SIT Graduate Institute/SIT Study Abroad SIT Digital Collections Independent Study Project (ISP) Collection SIT Study Abroad Fall 2011 Performance Measurement and Improvement at FINCA Uganda Aaron Cowans SIT Study Abroad Follow this and additional works at: https://digitalcollections.sit.edu/isp_collection Part of the Business Administration, Management, and Operations Commons, Finance and Financial Management Commons, and the International Business Commons Recommended Citation Cowans, Aaron, "Performance Measurement and Improvement at FINCA Uganda" (2011). Independent Study Project (ISP) Collection. 1226. https://digitalcollections.sit.edu/isp_collection/1226 This Unpublished Paper is brought to you for free and open access by the SIT Study Abroad at SIT Digital Collections. It has been accepted for inclusion in Independent Study Project (ISP) Collection by an authorized administrator of SIT Digital Collections. For more information, please contact
[email protected]. Performance Measurement and Improvement at FINCA Uganda Aaron Cowans SIT Uganda: Microfinance and Entrepreneurship Academic Advisor: Godfrey Byekwaso Academic Director: Martha Wandera Fall 2011 Dedication This work is dedicated to my family in America and the amazing people I have met here in Uganda, who have all helped me throughout my journey. 2 Acknowledgements While so many people helped me along my way, I want to acknowledge the following people in particular who were instrumental to my experience here. Martha Wandera, Helen Lwemamu and the rest of the SIT staff for putting together such a fantastic program. I have learned so much here and made memories which will last a lifetime. This was all possible because of your constant hard work and dedication. All of the staff at FINCA Uganda and FINCA International who so graciously hosted me as an intern and supported me through the duration of my internship.