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Worcestershire Care Services Directory 2013/14

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Worcestershire Care Services Directory 2013/14 The comprehensive guide to choosing and paying for care In association with • Home support • Specialist care • Useful contacts • Care homes Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud www.carechoices.co.uk Do you need a Helping Hand? Home care...from 30 minutes “We are incredibly fortunate to have such to 24 hours per day. dedicated people, like the staff at Helping Hands, At Helping Hands we have been providing award winning caring for the vulnerable and elderly members quality home care since 1989. Still family run, we apply our of the communities.” local knowledge and 23 years of home care experience to Lisa Carr, Director of offer one to one care that enables you or your loved one to Great British Care awards remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge. So if you are looking for extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - from as little as half an hour to 24 hours per day. To find out how we can help, please call: 0808 180 1045 or visit www.helpinghands.co.uk Contents Welcome from Worcestershire County Council 4 Severe weather advice 37 Regions covered by this Directory 5 Paying for care 37 Where do I start? 5 Personal Budgets 37 Self-Directed Support 5 Direct Payments 38 Entitlement to services 6 Third party payments 38 The assessment process 6 Care funded by the council 39 What care is available? 8 Paying for your own residential care 39 Care in your own home 8 Local Authority contribution towards care in independent sector care homes 41 Home care agency checklist 11 Home care provider listings 13 Home care provider listings 13 Assistive Technology (Telecare) 20 Care home listings Respite care and short stays 21 Bromsgrove 42 Supporting carers 21 Care homes 42 Intermediate care 21 Care homes with nursing 43 Promoting Independence Service (PI) 22 Malvern Hills 44 Continuing care 22 Care homes 44 Sheltered (or retirement) housing 23 Care homes with nursing 47 Extra Care 23 Redditch 48 Types of care homes 23 Care homes 48 Care homes checklist 25 Care homes with nursing 50 Healthwatch Worcestershire 26 Out of county care homes 26 Worcester 51 Care homes 51 Specialist care services 27 Care homes with nursing 53 Residential dementia care checklist 29 Wychavon 54 Essential information 30 Care homes 54 Inspection and registration of care services 30 Care homes with nursing 55 Comments, compliments and complaints 30 Wyre Forest 57 Safeguarding vulnerable adults 31 Care homes 57 How solicitors can help 31 Care homes with nursing 61 Steps to consider 32 This Directory’s helpline 33 Index 63 Who can help? 33 Worcestershire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products Ethnic information - language translation 33 or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Useful contacts 34 Worcestershire County Council nor Local useful contacts 34 Care Choices can be held responsible for any errors or omissions. National useful contacts 35 This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word. 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 3 Welcome from Worcestershire County Council Welcome to the 2013/2014 Worcestershire Care Recovery: This project will review recovery services for Services Directory which provides information for older people – these are services that help people stay adults about the range of social care services that out of hospital when they get ill and keep them safe are available across the county. Some are provided until their long term needs can be assessed. directly by the County Council but many are provided New models of care: This project will review the adult by private, voluntary and charitable organisations who social care pathway and all of our other services for support thousands of adults with social care needs. each of the main user groups. It will look at different The way adult social care is organised and provided ways of meeting the needs of service users and carers will have to change due to the financial challenges the and of meeting the Council’s legal duties. County Council is facing up to 2017 and beyond. The directorate of Adult Services and Health will need to ‘Future Lives’ is part of a wider programme, ‘Well make savings of at least £27 million. Connected’, which is being run with the three We are addressing this challenge proactively with the Worcestershire Clinical Commissioning Groups ‘Future Lives: Pathways to Independence’ programme (CCGs), Worcestershire Health and Care Trust and which will review all aspects of adult social care. It will Worcestershire Acute Hospitals Trust. ensure that we can continue to meet the needs of Together the partners are aiming to integrate service users with the money we will have available in adult social care and health services and improve the future, and also the requirements of the Care Bill the experience of service users and patients whilst and other national legislation. addressing the growing financial challenge across We will work with service users, the voluntary sector, both the Council and the NHS. our partners and the wider public to understand The vision for service users and patients is that: how our resources can best be used and to redesign ‘I can plan my care with people who work together services. to understand me and my carer(s), allowing me control, and bringing together services to achieve the ‘Future Lives’ aims to: outcomes important to me.’ • Keep people healthy and independent for as long as possible and reduce the need for If you wish to access Adult Social Care services for yourself, adult social care. a family member or friend please contact the Health and • Give service users greater choice over the services Social Care Access Service which is open 7 days per week they use and greater control over their lives. from 8:30am to 8:30pm and can be reached by: • Make sure that services are safe and effective. Phone: 0845 607 2000 • Achieve the savings the Council needs to make. Email: [email protected] • Make sure the Council complies with its Post: PO Box 585, Worcester WR4 4AD legal duties. Text message: 07939 572850 The programme includes four main projects - these are: Ageing Well: This project will review prevention and early help activities for older people, including information and advice, to ensure that they are working well and reduce people’s need for social care. Assistive Technology: This project will introduce Richard Harling Telehealth and Telecare as an option for meeting Director of Adult Services and Health people’s social care and health needs. Worcestershire County Council 4 Regions covered by this Directory This Directory is divided into the SHROPSHIRE geographical areas indicated on this map. Care homes / care homes with nursing listings start on: WEST MIDLANDS Bromsgrove 42 Malvern Hills 44 Redditch 48 Worcester 51 Wychavon 54 HEREFORDSHIRE Wyre Forest 57 Home care provider listings 13 GLOUCESTERSHIRE Where do I start? Self-Directed Support Self-Directed Support is designed to help people take Whereas previously a person may have been limited control of their own social care budgets, manage their to traditional options such as visits to a day care centre, own support and choose the services that suit them or home help, Self-Directed Support offers a wider best (using the money in different areas of need more range of options. Perhaps an individual would like flexibly.) The person is at the centre of the planning to keep their independence by funding transport to process as they are best placed to understand their attend a social group every week or to visit a relative own needs. who they may have lost touch with otherwise? Or As the name suggests, Self-Directed Support allows maybe a person would have a better quality of life if a an individual to design and tailor their own support course at a local college could be attended to learn a package to meet unique requirements. In Adult Services new skill, or even have some help in getting out and and Health we are proud to be leading the way in about to keep active? providing targeted and personalised services that will really help to improve quality of life for our citizens. Supported from the start Gone are the days of a ‘one size fits all’ approach, People opting for Self-Directed Support receive where standard packages were the norm, and people help and support with every stage of the process – had to choose from a set number of available options. from filling out an assessment form, to completing Self-Directed Support means, as the name suggests, a financial assessment, writing the support plan to that individuals can control their own care. meet their identified outcomes, finding the services or Self-Directed Support recognises that individuals, activities and, if needed, help with the management of who use our services, are the experts on their own a Personal Budget. needs and Self-Directed Support will give more choice A Personal Assessment will identify if you meet the and control over their lives. When eligible for a Personal eligibility criteria for a Personal Budget.
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