Case Study: National Transport Authority

National Transport Authority

Irish government chooses DXC to operate Leap Card Integrated Ticketing System Case Study: National Transport Authority

“The Leap Card is a great success, thanks to the expertise, experience, technology and collaboration of Hewlett Packard Enterprise (now DXC).”

— Tim Gaston, Director of Public Transport Services, National Transport Authority, Ireland

Objective Ireland’s National Transport Authority In addition, the partner would Smooth, cost-effective operation (NTA) is responsible for providing an manufacture and distribute the smart of Integrated Ticketing System Integrated Ticketing System (ITS) cards to sales networks and print Approach that allows passengers to travel personalized smart cards, as well as Outsource NTA’s Integrated seamlessly among different modes operate the back office systems, sub- Ticketing Back Office Operations, of public transport using a single systems and configuration data. IT management, Retail Network . Seeking a partner it could Recognizing that DXC brought the and Web Portal Delivery trust to operate the multifaceted necessary industry experience, and complex ITS system, NTA turned IT Matters best-practice methodologies and to HPE (now DXC Technology). • Manages IT systems and collaborative partnership approach operations for core Integrated Working with its partner Payzone needed to make the system work, NTA Ticketing Systems Ireland, DXC delivered an awarded the ITS outsourcing contract outsourcing solution providing • Designed, built, and manage to DXC. “The NTA’s role is to ensure that outstanding results for the the public-facing Leap Card public transport services in Ireland are transportation authority and the Web portal convenient and cost effective,” says Tim travelers it serves. • Provides more than 850 Gaston, Director of Public Transport The NTA Leap Card is a reusable plastic customer retail ticket outlets Services. “Managed by HPE (now DXC), smart card that can be used instead of the Leap Card system is an outstanding • Ensures ability to scale quickly paper tickets in , Waterford, Cork, example of convenience for customers as needed Limerick & Galway. NTA sought a world- and value for money to the state, using Business Matters class partner to operate the Leap Card industry best practice and HPE's (now • State receives value for money system on the authority’s behalf. The DXC) experience delivered through a partner would pull together the myriad • Over 1.3 million smart collaborative partnership approach.” cards issued facets of operating the ITS, including all the complexities associated with the core • Over 167 million journeys/ Financial Process Management (FPM) customers served via Irish Rail, and Card Management functions. , , DART, Bus Éireann and Commercial Bus, involving over €200 million Euros in value

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Financial Process DXC manages complex Management IT system An accomplished and adaptable DXC manages the key ITS systems 24x7 team was established to deliver a via a Managed Virtual Private Cloud multifunctional back office operation; environment of more than 64 physical their assignment was to operate a and virtual servers. DXC partner payment and transaction processing Payzone Ireland is Ireland’s largest system to provide ticket and smart card cash acceptance network, and management, central reconciliation provides more than 850 retail outlets and settlement services to all transport for ITS customers to purchase or add providers and sales agents. funds onto their Leap Cards. The company integrated its propriety EPOS Contact Centre delivers terminals into the NTA-provided Smart personalized service Card Interface Module (SCIM) so that Leap Card customers can carry out DXC provides for the Leap Card Contact Leap Card top-ups and ticket/product Centre through the DXC Leixlip Call purchases at EPOS outlets. Centre—home to call centers for many of Europe’s top financial and software Payzone Ireland manages the institutions. The Leap Card Contact relationship with the retail outlets on Centre leverages the best practices, behalf of DXC. The Payzone Ireland Call systems and procedures, and offers Centre and Operations teams maintain personalized service. Local knowledge strong working relationships to deliver and understanding of the transport quick and seamless issue resolution. infrastructure in Dublin, and the More retail outlets on key routes not nuances of dealing with the general already covered by the initial list of Leap public ensure excellent customer Card agents will be added. service.

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Customer at a glance Web portal Applications and DXC Egypt applications teams. The Development DXC Global Test Practice was heavily Services involved in the testing. Developed in • DXC Applications Development DXC developed, hosts and maintains .NET, the solution is functionally rich • DXC Applications Management the Leap Card Web portal, Leapcard. and extremely secure. Security testing ie. This is the public face of Leap Card, was carried out using DXC WebInspect • DXC Cloud and Mobile Applications explaining what the smart card is, software, and performance testing was answering Frequently Asked Questions, through DXC LoadRunner. The Web • DXC Customer Experience and providing secure, responsive, application is hosted by Managed • DXC Finance and Administration (F&A) Services customer-friendly service. The site’s Virtual Private Cloud, and is available interactive functionality allows users 24x7. The use of the Managed Virtual • DXC Managed Services for Virtual Private Cloud to purchase and top-up Leap Cards Private Cloud ensures highly via a shopping basket; all transactions responsive scalability to react to • DXC Testing and Quality Assurance go through a PCI/3D Secure Generic sudden surges in customer demands. Payment Gateway. Customers may register their Leap Cards, view journey “The Leap Card is a great success, history, claim refunds and send emails to thanks to the expertise, experience, the Leap Card Contact Centre. technology and collaboration of HPE The Leap Card portal was delivered (now DXC),” concludes Tim Gaston. through a combination of DXC Ireland

About DXC DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology. www.dxc.technology © 2017 DXC Technology Company. All rights reserved. DXC_4AA4-9544ENW. November 2015