City of Stoke-on-Trent incorporating Staffordshire Care and Support Directory 2021 The essential guide to understanding and choosing care and support In association with www.carechoices.co.uk Trentside Manor Care Home Our Commitment to Care Everyone at Trentside Manor Care Home has a personal and professional commitment to providing excellent care. We know that the thought of moving into a care home can often be very traumatic for both residents and relatives but that it is sometimes the only option available in order to maintain personal safety, security and provide appropriate levels of care. Prior to admission, each new resident CQC COVID-19 is encouraged to visit the home to satisfy themselves that the ambience COMPLIANT is to their liking. We provide a unique care and support plan that works for each individual. We encourage and support people to continue doing as many daily tasks as possible, pursue their interests and hobbies, stay active and spend quality time with family and friends. We will ensure that we work with you and your family, friends, advocates and other professionals involved in your life in gathering all the information we need to make sure we can meet your needs. Our family caring for your family Endon Road, Norton Green, Stoke-on-Trent ST6 8PA T: 01782 535402 E: [email protected] W: www.trentsidemanor.com Our mission is to support our residents to live their lives the way they wish. We understand the importance of personal choice and our aim is to make our residents, staff, families and friends feel valued and respected as individuals. Since our new manager has taken over, we have improved on our already high standard, which has been recognised by our latest CQC rating. Facilities & Services: • Day care facilities available • Lift, stairlift & wheelchair • Respite care access • Physiotherapy • Gardens for residents • Residents’ kitchenette • Independent living training • Phone point in own room/mobile • Own GP if required • Television point in • Own furniture if required own room • Close to local shops • Recently refurbished Wilbraham House • Near public transport bathroom facilities Residential Care Home Contact us now on 01782 720729, email [email protected] Our family caring for your family or visit www.wilbrahamhouse.com CQC COVID-19 The Old Vicarage, Church Street, COMPLIANT Audley, Stoke-on-Trent ST7 8DE Contents Welcome 4 Sheltered housing 30 Introduction from Stoke-on-Trent City Council 4 Extra Care housing 31 Regions covered by this Directory 5 Care homes 31 Out of county care 33 Keeping safe 5 Care homes checklist 37 Safeguarding adults 5 Stoke-on-Trent Safer Places scheme for vulnerable Specialist care 38 people 6 Learning disability 38 Physical disability 39 Understanding the social care system 7 Services for people with a sensory need 39 Paying for care 8 Mental health 40 Financial assessments 8 End of life care 41 Paying for non-residential care services 8 Dementia 41 Paying for residential care 9 Residential dementia care checklist 44 Understanding NHS funding 10 Help with caring for someone 45 What if my circumstances change? 10 Respite care 45 Understanding personal budgets and direct Resource for those supporting disabled children 46 payments 11 Where to go for independent advice Services that can help keep you healthy and well 12 and guidance 46 Staying active 12 Advocacy 46 NHS Health Checks 13 Obtaining legal advice 47 Flu vaccinations 13 Keeping warm 13 Checking the quality of your care 48 Quitting smoking 14 Inspecting and regulating care services 48 Drugs and alcohol 14 Healthwatch 48 Sexual health services 14 SARCP 49 Eating well 15 Stoke-on-Trent City Council – Quality Monitoring Loneliness and social isolation 16 and Improvement Team 49 Complaints, comments and compliments 50 Help at home 17 Enablement 17 Further information online 51 Falls prevention 17 Stoke-on-Trent City Council website 51 Home adaptations 18 Stoke-on-Trent Community Directory 52 Assistive technology checklist 21 Staffordshire County Council website 52 Making life easier at home 22 Staffordshire Connects 52 Lifeline Alarm and Telecare Service 24 NHS website 53 NHS mobile apps 53 Home care 24 Finding care in your area 53 Home care agency checklist 27 Useful contacts 54 Accommodation with care and support 28 Home care agency listings 63 Age exclusive housing 28 Shared Lives Stoke 28 Care homes and care homes with nursing 73 Supported living 29 Index 93 Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome Introduction from Stoke-on-Trent City Council There are many stages in our lives where we may find it challenging to remain as independent The information contained in this as we once were, and we may need to look for Directory is subject to change over some additional support. This Directory contains the course of its circulation and is information about many of the support services not endorsed by Stoke-on-Trent in your area of the city, who offer advice and help City Council or Staffordshire County Council. All around varied care needs. the listings in this publication of care homes, care homes with nursing and home care providers are There are many options available and this Directory supplied by the Care Quality Commission (CQC) will help you to understand the differences between and Stoke-on-Trent City Council and are correct the organisations offering services to our residents at the time of publication. Neither Stoke-on- in the Stoke-on-Trent area. We have private care Trent City Council, Staffordshire County Council agencies, voluntary organisations, health services and nor Care Choices can be held liable for any errors our City Council to name but a few examples. Their or omissions from the listings. The inclusion of contact details are all listed inside should you wish to advertisements for homes and agencies in this get in touch for further advice, or to be signposted Directory does not act as an endorsement or towards an organisation more suited to your needs. recommendation by Stoke-on-Trent City Council or Staffordshire County Council. We hope that you find this Directory helpful. However, if you can’t find the information that you To obtain extra copies of this Directory, free of need, you can telephone 0800 561 0015 charge, call 0800 561 0015. Alternatively, visit (Stoke-on-Trent Adult Social Care Contact www.carechoices.co.uk/order-copies-of-a- Centre). Alternatively, you can visit Stoke-on-Trent directory to order a copy online. City Council’s online Community Directory at www.stokecommunitydirectory.co.uk where you can search for care solutions locally and nationally. Councillor Ally Simcock Cabinet Member for Adult Social Care and Healthcare For ease of use throughout this Directory, services coming from Stoke-on-Trent City Council are described as coming from ‘the Council’. As a result of the COVID-19 pandemic, many servicers have been affected. Some have changed how they operate or have had to stop completely. This Directory reflects ‘business as usual’ and therefore it is recommended that you check with the activity or service in advance to determine its availability and to get the most up-to-date information regarding how it is currently operating. 4 Search for care at www.carechoices.co.uk to find support in your area Regions covered by this Directory Stoke-on-Trent South Staffordshire Care homes 73 Care homes 85 STAFFORDSHIRE MOORLANDS Care homes with nursing 77 Care homes with nursing 86 Cannock Chase STOKEONTRENT Stafford Care homes 78 Care homes 87 Care homes with nursing 79 NEWCASTLEUNDERLYME Care homes with nursing 89 EAST STAFFORDSHIRE East Staffordshire Staffordshire Moorlands Care homes 79 STAFFORD Care homes 89 Care homes with nursing 82 Care homes with nursing 91 Lichfield CANNOCK CHASE Care homes 82 SOUTH STAFFORDSHIRE Tamworth Care homes with nursing 83 Care homes 92 LICHFIELD TAMWORTH Care homes with nursing 92 Newcastle-under-Lyme Care homes 83 Home care agency listings Care homes with nursing 85 On page 63 Keeping safe Safeguarding adults Safeguarding means protecting you if you • raise public awareness so that communities, have needs for care and support and if you are alongside professionals, play their part in experiencing, or at risk of, abuse or neglect, and, preventing, identifying and responding to abuse as a result of those care and support needs, you and neglect; are unable to protect yourself. Safeguarding is • provide information and support in accessible about organisations working with you to prevent ways to help you understand the different types both the risks and experience of abuse or neglect, of abuse, how to stay safe and what to do to whilst making sure that your wellbeing is promoted, raise a concern about the safety or wellbeing of including having regard to your views, wishes, yourself or of another adult; and feelings and beliefs in deciding on any action. • deal with what has caused the abuse or neglect. The aims of adult safeguarding are to: Who might abuse/neglect adults? • stop abuse or neglect wherever possible; Anyone can carry out abuse or neglect, including: • prevent harm and reduce the risk of abuse or • spouses or partners; neglect to you and your care and support needs; • other family members; • safeguard you in a way that supports you in • neighbours; making choices and having control about how you want to live; • friends/acquaintances; • local residents; • promote an approach that concentrates on improving life for you or any other • people who may deliberately exploit you or other adult(s) concerned; adults they perceive as vulnerable to abuse; Visit www.carechoices.co.uk for further assistance with your search for care 5 • paid staff/professionals; Staffordshire Staffordshire County Council • volunteers; and Tel: 0345 604 2719 (Monday to Thursday, 8.30am • strangers.