Worcestershire Care Services Directory 2013/14

The comprehensive guide to choosing and paying for care In association with • Home support • Specialist care • Useful contacts • Care homes

Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud www.carechoices.co.uk Do you need a Helping Hand?

Home care...from 30 minutes “We are incredibly fortunate to have such to 24 hours per day. dedicated people, like the staff at Helping Hands, At Helping Hands we have been providing award winning caring for the vulnerable and elderly members quality home care since 1989. Still family run, we apply our of the communities.” local knowledge and 23 years of home care experience to Lisa Carr, Director of offer one to one care that enables you or your loved one to Great British Care awards remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge. So if you are looking for extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - from as little as half an hour to 24 hours per day.

To find out how we can help, please call: 0808 180 1045 or visit www.helpinghands.co.uk Contents

Welcome from Worcestershire County Council 4 Severe weather advice 37 Regions covered by this Directory 5 Paying for care 37 Where do I start? 5 Personal Budgets 37 Self-Directed Support 5 Direct Payments 38 Entitlement to services 6 Third party payments 38 The assessment process 6 Care funded by the council 39

What care is available? 8 Paying for your own residential care 39 Care in your own home 8 Local Authority contribution towards care in independent sector care homes 41 Home care agency checklist 11 Home care provider listings 13 Home care provider listings 13 Assistive Technology (Telecare) 20 Care home listings Respite care and short stays 21 Bromsgrove 42 Supporting carers 21 Care homes 42 Intermediate care 21 Care homes with nursing 43 Promoting Independence Service (PI) 22 Malvern Hills 44 Continuing care 22 Care homes 44 Sheltered (or retirement) housing 23 Care homes with nursing 47 Extra Care 23 Redditch 48 Types of care homes 23 Care homes 48 Care homes checklist 25 Care homes with nursing 50 Healthwatch Worcestershire 26 Out of county care homes 26 Worcester 51 Care homes 51 Specialist care services 27 Care homes with nursing 53 Residential dementia care checklist 29 Wychavon 54 Essential information 30 Care homes 54 Inspection and registration of care services 30 Care homes with nursing 55 Comments, compliments and complaints 30 Wyre Forest 57 Safeguarding vulnerable adults 31 Care homes 57 How solicitors can help 31 Care homes with nursing 61 Steps to consider 32 This Directory’s helpline 33 Index 63 Who can help? 33 Worcestershire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products Ethnic information - language translation 33 or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Useful contacts 34 Worcestershire County Council nor Local useful contacts 34 Care Choices can be held responsible for any errors or omissions. National useful contacts 35

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 3 Welcome from Worcestershire County Council

Welcome to the 2013/2014 Worcestershire Care Recovery: This project will review recovery services for Services Directory which provides information for older people – these are services that help people stay adults about the range of social care services that out of hospital when they get ill and keep them safe are available across the county. Some are provided until their long term needs can be assessed. directly by the County Council but many are provided New models of care: This project will review the adult by private, voluntary and charitable organisations who social care pathway and all of our other services for support thousands of adults with social care needs. each of the main user groups. It will look at different The way adult social care is organised and provided ways of meeting the needs of service users and carers will have to change due to the financial challenges the and of meeting the Council’s legal duties. County Council is facing up to 2017 and beyond. The directorate of Adult Services and Health will need to ‘Future Lives’ is part of a wider programme, ‘Well make savings of at least £27 million. Connected’, which is being run with the three We are addressing this challenge proactively with the Worcestershire Clinical Commissioning Groups ‘Future Lives: Pathways to Independence’ programme (CCGs), Worcestershire Health and Care Trust and which will review all aspects of adult social care. It will Worcestershire Acute Hospitals Trust. ensure that we can continue to meet the needs of Together the partners are aiming to integrate service users with the money we will have available in adult social care and health services and improve the future, and also the requirements of the Care Bill the experience of service users and patients whilst and other national legislation. addressing the growing financial challenge across We will work with service users, the voluntary sector, both the Council and the NHS. our partners and the wider public to understand The vision for service users and patients is that: how our resources can best be used and to redesign ‘I can plan my care with people who work together services. to understand me and my carer(s), allowing me control, and bringing together services to achieve the ‘Future Lives’ aims to: outcomes important to me.’ • Keep people healthy and independent for as long as possible and reduce the need for If you wish to access Adult Social Care services for yourself, adult social care. a family member or friend please contact the Health and • Give service users greater choice over the services Social Care Access Service which is open 7 days per week they use and greater control over their lives. from 8:30am to 8:30pm and can be reached by: • Make sure that services are safe and effective. Phone: 0845 607 2000 • Achieve the savings the Council needs to make. Email: [email protected] • Make sure the Council complies with its Post: PO Box 585, Worcester WR4 4AD legal duties. Text message: 07939 572850

The programme includes four main projects - these are: Ageing Well: This project will review prevention and early help activities for older people, including information and advice, to ensure that they are working well and reduce people’s need for social care. Assistive Technology: This project will introduce Richard Harling Telehealth and Telecare as an option for meeting Director of Adult Services and Health people’s social care and health needs. Worcestershire County Council

4 Regions covered by this Directory

This Directory is divided into the SHROPSHIRE geographical areas indicated on this map. Care homes / care homes with nursing listings start on: WEST MIDLANDS Bromsgrove 42 Malvern Hills 44 Redditch 48 Worcester 51 Wychavon 54 HEREFORDSHIRE Wyre Forest 57

Home care provider listings 13

GLOUCESTERSHIRE

Where do I start?

Self-Directed Support

Self-Directed Support is designed to help people take Whereas previously a person may have been limited control of their own social care budgets, manage their to traditional options such as visits to a day care centre, own support and choose the services that suit them or home help, Self-Directed Support offers a wider best (using the money in different areas of need more range of options. Perhaps an individual would like flexibly.) The person is at the centre of the planning to keep their independence by funding transport to process as they are best placed to understand their attend a social group every week or to visit a relative own needs. who they may have lost touch with otherwise? Or As the name suggests, Self-Directed Support allows maybe a person would have a better quality of life if a an individual to design and tailor their own support course at a local college could be attended to learn a package to meet unique requirements. In Adult Services new skill, or even have some help in getting out and and Health we are proud to be leading the way in about to keep active? providing targeted and personalised services that will really help to improve quality of life for our citizens. Supported from the start Gone are the days of a ‘one size fits all’ approach, People opting for Self-Directed Support receive where standard packages were the norm, and people help and support with every stage of the process – had to choose from a set number of available options. from filling out an assessment form, to completing Self-Directed Support means, as the name suggests, a financial assessment, writing the support plan to that individuals can control their own care. meet their identified outcomes, finding the services or Self-Directed Support recognises that individuals, activities and, if needed, help with the management of who use our services, are the experts on their own a Personal Budget. needs and Self-Directed Support will give more choice A Personal Assessment will identify if you meet the and control over their lives. When eligible for a Personal eligibility criteria for a Personal Budget. The Personal Budget (see below), a person will be able to choose the Support Plan will be written with the individual, confirming support that best meets their outcomes as identified in what the Personal Budget will be used for and how it will their Personal Support Plan. meet your identified social and care outcomes.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 5 Self-Directed Support continued

A Personal Budget can be managed in three ways: Fully-Supported The individual requests that we purchase all their As a Direct Payment support and services on their behalf using their This is when a person manages their own Personal Personal Budget. Budget receiving it as a Direct Payment, and choosing where, when and how to purchase their support Combined - ‘a bit of both’ and services as identified in their Support Plan. This is when an individual has a mixture of fully The individual will need to shop around and make supported services and a Direct Payment. We and comparisons between the different goods and services the individual agree and share the responsibility of available, or they may ask a family member, friend or purchasing the support and services that have been third party to do this for or with them, possibly using agreed using the Personal Budget that has been web information resources like Carewise. allocated to them for their support.

Entitlement to services

We have guidelines (eligibility criteria) for deciding independence is ‘critical’ or ‘substantial’ you will be who is able to receive community care services. The entitled to a community care service if required. eligibility criteria are based on Government guidance We are required, under FACS, to offer services to called ‘Fair Access to Care Services’ (FACS). The aim of meet care needs that fall into these two assessment this guidance is to make sure that we make decisions categories. It is allowed to offer services that may not be about who gets help in a consistent way. the preferred option of the person receiving them if it can The FACS guidance expects us to talk with you and demonstrate that the services meet identified eligible family carers to assess the risks to your autonomy, needs in the most cost-effective way. freedom to make choices, health and safety, ability to manage personal and other daily routines, If you want to know more about FACS or the involvement in family life and the wider community. eligibility criteria used, the guidance is available In Worcestershire, this means that if the risk to your on the internet at: www.dh.gov.uk.

The assessment process

You can contact us for information and advice by calling care worker will contact you, either at home or in the Worcestershire Health and Social Care Access Service hospital to discuss your situation and determine your (WHASCAS) on 0845 607 2000 (8:30am to 8:30pm Mon care needs. This process should only happen once, as to Fri and 8:30 am to 5pm on Saturdays) all calls are your personal details will (with your permission) be charged at local rates. Alternatively you could write to shared with health and housing services. There is no WHASCAS, PO Box 585, Worcester WR4 4AD or visit any charge for this assessment. The assessment will consider of the Worcestershire Hub Customer Service Centres. personal circumstances such as: If you are unable to do this you can send emails to [email protected], a fax to 01905 • how you can best be supported to live as 768056 or a text message to 07939 572850. If you find independently as possible; this difficult you can ask a friend, relative or your doctor • your home and how you are coping in it; to do this on your behalf. • your emotional well-being; Following a discussion with one of the Access • your diet; Service team you may be given information and advice, • any health and medical treatments you need; and or a referral made on your behalf to an appropriate • your financial status and any benefits you may team. If a referral is made then a social worker or health be claiming.

6 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH The assessment process continued

Once we have an understanding of your needs, the you need a care home we will ask our brokerage team next stage is to determine what services you are to identify appropriate homes for you and your family eligible for and who will pay for them. to view. If your home of choice has no vacancies then If you have been admitted to hospital and either you, sometimes an interim placement may be appropriate your family, your carers or the ward staff think you need until you can move to your permanent home. care on discharge they may refer you to the discharge team for an assessment. The team is multi – professional, A financial assessment will be requested. made up of social workers, carers’ officers, mental health workers and housing officers. Information on paying for care can be found on page 37. Your assessment will take place on the ward and a plan of care developed with you and your family or carer to facilitate your discharge. Whatever services you need on discharge we will work with you your family and carers to either restart services already in place prior to admission or provide the appropriate service for discharge. Sometimes interim care packages are set up to facilitate your discharge home and will be reassessed by the community social worker within 4 to 6 weeks. We do not normally arrange for people to go into residential care straight from hospital as this needs to be a considered option and arrangements planned, but if

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 7 What care is available?

Care in your own home

If you are frail, have been ill, or have just come out independence. Some of the tasks they will do include: of hospital, the short-term support of a home care helping you get in and out of bed, dressing and assistant could be welcome. Known as ‘domiciliary care’, toileting. For those who need it, they will help you it is available to those who are elderly as well as people regain confidence in tasks such as food preparation. of any age with a physical or learning disability or with All staff have received specific training in areas such a significant mental health issue. These services also as moving and handling, first aid and food hygiene. give valuable help and support to parents of children All staff also have a background check with the Criminal with disabilities and carers should they need it. Records Bureau. The amount of care you receive each week will be dependent on your assessed needs. We Domiciliary care services are provided by: will work with you to find out how much support you need. This is called a ‘Community Care Assessment’. • Worcestershire County Council; Depending on the level of help required, care • independent agencies; assistants’ visits can be as short as fifteen minutes or up • the voluntary and community sector; and to several hours throughout the day. Generally, visits are • personal assistants (using Direct Payments). available between the hours of 7am and 10pm. Night services can also be provided. The hourly rate for these All domiciliary care organisations and agencies that types of services typically range from £13 to £17 per provide personal care must be registered with and hour depending on the required tasks, whether the call inspected by the Care Quality Commission (CQC) is on a weekday or weekend, the time of day and the who inspect performance against essential standards location of the visit. of quality and safety and that staff are appropriately Additional information can be accessed on the trained to do the job. Domiciliary care staff will Carewise website at www.whub.org.uk/carewise work with you to help you regain and retain your Paying for domiciliary care You won’t have to pay for any assessment or any visits or advice from your social care worker. However any personal care that you receive will need to be paid for. The exact cost will depend on your personal finances. This will need a confidential discussion with a Benefits and Contributions Officer who will look at your income and expenditure. Currently, a capital threshold of £23,250 applies (this may change after April 2014). If you have less than this, a detailed calculation will determine what you pay. If you have more than £23,250 you will have to pay the full costs. You may also be offered the choice of Direct Payments (also discussed on page 38) if you are considered eligible as an alternative to receiving part or all of these services. If you think this service will help you to remain in your own home and keep your independence, then please telephone 0845 607 2000 and they will refer you to the appropriate team.

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Supported Living • Domiciliary Care (Short Visits) • Live In Care • Personal Care ŽŶƚĂĐƚƵƐŽŶ͗ϬϭϱϮϳϱϳϱϵϬϰŽƌǀŝƐŝƚǁǁǁ͘ǁŽƌĐƐĐĂƌĞ͘ĐŽ͘ƵŬ Tel: 01562 741 647 Web: www.2mhealthandhomecare.co.uk WƌĞĨĞƌƌĞĚWƌŽǀŝĚĞƌĨŽƌtŽƌĐĞƐƚĞƌƐŚŝƌĞŽƵŶƚLJŽƵŶĐŝů

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9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 9 We believe in continuity of care... our mature Caregivers get to know their clients as friends Services include: • Personal care • Companionship • Specialist dementia and Alzheimer’s care • Home from hospital care • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Shopping and much more...

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help.

Home Instead Worcestershire are different....We take pride in helping our clients lead a more comfortable and confi dent life, helped by Caregivers whose maturity eases communication and ensures dignity. We understand the importance of being on time and being fl exible. Our clients see the same Caregivers time and again, not strangers.

Others say they specialise in Dementia care – we can prove it. Our Caregivers participate in specialist multi-phased comprehensive My sister and I were not prepared Alzheimers and dementia training certifi cated by City and Guilds, for the emotional and physical demands that and understand and use specialised “our mother’s Alzheimer’s placed on us. It was all communication skills to help their clients. so overwhelming. So we reached out and found someone we could trust to help us take care of For us, nothing is more important than providing her. Jenny, Mum’s Caregiver fi lls in when we can’t be there and Mum enjoys her company. We are a convenient and reliable care solution that works all very grateful!” ~ Ruth B, Clients daughter. for everyone in your family. National Care Provider of the Year Award From just an hour or two a week, to full time care, our service is available 24 hours a day, seven days a week. I’m very pleased with Home Instead. They are really excellent with my 94 year old Registered with “ mother. They are always punctual and they are the Care Quality the fi rst company to keep sending the same person. I would defi nitely recommend them.” Commission ~ James P, Clients son.

Call us now for a free no Tel: 01905 780022 Tel: 01684 438501 Tel: 01386 300801 obligation consultation email: [email protected] Suite 5b, Malvern Gate, Bromwich Road, Worcester WR2 4BN www.homeinstead.co.uk/worcester Home care agency checklist © 2013 Care Choices Ltd

These questions may be useful when considering using People arranging and funding their own care either the services of a home care (domiciliary) provider to privately or through Direct Payments or a Personal help you build up a picture of how your care needs will Budget are able to choose their own worker or be met in your own home. care agency.

For care packages which have been arranged by us, Agency 1 £ p/h contracts and care plans will have been completed by Agency 2 £ p/h your care manager and the agencies used will have been accredited to work for us. Agency 3 £ p/h

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check?

• How can you contact the agency in an emergency or

outside office hours?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration • How hard or easy would it be to make a complaint and certificate. how are things then put right? • How long has the agency been operating?

• If this is a private contract ask for a copy of the agency’s • How many carers would the agency assign to care for contract terms and read these carefully with someone you and would you see the same one every day? If not, you trust. Get as much help as you can going over it how does the staff rota operate and what happens if and ask any questions you may have before signing your carer goes on holiday or is sick, will you be notified anything. The Citizens Advice Bureau or Age UK could in advance that a different carer will be attending? help with this.

Carers

• You should expect your personal preferences, dignity • Carers should be fully trained or be in ongoing training. and privacy to be respected. Discuss this with the Ask the agency about their policies on this. agency and ask how the most suitable carers for your • You will have a care plan drawn up by the agency particular care are chosen. Can you talk to them before which the carers will work to. Ask how often this plan deciding? will be reviewed by the agency.

• Carers must be checked with the Disclosure and Barring Service and have a criminal records disclosure – make sure this is the case. Paying

• If your care needs do not meet our eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

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WYRE FOREST & BROMSGROVE ͻƐƐŝƐƚĂŶĐĞǁŝƚŚŵĞĚŝĐĂƚŝŽŶ ͻtĂƐŚŝŶŐĂŶĚďĂƚŚŝŶŐ As individuals we all have different needs, preferences and priorities to enable ͻŽŽŬŝŶŐĂŶĚŚĞůƉǁŝƚŚĨĞĞĚŝŶŐ us to live as independently as possible in our own homes. ͻ>ŝŐŚƚŚŽƵƐĞǁŽƌŬ ͻ^ŚŽƉƉŝŶŐ Your privacy and dignity is our highest priority. Listening to your particular needs and choices the service that we provide is designed to enable you to ͻ,ŽůŝĚĂLJƌĞůŝĞĨĨŽƌƌĞŐƵůĂƌĐĂƌĞƌƐ remain as independent as possible ͻ&ƵůůŚŽŵĞĐĂƌĞǀŝƐŝƚƐĨŽůůŽǁŝŶŐŚŽƐƉŝƚĂůĚŝƐĐŚĂƌŐĞ

What makes our service unique is that with our assistance you create your own personalised plan to which we train our support staff who will deliver to the tĞĂůƐŽƉƌŽǀŝĚĞĂ͚ƐŝƚͲŝŶ͛ƐĞƌǀŝĐĞǁŚŝĐŚĞŶĂďůĞƐŽƵƌĨƵůůLJ standard that you expect and deserve. ƚƌĂŝŶĞĚĐĂƌĞƌƐƚŽƉƌŽǀŝĚĞĐŽŵƉĂŶLJĂŶĚĂĨƌŝĞŶĚůLJĨĂĐĞƚŽ Examples of the support that we can provide ƚŚŽƐĞŝŶƚŚĞŝƌŽǁŶŚŽŵĞƐ͘DĞĂŶŝŶŐƚŚĞŝƌůŽǀĞĚŽŶĞƐĐĂŶďĞ ĂƐƐƵƌĞĚƚŚĂƚƚŚĞLJĂƌĞƐĂĨĞĂŶĚǁĞůů͘ s All aspects of personal care s Night care s Shopping s Support to families with children s Preparation of meals with high care needs dŽĨŝŶĚŽƵƚŵŽƌĞĐŽŶƚĂĐƚƵƐŽŶ͗ s Light domestic tasks s One to one assistance in accessing s Companion services to the the community and workplace  household s Live in care ĂƌĞ&ŽƌĐĞ>ŝŵŝƚĞĚ ϭϮ,ŝŐŚ^ƚƌĞĞƚ Carewatch (Wyre Forest and Bromsgrove) ZĞŐŝƐƚĞƌĞĚǁŝƚŚ ƌŽŵƐŐƌŽǀĞ 6 Lower Mill Street, Kidderminster DY11 6UU T: 01562 744 738 ƚŚĞĂƌĞYƵĂůŝƚLJ ϲϭϴ,Y www.carewatch.co.uk ŽŵŵŝƐƐŝŽŶ ǁǁǁ͘ĐĂƌĞͲĨŽƌĐĞ͘ĐŽ͘ƵŬ

T: 01527 68680 M: 07788 101095 E: [email protected] Live-in Care

Caring People offers fully trained staff from £675 per week who provide a professional and caring service tailored to the individuals’ specific needs and requirements.

Our services include: • Personal care • Shopping • Meal preparation • Long term care • Supported living • Respite care

Suite 6 • Clive House • Prospect Hill • Redditch • Worcs • B97 4BG

&DUHLQWKHKRPH\RX The alternative to Care Home admission. FDQFRXQWRQXV Live-in Care enables anyone with care needs to :K\FKRRVH$EDFXV&DUH" continue living in their own home with a N:HVXSSO\'RPHVWLF+HOS3HUVRQDO&DUH round-the-clock care worker. 1XUVLQJ&DUH /LYHLQ&DUH N)URPDPLQLPXPRIKRXUDVVLVWDQFH N5RXQGWKHFORFN[VHUYLFH N$OOVWDII&5%DQGUHIHUHQFHFKHFNHG N$VVLVWDQFHSDFNDJHVWDLORUHGWRVXLWLQGLYLGXDOQHHGV

&DOOXVRQ 08000 121 247 | www.liveincare.info $EDFXV&DUH,5RPDQ:D\%XVLQHVV&HQWUH,%HUU\+LOO,QGXVWULDO(VWDWH 'URLWZLFK,:RUFHVWHUVKLUH,:5$- Worcester - 01905 852 214

12 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Home care provider listings

2M HEALTH & HOME CARE SERVICES LTD BROOMHILL CARE LTD AND BROOMHILL24 LTD Kidderminster Advert page 9 Malvern Advert page 16 Tel: 01562 741647 OP LDA Tel: 01684 562087 OP D PD MH

 A & M BEWDLEY CARE SERVICE CARE 24 WYRE FOREST SHELTERED HOUSING Kidderminster LIMITED T/A THE COMMUNITY HOUSING GROUP Tel: 01562 750060 OP D PD LDA MHYA DA Kidderminster ABACUS CARE (BIRMINGHAM AND Tel: 01562 733000 OP D PD LDA MH SI DA SOUTH MIDLANDS) LTD Droitwich Advert page 12 CARE 4 ME LIMITED Tel: 01905 770110 OP D PD LDA MH SI YA DA Malvern Tel: 01684 572711 OP D PD LDA MH SI YA ADVANCE HOUSING AND SUPPORT ABBEY COURT Redditch CARE FORCE LTD Tel: 01527 404865 LDA Bromsgrove Advert page 12 Tel: 01527 577247 OP D PD MH SI ALLCARE SERVICES & TRAINING LTD Worcester CAREMARK (REDDITCH & BROMSGROVE) Tel: 01905 20205 OP D PD LDA MH SI Redditch Advert page 14 ALLIED HEALTHCARE Tel: 01527 521777 OP D PD LDA MH SI YA DA Worcester Advert page 9 Tel: 0800 542 3401 OP D PD LDA MH SI YA DA CAREMARK (WYCHAVON & WYRE FOREST) Bewdley Advert page 14 AMBER SUPPORT SERVICES Tel: 01299 406071 OP D PD LDA MH SI YA DA Bromsgrove Tel: 01527 873426 PD LDA CAREWATCH (WYRE FOREST) Kidderminster Advert page 12 ARCH HILL COURT Tel: 01562 744738 OP D PD LDA MH SI YA DA Kidderminster Tel: 01562 733000 OP D PD MH SI CARING PEOPLE ASHBOURNE CARE Redditch Advert page 12 Worcester Tel: 01527 68680 OP Tel: 01905 758700 OP D PD SI CROSSROADS CARE BEAVERS (WORCESTER) LTD Evesham Malvern Tel: 01905 729293 / 01386 49926 OP D PD MH SI Tel: 01684 576633 OP D PD LDA MH SI YA DA CROSSROADS CARING FOR CARERS BEWDLEY SOCIAL CARE Worcester Kidderminster Tel: 01905 729293 OP D PD MH SI YA Tel: 01562 69771 OP D PD LDA MH SI YA

BLUEBIRD CARE (BROMSGROVE & REDDITCH) DIMENSIONS WORCESTER DOMICILIARY Bromsgrove CARE OFFICE Tel: 01527 916442 OP D PD LDA MH SI YA Worcester Tel: 0845 160 2270 LDA

Service OPOlder people (65+) DDementia PD Physical disability LDA Learning disability, autism User Bands MHMental health SIy Simpairmentensor YA Younger adults DA People who misuse drugs and alcohol

Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 13 ,ŽŵĞĂƌĞ Favor Care Agency ® zŽƵĂŶdƌƵƐƚ Agency working with people with ĂƌĞŵĂƌŬZĞĚĚŝƚĐŚΘƌŽŵƐŐƌŽǀĞŝƐĂZĞĚĚŝƚĐŚďĂƐĞĚĐĂƌĞ Learning disabilities in their own ƉƌŽǀŝĚĞƌ͕ŽīĞƌŝŶŐƉĞƌƐŽŶĂůŝƐĞĚĐĂƌĞΘƐƵƉƉŽƌƚƐĞƌǀŝĐĞƐƚŽ homes to support them with personal ƉĞŽƉůĞǁŝƚŚŝŶƚŚĞŝƌŽǁŶŚŽŵĞ͘ care, daily living skills and to access tĞĂƌĞŚĞƌĞƚŽŚĞůƉLJŽƵĞŶũŽLJůŝĨĞƚŽŝƚƐĨƵůůĞƐƚ͕ǁŝƚŚŽƵƚ community activites. ǁŽƌƌLJŝŶŐĂďŽƵƚƚŚĞƚŚŝŶŐƐƚŚĂƚĂƌĞǀĞƌLJƉĞƌƐŽŶĂůƚŽLJŽƵ͘/ĨLJŽƵ ǁŽƵůĚůŝŬĞŵŽƌĞŝŶĨŽƌŵĂƟŽŶƉůĞĂƐĞĐŽŶƚĂĐƚƵƐ͗ Coppice Lodge, 66-68 Walter Nash Road, Kidderminster, Worcs DY11 7BY ĂƌĞŵĂƌŬZĞĚĚŝƚĐŚΘƌŽŵƐŐƌŽǀĞ͕'ƌĞĞŶůĂŶĚƐƵƐŝŶĞƐƐĞŶƚƌĞ͕ ^ƚƵĚůĞLJZŽĂĚ͕ZĞĚĚŝƚĐŚ͕ϵϴϳ, Tel: 01562 637665 Fax: 01562 861162 dĞů͗ϬϭϱϮϳϱϮϭϳϳϳŵĂŝů͗ŝŶĨŽΛĐĂƌĞŵĂƌŬƌĞĚĚŝƚĐŚ͘ĐŽ͘ƵŬ Email: [email protected] tĞď͗ǁǁǁ͘ĐĂƌĞŵĂƌŬ͘ĐŽ͘ƵŬͬƌĞĚĚŝƚĐŚͲďƌŽŵƐŐƌŽǀĞ

7IVZMGIW4VSZMHIHF]/I]7XEJJ A Passion for Excellence ˆ,SQI'EVIGSZIVMRKEPPEWTIGXWSJ TIVWSREPGEVIERHHSQIWXMGHYXMIW /I]7XEJJ2YVWMRK (SQMGMPMEV]'EVI ˆ3RIXS3RI'EVI Serving the elderly, infirm and %KIRG]SJJIVWEFIWTSOIWIVZMGIXSXLSWI [MWLMRKXSWXE]MRXLIMVS[RLSQIW ˆ4EPPMEXMZI'EVI those with a disability across  ˆ7TIGMEPMWX'EVIERH2YVWMRK7IVZMGIW Worcestershire. %XEMPSVQEHITEGOEKISJGEVIMWGVIEXIH JSVI\EQTPIFYXRSXPMQMXIHXS  F]E6IKMWXIVIH2YVWIMRTEVXRIVWLMT 4IK*IIHW8VEGLISXSQ]'EVI-RJYWMSRW Providing: [MXLIEGLGPMIRXXEOMRKMRXSEGGSYRXXLIMV 7XSQE'EVI&M4ET'4%4 TIVWSREPVIUYMVIQIRXWXLYWEGLMIZMRK • Live in Care ERHQEMRXEMRMRKMRHITIRHIRGI ˆ6IWTMXI'EVI • Companionship ˆ'SQTERMSRWLMT /I]7XEJJTVMHIXLIQWIPZIWSREWXVMRKIRX ˆ)WGSVX7IVZMGIW Care VIGVYMXQIRXTVSGIWWMRGPYHMRKEPP ˆ0MZI-R'EVI • Personal Care KSZIVRQIRXERH'5'VIUYMVIQIRXW www.eclipsehomecare.co.uk 

For more information or recruitment, please contact us on: )MRJS$OI]WXEJJGSQ8;[[[OI]WXEJJGSQ)MRJS$OI]WXEJJGSQ8;[[[OI]WXEJJGSQ T: 01905 641070, [email protected] WX*PSSV9RMX0MXXPI1EVGPI)WXEXI0MXXPI1EVGPI6SEH0IHFYV],IVIJSVHWLMVI,6(69RMX&EROWMHI0MXXPI1EVGPI6SEH0IHFYV],IVIJSVHWLMVI,6(6

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14 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Home care provider listings continued

ECLIPSE HOMECARE HOUSE OF CARE SERVICES Worcester Advert page 14 Bromsgrove Advert page 9 Tel: 01905 641070 OP D PD LDA MH SI YA Tel: 0247 663 7969 OP D PD LDA MH

ELITE ASSISTANCE LIMITED HOUSING 21 Worcester Kidderminster Tel: 01905 610018 OP D PD LDA MH SI YA Tel: 0303 123 0508 OP D PD LDA SI YA FAVOR CARE AGENCY HOUSMAN PARK HOME CARE Kidderminster Advert page 14 Bromsgrove Tel: 01562 637665 OP LDA YA Tel: 01527 558263 OP PD FIRST KEY WORCESTER Worcester IGNITE HEALTH AND HOME CARE SERVICE Tel: 01905 611147 PD LDA SI YA Kidderminster Advert page 16 Tel: 01562 515073 OP D PD LDA MH SI YA DA FITZROY SUPPORTED LIVING Malvern KAREPLUS (WORCESTER) Tel: 01886 833424 PD LDA SI Redditch GILBERT COURT Tel: 01527 600920 OP D PD SI YA Bromsgrove KEMP HOSPICE Tel: 01527 836285 OP D PD LDA MH SI YA Kidderminster HEADWAY WORCESTER TRUST Tel: 01562 861217 OP PD Worcester Tel: 01905 729729 PD MACINTYRE WORCESTERSHIRE SUPPORTED LIVING Bromsgrove HEALTHCARE AT HOME LIMITED (WEST MIDLANDS) Tel: 01527 834614 OP D LDA Bromsgrove Tel: 01527 570803 OP D PD LDA MH SI YA DA MAYFAIR CARE AGENCY LIMITED HF TRUST - WORCESTERSHIRE DCA Evesham Advert page 16 Evesham Tel: 01386 41492 OP D PD MH SI YA Tel: 01386 422120 LDA NATIONWIDE CARE SERVICES LIMITED HOME CARE SERVICE Worcester Worcester Tel: 01905 458792 OP D PD LDA MH SI YA DA Tel: 01905 734200 OP D PD LDA MH SI YA DA NIGHTINGALES HOME CARE SERVICES HOME INSTEAD SENIOR CARE Studley Ullenhall Advert page 18 Tel: 01527 854660 OP D PD SI Tel: 01527 810855 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE NIGHTINGALES OF KIDDERMINSTER Worcester Advert page 10 Kidderminster Tel: 01905 780022 OP D PD LDA MH SI YA Tel: 01562 851738 OP D PD LDA SI YA HOME INSTEAD STOURBRIDGE NORTH STAR FOUNDATION Stourbridge Droitwich Tel: 01562 885589 OP D PD LDA MH SI YA Tel: 01905 772233 PD LDA MH SI YA DA

Service OPOlder people (65+) DDementia PD Physical disability LDA Learning disability, autism User Bands MHMental health SIy Simpairmentensor YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 15 ‘Live In Care and Supported + Housing Specialists’: Pulse 8 View our extensive testimonials portfolio at CARE SERVICES www.pulse8care.org or in person at Bromsgrove offi ce. At Pulse 8+ Care we take great pride in the quality of care service we Supported Living provide to clients around the clock. Clients are assisted to maintain their Housing and tailored independence whilst we provide the very best in care and support. Each Support Package of Care is tailored to client’s requirements as required. We have a strong team of dedicated and Personal care highly trained Care, Support and if Palliative Care required Nursing staff who provide Dementia Care the maximum level of care possible Domestic Duties to our service users across the Live in Care Midlands, both the public and Sitting Service private sectors. Registered Nurses 365 Days A year Visit from ½ hour Head Offi ce National Number: 0845 862 1885 One or more visit per day Pulse 8+ Care Services Fax: 01527 962 030 Walking / Sleeping nights Regency House 24 Hour Care Services 48 Birmingham Road Email: [email protected] 365 Days a year Bromsgrove B61 0DD Web: www.pulse8care.org

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&$//86 72',6&866285)5,(1'/< 352)(66,21$/6(59,&( 6+25725/21*7(50&$5(  (PDLOEURRPKLOOJURXS#DROFRP ZZZEURRPKLOOJURXSFRXN WORCESTERSHIRE - GLOUCESTERSHIRE - HEREFORDSHIRE ‡:HSURYLGHKRXUFDUHLQ\RXURZQKRPH Regulated by Care Quality Commission ‡6XSSRUWHGOLYLQJDQGVXSSRUWIROORZLQJKRVSLWDO The Old Chapel, 84 Cowleigh Road, Malvern WR14 1QN Est 1993 Est 1993 GLVFKDUJH ‡:HVXSSRUWFKLOGUHQDQGDGXOWVZLWKPHQWDOSK\VLFDO Mayfair Care Agency Limited DQGVHQVRU\GLVDELOLWLHV HOME CARE SERVICES ‡3HUVRQDOLVHGFDUHSDFNDJH ‡6LWWLQJVHUYLFHV&DUHUVKRUWEUHDNV1LJKWFDUH Delivering Professional Care to both the Public and Private sectors. 6XSSRUWZLWKGLUHFWSD\PHQWV Specialising in Home Care to a diverse independent client base. We operate in your community to ensure Independence - Privacy - Dignity ‡(VFRUWWRDSSRLQWPHQWV6RFLDODFLYLWLHVDQGVKRSSLQJ for each Service User is maximised. ‡'HPHQWLDFDUHDWKRPH Our Services Include: ‡3DOOLDWLYHFDUHZLWKVSLULWXDOSDVWRULDOFDUH r
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16 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Home care provider listings continued

OLD FRIENDS CARE RELY CARE AGENCY LIMITED Redditch Worcester Tel: 01527 525583 OP D PD LDA MH SI Tel: 01905 339331 OP PD LDA MH SI YA

ORCHARD CARE SERVICES LIMITED RIGHT AT HOME Hanley Swan Advert page 18 (CHELTENHAM TO MALVERN DISTRICT) Tel: 01684 310834 OP D PD LDA SI Worcester Tel: 01684 311674 OP D PD MH SI YA RIVERSIDE CARE AGENCY PATHWAYS 4 CARE Stourport on Severn Kidderminster Tel: 01299 823777 OP D PD MH SI YA Tel: 01562 748660 OP D PD LDA MH SI YA DA ROJENE LIVE-IN CARE LTD PEOPLE IN ACTION DOMICILIARY CARE Gloucester Advert page 18 Worcester Tel: 01452 526150 OP D PD SI Tel: 01905 755843 OP D PD LDA MH SI YA SANDHOUSE, THE PRAXIS DOMICILIARY CARE AGENCY Bewdley Kidderminster Tel: 01299 861010 OP LDA Tel: 01562 745963 LDA YA SELBORNE CARE LTD PREMIER NURSING AND CARE SERVICES LTD Droitwich Worcester Tel: 01905 779548 OP PD LDA MH SI YA Tel: 01905 619278 OP SHAW COMMUNITY SERVICES LIMITED (DCA) - PULSE 8 LTD WEST MIDLANDS BRANCH Bromsgrove Advert page 16 Evesham Tel: 0845 862 1885 OP D PD LDA MH SI YA Tel: 01531 638138 OP D PD LDA SI YA SIGNATURE CARE SERVICES LTD QUALITY HEALTHCARE SERVICES Hanley Swan Evesham Tel: 01684 311231 OP D PD SI Tel: 01386 764729 OP D PD LDA MH STOURPORT NURSING AND HOME CARE LIMITED R&L RECRUITMENT Bewdley Worcester Tel: 01299 403353 OP PD Tel: 01905 455669 OP D PD LDA YA SUPREME HOME CARE – REDDITCH RADFIELD HOME CARE AND BROMSGROVE Worcester Advert page 19 Redditch Tel: 01905 863076 OP D PD LDA MH SI Tel: 01527 844444 OP D PD MH SI DA

RADIS COMMUNITY CARE SWALLOW COMMUNITY CARE Malvern Link Pershore Tel: 01684 580340 OP D PD LDA MH SI YA DA Tel: 01386 553388 D PD SI

RAINBOW CARE SOLUTIONS LTD TEME VALLEY CARE LTD Redditch Tenbury Wells Tel: 01527 585700 OP D PD LDA MH SI YA Tel: 01584 812594 OP D PD LDA MH SI YA

Service OPOlder people (65+) DDementia PD Physical disability LDA Learning disability, autism User Bands MHMental health SIy Simpairmentensor YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 17 Home There’s no place like it

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/ Client’s daughter. Services you may be interested in: • Care and support in your • Helping you to remain home helping you remain active within the community T.L.C Home Care Services independent • Support administering 91 High Street, Evesham, Worcs WR11 4DN • Support with personal medication care, meal preparation and • Specialist dementia care, As one’s health changes, most of us wish to remain as independent as possible household tasks and enjoy the comfort of our own home. T.L.C. Home Care Services offers the delivered by NCFE qualifi ed care and support needed to achieve this wish. We have an excellent reputation • Flexible breaks for carers staff for providing high standards of personal care, respecting both the client’s chosen lifestyle, dignity and their need for flexibility as care needs change. Contact us now and let our professional team help you We can offer a range of home care services tailored to meet individual needs plan your future and as a voluntary organisation we including:- Personal care, preparing snacks and meals, sitter services and offer this service totally free of charge. general help such as housework, shopping etc. Acorn Business Centre, Roberts End, If you would like to know more about us, or wish to arrange a free, initial Hanley Swan, Worcestershire WR8 0DN consultation, please contact us on 01386 47888 and our Manager/Proprietor Email: [email protected] Mrs Katrina Davidson, M.H.S.M., will be happy to help you. Please quote ref: WCSD1 Tel: 01684 310834 We are fully accredited with Worcs CC as an “Approved Contractor” and are currently rated as “Three Star – Excellent” by the Care Quality Commission. www.orchardcareservices.org

Do you have concerns for a friend, neighbour or family member? Are they in need of, or approaching a time when they will need, A SAFE PAIR OF HANDS?

Live-in Care Giving 24/7 care in your home, long or short-term.

• A Carer to live with you, • Cooking someone to be on-hand • Washing & Ironing whenever needed • Prompt/administer • Help with all aspects of medication Care • Housework • Companionship • Shopping • Personal hygiene – washing, showering, • Respite bathing • Accompanying to appointments Our Carers are:

• Disclosure and Barring Service • Local and on hand, in your area Registered with the (previously CRB) checked, • Fully trained with Care Quality Commission inclusive of ISA check appropriate specialist training www.cqc.org.uk • Reference checked Whatever your needs please call or e-mail Jenny or Ron Tel: 01452 526150 or 0845 1550024 (local rate) email: [email protected] www.rojene.co.uk

18 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Home care provider listings continued

THREE COUNTIES CARE SERVICES LTD WORCESTERSHIRE CARE GROUP LIMITED Kempsey Bromsgrove Advert page 9 Tel: 01905 829860 OP D PD MH YA Tel: 01527 575904 OP D PD LDA SI YA

TLC HOME CARE SERVICES WORCESTERSHIRE COMMUNITY LIVING Evesham Advert page 18 Worcester Tel: 01386 47888 OP D PD LDA MH YA Tel: 01905 354000 OP D PD LDA MH SI YA DA

TRU CARE WORCESTERSHIRE SHORT BREAK SERVICE Worcester Droitwich Tel: 01905 769929 OP D PD MH SI YA Tel: 01905 778275 PD LDA SI

TRUSTING IN CARE LIMITED T/A SURECARE WYNDSOR HOME CARE LTD Bewdley Worcester Tel: 01299 406099 OP D PD MH SI DA Tel: 01905 613725 OP D PD MH

WOODSIDE HOME CARE LIMITED Kidderminster Tel: 01299 833939 OP D PD LDA MH SI YA

Service OPOlder people (65+) DDementia PD Physical disability LDA Learning disability, autism User Bands MHMental health SIy Simpairmentensor YA Younger adults DA People who misuse drugs and alcohol

Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 19 The Chace Respite+++++ & Day Care Find a break you both deserve...

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Assistive Technology (Telecare)

The range and diversity of equipment is growing and • support someone or their carer living with dementia ‘Telecare’ no longer describes what is available to health – simple things like calendar clocks or GPS technology and social care staff in supporting service users, carers to facilitate ‘safe walking’ and enable the carer to know and patients. Assistive Technology is the new term where someone is. that covers a wide range of technical equipment that supports service users/ patients/carers. In Worcestershire, the range of equipment available would be subject to an assessment of need under You have probably heard of Telecare which is a generic the ‘Fair Access to Care Services’ (FACS) guidelines name for products and services that can: (discussed on page 6). If you do not meet the eligibility • alert a monitoring centre that something has gone criteria for free issue of equipment, or if you choose to wrong and ensure appropriate action is taken – for fund the equipment yourself, many of the items can be instance alerting a family member or the ambulance purchased directly from a supplier. service – this is based on the call/pendant alarms and In the case of a Telecare alarm and additional items has been used traditionally to alert someone when of equipment, these can be purchased directly from the person wearing the pendant has fallen. However, the Call Centres that operate through the county. there are now other things that can be monitored Our website has a new facility to help uguide yo with bed or chair leaving sensors; through what’s available and where you can get it • prompt, remind and inform people and their carers www.worcestershire.gov.uk/assistivetechnology. about things in daily life which need to be done Access to Telecare services in Worcestershire can be such as taking their medication on time. Automatic made directly through our Access Centre on 0845 607 Pill dispensers are being used very successfully in 2000 or through a social worker. Worcestershire; and

20 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Respite care and short stays

Many people have an informal carer living with them, or The best option for you will depend on your needs, perhaps living nearby, who provides care on a regular the urgency of the situation, personal choice and cost. basis. Carers often need a break and this may be provided If you are thinking about long-term care, but have in several ways: it might be possible to arrange home- had no experience of living in a care home, you might based respite care where another carer comes to your be able book in for a short stay to see what it’s like. This home or family-based respite care where you move into will help you make an informed decision. another family’s home or you may need to go into a care For more information on respite care, contact your home for a week or two. See ‘Supporting carers’ below. social worker or the Access Centre on 0845 607 2000. Supporting carers

Looking after someone whether they are family, friend or a neighbour can be very satisfying but it can also leave you feeling isolated, stressed, exhausted, resentful or angry. It can also affect your personal life, your health, relationships, employment, leisure time or finances. Carers need to be acknowledged and all can benefit carers. These services are focused on giving carers a from information and advice. break from their caring role. In Worcestershire there is help and support available Carers might also like to consider requesting a Carers’ from a number of sources. Assessment* which allows carers to discuss their needs ‘Carers Action Worcestershire’ is a countywide and feelings as a carer. It is an opportunity to talk about all information, advice and support service for carers. This the things carers do in their caring role and discuss services service offers a telephone helpline where questions can that could be provided to make life easier. It also gives be answered and information given on services and carers the opportunity to consider what would need to support available to carers. Importantly ‘Carers Action be arranged should a personal emergency occur. There is Worcestershire’ also provides an independent voice a ‘Carer Back Me Up Service*’ which can provide up to 72 for carers. For further information and support please hours substitute ecar to the cared-for person in the home contact 0300 012 4272. if the carer has a personal emergency. To access this service The Directorate of Adult Services and Health Carers’ please contact the Access Centre on 0845 607 2000. Unit organises training/information sessions for carers. The two organisations work jointly to support carers It also provides a range of services aimed at supporting in Worcestershire. *Eligibility criteria apply.

Worcestershire County Council Carers’ Unit Crossroads Caring for Carers (Worcester) Tel: 0800 389 2896 Tel: 01905 729293 Email: [email protected] Email: [email protected]

Carers Action Worcestershire Carers UK (National) Tel: 0300 012 4272 (24/7 helpline) or 01905 751340 Tel: 0808 808 7777 Email: [email protected] Carers Direct (NHS) Redditch & Bromsgrove Carers’ Support Tel: 0808 802 0202 (Lines are open 9am to 8pm Tel: 01527 66177 Monday – Thursday 9am – 4pm Monday to Friday (except Bank Holidays), Email: [email protected] 11am to 4pm at weekends.)

Intermediate care

This is provided by a range of services to promote usually lasting no more than 2 weeks, designed to faster recovery from illness, prevent unnecessary acute make you as independent as possible. hospital admissions and support timely discharge from The structured programme of support may mean hospital. It is a programme of therapy and treatment, that you do not have to go into hospital at all, or

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 21 Intermediate care continued

may enable you to get home faster after you finish and Worcestershire NHS also work together to support hospital treatment, but cannot manage independently service users to recover from illness rather than being at home. Intermediate care is designed to rehabilitate admitted into hospital providing a service in nursing/ you and to help you manage by yourself. care homes when 24 hour care is necessary to be able Community Intermediate care provided by the NHS to be monitored effectively and usually lasts for no more is free and is provided in your own home. than 2 weeks to allow for recovery and return home. The Directorate of Adult Services and Health

Promoting Independence Service (PI)

The Promoting Independence Service provides up to six The PI Service may support you to return home from weeks of assessment and reablement to enable adults hospital or from a temporary residential/nursing home to live as safely and independently as possible within placement or, for example, after a key event such as a their own homes and to reduce the need for ongoing fall. The team consists of team leaders, occupational care. The service is available between 7am and 10pm, therapists, physiotherapists, coordinators and PI 7 days per week, covers all geographical areas within assistants who work closely together to help service Worcestershire and is free of charge to service users. users achieve their desired outcomes. If it is identified The team supports independence with activities such during your time with the PI service that you need some as washing, dressing, managing medication, preparing continuing support, the PI team will liaise with Health drinks and meals and getting around your home safely. and Social Care services on your behalf, as appropriate. Continuing care

Continuing care is care provided over an extended your own home or in a care home. NHS continuing period of time to a person aged 18 or over to meet healthcare is free, unlike support provided by local physical or mental health needs which have arisen authorities for which a financial charge may be made as the result of disability, accident or illness. depending on your income and savings. If you need continuing care, your care needs will If you are found to be eligible for NHS continuing be complex, substantial and ongoing, caused by healthcare in your own home, this means that the NHS a disability or chronic illness, or following hospital will pay for healthcare (e.g. services from a community treatment. Continuing care is also commonly known nurse or specialist therapist) and associated social care as ‘long-term care’. needs (e.g. personal care and domestic tasks, help with Continuing care is provided by: bathing, dressing, food preparation and shopping). In a • healthcare services from the NHS, and/or care home, the NHS also pays for your care home fees, • social and community care services from your local including board and accommodation. authority. Who is eligible for NHS continuing healthcare? Health services are provided through NHS Anyone over 18 years of age assessed as having a certain organisations such as Clinical Commissioning Groups, level of care needs may be entitled to NHS continuing and the Health and Care Trust. healthcare. It is not dependent on a particular disease, Continuing care services may be provided by diagnosis or condition, or on who provides the care or the NHS or your local authority in various places, for where that care is provided. If your overall assessment of example, in hospital, in a care home or care home with care needs shows that you have a ‘primary health need’ nursing, in a hospice, or in your own home. you should be eligible for NHS continuing healthcare. Once eligible for NHS continuing healthcare, your care What is NHS continuing healthcare? will be funded by the NHS, this is however, subject to NHS continuing healthcare is the name given to a regular reviews, and should your care needs change, the package of care which is arranged and funded solely funding arrangements may also change. by the NHS for individuals outside hospital who Whether someone has a ‘primary health need’ is have ongoing health care needs. You can receive assessed by looking at all of their care needs and NHS continuing healthcare in any setting, including relating them to four key indicators.

22 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Continuing care continued

NHS-funded Nursing Care nursing care through a payment called the If you qualify for NHS-funded Nursing Care, the NHS Registered Nursing Care Contribution (RNCC). is responsible for arranging and funding nursing from Currently this amount is £109.79 per week and is a registered nurse in a care home which is registered paid directly to the home. to provide nursing care. This nursing care cannot Your needs will be assessed to decide if you’re be provided by local authorities. The NHS funds this eligible for NHS-funded Nursing Care.

Sheltered (or retirement) housing This is a practical step if you would like more security and linked to a central control centre for security. companionship but don’t need to move into a care home. Some schemes have access to a resident or non- In a sheltered (or retirement) housing scheme you resident manager who provides support, advice and a would live independently in a flat or bungalow built link to services for older people. After your needs have especially for older people within a larger complex, been assessed, you will still be able to receive care in sometimes around a garden or communal facility and the home if required.

Extra Care This type of housing offers older people who need surroundings managed by professional staff. a higher level of support the chance to continue Each older person is assessed first to work out living independently within their own self-contained how much care they need. Extra Care schemes offer properties. Unlike ordinary sheltered housing, domestic support, personal care where necessary, Extra Care schemes offer 24-hour care and support meals and recreation facilities. from social and health care teams, providede in saf

Types of care homes

All care providers must be registered with the Care information to help you find a home that meets your Quality Commission (CQC). Care home listings start care requirements. A specially trained nurse will assess on page 42 in this Directory. All services are inspected your nursing needs to determine what level of nursing by the CQC, who report on their findings. These care the NHS will fund. inspection reports are available from the service or The cost of the nursing care part of your fees is from the Ce QareC. Ttwoher types of care home: paid by the NHS to the home (see page 22 for further Care homes (personal care only) information). If you are reasonably active but would like greater The Care Services Quality Team (CSQT) security and care, a care home offering only personal The CSQT has been set up to improve care home services care may be the best option. Personal care includes in Worcestershire by providing support and guidance bathing, help with eating, dressing and support where required. The team work alongside managers and with mobility, but it must be rpaid fo if your capital/ staffto identify areas which need improvement and to savings exceed £23,250. See pages 37 – 41 for more formulate action plans to make changes. information on paying for care. The CSQT works closely with: Care homes with nursing • Adult Protection to help safeguard residents in care; If you think you may need nursing care in a home, • Worcestershire NHS Clinical Commissioning Groups to you will need to be visited by a social worker or a improve services and support to care homes to enable registered nurse to work out ewhat you car will need. them to provide appropriate care for residents; and This visit might be in your own home, or in hospital if • the Care Quality Commission (CQC) to improve the you’ve been ill, or in a home. You will be fully involved quality of care provision. in planning your care needs. If a care home providing nursing care is the best The CSQT actively promotes ‘Dignity in Care’ principles solution for you, the social worker will give you throughout all of its work and training.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 23 Choosing the right care home for Mum was made easier.

From the moment my mother and I first visited her Barchester • Nursing Care home, we knew we had found somewhere pretty special. • Residential Care Elegant surroundings, delicious food and beautiful gardens • Dementia Care were made even more appealing by the presence of like- minded residents with whom she can socialise and enjoy • Respite Care activities. For my part, knowing that she’s safe in the care • Diverse Services of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

High Habberley House Care Home Hollyfields Care Home Latimer Care Home Habberley Road, Kidderminster, DY11 5RJ Habberley Road, Kidderminster, DY11 5RJ Darwin Avenue, Worcester, WR5 1SP Tel: 01562 569 885 Tel: 01562 569 884 Tel: 01905 401 631 Care homes checklist © 2013 Care Choices Ltd

Home 1 £ ...... p/w

Home 2 £ ...... p/w

Home 3 £ ...... p/w

First impressions 1 2 3 • Are there arrangements for religious observance? Visting representative of churches? • Were you met when you first arrived? • Can you handle your own money? • Do staffseem warm, friendly and polite? If not, why not, and what arrangements are in place? • Do the residents seem happy, active and sociable? • Does a hairdresser/chiropodist visit? • Does the home feel homely and welcoming? • Is the home fresh, clean and comfortably furnished? Staff 1 2 3 • Do the staff appear clean, cheerful and respectful? Fees 1 2 3 • Do the staff talk to residents and how do they talk • How much are the fees? (insert above) to them? • Do the fees cover all the services available? • Do relationships seem to be equal and friendly? • Under what circumstances will the fees alter • Are the staff formally trained? – e.g. annually or according to increasing needs? • Is there an adequate number of staff on day and night? • Is the notice to terminate reasonable? Visitors 1 2 3 Transport 1 2 3 • Are visitors welcome at all times? • Is the home easy to get to for relatives and friends? • Is there somewhere to see them in private? • Does the home provide its own transport? • May your visitors join you at meals? • Does the home provide an escort for hospital appointments and does this incur extra fees? • Can your visitors stay overnight? Catering Accommodation 1 2 3 1 2 3 • Are bedrooms single or shared? Is there a choice? • How much choice do you get about meals? • Can you decorate and re-arrange your room • Is the food varied and interesting? Is there a choice to suit yourself? of hot food both at lunch time and tea? • Can you bring your own furniture and TV? • Can the home cater for your dietary needs? • Is there a call system for emergencies? • Can you have snacks or drinks any time • Are there enough sockets in your room? of the day or night? • Can you control the heating in your room? • uCan yo eat in your room? • Can you lock your room and is there a secure place for valuables? Activities 1 2 3 • Is there a separate dining room? Bar? • Can you continue to pursue your hobbies • Are there toilet facilities within easy reach and interests? of the communal facilities? • Are there organised activities and entertainment? • Are there both showers and baths? • What sort of meaningful occupation is there in the home? • Are bathrooms adapted to help people in and out Are residents involved in day to day running of the home? of the bath? • Are outings and holidays arranged? How much do they cost? Accessibility 1 2 3 • Are escorts available if necessary? • Does the home have the right adaptations • Is a library service available? and equipment to meet your needs? • Can you have your own flower bed or help • Are all areas accessible for wheelchair users? in the garden? • Does the home have extra wheelchairs and • Can you stay in your own room if you want to? walking aids? • Is there adequate provision for people with sight Gardens 1 2 3 or hearing difficulties? • Are the grounds/gardens attractive? • Are all areas safe and accessible? Life within the home 1 2 3 • Is there somewhere to sit? • Are there any rules and restrictions • Are they quiet? (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? Contract terms 1 2 3 • How are residents involved in decisions about life • Can you retain your own room if away? in the home? • Is there a telephone where you can make and • Can you have a short-stay or trial period? take calls in private and comfort? • Will you be given a statement of terms on admission? • Is alcohol served or permitted? • Are all procedures, such as complaints, • Are there smoking and non-smoking areas? clearly spelt-out?

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 25 ‘With 20 years of knowledge and experience, Quinton House Nursing Home is truly a place for your loved ones.’ At Quinton House Nursing Home the views are beautiful. Providing High Making for a home from home, friendly comfortable Quality Care environment. All staff are professional and friendly towards Please do not hesitate to contact us residents, encouraging them to live full lives and retain control should you require further information. of their own daily routine, and so be able to enjoy privacy, dignity Wanda Tebby - Home Manager and individuality. Carers want residents to feel right at home. Hazel Morris - Administrator The spacious accommodation is divided into lounges, dining Main Road, Lower Quinton, rooms and a beautiful conservatory to provide intimate areas Stratford-upon-Avon, Warwickshire CV37 8RY for relaxing and socialising. All rooms, including companion Telephone: 01789 720337 or 720247 rooms, are light and airy, have en-suite facilities, televisions, Email: [email protected] telephone points and a nurse call system within easy reach. or [email protected]

NEWLY OPENED Quinton Gardens NURSING HOME The person centered care home • 14 large single ensuite bedrooms • Jacuzzi spa bath • Large TV with built in DVD • Wi-Fi access • Personnel Phones in each room • Homemade meals • Electric Profile Beds • Large landscape gardens • Built in ceiling hoists • Daily individualised activities Quinton House, Main Road, Lower Quinton, Stratford-upon-Avon CV37 8RY. 01789 720247 Email: [email protected] and find us on www.carehome.co.uk

Healthwatch Worcestershire

Healthwatch Worcestershire is your consumer • improve health and social care services, shaped by champion for publicly funded health and social care local needs and experiences. services throughout the county. Giving a voice to children, young people and adults We will use your experiences to build a true picture from all communities and those whose voices are often of health and social care services in Worcestershire. unheard to: • access the right service; For more information or to tell us about your • get the best out of our local health and social care experiences please contact us at: 01386 550264 services; or [email protected]. Or visit • influence the delivery and design of local services our website www.healthwatchworcestershire.co.uk. where they should or could be improved; and

Out of county care homes

You may wish to choose a care home outside If you will be fully funding the cost of the care yourself Worcestershire, for example to be closer to family you have the freedom to choose whichever home or friends. you wish. However you may still wish to seek further If you are eligible for state funding from us towards advice about which home to choose - details of some the cost of your care home place, we will contract with organisations that can offer advicee ar listed on pages the care home you choose. We must be satisfied that 34 and 35. If, at some point in the future you become the care home is suitable for your assessed needs, so eligible for state funding, you will need to contact the it is important to seek its advice before making a final local authority in which your care home is located, as you decision. Subject to this we will normally contribute will no longer be a resident of Worcestershire. an amount equivalent to the amount which the local For information on care services in other regions, authority in which the care home is located would please contact the Care Choices helpline on freephone normally contribute. 0800 389 2077 with details of your requirements.

26 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Specialist care services

Support and care services for people with special and these can be set up through a social worker from needs offer a range of options aimed at maintaining the Directorate of Adult Services and Health. their independence by living in their own homes and Many adults with learning disabilities can live in communities. their own homes in their local communities with support but there may be times when an individual Connect has specialist health care needs or behaviour that is ‘Connect’ services provide short term support to adults in particularly challenging when a care home may be the community who have a disability, or who are an older more appropriate. adult. The services, which are free of charge, aim to identify Care homes for people with learning disabilities leisure, education and/or employment opportunities often specialise eg homes for people with autism and within the local community, and increase each individual’s challenging behaviour or dementia. A good home confidence to attend these independently. will provide opportunities to learn and maintain ‘Connect’ also provide ‘travel development’ which aims skills and opportunities to take part in enjoyable and to increase an individual’s ability to travel independently, stimulating activities. Care managers, social workers and weekly drop-ins offering opportunities to meet with and community nurses from the Directorate of the others. Referrals can be taken from social and health Adult Services and Health, who specialise in learning care professionals, private and voluntary agencies and disability will be able to give you information to enable individuals can refer themselves via the Access Centre you to make the right choices. (telephone 0845 607 2000). Physical disability CSS Following an assessment of your needs, you may The Community Support Services provide time limited be eligible for help from us, including occupational support to adults who have a physical or learning therapy, adaptations to your home, supported housing difficulty, or who are an older adult or vulnerable person. or help for the person caring for you. The services provide a range of practical support which The support you require if you have a physical focuses on enabling individuals to secure and maintain disability must be tailored to your specific needs and accommodation. This can include registering with can be provided by the independent and not-for-profit private and social landlords, setting up a new home, sectors as well as by us. Help at home with personal obtaining furniture, applying for adaptations, accessing care is available during the day and night, seven days correct benefits budgeting/managing debt and health a week. There are also private agencies offering help at and hygiene within the home. home with personal care and housework. See page 8 The service is free of charge and aims to encourage as for more information. much independence as possible, support the learning or re-learning of skills, and to use local resources to increase Adult mental health self-sufficiency. Referrals can be taken from social and Your local Community Mental Health Team (CMHT) health care professionals, private and voluntary agencies, should be your first point of contact if you have mental and individuals can refer themselves via the Access health issues that require specialist secondary services. Centre (telephone 0845 607 2000). Your GP will be able to refer you to this service. These teams are multidisciplinary and can offer Learning disability both health and social care interventions and support, If you are considering moving out of your family home, focusing on the needs of people experiencing a there are a number of options that could be explored severe and/or enduring mental illness. The services before considering a care home. You may be able to are recovery focused and work alongside individuals have your own flat with support. There is also the option (and their carers) to enable them to manage their of supported living, where you can share a property mental health and assist in building a meaningful and with other people with support provided for all. Either of satisfying life. these options can often give you greater independence There is an increased need for a range of community and choice than care homes may be able to offer. There support for people with mental health issues. The Re- are other alternatives too such as Adult Placement or ablement team within the secondary service is able Shared Ownership schemes that could be considered to help people achieve a wide range of goals and 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 27 ALSO AVAILABLE FROM THE PUBLISHER OF THIS CARE DIRECTORY CAREselect The relatives’ guide to choosing and funding care

Arranging care and support for a Publications relative can be a confusing and CAREselect emotionally draining journey into the handbook for relatives the unknown. YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

Care Select off ers you information What are the care options? and guidance to make positive, How will I know which to choose? informed choices about care and What if mum support. Developed to supplement doesn’t agree? Can we this Directory, it is your companion afford it? through the emotional and practical What if I make the aspects of choosing and funding care. wrong choice?

Delving into the real issues faced by families, Care Select will be there to guide you along the way.

As a reader of this Care Choices Directory, you can claim a FREE copy of Care Select (usually £4.95), just call our Helpline on 0800 389 2077*

* copies available whilst stocks last. Specialist care services continued

outcomes including extending social networks, freedom of movement within a safe garden. building confidence and self esteem and developing Residents and carers should be involved in the individual living skills. planning of care, with relatives still able to continue You may require other forms of community support to bet of par the care process as they wish. Residents and if you are assessed as eligible for a funded social should have a wide choice of food which promotes care service this can be paid for via a Personal Budget and maintains their continued good health. and people can opt to take this as a Direct Payment We have initiated a program of quality improvement as discussed on page 38. and training to support homes in providing person- centred care. Dementia The Care Services Quality Team (CSQT) is supporting People with dementia can expect to have the quality of care homes to specifically improve the standard of their lives improved by person-centred care provided person-centred dementia care, and has been involved in care homes. Person-centred care ensures that people with developing an observational framework for are recognised and treated as an individual, takingo int measuring the ‘lived experience’ in a care home. See account their own unique history and life story. Care page 23 for further information on CSQT. should then be tailored to meet each person’s needs We have commissioned specialist dementia training with an emphasis on their interests, likes and choices. which can be accessede by homes all car and the CSQT Care homes offering person-centred dementia care provide support for them to make any changes. should also provide a range of activities which promote Additional information about the above can be a sense of well-being and purpose for the residents on accessed on the Carewise website at www.whub.org. a day to day basis. The home should provide a homely uk/carewise. and comfortable environment which allows residents

Residential dementia care checklist © 2013 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 25. Residents • Are residents able to compile memory boxes? The best indication of a good home is that the • Do staff compile life story books including residents appear happy and responsive. photographs and mementoes? • eA rummagere ther bo xes around the home to Staff stimulate residents? It is important to note whether staff seem friendly Access and caring towards residents and whether they treat If the person with dementia needs or is likely to need residents with respect. equipment or adaptations you may want to check: • Do they have any training and experience in •e T heris adequate signage and cues for different dementia care? parts of the home such as dining room and • Will the person with dementia have a member bathroom. of staffparticularly responsible for their care? • The home’s policy about locking external doors. • e I s ther a member of staffyou can talk to about your own worries about the person with dementia? Bedrooms yY ouwant ma to find out whether the person with Manager/head of home dementia can have a single room and whether: A manager who is caring as well as efficient can •e R esidents ar encouraged to bring in some of their make all the difference to a home. own furniture and possessions to increase familiarity. • Does the manager have a knowledge of dementia and can they deal with difficulties Activities that may arise in an understanding way? Residents should be stimulated without feeling stressed. •e I sa therfull assessment at home before a • Are reminiscence activities available? resident is admitted?

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 29 Essential Information

Inspection and registration of care services

All care providers must be registered under a system Following an inspection, each service is given a report introduced by the Health and Social Care Act 2008, of how it rates against national essential standards of which brings adult social care, independent healthcare quality and safety. Each service’s report can be seen on and the NHS under a single set of essential standards of the CQC website: www.cqc.org.uk. All homes will be quality and safety for the first time. inspected on an unannounced and yearly basis. The Care Quality Commission (CQC) is the For any enquiries or to register a concern or a independent regulator of health and social care in complaint, contact CQC by telephone: 03000 616161 England. They regulate care provided through a range or by email: [email protected]. of methods including: The Care Quality Commission • registering providers to ensure they are meeting the Citygate essential standards of quality and safety; Gallowgate • monitoring how providers comply with the standards; Newcastle upon Tyne NE1 4PA • promoting improvement in services; • using enforcement powers where necessary; and When considering care services, it’s always a good • publishing up to date information about the idea to check a service’s inspection report on the compliance of adult social care providers with Care Quality Commission’s comprehensive website: essential standards of safety and quality. www.cqc.org.uk

Comments, compliments and complaints

All organisations need to know how they are Consumer Relations Officer, Resources Directorate on performing. They are happy to receive your feedback 01905 766365, or write to Consumer Relations Unit, on their service whether they are compliments or Resources Directorate, County Hall, Spetchley Road, complaints. Feel free to tell them what you think and Worcester WR5 2NP. your comments can be used constructively to improve If you do need to make a complaint you should feel the service. able to complain about any aspect of your care which If you or your relative’se car is being funded or affects your happiness or comfort. This could be about part funded by us then you can complain directly to the way you are treated by a staffmember or the quality us about aspects of the care provision that you are of the food you are served. You can also make comments unhappy with. It is expected that you would initially and suggestions about possible improvements to your have complained to the manager of the service surroundings and the services provided. first, however, if you do not feel that they have fully Providers are required under essential standards of dealt with your concerns then you can contact our quality and safety to have a simple and easy to use complaints procedure which they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respondy to an complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see above for contact details.

30 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Safeguarding vulnerable adults

A vulnerable adult is: ‘someone over 18 years of age • psychological abuse: bullying, threats, verbal abuse; who might be unable to protect themselves from • discriminatory abuse: ridicule or threats because significant harm or serious exploitation because of a of race, gender, disability, age, se xual orientation; physical or mental disability, age or illness’ (No Secrets, • financial abuse: theft, fraud, exploitation, pressure Department of Health 2000). to change a will, misappropriation of property and Abuse is the violation of an individual’s human possessions; or or civil rights by another person or people. • institutional abuse: mistreatment by an organisation It can take many different forms, such as: or individual where care is provided. • physical abuse: being hit or restrained, misuse Abuse can happen anywhere and by anyone, including of medication; relatives, friends, neighbours, paid care workers, • sexual abuse: being harassed, teased or being forced volunteers, professional staffand strangers. to have sex without consent; • neglect: not getting adequate care, food, Who can you report abuse to? medication, heating; Police - tel: 08457 444888 The Care Quality Commission - tel: 03000 616161 Adult Services and Health - tel: 0845 607 2000

We are working with the following agencies to stop abuse within the county: Worcestershire NHS, West Mercia Probation, West Mercia Constabulary and Worcestershire Supporting People Partnership. If you think you are being abused or want more information, contact our Access Centre in confidence on 0845 607 2000. We can answer your query in a number of languages and our Community Social Work Teams will respond and can investigate adult abuse. Our Adult Protection Team can provide advice if people wish to discuss any concerns.

How solicitors can help

A solicitor can give you impartial advice about wills, affairs should they not have a LPA. The Court procedure making gifts, estate planning and Powers of Attorney. is presently very slow and the fees are quite expensive Some can also offer guidance on immediate and long- so preparing a LPA is always advisable, providing you term care plans, ensuring (if applicable) the NHS has have somebody sufficiently trustworthy to appoint as made the correct contribution to your fees. your attorney. Lasting Power of Attorney (LPA) allows you to An ‘advance directive’ allows you to communicate appoint someone you etrust decisions to mak about your wishes in respect of future medical treatment but your personal welfare, including healthcare and it is not legally binding. You may instead wish to make consent to medical treatment, and/or your property a living will, properly known as an ‘advance decision’ and financial affairs. An LPA is only valid once registered setting out treatment that you do not want to receive with the Office of the Public Guardian. It allows for a in specified circumstances, which would legally have to person of your choice to make decisions on your behalf be followed, even if you die as a result. at a time when you may be unable. Any proposed Gift out of your estate needs careful The Court of Protection can issue Orders directing consideration of the benefits, risks and implications, the management of a person’s property and financial particularly on any future liability for care costs or affairs if they are incapable of managing their own tax liability.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 31 How solicitors can help continued

Long-term care: whether you remain in your own find a solicitor who specialises in this area of the law. home or move into sheltered accommodation or a care The Citizen’s Advice Bureau offers an advice service and home, you may qualify for financial assistance in the form will be able to recommend solicitors in your area. of social care and NHS-funded care and welfare benefits. S olicitors for the Elderly (SFE) is a national If you don’t have your own solicitor, ask family or association committed to providing and friends for their recommendations. Contact several promoting high-quality legal services for firms, explain your situation and ask for an estimate of older people. cost and an idea of time scales involved. Many firms Tel: 0870 067 0282 will make home visits if necessary and will adapt their Web: www.solicitorsfortheelderly.com communications to meet your needs. It’s important to

Steps to consider

Here are some other important steps that you should • ensure that your visit is not rushed and take time to consider making when looking at your care options: talk to the other residents; and • contact your local Access Service for a needs • ensure that you fully understand the rights and assessment; responsibilities of any formal contract with a care • ask a relative or a friend to help with decision making; provider. • seek advice from your solicitor before making any final decisions; Care home contracts for self-funding residents • speak to an independent financial adviser about If you are self-funding your care and have a contract your financial situation and care costs; with your care provider, it is important to speak to • look into state benefits you can claim, irrespective solicitors with experience in this field. Any contract of your personal wealth; should explain: the cost of care, what services are • find out about the costs of each type of care: included in the price and how often this is reviewed; - phone home care agencies to find out about the what complaints procedure is in place; what your rights range and costs of services, are and the obligations of the care provider under the - obtain brochures and terms and conditions from contract; the procedure for cancelling a contract and potential care providers; the administering of medication. • make a checklist before visiting possible care homes. See the full Care Choices’ checklist on page 25;

Stourport

32 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH This Directory’s helpline

This Directory’s free helpline provides an information about choosing and funding. independent information service encompassing care, One call to the freephone number 0800 389 2077 accommodation, funding and rights. A personalised will enable the service to build a profile of exactly report can be generated for customers providing what type of care you are looking for, while taking into details of all care homes or housing with care schemes account your personal needs and interests. that meet their criteria, along with supplementary

Who can help?

Care Choices (the publishers of this Directory) The Care Quality Commission (CQC) Care Choices will be able to help you in your search for The Care Quality Commission can also help you. suitable care services. Contact freephone 0800 389 The CQC publishes inspection reports on their website: 2077 to register your care needs or visit www.cqc.org.uk www.carechoices.co.uk Other organisations Details of other organisations that can help you are available on pages 34 and 35.

Ethnic information – language translation

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 33 Useful contacts

Local useful contacts

Age UK Citizen’s Advice Bureau (Wychavon) The new name of the combined Age Concern Victoria Square, Droitwich WR9 8DQ and Help the Aged. Working for all older people in Worcestershire. Citizen’s Advice Bureau (Malvern) • Bromsgrove & District – Tel: 01527 871 840 The Grange, Grange Road, Malvern WR14 3HA • Droitwich Spa & District – Tel: 01905 772 126 Tel: 01684 563611 • Herefordshire & Worcestershire – Tel: 01905 740950 • Malvern & District – Tel: 01684 560666 Citizen’s Advice Bureau (Evesham) • Redditch & District – Tel: 01527 584653 13 Port Street, Evesham WR11 3LD • Worcester & District – Tel: 01905 724294 • Wyre Forest – Tel: 01562 827788 Citizen’s Advice Bureau (Pershore) 34 High Street, Pershore WR10 1DS Alzheimer’s Society Worcester and District Branch Citizen’s Advice Bureau (Tenbury Wells) 5 The Angel Centre, Angel Place, Worcester WR1 3QN 34 Teme Street, Tenbury Wells WR15 8AA Tel: 01905 22195 Citizen’s Advice Bureau (Upton - upon - Severn) Kidderminster Office The Library, School Lane, 83 New Road, Kidderminster DY10 1AE Upton-upon-Severn WR8 0LE Tel: 01562 823800

British Red Cross Worcestershire Community Transport Wainwright Road, Bradbury Court, • Bromsgrove Community Transport – Tel: 01527 879290 Berkley Business Park, Worcester WR4 9GY (volunteer drivers in and out of district) Tel: 01905 450 400 • Community Action Malvern and District – Tel: 01684 892381 Carers Action Worcestershire • Malvern Dial-a-Ride – Tel: 01684 891121 A new countywide information, advice and support • Pershore Volunteer Centre – Tel: 01386 554299 service for carers. • Redditch Dial-a-Ride – Tel: 01527 64910 Tel: 0300 012 4272 • SPA Community Transport Scheme – Tel: 01905 779778 • Worcester Wheels – Tel: 01905 724274 • Wyre Forest Dial-a-Ride – Tel: 01562 755084 A website providing details of care and well-being services available to the residents of Worcestershire For more information on any aspect of Community across a wide range of headings. Transport within Worcestershire, please contact www.whub.org.uk/carewise Worcestershire Hub on 01905 765765 or email [email protected] Citizen’s Advice Bureau Please note there is a phone charge of 5p a minute Deaf Direct Tel: 08444 111 444 or 08444 111 303 Aims to promote independence and equality of opportunity for deaf and hard of hearing people Citizen’s Advice Bureau (Worcester) living in the communities of Herefordshire, Oxfordshire The Hopmarket, The Foregate, Worcester WR1 1DL and Worcestershire. Citizen’s Advice Bureau (Worcester) Tel: 01905 746301 The Olde Glov Factory, 13a Lowesmoor, Email: [email protected] Worcester WR1 12RS Web: www.deafdirect.org.uk

34 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Local useful contacts continued

Disability Information Line (DIAL) St Richard’s Hospice An independent charity providing information and Established to enhance the quality of life of those advice services to disabled people and others on all suffering from cancer and other life-threatening aspects of living with a disability. illnesses through palliative care. North Worcestershire – Tel: 01562 60241 Tel: 01905 763963 Web: www.strichards.org.uk Web: www.nwdial.org.uk South Worcestershire – Tel: 01905 27790 Worcestershire Directorate of Adult Services Web: www.dialsworcs.org.uk and Health Worcestershire County Council, County Hall, Headway Worcester WR5 2NP. Tel: 0845 607 2000 Provide information, activities, support and services to Email: [email protected] the brain-injured, their families and carers. Web: www.worcestershire.gov.uk Tel: 01905 729729 Web: www.headwayworcestertrust.com Worcestershire Association of Carers An independent source of information advice and Onside Advocacy support for all adult carers of all client groups in Providing practical and proactive support to ensure Worcestershire. Tel: 01905 751 340 or 0300 012 4272 fairness and equality for adults who may be vulnerable Web: www.carersworcs.org.uk or disadvantaged. Tel: 01905 27525 Email: [email protected] Worcestershire County Council Access Centre (WHASCAS) Penderels Trust For enquiries please telephone: 0845 607 2000 Opening the door to independent living. Email: [email protected] Tel: 01299 253225 Web: www.penderelstrust.org.uk Worcestershire County Council Carers’ Unit Sight Concern – Worcestershire Helps put carers in touch with local support and An independent charity that supports blind and services and provides them with essential information. partially sighted people throughout Worcestershire. Tel: 0800 389 2896 Tel: 01905 723245 Web: www.sightconcern.co.uk Web: www.worcestershire.gov.uk/carers

National useful contacts

Action on Elder Abuse (AEA) Care Quality Commission Works to protect and prevent the abuse of CQC National Correspondence vulnerable older adults. Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA PO Box 60001, Streatham SW16 9BY Tel: 03000 616161 Helpline: 0808 808 8141 Web: www.elderabuse.org.uk Carers UK Age UK 20 Great Dover Street, London SE1 4LX Travis House, 1-6 Tavistock Square, London WC1H 9NA Tel: 0207 378 4999 National helpline: 0800 169 6565 Web: www.carersuk.org Web: www.ageuk.org.uk Care Choices Helpline, The British Institute of Learning Difficulties (BILD) A free information service for those looking for care for Committed to improving the quality of life for people older people from the publishers of this Directory. with a learning disability. 4 Valley Court, Lower Road, Croydon, near Royston, Birmingham Research Park, 97, Vincent Drive, Hertfordshire SG8 0HF Edgbaston, Birmingham B15 2SQ Tel: 0800 389 2077 Tel: 0121 415 6960 Web: www.bild.org.uk Web: www.carechoices.co.uk

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 35 National useful contacts continued

Counsel and Care NHS Choices Advice and help for older people. Information about health choices. Web: www.nhs.uk Twyman House, 16 Bonny Street, London NW1 9PG Tel: 0207 241 8555 or 0845 300 7585 NHS Direct www.counselandcare.org.uk Health advice and information. Tel: 111 Web: www.nhsdirect.nhs.uk Elderly Accommodation Counsel (EAC) Help older people make informed choices about Pension Service, The meeting their housing and care needs. (Part of the Department of Work and Pensions) 89 Albert Embankment, London SE1 7PT Provides information about pensions Free advice line tel: 0800 377 7070 and other pensioner benefits. Web: www.housingcare.org Benefit enquiry line: 0800 88 22 00 Tel: 0845 6060 265 FirstStop Advice Web: www.dwp.gov.uk Advice and information on all aspects of care, accommodation, housing, finance and rights Registered Nursing Home Association (RNHA) for older people. Campaigns for high standards in nursing home care. Advice line: 0800 377 7070 John Hewitt House, Tunnel Lane, off Lifford Lane, Web: www.firststopadvice.org.uk Kings Norton, Birmingham B30 3JN Tel: 0121 451 1088 Freephone: 0800 0740 194 Friends of the Elderly Web: www.rnha.co.uk A charity that supports older people who have a range of practical needs. Relatives and Residents Association, The 40-42 Ebury Street, London SW1W 0LZ Exists for older people needing, or living in, residential Tel: 0207 730 8263 care and the families and friends left behind. Web: www.fote.org.uk 1 T he Ivories, 6-18 Northampton Street, London N1 2HY Helpline: 0207 359 8136 Web: www.relres.org Independent Age Pledges to tackle social isolation by getting older United Kingdom Home Care Association (UKHCA) people online and supporting them in their homes. Professional association of home care providers 6 Avonmore Road, London W14 8RL from the independent, voluntary, not-for-profit Tel: 0207 605 4200 or 0845 262 1863 and statutory sectors. Web: www.independentage.org.uk Group House, 2nd floor, 52 Sutton Court Road, Sutton, Surrey SM1 4SL Mencap Helpline: 0208 661 8188 The voice of learning disability with more than Web: www.ukhca.co.uk 500 affiliated groups. 123 Golden Lane, London EC1Y 0RT Tel: 0207 454 0454 or 0808 808 1111 Web: www.mencap.org.uk

National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. 1st Floor, Unit 1, Fairview Industrial Estate, Raans Road, Amersham HP6 6JY Tel: 0207 078 9375 Web: www.napa-activities.co.uk Fladbury-weir-and-cropthorne-mill

36 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Severe weather advice ‘Whether the weather may be hot or cold’

My ofan the steps we take to cope with severe weather (heavy rain and flooding, gales and storms, snow and ice, heatwaves and prolonged hot weather, thunder and lightning) may seem obvious, but others can be harder to anticipate. For more advice about coping with severe weather, please visit the Met Office website: www.metoffice.gov.uk

For more information about flooding, please visit the Environment Agency website: www.environment-agency.gov.uk For more information about emergency planning in Worcestershire, please visit: www.worcestershire.gov.uk/emergencyplanning The Heatwave Plan for England is available on the Department of Health’s website: www.dh.gov.uk/en/index.htm.

Paying for care

Personal Budgets

A Personal Budget is the weekly amount of funding The advantages and disadvantages of each option will be following an assessment and identification of eligible discussed with them (or the person representing them). social care needs. The amount of the Personal Budget If a person needs support to manage the Personal depends on the eligible needs identified in the Budget they can get this from: assessment. This is the way in which an adult social care • family members; service is offered. • trust/financial services; The assessment looks at what is working well and • a Deputy/Appointee; what isn’t working so well in a person’s life and then • a suitable person; allocates funding where more support is required to • a provider who can provide an individual service meet the eligible needs. A Personal Budget will only be fund–hold the money, which can be drawn on when finally agreed once we have worked with the person to required; or ensure they have achieved as much independence in • the local authority. their life as possible. Once the amount of the Personal A person may be eligible for a Personal Budget Budget is agreed the aim is that the person will have if they have a learning or physical disability, mental greater choice and control and flexibility in the way health needs, are an older person, or are a carer. The they receive services and are supported. amount identified will depend on the results of the There are three main ways in which the Personal Personal Assessment or Carer Assessment. Budget can be taken; each individual has a choice to: • Take a Direct Payment – take the money allocated and purchase services directly • Have the budget fully supported – ask the Local Authority to manage the budget and purchase services • Combined – A bit of both.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 37 Direct Payments

If a person chooses to take the Personal Budget as a A financial assessment will be required uand yo may be Direct Payment this means that they have the money asked to contribute towards the cost of your services. paid directly to them into a separate bank account Direct Payments are paid directly into a bank account enabling them to arrange and pay for their own that you must open specifically for this purpose. You services that meet the outcomes identified through the will be asked to sign an agreement, a bit like signing to assessment and support planning process. agree to the rules of having a Direct Payment. You will Direct Payments should be offered to everyone who also be asked to keep records and receipts to show that is eligible to receive them, as the preferred way in which the Direct Payments have been spent on care to meet the Personal Budget can be taken. The Government is your needs as agreed. The finances will be looked at as really keen that Personal Budgets should be managed by part of the annual review of the Personal Support plan. the individual through a Direct Payment. One of the key elements in encouraging people to use Direct Payments is to have good support and Why? advice available. We have a support organisation This is because they offer the most flexibility and that provides information and advice services to independence to manage support needs. This means people thinking about or using Direct Payments. This a person can choose who provides support; when includes advice on how to recruit and employ personal support is delivered and how the support is delivered. assistants and support workers. Penderels Trust can be A person may want to employ their own personal contacted on 01299 253225. Additional information assistants or they can go directly to a provider which and access to the Personal Assistants Register can be means the contract is between the individuals found on the Carewise website: www.whub.org.uk/ concerned. This gives far more control over how Carewise. support is delivered. We have also produced a film ‘Buying Freedom’ to When taking a Personal Budget as a Direct Payment, show some of the ways that people use their Direct you will be given money to meet your outcomes Payments. The film can be seen at http://www. however services you buy should not cost more than worcestershire.gov.uk/cms/health-and-social-care/ they would if they were provided directly by us. direct-payments/buying-freedom.aspx.

Third party payments

If the home you choose costs more that the rate we member or charity. usually pay for someone with your needs, you will have Before anyone agrees to make additional payments the choice to ask someone else to make an additional on your behalf they should be aware that the amount payment. could change, usually increase, once a year and If there is no-one available to supply the extra they need to be confident that they can sustain payment, you can ask us to findu yo another placement the paymentsr fo as long as they are required. If the at the rate we would normally expect to pay. If, additional payments stop being paid for any reason, however, you do decide to live in the more expensive then you should seek help and advice via the Access home and you have someone who is able to make an Centre on 0845 607 2000. additional payment for you, they will have to pay the Once it has been established that someone is willing difference between our rate and the amount the home and able to make these payments they will be asked charges. This additional payment is often referred to as to sign an agreement to formalise the arrangement. a ‘top-up’ or ‘third party contribution’. Because the financing of care is a complex area it is The law says that you are not allowed to make advisable to contact the social worker who is arranging this additional payment yourself, except in limited your placement with you or the Access Centre to ask circumstances. Therefore, the additional payment has for advice and individual guidance. to be made by someone else, for example, a family

38 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Care funded by the council

Do I qualify for local authority financial assistance? you choose must be suitable for your assessed needs, If you have been assessed as needing a care home comply with any terms and conditions set by your place and your capital is below £23,250 you should be local authority and not cost any more than they would entitled to financial support from your local authority. usually pay for someone with your needs. If you have capital below £14,250 you will be entitled to maximum support contributing your income less What if a home costs more than the local authority £23.50 per week retained for personal expenses. If is prepared to pay? you have capital between £14,250 and £23,250 you The local authority will allow a third party to top-up must pay a capital tariff of £1 per week for each £250 as long as they are able to do so over the long term. between these two figures. Capital includes the You are not allowed to top up the fees yourself from value of your former home unless it’s occupied by capital below £23,250. your partner, or a relative who is aged over 60 years or incapacitated, or a child under 16 years who you My partner needs care, how does this financially maintain or a separated partner who is a lone parent. affect me? Your local authority will take into account 50% of any joint Do I have a choice of care home if the council savings therefore, to accelerate financial help, it is better is paying? to have separate single accounts meeting care costs paid Yes and it can even be in a different county. The home from the account of the person in the care home.

Paying for your own residential care

Self-funding Do I have to sell my property? If you are self-funding your care ubecause yo are not No, your local authority can lend you the money eligible for local authority funding there are other forms to pay for eyour charged car against your property of financial assistance you may be entitled to: value. However, they may limit how much they will pay and it could adversely affect your welfare benefit Will the local authority pay my fees whilst I am entitlements. selling my former home? If, apart from your property, your other capital is below Do I have to pay Council Tax on an empty property? £23,250 the local authority will help with the costs If you move into a care home and your property is left during the first twelve weeks of permanent care. empty then you should receive full exemption from Beyond that period any financial help will be charged Council Tax until it’s sold. against the value of your former home and recovered from the eventual sale proceeds.

Looking for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too. Publications

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 39 Faced with the cost of paying for care? We provide impartial, friendly and professional advice for older people and their families at a time when it’s needed most. Best of all, it’s completely free. Call us free on: 0808 208 9994*

*Telephone calls may be recorded for training and monitoring purposes. PayingForCare Limited is part of the Partnership group of companies which includes Partnership Life Assurance Company Limited, an authorised insurer. PayingForCare Limited is registered in England and Wales No. 07866192. The registered office is Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. PayingForCare Limited is a not-for-profit company. PayingForCare Limited does not provide advice on financial services or financial products designed to assist with the payment of care fees.

Paying for your own residential care continued

Is there any financial help that is not reduce its fees you could be in the difficult situation means tested? of either finding a source of top-up or seeking less Attendance Allowance is a non-means tested, non- expensive accommodation. taxable allowance paid at the lower rate of £53.00 for If there is a likelihood of running out of money it’s those needing care by day or night and, at a higher rate important that you arrange an assessment of your of £79.r15 fo those needing care by day and night. care needs with us to ensure we will step into help. Whether your stay is temporary or permanent if Also check if the care home owner can continue to you receive nursing care in a care home you may accommodate you at our funding rates or will require a be entitled to an NHS Registered Nursing Care third party top-up. Contribution (RNCC) towards the cost of your nursing care, paid directly to the home at £109 .79 per week. If What can I do to avoid this situation? your needs are primarily health care needs, you may be There are ways of meeting care costs for as long as entitled to full funding from your local PCT following you need care whilst using up only part of your capital. an assessment under their continuing care eligibility For example, the use of Immediate Need Care Fee criteria. This figure applies to England only. Payment Plans can contribute towards capping the cost and, as so many older people wish, enabling an What happens if I move into a care home inheritance to be left for the family. independently and run out of money? The important thing is not to try to do it alone, Once your capital reduces to £23,250 you should seek always seek professional advice. local authority assistance. However, if the home costs Figures mentioned here may change over the more than the local authority usually pays and won’t lifetime of this Directory.

40 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Local authority contribution towards care in independent sector care homes

These fees are what we will pay if fully funding your care. For more fee advice see page 39. Personal allowances must not be used towards the payment of fees.

INTERIM CARE HOME PRICE BANDINGS 2013-14 (Incorporating FNC Increase)

OLDER PEOPLE AND PEOPLE WITH PHYSICAL DISABILITIES

BAND DETAIL £ p.w. payable by £ p.w. FNC contribution WCC(see note 1) payable by NHS (and total) 1 Standard rate: older people receiving personal 344 care in a care home 2 Higher rate: older people receiving personal care 401 in a care home 393

- Single room - Shared room 3 Specialist needs: people up to age 65 with physical 426** disabilities receiving personal care in a care home. 4 Standard rate: older people in a care home with 418 109.79 (527.79) nursing care 404 109.79 (513.79) - single room - shared room 5 Specialist needs: people up to age 65 with physical 417** 109.79 (526.79)** disabilities in care homes with nursing

6 Extraordinary needs over and above bands Rate negotiated individually and inclusive of any eligible FNC. Eligible FNC paid at rate of £109.79 p.w. as per arrangements in note 2.

FNC = Funded Nursing Care, previously known as Ne ot1: R ate shown is the rate for new and current placement at homes within Registered Nursing Care Contribution (RNCC). 2013/14 Worcestershire. For homes outside Worcestershire, new placements are FNC rate increased by £1.09 (1%) to £109.79 with effect made at the host authority’s ‘equivalent’ rate exclusive of any FNC and any from 1st April 2013. subsequent annual adjustment is at the equivalent percentage to the adjustment made for placements within Worcestershire. ** Review not yet complete – this schedule therefore remains as ‘Interim’. Rates remain unchanged from Note 2: For homes within Worcestershire the FNC is paid by the Council as the 2012-13 until decisions made but FNC increase has ‘agent ’ of NHS Worcestershire. The Council then reclaims the payment been implemented. from the PCT. For homes outside Worcestershire the FNC is paid direct Definitionsto the home by the responsible NHS body.

Band 1 Relates to older people assessed as in need of, and eligible for, personal care in a care home.

Band 2 Relates to older people assessed as in need of, and eligible for, personal care in a care home and drawing higher rate of Attendance Allowance.

Band 3 Relates to people up to age 65 with physical disabilities assessed as in need of, and eligible for, personal care in a care home.

Band 4 Relates to older people assessed as in need of, and eligible for, care in a care home with nursing.

Band 5 Relates to people up to age 65 with physical disabilities assessed as in need of, and eligible for, care in a care home with nursing.

Band 6 Relates to older people or people up to age 65 with physical disabilities, with complex nursing and/or medical and/or social care needs whose care plan requires a care home placement which ecosts than mor the Council ’s normal price banding. The difference between the normal banding and the Band 6 rate may be paid for by the Council or NHS or other body, or a combination of these.

For further advice and information, call this Directory’s independent advice line: 0800 38 92 077

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 41 Bromsgrove

Bromsgrove care homes

BLUEBROOKE RESIDENTIAL CARE HOME LAWNS RESIDENTIAL CARE, THE 242 Stourbridge Road, Catshill, School Lane, Alvechurch, Bromsgrove B61 9LE Nr Birmingham, West Midlands B48 7SB Tel: 01527 877152 OPDPD Tel: 0121 445 4098 OPDPD SI

BREME CARE HOME LEYS RESIDENTIAL HOME, THE 46 Providence Road, Bromsgrove, Old Birmingham Road, Worcestershire B61 8EF Alvechurch, Birmingham B48 7TQ Tel: 01527 571320 Advert page 46 OPDPD LDA SI Tel: 0121 445 5587 OPDPD MH

BURCOT GRANGE OAKS CARE HOME, THE 23 Greenhill, Burcot, Bromsgrove, 432 Birmingham Road, Marlbrook, Worcestershire B60 1BJ Bromsgrove, Worcestershire B61 0HL Tel: 0121 445 5552 OPDPD Tel: 01527 876450 OPDPD

CAROL AVENUE, 122 (DIMENSIONS) REDWOOD HOUSE RESIDENTIAL HOME Bromsgrove, Worcestershire B61 8RH Cherry Hill Road, Barnt Green, Tel: 01527 872692 LDA Worcestershire B45 8LL Tel: 0121 447 7447 Advert inside back cover OPDPD DOCK 30, THE (DIMENSIONS) Catshill, Bromsgrove B61 0NJ REGENTS COURT CARE HOME Tel: 01527 875062 LDA 128 Stourbridge Road, Bromsgrove, Worcestershire B61 0AN EXMOOR DRIVE, 1–7 Tel: 01527 879119 D Bromsgrove B61 0TW Tel: 01527 576591 LDA SCHOOL DRIVE, 7 (DIMENSIONS) Spadesbrook House, Bromsgrove B60 1AX HILLSIDE Tel: 01225 335066 LDA Alcester Road, Hollywood, Birmingham, West Midlands B47 5NS STOURBRIDGE ROAD, 229 (DIMENSIONS) Tel: 0121 430 2126 OP LDA Bromsgrove B61 0AT Tel: 01527 875382 LDA HOPWOOD COURT Birmingham Road, Hopwood, UPLAND ROAD, 2 (DIMENSIONS) Alvechurch, Worcestershire B48 7AQ Bromsgrove B61 0EQ Tel: 0121 445 4743 OPDPD Tel: 01527 874012 LDA

HOUSMAN COURT WYTHALL RESIDENTIAL HOME School Drive, Bromsgrove B60 1AZ 241 Station Road, Wythall, Birmingham B47 6ET Tel: 01527 575440 OPD Tel: 01564 823478 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 42 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Bromsgrove care homes with nursing

GROSVENOR HOUSE MOUNDSLEY HALL NURSING AND Aqueduct Lane, Coopers Hill, Alvechurch B48 7BS RESIDENTIAL HOME Tel: 0121 447 7878 Advert below OPDPD Walkers Heath Road, Kings Norton, Birmingham B38 0BL HALL NURSING HOME, THE Tel: 0121 433 3000 OPDPD YA 100 Old Station Road, Bromsgrove B60 2AS Tel: 01527 831375 OPD PLYMOUTH HOUSE Alcester Road, Tardebigge, Bromsgrove, HAVENCROFT NURSING HOME Worcestershire B60 1NE Lea End Lane, Hopwood, Birmingham B48 7AS Tel: 01527 873131 OPDPD SI Tel: 0121 445 2154 OP ST JOHN’S COURT HEATHBROOK HOUSE NURSING HOME St John’s Street, Bromsgrove B61 8QT 223-229 Worcester Road, Tel: 01527 575070 OP PD Stoke Heath, Bromsgrove B61 7JA Tel: 01527 882146 Advert page 56 OPD TUTNALL HALL Tutnall Lane, Tutnall, Bromsgrove, LICKEY HILLS Worcestershire B60 1NA Warren Lane, Rednal, Birmingham B45 8ER Tel: 01527 875854 Advert below OPDPD Tel: 0121 445 5532 OPDPD WAYSIDE MEADOWS NURSING HOME, THE 25 New Road, Bromsgrove, 656 Birmingham Road, Spring Pools, Worcestershire B60 2JQ Bromsgrove B61 0QD Tel: 01527 837774 OPDPD YA Tel: 0121 453 5044 OPDPD

Providing you with professional, committed care.

Grosvenor House Care Home is part of the Alpha Care Homes Group situated in the peaceful village of Alvechurch just 4 miles from Redditch town centre and 5 miles from Bromsgrove. Grosvenor House Grosvenor House specialises in:

• Nursing Care • Respite Care Aqueduct Lane | Coopers Hill Alvechurch | Worcestershire | B48 7BS Our dedicated and qualified staff are committed to providing the Telephone: 0121 447 7878 highest standards of care to meet each resident's individual needs Email: [email protected] in a comfortable, homely and friendly environment.

www.alphacarehomes.com We look forward to meeting you.

Providing you with professional, committed care.

Tutnall Hall Care Home is part of the Alpha Care Homes Group. The home is an early 18th Century Georgian House with stunning views over the tranquil village of Tutnall near Bromsgrove. Tutnall Hall Tutnall Hall specialises in:

• Nursing Care • Respite Care Tutnall Lane | Tutnall | Bromsgrove Worcestershire | B60 1NA Our dedicated and qualified staff are committed to providing the highest standards of care to meet each resident's individual needs Telephone: 01527 875 854 Email: [email protected] in a comfortable, homely and friendly environment.

www.alphacarehomes.com We look forward to meeting you.

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Malvern Hills care homes

AALPS MIDLANDS DAVENHAM RESIDENTIAL CARE HOME The Rhydd, Hanley Castle WR8 0AD 148 Graham Road, Malvern, Tel: 01684 312610 LDA YA Worcestershire WR14 2HY Tel: 01684 574385 OP D AVENUE CARE HOME, THE 23 Avenue Road, Malvern, ELERI HOUSE Worcestershire WR14 3AY 15 Laburnum Walk, Malvern, Tel: 01684 575922 OP LDA MH Worcestershire WR14 1HD Tel: 01684 899176 LDA SI YA BEECHWOOD CARE HOME The Beeches, Holly Green, EVENDINE HOUSE RESIDENTIAL HOME Upton-upon-Severn, Worcestershire WR8 0RR Evendine Lane, Colwall, Malvern WR13 6DT Tel: 01684 595959 Advert page 46 OPDPD SI Tel: 01684 540225 Advert page 45 OP D

CHACE RESPITE AND DAY CARE CENTRE, THE GOLD HILL RESIDENTIAL HOME 17 Geraldine Road, Malvern, 5 Avenue Road, Malvern, Worcestershire WR14 3AL Worcestershire WR14 3NT Tel: 01684 574000 OP D PD Tel: 01684 210321 Advert page 20 OPD HAMILTON HOUSE CHACE REST HOME, THE Leigh Stinton, Malvern, Worcestershire WR13 5DZ Chase Road, Upper Welland, Malvern, Tel: 01886 832456 LDA YA Worcestershire WR14 4JY Tel: 01684 561813 Advert page 45 OP HASTINGS CARE HOME 130 Barnards Green Road, Malvern, CHANTRY CLOSE, 1 Worcestershire WR14 3NA Tenbury Wells, Worcestershire WR15 8QE Tel: 01684 585000 Advert page 46 OP D PD SI Tel: 01905 611147 OPPD LDA SI YA HOWBURY HOUSE RESOURCE CENTRE CLEEVE HOUSE Pickersleigh Grove, Malvern, 49 Hornyold Road, Malvern, Worcestershire WR14 2LU Worcestershire WR14 1QH Tel: 01684 571750 OP D PD Tel: 01684 564454 OPD MATRIXCARE COLLEGE HOUSE RESIDENTIAL HOME 369 Worcester Road, Malvern, Berrington Road, Tenbury Wells, Worcestershire WR14 1AR Worcestershire WR15 8EJ Tel: 01684 565971 LDA Tel: 01584 810270 OP D OAKS, THE DALVINGTON / THE OAKS 165 Worcester Road, Malvern, 146 Lower Howsell Road, Malvern WR14 1DL Worcestershire WR14 1ET Tel: 01886 833424 PD LDA SI Tel: 01684 572079 LDA

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Advertisers are highlighted 44 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Individual Quality Care Assured Evendine House Residential Home

· Beautiful country house hotel · 'Fantastic' home cooked food style accommodation · 3 acres of gardens with superb · 'Simply brilliant' care team views of Malvern Hills · Relaxed, friendly and enjoyable · A privately run home with a real atmosphere difference T: 01684 540225 Offering residential & respite care

Evendine Lane, Colwall, Malvern WR13 6DT • Email: [email protected] • www.evendinehousecare.co.uk

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Need more information on care, housing with support, funding and rights? Want to talk it over with someone? This Directory’s free helpline offers you independent information on all aspects of looking for care and support. We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too. One call to the Freephone number 0800 389 2077, will enable our le of exactly what type of care you’re looking operators to build a profi for according to your needs. Call 0800 389 2077

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OLD RECTORY, THE SPRINGFIELD HOUSE Church Street, Tenbury Wells, 3-5 Ranelagh Road, Malvern Link, Worcestershire WR15 8BP Malvern, Worcestershire WR14 1BQ Tel: 01584 810249 OP D PD Tel: 01684 574248 OP D

OLD VICARAGE RESIDENTIAL CARE HOME, THE WISHMOOR REST HOME 2 Tibberton Road, Great Malvern, 21 Avenue Road, Malvern, Worcestershire WR14 3AN Worcestershire WR14 3AY Tel: 01684 569523 OP PD Tel: 01684 569162 OP D PD

ORCHARD HOUSE WREN HOUSE  Kinnersley, Severn Stoke, 3 Wren Avenue, Malvern, Worcestershire WR8 9JR Worcestershire WR14 2QB Tel: 01905 371445 OP D PD Tel: 01684 574278 LDA

SENSE TANGLEWOOD 72 Albert Road South, Malvern, Worcestershire WR14 3AH Tel: 01684 576327 PD LDA SI

Malvern Hills care homes with nursing

BOYNES CARE CENTRE, THE SPRINGS NURSING & RESIDENTIAL HOME, THE Upper Hook Road, Upton-upon-Severn, Spring Lane, Malvern, Worcestershire WR8 0SB Worcestershire WR14 1AL Tel: 01684 594001 OP D Tel: 01684 571300 Advert page 56 D

COURT HOUSE NURSING HOME TEWKESBURY CARE HOME 3-5 Court Road, Barnards Green, Malvern, The Oxhey, Bushley, Tewkesbury, Worcestershire WR14 3BU Gloucestershire GL20 6HP Tel: 01684 572271 Advert page 56 OP D PD YA Tel: 01684 850311 OP PD

HARESBROOK PARK CARE HOME WATERSIDE CARE CENTRE Haresbrook Lane, Berrington Road, Leigh Sinton, Malvern, Tenbury Wells, Worcestershire WR15 8FD Worcestershire WR13 5EQ Tel: 01584 819234 OP D PD Tel: 01886 833706 OP D

MOWBRAY NURSING HOME WELLAND HOUSE CARE CENTRE Victoria Road, Malvern, Lime Grove, Welland, Nr Malvern, Worcestershire WR14 2TF Worcestershire WR13 6LY Tel: 01684 572946 OP D PD Tel: 01684 310840 Advert inside back cover OP D MH

PERRINS HOUSE RESIDENTIAL & NURSING HOME Moorlands Road, Malvern, Worcestershire WR14 2TZ Tel: 01684 562701 OP

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Redditch care homes

ABBEYCROFT MILES HOUSE 16 Crabbs Cross Lane, Crabbs Cross, 4 Hentland Close, Winyates West, Redditch, Redditch, Worcestershire B97 5LD Worcestershire B98 0LP Tel: 01527 540403 PD LDA MH Tel: 01527 455705 PD LDA

BOWOOD MEWS PARKLANDS Hewell Road, Enfield, Redditch, Callow Hill Lane, Callow Hill, Redditch, Worcestershire B97 6AT Worcestershire B97 5PU Tel: 01527 600290 OP D YA Tel: 01527 544581 OP D PD

BRAMBLES CARE HOME RECTORY ROAD, 66 (DIMENSIONS) Birchfield Road, Redditch, Redditch, Worcestershire B97 4LL Worcestershire B97 4LX Tel: 01527 403813 LDA Tel: 01527 555800 Advert page 46 OP D PD SI ST MARTIN’S CARE HOME FOR THE ELDERLY LTD DOROTHY TERRY HOUSE 22 Feckenham Road, Headless Cross, Redditch, Evesham Road, Headless Cross, Worcestershire B97 5AR Redditch B97 5EN Tel: 01527 544592 OP D PD SI Tel: 01527 541575 Advert adjacent OP D PD SI EASEMORE ROAD, 164B 'RURWK\7HUU\ Redditch, Worcestershire B98 8HH Tel: 01527 597883 LDA $EHGUHJLVWHUHGFDUHKRPHIRUROGHU SHRSOH LQ D ODUJH 9LFWRULDQ +RXVH LQ DUHVLGHQWLDODUHDRI5HGGLWFK7KHKRPH FECKENHAM ROAD, 120 FDQ DFFRPPRGDWH SHRSOH ZKR KDYH Headless Cross, Redditch, D SK\VLFDO GLVDELOLW\ RU FDUH QHHGV GXH Worcestershire B97 5AG WRDGHPHQWLDLOOQHVV Tel: 01527 544064 LDA )RUPRUHLQIRUPDWLRQFRQWDFWWKH0DQDJHURQ RUDW(YHVKDP5RDG5HGGLWFK:RUFV%(1 FOXLYDIATE MEWS, 1 ZZZKHULWDJHFDUHFRXN Lock Close, Redditch, Worcestershire B97 6LQ Tel: 01527 604820 LDA Looking

HAVERSHAM HOUSE for care or support? 327 Bromsgrove Road, Redditch, For independent, impartial information on your care options, call this Directory’s Worcestershire B97 4NH helpline on freephone 0800 389 2077 Tel: 01527 542061 OP D PD MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 48 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH [IPGSQIXS

6WRQHEULGJHLVÀUVWDQGIRUHPRVWDKRPH Freya House VRPHRIXVZRUNKHUHVRPHRIXVOLYHKHUH 6 bedded unit for younger adults with EXWZKDWHYHUZH·UHGRLQJZH·UHGRLQJLW mental health issues WRJHWKHU Iris Small lounge for people who share a :HSURYLGHKRXUQXUVLQJFDUHIRUDGXOWV need for calm and quiet, with its own mediterranean style garden. DJHG\HDUVDQGRYHUZKRDUHOLYLQJZLWK GHPHQWLDDQGRUPHQWDOLOOQHVVZHDLPWR Flora EHSHUVRQFHQWUHGLQRXUFDUHDQGWKLVPD\ Larger lounge with 2 outdoor areas, a seating terrace and activity garden, PHDQWKDWRXUJRDOVDQGWKHZD\VLQZKLFK specifically for people with moderate - WKH+RPHLVSUHVHQWHGDQGRSHUDWHVGLIIHU advanced dementia, who can express IURPPRUHWUDGLWLRQDOFDUHVHWWLQJV their feelings in ways that are sometimes labelled as “challenging” )RUPRUHLQIRUPDWLRQSOHDVHFDOOXVRQ

01527 542170RUHPDLO [email protected] RUYLVLWwww.stonebridgenursinghome.co.uk

%LUFKÀHOG5G+HDGOHVV&URVV 5HGGLWFK:RUFHVWHUVKLUH%1$ RedditchArea care carehomes homes with nursing

BOWOOD COURT NURSING & RESIDENTIAL HOME Hewell Road, Enfield, Redditch, Worcestershire B97 6AT Tel: 01527 651150 OP D PD YA

CEDARS NURSING HOME, THE Cedar Park Road, Redditch, Worcestershire B97 6HP Tel: 01527 630380 OP D PD

GLENFIELD HOUSE NURSING HOME Middle Lane, Wythall, Birmingham B38 0DG Tel: 01564 823795 Advert below OP D PD SI

SALTWAYS NURSING HOME Church Road, Webheath, Redditch, Worcestershire B97 5PD Tel: 01527 452800 PD YA

SOUTHCREST NURSING HOME 215 Mount Pleasant, Southcrest, Redditch, Worcestershire B97 4JG Tel: 01527 550720 OP D PD SI

STONEBRIDGE NURSING HOME 178-180 Birchfield Road, Headless Cross, Redditch, Worcestershire B97 4NA Tel: 01527 542170 Advert page 49 D MH A home from home in the countryside Nursing care for the Elderly in single and shared rooms 42 NHS Continuing Care Contract beds.

• Experienced nursing care • Care staff with N.V.Q. Two and Three • Residents activity programme • Large gardens with countryside views • Easy access to the M42 / Junction 3 • We pride ourselves in providing a caring and homely environment • Our philosophy is to care for our residents as our own parents.

For further information or a viewing please contact Glenfield directly or visit our website www.glenfieldhouse.co.uk

Tel: 01564 823795 Fax: 01564 822603 E-mail: [email protected]

Glenfield House Nursing Home, Middle Lane, Wythall, Birmingham B38 0DG

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 50 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Area care homes with nursing continued Worcester

Worcester care homes

ALBION LODGE RETIREMENT HOME CRANHAM CARE HOME Hanley Swan, Worcester, Worcestershire WR8 0DN 226 Cranham Drive, Warndon, Worcester WR4 9PH Tel: 01684 310626 OP PD Tel: 01905 455474 Advert page 46 OP D PD SI

BATH ROAD, 85 EXBURY PLACE, 12-13 Worcester WR5 3AE St Peter’s, Worcester WR5 3TP Tel: 01905 360439 LDA SI YA Tel: 01905 611147 OP PD LDA SI YA

BEDWARDINE HOUSE RESIDENTIAL CARE HOME FAIRFIELD CLOSE, 21 (DIMENSIONS) Upper Wick Lane, Rushwick, Worcester WR4 9TX Worcestershire WR2 5SU Tel: 01905 616527 LDA Tel: 01905 425101 OP D PD FIRS REST HOME, THE BEECH BANK 141 Malvern Road, St. John’s, Worcester WR2 4LN 2 Stanley Road, Worcester WR5 1BE Tel: 01905 426194 OP D PD MH SI Tel: 0121 706 9902 LDA YA HENWICK ROAD, 197 (DIMENSIONS) BETHANY LODGE Worcester WR2 5PG 222 Malvern Road, Worcester WR2 4PA Tel: 01905 429915 LDA Tel: 01905 420088 LDA MALVERN ROAD, 55 (DIMENSIONS) BRANSFORD LTD T/A FERN HOUSE Worcester WR2 4LE 14–16 Margaret Road, St. John’s, Worcester, Tel: 01905 421787 LDA Worcestershire WR2 4LR NORTHWICK GRANGE RESIDENTIAL HOME Tel: 01905 426194 OP D PD SI 19 Old Northwick Lane, Worcester WR3 7NB BREDON HOUSE Tel: 01905 453916 Advert inside back cover OP D PD Hospital Lane, Powick, Worcester WR2 4SQ PALS RESIDENTIAL CARE Tel: 01905 830234 LDA YA 79 Ombersley Road, Worcester WR3 7BT BROMYARD ROAD, 95 Tel: 01905 612439 OP D PD St. John’s, Worcester WR2 5BZ PHOENIX HOUSE Tel: 01905 429527 LDA MH 122 Bromyard Road, St John’s, Worcester WR2 5DJ CEDAR GARDENS Tel: 01905 426190 LDA 122a Bromyard Road, St John’s, Worcester, PROSPECT PLACE, 6A (DIMENSIONS) Worcestershire WR2 5DJ Worcester WR5 2AD Tel: 01905 421358 LDA Tel: 01905 351514 LDA CONSTABLE HOUSE REGENT CARE HOME 6-8 Howard Road, Dines Green, Worcester WR2 5RB School Road, St John’s, Worcester WR2 4HF Tel: 01905 422150 OP D PD LDA MH SI YA DA Tel: 01905 337100 Advert page 46 OP D PD LDA SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 51 Area care homes :HDSSUHFLDWHWKDW

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SOUTH HAYES CARE HOME WESTWOOD CARE HOME 101 London Road, Worcester WR5 2DZ 284 Bath Road, Worcester WR5 3ET Tel: 01905 357429 OP Tel: 01905 353866 OP D PD

ST STEPHEN’S CARE HOME WHITE LADIES CLOSE, 1A St Stephen’s Terrace, Droitwich Road, Worcester, Worcestershire WR1 1PZ Worcester WR3 7HU Tel: 01905 272710 LDA Tel: 01905 292240 OP WILLOWS, THE STUART HOUSE 2 Tower Road, Barbourne, Worcester, 147 London Road, Worcester WR5 2ED Worcestershire WR3 7AF Tel: 01905 360140 LDA MH YA Tel: 01905 206580 OP D PD SI

TEME COURT RESIDENTIAL CARE WOODBURY VIEW Old Road, Lower Wick, Worcester, Martley Road, Worcester WR2 6QG Worcestershire WR2 4BU Tel: 01905 641745 LDA Tel: 01905 422195 OP D PD WYLDS LANE, 178 (DIMENSIONS) THISTLE CLOSE, 24, 30 & 33 Worcester, Worcestershire WR5 1DN St Peter’s, Worcester, Worcestershire WR5 3DP Tel: 01905 764201 LDA Tel: 01905 611147 OP PD LDA SI YA WYLDS LANE, 180 (DIMENSIONS) TIMBERDINE NURSING AND REHABILITATION UNIT Worcester, Worcestershire WR5 1DN 1 Timberdine Close, Worcester WR5 2DD Tel: 01905 764276 LDA Tel: 01905 361840 OP YA

Worcester care homes with nursing

ABLEGRANGE SEVERN HEIGHTS LTD NORTON HALL Old Hills, Callow End, Nr Worcester, Woodbury Park, Norton, Worcester, Worcestershire WR2 4TQ Worcestershire WR5 2QU Tel: 01905 831199 OP D PD Tel: 01905 357766 OP D PD

HENWICK GRANGE SHAW RED HILL CARE CENTRE 68 Hallow Road, St John’s, Worcester WR2 6BY 229 London Road, Red Hill, Worcester, Tel: 01905 424705 OP D PD YA Worcestershire WR5 2JG Tel: 01905 354000 Advert page 7 OP PD LATIMER CARE HOME Darwin Avenue, Worcester WR5 1SP SHRUBBERY NURSING HOME, THE Tel: 01905 401631 Advert page 24 OP D PD 23-31 Shrubbery Avenue, Worcester WR1 1QN Tel: 01905 289160 Advert page 7 OP D LAWNS NURSING HOME, THE 33 Main Road, Kempsey, Worcester, STANFIELD NURSING HOME LTD Worcestershire WR5 3NF Upper Wick Lane, Rushwick, Tel: 01905 821388 Advert page 52 OP D Worcestershire WR2 5SU Tel: 01905 420459 OP D PD MORTON HOUSE NURSING & REST HOME Grange Lane, Fernhill Heath, Worcestershire WR3 7UR Tel: 01905 754489 OP D PD

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Wychavon care homes

ABBEY HOUSE CLEMENTI COURT HOUSES ONE AND TWO 7 St Wulstans Close, Evesham WR11 2GB Off 8 Glencoe Road, Bengeworth, Evesham WR11 3QZ Tel: 01386 401401 LDA Tel: 01386 485470 LDA

ASH GROVE CROFTERS CLOSE, 81/83 56 Ash Grove, Evesham WR11 1XN Droitwich, Worcestershire WR9 9HT Tel: 01789 298709 LDA Tel: 01905 773993 LDA

BANK HOUSE, THE GREENHILL PARK RESIDENTIAL CARE HOME Bretforton Road, Badsey, 24 Greenhill Park Road, Evesham, Worcestershire WR11 7XG Worcestershire WR11 4NL Tel: 01386 834989 LDA Tel: 01386 408360 OP D

BRIARLEA CARE HOME HAVEN REST HOME, THE Badsey Road, Evesham, 218 Worcester Road, Droitwich Spa, Worcestershire WR11 7PA Worcestershire WR9 8AY Tel: 01386 830214 OP D Tel: 01905 772240 OP D

BROMSGROVE ROAD, 5 HAWTHORNS Droitwich Spa, Worcestershire WR9 8LR Walkmill Drive, Wychbold, Worcestershire WR9 7PB Tel: 01905 774263 LDA Tel: 01527 861755 LDA

BROOKLANDS HEATHLANDS CARE HOME 92 Northwick Road, Evesham, Station Road, Pershore, Worcestershire WR10 1NG Worcestershire WR11 3AL Tel: 01386 562220 Advert page 46 OP D PD SI Tel: 01386 423178 PD LDA LIME STREET, 21 CEDAR LODGE CARE HOME LTD Evesham, Worcestershire WR11 3AW Main Street, Offenham, Evesham WR11 8RL Tel: 01386 422017 PD LDA MH SI YA Tel: 01386 446871 OP MILL HOUSE CARE HOME, THE CHELTENHAM ROAD, 21 Kington, Flyford Flavell, Worcestershire WR7 4DG Evesham, Worcester WR11 1LA Tel: 01386 793110 OP D PD Tel: 01386 761658 PD LDA MH SI YA NEWLAND HURST CHELTENHAM ROAD, 62 Newland Lane, Newland, Droitwich Spa, Evesham, Worcester WR11 2LQ Worcestershire WR9 7JH Tel: 01386 442783 PD LDA MH SI YA Tel: 01905 773156 LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 54 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Wychavon care homes continued

PERSHORE SHORT TERM BREAKS UPPER FORD LODGE 48 Station Road, Pershore, Ford Lane, Droitwich Spa, Worcestershire WR10 1PD Worcestershire WR9 0BQ Tel: 01386 552978 LDA SI Tel: 01905 779949 LDA

PRIORY CARE HOME, THE WESTMEAD CARE HOME Crutch Lane, Dodderhill, Droitwich Spa, Westmead Close, Westacre, Droitwich Spa, Worcestershire WR9 0BE West Midlands WR9 9LG Tel: 01905 771595 OP D PD Tel: 01905 778353 Advert page 46 OP D PD SI

SAFEHARBOUR WILLOW BANK HOUSE RESIDENTIAL HOME 52 Corbett Avenue, Droitwich Spa, Tilesford Park, Throckmorton, Worcestershire WR9 7BH Pershore, Worcestershire WR10 2LA Tel: 01905 796214 LDA Tel: 01386 556844 OP D PD

STONEBOW HOUSE RESIDENTIAL HOME Worcester Road, Peopleton, Pershore, Worcestershire WR10 2DY Tel: 01905 840245 OP

Wychavon care homes with nursing

BRICKLEHAMPTON HALL HUNTERSCOMBE HOSPITAL - COTSWOLD SPA, THE Bricklehampton, Pershore, Station Road, Broadway, Worcestershire WR10 3HQ Worcestershire WR12 7DE Tel: 01386 710573 OP PD Tel: 01386 853523 OP PD

BROMPTON HOUSE RESIDENTIAL PIRTON GRANGE & NURSING HOME Worcester Road, Pirton, Worcester WR8 9EF Station Road, Broadway, Worcestershire WR12 7DE Tel: 01905 821544 OP D PD LDA MH SI YA DA Tel: 01386 853473 Advert page 56 OP D PD RASHWOOD CORBETT HOUSE NURSING HOME Wychbold, Droitwich, 40/42 Corbett Avenue, Droitwich, Worcestershire WR9 0BP Worcestershire WR9 7BE Tel: 01527 861258 OP PD Tel: 01905 770572 OP PD RAVENSTONE DORSET HOUSE  7 St Andrew’s Road, Droitwich, Blackfriars Avenue, Droitwich Spa, Worcestershire WR9 8DJ Worcestershire WR9 8DR Tel: 01905 773265 OP D PD Tel: 01905 772710 OP D ST JOHN’S NURSING HOME HAWTHORNS, THE St Peter’s Walk, Droitwich, Church Street, Evesham, Worcestershire WR11 1EP Worcestershire WR9 8EU Tel: 01386 444330 Advert page 7 OP D PD Tel: 01905 794506 Advert page 7 OP D MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 55 THE CARE CONVERSATION WE’LL HELP YOU FIND THE STRENGTH TO TALK TO US ABOUT TALK PERSONALISED CARE IN WORCESTERSHIRE

At Bupa Care Services we 1 The Springs Nursing understand how difficult it can be to and Residential Home discuss with a loved one the subject Spring Lane, Malvern WR14 1AL đƫ,! %(%/0ƫ !)!*0%ƫ .! 3 of moving into a care home. Whether BROMSGROVE it’s coping with the emotional stress, 2 Brompton House Residential working out the financial aspects, or and Nursing Home deciding on the right location – talk to Station Road, Broadway WR12 7DE M5 us. We’ll make sure everyone involved A38 understands all they need to know, 3 Heathbrook House Nursing Home 223–229 Worcester Road, Stoke Heath, so all you have to concentrate on is WORCESTER Bromsgrove B61 7JA choosing the perfect home together. đƫ!*!.(ƫ*1./%*#ƫ* ƫ/,! %(%/0ƫ A449 dementia care A44 1 MALVERN We have four care homes in 4 Court House Nursing Home 4 2 Worcestershire, which provide ăĢĆƫ+1.0ƫ+ Čƫ.*. /ƫ.!!*Čƫ M5 residents with excellent short and Malvern WR14 3BU BROADWAY đƫ!*!.(ƫ*1./%*#ƫ* ƫ5+1*#!.ƫ 1(0/ƫ long-term care. with disabilities

The Care Conversation. Start yours today Pop into your local Bupa care home for more information, we’d love to show you round. Call 0333 920 4792 Search ‘Bupa Care Homes’ online 00166_07_13 Area care homes with nursing continued Wyre Forest

Wyre Forest care homes

ARDEN HOUSE CAMBRIAN HOUSE 11 Roiden Avenue, Kidderminster DY10 2RF 294 Chester Road North, Kidderminster, Tel: 01562 744056 LDA Worcestershire DY10 2RR Tel: 01562 825537 OP D PD ARELEY HOUSE Areley Lane, Stourport-on-Severn, CASA MIA CARE HOME Worcestershire DY13 0AB Cleobury Road, Far Forest, Kidderminster, Tel: 01299 877727 OP D Worcestershire DY14 9EH Tel: 01299 266317 OP D PD LDA MH SI YA DA ASHWOOD CARE HOME 34 Woodfield Crescent, Kidderminster, CASTLE ROAD, 44 (DIMENSIONS) Worcestershire DY11 6TU Cookley, Kidderminster, Worcestershire DY10 3TF Tel: 01562 741455 PD LDA YA Tel: 01562 852405 LDA

BETJEMAN COURT, 1-3 (DIMENSIONS) CHANDOS LODGE CARE HOME Kidderminster, Worcestershire DY10 3EN 77 Stourbridge Road, Hagley, Stourbridge, Tel: 01562 747268 LDA West Midlands DY9 0QS Tel: 01562 885858 Advert inside back cover OP D PD BREACH HOUSE Holy Cross Lane, Belbroughton, COPPICE LODGE Stourbridge, West Midlands DY9 9SP 66/68 Walter Nash Road, Kidderminster, Tel: 01562 730021 Advert below OP D Worcestershire DY11 7BY Tel: 01562 637665 OP LDA YA BRINTON CARE HOME 103-104 Stourport Road, Kidderminster, DUNLEY HALL & RYAN’S COURT Worcestershire DY11 7BQ Dunley, Stourport-on-Severn, Worcestershire DY13 0TX Tel: 01562 825491 LDA Tel: 01299 822040 OP D PD MH SI

*ZMIKP0W][M Tel: 01562 730021 Breach House was established • Offering residential • Warm and friendly in 1991 in the attractive care on a full time basis atmosphere village of Bellbroughton. • Truly a home from home • Bright and cheerful rooms (en-suite) Holy Cross Lane, • Offering respite care Belbroughton, Stourbridge, and daily care • Set in beautiful West Midlands DY9 9SP • Friendly caring staff surroundings Email: [email protected] • Web: www.breachhouse.com

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 57 The ultimate in care home living, locally

As we get older we all need extra being supported to continue to live care and support but we still want a happy and fulfilled life. to enjoy doing the things we love. Opening in Kidderminster in At the brand new Brook Court care September 2013, Brook Court is home each resident will receive the one of a number of new care homes highest standard of tailored operated by award winning care nursing, residential, specialist provider Care UK. dementia and respite care, while

Brook Court Oldnall Road, Kidderminster, DY10 3HW 0333 321 0920 careuk.com/brook-court Wyre Forest care homes continued

FAIRMOUNT RESIDENTIAL LTD HERNE’S NEST HOUSE 144, Chester Road South, Herne’s Nest, Off Park Lane, Kidderminster DY10 1XB Bewdley, Worcestershire DY12 2ET Tel: 01562 634324 LDA Tel: 01299 402136 OP D PD SI

FAVOR HOUSE HILLGROVE CRESCENT, 42 (DIMENSIONS) 38 Walter Nash Road, Kidderminster, Kidderminster, Worcestershire DY10 3AR Worcestershire DY11 7BT Tel: 01562 746987 LDA Tel: 01562 637435 OP LDA YA HONEYBROOK HOUSE FIELD HOUSE Honeybrook Lane, Kidderminster, Rectory Lane, Stourport-on-Severn, Worcestershire DY11 5QS Worcestershire, DY13 0TJ Tel: 01562 748109 LDA Tel: 01562 828828 PD MH YA DA LARCHES, THE FIELD HOUSE REST HOME 59 Larches Road, Kidderminster, Thicknall Lane, Off Western Road, Worcestershire DY11 7AA Hagley, Clent, Stourbridge DY9 0HL Tel: 01562 829000 PD MH YA DA Tel: 01562 885211 OP D PD LORNE HOUSE FIRS CARE HOME, THE 14 Lorne Street, Kidderminster, DY10 1SY 105 Habberley Road, Kidderminster, Tel: 01562 630522 OP PD LDA YA Worcestershire DY11 5PW Tel: 01562 741358 OP D PD SI MALVERN VIEW 573 Birmingham Road, Lydiate Ash, FOXWOOD (DIMENSIONS) Bromsgrove, Worcestershire B61 0HX 5 Mill Lane, Wolverley, Tel: 0121 453 7727 OP D PD LDA MH SI YA Kidderminster DY11 5TR Tel: 01562 852965 LDA MAPLE LEAF LODGE Icknield Street, Forhill, GABLES REST HOME, THE Birmingham B38 9EG 18 Broomfield Road, Kidderminster, Tel: 01564 824594 OP D PD LDA MH SI YA Worcestershire DY11 5PB Tel: 01562 745428 OP D PD MH SI MARIANTONIA HOUSE RESIDENTIAL CARE HOME GRANGE HILL HOUSE RESIDENTIAL HOME 17 Comberton Road, Kidderminster DY10 1UA 516 Bromsgrove Road, Tel: 01562 69445 D LDA MH Hunnington, Halesowen B62 0JJ Tel: 0121 550 1312 OP D PD MINSTER GRANGE Minster Road, Stourport-on-Severn, GRANGE, THE Worcestershire DY13 8AT 162 Sutton Park Road, Kidderminster DY11 6LF Tel: 01299 826636 OP D PD MH SI Tel: 01562 756820 OP D PD NIGHTINGALE COURT GROVE, THE 11-14 Comberton Road, Kidderminster, 8 Blakebrook, Kidderminster DY11 6AP Worcestershire DY10 1UA Tel: 01562 820728 PD MH Tel: 01562 824980 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 59 Area care homes Wyre Forest care homes continued

NIGHTINGALES RESIDENTIAL HOME RUTLAND VILLA Wolverley Court, Wolverley Road, Wolverley, 62 Chesshire Avenue, Stourport-on-Severn, Kidderminster, Worcestershire DY10 3RP Worcestershire DY13 0EA Tel: 01562 850201 OP PD SI Tel: 01299 879221 LDA

OFFMORE FARM RESIDENTIAL HOME SHENSTONE HOUSE Offmore Farm House, Offmore Farm Close, Shenstone, Kidderminster, Worcestershire DY10 4DH Kidderminster, Worcestershire DY10 3HB Tel: 01562 777454 OP Tel: 01562 515189 OP D PD SUNNYCROFT POPPIES, THE 39 Oldnall Road, Kidderminster, 17 Birmingham Road, Kidderminster DY10 2BX Worcestershire DY10 3HW Tel: 01562 750060 OP PD MH SI YA Tel: 01562 829000 PD MH YA DA

RAVENHURST CARE HOME THREE ROSES HOME 21 Lickhill Road North, Stourport-on-Severn, Bromsgrove Road, Holy Cross, Clent, Worcestershire DY13 8RU Stourbridge DY9 9QP Tel: 01299 825610 Advert page 46 OP D PD SI Tel: 01562 730730 LDA

ROCKNY HOUSE WOODLANDS CARE HOME 25 Birmingham Road, 164 Chester Road North, Kidderminster, Kidderminster DY10 2BX Worcestershire DY10 1TP Tel: 01562 864067 OP D PD LDA MH YA Tel: 01562 755787 OP PD LDA YA

ROSEDENE WORTH CRESCENT, 35 128 Franche Road, Kidderminster DY11 5BE Stourport-on-Severn DY13 8RR Tel: 01562 861917 LDA MH Tel: 01299 822515 LDA

Wyre Forest care homes with nursing

ASTLEY HALL NURSING HOME COOMBE HOUSE Church Lane, Astley, Stourport-on-Severn DY13 0RW 54 Broomfield Road, Kidderminster DY11 5PH Tel: 01299 827020 Advert page 52 OP D PD MH SI YA Tel: 01562 824770 LDA

BROOKDALE NURSING HOME FORESTERS NURSING HOME, THE 16 Blakebrook, Kidderminster DY11 6AP Walton Pool, Clent, Stourbridge, Tel: 01562 823063 Advert inside back cover OP D PD Worcestershire DY9 9RP Tel: 01562 883068 Advert inside back cover OP D PD BRYDEN HOUSE Marlpool Road, Kidderminster, Worcestershire DY11 5DA HERONS PARK NURSING HOME Tel: 01562 755888 OP D PD Heronswood Road, Spennells Wood, Kidderminster, Worcestershire DY10 4EX COACH HOUSE NURSING HOME Tel: 01562 825814 Advert page 60 OP PD Broome, Clent, Stourbridge, DY9 0HB Tel: 01562 700417 OP PD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 61 Wyre Forest care homes with nursing continued

HIGH HABBERLEY HOUSE CARE HOME SHRUBBERY NURSING HOME, THE Habberley Road, Habberley, Birmingham Road, Kidderminster, Kidderminster, Worcestershire DY11 5RJ Worcestershire DY10 2JZ Tel: 01562 569885 Advert page 24 OP PD YA Tel: 01562 822787 OP D PD SI

HOLLYFIELDS CARE HOME SUMMERDYNE NURSING HOME Habberley Road, Habberley, Cleobury Road, Bewdley, Worcestershire DY12 2QQ Kidderminster, Worcestershire DY11 5RJ Tel: 01299 403260 Advert page 52 OP D Tel: 01562 569884 Advert page 24 OP D WESTLEY COURT HOLMWOOD CARE CENTRE Austcliffe Lane, Cookley, Kidderminster, 30 Chaddesley Road, Worcestershire DY10 3RT Kidderminster DY10 3DJ Tel: 01562 852952 OP PD YA DA Tel: 01562 824496 OP PD YEW TREE NURSING HOME PARK ATTWOOD Yew Tree Place, Romsley, Halesowen B62 0NX Trimpley Lane, Shatterford, Tel: 01562 710809 Advert below OP D PD Bewdley DY12 1RE Tel: 01299 861150 OP PD MH SI YEW TREE NURSING HOME PARK HOUSE NURSING HOME YEW TREE PLACE, ROMSLEY, HALESOWEN B62 0NX

Kinlet, Bewdley, WE OFFER: Worcestershire DY12 3BB • 24 hour Nursing Care in a warm and Tel: 01299 841265 OP D friendly environment • Single and Double Bedrooms ROSE ORCHARD • Specialist care for 7 Baxter Avenue, Kidderminster, Don’t take our word for it come and see Dementia, Nursing for yourselves. No appointment necessary and EMI Worcestershire DY10 2EU T: 01562 710809 • Respite care Tel: 01562 750375 LDA packages available

Bewdley

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults DA People who misuse drugs and alcohol Advertisers are highlighted 62 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Index Advertisers are in bold

2M Health & Home Beech Bank 51 Care 4 Me Limited 13 Care Services Ltd 13 Beechwood Care Home 44 Care Choices Helpline 39, 45, 48 Bethany Lodge 51 Care Force Ltd 13 A Betjeman Court, 1-3 Care Select 28 A & M Bewdley Care Service 13 (Dimensions) 57 Care UK 58 AALPS Midlands 44 Bewdley Social Care 13 Caremark Abacus Care (Birmingham Bluebird Care (Redditch & Bromsgrove) 13 and South Midlands) Ltd 13 (Bromsgrove & Redditch) 13 Caremark (Wychavon & Abbey House 54 Bluebrooke Residential Wyre Forest) 13 Care Home 42 Abbeycroft 48 Carewatch (Wyre Forest) 13 Bowood Court Nursing & Abele View Care Home Caring People 13 Residential Home 50 Inside Back Cover Carol Avenue, 122 (Dimensions) 42 Bowood Mews 48 Ablegrange Severn Heights Ltd 53 Casa Mia Care Home 57 Boynes Care Centre, The 47 Advance Housing and Castle Road, 44 (Dimensions) 57 Support Abbey Court 13 Brambles Care Home 48 Cedar Gardens 51 Agincare UK Limited 12 Bransford Ltd t/a Fern House 51 Cedar Lodge Care Home Ltd 54 Albion Lodge Breach House 57 Retirement Home 51 Cedars Nursing Home, The 50 Bredon House 51 Allcare Services & Training Ltd 13 Chace Respite and Day Care Breme Care Home 42 Centre, The 44 Allied Healthcare 13 Briarlea Care Home 54 Chace Rest Home, The 44 Alpha Care Homes 43 Bricklehampton Hall 55 Chandos Lodge Care Home 57 Amber Support Services 13 Brinton Care Home 57 Chantry Close, 1 44 Arch Hill Court 13 Brompton House Cheltenham Road, 21 54 Arden House 57 Residential & Nursing Home 55 Cheltenham Road, 62 54 Areley House 57 Bromsgrove Road, 5 54 Cleeve House 44 Ash Grove 54 Bromyard Road, 95 51 Cleeve Link Outside Back Cover Ashbourne Care 13 Brookdale Nursing Home 61 Clementi Court Brooklands 54 Ashwood Care Home 57 Houses One and Two 54 Broomhill Care Ltd and Astley Hall Nursing Home 61 Coach House Nursing Home 61 Broomhill24 Ltd 13 Avenue Care Home, The 44 College House Bryden House 61 Residential Home 44 Burcot Grange 42 B Constable House 51 Bupa 56 Bank House, The 54 Coombe House 61 Barchester 24 Coppice Lodge 57 C Bath Road, 85 51 Corbett House Nursing Home 55 Cambrian House 57 Court House Nursing Home 47 Beavers (Worcester) Ltd 13 Care 24 Wyre Forest Sheltered Cranham Care Home 51 Bedwardine House Housing Limited t/a The Residential Care Home 51 Community Housing Group 13 Crofters Close, 81/83 54

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 63 IndexArea care continued homes Advertisers are in bold

Crossroads Care 13 G Hillgrove Crescent, 42 (Dimensions) 59 Crossroads Caring for Carers 13 Gables Rest Home, The 59 Hillside 42 Gilbert Court 15 Hollyfields Care Home 62 D Glenfield Hous e Nursing Home 50 Holmwood Care Centre 62 Dalvington / The Oaks 44 Gold Hill Residential Home 44 Home Care Service 15 Davenham Residential Grange Hill House Care Home 44 Residential Home 59 Home Instead Senior Care (Ullenhall) 15 Dimensions Worcester Grange, The 59 Domiciliary Care Office 13 Home Instead Senior Care Greenhill Park (Worcester) 15 Dock 30, The (Dimensions) 42 Residential Care Home 54 Home Instead Stourbridge 15 Dorothy Terry House 48 Grosvenor House 43 Honeybrook House 59 Dorset House 55 Grove, The 59 Hopwood Court 42 Dunley Hall & Ryan’s Court 57 House of Care Services 15 H Housing 21 15 E Hall Nursing Home, The 43 Housman Court 42 Easemore Road, 164b 48 Hamilton House 44 Housman Park Home Care 15 Eclipse Homecare 15 Haresbrook Park Care Home 47 Howbury House Eleri House 44 Hastings Care Home 44 Resource Centre 44 Elite Assistance Limited 15 Haven Rest Home, The 54 Hunterscombe Hospital - Evendine House Cotswold Spa , The 55 Residential Home 44 Havencroft Nursing Home 43 Haversham House 48 Exbury Place, 12-13 51 I Exmoor Drive, 1–7 42 Hawthorns (Evesham), The 55 Ignite Health and Home Hawthorns (Wychbold) 54 Care Service 15 F Headway Worcester Trust 15 Fairfield Close, 21 (Dimensions) 51 Heathbrook House K Nursing Home 43 Fairmount Residential Ltd 59 KarePlus (Worcester) 15 Healthcare at Home Limited Favor Care Agency 15 KEMP Hospice 15 (West Midlands) 15 Favor House 59 Key Staff 14 Heathlands Care Home 54 Feckenham Road, 120 48 Helping Hands Field House 59 Inside Front Cover L Field House Rest Home 59 Henwick Grange 53 Latimer Care Home 53 Firs Care Home, The 59 Henwick Road, 197 (Dimensions) 51 Larches, The 59 Firs Rest Home, The 51 Heritage Manor 52 Lawns Nursing Home, The 53 First Key Worcester 15 Herne’s Nest House 59 Lawns Residential Care, The 42 FitzRoy Supported Living 15 Herons Park Nursing Home 61 Leys Residential Home, The 42 Lickey Hills 43 Foresters Nursing Home, The 61 HF Trust - Worcestershire DCA 15 Foxlydiate Mews, 1 48 Lime Street, 21 54 High Habberley Foxwood (Dimensions) 59 House Care Home 62 Lorne House 59

64 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH IndexArea care continued homes with nursing continued Advertisers are in bold

M Old Rectory, The 47 Rainbow Care Solutions Ltd 17 MacIntyre Worcestershire Old Vicarage Rashwood 55 Residential Care Home, The 47 Supported Living 15 Ravenhurst Care Home 61 Orchard Care Services Limited 17 Malvern Road, 55 (Dimensions) 51 Ravenstone 55 Orchard House 47 Malvern View 59 Rectory Road, 66 (Dimensions) 48 Maple Leaf Lodge 59 Redwood Care Homes Mariantonia House P Inside Back Cover Residential Care Home 59 Pals Residential Home 51 Redwood House Residential Home 42 Matrixcare 44 Park Attwood 62 Regent Care Home 51 Mayfair Care Agency Limited 15 Park House Nursing Home 62 Regents Court Care Home 42 Meadows Nursing Home, The 43 Parklands 48 Rely Care Agency Limited 17 Miles House 48 Pathways 4 Care 17 Right at Home (Cheltenham Mill House Care Home, The 54 Paying for Care 40 to Malvern District) 17 Minster Grange 59 People In Action Riverside Care Agency 17 Domiciliary Care 17 Morton House Rockny House 61 Nursing & Rest Home 53 Perrins House Residential & Nursing Home 47 Rojene Live-in Care Ltd 17 Moundsley Hall Nursing and Residential Home 43 Pershore Short Term Breaks 55 Rose Orchard 62 Mowbray Nursing Home 47 Phoenix House 51 Rosedene 61 Pirton Grange 55 Royal Bay Care Homes Group 60 N Plymouth House 43 Rutland Villa 61 Nationwide Care Poppies, The 61 Services Limited 15 Praxis Domiciliary Care Agency 17 S Newland Hurst 54 Premier Nursing and Safeharbour 55 Nightingale Court 59 Care Services Ltd 17 Saltways Nursing Home 50 Nightingales Home Care Services 15 Priory Care Home, The 55 Sanctuary Care 46 Nightingales of Kidderminster 15 Prospect Place, 6a (Dimensions) 51 Sandhouse, The 17 Nightingales Residential Home 61 Pulse 8 Ltd 17 School Drive, 7 (Dimensions) 42 North Star Foundation 15 Selborne Care Ltd 17 Northwick Grange Q Sense Tanglewood 47 Residential Home 51 Quality Healthcare Services 17 Shaw Care Homes 7 Norton Hall 53 Quinton Gardens Shaw Community Services Nursing Home 26 Limited (DCA) - West Midlands Branch 17 O Quinton House Nursing Home 26 Shaw Red Hill Care Centre 53 Oaks, The 44 Shenstone House 61 Oaks Care Home, The 42 R Shrubbery Nursing Home, The R&L Recruitment 17 Offmore Farm (Kidderminster) 62 Residential Home 61 Radfield Home Care 17 Shrubbery Nursing Home, The Old Friends Care 17 Radis Community Care 17 (Worcester) 53

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 65 Index continued Advertisers are in bold

Signature Care Services Ltd 17 T Westmead Care Home 55 South Hayes Care Home 53 Teme Court Residential Care 53 Westwood Care Home 53 Southcrest Nursing Home 50 Teme Valley Care Ltd 17 White Ladies Close, 1a 53 Springfield House 47 Tewkesbury Care Home 47 Willow Bank House Residential Home 55 Springs Nursing & Thistle Close, 24, 30 & 33 53 Willows, The 53 Residential Home, The 47 Three Counties St John’s Court 43 Care Services Ltd 19 Wishmoor Rest Home 47 St John’s Nursing Home 55 Three Roses Home 61 Woodbury View 53 St Martin’s Care Home Timberdine Nursing Woodlands Care Home 61 for the Elderly Ltd 48 and Rehabilitation Unit 53 Woodside Home Care Limited 19 St Stephen’s Care Home 53 TLC Home Care Services 19 Worcestershire Care Group Ltd 19 Stanfield Nursing Home Ltd 53 Tru Care 19 Trusting in Care Limited Worcestershire Stonebow House T/A Surecare 19 Community Living 19 Residential Home 55 Tutnall Hall 43 Worcestershire Stonebridge Nursing Home 50 Short Break Service 19 Stourbridge Road, 229 U Worth Crescent, 35 61 (Dimensions) 42 Upland Road, 2 (Dimensions) 42 Wren House 47 Stourport Nursing and Home Care Limited 17 Upper Ford Lodge 55 Wylds Lane, 178 (Dimensions) 53 Stuart House 53 Wylds Lane, 180 (Dimensions) 53 Summerdyne Nursing Home 62 W Wyndsor Home Care Ltd 19 Wythall Residential Home 42 Sunnycroft 61 Waterside Care Centre 47 Wayside 43 Supreme Home Care – Redditch and Bromsgrove 17 Welland House Care Centre 47 Y Swallow Community Care 17 Westley Court 62 Yew Tree Nursing Home 62

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN978-1-909048-69-0 Ref. No: 4001/Worcestershire7/0913. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Worcestershire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Group Sales Manager: David Werthmann. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Emeka Johnson. Sales Executives: Vanessa Ryder, Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

66 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH “Life doesn’t have to stop just because you’re getting older”

dignity and treats people with respect. With eight individual homes across Worcestershire, providing a safe and comfortable place to live, contact us now to arrange an appointment to see for yourself.

Brookdale NursingNursing Home Home NorthwickNorthwick Grange Grange WellandWelland House House Care Care Centre Centre 16 Blakebrook ResidentialResidential Home Home LimeLime Grove, Grove, Welland Welland Kidderminster 19 19Old Old Northwick Northwick Lane Lane Malvern,Malvern, Worcestershire Worcestershire WorcestershireWorcestershire DY11DY11 6AP 6AP WorcesterWorcester WR3 WR3 7NB 7NB WR13WR13 6LY 6LY Tel: 01562 823063823063 Tel:Tel: 01905 01905 453916 453916 Tel: 01684Tel: 01684 310840 310840 Fax:Fax: 0156201562 823150 Fax:Fax: 01905 01905 755242 755242 Fax: 01684Fax: 01684 310848 310848

AbeleAbele View ViewCare CareHome Home ChandosChandos Lodge Lodge Care Care Home Home The Foresters RedwoodRedwood House HouseCare Home Off Roman Road 77 Stourbridge77 Stourbridge Road Road NursingHome Home CherryCare Hill Home Road Iverley,Iverley, Stourbridge Stourbridge Hagley,Hagley, Stourbridge Stourbridge WaltonWalton Pool Pool CherryBarnt HillGreen Road West MidlandsWest Midlands WestWest Midlands Midlands DY9 DY9 0QS 0QS Clent,Clent, Stourbridge Stourbridge WorcestershireBarnt Green Tel: 01384 390561 Tel: 01562 885858 West Midlands DY9 9RP Worcestershire B45 8LL Tel: 01384 390561 Tel: 01562 885858 West Midlands DY9 9RP B45 8LL Fax: 01384 440900 Fax: 01562 887291 Tel: 01562 883068 Tel: 0121 447 7447 Fax: 01384 440900 Fax: 01562 887291 Tel: 01562 883068 Tel: 0121 447 7447 Fax: 01562 886045 Fax: 0121 445 3053 Fax: 01562 886045 Fax: 0121 445 3053

Tel: 01562 881414 Fax: 01562 887474 Email: [email protected] Telecare Services Specialist Support for Independent Living

Kidderminster Bewdley Bromsgrove Stratford -upon-Avon Redditch Service provided throughout Worcestershire Worcester

Malvern Pershore Evesham When you need a Upton Broadway little extra support? Our specialist care service offers you choice and flexibility Homecare for Children, Adults with complex needs and the Elderly including those with dementia Support from 30 minutes a day to 24 hours a day Great rates and savings on hourly care packages of 15 hours a week or more

♦ General care – washing, dressing, going to bed ♦ Nursing, domiciliary and respite care Tel: 0800 292 2928 ♦ Providing a caring service to the elderly and adults cleevelink.co.uk with learning difficulties across Worcestershire ♦ Local service for local people provided by local staff ♦ Meals prepared at your home and help with housework, laundry and shopping ♦ Manage your own budget – we can participate in the Social Services Direct Payment Scheme ♦ A carer could even live in with you in your home Tel: 0800 433 2323 ♦ For emergency assistance during the night, honesthomecare.co.uk ring the 'On-Call' team 07766 881880

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