Library Services Going Forward During COVID Outline 5/21/2020 Presented by Tom Kaczorowski, Systems & Emerging Technologies Librarian, The Maloney Library, Fordham University School of Law.

Use this to follow along with the video. Forgive any grammatical/spelling errors.

Intro (0:00)

Course Reserves (1:20)  Eliminating print Course Reserves and move to electronic course reserves as much as possible  Materials – those that can be made available electronically easily: articles, past exams, fair use portions of books – 10% of the total.  Fair use – files can be downloaded, saved and printed  Access control – not public, law school students only  Ease of workflow  We urge professors use their Course Management System (CMS) for their course materials o Students are used to using the CMS throughout the semester so it’s a natural solution o This way we don’t have host or administer their digital content o Twen also allows direct linking to Westlaw content  We will digitize page ranges up to a chapter or so and provide them to professors to put on their CMS  Includes old exams  Problem – students whose professor doesn’t have any old exams – new hires  Solution – ask new professor to solicit old exams from colleagues o Some professors don’t like to share.  Electronic Course reserve product such as III and Ares o Allow attaching digital content or links thereto to bib records by creating a dummy item record for each file o Provides SSO access control to the “course” content – authenticate to view download link o Ares Integrates with Blackboard o Ares Provides more robust statistics o Possible to link to electronic exams in cores records without buying the module. We control access to the content, not the record. o Moving to student access via CMS so this is not for us Discussion  Canvas for exams  Google drive/Libguides Chat  Lewis & Clark loan periods/fines: https://library.lclark.edu/law/loan-periods-fines

Controlled Digital Lending [CDL] (7:40)  What to do about books libraries can buy in print but cannot lend electronically?  Related to course reserves: casebooks/legal writing materials  For libraries eBook text/case book packages are extremely expensive o Publishers want each student to buy their own copy and force individual use purchase o Some casebooks are not on the publishers’ eBook platforms so we can’t buy a copy to lend – no way to host it o Amazon – some books are available for Kindle, but again, we can’t buy a copy to lend o Some of these eBooks can be rented by students o Sometimes cheaper than hardcopy  So what to do? o Digitize and lend ourselves = CDL = Controlled Digital Lending . Something many libraries are looking into  Fordham University  2-part Webinar on June 3 and 5th  https://docs.google.com/forms/d/e/1FAIpQLSe- fUSTOdAJgmW7x3oDbKESk5iQiaxrXK1rhwkzQUhoBJ4VQQ/viewform  Harvard University’s Copyright advisor webinar hosted by South Carolina Stat Library on June 2nd (VERY LONG WAITLIST ONLY) . How? What tech exists? . Issues:  Control online access o only authenticated users o One user at a time  Limited loan period – hours or days  Read Only - Copyright – can’t give away a digital copy  Replicating the physical loan conditions . One law school is using Archive.org  2 week lending period . Google drive – possible solution we’re considering  Requires manual circulation as with print item  Student contacts circulation. Circ staff makes OCR’d pdf available to student’s law school account (email address) from the Google Drive  Shared item is read only – so no download, no print, no edit  Staff member sets expiration date of file access = loan period (minimum end of next day)  Caveat – auto expire is only available with paid GSuite for Education or Business  Item is not shared to anyone else while “checked out”  Access “Loan period” expires and item becomes “available” again . SharePoint - Is anyone considering?  I think it may allow for shorter loan periods Discussion  Archive.org  GSuite  Canvas/Alma – Leganto  SharePoint  Office 365/OneDrive for Business – Teams Account  DMS (document management system) Chat  DMS (thanks Darla!) o NetDocuments is $40/person/month with 1 GB of storage o Worldox is $425 per concurrent license plus $100 annual maintenance fee o Metajure as low as $2500 per/year o These are the top 3 used by firms. May work with libraries on pricing.

Circulation (24:42) Our collection is RFID tagged, 3M/bibliotheca  self-check out o setup for touchless operation (ready to scan barcode) o considering revising some loans rules to ease some restrictions - reduce checkout conflicts  touchless circdesk o patron holds out id – staff scans with barcode gun o patron puts books on RFID pad o items get checked out o Or scan barcodes 1-by-1  III Circa/Bibliotheca mobile checkout o For curbside checkout . We’re not doing this o Bibliotheca mobile checkout allows For patron self-checkout using their phone . May require staff intervention for restricted items  Returns quarantine o Use book drop o Put books in quarantine area . Time period – IMLS and CDC recommend 24 hours for paper/non-coated books; 72 hours for plastic coated. (FYI - Iowa public 7 days; France some are doing 10 days) . Wipe down books?  What about items such as chargers which require we hold patron IDs? o We may be preempting loaning out. What are others doing?  Mailing items circ/ILL? o Emphasize page range/chapter scanning and email o Considering mailing books to patrons with return shipping label  Electronic fines payment o In the process of implementing Touchnet Discussion  UV disinfecting – book exterior only  Impose heavy fines to ensure item return instead of taking IDs Chat  Need support from facilities for cleaning/sanitizing  UV dangerous

Public Area/shared tech (32:34)  Some users will ignore safety rules  Scanners/Printers o Must continue services o Keep wipes at each location for students to use  Shared computers o Keep these off to prevent spread  What about your computer labs? Discussion  Wiping/cleaning equipment vs removing  Limiting access to some patrons  Eliminate, Mitigate, Intervene  Increase inventory

Physical Access (40:10)  Vertical law school and library – need to reduce elevator use  In addition to main entrance/exit, library has 1 out of 4 stairwells active o Security gates at both o Expensive to buy/install more  Considering using a 2nd stairway for entrance only and existing one as exit only  How to open doors without touching? o We’ll keep our doors open  Reduced to 1/3 capacity to promote social distancing o We will prohibit non-law students from using library. Will you? o Paying for Additional security? o Who enforces social distancing/wearing masks? Discussion  Superintendent of Docs (Govdocs) – libraries may not reopen  Limiting access to appointment only  Limiting/reducing hours o Enforcement of rules/safety  Liberalize document delivery  Return labels  Reserved Seating/Seating Reservation Systems o Libcal o Wechat (avoid) o Zoho o Homegrown o Libcal 100 (calendar for each seat) Chat  Reserved seating o Libcal, Eventbrite, Calendly o Remove seating/tables but where to store them? o Look for CALI presentation on this from UH Hawaii o Assign days for sections o NYU Shanghai reopened using WeChat o Turn study rooms into 1 person only Virtual Study Rooms (54:45)  Since COVID our Law School surveyed our students and received over 800 replies o A large contingent said that the Library as space is very important to them o Quiet place to focus on their work o Book A Study Room one of our most popular services o Note: the remote environment out of our control with virtual study rooms o Still enable students to collaborate remotely – important  How can we adapt our study room service given social distancing o I recommend Mari Cheney’s CS-SIS blog post on this topic using LibCal and Zoom http://blog.cssis.org/2020/04/30/virtual-study-rooms-with-libcal-and-zoom/ o Leaving it up to students to schedule their own sessions puts the burden on them  Which tech works best – hosting and scheduling  Zoom for hosting o Free zoom meetings are limited to 40 minutes o Need Zoom institutional accounts – how many accounts are available at your institution?  Scheduling o There is a problem automating the creation and sending zoom links for unique zoom meetings . Has to be done manually with LibCal  At least create a video/pdf guide for students to help them?  Does anyone have a solution? Discussion  Zoom/Libcal  Google appointment/Zoom  Calendly ($8/mth) integrates with Zoom to automate (awesome!) Chat  Lewis & Clark Virtual Study Rooms: https://library.lclark.edu/law/studyrooms  Calendly easy to use  Google Meets  Barry University Virtual Study Rooms: https://eguides.barry.edu/VirtualStudyRooms

Equal access to services (1:01:09)  Laptop/wifi access point lending o For students without sufficient technology/unreliable Internet access o Chromebooks and wifi hotspots are available thru University IT  Printing alternatives for remote only students o Jessica Pasquale’s Recent CS-SIS blogpost in printing alternatives http://blog.cssis.org/2020/05/11/so-you-dont-have-a-printer-now-what/ . using a smartphone to digitize hardcopy . free screen readers  Hardcopy only vs online resources – already discussed, but any other thoughts?  Student Affairs has a fund to help students affected by COVID  Orientation Videos o To inform students of changes/improvements to avoid confusion o We’ve gotten good feedback from students on ours  What other things are you thinking about? Chat  Verizon hotspots  Mix of institution-supplied tech and BYOD (bring your own device)

Study Aids Packages (1:07:30)  Positive feedback from students  Pre-COVID we were planning to buy an electronic study aids package – student Affairs  WK – has examples and explanations - extremely expensive – 187 titles  West – concepts & insights, short & happy guides, hornbooks & concise hornbooks – 700 titles (varying quality); audio content – law school legends; students like  Lexis – Understanding Series & Question and Answer – can they be purchased on its own? Discussion  Course Reserves – review past items to see what is used most by professors  Student evaluation of packages – Carolina, West  Mix of print and electronic - Quimbee, Nutshells (West)  Student Feedback!  Push back on price increases! Challenge vendors! Chat  Sum & Substance audio very popular  A couple schools have Quimbee

Reference (1:15:00) Currently we’re 100% remote; in the Fall who knows?  Remote Phone o Patron calls leaves voicemail or emails o Reference librarian *67 + number using personal cell – blocks caller ID “restricted” o Patrons must be notified to expect this  Chat/IM o Large increase o Libraryh3lp  Zoom o Students want face-to-face interaction o We’ve decided against a constant Zoom reference session to monitor . Instead patrons can request a zoom interaction (for circ too) Discussion  Ask Us chat/email/SMS  Jabber for phone – hides librarian cell # - shows as office phone  Google meet video session – integrates with GSuite  Libanswer/Libchat  Zoom room to trade off – zoom phone to serve as reference phone  Webform – request personal virtual reference session via WebEx  Jabber for callbacks  Libchat/Libanswers – research consultations via Zoom  Zoom room replace ref desk! Chat  Mask calls thru Google  Zipwhip to text without revealing phone number

Ebooks (1:21:21)  Expanding eBooks all the time  Very evidence-based/data driven library  In addition to vendor stats, we look at o Google analytics and EZProxy stats o SQL queries on our ILS to get item circulation statistics o We also scan the RFID tags of items used “in house” before reshelving  Some vendors still don’t provide MARC records for eBook titles. For example Thomson Reuters does not provide MARC records for ProView eBook titles. Law Libraries need to pressure them to adhere to industry standard. Discussion  eBook usage going down since closure – time of year (exams)?

Final Discussions (1:24:25)  IT support for remote tech  CDL Reprise  DRM/CMS Integration?  H2O open source textbooks o Get faculty to contribute their books o Get faculty to use open text books for their courses Chat  UH OER publishing guide: http://pressbooks-dev.oer.hawaii.edu/uhoerpubguide/  CALI eLangdell: https://www.cali.org/elangdell/about  Leganto?  H2O recommended