Lichfield Stoke-on-Trent Tel: 01543 261306 OP D PD LDA MH SI YA AD Tel: 07411 040816 OP D PD SI YA Burton-on-Trent Silver Tree Home Support Community Tel: 01283 531513 OP D PD LDA MH SI YA AD Interest Company Jubilee Court Stoke-on-Trent Tel: 01785 216644 OP D PD LDA MH SI YA Tel: 01782 683046 OP D PD LDA MH SI Stoke-on-Trent SRS Care Ltd Tel: 01782 412200 OP D PD LDA MH SI YA AD Stafford Tamworth Tel: 07985 551183 OP D PD LDA MH SI YA Tel: 01827 55354 OP D PD LDA MH SI YA AD St Dominic’s Court Radis Community Care (Specialist Services) Stoke-on-Trent Advert page 64 Tamworth Tel: 01782 481632 OP D PD SI YA Tel: 0330 100 8150 OP D PD LDA MH SI YA AD Stables, The Rainbow Care Solutions (Staffordshire) Burton-on-Trent Cannock Tel: 01283 530416 OP D PD LDA YA Tel: 01543 721006 OP D PD LDA MH SI YA AD Reliance Independent Living Ltd Standon Gardens Domiciliary Services Burton-on-Trent Tamworth Tel: 01543 472145 OP D PD SI YA Tel: 01827 509500 OP D Reto Care Ltd Stoke-on-Trent City Council Stoke-on-Trent Stoke-on-Trent Tel: 07463 993496 OP D PD LDA MH SI YA Tel: 01782 234325 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
70 Search for care at www.carechoices.co.uk to find support in your area Home care agency listings continued Advertisers are highlighted
Sunlite Health Care Ltd Unique Care Provider (UCP) Ltd Stoke-on-Trent Tamworth Tel: 07533 091423 OP D PD LDA MH SI YA Tel: 01827 383855 PD YA Sunshine Care Stafford Ltd Visiting Angels – East Stafford Stafford Burton-on-Trent Advert page 67 Tel: 01785 848267 OP D PD LDA MH SI YA Tel: 01283 319400 OP D PD LDA MH SI YA Supported Futures Voyage (DCA) Marlborough House Cannock Stoke-on-Trent Tel: 07943 076749 PD LDA MH YA Tel: 01782 324928 OP PD LDA SI YA Supported Living Staffordshire Voyage (DCA) Scotia House Stafford Stoke-on-Trent Tel: 01785 337999 PD LDA MH SI YA Tel: 01782 814899 OP PD LDA SI YA Swan Care Solutions Voyage (DCA) Staffordshire Wolverhampton Walsall Tel: 07925 665692 LDA MH YA Tel: 07484 504806 OP PD LDA MH SI YA Sweet Pea Care & Cleaning Services Ltd Walsingham Support Tamworth – 18-20 Richmond Close Home Care & Support Tel: 01827 330709 OP PD YA Tamworth Tel: 01827 311991 Tamworth Home Care Ltd OP LDA YA Tamworth Watling Court Orbital Plaza Tel: 01827 262345 OP D PD LDA SI YA Cannock Tel: 01543 220340 Teasdale Healthcare Ltd PD LDA SI YA Stoke-on-Trent Wesleycare Ltd Tel: 01782 608477 OP D PD LDA MH SI YA Stafford Tel: 07428 127608 Tender Lasting Care Services Ltd OP D PD YA Stafford West End Village Tel: 01785 532220 OP D PD LDA SI YA Stoke-on-Trent Tel: 01782 413246 Tillington Care Services Ltd – Stafford OP D PD MH SI YA Stafford Willatt Care Ltd Tel: 01785 747690 OP D PD MH SI YA Newcastle Tel: 01782 873893 TLC Homecare Services OP D PD LDA MH SI YA Uttoxeter Willow Senior Care Ltd Tel: 01889 566117 OP D PD MH SI YA Stafford Tel: 01889 800565 Triband Care Services Ltd OP D PD SI Stone Tel: 07984 543582 OP D PD MH SI YA Umbrella Care (Midlands) Ltd Leek Tel: 07896 434822 D PD LDA SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 71 l Excellent reputation since we were established in 1992 l Set in beautiful countryside yet still convenient for Stoke, Leek & Cheadle l Purpose built home, all rooms are single, en-suite & ground floor “Quality Care, Quality Home... Quality of life” Call 01782 55 11 44 www.wetleymanor.co.uk Email - [email protected] Abbey Road (off Leek Road A520), Wetley Rocks, Stoke on Trent, ST9 0AS
Not all care homes As one of Stoke’s longest established and respected Care Home, The Limes are the same provides the highest standards of residential and dementia care.
Contact us to arrange a The Limes is located in Fenton, Stoke on Trent and is ideal for people with visit and see for yourself mobility issues and also specialises in dementia care. The home manager and staff have established anoutstanding reputation for providing quality care and the atmosphere within the home is a fine testament to theiraffectionate 01782 844855 and skillful approach. Through our people we have been able achieve our [email protected] aim of not making The Limes just an excellent Care Home, but a “Home from www.limesfenton.co.uk Home” for everyone who moves in.
Glebedale Road Our facilities include: Fenton • Modern En-suites including showers • WIFI Stoke-on-Trent • 24 hour nurse call • Newly built Orangery 2 passenger lifts Beautiful and Secure garden Staffordshire ST4 3AP • •
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72 Search for care at www.carechoices.co.uk to find support in your area Care homes and care homes with nursing
Stoke-on-Trent care homes Advertisers are highlighted Agnes and Arthur Choices Housing Association Ltd Moorland View, Bradeley, Stoke-on-Trent ST6 7NG 1 William Street, Fenton, Stoke-on-Trent ST4 2JG Tel: 01782 811777 OP D PD MH SI Tel: 01782 746361 OP PD LDA MH YA Alison House Care Home Ltd 2 Cowley Way, Bentilee, Stoke-on-Trent ST2 0RB 7 Newton Street, Basford, Stoke-on-Trent ST4 6JN Tel: 01782 596047 OP LDA SI YA Tel: 01782 632698 OP D PD MH SI 17 Norton Avenue, Stanfields, Beeches, The Stoke-on-Trent ST6 7ER 665 Uttoxeter Road, Meir, Stoke-on-Trent ST3 5PZ Tel: 01782 819870 OP PD LDA SI YA Tel: 01782 310649 OP D 63 Hoveringham Drive, Berry Hill, Stoke-on-Trent ST2 9PS Blurton Road Tel: 01782 201766 OP PD LDA MH SI YA 134 Blurton Road, Blurton, Stoke-on-Trent ST3 2DG Tel: 01782 336357 LDA YA 535 High Lane, Stanfields, Stoke-on-Trent ST6 7EP Cambian – Eversley House Tel: 01782 862134 OP D PD LDA MH YA 103 Upper Normacot Road, Stoke-on-Trent ST3 4QG Tel: 01782 333860 LDA MH YA Claybourne Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA Cambian – Trent Valley Road Tel: 01782 790500 Advert page 88 OP D 121 Trent Valley Road, Stoke-on-Trent ST4 5HN Tel: 01782 410280 LDA MH YA Collinson Court 56 Longton Road, Trentham, Stoke-on-Trent ST4 8NA Cauldon Place Tel: 01782 658156 OP LDA MH YA 1 Caledonia Road, Shelton, Stoke-on-Trent ST4 2DG Creative Support – Leonora Street Tel: 01782 275760 OP LDA 20 Leonora Street, Burslem, Stoke-on-Trent ST6 3BS Tel: 01782 817655 MH Cedars, The 2 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ Davlyn House Tel: 01782 269739 LDA MH 41 Bull Lane, Brindley Ford, Stoke-on-Trent ST8 7QL Tel: 01782 512269 OP D Cedars, The 73 Berwick Road, Stoke-on-Trent ST1 6ER Derwent House Tel: 01782 216570 OP D 206-208 Lightwood Road, Longton, Stoke-on-Trent ST3 4JZ Chiltern Rest Home Tel: 01782 599844 OP D PD LDA MH SI YA 23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN Dresden House Ltd Tel: 01782 711186 OP D YA 81 Trentham Road, Dresden, Stoke-on-Trent ST3 4EE Tel: 01782 343477 OP D PD MH YA Chimes Residential Home, The 6 St Christopher Avenue, Eastgate Residential Home Stoke-on-Trent ST4 5NA 12 Speakman Street, Longton ST3 4JR Tel: 01782 744944 OP D PD MH SI Tel: 01782 969515 OP LDA YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 73 Stoke-on-Trent care homes continued Advertisers are highlighted
Eldon House Care Services High Cross House 69 Ricardo Street, Longton, Stoke-on-Trent ST3 4EX 93 Blurton Road, Stoke-on-Trent ST3 2BS Tel: 01782 326620 OP D PD SI Tel: 01782 594696 LDA YA Eros Crescent, 66 Hilton House Birches Head, Stoke-on-Trent ST1 6RN Hilton Road, Stoke-on-Trent ST4 6QZ Tel: 01785 257962 PD LDA MH YA Tel: 01782 634922 OP D PD MH SI Fernlea Hollies, The 114 Sandon Road, Meir, Stoke-on-Trent ST3 7DF 9 Shirley Road, Hanley, Stoke-on-Trent ST1 3PF Tel: 01782 205064 Tel: 01782 342822 OP PD LDA SI YA PD LDA MH Four Seasons Holly Lodge Residential Home Ltd 77 The Wood, Meir, Stoke-on-Trent ST3 6HR Gaskell Road, Bucknall, Stoke-on-Trent ST2 9DW Tel: 01782 336670 OP D Tel: 01782 303952 OP D PD MH SI YA Glyn House Jasmine 78 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent ST11 9JG 125 Regent Road, Hanley, Stoke-on-Trent ST1 3BL Tel: 01707 601800 Tel: 01782 389161 LDA YA LDA MH Kenwood House Goldendale House 14 Stoke Road, Stoke-on-Trent ST4 2DP 45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ Tel: 01782 397440 LDA YA Tel: 01782 861308 OP D Keswick House Goldenview Care Home 212 Lightwood Road, Longton, Lake Croft Drive, Meir Heath, Stoke-on-Trent ST3 7SS Stoke-on-Trent ST3 4JZ Tel: 01782 388881 OP D PD Tel: 01782 336656 OP D PD LDA MH Gorsefield Residential Home Lightwood Road, 216 306 High Lane, Burslem, Stoke-on-Trent ST6 7EA Dresden, Stoke-on-Trent ST3 4JZ Tel: 01782 577237 OP Tel: 01782 598422 PD LDA SI Graceland Care Ltd Limes, The 11 Clewlow Place, Adderley Green, Glebedale Road, Fenton, Stoke-on-Trent ST4 3AP Stoke-on-Trent ST3 5DA Tel: 01782 844855 Advert page 72 OP D YA Tel: 01782 593743 LDA Lindly House Care Home Hanford Court Care Home 241 Longton Road, Trentham, Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN Stoke-on-Trent ST4 8DQ Tel: 01782 904481 Advert page 35 OP D PD Tel: 01782 657541 OP D Hanford Manor Marrow House 85 Church Lane, Hanford, Stoke-on-Trent ST4 4QD Forrister Street, Meir Hay, Stoke-on-Trent ST3 1SQ Tel: 01782 642144 OP D PD MH SI Tel: 01782 234903 OP D Haversham House Ltd Meadows, The Longton Road, Trentham, Stoke-on-Trent ST4 8JD Wrenbury Crescent, Berryhill, Stoke-on-Trent ST2 9JZ Tel: 01782 643676 OP D PD MH YA Tel: 01782 234750 OP D PD LDA MH YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
74 Search for care at www.carechoices.co.uk to find support in your area Stoke-on-Trent care homes continued Advertisers are highlighted
Mimosa Shamu 4 Shirley Road, Hanley, Stoke-on-Trent ST1 4DT 126 Regent Road, Hanley, Stoke-on-Trent ST1 3AY Tel: 01782 280838 LDA MH Tel: 01782 284520 LDA MH New Lodge Spratslade House Care Home 971 Lightwood Road, Longton ST3 7NE Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA Tel: 01782 388370 LDA Tel: 01782 311531 OP D Oak House St Michaels 258 City Road, Stoke-on-Trent ST4 2PY Hewitt Street, Chell, Stoke-on-Trent ST6 6JX Tel: 01782 233201 Tel: 01782 572300 LDA YA OP D PD SI YA Strathmore House Olcote 27 Queens Park Avenue, Dresden, 142 High Lane, Burslem, Stoke-on-Trent ST6 7BT Stoke-on-Trent ST3 4AU Tel: 01782 766204 OP MH Tel: 01782 595947 OP LDA YA Park Hall Sunny Croft House Ltd Ubberly Road, Bentilee, Stoke-on-Trent ST2 0QS 16 Sunnycroft Avenue, Stoke-on-Trent ST3 4BB Tel: 01782 406920 OP D Tel: 07379 234064 PD LDA MH SI YA Paul Clarke Home Trentside Manor Care Home Chatterley House, Chatterley Road, Tunstall, Endon Road, Norton Green, Stoke-on-Trent ST6 4PX Stoke-on-Trent ST6 8PA Advert inside front cover Tel: 01782 834354 OP D LDA MH YA Tel: 01782 535402 OP D PD LDA YA Place Up Hanley, The Trinity House Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP 333 High Street, Stoke-on-Trent ST6 5EN Tel: 01782 219888 OP D PD MH SI YA Tel: 03452 415398 LDA YA Poplars Villas, The 123 Regent Road, Hanley, Stoke-on-Trent ST1 3BL 8 The Villas, West End, Stoke-on-Trent ST4 5AH Tel: 01782 209410 LDA MH Tel: 01782 847947 LDA Regent Road Weston House 41 Regent Road, Hanley, Stoke-on-Trent ST1 3BT 344 Weston Road, Weston Coyney, Stoke-on-Trent ST3 6HD Tel: 01782 263720 LDA Tel: 01782 343818 MH Royal Mencap Society Weston Road, 202 30 Foster Court, Longton Hall Road, Blurton, Meir, Stoke-on-Trent ST3 6EE Stoke-on-Trent ST3 2HF Tel: 01782 342123 PD LDA SI Tel: 01782 593467 LDA Willows, The Rutland House 69-99 Greenbank Road, Tunstall, Caledonia Road, Shelton, Stoke-on-Trent ST4 2DN Stoke-on-Trent ST6 7EZ Tel: 01782 263104 LDA YA Tel: 07599 985191 OP D PD LDA MH YA Rydal House 6 Spratslade Drive, Dresden, Stoke-on-Trent ST3 4DZ See page 8 for more information on paying for care homes. Tel: 01782 330854 OP D PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 75 The Old Vicarage is situated on the High Street in Goldenhill, Staffordshire to the north west of Stoke-on-Trent. The Home is conveniently close to local amenities for residents and visitors. The Home offers wheelchair access to all areas of the home both inside and outside.
We are registered to take both frail elderly and elderly residents with varying degrees of dementia. The care provided within the home is person-centred highlighting the uniqueness of the individual and aiming to maintain the concepts of personhood and wellbeing.
We offer experienced registered nurses who have the necessary expertise in caring for older people, chosen for their understanding of the unique circumstances encountered in later life.
We pride ourselves in:- • Provision of Care, Compassion and Choice • Highly trained and dedicated staff Part of Central England • Personalised care to meet your individual Healthcare needs • A comprehensive Social Care Programme • Individual dietary needs catered for • Investors in People with Gold Award
Nursing care at its best in Goldenhill, Stoke on Trent Call us now on 01782 785577 or email us on [email protected] for more information The Old Vicarage Nursing Home, 751-753 High Street, Goldenhill, Stoke on Trent, ST6 5RD 76 www.centralenglandhealthcare.co.uk Stoke-on-Trent care homes with nursing Advertisers are highlighted
Adderley Green Care Centre Richmond Mews Dividy Road, Bentilee, Stoke-on-Trent ST2 0AJ 5 Richmond Terrace, Shelton, Tel: 01782 337500 OP D PD MH SI YA Stoke-on-Trent ST1 4ND Tel: 01782 222313 LDA Brindley Court Station Road, Longport, Stoke-on-Trent ST6 4ND Scotia Heights Tel: 01782 828410 OP PD Scotia Road, Stoke-on-Trent ST6 4HA Tel: 01782 829100 OP PD MH YA Choices Housing Association Ltd – 60 Holdcroft Road St Michaels Bucknall, Stoke-on-Trent ST2 8LJ Hewitt Street, Chell, Stoke-on-Trent ST6 6JX Tel: 01782 570323 OP D PD LDA MH YA Tel: 01782 233201 OP D PD SI YA Creative Support – Leonora Street Stadium Court Care Home 20 Leonora Street, Burslem, Greyhound Way, Stoke-on-Trent ST6 3BS Stoke-on-Trent ST6 3LL Tel: 01782 817655 MH Tel: 01782 207979 OP D Goldenhill Nursing Home Tall Oaks Care Home Heathside Lane, Goldenhill, Charles Street, Biddulph, Stoke-on-Trent ST8 6JB Stoke-on-Trent ST6 5QS Tel: 01782 481158 Advert page 32 OP D PD Tel: 01782 771911 OP D Trentham House Care Home Lawton Rise Care Home Chivelston Grove, Trentham, Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS Stoke-on-Trent ST4 8HN Tel: 01782 488 349 Advert page 36 OP D Tel: 01782 657664 OP D PD SI New Milton Nursing Home Westcroft Nursing Home Ltd Rear 1841 Leek Road, Milton, 5 Harding Road, Hanley, Stoke-on-Trent ST2 7AD Stoke-on-Trent ST1 3BQ Tel: 01782 542573 OP D Tel: 01782 284611 OP D PD Newford Nursing Home Westfield Lodge Care Home Newford Crescent, Milton, Weston Coyney Road, Stoke-on-Trent ST2 7EQ Stoke-on-Trent ST3 6ES Tel: 01782 545547 OP D PD MH Tel: 01782 336777 OP D PD YA Nightingale Group Ltd – Trentham Care Centre Longton Road, Trentham ST4 8FF Tel: 01782 644800 OP D PD MH YA Old Vicarage Nursing Home, The 751-753 High Street, Stoke-on-Trent ST6 5RD Tel: 01782 785577 Advert page 76 OP D PD Park Lane Park Lane, Knypersley, Stoke-on-Trent ST8 7BG Tel: 01782 481160 Advert page 32 OP D PD YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 77 Cannock Chase care homes Advertisers are highlighted
Care Services (UK) Ltd Marlyn House 20 Talbot Street, Rugeley WS15 2EQ 41 Cannock Road, Blackfords, Tel: 01889 801837 LDA YA Cannock WS11 5BU 37 Wolseley Road, Rugeley WS15 2QJ Tel: 01543 504009 OP D PD MH Tel: 01889 801535 LDA YA Marquis Court (Windsor House) Care Home Catherine Care Ltd Littleworth Road, Hednesford, Cannock WS12 1HY 38 Hilton Lane, Great Wyrley, Walsall WS6 6DS Tel: 01543 330119 Advert page 32 OP D Tel: 01922 416688 LDA Mavesyn Ridware Residential Home Ltd Copperdown Residential Care Home Church Lane, Rugeley WS15 3RB 30 Church Street, Rugeley WS15 2AH Tel: 01543 490585 OP D PD SI Tel: 01889 586874 OP D PD MH Mrs Valerie Bullman – 18 Leafdown Close Ellis House Hednesford, Cannock WS12 2NJ 42 Arthur Street, Chadsmoor, Cannock WS11 5HD Tel: 01543 425637 LDA Tel: 01785 220851 OP PD LDA MH SI YA Nethermoor House Grange Residential Care Home, The 131 Chaseley Road, Etching Hill, Rugeley WS15 2LQ Cannock Wood Street, Rawnsley, Cannock WS12 0PW Tel: 01889 584368 OP D Tel: 01543 425673 OP D YA North Street, 92 Heartlands Care Ltd T/A Lanrick House Bridgetown, Cannock WS11 0AZ 11 Wolseley Road, Rugeley WS15 2QJ Tel: 01543 573739 LDA Tel: 01889 577505 OP D PD Oak House 35 Wolseley Road, Rugeley WS15 2QJ Hob Meadow Tel: 0121 240 8000 2 Bentons Lane, Great Wyrley, Walsall WS6 6EF PD LDA SI YA Tel: 01922 417713 OP LDA YA Oak Tree House 68 Sevens Road, Cannock WS12 0QA Horse Fair Care Home Tel: 01543 278832 Horse Fair, Rugeley WS15 2EL LDA Tel: 01889 721170 Advert page 35 OP D PD Waters Edge Care Home Stafford Road, Great Wyrley, Near Walsall WS6 6BA Kingsley Cottage Tel: 01922 404343 40 Uxbridge Street, Hednesford, Cannock WS12 1DB OP D PD MH Tel: 01543 422763 OP D Woodland View Short Breaks Woodland View, Longford Road, Langston Care Ltd – 35 Hill Top View Cannock WS11 1QN Handsacre, Rugeley WS15 4DG Tel: 01543 502912 OP PD LDA MH SI YA Tel: 01543 302067 LDA Langston Care Ltd – 37 Hill Top View Handsacre, Rugeley WS15 4DG Tel: 01543 302067 LDA Lanrick Cottage 41 Wolseley Road, Rugeley WS15 2QJ Tel: 01889 585262 LDA YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
78 Search for care at www.carechoices.co.uk to find support in your area Cannock Chase care homes with nursing See page 78 for Service User Bands key Advertisers are highlighted
Abbey Court Care Home Heathers Nursing Home, The Heath Way, Heath Hayes, Cannock WS11 7AD Gorsemoor Road, Cannock WS12 3HR Tel: 01543 541034 Advert page 35 OP D PD MH YA Tel: 01543 270077 OP D PD SI Alma Court Care Home Lakeview Care Home Heath Way, Heath Hayes, Cannock WS11 7AD Stafford Road, Great Wyrley, Near Walsall WS6 6BA Tel: 01543 541330 Advert page 35 OP D MH YA Tel: 01922 409898 OP D PD MH Ashcroft Hollow Care Home Marquis Court (Tudor House) Care Home 18a Stafford Road, Huntington, Littleworth Road, Hednesford, Cannock WS12 1HY Cannock WS12 4PD Tel: 01543 330109 Advert page 32 OP PD Tel: 01543 574551 OP D PD Marquis Court (Windsor House) Care Home Barton House Nursing Home Littleworth Road, Hednesford, Cannock WS12 1HY 68 Cemetery Road, Cannock WS11 5QH Tel: 01543 330119 Advert page 32 OP D Tel: 01543 504139 OP D MH YA Needwood House Nursing Home Conifers Nursing Home 58-60 Stafford Street, Heath Hayes, 16-18 Johns Lane, Walsall WS6 6BY Cannock WS12 2EH Tel: 01922 415473 OP Tel: 01543 275688 OP D PD MH YA
East Staffordshire care homes Abacus Quality Care Ltd Bearwood House Residential Care Home T/A Abacus Care Home 183 Bearwood Hill Road, Winshill, 42-44 Rolleston Road, Burton-on-Trent DE13 0JZ Burton-on-Trent DE15 0JS Tel: 01283 533166 OP D PD MH Tel: 01283 561141 OP Amber House Residential Home Ltd Burton Road, 50 7-8 Needwood Street, Burton-on-Trent DE14 2EN Branston, Burton-on-Trent DE14 3DN Tel: 01283 562674 OP D Tel: 01283 512766 LDA YA Amber Wood Carden Bank Rest Home Belvedere Road, 16 Belvedere Road, Burton-on-Trent DE13 0RQ Burton-upon-Trent DE13 0QL Tel: 01283 563841 OP D PD MH Tel: 01283 743860 OP D PD MH SI YA Coach House, The Ashby House 34a Stapenhill Road, Burton-on-Trent DE15 9AE 80 Ashby Road, Burton-on-Trent DE15 0NX Tel: 01283 546234 OP D LDA MH SI YA Tel: 01283 353323 LDA MH SI YA Croft Care Home Ashby Road, 182 43-44 Main Street, Stapenhill, Burton-on-Trent DE15 0LB Burton-on-Trent DE15 9AR Tel: 01283 563447 LDA YA Tel: 01283 561227 OP D Ashby Road, 183 Derby Road, 46 Burton-on-Trent DE15 0LB Burton-on-Trent DE14 1RP Tel: 01283 533822 LDA YA Tel: 01283 516341 LDA YA Ashby Road, 195 Dove House Care Home Burton-on-Trent DE15 0LB Dairy Lane, Sudbury, Ashbourne DE6 5GX Tel: 01283 529495 LDA YA Tel: 01283 820304 OP D PD MH SI YA
Visit www.carechoices.co.uk for further assistance with your search for care 79 THE BEST OF BOTH WORLDS, WHERE CARE AND CARING COME TOGETHER
Each day at Bridge, Burton and Trent Courts is shaped around the needs of the people we support. We are dedicated to everyone living and working in our homes. Our homes are welcoming, relaxed, and happy places to live and make new friends. They are well- We provide placements for people who need established in the very heart the local community nursing care, who are experiencing mental health of Burton on Trent. We are easily accessible by difficulties including dementia and have complex public transport or car. health care needs including challenging behaviour. Our fees are competitive. We have excellent nurse Our priority is to ensure our ladies and gentlemen and care staff 24 hours a day, including a Matron. feel safe, secure, cared for and respected. Our We have additional in-house support by our philosophy of care is to provide a high-quality local GP and Psychiatrist. Other key professionals service in a person-centred and holistic way. available to support the delivery of good therapeutic care are Occupational Therapy and We want people to feel truly at home, with a Clinical Psychology, Chiropody, Dentist etc. This comfortable place to live, lots to do and fantastic enables us to focus on the ladies and gentleman’s food in a place where their dignity and privacy is every need and not just their diagnosis or always respected. condition. We invest in the best staff and pride ourselves on We carry out a comprehensive needs assessment setting the highest standards of care and service. for everyone referred to us. Our ladies and gentlemen enjoy a wide variety of activities and interests, and are supported We will be happy to take the time to help to control their own lives, by shaping the care and support they receive. We recognise that it is you make the best decision for you or the important for everyone to have a sense of security, person you represent, supporting you in your continuity, belonging, purpose, achievement, and choice, and ensuring the transition is positive significance. and enjoyable. If you would like to speak to our homes registered manager to discuss a We place great emphasis on developing an placement please contact Fiona Gilbert, at individual’s skills rather than focusing on their [email protected] or call her on diagnosis. 01283 807422 Ext 102
www.bridgeburtonandtrentcourt.com East Staffordshire care homes continued
Eversley Rest Home Leigh House 38 Bramshall Road, 33 Ashby Road, Uttoxeter ST14 7PG Burton-on-Trent DE15 0LQ Tel: 01889 563681 OP D YA Tel: 01283 310009 PD LDA YA Far Fillimore Rest Home Mount, The Wood Lane, Hanbury, Wood Lane, Yoxall, Burton-on-Trent DE13 8TG Burton-on-Trent DE13 8PH Tel: 01283 812180 OP D Tel: 01543 472081 PD LDA MH SI YA Field House Parkbrook Lodge 84 Field Lane, Burton-on-Trent DE13 0NN Stubwood Lane, Denstone, Tel: 01283 480810 LDA MH Uttoxeter ST14 5HU Tel: 01889 591778 LDA YA Hermitage Charity Care Trust, The 66 Holly Road, Uttoxeter ST14 7DU River Lodge Tel: 01889 562040 OP D PD 35 Stapenhill Road, Burton-on-Trent DE15 9AE Highbarrow Residential Home Tel: 01283 533759 OP PD LDA MH SI YA Toothill Road, Uttoxeter ST14 8JT Tel: 01889 566406 OP D PD Sandylee House 54 Stafford Road, Highfield Court Uttoxeter ST14 8DN Stafford Road, Uttoxeter ST14 8QA Tel: 01889 537360 PD LDA YA Tel: 01889 568057 OP LDA MH YA Silver Birch Highfield Hall 67 Hawthorn Crescent, Stafford Road, Uttoxeter ST14 8QA Burton-on-Trent DE15 9QP Tel: 01889 563780 OP PD LDA YA Tel: 01283 542534 OP D PD LDA MH SI YA Hill Lodge 1 Station House 358 Rosliston Road, Stapenhill, 93 Station Road, Rolleston-on-Dove, Burton-on-Trent DE15 9RJ Burton-on-Trent DE13 9AB Tel: 01283 542443 OP LDA MH SI YA Tel: 01283 480810 LDA MH SI YA Hill Lodge 2 St Marys Mount 359 Rosliston Road, Stapenhill, Holly Road, Uttoxeter ST14 7DX Burton-on-Trent DE15 9RJ Tel: 01889 562020 OP D PD MH Tel: 01283 542443 OP LDA YA Summerfield Care Home Hillingdon House 12 Burton Road, Branston, 172 Ashby Road, Burton-on-Trent DE15 0LG Burton-on-Trent DE14 3DN Tel: 01283 510274 OP Tel: 01283 540766 OP D James Court Residential Care Home Trent View 6 St Pauls Square, 34 Stapenhill Road, Burton-on-Trent DE14 2EF Burton-on-Trent DE15 9AE Tel: 01283 740411 LDA Tel: 01283 546234 OP PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 81 East Staffordshire care homes with nursing Advertisers are highlighted
Barrowhill Hall Care and Nursing Home Kings Bromley Care Home Barrow Hill, Rocester, Kings Bromley, Burton-on-Trent DE13 7JA Uttoxeter ST14 5BX Advert outside back cover Tel: 01543 472552 OP D PD MH SI Tel: 01889 591006 OP D MH SI YA Kirk House Care Home Barton Cottage 34 Balance Street, Uttoxeter ST14 8JE The Cottage Wing, Barton Health & Community Tel: 01889 562628 OP D PD SI YA Care Centre, Short Lane, Barton-under-Needwood, Burton-on-Trent DE13 8LT Old Rectory (Bramshall) Ltd Tel: 01283 714110 OP PD Leigh Lane, Bramshall, Uttoxeter ST14 5DN Tel: 01889 565565 OP Branston Court Care Home Branston Road, Burton-on-Trent DE14 3DB Pines, The Tel: 01283 510088 OP D YA 131 Tutbury Road, Burton-on-Trent DE13 0NU Tel: 01283 892698 PD LDA SI YA Burton, Bridge and Trent Court Care Centre 17-19 Ashby Road, Burton-on-Trent DE15 0LB Poplars Nursing and Residential Care Home Tel: 01283 807422 Advert page 80 OP D PD MH SI YA Rolleston Road, Burton-on-Trent DE13 0JT Tel: 01283 562842 OP D Charlotte James Nursing Home Oakhurst, Shobnall Road, Rider House Care Centre Burton-on-Trent DE14 2BB Stapenhill Road, Burton-on-Trent DE15 9AE Tel: 01283 569417 OP D PD MH SI YA Tel: 01283 512973 OP D PD Fauld House Nursing Home Riverside Care Home Ltd Fauld, Tutbury, Burton-on-Trent DE13 9HS Main Street, Stapenhill, Tel: 01283 813642 OP D PD Burton-on-Trent DE15 9AP Tel: 01283 529329 OP D PD SI YA Hoar Cross Nursing Home St Michael’s House, Abbots Bromley Road, See page 8 for more information on paying for Hoar Cross, Burton-on-Trent DE13 8RA care homes. Tel: 01283 248716 OP D PD
Lichfield care homes
Birches, The Hawthorn House 22 Birch Terrace, Burntwood WS7 2HH Burton Old Road West, Lichfield WS13 6EN Tel: 01543 642172 OP PD YA Tel: 01543 252211 LDA
Bracken House Lawnswood Avenue Bracken Close, Burntwood WS7 9BD 112 Lawnswood Avenue, Burntwood WS7 4YE Tel: 01543 686850 OP D PD MH SI YA Tel: 01543 684009 LDA
Footherley Hall Priory Highfields Footherley Lane, Shenstone, Lichfield WS14 0HG 11 Highfields Road, Chase Town, Burntwood WS7 4QR Tel: 01543 480253 OP D Tel: 01543 684948 LDA SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
82 Search for care at www.carechoices.co.uk to find support in your area Lichfield care homes continued Advertisers are highlighted
Rosemary Lodge Spires, The 191 Walsall Road, Lichfield WS13 8AQ Stafford Road, Lichfield WS13 8JD Tel: 01543 415223 OP Tel: 01543 330 739 Advert page 36 OP D PD YA Rugeley Road, 235 Watford House Residential Home Chase Terrace, Burntwood WS7 1NS 263 Birmingham Road, Shenstone Wood End, Tel: 01543 686460 OP D PD LDA SI YA Lichfield WS14 0PD Tel: 0121 308 1342 OP D PD YA Shenstone Hall 13 Birmingham Road, Shenstone, See the checklist on page 37 for questions to ask Lichfield WS14 0JS when looking at care homes. Tel: 01543 480222 OP D
Lichfield care homes with nursing
Aston Court Care Home Hammerwich Hall Care Home Little Aston Hall Drive, Little Aston, 105 Burntwood Road, Hammerwich, Sutton Coldfield B74 3BF Burntwood WS7 0JL Tel: 0121 667 5886 OP PD Tel: 01543 675529 OP PD MH Beechfields Nursing Home Ltd Hawksyard Priory Nursing Home 1 Wissage Road, Lichfield WS13 6EJ Armitage Lane, Armitage, Rugeley WS15 1PT Tel: 01543 418354 OP D PD SI YA Tel: 01543 490112 OP D PD LDA MH YA Briar Hill House Lodge Nursing Home, The 51 Attlee Crescent, Rugeley WS15 1BP 106 Cannock Road, Burntwood WS7 0BG Tel: 01889 576622 Advert page 88 OP PD YA Tel: 01543 686188 D MH Chaseview Nursing Home Seaton Court Water Street, Chase Terrace, Burntwood WS7 1AW 160 High Street, Chasetown, Burntwood, Tel: 01543 672666 OP D PD YA Staffordshire WS7 3XG Tel: 01543 685588 OP D PD MH SI YA Darwin Court Care Home Wissage Road, Lichfield WS13 6SP Stubby Leas Nursing Home Tel: 01543 541815 Advert page 35 OP D PD MH SI YA Fisherwick Road, Whittington, Lichfield WS13 8PT Tel: 01827 383496 OP D YA Grangemoor House Nursing Home 110 Cannock Road, Talbot House Nursing Home Burntwood WS7 0BG 28-30 Talbot Street, Rugeley WS15 2EG Tel: 01543 675711 MH Tel: 01889 570527 OP D LDA YA
Newcastle-under-Lyme care homes Allendale Residential Arbour Street, 50 11a Milehouse Lane, Wolstanton, 50 Arbour Street, Talke Pits, Newcastle-under-Lyme ST5 9JR Stoke-on-Trent ST7 1QW Tel: 01782 767745 LDA YA Tel: 07917 130264 OP PD LDA SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 83 Newcastle-under-Lyme care homes continued Advertisers are highlighted
Broadmeadow Court Residential Care Home Hollins Residential Care Home, The London Road, Chesterton, Stoke-on-Trent ST5 7JG 260 Congleton Road, Butt Lane, Talke, Tel: 01782 561398 OP D PD SI Stoke-on-Trent ST7 1LW Tel: 01782 349320 LDA YA CareTech Community Services Ltd – 34 Porthill Bank Kidsgrove Care Solutions Porthill, Newcastle-under-Lyme ST5 0AA – Arbour Street Tel: 01782 612223 LDA 52 Arbour Street, Talke Pits, Stoke-on-Trent ST7 1QW Tel: 07917 130264 OP LDA YA Chesterton Lodge Loomer Road, Chesterton, Kingsley Rest Home Newcastle-under-Lyme ST5 7LB 7 Southlands Avenue, Newcastle ST5 8BZ Tel: 01782 970689 Advert page 43 OP D YA Tel: 01782 626740 OP D YA Choices Housing Association Ltd Little Meadows 5 Greenbrook Court, St Michaels Road, 1 Poplar Avenue, Cross Heath, Newcastle-under-Lyme ST5 9QB Newcastle-under-Lyme ST5 9HR Tel: 01782 628190 OP D PD LDA SI YA Tel: 01782 711669 D PD MH 40 Stafford Avenue, Clayton, Lodge, The Newcastle-under-Lyme ST5 3BJ Clayton Road, Newcastle-under-Lyme ST5 4AD Tel: 01782 630375 OP LDA SI YA Tel: 01782 616961 OP PD LDA YA 103 Heath Street, Chesterton, Lyme Valley House Residential Care Home Newcastle-under-Lyme ST5 7ND 115 London Road, Newcastle-under-Lyme ST5 1ND Tel: 01782 563259 OP PD LDA SI YA Tel: 01782 633407 OP D PD Doddlespool Hall Care Home Maple Tree Court Main Road, Betley CW3 9AE 140 Gloucester Road, Kidsgrove, Tel: 01270 820700 OP D Stoke-on-Trent ST7 1EL Farmhouse Residential Rest Home Tel: 01782 692979 Advert page 43 OP D YA Talke Road, Red Street, Maples Residential Home, The Newcastle-under-Lyme ST5 7AH First Avenue, Porthill, Tel: 01782 566430 OP D PD MH SI YA Newcastle-under-Lyme ST5 8QX Tel: 01782 636129 Florence House OP D Porthill Bank, Porthill, Peacock Hay Newcastle-under-Lyme ST5 0AE Peacock Hay Road, Talke, Stoke-on-Trent ST7 1UN Tel: 01782 637354 OP D PD MH SI Tel: 01782 786918 LDA YA Grove Court 100 Lancaster Road, Newcastle-under-Lyme ST5 1DS Tel: 01782 628983 MH Hempstalls Hall Care Home Hempstalls Lane, Newcastle-under-Lyme ST5 9NR Tel: 01782 904483 Advert page 35 OP D PD YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
84 Search for care at www.carechoices.co.uk to find support in your area Newcastle-under-Lyme care homes continued Advertisers are highlighted
Poplars, The Staffordshire County Council – 114 Douglas Road Alsagers Bank, Bank, Stoke-on-Trent ST7 8BA Newcastle-under-Lyme ST5 9BJ Tel: 01782 721515 OP D PD MH Tel: 01782 711041 OP LDA YA Ravenswood Care Home Wilbraham House 15 The Avenue, Kidsgrove, The Old Vicarage, Church Street, Audley, Stoke-on-Trent ST7 1AQ Stoke-on-Trent ST7 8DE Advert inside front cover Tel: 01782 783124 OP Tel: 01782 720729 OP D PD LDA YA Samuel Hobson House Woodlands, The 20-22 Knutton Road, Wolstanton, 20 Woodlands Avenue, Newcastle-under-Lyme ST5 0HU Newcastle-under-Lyme ST5 8AZ Tel: 01782 620011 OP D PD Tel: 01782 622089 LDA YA
Newcastle-under-Lyme care homes with nursing Abbeywell Court Rowan Court Care Home Dragon Square, Newcastle ST5 7HL Silverdale Road, Newcastle-under-Lyme ST5 2TA Tel: 01782 561769 OP D MH YA Tel: 01782 904595 Advert page 35 OP D PD MH SI YA Belong Newcastle-under-Lyme Silverdale Nursing Home 65 Lower Street, Newcastle Street, Silverdale, Newcastle-under-Lyme ST5 2RS Newcastle-under-Lyme ST5 6PQ Tel: 01782 986300 OP D PD YA Tel: 01782 717204 OP D Bradwell Hall Nursing Home St Quentin Senior Living, Residential Old Hall Drive, Bradwell, and Nursing Homes Newcastle-under-Lyme ST5 8RQ Sandy Lane, Newcastle-under-Lyme ST5 0LZ Tel: 01782 636935 OP D PD MH SI Tel: 01782 617056 OP D PD SI
South Staffordshire care homes
Ashfield House Fairmont Residential Ltd Sugar Loaf Lane, Iverley, Botts Farm, Whittington Hall Lane, Kidderminster DY10 3PB Kinver, Stourbridge DY7 6PN Tel: 01562 701118 PD LDA MH SI Tel: 01384 397402 LDA Brickbridge House Firs Residential Home, The 98 Bridgnorth Road, Wodehouse Lane, Gospel End, Wombourne WV5 0AQ Sedgley DY3 4AE Tel: 01902 892619 PD LDA Tel: 01902 677911 OP D PD MH Essington Manor Care Home Greenway House Residential Home 41 Broad Lane, 103 Springhill Lane, Lower Penn, Essington WV11 2RG Wolverhampton WV4 4TW Tel: 01922 406596 OP D PD MH SI YA Tel: 01902 330777 OP D PD MH SI
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 85 South Staffordshire care homes continued See page 85 for Service User Bands key
High Lodge Care Home Sedgley Court Off Roman Road, Iverley, Brick Kiln Way, Gospel End, Dudley DY3 4BA Stourbridge DY7 6PP Tel: 01384 928404 OP D PD MH SI Tel: 01384 390561 OP D PD SI Shrubbery Rest Home, The Holendene Way, 1 126 Wood Road, Codsall, Wombourne, Wolverhampton WV5 8EP Wolverhampton WV8 1DW Tel: 01905 798247 LDA MH YA Tel: 01902 844871 OP D PD MH SI Prestwood Lodge Willows Care Home, The Wolverhampton Road, Prestwood, 14 Wolverhampton Road, Codsall, Stourbridge DY7 5AN Wolverhampton WV8 1PP Tel: 01384 872555 OP PD Tel: 01902 842273 OP D PD YA
South Staffordshire care homes with nursing
Edgeview Nursing Home Springfield House Nursing Home The Compa, Comber Road, Kinver, Oaken Drive, Codsall, Wolverhampton WV8 2EE Stourbridge DY7 6HT Tel: 01902 847272 OP D PD Tel: 01384 872804 D PD LDA MH St Anthony’s Himley Mill Care Home – Care Home with Nursing Physical Disabilities School Road, Himley, Dudley, Stourbridge Road, Wolverhampton WV4 5NQ West Midlands DY3 4LG Tel: 01902 893056 OP PD YA Tel: 01902 324021 OP D PD YA Woodford House Hunters Lodge Care Centre, The The Green, Trysull, Wolverhampton WV5 7HW Hollybush Lane, Oaken, Codsall, Tel: 01902 324264 OP D PD MH SI YA Wolverhampton WV8 2AT Tel: 01902 847575 OP D PD MH YA Perton Manor Wrottesley Park Road, Wolverhampton WV8 2HE Tel: 01902 843111 OP D PD MH SI YA Prestwood House Wolverhampton Road, Prestwood, Stourbridge DY7 5AL Tel: 01384 877440 OP D PD Orsett House Exclusive Retirement Home Specialists in caring for people with Dementia l Registered to care for the frail elderly l Long & short stay, respite care l Genuinely caring, highly experienced staff l Beautiful enclosed garden l Single & companion rooms - all en suite l Visiting Pets welcome l Wide range of facilities and activities Call us on 01782 372147 for more information Station Road, Barlaston, Staffordshire ST12 9DQ www.orsetthouse.co.uk
86 Search for care at www.carechoices.co.uk to find support in your area Stafford care homes Advertisers are highlighted
Beechcroft House Residential Home Maple Lodge (Stafford) St Johns Road, Rowley Park, Stafford ST17 9BA Rotherwood Drive, Rowley Park ST17 9AF Tel: 01785 251973 OP D PD Tel: 01785 255259 OP D PD YA Brookside Residential Home Meadowfields Care Home 159 Eccleshall Road, Stafford ST16 1PD Pasturefields, Great Haywood, Stafford ST18 0RD Tel: 01785 240738 OP D PD MH SI YA Tel: 01889 270565 OP D PD YA Burley Heights Mews, The Seighford Lane, Aston-by-Doxey, Stafford ST18 9LQ Stone Road, Eccleshall, Stafford ST21 6JX Tel: 01785 281715 OP PD LDA MH SI YA Tel: 01785 851185 PD LDA YA Butterhill Care Centre Oaklea House Ltd Coppenhall, Stafford ST18 9BU Stone Road, Tittensor, Stoke-on-Trent ST12 9HE Tel: 01785 780380 OP D PD Tel: 01782 373236 OP LDA YA Dora Rose Care Home Old Post Office Residential Home, The 1 Brocton Road, Milford, Newport Road, Haughton, Stafford ST18 9JH Stafford ST17 0UH Tel: 01785 780817 OP D PD LDA MH SI YA Tel: 01785 594991 OP D PD YA Old Rectory, The Cottage, The Fradswell Lane, Fradswell, Stafford ST18 0EY 20 Oulton Road, Stone ST15 8DZ Tel: 01889 270236 OP D Tel: 01785 811918 LDA YA Orsett House Retirement Home Creda House Station Road, Barlaston, Stoke-on-Trent ST12 9DQ 184 Weston Road, Stafford ST16 3RY Tel: 01782 372147 Advert page 86 OP D PD Tel: 07740 076856 LDA YA Queensway House Crispin Court Care Home Weston Road, Stafford ST16 3TF 385a Stone Road, Stafford ST16 1LD Tel: 01785 228324 Advert page 88 OP MH Tel: 01785 529163 Advert page 35 OP D PD MH SI YA R M P Care Gingercroft Residential Home 1 Alexandra Street, Stone ST15 8HL Wharf Road, Gnosall, Stafford ST20 0DB Tel: 01785 615510 LDA YA Tel: 01785 822142 OP D 20 Longton Road, Stone ST15 8DQ Tel: 01785 615505 Greenfield House LDA YA Springfield Road, Stafford ST13 6LQ 20 Oulton Road, Stone ST15 8DZ Tel: 01538 385916 D PD LDA Tel: 01785 615486 LDA YA Leonard’s Croft 21 Longton Road, Stone ST15 8DQ 80 Lichfield Road, Stafford ST17 4LP Tel: 01785 615505 LDA YA Tel: 01785 214449 LDA SI YA 49 Victor Street, Stone ST15 8HH Tel: 01785 615500 Little Ingestre House OP LDA YA Ingestre Park, Near Great Haywood, Rocklee Residential Home Ltd Stafford ST18 0RE 341-343 Stone Road, Stafford ST16 1LB Tel: 01889 270410 PD LDA YA Tel: 01785 607468 MH
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 87 Putting care at the heart of your decision
MHA care homes in Staffordshire and Stoke C oosin t e ri t care ome or a love one is an im ortant ecision s a national c arit wit over ears e erience in eliverin ualit care, ave t e nowle e an e ertise to ui e ou t rou t e entire rocess
Our homes offer tailored care in a warm, supportive and friendly environment: ersonalise care lans, evelo e wit usic t era or our resi ents livin wit resi ents an t eir amil ementia ermanent an res ite care c a lain an wee l activities ro ramme
eston an ueenswa riar ill ouse n el er
Stoke on Trent: Cla ourne Wolverhampton: m a or u cla ourne atersi e ouse el m a or u watersi e ouse Stafford Rugeley: el eston an ueenswa riar ill ouse n el er m a or u weston ueenswa m a or u riar ill ouse m a or u en el er el el el
Find out more at www.mha.org.uk/care-homes Stafford care homes with nursing See page 87 for Service User Bands key Advertisers are highlighted Heyfields Nursing Home Rosevilla Nursing Home Heyfields, Tittensor Road, Tittensor ST12 9HQ 148-150 Eccleshall Road, Tel: 01782 373584 OP PD SI YA Stafford ST16 1JA Tel: 01785 254760 OP D PD YA Hilderstone Hall Hilderstone, Near Stone ST15 8SQ Rowley House Nursing Home Tel: 01889 861 843 Advert page 36 OP D PD YA 26 Rowley Avenue, Stafford ST17 9AA Limewood Nursing and Residential Home Tel: 01785 255279 Limetree Avenue, Stafford ST16 3DF OP D PD SI Tel: 01785 215678 OP D PD SI YA St Joseph’s Convent Nursing Home Manor House Nursing Home, The Lichfield Road, Stafford ST17 4LG Burton Manor Road, Hyde Lea, Stafford ST18 9AT Tel: 01785 251577 OP D PD YA Tel: 01785 250600 OP D PD MH St Mary’s Nursing Home Maple Court Nursing Home Magaret Street, Stone ST15 8EJ Rotherwood Drive, Rowley Park, Stafford ST17 9AF Tel: 01785 813894 OP Tel: 01785 245556 OP D PD YA Weston House Oulton Abbey Residential and Nursing Home Weston Road, Stafford ST16 3TF Oulton Abbey, Church Lane, Oulton ST15 8UP Tel: 01785 228324 Advert page 88 OP D MH Tel: 01785 814192 OP PD Wheaton Aston Care Home Queensway House Ivetsey Bank, Wheaton Aston, Weston Road, Stafford ST16 3TF Stafford ST19 9QT Tel: 01785 228324 Advert page 88 OP MH Tel: 01785 840423 Advert page 32 OP PD
Staffordshire Moorlands care homes Advertisers are highlighted
Alder Grange Choices Housing Association Ltd 51 Adamthwaite Drive, Blythe Bridge, 20 Dairy Close, Leek ST13 6LT Stoke-on-Trent ST11 9HL Tel: 01538 386762 D PD LDA MH SI YA Tel: 01782 393581 Advert below OP D PD MH SI 4 West Street, Biddulph, Stoke-on-Trent ST8 6HL Allan House Ltd Tel: 01782 514141 53 Uttoxeter Road, Blythe Bridge, OP PD LDA YA Stoke-on-Trent ST11 9JG Compassionate House Tel: 01782 397018 OP LDA YA 177 Uttoxeter Road, Draycott, Stoke-on-Trent ST11 9AB Tel: 01270 505027 OP LDA MH SI YA Ashview House Residential Care Home Aynsleys Drive, Blythe Bridge, Alder Grange Care Home has been operating Stoke-on-Trent ST11 9HJ as a residential care home for in excess of 20 years. It was Tel: 01782 398919 OP D PD SI taken over by Eungella Care Ltd in April 2007.
We offer long and short stay residential care for adults Alder Grange Care Home Beech Dene Residential Care Home and we also provide day care. We are committed to the delivery of the highest standards of individualised Westwood Road, Leek ST13 8DL care, ensuring that the needs of your loved ones are Tel: 01538 388087 OP D PD met at all times. 01782 393581 | [email protected] Burleigh House www.aldergrange.co.uk Leek Road, Stoke-on-Trent ST10 1WB Alder Grange, 51 Adamthwaite Drive, Blythe Bridge, Stoke On Trent, ST11 9HL Tel: 017825 50920 OP D PD MH
Visit www.carechoices.co.uk for further assistance with your search for care 89 Call 077593 69263 www.boroughcare.co.uk
Hen Cloud House
A brand new, luxury purpose built residential care home from Borough Care is coming to Leek.
Opening early 2021.
Benefits include:
Parking, including On-site hair and Weekly activities, ambulance drop-off beauty salon games and and disabled bays excursions
Excellent road and On-site laundry Cinema public transport access
Stunning landscaped gardens On-site shop Garden room
Peaceful setting Reception café area Staffordshire Moorlands care homes continued Advertisers are highlighted
Elizabeth House Morgan House Sandy Hill, Werrington, 86 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent ST9 0ET Stoke-on-Trent ST11 9JG Tel: 01782 304088 OP D Tel: 01782 390640 LDA YA Heathcotes (Blythe Bridge) Old Vicarage Residential Home, The Southlands, Aynsleys Drive, Vicarage Road, Tean, Blythe Bridge, Stoke-on-Trent ST11 9LR Stoke-on-Trent ST10 4LE Tel: 01782 398372 LDA MH Tel: 01538 723441 OP D PD Heathfield House Roughcote Hall Farm 318 Uttoxetter Road, Blythe Bridge, Roughcote Lane, Caverswall, Stafford ST11 9LY Stoke-on-Trent ST11 9ET Tel: 01782 393909 LDA Tel: 01782 397440 LDA YA Hillswood Lodge Tall Oaks Care Home 9 The Close, Endon, Stoke-on-Trent ST9 9JH Charles Street, Biddulph, Stoke-on-Trent ST8 6JB Tel: 01782 505221 OP D LDA YA Tel: 01782 481158 Advert page 32 OP D PD Ladydale Care Home Wall Hill Care Home Ltd 9 Fynney Street, Leek ST13 5LF Broad Street, Leek ST13 5QA Tel: 01538 386442 OP PD LDA MH YA Tel: 01538 399807 OP D PD MH Larkins, The Wetley Manor Care Home Hill Top, Brown Edge, Stoke-on-Trent ST6 8TX Abbey Road, Wetley Rocks, Stoke-on-Trent ST9 0AS Tel: 01782 504457 LDA Tel: 01782 551144 Advert page 72 OP D PD MH Mill Hayes Residential Home Willows Care Home, The 72 Mill Hayes Road, Knypersley, 90 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent ST8 7PS Stoke-on-Trent ST11 9JG Tel: 01782 519047 OP D PD LDA MH SI YA Tel: 01782 399411 OP D MH
Staffordshire Moorlands care homes with nursing
Abbey Court Care Home – Leek Ernvale House Care Centre Buxton Road, Leek ST13 6NF Station Road, Cheddleton, Leek ST13 7EE Tel: 01538 386523 OP D PD Tel: 01538 360260 OP Ash Hall Nursing Home Harewood Park Ash Bank Road, Werrington, Stoke-on-Trent ST2 9DX Leek Road, Cheadle, Stoke-on-Trent ST10 2EE Tel: 01782 302215 OP D PD MH SI Tel: 01538 756942 LDA MH YA Beech Lodge Nursing Home Park Lane Rakeway Road, Cheadle, Stoke-on-Trent ST10 1RA Park Lane Knypersley, Stoke-on-Trent ST8 7BG Tel: 01538 753676 OP D PD Tel: 01782 522061 Advert page 32 OP D PD YA Church Terrace Nursing Home Rock Cottage Care Services 18 The Terrace, Cheadle, Stoke-on-Trent ST10 1PA Breach Road, Brown Edge, Stoke-on-Trent ST6 8TR Tel: 01538 750736 OP D MH YA Tel: 01782 503120 OP D PD MH SI
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 91 Staffordshire Moorlands care homes with nursing continued See page 91 for Service User Bands key
Springbank Nursing Home Treetops Court Care Home Mill Hayes Road, Knypersley, Stoke-on-Trent ST8 7PS Park Road, Leek ST13 8XP Tel: 01782 516889 OP D PD Tel: 01538 392520 OP D PD LDA MH YA Tall Oaks Care Home Charles Street, Biddulph, Stoke-on-Trent ST8 6JB See the checklist on page 37 for questions to ask Tel: 01782 518055 Advert page 32 OP D PD when looking at care homes.
Tamworth care homes Boat House, The St Ives Close 24-28 Lichfield Street, Fazeley, Tamworth B78 3QN 2-4 St Ives Close, Leyfields, Tel: 01827 289654 LDA YA Tamworth B79 8HL Tel: 0808 808 1111 Bonehill Lodge LDA 62 Park Lane, Bonehill, Tamworth B78 3HZ Standon House Tel: 01827 280275 OP D PD SI 12 Ashby Road, Tamworth B79 8AG Tel: 01827 699520 Dover Cottage Rest Home OP D PD Dover Farm Close, Stoneydelph, TNP Homecare (UK) Ltd Tamworth B77 4AP TNP House, 15 Comberford Road, Tel: 01827 331116 OP D Tamworth B79 8PB Evergreen House Residential Home Tel: 01827 316177 OP D PD MH SI Lichfield Road, Tamworth B79 7SF Walsingham Support Tel: 01827 50675 D PD YA – 18-20 Richmond Close Home Care & Support Lane House Residential Care Home Walsingham, Tamworth B79 7QS 265 Lichfield Road, Tamworth B79 7SF Tel: 01827 311991 OP LDA YA Tel: 01827 314806 OP D PD SI Wigginton Cottage Meadowyrthe 86 Main Road, Wigginton, Tamworth B79 9DZ Comberford Road, Tamworth B79 8PD Tel: 01827 63441 LDA Tel: 01827 66606 OP D PD MH SI Wilnecote Rest Home Spring Tree Rest Home Hockley Road, Wilnecote, 433 Watling Street, Two Gates, Tamworth B77 1EL Tamworth B77 5EA Tel: 01827 251634 D Tel: 01827 262582 D
Tamworth care homes with nursing
Haunton Hall Sunningdale Nursing Home Haunton, Tamworth B79 9HW 87 Upper Gungate, Tel: 01827 373631 OP D Tamworth B79 8AX Tel: 01827 699000 OP PD YA Marmion Nursing Home 17 Stretton Street, Glascote, Tamworth B77 2BH Tel: 01827 679530 MH Park Farm Lodge Park Farm Road, Kettlebrook, Tamworth B77 1DX Tel: 01827 280533 OP D PD
92 Search for care at www.carechoices.co.uk to find support in your area Index – Home care agency listings Advertisers in bold
1 Staffordshire Place 63 Bluebird Care (Mid Staffs) 65 Crossroads Care Staffordshire 66 Bluebird Care (Stafford) 65 CSPC Healthcare Ltd 66 A Bluebird Care (Stoke-on-Trent) 65 Custom Care (Cannock) 66 A.S.P.E.C.T.S 63 Bluebird Care (Tamworth and Acadia Support Services Ltd 63 Lichfield) 65 D Adlington House – Wolstanton 63 Brighter Days Staffordshire Ltd 65 Daycare Domiciliary Services 66 Affexa Care Services – Stafford 63 Brooklands House 65 Desire Care – Burton 66 Affinity Homecare 63 Diversity Care Age UK – Stafford & District C – 6A Market Street 66 Care Services 63 Camoy’s Court 65 DuTee4u Home Healthcare 66 Agee Care Ltd 63 Care Company – Stoke, The 65 Agincare UK Care Company, The 65 E Newcastle-under-Lyme 63 Care Cover 24/7 65 Eldertree Lodge 66 Alpha Home Assist 63 Care Homes Stoke Ltd 65 Elite Domiciliary Care PVT Ltd 66 Always Home Care 63 Care In Stoke Ltd 65 Embrace Quality Care Ltd 67 AMG Nursing and Care Services Care O.W.L. Ltd 65 Empowerment Care Ltd 67 – Burton 63 Care Plus 65 Essential Health Ltd 67 AMG Nursing and Care Services Care Promise Ltd 65 Essential Health Ltd Cannock 67 – Stafford & Stoke-on-Trent 63 Care Services Kidsgrove 65 Executive Care Agency Ltd 67 AMG Nursing and Care Services Caremark Cannock Chase and – Wolverhampton 63 South Staffordshire 65 F AR1 Homecare 63 Caretech Community Services Falcon Carers 67 Archangel Home Care Hanley DCA 65 Families Care 67 – Staffordshire Branch 63 Careview Caring Support Freedom Support Ltd 67 Arun House 63 Services Ltd 65 Aston Home Care Ltd 63 Caring Hands 65 G Austin Ben – Stoke 63 Catherine Care 65 Gee Professional Services 67 Ave Maria Care Services Chase Care and Support Services Givecare 67 (Burntwood) 63 Hednesford 65 Choices Housing Association 65 GMT Healthcare 67 B Choose Your Care 65 Golden Years Care Ltd 67 Bagnall Heights Domiciliary Clarity Homecare Leek 66 Service 63 Comfort Call – Maple West 66 H Harbourage, The 67 Belong at Home Comfort Call – Stoke 66 Newcastle-under-Lyme 63 Comfort Call – Willow Barns 66 HaywardCare Ltd 67 Berryhill Village Administration Committed2Care Ltd 66 HaywardLiving Ltd 67 Centre 63 Community Care Worker Ltd 66 Headquarters 67 Big Healthcare Ltd 63 Companion for Care Health & Alliance Home Care 67 Bluebird Care (East Staffs & Services Ltd 66 Helping Angels Ltd 67 South Derbyshire) Creative Support Helping Hands Lichfield & – Burton-on-Trent 65 – Staffordshire Services 66 Tamworth 67 – Uttoxeter 65 CRG Homecare – Stoke 66 Helping Hands Stoke 67
Visit www.carechoices.co.uk for further assistance with your search for care 93 Home care agency listings continued Advertisers in bold Helping Hands Wolverhampton 67 Pro-Vida Care HICA – Staffordshire 67 K – Lichfield, Tamworth & K&S Care Solutions Ltd 69 Hill Lodge 1 68 surrounding areas 70 Hills Angels Homecare 68 Kath Mullock Home Care Ltd 69 Promises of Care 70 Home Care Assist 68 Kidsgrove Care Solutions Prudent Health Services Ltd 70 Home First – Cannock 68 – Arbour Street 69 Purple Flower Care 70 Home First – East Staffs 68 Kind Hearts Care and Support Ltd 69 Home First – Lichfield & Q Tamworth 68 Kinver Care Ltd 69 Quality Care (Staffordshire) Ltd 70 Home First – Moorlands 68 Home First – Newcastle 68 L R Home First Let us Care4U 69 Radis Community Care 70 – South Staffordshire 68 Lifeways Community Care Radis Community Care Home First – Stafford 68 (Stoke) 69 (Specialist Services) 70 Home First – Stoke 68 Lilyrose Care Group Ltd Rainbow Care Solutions Home Instead Senior Care – Staffordshire 69 (Staffordshire) 70 – Burton-on-Trent 68 Linfield Care Ltd – 37a-38a Reliance Independent – Cannock 68 Eastgate Street 69 Living Ltd 70 – Leek and Moorlands 68 Reto Care Ltd 70 Lion Care Service 69 – Stone 68 Right at Home (East Staffs) 70 Litch Care Services Ltd 69 – Wolverhampton 68 Rowan Village 70 Home Instead Senior Care Lord’s Care Solutions UK Ltd 69 – Stoke-On-Trent 68 LSC Nursing & Domiciliary Care S Home Instead Senior Care Services Ltd 69 Sanctuary Home Care Ltd – Tamworth 68 – Stoke 70 Homecare4U Stafford 68 M Sanctuary Supported Living Homecare4U Staffordshire 68 Mediline Home Care Lichfield – Epworth House 70 Homecare4U Stoke 68 Branch 69 Sapphire Quality Care Agency Homestay Care Ltd 68 Mercy & Clara Healthcare Ltd 69 Ltd 70 Homestead Care Ltd, The 68 Meridian Health and Social Care Sevenfold Care Ltd 70 Horninglow Bungalows 68 – Tamworth 69 Silver Tree Home Support Housing 21 Mill Rise 69 Community Interest – Summer Field Court 68 Company 70 Human Support Group Ltd N SRS Care Ltd 70 – Stoke-on-Trent 68 St Dominic’s Court 70 Nexxus Care – Cannock 69 Stables, The 70 Nexxus Care – Staffordshire 69 I Standon Gardens Domiciliary ICare (GB) Ltd 68 Services 70 Independent Support 69 P Stoke-on-Trent City Council 70 Passion 4 Care 69 Sunlite Health Care Ltd 71 J Person Centred Services Ltd 69 Sunshine Care Stafford Ltd 71 JJ Starlight Care 69 Platinum Community Care Ltd 69 Supported Futures 71 Jump 2 Independence Ltd 69 Prestige Nursing Staffordshire 69 Supported Living Staffordshire 71
94 Search for care at www.carechoices.co.uk to find support in your area Home care agency listings continued Advertisers in bold Swan Care Solutions 71 TLC Homecare Services 71 Voyage (DCA) Sweet Pea Care & Cleaning Triband Care Services Ltd 71 Staffordshire 71 Services Ltd 71 U W T Umbrella Care (Midlands) Ltd 71 Walsingham Support Unique Care Provider (UCP) Ltd 71 – 18-20 Richmond Close Tamworth Home Care Ltd 71 Home Care & Support 71 Teasdale Healthcare Ltd 71 V Watling Court Orbital Plaza 71 Tender Lasting Care Services Visiting Angels – East Stafford 71 Wesleycare Ltd 71 Ltd 71 Voyage (DCA) Marlborough West End Village 71 Tillington Care Services Ltd House 71 Willatt Care Ltd 71 – Stafford 71 Voyage (DCA) Scotia House 71 Willow Senior Care Ltd 71
Care homes/care homes with nursing Advertisers in bold Burleigh House 89 A B Burley Heights 87 Barrowhill Hall Care and Abacus Quality Care Ltd Burton, Bridge and Trent T/A Abacus Care Home 79 Nursing Home 82 Court Care Centre 82 Abbey Court Care Home 79 Barton Cottage 82 Burton Road, 50 79 Abbey Court Care Home – Leek 91 Barton House Nursing Home 79 Butterhill Care Centre 87 Abbeywell Court 85 Bearwood House Residential Adderley Green Care Centre 77 Care Home 79 C Beechcroft House Residential Agnes and Arthur 73 Cambian – Eversley House 73 Home 87 Alder Grange 89 Cambian – Trent Valley Road 73 Beech Dene Residential Care Alison House Care Home Ltd 73 Carden Bank Rest Home 79 Home 89 Allan House Ltd 89 Care Services (UK) Ltd 78 Beeches, The 73 Allendale Residential 83 CareTech Community Services Beechfields Nursing Home Ltd 83 Alma Court Care Home 79 Ltd – 34 Porthill Bank 84 Beech Lodge Nursing Home 91 Catherine Care Ltd 78 Amber House Residential Belong Newcastle-under-Lyme 85 Home Ltd 79 Cauldon Place 73 Birches, The 82 Amber Wood 79 Cedars, The 73 Blurton Road 73 Charlotte James Nursing Home 82 Arbour Street, 50 83 Boat House, The 92 Chaseview Nursing Home 83 Ashby House 79 Bonehill Lodge 92 Chesterton Lodge 84 Ashby Road, 182 79 Bracken House 82 Chiltern Rest Home 73 Ashby Road, 183 79 Bradwell Hall Nursing Home 85 Chimes Residential Home, The 73 Ashby Road, 195 79 Branston Court Care Home 82 Choices Housing Association Ltd Ashcroft Hollow Care Home 79 Briar Hill House 83 73, 84, 89 Ashfield House 85 Brickbridge House 85 Choices Housing Association Ltd Ash Hall Nursing Home 91 Brindley Court 77 – 60 Holdcroft Road 77 Ashview House Residential Broadmeadow Court Church Terrace Nursing Home 91 Care Home 89 Residential Care Home 84 Claybourne 73 Aston Court Care Home 83 Brookside Residential Home 87 Coach House, The 79
Visit www.carechoices.co.uk for further assistance with your search for care 95 Care homes/care homes with nursing continued Advertisers in bold Collinson Court 73 Field House 81 Highfield Hall 81 Compassionate House 89 Firs Residential Home, The 85 High Lodge Care Home 86 Conifers Nursing Home 79 Florence House 84 Hilderstone Hall 89 Copperdown Residential Care Footherley Hall 82 Hill Lodge 1 81 Home 78 Four Seasons 74 Hill Lodge 2 81 Cottage, The 87 Hillingdon House 81 Creative Support G Hillswood Lodge 91 – Leonora Street 73, 77 Gingercroft Residential Home 87 Hilton House 74 Creda House 87 Glyn House 74 Himley Mill Care Home 86 Crispin Court Care Home 87 Goldendale House 74 Hoar Cross Nursing Home 82 Croft Care Home 79 Goldenhill Nursing Home 77 Hob Meadow 78 Holendene Way, 1 86 Goldenview Care Home 74 Hollies, The 74 D Gorsefield Residential Home 74 Hollins Residential Care Darwin Court Care Home 83 Graceland Care Ltd 74 Home, The 84 Davlyn House 73 Grangemoor House Nursing Holly Lodge Residential Home 83 Derby Road, 46 79 Home Ltd 74 Grange Residential Care Home, Derwent House 73 Horse Fair Care Home 78 The 78 Doddlespool Hall Care Home 84 Hunters Lodge Care Greenfield House 87 Dora Rose Care Home 87 Centre, The 86 Greenway House Residential Dove House Care Home 79 Home 85 Dover Cottage Rest Home 92 Grove Court 84 J Dresden House Ltd 73 James Court Residential Care Home 81 H Jasmine 74 E Hammerwich Hall Care Home 83 Eastgate Residential Home 73 Hanford Court Care Home 74 Edgeview Nursing Home 86 K Hanford Manor 74 Eldon House Care Services 74 Kenwood House 74 Harewood Park 91 Elizabeth House 91 Keswick House 74 Haunton Hall 92 Ellis House 78 Kidsgrove Care Solutions Haversham House Ltd 74 – Arbour Street 84 Ernvale House Care Centre 91 Hawksyard Priory Nursing Home 83 Kings Bromley Care Home 82 Eros Crescent, 66 74 Hawthorn House 82 Kingsley Cottage 78 Essington Manor Care Home 85 Heartlands Care Ltd T/A Lanrick Kingsley Rest Home 84 Evergreen House Residential House 78 Kirk House Care Home 82 Home 92 Heathcotes (Blythe Bridge) 91 Eversley Rest Home 81 Heathers Nursing Home, The 79 L Heathfield House 91 Ladydale Care Home 91 F Hempstalls Hall Care Home 84 Lakeview Care Home 79 Fairmont Residential Ltd 85 Hermitage Charity Care Lane House Residential Care Far Fillimore Rest Home 81 Trust, The 81 Home 92 Farmhouse Residential Rest Heyfields Nursing Home 89 Langston Care Ltd Home 84 Highbarrow Residential Home 81 – 35 Hill Top View 78 Fauld House Nursing Home 82 High Cross House 74 Langston Care Ltd Fernlea 74 Highfield Court 81 – 37 Hill Top View 78
96 Search for care at www.carechoices.co.uk to find support in your area Care homes/care homes with nursing continued Advertisers in bold Lanrick Cottage 78 Prestwood House 86 Larkins, The 91 N Prestwood Lodge 86 Needwood House Nursing Lawnswood Avenue 82 Priory Highfields 82 Home 79 Lawton Rise Care Home 77 Nethermoor House 78 Leigh House 81 Newford Nursing Home 77 Q Leonard’s Croft 87 Queensway House 87, 89 New Lodge 75 Lightwood Road, 216 74 New Milton Nursing Home 77 Limes, The 74 Nightingale Group Ltd R Limewood Nursing and R M P Care 87 – Trentham Care Centre 77 Residential Home 89 Ravenswood Care Home 85 North Street, 92 78 Lindly House Care Home 74 Regent Road 75 Little Ingestre House 87 Richmond Mews 77 Little Meadows 84 O Rider House Care Centre 82 Oak House 75, 78 Lodge Nursing Home, The 83 River Lodge 81 Oaklea House Ltd 87 Lodge, The 84 Riverside Care Home Ltd Lyme Valley House Residential Oak Tree House 78 82Rock Cottage Care Home 84 Olcote 75 Care Services 91 Old Post Office Residential Rocklee Residential Home Ltd 87 M Home, The 87 Rosemary Lodge 83 Manor House Nursing Old Rectory (Bramshall) Ltd 82 Rosevilla Nursing Home 89 Home, The 89 Old Rectory, The 87 Roughcote Hall Farm 91 Maple Court Nursing Home 89 Old Vicarage Nursing Rowan Court Care Home 85 Maple Lodge (Stafford) 87 Home, The 77 Rowley House Nursing Home 89 Maple Tree Court 84 Old Vicarage Residential Royal Mencap Society 75 Maples Residential Home, The 84 Home, The 91 Rugeley Road, 235 83 Marlyn House 78 Orsett House Retirement Rutland House 75 Home 87 Marmion Nursing Home 92 Rydal House 75 Oulton Abbey Residential and Marquis Court (Tudor House) Nursing Home 89 Care Home 79 S Marquis Court (Windsor House) Samuel Hobson House 85 Care Home 78, 79 P Sandylee House 81 Marrow House 74 Parkbrook Lodge 81 Scotia Heights 77 Mavesyn Ridware Residential Park Farm Lodge 92 Seaton Court 83 Home Ltd 78 Park Hall 75 Sedgley Court 86 Meadowfields Care Home 87 Park Lane 77, 91 Shamu 75 Meadows, The 74 Paul Clarke Home 75 Shenstone Hall 83 Meadowyrthe 92 Peacock Hay 84 Shrubbery Rest Home, The 86 Mews, The 87 Perton Manor 86 Silver Birch 81 Mill Hayes Residential Home 91 Pines, The 82 Silverdale Nursing Home 85 Mimosa 75 Place Up Hanley, The 75 Spires, The 83 Morgan House 91 Poplars 75 Spratslade House Care Home 75 Mount, The 81 Poplars Nursing and Residential Springbank Nursing Home 92 Mrs Valerie Bullman Care Home 82 Springfield House Nursing – 18 Leafdown Close 78 Poplars, The 85 Home 86
Visit www.carechoices.co.uk for further assistance with your search for care 97 Care homes/care homes with nursing continued Advertisers in bold Spring Tree Rest Home 92 Summerfield Care Home 81 Walsingham Support St Anthony’s Sunningdale Nursing Home 92 – 18-20 Richmond Close Home Care & Support 92 – Care Home with Nursing Sunny Croft House Ltd 75 Physical Disabilities 86 Waters Edge Care Home 78 Station House 81 Watford House Residential T Home 83 St Ives Close 92 Talbot House Nursing Home 83 Westcroft Nursing Home Ltd 77 St Joseph’s Convent Nursing Tall Oaks Care Home 77, 91, 92 Westfield Lodge Care Home 77 Home 89 TNP Homecare (UK) Ltd 92 Weston House 75 St Marys Mount 81 Treetops Court Care Home 92 Weston House 89 St Mary’s Nursing Home 89 Trentham House Care Home 77 Weston Road, 202 75 St Michaels 75, 77 Trentside Manor Care Home 75 Wetley Manor Care Home 91 St Quentin Senior Living, Wheaton Aston Care Home 89 Trent View 81 Residential and Wigginton Cottage 92 Trinity House 75 Nursing Homes 85 Wilbraham House 85 Stadium Court Care Home 77 Willows Care Home, The 86, 91 Staffordshire County Council V Willows, The 75 – 114 Douglas Road 85 Villas, The 75 Wilnecote Rest Home 92 Standon House 92 Woodford House 86 Strathmore House 75 W Woodlands, The 85 Stubby Leas Nursing Home 83 Wall Hill Care Home Ltd 91 Woodland View Short Breaks 78
Other advertisers Ambucare 20 Engelberg 88 MHA 88 Anchor Care Homes 43 Four Seasons Health Care 32 MOP Healthcare Ltd Avery Healthcare Ltd 34 & 35 Hen Cloud House 90 Outside backcover Barchester 36 Key2Care 64 My Family, Our Needs 15, 58, Borough Care 91 Lawton Manor 36 Inside backcover Care Choices Ltd 4, 11, 16, 26, Manage At Home 20 Oak Priory 64 30, 33, 49, 50, 55, 56, 59, 72 Maple West 64 Towerview Care 80 City of Stoke-on-Trent Council Mase Group, The 42 Waterside House 88 (W.A.V.E) 16 Medequip 20 Willow Barns 64
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2021 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. Ref. No: 4001/Stoke-on-Trent7/0221. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from www.carechoices.co.uk/publication-type/regional-care- services-directories/. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Editor: Olivia Hubbard. Junior Editor: Henry Thornton. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Claire Cornish, Susan Speaight. Sales Executives: Lauren Bore, Hannah O’Neill. Online Sales Executive: Tony Boyce. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Lead Designer: Ruth Clarry. Graphic Designers: Kieran Bitten, Jack Elsworth. Distribution: Gemma Seaber-Shinn.
98 Search for care at www.carechoices.co.uk to find support in your area The lifestyle site for parents and carers of children with additional needs and those who support them.
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• Directory Get involved • Ask the experts Join the family • Monthly columnist ‘Home from Home in 2021’ At Barrowhill Hall Residential and Nursing Home Specialising in Caring for those living with Dementia
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Everyone is involved
“At Barrowhill Hall we understand that 2020 with its lockdown periods and reduced visiting has been devastating for lots of families. Communication is key to maintaining good mental health, that’s why we have a dedicated fibre optic internet line to allow ultimate communication though our state of the art equipment. Our dynamic approach has allowed us to be nimble with changes to our visitor policy as soon as Government guidance is released.
All family members have my direct line and are free to contract me anytime, day or night to discuss the care of a loved one.’
Matthew Whitfi eld – Home Manager
See all the reviews for yourself at
“We know that people do worry about our first impressions of a loved one living with dementia but please be assured we are very experienced and are prepared for everything.’’ Matthew Whitfi eld – Home Manager
To discuss care needs or if you need any advice please call our home manager Matthew Whitfield, on; 01889 591006
Barrowhill Hall Care and Nursing Home Rocester, Nr Uttoxeter, Staffordshire, ST14 5BX Email: [email protected] Mr Matthew Whitfi eld RMN & Registered www.barrowhillhall.co.uk /Barrowhill1/ Manager
100 Search for care at www.carechoices.co.uk to find support in your area